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Sandos Caracol Eco-Resort & Spa - Adults Only -All Inclusive, Playa del Carmen

3.5 stars
Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
The hotel will be renovating from 17 May 2015 to 14 June 2015 (completion date subject to change). The following areas are affected:
  • Water park

Every effort will be made to minimize noise and disturbance.

Adults-only resort in Playa del Carmen with 5 restaurants, 8 bars/lounges

  • Free WiFi in lobby and free parking

Main amenities

  • 218 guestrooms
  • Near the beach
  • 5 restaurants and 8 bars/lounges
  • Full-service spa
  • Outdoor pool and 3 spa tubs
  • Nightclub
  • Rooftop terrace
  • 2 outdoor tennis courts
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in the lobby
  • Air conditioning

What’s around

  • Heart of Playa del Carmen
  • Gran Coral Golf (1.1 mi / 1.8 km)
  • Guadalupe Church (2.3 mi / 3.8 km)
  • Coco Beach (2.8 mi / 4.6 km)
  • El Camaleon Golf Club (3.5 mi / 5.7 km)
  • Plaza Las Americas (4.3 mi / 6.9 km)
Excellent4.0 / 5
  • Was there for a Wedding, stayed on the Adult only side, which was a must. Better than…May 11, 2015
  • Great experience, great food, beautiful beach and lovely couple details.Feb 18, 2015
See all 128 Hotels.com reviews

Enter dates to check prices

Hotel Info: ‎866-539-8117‎

from $156
  • Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub
  • Superior Select Club 2 Double Beds or 1 King Bed
  • Deluxe Select Club, King Bed with Sofabed and Jetted Tub

At a glance

Key facts

Hotel size

  • This hotel has 218 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time 3 PM-noon
  • Check-out time is noon

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 21
  • Minimum check-in age is 18

Travelling with others

Pets

  • Pets not allowed

Extra people

  • Roll-away beds available, charges may apply*

Internet

  • Free WiFi in public areas

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Free self parking (limited)

  • Accessible parking

Offsite

  • Area shuttle *

Other information

  • Caters to adults only
  • All-inclusive (taxes and gratuities included)

Also known as

  • Sandos Caracol Select Club
  • Sandos Caracol Select Club Adults Only All Inclusive

Policies

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

In the hotel

Food and drink
  • 5 restaurants
  • 8 bars/lounges
  • Coffee shop/café
  • Beach bar
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in the lobby
Things to do
  • Outdoor pool
  • Swim-up bar
  • Health club
  • Outdoor tennis courts 2
  • Full-service spa
  • Spa treatment room(s)
  • Nightclub
  • Pool sun loungers
  • Tennis on site
  • Number of spa tubs - 3
  • Beach/pool umbrellas
  • Steam room
  • Sauna
  • Arcade/game room
  • Billiards or pool table
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
Facilities
  • Number of buildings/towers - 16
  • Year Built 2006
  • ATM/banking
  • Rooftop terrace
  • Garden
  • Television in lobby
Accessibility
  • Disabled parking
  • In-room accessibility

In the room

Home comforts
  • Climate control
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
  • Turndown service
Things to enjoy
  • Yard
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Cable TV channels
Stay connected
  • Desk
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Access via exterior corridors

Special features

All inclusive

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes are included.
Food and beverages

  • All buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)
  • In-room liquor dispensers
  • Surcharges for premium food items

Activities and facilities/equipment
All non-motorized water sports are included.

Water activities
  • Kayaking
  • Rowing/canoeing
  • Sailing
  • Snorkeling
  • Surfing/boogie boarding
  • Windsurfing

Land activities
  • Bicycling
  • Tennis

Entertainment
  • Theme parties

Not included
  • Airport transfers
  • Motorized water sports

Spa

Spa Sandos has 16 treatment rooms. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

Guests under 18 years old are not allowed in the spa.

Dining

La Laguna - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Fogo de Brazil - This poolside restaurant specializes in Brazilian cuisine and serves brunch and dinner. Guests can enjoy drinks at the bar. Reservations are required.

Las Mascaras - This buffet restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required.

El Templo - This restaurant specializes in Asian cuisine and serves dinner only. Reservations are required.

Los Lirios - This poolside restaurant serves dinner only. Reservations are required.

Sandos Caracol Eco-Resort & Spa - Adults Only -All Inclusive, Playa del Carmen’s small print

Also known as

  • Sandos Caracol Select Club
  • Sandos Caracol Select Club Adults Only All Inclusive

Policies

Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

Guests under 18 years old are not allowed in the spa.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Sandos Caracol Eco-Resort & Spa - Adults Only -All Inclusive, Playa del Carmen

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