"Good service, great location"
Everything was good, some of the furniture could use upgrading, but the apartment overall was incredibly spacious and the views from the balcony superb. Highly recommended.Genuine Hotels.com guest review
"Apart-Hotel in the Heart of Lastarria"
Bang for your buck in the heart of Lastarria, bustling neighborhood in Santiago. The studio was immaculate and fully equipped with state of the art appliances. This is a residential building complex with apart-hotel agencies, you'll have to speak with your agent once you check-in at concierge.Genuine Hotels.com guest review
Customer service so poor that the phone number on their website doesn't't even work. Do not stay here. You have been warned.Genuine Hotels.com guest review
"DO NOT STAY HERE"
I saw it in one other review, but thought it was a mistake. We booked and paid for 2 rooms at Lastarria Suites. We were going to be 1 day behind schedule, so we called the hotel. We tried several times, but all of the phone numbers were bad. We finally got the email address and sent them an email telling them of the situation. They gave us a good phone […] number and we called again to tell them we would be late. They said "no problem, we will wait for your late arrival." When we got in at 1AM from a long flight and cab ride, they told us they gave our rooms away and they could not help us. There was no room for discussion. DO NOT STAY HERE! Read moreGenuine Hotels.com guest review
"Enjoyed our stay"
The hotel is very close to Santa Lucia and Plaza de Armas, and is part of a condominium complex with other renters/owners. The apartment itself was very comfortable and roomy, the kitchen was great. Hotel check was a little confusing, but basically you give your name at the main desk at the entry and they call up to the hotel staff, who come down to […] get you. Sounds like a hassle, but it really wasn't, and they were very helpful. This is not your typical dedicated hotel, but if you want a comfortable place to stay right in the heart of Santiago it is great. The only down side is the center courtyard gets a bit noisy on saturday night, but we just turned on a fan and were fine. Read moreGenuine Hotels.com guest review
"Upscale one bedroom apt with good wifi"
Really nice apartment in a good location. Wifi was fast and reliable, kitchen had everything we needed, and the apartment was even cleaned daily like a hotel. Prior to this we stayed at Mela Blu Apts which is the same one bedroom apt type of deal but the wifi never worked and management wasn't great. This place is a lot better. Highly recommended.Genuine Expedia guest review
"Good accommodation but..."
Central location, easy access and good security. Towels not provided in bathroom and on follow up the situation was not rectified. Had to purchase towel !! While I would recommend hotel for fellow travellers due to location, it would be wise to check facilities and ensure shortcomings are pointed out to staff.Genuine Expedia guest review
"Value for money apartment."
Central to most locations. Redirected from front desk to the office in another tower, but all very functional in the end.Genuine Expedia guest review
"not suitable for business travellors"
if you are staying for business - then avoid this hotel.Facilities are ok for leisure stays, but if you need reliable internet, room service or other services - stay awayGenuine Hotels.com guest review
De badkamer was wat slecht schoongemaakt, maar voor de rest een prima appartement. Mooie locatie in de stad. Perfecte prijs.Genuine Hotels.com guest review
Hotel muito bem localizado e o quarto muito confortável.Genuine Hotels.com guest review
"Perto de Tudo"
É um flat com instalações boas, atendimento profissional, muito bem localizado em Santiago, sendo possível conhecer vários locais a pé. Rede bancária, Centro Gastronômico, Agencia de Turismo, Lojas de Cambio, Supermercado, Estação de Metrô e Lojas comerciais nas proximidades (menos de 3 quadras), alem de vários pontos turísticos ao alcance dos pés.Genuine Hotels.com guest review
Muy agradableGenuine Hotels.com guest review
O apto está muito bem localizado, você pode sair pela Rua Merced que tem um supermercado do lado, está bem próximo a estação de metrô. A limpeza do quartos era diária, com trocas de toalhas todos os dias. Fiquei hospedada na torre B no 13 andar que tem uma vista maravilhosa para cordilheira. Prefira andares superiores, pois terão uma vista linda, caso […] contrário só verão os prédios em volta. Read moreGenuine Hotels.com guest review
Primera vez que iba ,, me parece bien cuando andas sin autoGenuine Hotels.com guest review
객실 바닥 청소가 조금 깔끔하진 않지만, 출장으로 몇 일머물기에 딱 좋습니다.삭막하지 않고 편안하고 아늑한 집분위기여서 너무 좋네요. 더구나 욕조도 있고 ㅎㅎ 지금 겨울인데 땃뜻한 물도 잘 나오고요. 난방도히터기 빵빵하게 잘 돌아갑니다. ^^Genuine Hotels.com guest review
"Apart com ótima localização."
O apart possui ótima localização. Ambiente respeitável e saudável. Excelente Custo-Benefício.Genuine Hotels.com guest review
Boa relação custo benefício. O condomínio é compartilhado entre vários apart hotéis, mas o Lastarria tem atendimento 24 h.Genuine Hotels.com guest review
muy buenaGenuine Hotels.com guest review
A estadia foi boa, porém no site do hotel não informa que não há portaria e nem que se trata de um prédio de apartamentos e flats normal. Quando chegamos, não havia estacionamento e houve pouca informação sobre como é o serviço de flats e serviços oferecidos, causando um pouco de insegurança. Tivemos problemas com a internet e tv que tivemos que ir […] até o local de atendimento em outro bloco para resolver parcialmente, pois o telefone da portaria 24hs indicado não atende nunca. De modo geral para um flat é bom e bem localizado, apenas falta comunicação e informação. Read moreGenuine Hotels.com guest review
"Residence molto bene organizzato, nel pieno centro"
Ottima ubicazione, accoglienza ed arredo gradevole e pulito ed anche la sicurezza bene organizzata, ci ha fatto godere un ottimo soggiorno Soltanto la dotazione di biancheria del bagno,cambiata quotidianamente, era troppo ingrigita dall' uso .Genuine Expedia guest review
"tenia muy buena onda!! :-)"
진짜 100% 다 너무 좋았음. 친절하고. 수영장 물이 좀 차가웠던거 빼곤 다 만족~ 듀플렉스(복층)에서 묵었는데 생각보다 너무 좋았음Genuine Hotels.com guest review
"A éviter absolument"
1h30 avant d'avoir les cles de la chambre, pas d'eau chaude, wifi indisponible, parking complet, personnel désagréable... A éviter absolumentGenuine Expedia guest review
시내 한 가운데 있어 접근성이 좋았음.Genuine Hotels.com guest review
"otimo custo benefício"
Um ótimo lugar para se hospedar. Quartos completos, com tudooo que vc precisar, como secador, microondas, ferro de passar.. muito bem localizado. Da pra fazer mta coisa a pe. O único problema foi o wifi, que nao funcionou nenhum dia, apesar de eu sempre solicitar o reparoGenuine Hotels.com guest review
"Puede mejorar bastante"
El servicio es lento y las personas a cargo no son capaces de resolver problemas. La cama es demasiado blanda y las sábanas tenían pelos y estaban arrugadas. Muy buena ubicación y lindos departamentosGenuine Hotels.com guest review
"Voltarei e recomendo"
Fiquei bastante satisfeito com a estadia. O prédio é muito bem conservado, as suítes confortáveis e completas. Internet WIFI veloz. Localizado num ótimo bairro, bem próximo a 2 estações de metro e de pontos turísticos como o cerro santa lúcia. Nos arredores o comercio é bem sortido, dento bancos, padarias, supermercados e farmácias. Ficamos na torre […] D onde os aparts são duplex e possuem até banheira. Cozinha completa com todos os acessórios e vista para a montanha com neve e para o Cerro Santa Lúcia. A equipe da recepção é bastante atenciosa e explica tudo sobre os arredores. Recomendo e nas próximas viagens à Santiago procurarei novamente. Read moreGenuine Hotels.com guest review
"No era nuevo"
Se anunciaba como apart hotel nuevo, pero jamás fue nuevo... ropa de cama muy usada, horno de cocina, fácil de distinguir que tenía más de 1 año de uso, en fin, no se debió ofrecer como "nuevo".Genuine Hotels.com guest review
HORRIBLE, we booedk 2rooms/2n 3pp. Upon arrival 12:15AM They made us wait for almost 1hr, to tell on the phone to the security, they didn't have our booking. We threatened to call the police, someone came down after 15min. He took us to a double bed. impossible for 3, after while He took us to another room, bigger, FINALLY! SURPRISE, the room was used, […] open bottle of wine in the refrigerator, open hand soap and deodorant on the sink, used towel on the shower!!! UNBELIVABLE!!! They assumed no responsibility! And passed that on to EXPEDIA!!!! I DON'T WISH this EXPERIENCE to anyone!!! Read moreGenuine Hotels.com guest review
"Sort of OK"
07/07/14 Jim D Durban, South Africa
Central to Centro, at the right end of Huerfanos, but definitely bordering on the old part of the city. The apartments are dotted around in a huge twenty story, three tower edifice, so there is absolutely no community area. When the airport transfer drops you here, you're on your own. The apartment was OK, comfortable bed, clean, neat, with a decent bathroom, but short on the catering equipment and utensils one would expect. The location is not-quite dodgy; on the plus side it's very close to metro and Bus routes, there's a good supermarket almost in the building on the ground floor and a pharmacy. There's also a laundromat on the 21st floor. There are smarter places on the new side of town, but plenty of older cheaper ones on the old side too, if you're OK with that. This was somewhere in the anonymous middle. The central market is an easy walk, as is Cerro Sta. Lucia and the big central park below it. All in all, if you're going to be busy all day in and around Santiago, it's not a bad place to stay, and very good value
"Good price quality ratio"
05/28/14 schristina Wiener Neustadt
All in all the Apartment was spacious and so so. It was not so clean but ok and it seemed that it would need some decoration (painting because the white wall was grey, the chair squeaked all the time etc). We rented the apartment in May and it was during the day really hot in there. Would not like to imagine how it is in summertime. Although the apartment was on the 17th floor you can hear the noise of the street very loud. The apartment is situated near plaza de armas. Around 10 minutes walk. There is also a big supermarket around the corner. The underground station is around 5-10 minutes walk. Easy to find. The kitchenet is ok equipped. The water boiler is calcified, so we did our coffee and tea in a pot. The office of the staff was in a tower within the complex on the 13th floor. They closed the door of their office - it was hard to find because you are not able to recognise the office as it seemed to be a regular apartment. The apartment was cheap, so it was finally a good deal.
"Excellent location, nice studio, the way to do it in Santiago"
05/26/14 JeMa2014 Rio de Janeiro, RJ
Booked our stay at the Lastarria Suites with our air miles and chose a studio apartment rather than a hotel based on advise received by our Brazilian teacher that had travelled to Santiago recently. Contrary to the review that says that it was difficult for them to find, we had no problem at all. We didn't take a taxi though, we took the bus from the airport to the Pajaritos metro stop for 1450 chilean pesos per person then bought our BIP card (about 1300 pesos for the card plus whatever you want to put on it - we paid a total of 5000 pesos and because we walked a lot, it lasted us the week for 2 people) to take the metro up to Santa Lucia and walked the couple of blocks to the Suites. I wouldn't describe the front as looking like a garage, but more like the lobby of a large business. There is someone in the office to great you and answer you questions 24/7. We found the studio very comfortable, cleaned and tidied daily and an ideal place to have a more relaxing holiday. The Suites are so well located that we ended up using the metro very little.The office staff were also able to help us sort out a couple of trips, one into the Andes and one to Valparaiso and Vina del Mar. Santiago was a wonderful city, peaceful and well organised in comparison to our Brazilian experience, and the people are very kind and helpful.
"In a Terrific Neighborhood"
05/15/14 solarvalley Riga
Our taxi driver had a heck of a time finding this place, so if you book it be sure to have explicit directions. The entrance is inside what looks like a garage, so don’t be surprised about that, either. Upon arriving late at night, we felt a little let down because the apartment building was a bit depressing and not as lively or welcoming as a hotel. But Viviana, our host, graciously met us shortly after our arrival and plied us with maps, good advice and extra pillows, which we had neglected to ask for in our early correspondence. She even booked us a guide/driver (the same person) for an all-day tour of Valparaíso on our second day in Chile. Our apartment was spacious, clean and reasonably pleasant; the bed was comfortable enough. One night, we were kept awake by loud talking and partying, which we initially thought was coming from the street. When we groggily awoke the next morning and the sounds could still be heard, we realized it was coming from down the hall. The best reason to book this place is the neighborhood -- central, lively and fun. There are good restaurants and coffee houses populated by lots of young people, and we looked forward to getting back every evening after our days of sightseeing. We enjoyed wandering around, people-watching and perusing menus in anticipation of dinner. We found a favorite coffee-light-lunch-and-dessert place around the corner and reveled in going back several times during our stay, it was so good. Would we stay here again? A definite maybe – make that a “probably.”
"Location, Value and Confort"
04/22/14 wanderlustdude Caracas, Venezuela
I booked this hotel through Booking.com. Due to a last minute change in the travel plan, I was arriving one day later. They let me change the rerservation without a penalty. When we arrived we where greeted by the manager who was very friendly and helpfull with reservations and recomendations. The rooms are very clean and confortable. You cant beat thelocation. Everything is walking distance, with museums, parks and restaurants in the area. We will return for sure.
02/21/14 northyorker Toronto, Ontario
The location of this hotel in Santiago could not be better. Room is very comfortable and Vivianna, the manager of the hotel, is a very good hostess who looks after any problems and, even though her English is not perfect, really tries to answer any questions about what to experience in the area. I would recommend this hotel for a visit to Santiago.
"Poderia ser melhor no atendimento e limpeza"
01/15/15 lcdenzin Brazil
GOSTAMOS: Localização muito boa. No centro, a poucos passos da maioria dos pontos turísticos do centro. Perto de bons restaurantes, ao lado do Cerro Santa Lucia e com mais uma caminhada estão parque, metrô e o Cerro San Cristóbal. NÃO GOSTAMOS: Pequenos cuidados no atendimento e recepção. Atendentes parecem bem atrapalhados. As roupas de cama estavam boas e limpas, mas as toalhas de banho estavam encardidas, puídas e até furadas. Não havia reposição de papel higiênico ou limpeza do apartamento. E o mínimo poderia estar disponível, principalmente quando o checkin é de madrugada como foi o nosso caso... Uma pequena garrafa de água mineral, pó de café, açúcar e chá. O básico.
"chegamos ao apart e não havia as reservas"
12/30/14 Adriana R
cegamos hoje a noite na portaria e não havia nossa reserva assim como de três outros casais. Não há ninguém responsavel pelo apart no periodo da noite para ajudar ou responder o que ocorreu. Tivemos que procurar outro lugar.
12/30/14 BrunoPerestrelo Guarulhos, São Paulo, Brazil
No geral eu e minha esposa gostamos muito, essa ideia de ter um apartamento, podendo usar a cozinha a qualquer momento é muito boa, a localização tambem era muito boa.. check in rapido, checkout tbm, internet super rapida.. ótimo custo beneficio.. valeu a pena...
12/25/14 Marcos B
Sou agente de viagens e conheci essa espelunca através de operadores. Na minha visita a Santiago, trouxe mais 5 amigos que ficaram em outros apartamentos. Uma das reservas não estava confirmada, mesmo eu tendo um email do gerente do hotel confirmado todas as reservas. Depois dessa dor de cabeça na chegada o que encontramos foi muiti frustrante, quartos grandes e muito bonitos, porém imundos. Tudo sujo, desde o tapete até as toalhas, um nojo. Fora isso, o meu apartamento não tinha papel higiênico e a recepção já estava fechada quando percebemos. Não vendo e não volto mais! Com certeza
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