Hotel Parraga Siete - Granada

The male receptionist put us in the bar for 10 minutes and gave us tapas and drinks. A female receptionist then told us we didn't have a booking and was unpleasant. She said that they don't deal with Hotels.com at all. Eventually she called the number on the confirmation. We booked through Venere/Hotel.com and it didn't show on the hotel system. They […] were full and only able to offer us 1 small double and a single room. She suggested that one of us (we are two couples) stay in the hotel across the road! We insisted on priority. She gave us a room with a tiny double bed and only 1 bedside table and 1 reading lamp. The 2nd room was fine but with faults. The shower light wouldn't stay on. No hairdryers, and no room safe. The air con. switched off every 5 minutes so it was very hot all night. During siesta time, a member of staff banged on every door to hand a bottle of water to everyone, a tap on the door, was enough. Treats and a small bottle of cava were left in our rooms, we think as an apology. The receptionist apologised later. Checking out, there was 1 person to run the cafe and reception. It was chaos. The billwas double an no reduction for the single room. We waited and after 10 minutes I went to find him. He was serving people in the cafe. We became annoyed, paid and left. The hotel has poor maintenance, understaffing and is badly managed. .I wouldn't stay there again, or recommend it. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Modern, good quality hotel in excellent central location. Pluses include extremely comfortable bed, large room and refreshing pitchers of iced, flavored water in lobby. Negatives: Internet unreliable, no drawers or shelves or anything to hang or place clothing to unpack, slippery tub with no plastic foot grips, and an ill-conceived half glass shower […] door on hinges that can easily lead to flooding bathroom floor. They also quit accepting checkins at midnight when then staff goes home and leaves a security guard in charge who can assist with nothing until return of staff in early morning. One must also watch out for phone bills. We made one local call and were charged 40 Euros (which the guard on duty could not resolve when we checked out early). To their credit, they did respond to our indignant note, removed the charge (claiming they are having phone problems) and send an email as requested with corrected receipt. Read more

Genuine Hotels.com guest review

Cet hôtel est tout simplement parfait. La localisation, l'accueil, le confort, le design, il n'y a absolument aucun reproche à faire. Je le recommande à 100%.

Genuine Hotels.com guest review