"Best Bang For Your Buck"
Stayed in the hotel for a night and it was pleasant. They allowed me to check in at 8 AM instead of 12 PM, which was the best part. I recommend this hotel.Genuine Hotels.com guest review
"Very Pleasant Stay"
Very near to airport and neighborhood is fine as well. At equal distance from most of the places in/around santa cruzGenuine Hotels.com guest review
"I won't recommend this to anyone."
Hotel staff was not at all cooperative. They were trying to she'll out money for small small reasons. We had requested them for early checkin to which they had agreed earlier. But later they charged 2000 rs.Genuine Expedia guest review
"Nice hotel close to airport, Juhu and bandra"
Hotel Golden Swan treated us very well. We had complimentary transport from and to the airport, with breakfast included delivered in the room 30 minutes after ordering. The rooms were smaller then in the photos but cleanliness was acceptable for average hotels in the area. We arrived at 3:30am at the hotel and everything went ok. It is easy to get a […] taxi in front of the hotel and major spots in bandra, juhu, vile parle and santacruz are within 10/15 minutes. Internet access was very low in our room, and we received one access code per day, which only could be used in one device or computer. That was limiting. Read moreGenuine Expedia guest review
"Flexible n nice!"
We reach there before our check in time(5 hours earlier) but still they gave us one empty room for no cost until our room is free, that's so nice. The staffs are very helpful n flexible. I would definitely recommend it to my friend. After all this perfect for what you paid. All worth it!Genuine Expedia guest review
"Inexpensive friendly hotel near airport"
The staff, service, and friendliness of the hotel is very good, above average. It is an inexpensive hotel catering for business travellers. Small rooms but alright when in transit or if you have business to do near the airport or in the Northern part of Mumbai (Bombay) as it is very convenient for this. Food quality was very good and far better than […] most hotels of this level so that was a comforting surprise. Read moreGenuine Expedia guest review
"Good hotel but bad location"
Hotel is good,but the location is terrible...Genuine Hotels.com guest review
Had a really great experience here. Really nice, professional staff at reception. They went above and beyond helping me get my bus ticket sorted out after I missed my first bus out of there. Super nice, helpful people. I was there as a young, single women, and felt completely safe. Good location, clean, comfortable room, and really fast free WiFi. I […] will definitely be coming back here. Read moreGenuine Hotels.com guest review
Decent n clean.Genuine Hotels.com guest review
I was there for a short stay. The room looked OK however the walls had their plasters coming out at places. Cleanliness was good and the staff were courteous. The food quality can definitely improve. One thing I didn't like was I had asked them for a wake up call at 5:30 am which the staff totally forgot and almost made me miss my flight.Genuine Expedia guest review
"Transit trip through Mumbai"
Pros: 1. Its located very near to airport, exactly 3 kms away from domestic airport. Take an authorized pre paid taxi and look for address 7th road, golibar square, near Khar subway. 2. Complementary pick-up and drop facility from airport is available, its suggested to avail this facility if you are travelling to Mumbai for first time. But you need […] to inform at hotel well before about exact time of arrival and get confirmed pickup. 3. Very easy and quick check-in, they kept my room ready and it was clean. 4. Local taxi / auto is easily available outside this hotel. Cons: 1. Wi-Fi internet wasn't working on third floor on 3rd January 2014. At the time of check-in front desk staff didn't inform that internet is not working and assured me to provide internet access details. After I returned from dinner, shifts changed and I was informed that wireless router is not working, but I was offered to use internet in lobby. 2. Though staff is friendly, it needs some follow-up at times to get the things done. 3. If you are planning to catch up flight early morning or late nights better make sure vehicle for drop facility is ready before 10-15 mins before you check-out. 4. Rooms are bit small and comfortable for 2 persons and a child. Overall, my stay was good and would rate it best for transit and budget hotel. I didn't try food here so cant comment about that. Read moreGenuine Expedia guest review
"Caring hotel management and staff"
I booked the hotel for my parents who were arriving in Mumbai by a late night flight. I am very pleased at the care and particular attention the hotel provided in picking-up my parents at the airport and looking after their need during the stay until through onward journey to final destination. Would certainlythink of choosing them again when I need […] a transit stay near the airport. Read moreGenuine Hotels.com guest review
"Arrite for 1 night"
Food served was cold..Genuine Hotels.com guest review
I have not got the room as I booked through online. Room service & Food is goodGenuine Expedia guest review
"transit place only"
Nothing, but a residential apartment converted into a hotel, with no separate dining area or restaurant one is forced to eat in a small room, also the view around is disappointing.Genuine Expedia guest review
"Service a l'etage sympa et honnete."
L'acceuil a essaye de nous faire payer en plus lors de notre depart,on ne pense pas que se soit vraiment invonlontaire.donc ne soyez pas trop gentil mais plutôt sur de vous et ferme avec eux!Genuine Hotels.com guest review
"Wer es kennt.... für "indische Verhältnis" Top"
Alles was ich jetzt schreibe ist bezogen auf "indische Verhältnisse". Wer es kennt weiß was gemeint ist....Und deshalb ist das Hotel top. Zimmer sind schön und gepflegt (so gut man kann). Alles funktioniert. Personal ist freundlich.Draußen sitzt der übliche Wachposten. Am Empfang kann man kostenlos ins Internet. Um das Hotel herum ist das orginal indische […] Leben, mit kaputten Bürgersteigen, Autos , Taxis, hupen, Stau , Menschen. Das Hotel liegt im Norden von Bombay. Zum Zentrum geht es mit dem Zug. Der Bahnhof liegt 4 Minuten fussläufig vom Hotel. Mit dem Zug klappt prima, natürlich zu Stoßzeiten die üblichen Menschenmassen.Also ich würde wieder in das Hotel gehen. Der normal Anreisende muß übrigens 4500 Rupie pro Nacht bezahlen. Read moreGenuine Expedia guest review
"Beliggenhed tær på lufthavn"
Værelset var lille og fugtigt og luften meget dårlig.Genuine Hotels.com guest review
12/15/14 Rajan6753 Bengaluru (Bangalore), India
It's perhaps one of the cleanest hotels in which i have stayed in. The traffic can get a bit chaotic in and around that area. And getting rickshaws to this place might be a challenge, as many don't want to cross the Khar subway, which is close to the hotel. They don't have a hotel, but do cater to room service. Break-fast has a wide variety. For other meals, it's better to eat outside, as there are restaurants in and around that area. SantaCruz (E) railway stn is closeby. So, if you prefer the local train, then it's a neat place to stay. I think it's been in existence for over 30 years. The people are very helpful. But i do remember reading, before i went there, that the hotel receptionist tries a quick one, in charging us for an extra day. And it sure happened with me too. They wanted me to pay for an extra night ... i had to tell them NO. They talk in terms of staying for the DAY and not for the NIGHT. Though always, everywhere, bookings are done on the NIGHT BASIS. If one is not alert, they will lose this money. But a decent place to stay. I will go again :) that says a lot about the cleanliness. There is a packing place, i think .. which is right next to the room window ... and it can be noisy at times ... but with the window shut and a/c on - it was not a bit deal.
"Really good clean hotel"
12/03/14 Matty L York, United Kingdom
Staff helpful but took a while with room service sometimes. Stayed for the one night but would go back. Stood out for cleanliness in an often unclean city. Would recommend and impressed generally. Great stuff!
"GREAT HOTEL IN GOOD LOCATION FOR REASONABLE PRICE"
11/22/14 SAB_ED Katowice, Poland
We booked there for 2 nights and had a very comfortable stay. The airport pickup/ drop off was included so we diddnt have to worry about getting at place. Hotel is very pleasant, free Wi-fi,breakfast included, room is very nice, maybe bathroom need small improvement in comparison to the rest of room....also there could be Kettle provided. The area is really good, very save, you can go easly at any time, buy something or just go to eat... (there are some nice local reustarants, shops at reasonable price) Also Santa Cruz railway station is just about 10min walk. I would definately come back there!
"Economical and close to airport"
10/29/14 gats20 Hyderabad, Andhra Pradesh, India
Decent stay at hotel, very close to airport and convenient reach to most of the places and within budget. If you don't need to go towards South Mumbai and move around other places in Mumbai, this is better Pros: Clean, good bed , close to bed Cons : Wifi was not working at all , service is slow
10/28/14 asrinu2014 Bengaluru (Bangalore), India
Good hotel and nice service. they allowed me early check in which was very helpful. complimentary airport transfers was a surprise. Good room service , over all a very good experience , will stay again
"Worse than expected"
09/02/14 Myrtille_js Poznań
ADVANTAGES: - Hotel is situated in a good location - 10 minutes walk from the train station and 40 minutes away from the city center - Church Gate. - They offer pick up and drop off services free of charge. - Wi-fi is good. DISADVANTAGES: - The service is friendly and helpful, but not very competent. We had to ask about some issues several times. - The hotel offers a free pick-up and drop off services, which is a big advantage. However, before our arrival we did not receive any confirmation (despite sending two e-mails to the reception). We had to ask for help Booking.com, whose staff called the hotel and confirmed our airport pick up. It was quite stressful.. considering the fact that we stayed in a foreign country and had no local phone. - We asked for a double bed and got two singles. When we asked for a room change, we were told that there is no free room with a double bed. They had our booking confirmation one week earlier and confirmed double room booking. - The room smelled of cigarettes. It wasn't possible to ventilate the room. - There were no towels and toilet paper in the room- we had to ask staff for bringing them (all the time). - During 3 days stay the room was not cleaned even once and towels replaced. - At night you can hear noises - coming to guests' rooms hotel, service uses the ringtones that are loud and heard throughout the floor.
08/13/14 adityaanand1 Mumbai (Bombay), India
Stayed for 2 days with spouse. Google Maps show the wrong location, ask for Golibaar 7th Road (Landmarks are CCD and Radha Krishna Mandir). Pros: 1. Very accessible from airport. (I did not however use the pick-up service) 2. Swift check-in. Luckily, no harassment for marriage certificate like in some other hotels. 3. The room has been done with a touch of retro-style which enhances the feel. 4. Room service was prompt. Cons: 1.The rooms are compact, but should be sufficient for most. Minor annoyances: 2. The Wifi allows only one device to connect at a time. 3. There are effectively only two free plug points in the room with two others taken up by the TV and the Set-top box. There is one in the bathroom though.
08/07/14 Michael R Bangalore, India
I would say that the Hotel Golden Swan was good value for money and the staff were very friendly and obliging. The room was very nice, although i found that the toilets are a bit crammed up. All in all, good experience.
"Excellent Customer Service at Golden Swan Hotel"
07/25/14 Shweta P Mumbai
Room: Room was kept clean, but A/c leaked, room was dark as windows opened to another building, no shower curtain Service: Golden Swan front desk was exceptional. They were very accommodative and made our stay very comfortable. I would like to personally thank Sagar at the front desk for his hospitality Location: Location of the hotel is great. Centrally located, close to the SantaCruz (E) railway station, easy to get ricks, BEST buses or taxis Food: We only had breakfast. Choice is minimal, service a bit slow, but the toast, omelette was fresh and tasty Value for money: I got a great deal through Cleartrip for the room. I couldn't find a better hotel for that price point. Thank you Cleartrip!
"The perfect budget hotel"
07/19/14 Aaruni Gurgaon, India
As a business travel, one frequents Mumbai. Having stayed in quite a few hotels - in and outside Mumbai - I hadn't come across a single budget hotel that has got its act together.... that is before Golden Swan. The pick and drop from the airport is prompt and quite lavish (a well-maintained - almost brand new - SUV both ways). The facilites are basic, and yet they are functional, very well maintained, and tastefully done. The bathroom fittings and structuring are the same as 5-star hotels, albeit smaller but well positioned. As an intuitive observer, the remarkable bit is the 'only room service' concept. They have'nt wasted their real estate and effort in trying to maintain a restaurant. They have a fairly good kitchen, which takes orders directly and serves food in the rooms. This is excellent strategy; one that other budget hotel would do well to emulate. The breakfast on the house is not a sumptuous layout, but is limited to one choice and make. This ensures that you don't take too much, and do not waste food as well. If you want more, you pay for it. The wifi router placement does need attention, since one router is incapable of . However, considering that apart from me nobody in the packed hotel seemed to be using it, seemed to point to the fact that 3G connectivity and dongles are the in-thing with those who need them. Yes, the Split AC remote, at times, seemed to grow a mind of its own; but this was too small a glitch in my otherwise perfect stay.
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