Casa Melissa - Playa del Carmen

The hotel is lovely, the staff did their very best to be helpful although there was definitely communication challenges as i do not speak fluent Spanish and no one was proficient in English. However, they certainly tried to be helpful. The hotel is a bit out of the way, so it adds a lot of money if you need to get to the airport-- $25 each way.

Genuine Hotels.com guest review

This hotel is not super fancy, but it is comfortable, safe, and in a great location. You can walk to 5th ave. and enjoy the many sights and restaurants in Playa Del Carmen. You can rent a car and find plenty of fun, all within an hour of Playa. There is only one main road that will take you everywhere. There is a great beach in front of the hotel, as […] well as nice ocean front restaurants. You can find live music and great relaxation on the beach. The beds weren't as hard as many hotels in the area and everything was clean. If you like emersing yourself in the flavor of the area, this is a great place to stay. I would stay here again. Read more

Genuine Expedia guest review

Great hotel for the Money, View was great but they had trees and a lot of kand that looked run down , but overall real nice

Genuine Expedia guest review

Excellent and new hotel that is located right on the beach and on the corner of 5th avenue where a lot of the bars and shops are located. The pool is too small and the hotel lacks a F&B service but apart from these two factors, the hotel itself and the staff are excellent. Look out for better rates by booking through online platforms like Expedia. Overall, […] a great experience. Read more

Genuine Expedia guest review

The air conditioner did not work in our room and they immediately moved us to another room, no fuss. We had trouble using our cell phones and the front desk was extremely helpful with their landline, making calls for us and coming up to our room when we had incoming calls. The only drawback is no internet is available in the rooms, you have to sit down […] in the lobby to use it. The hotel is just off 5th street, a little hard to find but if you have a car, there is a public pay parking lot nearby that is secure at night. Read more

Genuine Expedia guest review

Its just perfect. It was the most amazing vacation with my Boyfriend !

Genuine Expedia guest review

This hotel opened up about 3 or 4 months ago, so everything looks pretty clean and new. We loved the location of the hotel, it was not even a half of a block from the beach (we could see it from our room) and about a half a block from 5th Ave (the main street with the shops and restaurants). The staff for the most part was very friendly and accommodating. […] We had to check out of the hotel by noon but our bus didn't leave until midnight and they let us keep our luggage at the hotel so that we didn't have to drag it around. The area of the hotel was pretty quiet too. You could hear some noise outside in the evening but not a whole lot. The only thing that we were disappointed with was that when we booked the reservation on Expedia, it said that we would have a King size bed. When we got there they gave us a room with two doubles and because of the fact that it was Holy Week, they didn't have any other rooms available. Oh, the other thing is that one of the days that we were there, they forgot to clean our room and since we didn't get back until late in the evening, the cleaning staff had already left. However, they did bring up clean towels and new bottles of shampoo, conditioner and shower gel. The pool was not great, but we knew that when we reserved the hotel. Overall, it was a great place and we would stay there again. Read more

Genuine Expedia guest review

hot water was slow to come by needed hair blowers and cloths irons in the room no water or coffee in the room as always in playa parking a problem

Genuine Hotels.com guest review

The location is very convenient, next to 5Ave, bus station and the beach. The pool is more of a dipping pool, and is only in the sun until about 2:30 in afternoon. Very clean and comfortable rooms and bed. The staff was nice at check-in, but then ignore you after that unless you approach them directly at the front desk. I would stay here again.

Genuine Hotels.com guest review

good quality hotel, great staff, new furnishings and finishes. a little farther from the center of 5th ave, but still a good location (near the bus terminal). good ocean view.

Genuine Hotels.com guest review

hot water was slow to come by needed hair blowers and cloths irons in the room no water or coffee in the room as always in playa parking a problem

Genuine Hotels.com guest review

Bueno aparte que Playa del Carmen es un lugar muy bonito, el hotel esta ubicado en un lugar especial, porque está cerca la playa, la quinta avenida, ADO, el parque, la iglesia, la verdad esta bastante bien, lo recomiendo. De lo único que talvez es un inconveniente sería el parqueo que está algo retirado pero lo demás esta bastante bien. Saludos...

Genuine Hotels.com guest review

Ett enkelt men mycket snyggt och fräscht hotell, precis vid stranden och 5:e avenyn.Trevlig frukostrestaurang precis bredvid och perfekt läge om man vill ta färjan över till Cozumel.

Genuine Hotels.com guest review

Muy muy cerca de la playa y de la centracamionera

Genuine Hotels.com guest review

Vi bodde 4 p 2 vuxna och 2 barn 11,14 6 nätter under julen. Läget var perfekt nära stranden och 5 men lungt på nätterna. Vi hade studio mot gatan och hade sjöutsikt och eftermiddags sol. Stort rent rum med tbå stora sänger alla fick plats och ok badrum lite litet dock. Mycket prisvärt men om du vill ligga vid poolen så hitta ett annat men vem vill det […] när man har karibiska havet utanför. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Vi hadde et flott oppgold på Casa Melissa. Fikk et fint ,rent og stort rom, med stillegående aircondition, vifter i tak og stort badekar. Rommet var kjempe greit, men kunne hatt litt kosligere belysning om vi skal finne en ting å sette fingeren på. Personalet var hyggelig og hjelpsom, og hotellet lå perfekt til mtp shopping, mat, uteliv og ikke minst […] strand. 10 meter til stranden! Hotellet hadde ikke resturant eller bar, men det savnet vi ikke da nabo resturanten hadde god frokost, drinker og service. VEl verdt pengene!!!! Read more

Genuine Hotels.com guest review

El hotel esta ubicado en un lugar muy complicado para bajar las maletas del carro y del hotel no tuvieron ni la mas minima atencion para ayudar en esa maniobra. Un policia dificilmente nos permitio bajar las maletas ahi y resulta increible que el hotel no pueda ni siquiera dar una instruccion a la policia para que durante la descarga de las maletas […] nos permitan hacerlo sin tener que entrar en conflicto con la policia vial ! En resumen, el costo del hotel es de 5 estrellas y la atencion en cualquier hotel de 2 estrellas es mas esmerada de lo que vimos aqui. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

EXCELENTE DIAS PASADOS EN CASA MELISSA, EL LUGAR UN PARAISO EL HOTEL UN LUJO A 20 METROS DE LA PLAYA Y 30 METROS DE LA 5ta AVENIDA. LA ATENCION UNA MARAVILLA COMO ASI TAMBIEN LA LIMPIEZA Y LOS SERVICIOS. NO SE PIERDAN!!! YO VOLVERE....!!!

Genuine Hotels.com guest review

Evidentemente no es un hotel de lujo... pero cumple con su función. Está limpio y bien conservado. La atención es muy buena y está ubicado a escasos pasos de la 5° (aunque al final). Lo recomiendo si buscan algo basico, limpio y a buen precio.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Trevlig och hjälpsam personal, bra städning, centralt beläget och nära till strand. Det enda som saknades var frukost. Finns däremot en massa restauranger i närheten.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Excelente ubicacion, trato, limpieza, amabilidad y servicio.

Genuine Hotels.com guest review