"A diamond in the sand..."
There is not enough room to tell what a great experience we had. The staff was AMAZING. Our room was so clean and beautiful. The food was wonderful. We tell anyone who will listen how much we enjoyed our trip to the Palm at Playa. We can't wait to go back.Genuine Expedia guest review
"Boutique Hotel with very good location for price"
I went to this hotel on Business and the hotel was good for anyone traveling on business through the area. I was well received when I got first to the hotel, the staff was very welcoming, there was parking [a plus] for the car that I had rented, and after check-in, I had a brief overview of what the hotel had to offer by the receptionist. The rooms […] are nice and clean, beds have plenty of space and the showers are massive walk-ins with rainfall style shower heads. The hotel is at an about 7 minute walk to the docks for the Ferry's to Cozumel and of course the location on Quinta Avenida is key, due to all the shopping/restaurants/bars/clubs etc. The hotel has two restaurants, one on street level called Calle Ocho [Eighth Street] which has some good dining IMO, but I recommend the roof restaurant which opened just recently and ask for Martin, who was very welcoming and knowledgeable of the dishes prepared. Onto the bad: Internet speed was clocked at 2Mbps, to which it is slow when you have everyone (guests) in the hotel trying to connect further slowing the connection BUT they are working on installing a faster connection of 10 Mbps to satisfy mine and past complaints about the internet. I also had an issue with the TV/cable, as the picture kept scrolling upwards on the TV screen, but not a complaint as I don't watch that much television [hopefully fixed for the next guest to which it might be important]. Read moreGenuine Hotels.com guest review
"The Palm couldn't have been better."
Beautiful hotel. Couldn't have been happier with our stay.Genuine Expedia guest review
Pros: We really like the convenience of our location. Hotel was clean, nice and overall great for a small boutique hotel. Pool and facilities were top notch. Cons: Only complain was the noise from the bars across the street on 10th Calle. They played their music at club volume till 5am every day of the week. Not a problem if your room isnt on 10th or […] near it. Hotel said they've complained but there isnt much they can do about it. We'd def stay here again considering its Mexico this hotel is great. Read moreGenuine Hotels.com guest review
"Excellent for a weekend "beach vacation""
Upon check in, the hotel gave me cold towel & fresh juice to freshen up:-) They also upgraded my room:-) The room was spotless, two free bottles of water daily & the free breakfast was always hot & delicious with good variety of options. The hotel staff were super friendly & the beach towel service was excellent (clean, big enough towel). Location is […] awesome, very close to beach, shops, rsstaurants & clubs on Calle 12. The only two negative things were: Noise level (music) from near by shops was high starting from Sunset to 5am! House keeping forgets to replace water bottles & leaves only 2 new towels after cleaning the room, and that was not enough for me. I had to call every evening to ask get extra towels. However, they always responded promptly. Read moreGenuine Expedia guest review
"Great place near beach and 5th Avenue"
Gorgeous roof top pool(s) with wonderful views and plenty of seating. Hotel felt new, very clean and the staff was helpful. As Americans we were in the minority, more were Europeans and Mexican. The restaurant, which we only had breakfast in, was good also. You can see the beach from the front door and the rooftop, but the rooms face an internal, attractive […] courtyard (which is better than that bars and shops along the street). Oddly enough, the bathroom is wide open between the bedroom and living room. Totally glass shower (suitable for 6 - 8 people) with no door and the toilet door is entirely glass, so i hope you like who you're traveling with. Read moreGenuine Expedia guest review
"Good location but noisey"
Everything was great with the staff and room. One minor complaint, the disco right above our heads every night might have been a bit much. The staff didn't know when the club was going to end, nobody knew but the GREATEST DJ IN THE WORLD (GDJITW). GDJITW was trying desperately to get my fiance and I dancing in our bed, even though our drinking and partying […] were done. I know what you are saying, "If you wanted to sleep, why on Earth would you go to your hotel room?". Good question. Maybe it's my old schoolness that made me think I could actually use my room for sleeping when I'm ready. Good thing for GDJITW, he kept the dance floor of 12 bumping till all hours, spinning his rare collection of best of house remix volumes 1 through 30. GDJITW just wants you to dance, he never sleeps, he only puts on a new playlist and keeps on dancing. God bless you GDJITW, god bless you. Read moreGenuine Expedia guest review
"Excellent hotel one block away from the beach..."
In general most people will be happy to stay there. The front desk staff was always there for any kind or services that you may need. Is a quaint little town that feels very homey, where all shop owner very polite and willing to help.Genuine Expedia guest review
"Great moden hotel"
Overall, this hotel was a great experience. Room was modern and very clean. room was cleaned daily and also had a nightly turndown. The free breakfast was nice with a few great selections from the restaurant menu. The pool was amazing located on the rooftop with a view of the sea and a great party scene at night. Located in the middle of everything. […] One suggestion is to request a room in the back. The front of the hotel can be very loud with the bar across the street but our back rooms were so quiet. Read moreGenuine Hotels.com guest review
"Perfect hotel for couples getaway."
It's a new hotel in heart of Playa del Carmen. Close to 5th ave and ADO bus terminal. You can easily get back to Cancun, Tulum, and the many ruins from here. Staff was so delightful and incredibly helpful. Highly recommended. Our deal came with complimentary breakfast. Which isn't your typical continental style breakfast. You get to dine in their restaurant […] and choose one dish which comes with fresh juice and coffee. We took advantage of it everyday. I loved the staff their. They made our trip so relaxing. It's very clean and you definitely get your privacy. I loved the large showers and comfortable beds. Kids aren't allowed, so this is a couple's paradise. Highly recommended. Read moreGenuine Expedia guest review
"overall good experience; in a busy neighborhood"
definetly a party hotel, if you're looking to relax and find peace and quiet, this is not the hotel. staff was very friendly and helpful, hotel is clean and style is very chic and modern.Genuine Hotels.com guest review
"Very nice hotel and very good price"
Front desk staff was really excellent. Restaurant staff was ok. The rooftop pool and bar was a great hangout spot. If you like staying in newer hotels, then this is your spot, the hotel was built very recently.Genuine Expedia guest review
"The Right Place"
If your going to Playa I would highly recommend this hotel . Great staff , wonderful rooms , great roof top pool and bar . Food was also excellent .............if you stay here , eat some of your meals here or you will miss out .Genuine Expedia guest review
"Just between the 5th and the beach"
The location of this hotel, while difficult to locate at first, was perfect for our quick visit to Playa Del Carmen. We were able to wander about the neighborhood and find numerous restaurants and cafes from which to choose, endless shopping options, and the beach. After spending the afternoon and evening out and about the accommodations were ideal […] and quite comfortable. The showers were amazing and incredibly spacious. The free breakfast was quite good, as were the fresh fruit juices. We would definitely stay here again. Read moreGenuine Hotels.com guest review
I stayed at the palm at the end of may, is a beautifull hotel, and the staff is very friendly. But while at was at the hotel, there was a strong rain, and the entire hotel had water everywhere and even thought the elevators did not work, the staff did not give us any discount or anything for all the inconveniences that we were experiencing. I think […] they are not good at handling emergencies. Read moreGenuine Expedia guest review
Excellent hotel, highly recommended...Genuine Hotels.com guest review
The best! My wife and I spent two days, but wish we had spent a whole week. The hotel and the rooftop was so good that we didn't even leave the hotel for two days. Hopefully we will return soon.Genuine Expedia guest review
Our stay at this hotel was great except they didn't check us in until 5 pm the day of our reservations. This really set our first day in Playa de Carmen off.Genuine Hotels.com guest review
It is a new hotel and it is extremely beautiful hotel! We had an amazing experience. The rooms were very clean, the food was delicious! It is very well located. Very very recommended.Genuine Expedia guest review
I stayed at the Palm at Playa for 5 days and it was a nice experience. The staff is friendly and very accommodating. On arrival we got a double room (twin beds), so I went downstairs to ask if they had any king beds available and we got moved to a bigger room which had two 42" flat screen tv's with satellite tv. The restaurant downstairs is very clean […] and the food is really good. The wait staff is well trained and make sure that everything is prepared to your liking. The only thing the rooms didn't have was a refrigerator but that didn't ruin my experience. I've stayed at big name hotels but boutique hotels like this I would stay at more often. Overall I would stay here again. Read moreGenuine Expedia guest review
""Great stay and location""
We loved this hotel and we enjoyed our stay tremendously! It was our first time in Playa and it will not be our last. The hotel entrance and overall design is impressive and welcoming at the same time. The staff was friendly and had smiles at all times, and the roof top pool and hot tub were a good escape from the tourist littered strip below. The breakfast […] was to die for: the juices were freshly squeezed and very fresh, and the coffee was like I'd never had before. All in all we would recommend this hotel to friends, and we will return. Read moreGenuine Expedia guest review
The service was awesome, the room was spacious bright and very clean. We decided to stay 2 days at the pool instead of going o the beach and it was a perfect choice the pool area is great the ocean view from there is fantastic. The food, the staff, location everything excellent. I will highly recommend this hotel.Genuine Expedia guest review
The hotel was extremely new and modern. The decor is great as well. Great location, as it was a 2 minute walk from the beach (Which could be seen from the rooftop). The service was excellent. Rooms were super clean. Stayed in the 2 Bedroom Suite. Was spacious, modern, and clean. Could have used a bit more furniture and decor on the walls. Maybe a mini […] bar in the living/dining area would have been great. Either way, overall awesomeness. Free breakfast in the restaurant every morning was delicious and helped with the tequila hangovers ;) Read moreGenuine Hotels.com guest review
"Great Cosmopolitan Hotel with High Quality Flavor"
The Palm at Playa is a nice, clean hotel with good quality service and amenities. It is close to the beach but yet isolated enough to have privacy. The rooftop pool and lounge area is very nice, and the garden area is great for lounging. Best of all is the Calle Ocho on-site restaurant which has first class meals and service.Genuine Expedia guest review
Safe and Quiet! We didn't hear any street noise. Only a few blocks from the beach.Genuine Expedia guest review
Consider it for your next trip to playa del Carmen. New, nice, clean, kind service.Genuine Hotels.com guest review
"Brand new place, will be back"
Hotel is centrally located close to restaurants and boutiques. Rooftop bar is amazing; food at the restaurant is equally good. Deluxe rooms are spacious and well equipped. Will be back again.Genuine Hotels.com guest review
"Great After New Year's Stay at a New Hotel"
I had a wonderful experience at this hotel, which is centrally located to the main 5th street venues. Check-in was smooth, the clerk was very friendly, knowledgeable about the local area and attractions, and professional. I had a second floor balcony room, overlooking the hotel's outdoor interior courtyard. The room is two large split halves with a […] huge, European tiled glass shower in the middle. Very slick and sexy, highly recommended for singles or couples. The bed was very comfortable and there is a flat-screen LCD TV in both halves of the room. The hotel features a restaurant on the first floor, a pool, Jacuzzi, and gym on the roof level. Additionally, there is a pool side bar and the wait staff were just as friendly and service-oriented as the reception staff. Needless to say, I will be back at The Palm at Playa in the near future. One side note, I happed to stay during the BCM festival and music could be heard throughout the hotel from the nearby discos. This minimally affected my ability to sleep in the room, but the concrete construction is a very good sound barrier. Thanks Palm at Playa for the wonderful vacation stay. Read moreGenuine Expedia guest review
"Great hotel in great location"
When we visited the hotel in December, 2012 it had just opened. There were a few minor things that were still being worked on and worked out. The location to the town and the beach were great. Very close to the action and yet quite at night. The rooms were spacious (we had a two bedroom suite), the bed was very comfortable, and the restaurant had really […] good food (we celebrated my wife's birthday there). We really enjoyed our stay and the friendly management and staff. Read moreGenuine Expedia guest review
"Great hotel for those who like nightlife"
New hotel so in excellent condition. Loved the rooftop pool and bar, which was a perfect spot to get away from the crowds on the beach and cool down from the day's heat. Staff is lovely, very friendly, helpful and accommodating. Rooms are spacious and nice, but I do feel the loft space could be better configured for better use of space. The sitting […] room area has a bar space with sink, but lots of unusable cabinets and space. It would be nice to add a small sitting table and / or refrigerator for keeping drinks cool in this space. We didn't use this space at all, so it felt like a waste. Also the curtains inside the room that divide the different spaces could be a little heavier to provide better privacy. The biggest drawback to this hotel was the rooms that face the street side. If you are staying on this side of the hotel, you have to deal with bars that play very loud music until the wee hours of the morning. If you're bothered by noise, I suggest you get a room that faces into the garden area. Otherwise, bring your ear plugs! Overall, lovely boutique hotel in a good location to the great restaurants, bars and beach clubs of Playa del Carmen. Read moreGenuine Expedia guest review
"Ultimate hotel stay within reach of everything"
This was by far one of the best hotels I have stayed. The hotel has just opened. Room decor is European, which is gorgeous. The staff is very friendly and helpful and they speak English. The chef in the hotel restaurant should be world famous. Every dish ended with a clean plate. The roof top pool/bar area takes you too a very relaxing state with the […] staff meeting all your needs. I can't express enough thanks for making our trip fabulous! Read moreGenuine Hotels.com guest review
"Great place for romantic getaway."
Great place to stay. Friendly staff and had a wonderful stay.Genuine Expedia guest review
It's a brand new hotel, still doing some construction (details), too much dust in room because of this. Features like coffe maker, mini bar or mini fridge would be great. Te hotel is very nice, will come back on my next visit to Playa del Carmen.Genuine Hotels.com guest review
"Great boutique hotel, loud music until 6am"
Everything besides the fact that the wifi had a very weak signal in the rooms which made it unusable, and the bar next door went until 6am everything else was great!Genuine Expedia guest review
"Playa Del Carmen Boutique"
The Palm is a very nice hotel. Great location, great rooms, helpful staff. The only significant concern is the excessively loud night club across the street from the hotel. I recommend getting a room on the inside of the hotel to avoid the noise (unless you are out until 3 AM and then it doesn't matter).Genuine Expedia guest review
okGenuine Hotels.com guest review
"Brilliant and Friendly"
Friendly welcome, Clean Room, Hotel Amenities where great (especially the pool) and Location to the beach, main street and shops are within walking distance which make this new hotel brilliant.Genuine Hotels.com guest review
"Amazing hotel, great location"
Located less than 5 minutes walk from the beach and right in the town centre, the hotel also offers a great rooftop terrace overlooking the city. Staff is friendly and very helpful. If you're not a party animal, try to get a room off the street as the places across the street are pretty noisy til quite late in the night (4.30am).Genuine Expedia guest review
"lovely hotel close to everything"
loved our experience at the Palm at Playa, the only issue we had was the bar across from our hotel would play music extremely loud until 5am every night and keep us awake, other then that we thoroughly enjoyed our stay. we spoke to several people staying there who had the same complaint about the noise. our room number was 118.Genuine Expedia guest review
PerfectGenuine Hotels.com guest review
"Great downtown Hotel"
We had the pleasure of staying here for 17 days! This is a new hotel so everything was in good condition. The maintenance people were always working on something so I'm sure it will be well kept up. The rooms were awesome. The open shower in the middle of the room was very different so you need to be very familiar with your room mate? The glass door […] on the toilet was a bit strange. The breakfast buffet was a great way to start the day and had lots of choices. Angel on the front desk and Jesus as our bus boy were awesome. All the staff were very helpful with any questions. Make sure you see Moises at the upstairs pool bar. The rooftop pool was beautiful. We rented a car and the free underground parking was great since there are so few places to leave a vehicle in the downtown area. We were 5 minutes to the beach and 2 minutes to 5th Ave. We had a room at the back facing the courtyard as there are some loud clubs across the street. With the doors closed we didn't hear anything. I would highly recommend this hotel and would stay here again with no hesitation! Read moreGenuine Expedia guest review
This hotel was fantastic overall, the rooms are incredible but are missing a few things. There were a few days where we didn't get face towels or the bath mat... but a quick phone call to the front desk and someone came right up with towels. Also the Key Card system was a bit finicky... once the reader on the door ran out of battery and once the card […] got deactivated somehow. Again nothing major but a slight annoyance to have to go back down to get this fixed. Also the rooms are so huge and have this large sitting area with a bar, but no mini fridge so if you wanted to bring back some food or anything you had no where to store it. Also there is no mirror in this living/lounge area for you to use while someone else is using the shower since the shower and bedroom are all in one, it is not a separate bathroom area. Read moreGenuine Expedia guest review
Everthing was great, the pool on the roof was incredible, if there was somthing one that they have to improve is the wifi connection in the rooms..Genuine Hotels.com guest review
"Close to shopping and clubs"
Staff and conveniences were great. Someone to handle your bags. Complemtary breakfast, good food and service. Block and a half from the beech. We did not go there but looked great. Close to the ferry to Cozumel. Only one complaint about the room, the bathroom fan was very noisy but no big deal.Genuine Hotels.com guest review
"Great stay in Playa, would recommend"
We really enjoyed our stay which was made so much better as most of the staff were so lovely, from the guy who collected our bags, most of the reception staff, pool staff and the lovely breakfast team. We asked for and received a quiet room (room 307) which made all the difference. We did not have a balcony or a view and the room did smell a little […] musty (possibly because of the great and large double shower room) but it was comfortable, clean and had a great bed. Breakfasts were nice, great coffee, juices and eggs cooked to order as well as a small buffet which changed a little each day. The roof pool area is stunning, the beds are top notch, the jacuzzi a really nice place to sit and chat. We braved the pool once but it is too cold for my liking which was a shame. We had a hire car and the car park was a real bonus and there were always spaces with easy access from the lifts to the bedrooms. Wi fi was free and worked in our bedroom as well as in the public area which was a plus. We would stay again if in the area but only if we could get a quiet room, I feel sorry for the hotel as the noise is not of their making. Read moreGenuine Hotels.com guest review
"Nice hotel close to everything!"
Great big beds. Breakfast okay. Great modern look of whole hotel. Wifi wasn't great had to go the lifts to get a connection which was annoying. But everything else was great!Genuine Expedia guest review
Amazing staff, room service, food, pool, bar, room, shower there is not one negative thing to say.Genuine Expedia guest review
"Beautiful rooms, short walk to beach, noisy street"
We vacation in Mexico every year over New Year's but we usually stay at all-inclusives. This year we decided to give the hotel thing a try because we heard the restaurant food in Playa del Carmen was excellent (and it definitely is). Price-wise, our trip this year ended up being about the same as a 5 star all-inclusve once we paid for flight, hotel […] and all of our food/drink. Read moreGenuine Expedia guest review
Was Ok, We had very big room. Only complant was the room had no fridge ??.Genuine Hotels.com guest review
"Great hotel in an ideal location"
The hotel is ideally situated a block from the beach. The rooftop pool, jacuzzi and bar are a great retreat and pleasant alternative to the beach. The staff are friendly and helpful with a good standard of professionalism.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )