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1 room, 2 adults
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Hotel Cielo, Riviera Maya

3 stars
4th Street, between 5th and 10th AvePlaya del CarmenQROO77710Mexico, ‏‎800-491-6126
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Excellent4.0 / 5
Location
Great location
Value for money
Best value for money
Cleanliness
Clean
Pool
Bad pool
79See all 79 Hotels.com reviews
From 729 reviewsTripAdvisor Traveller Rating

Hotel Cielo, Riviera Maya

Hotel Info: ‎866-539-8117‎

from $79
  • Family Room, Balcony
  • Standard Room
  • Standard Room, Ground Floor
  • Standard Room, 1 King Bed, Balcony

At a glance

Key facts

Hotel size

  • This hotel has 18 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
24-hour airport shuttle service is available. Contact the property in advance to get details.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Travelling with others

Children

  • One child (3 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Transfers

  • Airport shuttle (available 24 hours) *

Offsite

  • Area shuttle *

Other information

  • Smoke-free property
  • Resort fee included

Also known as

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge of MXN 850 per person (one way)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Restaurant
Things to do
  • Beach umbrellas
  • Beach towels
Services
  • 24-hour front desk
  • Tours/ticket assistance
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 2
  • Rooftop terrace

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Iron/ironing board (on request)
Sleep well
  • Turndown service
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer (on request)
Be entertained
  • TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Dining

Carboncitos - This family restaurant serves breakfast, lunch, and dinner. Open daily.

Recreation

On Site

  • Ecotours on site

Nearby

  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Skydiving nearby
  • Water skiing nearby
  • Windsurfing nearby

Hotel Cielo, Riviera Maya’s small print

Also known as

  • Cielo Hotel
  • Cielo Playa del Carmen
  • Hotel Cielo
  • Hotel Cielo Playa del Carmen
  • Hotel Cielo Riviera Maya/Playa Del Carmen, Mexico

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

This property does not have elevators.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Mandatory fees

The charges below are included in the total price displayed:

  • Resort fee

Optional extras

Airport shuttle service is offered for an extra charge of MXN 850 per person (one way)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Excellent 4.0 /5 from 79 reviews

Hotel Cielo, Riviera Maya
Good3.0 / 5
Quaint decent hotel
Adorable quaint hotel with a lot of charm in a great location. Water pressure in bathroom was a slight problem. Continental breakfast included only toast & coffee. Overall decent.
3 night trip with friends
Hotel Cielo, Riviera Maya
Excellent4.0 / 5
Beautiful hotel. Does not have an airport shuttle as hotel.Com states but made sure we had a taxi waiting to take us to the airport. Front desk staff was amazing.
1 night family trip
Hotel Cielo, Riviera Maya
Excellent4.0 / 5
Hidden gem
The hotel is beautiful with tiles and balconies. Location is right in the thick of things. Don't miss the roof top. Chairs and a table would be a nice addition.
3 night romance trip
Hotel Cielo, Riviera Maya
Good3.0 / 5
Continental breakfast was included in the deal but their continental breakfast was Toast, coffee, or age juice! That's it!! I got so mad, I traveled over 27 years almost 100 countries but never heard about continental breakfast just like that
1 night trip with friends
Hotel Cielo, Riviera Maya
Outstanding5.0 / 5
The best of everything in Playa del Carmen
Best of everything at this Playa Del Carmen Hotel and we know after staying in several others and the importance of what you want to be around at night when in Playa del Carmen or Tulum, as we went to both on this particular trip. Best in quality for price. Best in service is definitely shown when they will discount you for being a return customer and in the restaurant servers memories. Best in comfort for being authentic Mexican and just cozy...You are 1 block up from beach and right off of 5th street where all of the shops are located. It is busy outside but quiet in room, which you will appreciate at night especially if you have experienced other hotels situated closer to late night clubs that keep you up until 5 AM! I young and not even I could do this when we stayed at a place right off beach! It was not worth no sleep! Back to Hotel Cielo when in Playa del Carmen we will go!
2 night romance trip

See all reviews

Hotel Cielo, Riviera Maya

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