All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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8th Street between 5th and 10th Avenue, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.5 / 5Excellent

Score breakdown (from 294 reviews)

  • Beach
    Beautiful beach
  • Pool
    Great pool
  • Bar
    Bar is awesome
  • Breakfast
    Tasty breakfast
  • Wellness
    Poor wellness & sports facilities
  • WiFi
    Bad internet service
4.0 / 5Excellent
"GREAT ."
I booked a standard room. Upon arrival they didn't have one available. They upgraded me to a suite.. Fantastic!!
Genuine Expedia guest review
Other trip Nov 18, 2014
Juan M
US
3.0 / 5Good
"Fantastic Hotel, but our stay was not pleasant"
Positive note: Service was usually great and the hotel is beautiful. Hotel food is also very good. Negative note: This hotel has the potential to be a great lifestyle hotel, however it needs to make a choice between spring-breaker guests and lifestyle guests who are looking for a 4-5 day relaxing getaway hotel. The reason i say this is that throughout our stay at the hotel, we made numerous noise complaints to the hotel concierge as we could hear a lot of noise from street-bars as well as from the hotel rooftop which was blasting music from mid-afternoon to midnight. We were unable to sleep at any time (night and day).
Genuine Hotels.com guest review
4 night romance trip Nov 5, 2014
Andrea
US
5.0 / 5Outstanding
Lovely stay. Very modern. Roof top pool lovely and 1 min walk from beach, shops, restaurants, bars. Make sure u ask for a room at the back of the hotel where it is quiet. Would definitely recommend
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Best roof top in town!"
Comfort, luxury, great breakfast, all in one. Top of the line spot in playa.
Genuine Expedia guest review
Other trip Oct 18, 2014
john paul
US
5.0 / 5Outstanding
"Cleanliness of room/hotel"
We are very enjoyed the hotel!! Great hotel! Great location! Very clean!! Good breakfast
Genuine Hotels.com guest review
2 night romance trip Oct 12, 2014
Avi
US
4.0 / 5Excellent
Great hotel--a bit to be desired on the service side of things but otherwise beautiful and convenient.
Genuine Expedia guest review
Other trip Sep 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place!"
Everything is excellent, but we did not understand why the pool closes at 8pm
Genuine Hotels.com guest review
4 night trip Sep 7, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient location"
Overall nice location in close proximity to many shops and restaurants. The staff greets you with freshly squeezed fruit juice upon arrival. There are no refrigerators in the rooms. The suites have a fridge but the food spoils easily due to lack of power when you are not in the room (the power is activated by the room key only). For the single king rooms, the shower is in the room and provides minimal privacy (covers from the shoulders down and there is no lock on the door). The location was difficult to find since there is a fence limiting access to the garage. Also note there is a bar and a hostel directly across from the hotel that play very loud music until 3 am making it difficult to sleep. Room was cleaned daily by courteous staff that would wait until we were out of the room. Overall, the staff was very pleasant and welcoming and truly greeted my family and I with a smile every single day we were there.
Genuine Expedia guest review
Other trip Aug 6, 2014
Seyna
US
5.0 / 5Outstanding
"Nice hotel!!! Will be staying here again!!!"
Nice hotel close to the beach, restaurants and shops. The rooms are so clean. The beds are very comfortable. We had no problem with noise(music) the rooftop pool is amazing. I would definitely stay here again. The staff is amazing and very helpful.
Genuine Expedia guest review
Other trip Aug 4, 2014
A Traveler
US
2.0 / 5Fair
"Staff at the front desk was very unhelpful"
The front desk was not helpful or friendly and did not honor requests given. The staff on the bar at the roof top was exceptional. Totally different experience. I left my stay two days early as a result. They were in willing to reimburse my extra nights.
Genuine Expedia guest review
Other trip Aug 4, 2014
A Traveler
US
5.0 / 5Outstanding
"5 days in Playa del Carmen"
This hotel is beautiful, perfect location, one block from the highlight "5th Ave". The music is LOUD but we came to Playa to "Turn-up". Lots of space, free breakfast, lots of food on the buffet. Very nice helpful staff. Will stay again!!
Genuine Expedia guest review
Other trip Jul 24, 2014
Tasha
US
5.0 / 5Outstanding
"Great modern hotel"
It is a great hotel for young adults. They have the best looking rooftop that has a DJ almost every day playing dance music. Rooftop turns into a club at night time. Rooms are clean. If you want a quite room make sure to ask for because some of them are facing 5th street that could be very loud at times. Overall my wife and I had a great time there!
Genuine Expedia guest review
Other trip Jul 24, 2014
Auris
US
5.0 / 5Outstanding
"Great Place!"
AWESOME hotel, stayed there first room was noisy but we were upgraded.
Genuine Hotels.com guest review
3 night trip Jul 10, 2014
Nima
US
5.0 / 5Outstanding
"Best location"
The Palm was in the perfect location with easy access to all of 5th Avenue and the beach. Being that we were visiting from Belize and therefore drove to Playa, we loved that The Palm had secured underground parking. We got the Loft on the "quiet" side and the room was perfect. Very comfortable and clean. The entire grounds is well kept and the staff was helpful and friendly. We'd degpfinitely recommend giving The Palm a try.
Genuine Expedia guest review
Other trip Jul 2, 2014
candace
US
5.0 / 5Outstanding
"Great stay"
Really nice and modern place, great breakfast , and rooms are cozy. Recomended
Genuine Expedia guest review
Other trip Jun 25, 2014
joe
US
3.0 / 5Good
"Nice hotel in the tourist party area of Playa"
The hotel is OK overall. It is not on the beach, which we knew in advance, and the closest public beach is two blocks away, and is not really a nice beach. It is a noisy hotel, since there is a bar just in front with loud music at nights and also the hotel have music on weekends on the roof pool area, so if you like party is OK, if you want to sleep quietly at night this is not your spot. The hotel services (beverages, food, etc.) are pricey as all the area surprisingly is. The pool at the roof is the most important attractive of the hotel, it is OK, but we were in low occupancy season, and were almost alone on the pool, I think it may be too small if a larger crowd is on the site. The room have an interesting and original lay out, which is fine for couples, but inconvenient if you are a family with kids, because the twin showers are inside a transparent booth. The beds are great, the cleanliness and quality of the sheets is excellent, the pillows are too soft. For some reason the A/C had a leak of condensed water, which seems to be a common problem, not big deal, but you have a towel in the floor and the dripping at all times. No chairs in our room which was standard type. So, we asked for room service food and had it over the bed. We asked for chairs and they gave us a couple from the bar. Personnel is friendly. Breakfast is just OK, but the best in the area. Next time we will look for options in the beach and/or far from the 5th avenue. Cost/ benefit is questioned for me.
Genuine Expedia guest review
Other trip Jun 16, 2014
Nicolas
US
4.0 / 5Excellent
Great hotel with great service. Only one small gripe...pool closes at 8 and we were hoping to take a late night swim...too bad because the pool looked amazing. Also the water heat didn't work in the room, but they were very responsive.
Genuine Hotels.com guest review
1 night business trip Jun 10, 2014
A Traveler
US
3.0 / 5Good
"A few forgivable mistakes."
Our door key kept malfunctioning in the midst of a rain storm. The night manager had difficulty correcting the issue and we were locked out of our room. It was resolved after about an hour with many apologies. The room smelled a little musty (it had been raining) and the wifi did not work in our room. Again, all forgivable. If wifi is important, I'd ask to be put as close to the lobby as possible.
Genuine Hotels.com guest review
2 night trip Jun 1, 2014
Tommy
US
5.0 / 5Outstanding
The view from the rooftop pool is simply amazing! Pure Caribbean Sea! Very chill atmosphere, with beds and hammocks around the pool. Excellent experience!
Genuine Expedia guest review
Other trip May 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Amazing rooftop pool!"
Great hotel ideally located close to the beach and the best restaurants and bars. Friendly staff and great amenities. Amazing rooftop pool with great service and cocktails. Great beds and linnens.
Genuine Expedia guest review
Other trip May 27, 2014
mmtz
US
5.0 / 5Outstanding
"Great time!"
The Palms at Playa is a beautiful hotel. The staff is very friendly and extremely helpful. Every morning the breakfast there was amazing. The rooms are spacious and very nice. Everyday it was cleaned and the we had no issues.
Genuine Expedia guest review
Other trip May 15, 2014
Joseph
US
5.0 / 5Outstanding
"Great long weekend"
The Palm at Playa is a must stay destination in Playa del Carmen. It is located close enough to beach, restaurants, shopping, and nightlife. Absolutely breath taking roof top pool view. Staff is super friendly and helpful. English speaking is not a problem. This was our 3rd time staying there. Delicious breakfast included is served onsite at Calle Ocho. Food is amazing.
Genuine Hotels.com guest review
6 night romance trip Apr 30, 2014
Betty B
US
5.0 / 5Outstanding
"Nice luxury off 5th Ave"
The rooms were nicely appointed and the bed was very comfortable. Huge dual showers that make you think of how many people need to shower at once??!! The location is on the touristy end of 5th Ave. and short walk to beach. Breakfast was a good buffet with healthy to hearty choices. I do think the big couch in the living room area has seen it share of dirty feet and does need a good cleaning.
Genuine Hotels.com guest review
1 night romance trip Apr 26, 2014
Mark
US
5.0 / 5Outstanding
"Excellent locale in Playa del Carmen"
Had a terrific stay at The Palm at Playa. It's centrally located near all of the action and a very short walk to the beach. The hotel has a beautiful rooftop pool, jacuzzi and bar as well. The room we had was in the back and it was very spacious with a nice balcony facing an interior courtyard. Great stay for a romantic getaway.
Genuine Hotels.com guest review
4 night romance trip Apr 15, 2014
Andrew
US
5.0 / 5Outstanding
"We loved this place!!!"
I am really picky with where I stay. The Palm at Playa was clean, modern, classy and just PERFECT!!! No problems at all with noise as other reviews mentioned... But we were placed in back.
Genuine Expedia guest review
Other trip Apr 15, 2014
A Traveler
US
4.0 / 5Excellent
"Very Nice Hotel but noisy"
The Hotel is well located, the rooms are very nice and confortable but the only downside it the noise. It was very noisy at nigth becuase of a Bar with very lound music.
Genuine Hotels.com guest review
2 night romance trip Apr 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Hotel"
Great value and nice room if you must stay in Playa del Carmen.
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel , great location !"
Out experince at the palm was very pleasurable , the room was great we loved the shower and the roof top pool was gorgeous ! Great location and very friendly helpful staff .
Genuine Expedia guest review
Other trip Mar 28, 2014
amanda
US
5.0 / 5Outstanding
"simply exellent"
Had an amazing experience starting with great staff, beautiful huge rooms, wonderful rooftop pool and amazing location. If I ever come back to playa I will not even consider another hotel.
Genuine Hotels.com guest review
6 night romance trip Mar 20, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel amd helpful staff"
Over all hotel was located in a great area and convenient to get to every location on 5th. The only negative thing i have to say about the stay was the loud music across the street. Other than that I had no complaints.
Genuine Expedia guest review
Other trip Mar 25, 2014
carlos
US
3.0 / 5Good
"Style over substance and NOISY at night"
My room was beautiful but the fixtures were cheap and the pillow uncomfortable. The worst thing was the noise at night ! The pool area was fun but two of the days were too windy to put up umbrellas so I was not able to stay as long as I would have liked.
Genuine Expedia guest review
Other trip Mar 18, 2014
Mary
US
3.0 / 5Good
"All style but way too much noise"
Stayed here in loft style room. While the room is large and beautiful and comfortable there are three night clubs across the street that stay open till 4am I called the front desk to see if they could change my room to one not facing the street but they only said they have been experiencing lots of complaints due to the loud music. I mean I love music and usually won't even go to bed before 1 am but while on vacation you do want to sleep. If you overlook this I guess it's a very nice hotel with one of the best rooftop views in playa del Carmen over the beach it's too bad you really can't sleep here I had to eventually carry my mattress from the bed room area to the "living room/sitting area" on the floor and turn on an air condition setter on my computer to try to dilute the painful sound of the bass pounding in my head all night. Nice hotel but will not be returning.
Genuine Expedia guest review
Other trip Mar 16, 2014
carla
US
5.0 / 5Outstanding
"Great hotel"
Great experience!! Near everything, beautiful hotel, if i go back yo playa i will go to these hotel. Love it!!!
Genuine Expedia guest review
Other trip Mar 16, 2014
caro
US
5.0 / 5Outstanding
"Great location and friendly staff."
Our room was very clean and quiet. We were in the back of the hotel so we did not experience any street noise. The lobby staff was friendly and helpful and always greeted us with a smile when we passed by the desk. Breakfast was excellent and again the staff was very friendly and a pleasure to see each morning. The rooftop pool was a real plus. If I had to come up with a complaint it would be the pool seating was insufficient for all of the guests but it would be impossible to do so given the space constraint of the roof. I would return to the Palm.
Genuine Expedia guest review
Other trip Mar 16, 2014
CB
US
5.0 / 5Outstanding
"A jewel in the middle of Playa"
Everything about this hotel was first class. The hotel was full when we arrived and so they upgraded us to a suite. Beautifully designed and decorated with plenty of natural foliage throughout the hotel. A full buffet breakfast was included. The pool and sun area on the roof were fantastic, complete with bar and snack bar service. The hotel staff couldn't have been more pleasant and attentive. The only negative was the loud music playing until 4 am at a disco from across the street. Not the hotel's fault but it made it difficult to get to sleep. I would definitely stay here again.
Genuine Expedia guest review
Other trip Mar 16, 2014
A Traveler
US
4.0 / 5Excellent
"Great hotel to enjoy a great town atmosphere"
This hotel is the perfect place to enjoy Playa del. Carmen. The roof top pool and bar is a five. Get an inside room away from the party noise if the street.
Genuine Expedia guest review
Other trip Mar 15, 2014
Carlos
US
4.0 / 5Excellent
"Great hotel to enjoy a great town atmosphere"
This hotel is the perfect place to enjoy Playa del. Carmen. The roof top pool and bar is a five. Get an inside room away from the party noise if the street.
Genuine Expedia guest review
Other trip Mar 15, 2014
Carlos
US
5.0 / 5Outstanding
"Short, but sweet!"
We had a very short stay in Playa del Carmen and only stayed two nights at the Palm. Yet, it was more than we expected. All to often, the room photos and facility photos tend to be more flattering than the reality. Palm at Playa was a spacious and beautiful surprise. We had some confusion about a couple of features in the room, and the staff responded almost immediately. The breakfast included provided a variety of foods on the buffet and the dinning room as clean and open to the street. We did venture to the rooftop bar on our second evening.. delightful. We didn't have time for the pool or spa, but would if we return in the future.
Genuine Expedia guest review
Other trip Feb 18, 2014
Rick
US
4.0 / 5Excellent
"Good stay"
Overall excellent . If you get a street view room please bring earplugs as the bar across the street will play annoying music until 05:00 in the morning and extremely loud , I'm guessing their employees are deaf.
Genuine Expedia guest review
Other trip Feb 15, 2014
alexander
US
5.0 / 5Outstanding
"Great pool and close proximity to 5th avenue"
Rooms and hotel were clean and the staff was very friendly and helpful. The pool and bar on the roof were beautifully designed with a 360 degree view of the town and the ocean. The included breakfast was excellent with many buffet choices. Would definitely go back to stay here!
Genuine Hotels.com guest review
4 night romance trip Feb 3, 2014
Tony
US
4.0 / 5Excellent
"A boutique hotel with lots of promise"
This was our third visit and stay at this hotel. While this visit was okay, our prior visits were more enjoyable; probably because the facility had just opened. Like everything, management of the smallest details are what separates one facility from another. The breakfast buffet is very fair. The service a is good. Rene at the restaurant bar is great with the guests. Do NOT order the nachos by the pool. They use CANNED ballpark-like cheese. The Lime soup is GREAT. The salads are very good too. We went down to Mosquito Beach and had their breakfast buffet. Much NICER! and the view at MB cannot be beat. Overall we enjoyed Palms at Playa because of the location AND the ROOF TOP POOL. Probably their greatest asset. Do not stay in room 305. The gym is directly one floor up and depending when guest are working out, it can get very loud. Also, if you stay on Calle 8 side of the property, bring a noise machine and ear plugs. There is karaoke club across the street that closes at 4AM!
Genuine Expedia guest review
Other trip Jan 5, 2014
Giboono
US
4.0 / 5Excellent
"Nice hotel, very new, close to everything"
The hotel is great, staff helped us out a lot, they even upgraded us to a suite at check in. The suite is actually too big, its a waste of space, huge kitchen and dining area, with no fridge, and nothing but a couple of wine glasses. might as pull that area out and put a jacussi or something useful in there. because the suite is so big, we found we only used the bedroom, a regular room probably would have felt bigger since we were only in the bedroom. breakfast menu needs to be completely redone = it makes no sense, omelettes for 75 pesos, and continental for 125 pesos. they should just make a menu that says you get 1 free thing from here, here, and here and then you can pick from it. theres no way they will get paying tourist to stop for breakfast there, when they should because it looks very nice and inviting when you walk buy. I didnt look at the lunch and dinner menu because of the breakfast menu. white couches = show the dirt
Genuine Expedia guest review
Other trip Dec 11, 2013
Bill
US
4.0 / 5Excellent
"Haven in a city of noise & loud all-night parties"
The hotel is lovely and situated very well. The staff are great. But if you stay there then get an inside (off street) room far from the raucous all-night booze-drenched parties in the streets.
Genuine Expedia guest review
Other trip Nov 12, 2013
A Traveler
US
3.0 / 5Good
"Nice boutique hotel but in noisy area of town"
We recently stayed 4 nights at this hotel. Its a young and new boutique hotel. Its not a quiet getaway, none of Playa is. Its loud and party central. Heavy traffic of people and beaches overcrowded, if you want calm go to Tulum. However the hotel was great and in a good location. The Good: Service was great and the facilities are very nice. Breakfast is very good and included, wifi is great and the rooms have giant tvs, tons of channels and great bathrooms. We ordered lunch and dinner for room service and it was very good and reasonable price. The service was very good and they provided us with great service. The best part of the hotel is the roof top. Amazing pool, great bar and a great view, Also on Fridays they have ladies night on the roof top, ladies drink top shelf for free. Also had great DJs at night. The Bad: There was construction at and around the hotel. On Saturday we got woken up at 9am, the hotel decided to do construction on the suite right next to us... We did call the front desk and they immediately stopped it (but i had to call). Also the hotel has fast paced house music from sunrise to nightfall, its everywhere. We complained and were told only the manager can change the music. After 10 people complained they changed it to a less strong house. Restaurant for dinner is not inviting, super bright lights, and u guessed it, loud techno music. DONT STAY facing the street, the music from bars is SUPER loud and does not stop till 5am
Genuine Expedia guest review
Other trip Sep 18, 2013
A Traveler
US
5.0 / 5Outstanding
"Nice hotel fairly new ,close to beach"
I loved this place would recommend it , excellent facilities , pool is awesome excellent view .
Genuine Expedia guest review
Other trip Sep 11, 2013
ricardo
US
5.0 / 5Outstanding
"A diamond in the sand..."
There is not enough room to tell what a great experience we had. The staff was AMAZING. Our room was so clean and beautiful. The food was wonderful. We tell anyone who will listen how much we enjoyed our trip to the Palm at Playa. We can't wait to go back.
Genuine Expedia guest review
Other trip Sep 11, 2013
Tammy Lynn
US
4.0 / 5Excellent
"Boutique Hotel with very good location for price"
I went to this hotel on Business and the hotel was good for anyone traveling on business through the area. I was well received when I got first to the hotel, the staff was very welcoming, there was parking [a plus] for the car that I had rented, and after check-in, I had a brief overview of what the hotel had to offer by the receptionist. The rooms are nice and clean, beds have plenty of space and the showers are massive walk-ins with rainfall style shower heads. The hotel is at an about 7 minute walk to the docks for the Ferry's to Cozumel and of course the location on Quinta Avenida is key, due to all the shopping/restaurants/bars/clubs etc. The hotel has two restaurants, one on street level called Calle Ocho [Eighth Street] which has some good dining IMO, but I recommend the roof restaurant which opened just recently and ask for Martin, who was very welcoming and knowledgeable of the dishes prepared. Onto the bad: Internet speed was clocked at 2Mbps, to which it is slow when you have everyone (guests) in the hotel trying to connect further slowing the connection BUT they are working on installing a faster connection of 10 Mbps to satisfy mine and past complaints about the internet. I also had an issue with the TV/cable, as the picture kept scrolling upwards on the TV screen, but not a complaint as I don't watch that much television [hopefully fixed for the next guest to which it might be important].
Genuine Hotels.com guest review
2 night business trip Sep 4, 2013
Nick
US
5.0 / 5Outstanding
"The Palm couldn't have been better."
Beautiful hotel. Couldn't have been happier with our stay.
Genuine Expedia guest review
Other trip Aug 28, 2013
A Traveler
US
4.0 / 5Excellent
"Great Honeymoon"
Pros: We really like the convenience of our location. Hotel was clean, nice and overall great for a small boutique hotel. Pool and facilities were top notch. Cons: Only complain was the noise from the bars across the street on 10th Calle. They played their music at club volume till 5am every day of the week. Not a problem if your room isnt on 10th or near it. Hotel said they've complained but there isnt much they can do about it. We'd def stay here again considering its Mexico this hotel is great.
Genuine Hotels.com guest review
9 night romance trip Aug 3, 2013
Chad
US
5.0 / 5Outstanding
"Excellent for a weekend "beach vacation""
Upon check in, the hotel gave me cold towel & fresh juice to freshen up:-) They also upgraded my room:-) The room was spotless, two free bottles of water daily & the free breakfast was always hot & delicious with good variety of options. The hotel staff were super friendly & the beach towel service was excellent (clean, big enough towel). Location is awesome, very close to beach, shops, rsstaurants & clubs on Calle 12. The only two negative things were: Noise level (music) from near by shops was high starting from Sunset to 5am! House keeping forgets to replace water bottles & leaves only 2 new towels after cleaning the room, and that was not enough for me. I had to call every evening to ask get extra towels. However, they always responded promptly.
Genuine Expedia guest review
Other trip Aug 17, 2013
Huda
US
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