Holiday Inn San Antonio Northwest - San Antonio

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Genuine Hotels.com guest review

I was not expecting the hotel to be this beautiful and clean when I booked it online! EVERYTHING was so clean that I had to actually question whether the room was newly built and assembled due to the cleanliness of the room. I am definitely stay there again whenever I take a trip to SA in the future!

Genuine Hotels.com guest review

Really nice hotel, very clean and comfortable. Staff was very attentive. I cut my self and had left a tiny spot of blood on the shower curtain, the next day curtain had been changed, which I didn't expect would be.

Genuine Hotels.com guest review

I would highly recommend this hotel. Fast check in, and friendly staff. Our suite was very clean. This hotel is just a few minutes away from the University of San Antonio. It is also next door to Sams and WalMart. Since this hotel does not offer free breakfast, we shopped at WalMart the night before. The next morning, we just popped our items into the […] microwave. Will stay again Read more

Genuine Hotels.com guest review

This hotel was very nice and clean. The location was great, there were many restaurants and stores nearby and very convienient to get to Fiesta Texas. I highly recommend it!

Genuine Hotels.com guest review

Hotel was very clean, close to numerous restrauants, it appeared hotel was very full, but it was very quite, beds were comfortable, overall stay was outstanding. Hotel was only about 10-15 minutes from Sea World San Antonio. We would stay there again.

Genuine Hotels.com guest review

This is a newer hotel, so everything was very nice and updated. The room was exceptional for the money. I would definitely return.

Genuine Hotels.com guest review

The hotel was very nice. Looks new on the inside and out. Very clean. Would def. go there again.

Genuine Hotels.com guest review

Great hotel although the person above us was running and stomping on the floor all night. We had a 10 hour drive home so we needed our sleep we did not receive . Probably would not stay again.

Genuine Hotels.com guest review

It was simply great we loved it and we'll come back this very year

Genuine Hotels.com guest review

Don't expect free morning coffee downstairs like at most hotels. I was surprised to hear it would cost $2.11. When I expressed my shock, it was nice that the person in the "restaurant" gave me a consolation prize -- the employee discount. Great! $1.13! Oh, but now I was obligated to tip for her kind gesture. Add a buck and I still paid an EXTRA 2¢ for […] being lazy about making coffee in the room. $2.13. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was nice and clean. It looks fairly new. It was under staffed, as they only had one person at the front desk. Don't pay for the breakfast, it is not worth it.

Genuine Hotels.com guest review

Nice clean place to stay with family. The walls are thin so it's a tad noisy if you have a loud neighbor.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I will stay there again!

Genuine Hotels.com guest review

The staff and maintenance are letting the little things slide and it is causing a less than ideal stay. The first thing that was wrong was the security lock broke off the door. We were offered to be moved but declined. The carpet was fraying where it met the tile. The frootloops on the floor and in the AC meant that the cleaning staff had not done a […] thorough job. The man's deodorant that was under the bathroom sink table meant that they did not do a good job in the bathroom. The non stick surface on the tub was coming off in flakes in my children's bath water. The bed was rock hard. This would have been a hotel that we would have returned to had it not been for some minor details that they are letting slide. The hotel had an adequate breakfast buffet with my children eating for free. It was a time saver. They also had a special spring break shuttle to Fiesta Texas. The halls were quiet at night. The staff was polite. I informed them of the small details that caused me concern. They promised to address them and thanked me for bringing it to their attention. I think this would be a hit or miss hotel to stay again. It was $50 less than the Holiday Inn closer to Sea It would not take much to make this a great hotel and bargain at the price. They just need to keep their eye on the little details. Read more

Genuine Hotels.com guest review

A great hotel in a good location to Six Flags (practically up the street). The rooms we're very nice, very clean, just right! The only thing that tarnished the stay was the dining; definitely would not eat in the restaurant for breakfast or dinner, even if it was free, the food was not good at all! Big let down to an otherwise nice stay!

Genuine Hotels.com guest review

The hotel was very comfortable and our room was super spacey and very clean. I really liked it. But I think the hotel should have complementary breakfast instead of charging customers. We already pay enough for the room so I don't see why we have to also pay for breakfast.

Genuine Hotels.com guest review

I really love the hotel just a few items - the hotel website stated that it had an indoor pool and it did not. The hallways were very hot and staff in the restaurant was not very attentive at all. Coffee was brought to me and no utensils, no sugar, no creams and the staff never came back to me. I had to grab the items for myself. I love the room it […] was so spacious and beautiful. I literally fell in love with the room. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel was a pretty good room no so please on the resturan

Genuine Expedia guest review

I love Holiday Inns always staying at one, maybe because its has great service, decently priced rooms, and just enough to get by (fitness room, pool, sauna (some)) But I did not expect to find hair from a previous guest of my room, nor did I expect housekeepers to sweep trash, into not so hidden corners. I am really disappointed with the cleanliness […] of the room I stayed in. Even with a high score in Quality of Service, Amenities, Rates, etc. I would have to rate my overall stay as an "F" because the most important part (room cleanliness) was so poor that it was impossible to feel comfortable, and relax. Read more

Genuine Hotels.com guest review

Hotel was very clean, nice and new.

Genuine Hotels.com guest review

New hotel with lots of focus on detail and design I liked it a lot even though I only stayed overnight

Genuine Expedia guest review

Great stay, great location. Up to date rooms. Will stay again.

Genuine Hotels.com guest review

Had no issue with the hotel but the surrounding area was not what I expected. Alright location for the occassion occasion. Would definately stay again.

Genuine Hotels.com guest review

I really enjoyed our stay. The hotel is so clean and new and fresh. I only wish the people above us weren't jumping and running around at 2:00 in the morning...

Genuine Hotels.com guest review

AWESOME !!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a good location for us with one son in each school. Hotel was very satisfing

Genuine Hotels.com guest review

I was very happy and satisfied with my stay at this hotel. I paid a decent price for my room and was surprised at the quality of this hotel. From the moment you walk in, the front personnel is friendly, the hotel is beautiful, the rooms are clean and well maintained. I will definitely stay here again and would recommend to my friends.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel room was very modern and clean aside from some wine stains on the floor, which were negligible, but still very noticeable. The bathroom was clean, which was a plus since I don't like showering in dirty bathrooms. The front desk people were very nice and helped me print directions to New Braunfels. Overall, I had a satisfactory stay!

Genuine Hotels.com guest review

I loved that this hotel was brand new. The room was very clean and I thought it was pretty classy looking. I really enjoyed my stay! I would book this hotel again in the future.

Genuine Hotels.com guest review

great

Genuine Hotels.com guest review

Hotel was very new and clean! Staff was very nice! Pretty much had the whole place to ourselves. Clean pool and friendly chef, he even gave our girls free homemade chocolate chip cookies to eat at sea world. The only thing was that one of the beds had lots of black curly hairs in it!!! Called desk and they wanted us to move rooms, we asked for clean […] sheets. They sent the cook up( he and front desk girl were the only employees that night) with bottom sheet and new comforter only?? That is all they could find :( Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The stay was great. The only thing that disappointed was the cleanliness of the pool. It had a lot of leaves and other debris. Other than that, the stay was great. Will definitely stay there again.

Genuine Hotels.com guest review

Even though there wasn't a free breakfast included in our room rate, the hotel restaurant had excellent food, service and prices.

Genuine Hotels.com guest review

The hotel was very clean and the rates were very reasonable. The motel is close to all different kinds of shopping, restaurants, Fiesta Texas, and Sea World. It is right off I-10 but you did not hear the traffic. The only this I was disappointed in was there was no continental breakfast. The next time I go to San Antonio this is where I will stay!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel and the room itself were very clean and nice. There were two things that I did not like though: First, it was really cold in the room when we stepped in. However, I understand that some people like it that way. There were no blankets on the beds and no extra blankets provided in the room. We adjusted the heater and I called the receptionist, […] but there were no blankets available. She gave us two sheets!!! I am always cold and the night was not very pleasant. The other thing is that when I booked the room it said that the breakfast was included. We went down to the breakfast area, the food and the service were very nice, but before we were about to leave, the waitress brought a check. We were shocked! Although she apologized, she said that we should have called and ordered breakfast in our room. How could have we known??? Read more

Genuine Hotels.com guest review

The "free breakfast" is rather dodgy and misleading because it does not include juice. So if you dont drink juice during breakfast what do you drink besides coffee? Secondly, they are waaaay understaffed at breakfast so basically and the service is slow. Also the buffet is hidden behind a wall, and there is not much of a choice on what to eat. The food […] is great though. Next time im not experimenting and stay at a Drury Inn near by. Read more

Genuine Hotels.com guest review

Me agrado mucho solo que no me pude conectar WI FI. y no hablaban español.

Genuine Hotels.com guest review

Los 2 dias que estuve en este hotes fueron fueron muy comodos, el hotel esta cerca de todo lo necesario, el clima excelnte asi como las camas, no tiene problema de estacionamiento y se encuentra cerca de lugares de interes, La habitacion tiene refrigerador, horno de microondas Un 10 para este Hotel que ademas es nuevo

Genuine Hotels.com guest review