"Amazing private slice of paradise"
The double pool villa was absolutely amazing. It was very private, luxurious, and breath taking. It's by far the best "hotel" I've ever stayed at. The only minor complaint is that it might be *too* private, so you feel a bit isolated. However, I'd encourage you to skip the room service and instead check out either the beach restaurants or some of the […] restaurants in town that provide free roundtrip transportation (Siam Supper club was our favorite). Read moreGenuine Hotels.com guest review
"The best experience!!"
I've been to many hotels and resorts around the world, and Double Pool Villas by Banyan Tree was the best pool villa I've been to!! Everything was just perfect and I and my husband had the best vacation. Also there's a personal assistant who gives you a cell phone and he comes right away when you call. I know it is a bit pricy, but it definitely worth […] it!! Read moreGenuine Hotels.com guest review
The whole Banyan Tree resort is beautiful - however the Double Pool Villas are their top end dwellings and they do not disappoint. The Villa is incredible, the pool at the back is the largest private pool I have had, and the rest of the villa doesn't disappoint either. Would definitely recommend this hotel - perfect for a romantic getaway or a hone […] ymoon. Read moreGenuine Expedia guest review
2度目の滞在です。2泊ととても短かったのですが充分満喫しました。 専任のVilla hostおよびスタッフ全員とてもHospitalityにあふれています。前回の滞在が余りに快適だったので、帰国後すぐに予約をしました。今回は、ひとりということもありワンベットルームでした。#913は初期に建てられたVillaとのことで、前回の#904のように大きなリビングに空調がなく、スライドガラスもなかったので外の音がダイレクトに聞こえていました。(Buggyの音など) 夜になるとカエルの合唱が聞こえ、朝は鳥の囀りが聞こえます。ただ、ベッドルームは完全に遮断されているので、睡眠に支障はありませんでした。これだけオープンな割に蚊の被害にほとんど合わなかったので、コメントを寄せられている方々とは時期が違うのかもしれません。Villaからの眺めはDoublePool Villas のロビーとTré が対面にありますが、ロビーはほぼ使用しておらず、Tréは夜からの営業なので全く気になりませんでした。それより、Lagoonが鏡のようにVillaを写していて神秘的です。 また、サービスという点では文句の付けようがありません。何か不満材料はないかと考えてみても思いつきません。public […] facilityはあまり利用していないので感想は少ないですが(BuggyもVillaHostを呼ぶため) public poolとTréそれから、spaを利用しました。プールは、タオルを借りいに行くとすぐに冷たいおしぼり(お花を添えて)とボトルウォーター、facesprayをトレイにセットして持って来てくれます。Tréは前回closeしていて残念だったのですが、それをVillahostが覚えていて、「Tré OPENしました!!」と教えてくれました。「ひとりだからなんかね~」と躊躇っていたら、「全然平気。マネージャーに言っておくから」と励ましてくれたので予約してもらいました。これが、大正解! 本当においしくて。サービスのアミューズもとても美味しく、品数をオーダーできないおひとり様を後悔しました。また、スパークリングワインをオーダーしたのですが、serveするタイミングがよく飲み過ぎてしましました。結局、2日ともこちらで食べました。 Read moreGenuine Expedia guest review
"Luxury honeymoon destination"
09/11/14 karmakiller Dublin
After reviewing the luxury holiday property options in Phuket we settled on the double pool villas at Banyan Tree for our honeymoon destination, and were not disappointed. Our beautiful villa ticks all the luxury boxes you could imagine. As keen swimmers our private pool is getting multiple uses despite the rainy season with added bonus of heated jacuzzi (divine). The villa is generously sized and beautifully appointed. The beds are so comfy that it is just as well the breakfast buffet is fantastic enough to tempt us out of bed! Honourable mentions: the daily ice-cream man, the complimentary bicycles at the villa, the beautiful grounds and lagoons. Top mention: the staff, so friendly, especially the wonderful cleaning ladies and our butler Ray Disappointments: the weather so far (rainy season) and the DEET-resistant mosquitos; neither of which being any fault of the hotel - although I am sure they would fix if they could!! To be aware, It is a little bit pricey here (European prices) but to be expected in such luxury surroundings. We won't want to leave!!
08/06/14 shahsahil87 Antwerp, Belgium
This was my our first family trip to Phuket and after reading excellent reviews on trip advisor we decided on the DoublePool villas by Banyan tree. the service was exceptional with the staff always trying to ensure that all our needs were met. We are a completely vegetarian family with really strict dietary requirements. We had let the property know before our arrival of our strict dietary requirement and a meeting was set up with Mr David Hamilton who was the head chef at the property. Mr Hamilton and his staff put in a lot of effort in preparing all our delicious meals during our stay.
07/25/14 A TripAdvisor Member
I was there for 3 nights, everything was excelent, Prae the person that help us eas very nice. The restaurants aldo were very good. We just had a little inconvinience with the jacuzzi the last day it had so much chlorine that it burned my wife hair. It was really bad that she had to do a make over in bangkok. Everything else was great best hotel i have visited
04/18/14 200002 Singapore
Great rooms, quiet area a perfect getaway for the Business weary traveller. Lack of WIFI in rooms is a blessing to keep gadgets at bay and just relax. The pool design is very generous for all users to find their own spot to chill in private most times. Something could be done to improve filtration system though as the pool get pretty clouded with plant debris. Food was not authentic Thai as I would have preferred. I would encourage the management to conduct fogging for the mosquitoes too close to the room corridors.
"A Magnificent Hotel with Superb Service"
12/19/13 StephenR744 Jersey, United Kingdom
My wife and I stayed in the Banyan Tree in Phuket for a fortnight and we have not stopped singing its praises. In the first instance the level of staff training and attention to detail is phenomenal. This extends from the gardeners to the ladies who look after the rooms to the reception crew to the waiters and waitresses, we could find no fault. Our room was spacious and well-appointed and yes it is looking a little dated but this is partly usage and I am certain that the hotel shall be looking to upgrade it soon. That is not to say we were disappointed, far from it, there were all the usual “goodies” in the room and all in all it was comfortable and welcoming. A first rate shower with a lovely sunken bath in the open. The room had a super relaxing feel. The Restaurants too were absolutely first class, yes, by Thai standards they were on the pricey side however the food standards were sublime and to be honest what does one expect to pay in a five star hotel anywhere? The service was exemplary, that, of course comes at a cost! The Bar staff too should not be forgotten, lovely ladies and very friendly. The attention to detail extended to the little guy who helps guests across the (very quiet) road to the beach, which was well maintained with plenty of amenities, loungers and towels and chilled towels and water by the hotel more extensive food and beverages run by independent bars……all in all a very tranquil restful hotel excellently managed and run.
12/11/13 Swooshjcl Dallas, Texas
We thought the overall resort experience was fantastic and we would definitely stay there again! Customer Service - We received top notch service across the board. Staff was very professional and responsive to our every need. Concierge even went out of its way to find me a guitar to use during our stay. One of the employees was kind enough to let me borrow his guitar and personally delivered it to our villa :) Amenities/Services - We got a 90 minute couples massage while we were there and participated in some of the free fitness classes they offered in the mornings (yoga). The private in-Villa BBQ was a very cool experience as well and worth looking into. It is charged per couple and was a bit pricey but it was great if you are looking for a unique, romantic experience on the resort. The private beach at Banyan was also clutch - peaceful, clean and beautiful! Facilities - the Double Pool Villa was amazing. We were fortunate enough to receive a free upgrade while we were there. It was definitely more sq ft than we needed since it was just the two if us, but we weren't complaining! The only issue(s) we noticed while we were there are as follows: 1) A/C in the bedroom blows right down at the bed and we had to keep it off at night at times because it was blowing non-stop right in your face. Fortunately it didn't get too hot during our stay which allowed us to switch it off, but I imagine it could be an issue during other times of the year 2) Master Bath - door to outside was not completely sealed off so a lot of bugs were able to get inside. Not sure if this was unit specific or an issue with all the villas but we were in unit #918.
"Outstanding. Best holiday ever ..."
11/12/13 Vikas N Madrid, Spain
Banyan Tree have created heaven on earth. A big infinity pool with jacuzzi in the front - overlooking the lagoon and the golf course beyond - and a bedroom floating on the second swimming pool in the back. Large bathroom with a steam-room, outdoor shower, living room with state of the art electronics, a large sala, and a kitchenette; all set in about a third of an acre of garden. Bliss. We did not leave the villa except for breakfast and the spa, although both could have come to us we wanted to give housekeeping some time to clean the villa. We spent the rest of the 5 days in our own little heaven. Vanit, the butler provided outstanding and discreet service. We ate outside the resort only twice. All other meals were in the villa. I have read other posts complaining about the price of the food but our total bill for food and beverage was a little over $200. Hardly expensive for five meals for two people. We will definitely return to experience the rest of this wonderful resort.
"5 star luxury, great villa , great service, great everything!!"
11/10/13 oakfurnitureman uk
Firstly please can I point out that we stayed in a Banyan DOUBLE Pool villa rather than the standard Banyan villas on the same resort. The double pool villas are fantastic! Large villa with separate living area, dining area, large bedroom and large bathroom. Surrounded by 2 private pools with amazing views over one of the many lakes in the resort. The service was absolutely outstanding with your own private butlers who will take care of your every need 24 hours per day. The Banyan resort is fairly large with a good gym and great restaurants but an added bonus is that Banyan is part of the larger "laguna" resort that includes approx 7 other villa and hotel chains, this means that you have access by a free shuttle bus to many other restaurants in a beautiful part of the world. You have approx. 30 minute drive if you want to go to Patong Beach but really this is Phuket's version of Benidorm and not really our cup of tea. There is Surin beach approx 10 minutes away and this is a much calmer and nicer place, added to this you are a 1 minute bike ride from the beautiful beach next to the resort with a small selection of local restaurants and this is simple to get too with the bikes that come free with every villa. Our Butler was called Kem and he was as helpful as anyone could possibly be and nothing was too much trouble. All in a fabulous place too stay and you will see from my other reviews we have stayed in some world class places, I have to say that Banyan is as good if not better than anywhere we have stayed. The one small downside was the golf course was down to 9 holes as it was under renovation and being honest the nine that were open were not very good and expensive. However I did play a course 30 mins away called Red Mountain and this was "World class" an absolute must for every golfer. The other must do thing was "Tiger Kingdom" where you unbelievably get to enter into tamed Tigers cages , touch / stroke, feel them in what felt like total safety. In short Banyan double pools simply cannot be faulted and it was a wonderful trip.
"excellence in (almost) all areas"
10/24/13 schulze_m2013 Frankfurt, Germany
Having visited lots of luxurious retreats and hotels we can really recommend the Banyan Tree as one of the best we have experienced. Our double pool Villa was really great and the service provided by Marita, our personal assistent/butler, was outstanding and the level of anticipation was really impressive. The total Banyan Tree complex is unique and offers world class in all areas starting at the food and restaurants and ending in the wonderful spa treatments.
10/18/13 Seapig18 Hong Kong
We just back from our 5 days stay in this resort. From the moment we arrived the airport, the personalised services offered by Banyan Tree is really impressive. Our villa is extremely large, clean and well maintained. We enjoyed cycling within the resort and swimming in our own pool. Love the baby elephant who comes to the resort every morning. The in-room dining service is excellent. Food will be delivered to your villa around 30 minutes. The buggy services is very efficient. Being guests of Doublepools, you can enjoy the privileges which guests of Banyan Tree Phuket can't enjoy. Love the ice-cream man who comes to your villa every afternoon who serves you complimentary home-made ice-cream. The Banyan Tree spa is very professional. Here are those negatives: Insects / mosquitoes control can be improved. With the design of semi-outdoor living rooms, we found a lot of weird insects, especially around evening time. My son got the insect bite during sleep at night and need to go to nearby clinic to see doctor as his eye was swollen. We can't enjoy outdoor dining at all as we were being frightened by the mosquitoes and insects. We also encountered water leakage from the air-conditioner one day after woke up. This is minor issue as the problem is being fixed once we notified our personal butler. Service at the restaurant during breakfast time can be improved as the restuarant is always busy and fully occupied during peak breakfast time but seems the number of staff is not adequate. Kids activities can be improved. Finally, we need to say thank you to our personal butler (Vanit) who is a very young, energetic and professional butler. He takes care of everything for us, including making booking for my son to the nearby clinic.
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