Travelodge Grantham - Grantham

Overall, it's a fairly nice hotel in a good location. The rooms are nicely appointed and comfortable. My family (wife and two teenagers) were spending two nights in Nottingham for a meeting I had there, before going to London and Paris for a vacation. When we arrived, we found out that our rooms were not adjoining or side by side, even though we had clearly requested them to be, when we made our reservation a month before. They were finally able to move both to the same floor, but this should never have been an issue, and my wife was not pleased. They then asked how I would like to pay for the stay, even though we had prepaid through Hotels.com. Other than taking the room reservation notice from Hotels.com, they clearly do not read the customer requests or update the fact that the rooms are paid for, in their system. After a long flight, the last thing you're looking for is an issue at the hotel. They need to get their act together.

Overall a good quality hotel at a decent price. Short walk to the center of town.

Our room was very comfortable (though we upgraded from a superior double) and clean. Parking and Internet service was convenient but pricey!

The hotel restaurant, Chino Latino, was absolutely amazing! Highly recommended!

This hotel is in a fantastic location. I'm sure the hotel management realizes this. Having another hotel in this close area would be helpful to provide competition and if so, I think the Mercure could step up and become deserving of 5 stars rather than 4. They simply need to try a little harder.