All hotels in Santiago, Chile
1 room, 2 adults
You can collect Welcome Rewards® nights hereHuerfanos 547 of. 1510-C, Santiago, Region Metropolitana, 8320150, Chile, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 45 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.2
  • Comfort
    3.9
  • Condition
    3.7
  • Neighborhood
    4.3
2.0 / 5Fair
"Better off staying somewhere else."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
As many other reviews say, check-in is a little bit of a challenge. You get to the front desk of the building, but this is an apartment building, not really a hotel. So then you wait for a hotel staff member to come down, you go up to their office, then have to go to your room. Not a big deal, but just slow. Don't expect much information or service from the building's front desk. The room I had needed a lot of work and a major cleaning. The rug on the floor was nasty. Big shag rug that is designed to catch lots of dirt and it was doing a good job. No telling how long it had been since it was last cleaned. There was a small, single extra bed under the staircase leading up to the upper floor with the main bedroom. The white cover on the bed showcased all of the dirt falling off the open stairs - those needed to be cleaned, too. Lots of chipped and peeling paint in the ceiling of the bathroom. Only one bulb and it was rather dim in there. Also, don't stay in this "hotel" if you don't like the heat. There's no air conditioning. Having a kitchen was a nice idea, but it was minimally stocked so cooking was going to be rather difficult without investing money in certain necesities (pots, pans, etc). Just cheaper to eat out. However, the location is great. Lots of really cool neighborhoods nearby and the best stuff Santiago has to offer is within walking distance.
Genuine Hotels.com guest review
1 night trip Mar 12, 2015
A Traveler
US
3.0 / 5Good
"Good value"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good place at a great price
Genuine Hotels.com guest review
2 night business trip Feb 16, 2015
Brandon
US
3.0 / 5Good
"For the Budget Traveler that wants a good place h"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
No complaints. Housekeeping only comes in and changes the sheets every 3 days and they don't clean but overall, it is a good value and I will be back again.
Genuine Hotels.com guest review
7 night business trip Feb 9, 2015
Brandon
US
3.0 / 5Good
"Great location; Check-in a Hassle"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
I've stayed in all kinds of properties all over the world, and I have to say that the check-in here was more than a bit convoluted. Since it's a residential apartment building, your first stop with the attendant at the front desk, who makes you wait awkwardly with your bags until a mysterious agent comes to fetch you and take you upstairs to an office in an entirely different tower. I then had to find my room in a third tower. There is little continuity in the process, and you have a sense of disorientation. I will say that everyone involved was pretty polite, at least. The room was great - nice little kitchen, big couch and a comfortable king bed. All good space. The bathroom was fine - great water pressure, especially - but I had a few qualms: the shower head didn't fit into its holder, so it had to be balanced there precariously. The white towels had been washed, but they had lost their brightness, so you had the feeling of using a dirty towel even when you weren't. I'm used to a little inconvenience. It's the price you pay to stay cheap in good neighborhoods, and this was definitely a solid hotel in a really great location in centro with a lot of walkable options. But without language skills and a sense of adventure - or if you're in a hurry - I wouldn't take this one on.
Genuine Hotels.com guest review
1 night business trip Jan 21, 2015
Jonathan
US
3.0 / 5Good
"Centrally located"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
We found the following things wrong with the hotel: No Air Conditioning. Just one fan. No Central Heating. Just one electric heater. Tub does not have a non slipping mat. Maids do not provide service on Sundays.
Genuine Expedia guest review
Other trip Nov 2, 2014
Alonso
US
4.0 / 5Excellent
"Good service, great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Everything was good, some of the furniture could use upgrading, but the apartment overall was incredibly spacious and the views from the balcony superb. Highly recommended.
Genuine Hotels.com guest review
4 night business trip Oct 6, 2014
james
US
4.0 / 5Excellent
"Apart-Hotel in the Heart of Lastarria"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Bang for your buck in the heart of Lastarria, bustling neighborhood in Santiago. The studio was immaculate and fully equipped with state of the art appliances. This is a residential building complex with apart-hotel agencies, you'll have to speak with your agent once you check-in at concierge.
Genuine Hotels.com guest review
1 night trip Apr 12, 2014
Luis
US
1.0 / 5Poor
"terrible..."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Customer service so poor that the phone number on their website doesn't't even work. Do not stay here. You have been warned.
Genuine Hotels.com guest review
4 night business trip Mar 18, 2014
Yoshi
US
1.0 / 5Poor
"DO NOT STAY HERE"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I saw it in one other review, but thought it was a mistake. We booked and paid for 2 rooms at Lastarria Suites. We were going to be 1 day behind schedule, so we called the hotel. We tried several times, but all of the phone numbers were bad. We finally got the email address and sent them an email telling them of the situation. They gave us a good phone number and we called again to tell them we would be late. They said "no problem, we will wait for your late arrival." When we got in at 1AM from a long flight and cab ride, they told us they gave our rooms away and they could not help us. There was no room for discussion. DO NOT STAY HERE!
Genuine Hotels.com guest review
3 night business trip Mar 18, 2014
Dan
US
5.0 / 5Outstanding
"Enjoyed our stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel is very close to Santa Lucia and Plaza de Armas, and is part of a condominium complex with other renters/owners. The apartment itself was very comfortable and roomy, the kitchen was great. Hotel check was a little confusing, but basically you give your name at the main desk at the entry and they call up to the hotel staff, who come down to get you. Sounds like a hassle, but it really wasn't, and they were very helpful. This is not your typical dedicated hotel, but if you want a comfortable place to stay right in the heart of Santiago it is great. The only down side is the center courtyard gets a bit noisy on saturday night, but we just turned on a fan and were fine.
Genuine Hotels.com guest review
5 night family trip Feb 7, 2014
Dwayne
US
5.0 / 5Outstanding
"Upscale one bedroom apt with good wifi"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Really nice apartment in a good location. Wifi was fast and reliable, kitchen had everything we needed, and the apartment was even cleaned daily like a hotel. Prior to this we stayed at Mela Blu Apts which is the same one bedroom apt type of deal but the wifi never worked and management wasn't great. This place is a lot better. Highly recommended.
Genuine Expedia guest review
Other trip Mar 31, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Good accommodation but..."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Central location, easy access and good security. Towels not provided in bathroom and on follow up the situation was not rectified. Had to purchase towel !! While I would recommend hotel for fellow travellers due to location, it would be wise to check facilities and ensure shortcomings are pointed out to staff.
Genuine Expedia guest review
Other trip Apr 14, 2014
Mature couple
AU
4.0 / 5Excellent
"Value for money apartment."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Central to most locations. Redirected from front desk to the office in another tower, but all very functional in the end.
Genuine Expedia guest review
Other trip Jan 15, 2014
Paul
AU
2.0 / 5Fair
"not suitable for business travellors"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
if you are staying for business - then avoid this hotel.Facilities are ok for leisure stays, but if you need reliable internet, room service or other services - stay away
Genuine Hotels.com guest review
4 night business trip Oct 23, 2013
Gee
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Muito confortável"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Muito bom o apart, no entanto demorou muito tempo para liberar o quarto e vi que isto aconteceu com outras pessoas lá também.
Genuine Hotels.com guest review
1 night romance trip Mar 23, 2015
Alan
BR
4.0 / 5Excellent
"BUEN LUGAR"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
BUEN LUGAR, CENTRICO.
Genuine Hotels.com guest review
3 night romance trip Mar 18, 2015
Cesar
CL
5.0 / 5Outstanding
"Mejor imposible"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Barbaro , el servicio muy bueno y las instalaciones impecables y comodas
Genuine Hotels.com guest review
3 night family trip Mar 19, 2015
Hector Jose
AR
2.0 / 5Fair
"Mal servicio"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
En la mañana no funciona el cable No hubo servicio de aseo en la habitacion
Genuine Hotels.com guest review
2 night business trip Mar 18, 2015
HERNAN EDUARDO
CL
4.0 / 5Excellent
"comentario"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
ES comodo y tiene buena ubicacion
Genuine Hotels.com guest review
5 night business trip Mar 15, 2015
A Traveler
CL
4.0 / 5Excellent
"Mooie locatie"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
De badkamer was wat slecht schoongemaakt, maar voor de rest een prima appartement. Mooie locatie in de stad. Perfecte prijs.
Genuine Hotels.com guest review
2 night romance trip Dec 20, 2014
Jeroen
NL
4.0 / 5Excellent
"Boa estdia"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel muito bem localizado e o quarto muito confortável.
Genuine Hotels.com guest review
6 night romance trip Nov 19, 2014
Guilherme
BR
4.0 / 5Excellent
"Perto de Tudo"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
É um flat com instalações boas, atendimento profissional, muito bem localizado em Santiago, sendo possível conhecer vários locais a pé. Rede bancária, Centro Gastronômico, Agencia de Turismo, Lojas de Cambio, Supermercado, Estação de Metrô e Lojas comerciais nas proximidades (menos de 3 quadras), alem de vários pontos turísticos ao alcance dos pés.
Genuine Hotels.com guest review
6 night romance trip Sep 17, 2014
ROBERTO
BR
5.0 / 5Outstanding
"Impecable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy agradable
Genuine Hotels.com guest review
1 night trip Sep 10, 2014
A Traveler
CL
4.0 / 5Excellent
"Ótima Localização"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
O apto está muito bem localizado, você pode sair pela Rua Merced que tem um supermercado do lado, está bem próximo a estação de metrô. A limpeza do quartos era diária, com trocas de toalhas todos os dias. Fiquei hospedada na torre B no 13 andar que tem uma vista maravilhosa para cordilheira. Prefira andares superiores, pois terão uma vista linda, caso contrário só verão os prédios em volta.
Genuine Hotels.com guest review
6 night trip Aug 30, 2014
A Traveler
BR
4.0 / 5Excellent
"Primera vez"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Primera vez que iba ,, me parece bien cuando andas sin auto
Genuine Hotels.com guest review
1 night trip Aug 7, 2014
Roberto
CL
5.0 / 5Outstanding
"아늑한 분위기,"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
객실 바닥 청소가 조금 깔끔하진 않지만, 출장으로 몇 일머물기에 딱 좋습니다.삭막하지 않고 편안하고 아늑한 집분위기여서 너무 좋네요. 더구나 욕조도 있고 ㅎㅎ 지금 겨울인데 땃뜻한 물도 잘 나오고요. 난방도히터기 빵빵하게 잘 돌아갑니다. ^^
Genuine Hotels.com guest review
2 night business trip Jul 11, 2014
박은정
KR
4.0 / 5Excellent
"Apart com ótima localização."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
O apart possui ótima localização. Ambiente respeitável e saudável. Excelente Custo-Benefício.
Genuine Hotels.com guest review
4 night trip Mar 26, 2014
Mario Jaccoud
BR
4.0 / 5Excellent
"Muito central"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Boa relação custo benefício. O condomínio é compartilhado entre vários apart hotéis, mas o Lastarria tem atendimento 24 h.
Genuine Hotels.com guest review
2 night trip Mar 3, 2014
A Traveler
BR
5.0 / 5Outstanding
"excelente ubicación"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
muy buena
Genuine Hotels.com guest review
2 night trip Mar 2, 2014
liliana
AR
3.0 / 5Good
"Falta Informação"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
A estadia foi boa, porém no site do hotel não informa que não há portaria e nem que se trata de um prédio de apartamentos e flats normal. Quando chegamos, não havia estacionamento e houve pouca informação sobre como é o serviço de flats e serviços oferecidos, causando um pouco de insegurança. Tivemos problemas com a internet e tv que tivemos que ir até o local de atendimento em outro bloco para resolver parcialmente, pois o telefone da portaria 24hs indicado não atende nunca. De modo geral para um flat é bom e bem localizado, apenas falta comunicação e informação.
Genuine Hotels.com guest review
2 night trip Mar 3, 2014
A Traveler
BR
4.0 / 5Excellent
"Residence molto bene organizzato, nel pieno centro"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Ottima ubicazione, accoglienza ed arredo gradevole e pulito ed anche la sicurezza bene organizzata, ci ha fatto godere un ottimo soggiorno Soltanto la dotazione di biancheria del bagno,cambiata quotidianamente, era troppo ingrigita dall' uso .
Genuine Expedia guest review
Other trip Feb 19, 2014
francesco
IT
5.0 / 5Outstanding
"tenia muy buena onda!! :-)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
진짜 100% 다 너무 좋았음. 친절하고. 수영장 물이 좀 차가웠던거 빼곤 다 만족~ 듀플렉스(복층)에서 묵었는데 생각보다 너무 좋았음
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2014
A Traveler
KR
1.0 / 5Poor
"A éviter absolument"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    -
1h30 avant d'avoir les cles de la chambre, pas d'eau chaude, wifi indisponible, parking complet, personnel désagréable... A éviter absolument
Genuine Expedia guest review
Other trip Jan 11, 2014
A Traveler
FR
5.0 / 5Outstanding
"편리한 위치"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
시내 한 가운데 있어 접근성이 좋았음.
Genuine Hotels.com guest review
1 night business trip Oct 11, 2013
A Traveler
KR
5.0 / 5Outstanding
"otimo custo benefício"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Um ótimo lugar para se hospedar. Quartos completos, com tudooo que vc precisar, como secador, microondas, ferro de passar.. muito bem localizado. Da pra fazer mta coisa a pe. O único problema foi o wifi, que nao funcionou nenhum dia, apesar de eu sempre solicitar o reparo
Genuine Hotels.com guest review
5 night business trip Oct 4, 2013
André
BR
3.0 / 5Good
"Puede mejorar bastante"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
El servicio es lento y las personas a cargo no son capaces de resolver problemas. La cama es demasiado blanda y las sábanas tenían pelos y estaban arrugadas. Muy buena ubicación y lindos departamentos
Genuine Hotels.com guest review
2 night trip Sep 20, 2013
Mary
CL
5.0 / 5Outstanding
"Voltarei e recomendo"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Fiquei bastante satisfeito com a estadia. O prédio é muito bem conservado, as suítes confortáveis e completas. Internet WIFI veloz. Localizado num ótimo bairro, bem próximo a 2 estações de metro e de pontos turísticos como o cerro santa lúcia. Nos arredores o comercio é bem sortido, dento bancos, padarias, supermercados e farmácias. Ficamos na torre D onde os aparts são duplex e possuem até banheira. Cozinha completa com todos os acessórios e vista para a montanha com neve e para o Cerro Santa Lúcia. A equipe da recepção é bastante atenciosa e explica tudo sobre os arredores. Recomendo e nas próximas viagens à Santiago procurarei novamente.
Genuine Hotels.com guest review
3 night trip May 16, 2013
A Traveler
BR
3.0 / 5Good
"No era nuevo"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Se anunciaba como apart hotel nuevo, pero jamás fue nuevo... ropa de cama muy usada, horno de cocina, fácil de distinguir que tenía más de 1 año de uso, en fin, no se debió ofrecer como "nuevo".
Genuine Hotels.com guest review
1 night trip Mar 23, 2013
alvaro
CL
1.0 / 5Poor
"Very disappointed"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
HORRIBLE, we booedk 2rooms/2n 3pp. Upon arrival 12:15AM They made us wait for almost 1hr, to tell on the phone to the security, they didn't have our booking. We threatened to call the police, someone came down after 15min. He took us to a double bed. impossible for 3, after while He took us to another room, bigger, FINALLY! SURPRISE, the room was used, open bottle of wine in the refrigerator, open hand soap and deodorant on the sink, used towel on the shower!!! UNBELIVABLE!!! They assumed no responsibility! And passed that on to EXPEDIA!!!! I DON'T WISH this EXPERIENCE to anyone!!!
Genuine Hotels.com guest review
2 night trip Mar 19, 2013
Luiz P
CL
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Genuine Hotels.com guest review
5 night romance trip Mar 12, 2015
Luciano
BR
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
1 night trip with friends Jul 30, 2014
Juan Manuel
MX
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
4 night trip May 28, 2014
A Traveler
BR
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
4 night business trip Mar 27, 2014
A Traveler
BR
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Feb 3, 2014
A Traveler
BR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Genuine Expedia guest review
Other trip Jan 16, 2014
A Traveler
BR

TripAdvisor reviews for Lastarria Suites

Overall rating:Based on 56 traveler reviews

Most recent traveler reviews:

Overall Rating
"Only OK"
03/29/15 SB3 San Francisco, California
These are apartments in a large, 4 tower, apartment complex. It seems that there are several companies that own apartments that are rented out to travelers. There also appeared to be long term residents who live there as well. When I arrived, around 11:30 am, I went through the Huerfanos entrace where the front desk person called up. A few minutes later someone came to get me. I went to the office (5th floor, tower B) with him to sign in and then directly to my apartment. I thought the apartment had air conditioning, which it did not. I'll own up to perhaps I didn't read the description well enough or confused it with another property I had been considering. It was unusualy hot, >90 degrees F during my stay, and I was fortunate that they could at least bring me a fan. The apartment would have been unbearable without it. I don't know how someone could stay here in the middle of the summer without air conditioning. For those considering a winter stay, there is no heater either. The kitchen had the bare essentials, a few plates, glasses, silverware, a pot with a lid, but no bowls. I didn't bother asking as I didn't really need one. Unfortunately someone had put some of the utensils back in the drawer dirty. Needless to say I washed everything before I used it. There was a bedroom with a sliding door to separate it from the living space. There was a TV in the bedroom with cable service. The bed was pretty comfortable with several pillows for sleeping. Given it was so warm, I didn't use the blanket, There was free wifi, but it wasn't working correctly in my room. I had to get someone to come by twice. It never managed to work so they had to hook me into the room next door and above me. Once connected, the speed was fine for what I needed. The bathroom smelled a bit moldy, so I just kept the door shut when I didn't use it. The shower curtain liner was old and showed signs of needing a good cleaning or replacing. There is a roof-top lounge area with great views. There is a roof-top indoor lap pool as well . There is a nice sized grocery store just outside the back entrance on Merced. Plenty of restaurants and cafes all around. It is a great location in Lastarria. Walkable to the metro, Bellas Artes, Plaza des Armas and a number of other locations. It is spitting distance to Cerro Santa Lucia. The office staff was helpful. I was able to store my luggage after I checked out. Tip: If you like Indian food, there is a place right across the street from the Merced entrance, New Horizon, that was good. I noticed it my first day as there was a long line for lunch. I tried it for dinner, arriving 5 minutes after they opened. 5 minutes after that all the tables were full. It is a small restaurant, about 20 seats. The menu is not extensive but there was a little bit to satisfy the vegetarian and non-veg alike.The food and mango lassi were quite tasty.
Overall Rating
"Payment troubles"
03/23/15 Marcelo B
I was charged twice. I paid during my visit and they discount again on my credit card. Unfortunately, I am trying to contact them for almost a month but they don't answer my calls and emails. Take care! Does anybody have an alternative phone number to contact them? Tks
Overall Rating
"Sort of OK"
07/07/14 Jim D Durban, South Africa
Central to Centro, at the right end of Huerfanos, but definitely bordering on the old part of the city. The apartments are dotted around in a huge twenty story, three tower edifice, so there is absolutely no community area. When the airport transfer drops you here, you're on your own. The apartment was OK, comfortable bed, clean, neat, with a decent bathroom, but short on the catering equipment and utensils one would expect. The location is not-quite dodgy; on the plus side it's very close to metro and Bus routes, there's a good supermarket almost in the building on the ground floor and a pharmacy. There's also a laundromat on the 21st floor. There are smarter places on the new side of town, but plenty of older cheaper ones on the old side too, if you're OK with that. This was somewhere in the anonymous middle. The central market is an easy walk, as is Cerro Sta. Lucia and the big central park below it. All in all, if you're going to be busy all day in and around Santiago, it's not a bad place to stay, and very good value
Overall Rating
"Good price quality ratio"
05/28/14 schristina Wiener Neustadt
All in all the Apartment was spacious and so so. It was not so clean but ok and it seemed that it would need some decoration (painting because the white wall was grey, the chair squeaked all the time etc). We rented the apartment in May and it was during the day really hot in there. Would not like to imagine how it is in summertime. Although the apartment was on the 17th floor you can hear the noise of the street very loud. The apartment is situated near plaza de armas. Around 10 minutes walk. There is also a big supermarket around the corner. The underground station is around 5-10 minutes walk. Easy to find. The kitchenet is ok equipped. The water boiler is calcified, so we did our coffee and tea in a pot. The office of the staff was in a tower within the complex on the 13th floor. They closed the door of their office - it was hard to find because you are not able to recognise the office as it seemed to be a regular apartment. The apartment was cheap, so it was finally a good deal.
Overall Rating
"Excellent location, nice studio, the way to do it in Santiago"
05/26/14 JeMa2014 Rio de Janeiro, RJ
Booked our stay at the Lastarria Suites with our air miles and chose a studio apartment rather than a hotel based on advise received by our Brazilian teacher that had travelled to Santiago recently. Contrary to the review that says that it was difficult for them to find, we had no problem at all. We didn't take a taxi though, we took the bus from the airport to the Pajaritos metro stop for 1450 chilean pesos per person then bought our BIP card (about 1300 pesos for the card plus whatever you want to put on it - we paid a total of 5000 pesos and because we walked a lot, it lasted us the week for 2 people) to take the metro up to Santa Lucia and walked the couple of blocks to the Suites. I wouldn't describe the front as looking like a garage, but more like the lobby of a large business. There is someone in the office to great you and answer you questions 24/7. We found the studio very comfortable, cleaned and tidied daily and an ideal place to have a more relaxing holiday. The Suites are so well located that we ended up using the metro very little.The office staff were also able to help us sort out a couple of trips, one into the Andes and one to Valparaiso and Vina del Mar. Santiago was a wonderful city, peaceful and well organised in comparison to our Brazilian experience, and the people are very kind and helpful.
Overall Rating
"In a Terrific Neighborhood"
05/15/14 solarvalley Riga
Our taxi driver had a heck of a time finding this place, so if you book it be sure to have explicit directions. The entrance is inside what looks like a garage, so don’t be surprised about that, either. Upon arriving late at night, we felt a little let down because the apartment building was a bit depressing and not as lively or welcoming as a hotel. But Viviana, our host, graciously met us shortly after our arrival and plied us with maps, good advice and extra pillows, which we had neglected to ask for in our early correspondence. She even booked us a guide/driver (the same person) for an all-day tour of Valparaíso on our second day in Chile. Our apartment was spacious, clean and reasonably pleasant; the bed was comfortable enough. One night, we were kept awake by loud talking and partying, which we initially thought was coming from the street. When we groggily awoke the next morning and the sounds could still be heard, we realized it was coming from down the hall. The best reason to book this place is the neighborhood -- central, lively and fun. There are good restaurants and coffee houses populated by lots of young people, and we looked forward to getting back every evening after our days of sightseeing. We enjoyed wandering around, people-watching and perusing menus in anticipation of dinner. We found a favorite coffee-light-lunch-and-dessert place around the corner and reveled in going back several times during our stay, it was so good. Would we stay here again? A definite maybe – make that a “probably.”
Overall Rating
"Location, Value and Confort"
04/22/14 wanderlustdude Caracas, Venezuela
I booked this hotel through Booking.com. Due to a last minute change in the travel plan, I was arriving one day later. They let me change the rerservation without a penalty. When we arrived we where greeted by the manager who was very friendly and helpfull with reservations and recomendations. The rooms are very clean and confortable. You cant beat thelocation. Everything is walking distance, with museums, parks and restaurants in the area. We will return for sure.
Overall Rating
"Great location"
02/21/14 northyorker Toronto, Ontario
The location of this hotel in Santiago could not be better. Room is very comfortable and Vivianna, the manager of the hotel, is a very good hostess who looks after any problems and, even though her English is not perfect, really tries to answer any questions about what to experience in the area. I would recommend this hotel for a visit to Santiago.
Overall Rating
"Buen Ambiente"
04/18/15 Andy L
Estuve en este apart 3 dias y tenia lo necesario (dormitorio, kitchenett, baño) para pasar comodamente mi estadia. Lugar cerca a restaurantes, estacion de metro. Les recomiendo tener cuidado con los taxistas que se encuentran afuera estacionados, ya que cobran el triple de una tarifa normal.
Overall Rating
"Excelente localização e conforto"
03/17/15 Rafael C Bragança Paulista, São Paulo, Brazil
Gostei muito do hotel como um todo. Localização, estrutura, limpeza, organização... Tanto no check-in quanto no check-out fomos muito bem atendidos pela recepção. O prédio fica de frente com um ponto de ônibus, do lado de um supermercado, da acesso as ruas Huerfanos e Merced onde também temos fácil acesso a casa de câmbio. Sem contar que fica próximo de um dos melhores bairros que visitei para quem gosta de restaurantes, Bairro Lastarria, fica também perto do Cerro de Santa Lúcia e estação de metro Belas Artes e Santa Lucia. Super recomendo.
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