I was very pleased with the cleanliness and quietness of the hotel. The staff was very friendly and accommodating. The reservation was messed up but the front desk receptionist corrected the mistake in a prompt manner and even rewarded us with a free breakfast voucher for the slight inconvenience.Genuine Hotels.com guest review
"Not a pleased guest"
I booked a room with two queens when I arrived I was I formed all Rooms had been booked. I was given a king bed but had four guests. Two of us had to book a different room. Extra blankets and pillows were offered as an apology, which never came. There was a tattoo convention happening the weekend we stayed here. The entire lobby was trashed and reeked […] of stale beer and cigarettes. This was our wedding night, needless to say not a good way to end our special day. Read moreGenuine Hotels.com guest review
"A Wonderful Place to Stay"
PROS: new; very clean; very courteous and helpful staff; terrific breakfast, lunch, and dinner menus; delicious food with very flexible hours of availability; easy check in/out; lots of amenities; excellent price. Cons: minor. We couldn't adjust the mattress so it was very firm, and the hotel is right next door to an oil refinery. Smelly in the parking […] lot; in the morning the odor was in our hallway, but never in our room or the dining area. We enjoyed our stay and are planning on staying here each time we come back to town. I even signed up for Hilton Rewards. Read moreGenuine Hotels.com guest review
Everyone was very courteous and friendly. The facility was very clean.The breakfast buffet was good and service as well. Would highly recommend this hotel !Genuine Hotels.com guest review
"Newer property; well maintained"
Very convenient to UTEP, downtown, I-10 access. Little or no interstate noise. Helpful, courteous, professional staff.Genuine Hotels.com guest review
"nice friendly staff"
really enjoyed the quality of thew hotel and the staff made it very enjoyable to be there friendly nice professional awesome staff.Genuine Hotels.com guest review
"convenient to airport and restaurants"
the staff was very friendly and went out of their way to accommodate our transportation needs to nearby restaurantsGenuine Expedia guest review
"Very clean & breakfast was delicious"
Excellent service in restaurant will recommend for all my family & friends to stayGenuine Expedia guest review
"2nd stay at this hotel"
my 1st stay & review was was not good. I said price was to high for this hotel. I got the $95 price on this stay and the price of this stay equals the value and quality of the hotel. Staff were greta, location was excellent. Ths only bad thng was the noise from the A/C unit.Genuine Hotels.com guest review
"Very pleasant stay"
Everything was outstanding, but the bed was not as comfortable!Genuine Hotels.com guest review
"Comfortable and convenient"
We found the rooms very clean, the beds very comfortable, and the staff very friendly. We had a room right near the elevator and it was still quiet. We would definitely stay there again.Genuine Hotels.com guest review
Room was great, but food service was poor. Very unorganized.Genuine Hotels.com guest review
"Close to interstate"
Good, but no free breakfast buffet. One side of the bed could not be adjusted right. Not as close to the airport as I thought.Genuine Expedia guest review
"Average service and comfort for the price"
The bed frame baseboards are wider than the mattress box, as a result my wife and I hit our knees a couple of times. Our room swipe cards failed to work various times, causing me to make trips to the front desk to have them reprogrammed. The heating unit was faulty, it operated in heating mode then in AC mode. It took a couple of service calls to get […] it to work. A couple of employees were friendly, others seemed apathetic (it was just a job). Read moreGenuine Hotels.com guest review
I checked in after dark and did not see what the neighborhood was like. It seemed to be in a great location being that there were stores close by. I had a great stay that night and I'm looking forward to our next stay at a Hilton Garden Inn. Thank you!Genuine Hotels.com guest review
Nice clean well kept hotel. Breakfast was great. Pedestal bed was pretty hard. Some drawers in dresser kept rolling out and need to be fixed. Otherwise, a great hotel and convenient.Genuine Hotels.com guest review
goodGenuine Hotels.com guest review
We visited for the Christmas holiday. Hotel must be a new because it was in great condition. The only draw back was that the thermostat setting and heating/cooling system were a bit complicated. I'm sure if we would have asked for help we would have gotten it but we didn't. Would stay here again.Genuine Hotels.com guest review
Stayed with family while traveling. Staff was first rate. Room service excellent. Beds very comfortable and room spotless.Genuine Expedia guest review
"excellent layover stary"
The checkin was quick-the room was clean and quietGenuine Hotels.com guest review
"Great, great, GREAT!!!"
Everything about the place is wonderful. From the helpful friendly staff to the cleanliness and presentation of the hotel itself. I keep coming back to this place for a reason.Genuine Hotels.com guest review
"El Paso Airport Hilton Garden"
Service at the desk and the restaurant were excellent. The room was clean and comfortable. Hard to complain for the price.Genuine Hotels.com guest review
"Nice hotel close to the airport"
I was picked up from the airport by the hotel shuttle and taken to the hotel in a timely manner by the friendliest driver I experienced while there (as some didn't want to be there and/or took over 1 hour to pick up after call). The hotel is nice, but a little pricey for me and no breakfast included at this place (forgot to look before booking). The […] rooms are very comfortable and clean for the most part. The only thing I noticed was that my room appeared to have just had the shower redone as all of the tiles still had visible markings on them. Other than that and the random long dark hairs in the shower, everything was very clean looking. Read moreGenuine Expedia guest review
"Couldn't ask for more"
Everything you need, want and more. You'll love it.Genuine Hotels.com guest review
"Business trip to EP"
Location is next to oil refinery but ckose to malls. Employees were great. Top notch service from every employee. Didn't mind the locastion but sxome people might. Rooms were PERFECT in terms of temperature. beds comfortable, no noise from surrounding rooms. ONLY issue was the price, at $168.00 a night, we should have more than 14 channels to chose […] from, newspapers should be at our door, plus we shoukd have an in room safe. Room was worth $ 95, without these extra's. add the extra's and I'll gladly stay at this hotel and willing pay $168 - due to the QUALITY OF YOUR EMPLOYEE's Read moreGenuine Hotels.com guest review
Nice clean room, wonderful, friendly people dedicated to guest services and just along I-10. You can't go wrong staying here. Convenient to shopping, dining and the airport, but without the accompanying noise that so many airport area hotels have.Genuine Hotels.com guest review
Hotel was very nice, clean, and quiet. My only complaint was the food service wasn't available all day.Genuine Hotels.com guest review
very clean, pleasant staff. I would recommend Hilton Garden to anyone that is looking for a clean and comfortable place to stay. Staff was very helpful and the rates were surprisingly affordable.Genuine Expedia guest review
"Excellent new hotel"
Clean, convinience, an exllent hotel for business or pleasureGenuine Expedia guest review
The hotel was beautiful inside and out. The staff was helpful and gracious. The only thing that was unpleasant was the karaoke on Friday night. The bar is located very near check-in and was so loud that we could not hear the receptionist. Thankfully we could not hear it in our room on the second floor.Genuine Hotels.com guest review
"Good location right off the freeway"
Hotel staff was very friendly, accomodations were comfortable and clean.Genuine Hotels.com guest review
Beautiful hotel, it worked great for us. Rooms are nice and the staff was friendly. We enjoyed our stay.Genuine Hotels.com guest review
Will probably use this hotel instead of the Hampton across the highway.Genuine Hotels.com guest review
"Very nice hotel, well-maintained"
Our stay was great! The room was very clean and the hotel staff were very accomodating. The only thing I didn't like which wasn't a big deal was the view of the gas plant or whatever it was... Other than that, the hotel was in a very convenient location, the lobby was very inviting and everything was clean, which is a BIG thing for me...Genuine Hotels.com guest review
"Great hotel, but tough to access from the highway."
Our room was spacious and very comfortable. The hotel staff was friendly and very courteous. Our only complaint was with finding the hotel. We could see it from the highway as we approached the area, but with extensive road construction and vehicle congestion in the area, it made it difficult to find the parking lot. Additionally, there were many folks […] who used the parking lot as a short cut for walking from the local neighborhood to the main street which gave us the impression that the security of the area was not the best. Despite these shortcomings, however, we would definitely consider staying here again. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Stayed here twice on my way to and from Texas. The location was located conveniently off the freeway, the staff was very courteous & the rooms were pretty nice.Genuine Hotels.com guest review
"New Years Eve"
Hotel and room was very nice. It was a little difficult to get to, but once there, the staff was friendly and offered any information about the hotel and restarurant. Room was beautifully decorated and very clean and comfortable.Genuine Hotels.com guest review
"Seemed okay from the outside... but just wait!"
The exterior of the hotel seemed rather quaint, as it had really bland architecture that seemed off-putting. Boy, were we surprised! First off, we noticed how clean and organized it was, with staff scurrying about professionally and willing to help with our every need. The gorgous interior looked like it belonged in a five-star hotel. When we got to […] our room, it was HUGE. So vast, everything was so tidy and spotless, amenities EVERYWHERE. We only stayed for a couple of days, but man, if I ever went to El Paso again, I know exactly where to stay now; the Hilton Garden Inn! Read moreGenuine Hotels.com guest review
The hotel is in a very accessible spot to all of El Paso. It's right off of the highway, which is exactly what I wanted. The front desk staff was very friendly and the rooms were quite comfortable. I would definitely stay here again.Genuine Hotels.com guest review
"Nice place to stay"
Everything was fine with the hotel but the guests in the room above mine spend the night throwing luggage or heavy objects around the room. I called the front desk but that did not helped a lot, they kept doing noise until 4 am. I had a meeting early morning and could not sleep very well.Genuine Expedia guest review
Very nice and clean hotel. Its worth staying at if you have to travel to El Paso.Genuine Hotels.com guest review
"very nice and clean"
This hotel was excellent. Out of all the hotels I have stayed in this one is by far the cleanest. The staff was very friendly as well. Can not say enough about this place. STAY HERE!Genuine Hotels.com guest review
Would highly recommend . . . our stay was just an overnight while traveling, but the comfort and convenience of the hotel and staff was first-class. Our rooms were immaculate and the very accommodating. The on-site restaurant was a plus and the menu had everything you need. Definitely would stay again.Genuine Hotels.com guest review
"Nice hotel, very nice staff"
The hotel was very nice and the staff was very nice. The only problem was a very strong paint smell in the rooms. Windows didn't open, so the hotel has never been aired out after it was built and painted. If you have sensitivities to strong odors, this isn't the hotel for you.Genuine Hotels.com guest review
We loved the stay....first time that we can say we slept on a comfortable bed!Genuine Hotels.com guest review
Excellent place to stay. Recommend it to anyone that loves being treated like royalty. Great customer serviceGenuine Hotels.com guest review
The place has a great feel to it the minute you walk in.Room was nice and clean,bathroom was nothing special,little small but clean also.Fridge and microware in room was handy.We thought that for the price they should serve a comp.breakfast at least,altho they did have "order off menu" with an omlette and small fruit bowl for around $10!,and so on. […] We want out for breakfast ;) Not going to spend $40-$50 on breakfast.(we are a family of 4) Read moreGenuine Expedia guest review
"What's that smell?"
Currently I would not recommend this hotel only because the refinery that is literally right across the railroad tracks smells so terribly bad. The smell in the air that was being pulled in from the window AC units woke us around 2AM, and was so strong it seemed as if there was a gasoline can sitting inside our room with the lid off. It was enough to […] make one become nauseated by the odor. It eventually subsided some, but it returned around breakfast time while we were trying to eat breakfast in the hotel's lobby. We weren't the only guest to complain. If it weren't for this, I would highly recommend the Hilton Garden Inn in El Paso to anyone. They are typically a great place to stay. Read moreGenuine Expedia guest review
ポットが部屋にあれば良かったですね。 あと、エアコンのききが悪いです。 従業員の皆さんはとても良かったですGenuine Expedia guest review
Estuvimos unos días en el Hilton Garden Inn de El Paso, y la atención fue muy esmerada, tienen café y té en la recepción, las habitaciones muy cómodas y ubicado muy cerca del mall. Si regresaríamos a hospedarnos en este hotel.Genuine Hotels.com guest review
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