All hotels in Ciudad Juarez, Chihuahua, Mexico
1 room, 2 adults
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Avenida Paseo Triunfo De La Republica,, No. 339, Ciudad Juarez, CHIH, 32320, Mexico, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 25 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.4
  • Neighborhood
    4.6
4.0 / 5Excellent
"Good food, Very clean. Accommodating staff"
Confused about reservation, gave me room. Upper floor, outer portion. Show me to room, turned on air, thankfully, would not known what or how to turn on. People at pool, kids playing. Room needs to cool I go to the pool, get wet, sit,watch kids play. Only 5', it is cool, sit,watch kids play, go back to room. 6ish I go to restaurant. Feeling in mouth not all back [dental tourism]. Girl at register seats, gives menu. The waiter comes, so does girl. I point at soup, tortilla, she says “no no your teeth”[she remembers me]. I order rice/chicken soup. Waiter brings chips\green salsa. funny, can not eat, have tea yum, bring soup. Very good fresh parsley?chicken rice onion+? Plain soup much flavor. Waiter bring soft tortilla's, nice. Waiter\ receptionist friendly, accommodating. Morning, office, breakfast ticket, to breakfast. Gave ticket, ask for pancakes.”ticket for eggs/coffee”? to office, said was breakfast that comes with, I say no breakfast buffet. She ask where I book, other stuff,said I one person/night, not 2 people. Did not speak English well, was one there best at it. I say it will effect review. You need receipt, includes breakfast buffet. Speak of actions if hot cakes denied. Women came to restaurant, told me/waiter sorry I have buffet. I got pancakes, fruit and coffee. I ask for shuttle to airport, do not have one. Clinic has shuttle I call. No Shuttle, No Bar, ? with free breakfast issues. I come again, = staff accommodating, very clean, food very good
Genuine Hotels.com guest review
1 night business trip Aug 18, 2015
Paula
US
4.0 / 5Excellent
"Nice Affordable Hotel"
Nice Affordable Hotel
Genuine Hotels.com guest review
1 night business trip Jul 17, 2015
Raul
US
5.0 / 5Outstanding
"Very welcoming and family friendly!"
We were in Juarez for consulate business and originally at a different hotel with no amenities. We moved to Hotel Villa del Sol and we're very pleased with the friendliness of the staff, cleanliness of the hotel, the clean large pool, and awesome breakfast buffet!
Genuine Expedia guest review
Other trip May 22, 2015
Jessica
US
5.0 / 5Outstanding
"Very nice hotel !!!!"
Very nice hotel, staff is very friendly and always helpful,servers at the restaurant are very nice they are very welcoming.I would stay here again.
Genuine Hotels.com guest review
16 night business trip Apr 23, 2015
A Traveler
US
4.0 / 5Excellent
"need late check up"
Need late check up and one of the rooms didn't have air conditioner
Genuine Hotels.com guest review
1 night family trip May 2, 2015
Luisa
US
5.0 / 5Outstanding
We were just there late each night to sleep, shower and off again, the only thing that I did not like was the standard bed for two people. If I would stay there again I would request either a queen ( which I thought I was getting ) or a king size bed, or two standard beds. other wise the stay was o.k.G
Genuine Hotels.com guest review
3 night trip Nov 21, 2012
A Traveler
US
5.0 / 5Outstanding
":)"
ppl there were helpful and friendly the hotel is very clean and quiet. the only thing about it was that is a little far from the consulate but the hotel offers transportation which is great because is free to their guests.. the food at the hotel restaurant is really good n tasty. i really liked it n enjoyed it.
Genuine Hotels.com guest review
6 night business trip Oct 31, 2012
sonia
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Value for money!"
Pros: 1. value for money. 2. clean, safe. 3. Good sized room. Cons: 1. Hotel staff do not speak English. 2. Breakfast dos not cater enough for vegetarians. They used the same pan to cook vegetarian and meat omelettes. 3. Apparently the area where the hotel is located is very dangerous. Homicide and drugs being the main issue.
Genuine Expedia guest review
Other trip May 5, 2015
Zulfi
GB
5.0 / 5Outstanding
"hoduncan bcme away from home"
The staff was very friendly and helpful. The last trip was my second time. They treated me like family
Genuine Hotels.com guest review
5 night trip Nov 23, 2014
peter
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
Muy bien, gracias. Las instalaciones como el servicio muy buenos!!
Genuine Hotels.com guest review
2 night trip with friends Jul 31, 2015
Ramon F
MX
3.0 / 5Good
"Informacion de la reservacion falsa"
eramos 4 y el desayuno incluido aplicaba nadamas para 2 personas y no era buffete, solo ciertos alimentos, lo cual no decia en la pagina al momento de reservar, la informacion fue falsa
Genuine Hotels.com guest review
1 night family trip Jul 30, 2015
Norberto
MX
5.0 / 5Outstanding
"Satisfecha"
Estuve 9 días en este hotel y el personal tanto como mi cuarto estuvieron perfectos lo recomiendo al 100
Genuine Hotels.com guest review
6 night business trip Jul 9, 2015
Veronica
US
4.0 / 5Excellent
Bien la estancia muy buena no mas el buffet.no se me hizo con muncha,variedad y el cable puros canales con programación vieja
Genuine Hotels.com guest review
3 night business trip Jun 24, 2015
Gerardo
US
4.0 / 5Excellent
"Melapase exelente"
el hotel estabien elpersonal en jeneral as exelente
Genuine Hotels.com guest review
4 night family trip Jun 23, 2015
victor
MX
5.0 / 5Outstanding
"muy buena estancia"
Una excelente estancia con muy buen servicio del personal
Genuine Hotels.com guest review
3 night business trip May 28, 2015
Laura Dafne
MX
5.0 / 5Outstanding
"gracias"
bien todo muy amables
Genuine Hotels.com guest review
1 night romance trip May 30, 2015
filiberto
US
5.0 / 5Outstanding
"excelente"
Excelente.
Genuine Hotels.com guest review
1 night business trip May 25, 2015
Sergio Alberto
MX
3.0 / 5Good
"mas o menos"
el area de la alberca esta muy bien, el desayuno bastante mal
Genuine Hotels.com guest review
1 night trip with friends May 24, 2015
fernando
MX
5.0 / 5Outstanding
Todo muy bien personal muy amable lo unico malo es q te incluye desayuno y no especifica cuando vas al restaurante te dicen q no tienes derecho al buffet solo continental y eso no lo dicen a la hora q adquieres la promocion sobre todo pq no tienen menu a la carta solo buffet y es obvio q se entiende q ese es el desayuno varias personas se qejaron d eso y nos hicieron pagar una diferencia
Genuine Expedia guest review
Other trip May 26, 2015
Guillermo
MX
5.0 / 5Outstanding
MUY BUEN HOTEL Y ECONOMICO Y MUY BUENOS DESAYUNOS
Genuine Expedia guest review
Other trip Apr 13, 2015
A Traveler
MX
5.0 / 5Outstanding
"estancia"
Siempre que vengo a juarez me hospedó en este hotel, buena ubicación, tranquilo, desayuno incluido para 2 personas. El único pero en esta estancia me dieron la agitación 155 pegada a las escaleras eran como las 7.39 am cuando empezaron a trabajar los de mantenimiento. Ya no dejaron dormir por tanto ruido. No se que estaban martillado, de ahí en más está exelente el hotek
Genuine Hotels.com guest review
1 night business trip Mar 15, 2015
JESUS IVAN
MX
5.0 / 5Outstanding
"Buena opción"
Buen hotel, muy buenas habitaciones, excelente buffet y céntrico
Genuine Expedia guest review
Other trip Jan 29, 2015
A Traveler
MX
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night romance trip Jul 10, 2015
A Traveler
US
4.0 / 5Excellent
Genuine Hotels.com guest review
1 night trip with friends Aug 8, 2015
Manuel
MX
4.0 / 5Excellent
Genuine Hotels.com guest review
2 night business trip Jun 27, 2015
angel
MX

TripAdvisor reviews for Villa Del Sol

Overall rating:Based on 8 traveler reviews

Most recent traveler reviews:

Overall Rating
"Nice Quiet Hotel"
08/27/15 Paula G
stayed at Villa Del Sol again. They seemed confused about the reservation but gave me room. It was on the upper floor in the outer portion the hotel. Not the same building as last time. Someone show me to my room and turned on the air, thankfully, I would not even have known what it was or how to turn it on. People at the pool, kids playing. Need to cool room, to the pool. I get in, then sit and watch kids play,go back to room, look at computer. 6ish go to restaurant. Feeling in my mouth is not all back, [dental tourism] I can drink and taste. Girl at register seats me, gives me menu. I think soup, want tortilla soup.Waiter nd girl come.Point to soup,she says “no no your teeth” [remembers me from last time]. I order rice and chicken soup. Waiter brings chips and green salsa, funny, I can not eat that. I have the tea, yum. Waiter brings soup. Very good, fresh parsly?, chicken rice onion, for a plain soup lot to flavor. I put tortilla's in think they will get mushy, they do.Waiter brought soft tortilla's, thoughtful. Waiter and receptionist friendly and accommodating. Morning to office for breakfast ticket for breakfast. I gave waiter the ticket,ask for pancakes. He said ticket was for eggs and coffee? Office again, spoke with person there she said this breakfast that comes with room, I say breakfast buffet. She ask where I book,said I one person and night, not 2 people. did not speak much English. So make sure reservation includes breakfast buffet. I have booked again, bought breakfast for extra for next trip, The reason I will chose this Hotel again Is= the staff is accommodating, it is very clean and the food is very good.
Overall Rating
"Bad customer service"
07/31/15 CROD38 Aurora, Colorado
Hotel denied a booking through booking.com. When I arrived the staff asked if I had a reservation, when I responded he stated they might be booked and then stated they were booked. He then blamed the site for not being up to date with their availability. I walked out and returned to use their internet for another booking. The manager stepped in the rear. As I was looking for other accommodations. A customer walked in. He asked if they had availability, they stated do you have a reservation when he stated no. They offered him a room at double the rate I booked. Horrible scam!
Overall Rating
"Average"
07/08/15 firsttimemom2007 Ciudad Juarez, Mexico
This is definitely not a destination hotel, is useful for when you need to sleep a couple of hours. This hotel is in my home city and we went there because our house was being under some major maintenance, I pick it up for my son to use the pool, which is clean, nice for kids, no complaint there. The staff wasn’t very helpful, the check in was supposed to be at 11:00 am, however at 12:30 no room was available, and I had to return one hour later. On regards to the room, the AC was very noisy, and the bed and pillows were on the hard side. All this being said, the price was very cheap, so you get what you pay.
Overall Rating
"Nice Quiet Clean Hotel, good value."
05/06/15 Paula G
I stayed Villa Del Sol 5 days. Caution here, they mostly do not speak English. Many know some and some know more but do not come here if you do not want to deal with this. All the people here are nice, not rude, at least to me. I am not rude to them. I am in their country unprepared and it was my choice. I am here for Dental care and this is a nice quiet place to rest and recover. It is very close to the dentist and I do not have to cross the bridge daily. This is a nice Hotel the food is good, there is a free breakfast [you need a ticket and must get it at office daily for the free breakfast buffet]. The buffet has one area that looks and smells like Mexican dinner food. Most of the natives choose this side with fruit from other side. I can not bring myself to wake my taste-buds up that early. I have fruit, hot cakes[this is spanish for pancakes] juice and coffee. I go to the lobby to wait for my ride to the clinic.The coffee there is just as good and they have plush leather couches. I sit there while I wait for Edgar [the clinic driver], it is very comfortable. I mostly look at my phone as there is wifi that leaves the battery as an issue but there are outlets. They also have magazines and on Sunday they left a paper out. I like it there, you can see the ins and outs and it is well light with natural light, comfortable, and has good view of all the comings and goings. The first night at the hotel I had chicken stuffed with ham and Swiss, breaded and baked, mixed vegies and rice, and a tasty tea that tastes like it has lemon honey in it. It was all very good. The price was scary cause a peso looks like it is much more than a dollar, I could not fathom the difference. She showed me on the ticket there was peso and US price. It can to 9.47American $s including the drink which is bargain for that meal. The tea is very good tastes like it was mixed with fruit juice. The lemonade tastes real! I ate dinner every night but Sunday,[they close restaurant at noon of Sunday]. All dinners I had here were very good, sadly I had to eat at Carl Jr's on Sunday[cost as much as the hotel food without the good fresh taste]. This hotel is clean the pool sparkles in the sun shine but it was not warm enough to swim or even lay out while I was here. I did sit and watch the birds play and try to bathe in the shallow area hoping I did not see them. As all hotels it is in constant maintenance right now they are painting, doing touch anywhere needed. One day they washed down all the sidewalks and stairs with clorox water. One odd thing is they do not have wash 'rags' here, there is no small towelette to get wet and scrub yourself. Another thing that could be problem for someone its the remote that goes with the tv was not in the room and you must deposit 10$ for it at the office. When I got it back to the room the tv still did not work. The people in the next room had maintenance come and program the remote, I believe. As all channels are Spanish I saw no reason to mess with it, returned it and got deposit back. I have my computer and that is good for me their wifi works for English well. I am calling this a business trip but it is Dental trip, not pleasure not really business. This hotel was purfect for clinic recovering.
Overall Rating
"Buena estancia"
07/09/15 BriandeVercieu
Un hotel muy tranquilo, con interiores cómodos, sin llegar a lo lujoso. Cumple con lo que se requiere de una,buena estancia sin ser demasiado exigente. La comida es buena, cuentan con desayuno delicioso. Para la tarde que esta el calor insoportable en la ciudad, hay una alberca de buen tamaño para refrescarse.
Overall Rating
"muy buena opción en Juárez"
02/23/15 Demián V Mexico
La área que esta re modelada esta muy bonita, las habitaciones son muy cómodas, un detalle malo es que como las habitaciones están a pie del estacionamiento el ruido se termina muy tarde por la noche, el costo de habitación incluye el desayuno completo, que por cierto es un muy buen desayuno tipo buffet, relación costo/beneficio: buena
Overall Rating
"Menos de lo que esperabamos"
06/18/13 deeNMR
Nos dieron mal servicio y tambien a la familia que se quedo a un lado de nosotros. Aparte, tubimos que solicitar que nos arreglaran el aire frio porque no enfriaba y se nos decompuso la taza, y tubimos que hablar para que lo arreglaran tambien.
Overall Rating
"No me sentí comodo con el trato del personal"
03/23/08 EmilioNewOrleans New Orleans
22 de Febrero del 2008 Hotel Villa del sol Cd Juarez Mexico No me senti comodo con el trato que recibido. El personal de recepcion me otorgo una habitacion doble. De una manera no muy amable, dos diasdespues me informo que la requeririan, por lo que me trasladarian a otra, me lo dijeron tres veces el ultimo dia que estuve alli, esta situacion se presento aun cuando habia un boucher abierto para pagar el costo con tarjeta de credito. pensaba quedarme una semana, pero debido a la manera como me trataron, me retire al tercer dia y me hospede en otro hotel. El personal de vigilancia te solicita informacion sin identificarse y de forma un tanto prepotente, sin tomarte como un cliente, mas bien como si fueses un infractor. Notas: las llamadas locales las cobran. Servicio de restaurante exelente. Camareras muy buena actitud y servicio.
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