""Great stay and location""
We loved this hotel and we enjoyed our stay tremendously! It was our first time in Playa and it will not be our last. The hotel entrance and overall design is impressive and welcoming at the same time. The staff was friendly and had smiles at all times, and the roof top pool and hot tub were a good escape from the tourist littered strip below. The breakfast […] was to die for: the juices were freshly squeezed and very fresh, and the coffee was like I'd never had before. All in all we would recommend this hotel to friends, and we will return. Read moreGenuine Expedia guest review
The service was awesome, the room was spacious bright and very clean. We decided to stay 2 days at the pool instead of going o the beach and it was a perfect choice the pool area is great the ocean view from there is fantastic. The food, the staff, location everything excellent. I will highly recommend this hotel.Genuine Expedia guest review
The hotel was extremely new and modern. The decor is great as well. Great location, as it was a 2 minute walk from the beach (Which could be seen from the rooftop). The service was excellent. Rooms were super clean. Stayed in the 2 Bedroom Suite. Was spacious, modern, and clean. Could have used a bit more furniture and decor on the walls. Maybe a mini […] bar in the living/dining area would have been great. Either way, overall awesomeness. Free breakfast in the restaurant every morning was delicious and helped with the tequila hangovers ;) Read moreGenuine Hotels.com guest review
"Great Cosmopolitan Hotel with High Quality Flavor"
The Palm at Playa is a nice, clean hotel with good quality service and amenities. It is close to the beach but yet isolated enough to have privacy. The rooftop pool and lounge area is very nice, and the garden area is great for lounging. Best of all is the Calle Ocho on-site restaurant which has first class meals and service.Genuine Expedia guest review
Safe and Quiet! We didn't hear any street noise. Only a few blocks from the beach.Genuine Expedia guest review
Consider it for your next trip to playa del Carmen. New, nice, clean, kind service.Genuine Hotels.com guest review
"Brand new place, will be back"
Hotel is centrally located close to restaurants and boutiques. Rooftop bar is amazing; food at the restaurant is equally good. Deluxe rooms are spacious and well equipped. Will be back again.Genuine Hotels.com guest review
"Great After New Year's Stay at a New Hotel"
I had a wonderful experience at this hotel, which is centrally located to the main 5th street venues. Check-in was smooth, the clerk was very friendly, knowledgeable about the local area and attractions, and professional. I had a second floor balcony room, overlooking the hotel's outdoor interior courtyard. The room is two large split halves with a […] huge, European tiled glass shower in the middle. Very slick and sexy, highly recommended for singles or couples. The bed was very comfortable and there is a flat-screen LCD TV in both halves of the room. The hotel features a restaurant on the first floor, a pool, Jacuzzi, and gym on the roof level. Additionally, there is a pool side bar and the wait staff were just as friendly and service-oriented as the reception staff. Needless to say, I will be back at The Palm at Playa in the near future. One side note, I happed to stay during the BCM festival and music could be heard throughout the hotel from the nearby discos. This minimally affected my ability to sleep in the room, but the concrete construction is a very good sound barrier. Thanks Palm at Playa for the wonderful vacation stay. Read moreGenuine Expedia guest review
"Great hotel in great location"
When we visited the hotel in December, 2012 it had just opened. There were a few minor things that were still being worked on and worked out. The location to the town and the beach were great. Very close to the action and yet quite at night. The rooms were spacious (we had a two bedroom suite), the bed was very comfortable, and the restaurant had really […] good food (we celebrated my wife's birthday there). We really enjoyed our stay and the friendly management and staff. Read moreGenuine Expedia guest review
"Great hotel for those who like nightlife"
New hotel so in excellent condition. Loved the rooftop pool and bar, which was a perfect spot to get away from the crowds on the beach and cool down from the day's heat. Staff is lovely, very friendly, helpful and accommodating. Rooms are spacious and nice, but I do feel the loft space could be better configured for better use of space. The sitting […] room area has a bar space with sink, but lots of unusable cabinets and space. It would be nice to add a small sitting table and / or refrigerator for keeping drinks cool in this space. We didn't use this space at all, so it felt like a waste. Also the curtains inside the room that divide the different spaces could be a little heavier to provide better privacy. The biggest drawback to this hotel was the rooms that face the street side. If you are staying on this side of the hotel, you have to deal with bars that play very loud music until the wee hours of the morning. If you're bothered by noise, I suggest you get a room that faces into the garden area. Otherwise, bring your ear plugs! Overall, lovely boutique hotel in a good location to the great restaurants, bars and beach clubs of Playa del Carmen. Read moreGenuine Expedia guest review
"Ultimate hotel stay within reach of everything"
This was by far one of the best hotels I have stayed. The hotel has just opened. Room decor is European, which is gorgeous. The staff is very friendly and helpful and they speak English. The chef in the hotel restaurant should be world famous. Every dish ended with a clean plate. The roof top pool/bar area takes you too a very relaxing state with the […] staff meeting all your needs. I can't express enough thanks for making our trip fabulous! Read moreGenuine Hotels.com guest review
"Great place for romantic getaway."
Great place to stay. Friendly staff and had a wonderful stay.Genuine Expedia guest review
It's a brand new hotel, still doing some construction (details), too much dust in room because of this. Features like coffe maker, mini bar or mini fridge would be great. Te hotel is very nice, will come back on my next visit to Playa del Carmen.Genuine Hotels.com guest review
PerfectGenuine Hotels.com guest review
"Great downtown Hotel"
We had the pleasure of staying here for 17 days! This is a new hotel so everything was in good condition. The maintenance people were always working on something so I'm sure it will be well kept up. The rooms were awesome. The open shower in the middle of the room was very different so you need to be very familiar with your room mate? The glass door […] on the toilet was a bit strange. The breakfast buffet was a great way to start the day and had lots of choices. Angel on the front desk and Jesus as our bus boy were awesome. All the staff were very helpful with any questions. Make sure you see Moises at the upstairs pool bar. The rooftop pool was beautiful. We rented a car and the free underground parking was great since there are so few places to leave a vehicle in the downtown area. We were 5 minutes to the beach and 2 minutes to 5th Ave. We had a room at the back facing the courtyard as there are some loud clubs across the street. With the doors closed we didn't hear anything. I would highly recommend this hotel and would stay here again with no hesitation! Read moreGenuine Expedia guest review
This hotel was fantastic overall, the rooms are incredible but are missing a few things. There were a few days where we didn't get face towels or the bath mat... but a quick phone call to the front desk and someone came right up with towels. Also the Key Card system was a bit finicky... once the reader on the door ran out of battery and once the card […] got deactivated somehow. Again nothing major but a slight annoyance to have to go back down to get this fixed. Also the rooms are so huge and have this large sitting area with a bar, but no mini fridge so if you wanted to bring back some food or anything you had no where to store it. Also there is no mirror in this living/lounge area for you to use while someone else is using the shower since the shower and bedroom are all in one, it is not a separate bathroom area. Read moreGenuine Expedia guest review
Everthing was great, the pool on the roof was incredible, if there was somthing one that they have to improve is the wifi connection in the rooms..Genuine Hotels.com guest review
"Close to shopping and clubs"
Staff and conveniences were great. Someone to handle your bags. Complemtary breakfast, good food and service. Block and a half from the beech. We did not go there but looked great. Close to the ferry to Cozumel. Only one complaint about the room, the bathroom fan was very noisy but no big deal.Genuine Hotels.com guest review
"Great stay in Playa, would recommend"
We really enjoyed our stay which was made so much better as most of the staff were so lovely, from the guy who collected our bags, most of the reception staff, pool staff and the lovely breakfast team. We asked for and received a quiet room (room 307) which made all the difference. We did not have a balcony or a view and the room did smell a little […] musty (possibly because of the great and large double shower room) but it was comfortable, clean and had a great bed. Breakfasts were nice, great coffee, juices and eggs cooked to order as well as a small buffet which changed a little each day. The roof pool area is stunning, the beds are top notch, the jacuzzi a really nice place to sit and chat. We braved the pool once but it is too cold for my liking which was a shame. We had a hire car and the car park was a real bonus and there were always spaces with easy access from the lifts to the bedrooms. Wi fi was free and worked in our bedroom as well as in the public area which was a plus. We would stay again if in the area but only if we could get a quiet room, I feel sorry for the hotel as the noise is not of their making. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything!"
Great big beds. Breakfast okay. Great modern look of whole hotel. Wifi wasn't great had to go the lifts to get a connection which was annoying. But everything else was great!Genuine Expedia guest review
Amazing staff, room service, food, pool, bar, room, shower there is not one negative thing to say.Genuine Expedia guest review
"Beautiful rooms, short walk to beach, noisy street"
We vacation in Mexico every year over New Year's but we usually stay at all-inclusives. This year we decided to give the hotel thing a try because we heard the restaurant food in Playa del Carmen was excellent (and it definitely is). Price-wise, our trip this year ended up being about the same as a 5 star all-inclusve once we paid for flight, hotel […] and all of our food/drink. Read moreGenuine Expedia guest review
Was Ok, We had very big room. Only complant was the room had no fridge ??.Genuine Hotels.com guest review
"Great hotel in an ideal location"
The hotel is ideally situated a block from the beach. The rooftop pool, jacuzzi and bar are a great retreat and pleasant alternative to the beach. The staff are friendly and helpful with a good standard of professionalism.Genuine Expedia guest review
"Great hotel, friendly staff and close to the beach"
We had a great time at The Palm at Palya. From our fist welcome drink, we knew we had booked the right place. The rooms were very spacious and clean. The amenties were amazing, we would definitley recommend this place and also stay here again.Genuine Expedia guest review
"Nice place in the heart of Pdc"
Great reception at arriving, have to listen bit more when customers speak ( I asked a calm room with less noise as possible , had a room on the front side ) even if hotel wasn't packed . Bar situated in front very loud . Once transferred on second garden side all was perfect. Smiley staff, I recommend the place and would go back.Genuine Expedia guest review
A super hotel and a super location. We were only staying a night after visiting Cozumel and before going back to Cancun for our flight the following day. The hotel was a short walk from the Ferry, ADO Bus Depot, Hire Car rentals, beach and the restaurant/bar strip. Super friendly staff - e.g. a welcome drink & great concierge - and very nicely done […] decor. Breakfast was great too! Would definitely stay again. Read moreGenuine Hotels.com guest review
Hotel is awesome. Just don't pay for breakfast it's very poor.Genuine Hotels.com guest review
"Fantastic Hotel, would definitely return."
From check in, the service at this hotel was great, the rooms are nice and in a convinient location.Genuine Expedia guest review
"FABULOUS! Highly recommended!!"
Absolutely loved our stay at the Palm. We took the offer of the upgrade to the suite, which is essentially a massive apartment-style room with double showers, bed area, and lounge area with a balcony overlooking the street. The staff could not do enough for us, giving recommendations, advice on activities and being genuinely friendly and interested […] in making our stay enjoyable (Sinahi is awesome!). The rooftop pool looks exactly like the haven it is in the pictures, with attentive and fun waiters. You have a fantastic view of the sea from the roof. The hotel is less than a year old and has been kept up to a high standard with spotlessly clean rooms. The only downside is that the rooms face the street, and are surrounded by hostels and bars with loud music into the night. They have clearly thought about this with soundproof windows, but this isn't always enough- the solution for this is to join the parties yourself! Best for young couples or groups of friends. Location is great- just off the main tourist street and 3 minutes walk to the beach. Breakfast is in the restaurant downstairs which is okay - nothing special, and you order off the menu rather than self-service. Meals we had there were good. Read moreGenuine Hotels.com guest review
"Central Location with amazing rooftop pool"
This hotel exceeds expectations. The service from the staff and the Director are outstanding. The rooftop pool is exquisite. The gym is above average for a hotel but not exceptional. The only potential drawback is the noise from the street: I'm a heavy sleeper so it didn't bother me. But if you are a light sleeper you might ask to stay as far away from […] Calle Ocho as possible. Aside from that, the hotel is outstanding for the price. I originally booked four nights, then decided to book another two, then another one night. Went to Cancun and didn't like it so I just booked another three nights at the Palm. Read moreGenuine Hotels.com guest review
I love the showers ! The best stay. Great beds, clean room and spacious.Genuine Hotels.com guest review
"Nice design Hotel"
Pick this modern hotel for your stay in playa del Carmen. The pool area on the roof top is beautiful, almost as good the beach. Clean and spacious room, and a good breakfast.Genuine Hotels.com guest review
"High quality in everything!"
Big rooms, modern. Beautiful roof top pool. Amazing food in their restaurant. Awesome massage! Extremely close to 5th ave. Ask for a quiet room in the back side!!Genuine Hotels.com guest review
"Amazing hotel with amazing roof terrace. Love it!"
Much better than expected. The roof terrace is amazing: The pool is very peaceful and relaxing and the music played is ideal. The rooms are big and the bed was very comfortable. The food is so good. Me and partner have eaten almost everyday there. Totally recommended. If I go back to Playa I will go back to the same hotel. The best thing for me was […] that there were no screaming parents and children in the hotel! Read moreGenuine Expedia guest review
Great room, except the staff forgot to inform us that they keep the hot water tanks in each room turned off and need to be turned back on before use of water in the room so had no hot water for a bit.Genuine Hotels.com guest review
My husband and I were very happy with this new hotel. Nice staff, clean and comfortable rooms, and perfect location. We were close to beach, restaurants, bars, shopping and bus. The breakfast menu had a nice variety and the food was tasty. We would definitely return.Genuine Hotels.com guest review
El hotel se encuentra en magnifico estado, las habitaciones son muy amplias y todo el personal es extraordinariamente amable. Los precios del bar de la alberca y restaurant son muy buenos.Genuine Hotels.com guest review
"Boa pedia em Playa!"
O Hotel é super novo, a localização é excelente! A piscina do hotel é linda e sempre tem eventos, como festas com DJs. O café da manhã é muito bom! O quarto era limpo todos os dias.Genuine Hotels.com guest review
"Lækkert hotel i et inferno af et turisthelvede"
Hvis man planlægger Playa del Carmen er dette hotel absolut godt, da man ikke har lyst til at gå ud i området medmindre det er for at komme til stranden. Der er høj musik fra gaden, specielt op mod weekenden. Hotelværelserne er store og lækre, det samme er poolen på taget.Genuine Hotels.com guest review
"servicio de primera"
Me encanto la estadia la verdad el servicio, las instalaciones, limpio, la zona humeda, el personal... todo excelente.Genuine Hotels.com guest review
"Muy bonito el hotel y los cuartos, muy céntrico"
Excelente ubicación, aunque un poco ruidoso en el edificio de enfrente por las noches.Genuine Expedia guest review
"מיקום מעולה וצוות מקסים"
המלון במיקום מעולה, יש בגג בריכה ממש מגניבה. רק דבר אחד לקחנו, חדר סטנדרטי והוא היה ממש פיצפון ושרציתי לשדרג במקום זה היה בפער משמעותי מהעלות המקורית של הזמנת החדר המשודרג דרך הוטלס. על כן אם בא לכם להתפנק ממליץ להזמין את החדר המשודרג שהוא משמעותית יותר נחמד ולא בפער כזה גדול מהחדר הרגיל ( אצלי זה היה פער של 20 דולר ללילה )Genuine Hotels.com guest review
"very good! a"
the hotel has a high level compared to other hotels of the area. i recomend .you this hotel very muchGenuine Hotels.com guest review
"Localização perfeita e com ótimo serviço!"
Tive uma maravilhosa estadia no The Palm at playa! Um hotel extremamente limpo, com um staff simpático, atencioso e educado. E é preciso destacar a maravilhosa localização! Junto a 5ª avenida no local mais agradável, permitindo através de convênio ficar nas camas do mosquito beach club proporcionando momentos perfeitos de relaxamento na praia. Recomendo […] demais o The Palm, assim como recomendo Playa del carmen. Read moreGenuine Hotels.com guest review
"Pide habitación q no de a la calle."
Excelente ubicación. Instalaciones comodas y modernas. Hay q pedir habitación q no dé a la calle porq hay un bar enfrente y la música está muy alta hasta las 5 AM.Genuine Expedia guest review
Excelente hotel, demasiado ruido de local de enfrente.Genuine Hotels.com guest review
"Hotel bien ubicado, limpio y bonito"
Lo unico malo es el desayuno. Poca variedad y mal sazon. Todo lo demas es esxcelenteGenuine Expedia guest review
"Hotel très agréable dans la "chaleur" de la ville"
Hotel très agréable, récent, chambres spacieuses et litterie excellente. Le personnel est très aimable, la propreté irréprochable et le petit déjeuner agréable (même si le café est assez moyen). Wifi fonctionnant très bien. Emplacement en plein centre ville. A noter tout de même : aménagement des chambres assez bizarre : deux douches mais pas de baignoire, […] très peu de mobilier fonctionnel, pas de bureau, aucune chaise, une sorte de cuisine àl'aéméricaine mais sans réfrigirateur ni plaques de cuisson. Décoration de la chambre discutable. Les deux grands téléviseurs sont très moches. L'environnement en ville reste excessivement bruyant, même avec une chambre sur l'arrière de l'hotel. Dans le voisinage c'est la musique tous les jours jusuq'aà 4 ou 5heures du matin. Un peu dommage Read moreGenuine Hotels.com guest review
"Un buen lugar cerca a todo"
Es un excelente lugar para pasar los días en Playa, yo me quedé 4 noches con mis papás en un apto del primer piso. El desayuno es excelente lo único es que empieza a las 7 y a esa misma hora sale el primer ferry a cozumel, entonces ese día nos perdimos el desayuno. Las habitaciones son espaciosas sin embargo no se si fue por ser en el primer piso pero […] el area social olía un poco a humedad. Vale la pena disfrutar del roof, es muy bonito. Para resumir recomendadisimo. Read moreGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )