All hotels in Santiago, Chile
1 room, 2 adults
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Huerfanos 547 of. 1510-C, Santiago, Region Metropolitana, 8320150, Chile, ‏‎800-491-6126
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3.6 / 5Good

Score breakdown (from 57 reviews)

Average rating for:

  • Cleanliness
    3.6
  • Service
    3.2
  • Comfort
    3.9
  • Condition
    3.8
  • Neighborhood
    4.3
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2.0 / 5Fair
"Better off staying somewhere else."
As many other reviews say, check-in is a little bit of a challenge. You get to the front desk of the building, but this is an apartment building, not really a hotel. So then you wait for a hotel staff member to come down, you go up to their office, then have to go to your room. Not a big deal, but just slow. Don't expect much information or service from the building's front desk. The room I had needed a lot of work and a major cleaning. The rug on the floor was nasty. Big shag rug that is designed to catch lots of dirt and it was doing a good job. No telling how long it had been since it was last cleaned. There was a small, single extra bed under the staircase leading up to the upper floor with the main bedroom. The white cover on the bed showcased all of the dirt falling off the open stairs - those needed to be cleaned, too. Lots of chipped and peeling paint in the ceiling of the bathroom. Only one bulb and it was rather dim in there. Also, don't stay in this "hotel" if you don't like the heat. There's no air conditioning. Having a kitchen was a nice idea, but it was minimally stocked so cooking was going to be rather difficult without investing money in certain necesities (pots, pans, etc). Just cheaper to eat out. However, the location is great. Lots of really cool neighborhoods nearby and the best stuff Santiago has to offer is within walking distance.
Genuine Hotels.com guest review
1 night trip Mar 12, 2015
A Traveler
US
3.0 / 5Good
"Good value"
Good place at a great price
Genuine Hotels.com guest review
2 night business trip Feb 16, 2015
Brandon
US
3.0 / 5Good
"For the Budget Traveler that wants a good place h"
No complaints. Housekeeping only comes in and changes the sheets every 3 days and they don't clean but overall, it is a good value and I will be back again.
Genuine Hotels.com guest review
7 night business trip Feb 9, 2015
Brandon
US
3.0 / 5Good
"Great location; Check-in a Hassle"
I've stayed in all kinds of properties all over the world, and I have to say that the check-in here was more than a bit convoluted. Since it's a residential apartment building, your first stop with the attendant at the front desk, who makes you wait awkwardly with your bags until a mysterious agent comes to fetch you and take you upstairs to an office in an entirely different tower. I then had to find my room in a third tower. There is little continuity in the process, and you have a sense of disorientation. I will say that everyone involved was pretty polite, at least. The room was great - nice little kitchen, big couch and a comfortable king bed. All good space. The bathroom was fine - great water pressure, especially - but I had a few qualms: the shower head didn't fit into its holder, so it had to be balanced there precariously. The white towels had been washed, but they had lost their brightness, so you had the feeling of using a dirty towel even when you weren't. I'm used to a little inconvenience. It's the price you pay to stay cheap in good neighborhoods, and this was definitely a solid hotel in a really great location in centro with a lot of walkable options. But without language skills and a sense of adventure - or if you're in a hurry - I wouldn't take this one on.
Genuine Hotels.com guest review
1 night business trip Jan 21, 2015
Jonathan
US
3.0 / 5Good
"Centrally located"
We found the following things wrong with the hotel: No Air Conditioning. Just one fan. No Central Heating. Just one electric heater. Tub does not have a non slipping mat. Maids do not provide service on Sundays.
Genuine Expedia guest review
Other trip Nov 2, 2014
Alonso
US
4.0 / 5Excellent
"Good service, great location"
Everything was good, some of the furniture could use upgrading, but the apartment overall was incredibly spacious and the views from the balcony superb. Highly recommended.
Genuine Hotels.com guest review
4 night business trip Oct 6, 2014
james
US
4.0 / 5Excellent
"Apart-Hotel in the Heart of Lastarria"
Bang for your buck in the heart of Lastarria, bustling neighborhood in Santiago. The studio was immaculate and fully equipped with state of the art appliances. This is a residential building complex with apart-hotel agencies, you'll have to speak with your agent once you check-in at concierge.
Genuine Hotels.com guest review
1 night trip Apr 12, 2014
Luis
US
1.0 / 5Poor
"terrible..."
Customer service so poor that the phone number on their website doesn't't even work. Do not stay here. You have been warned.
Genuine Hotels.com guest review
4 night business trip Mar 18, 2014
Yoshi
US
1.0 / 5Poor
"DO NOT STAY HERE"
I saw it in one other review, but thought it was a mistake. We booked and paid for 2 rooms at Lastarria Suites. We were going to be 1 day behind schedule, so we called the hotel. We tried several times, but all of the phone numbers were bad. We finally got the email address and sent them an email telling them of the situation. They gave us a good phone number and we called again to tell them we would be late. They said "no problem, we will wait for your late arrival." When we got in at 1AM from a long flight and cab ride, they told us they gave our rooms away and they could not help us. There was no room for discussion. DO NOT STAY HERE!
Genuine Hotels.com guest review
3 night business trip Mar 18, 2014
Dan
US
5.0 / 5Outstanding
"Enjoyed our stay"
The hotel is very close to Santa Lucia and Plaza de Armas, and is part of a condominium complex with other renters/owners. The apartment itself was very comfortable and roomy, the kitchen was great. Hotel check was a little confusing, but basically you give your name at the main desk at the entry and they call up to the hotel staff, who come down to get you. Sounds like a hassle, but it really wasn't, and they were very helpful. This is not your typical dedicated hotel, but if you want a comfortable place to stay right in the heart of Santiago it is great. The only down side is the center courtyard gets a bit noisy on saturday night, but we just turned on a fan and were fine.
Genuine Hotels.com guest review
5 night family trip Feb 7, 2014
Dwayne
US
5.0 / 5Outstanding
"Upscale one bedroom apt with good wifi"
Really nice apartment in a good location. Wifi was fast and reliable, kitchen had everything we needed, and the apartment was even cleaned daily like a hotel. Prior to this we stayed at Mela Blu Apts which is the same one bedroom apt type of deal but the wifi never worked and management wasn't great. This place is a lot better. Highly recommended.
Genuine Expedia guest review
Other trip Mar 31, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Inexpensive in great location"
We stayed here for 4 nights and loved every minute of it as it was more of an apartment than a hotel. We were so sick of eating on the run during our travels it was great to sit down to a home cooked meal and a bottle of wine. Close to Santa Lucia park, the historic Lastarria district and Santa Lucia markets, (a great place to buy lapis lazuli.) A supermarket metres away and walking distance to so many other places of interest. And it was quite inexpensive without being down market. We would definitely stay here again.
Genuine Hotels.com guest review
5 night romance trip Mar 25, 2015
Anthony
AU
3.0 / 5Good
"Good accommodation but..."
Central location, easy access and good security. Towels not provided in bathroom and on follow up the situation was not rectified. Had to purchase towel !! While I would recommend hotel for fellow travellers due to location, it would be wise to check facilities and ensure shortcomings are pointed out to staff.
Genuine Expedia guest review
Other trip Apr 14, 2014
Mature couple
AU
4.0 / 5Excellent
"Value for money apartment."
Central to most locations. Redirected from front desk to the office in another tower, but all very functional in the end.
Genuine Expedia guest review
Other trip Jan 15, 2014
Paul
AU
2.0 / 5Fair
"not suitable for business travellors"
if you are staying for business - then avoid this hotel.Facilities are ok for leisure stays, but if you need reliable internet, room service or other services - stay away
Genuine Hotels.com guest review
4 night business trip Oct 23, 2013
Gee
GB

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Confusos"
muito confuso para fazer o check in. O escritório fica num apartamento de uma das torres do complexo. O quarto é muito bom mas a burocracia dificulta.
Genuine Hotels.com guest review
1 night romance trip Jul 1, 2015
A Traveler
BR
4.0 / 5Excellent
"Custo beneficio excelente"
Estivemos hóspedes nesse apart hotel durante 8 dias e, podemos dizer que foi muito bom. A localização é excelente, próximo a museus, igrejas, teatros,parques,restaurantes,supermercados, lojas de conveniência, lojas de departamento, cambio e etc... 2 linhas de metro bem próximas. Não utilizamos ônibus, apesar de ter um ponto na porta (pela rua merced). O apartamento estava bem conservado, cozinha equipada e, cama confortável. A limpeza não é excepcional, deixa a desejar, mas nada que atrapalhe a estadia. As toalhas não são novas, mas estavam lavadas e sem manchas, assim como os lençóis. Possuí internet wifi que funciona perfeitamente bem. TV a cabo com muitos canais. Chegamos de madrugada, e como havia comunicado antes via email, deixaram a chave na portaria, já que a recepção do hotel fica em um apartamento num prédio do mesmo complexo de aptos e não funciona 24hs. Outro casal de amigos também fizeram a reserva para duplex, contudo ao chegar no dia seguinte ao nosso, não havia disponibilidade e foram acomodados em um standard. A administração é um tanto atrapalhada. Viajamos casal com 2 crianças (4anos e um bebe 10 meses) e nos atendeu perfeitamente bem. Voltando à Santiago. gostaríamos de ficar novamente no Lastarria Suites.
Genuine Hotels.com guest review
7 night family trip Apr 17, 2015
Ana Flávia
BR
5.0 / 5Outstanding
"Hotel é bom! Mas faltou responsabilidade!"
O lugar é otimo, da mesma forma que vemos na imagem. Limpo e organizado. O único problema é que na minha reserva era um apt suite com dois andares. E lá me colocaram em outro. Acho que se vc faz um tipo de reserva, o hotel tem que honrar com os pedidos e n empurrar outro. Até pq foi feito com antecedência!!! N sei se voltaria, pelo fato da falta de responsabilidade em honrar com o que foi reservado. Detalhe importante... a internet é horrível!!!! Parece internet discada. N conte q vai ter de fato uma "internet".
Genuine Hotels.com guest review
3 night romance trip May 10, 2015
Josimar
BR
4.0 / 5Excellent
"Lua de mel"
O apartamento é confortável e muito bem localizado, com um supermercado logo ao lado e diversos restaurantes próximos. A limpeza é feita todos os dias, exceto aos domingos. Contudo, as cortinas, o sofá e o tapete (que ficam no andar de baixo) cheiravam a ácaro.
Genuine Hotels.com guest review
2 night romance trip May 10, 2015
José Acurcio
BR
2.0 / 5Fair
"Chile"
Boa localização.
Genuine Hotels.com guest review
8 night romance trip May 4, 2015
A Traveler
BR
3.0 / 5Good
"Boa opção"
Foi tranquila. Porém limpeza pessima
Genuine Hotels.com guest review
4 night romance trip Apr 27, 2015
A Traveler
BR
4.0 / 5Excellent
"Excelente custo beneficio!"
Ficamos poucos dias, 2 em um quarto e 1 em outro. O primeiro, um duplex, parecia um pouco mais desgastado e os lencois, toalhas, edredons estavam encardidos, com um aspecto ruim mas o quarto era bom e com uma vista sensacional. O segundo, um menor mas parecia mais bem cuidado. Gostamos da estadia no geral principalmente pela localizacao.
Genuine Hotels.com guest review
2 night romance trip May 2, 2015
Gabriel
BR
4.0 / 5Excellent
"Foi uma ótima escolha"
Fomos bem recebidos pela equipe no check in. Funciona como Apart hotel, então não tivemos expectativas quanto a serviços de hotelaria. O apartamento era bem confortável e equipado. A região é perfeita, próxima ao metro e a vários pontos turísticos. Um supermercado grande na porta. Ficaria no mesmo lugar se fosse novamente e recomendo a todos que forem.
Genuine Hotels.com guest review
4 night romance trip Apr 30, 2015
DOUGLAS
BR
4.0 / 5Excellent
"OTIMO"
OTIMA
Genuine Hotels.com guest review
5 night romance trip Apr 17, 2015
WENDELL
BR
3.0 / 5Good
"Muito confortável"
Muito bom o apart, no entanto demorou muito tempo para liberar o quarto e vi que isto aconteceu com outras pessoas lá também.
Genuine Hotels.com guest review
1 night romance trip Mar 23, 2015
Alan
BR
5.0 / 5Outstanding
"Adoramos tudo!! Nos sentimos em casa! Equipe atenc"
Perfeito! Super recomendamos!! Adoramos tudo! Muito bem localizado
Genuine Expedia guest review
Other trip Apr 9, 2015
A Traveler
BR
4.0 / 5Excellent
"BUEN LUGAR"
BUEN LUGAR, CENTRICO.
Genuine Hotels.com guest review
3 night romance trip Mar 18, 2015
Cesar
CL
5.0 / 5Outstanding
"Mejor imposible"
Barbaro , el servicio muy bueno y las instalaciones impecables y comodas
Genuine Hotels.com guest review
3 night family trip Mar 19, 2015
Hector Jose
AR
2.0 / 5Fair
"Mal servicio"
En la mañana no funciona el cable No hubo servicio de aseo en la habitacion
Genuine Hotels.com guest review
2 night business trip Mar 18, 2015
HERNAN EDUARDO
CL
4.0 / 5Excellent
"comentario"
ES comodo y tiene buena ubicacion
Genuine Hotels.com guest review
5 night business trip Mar 15, 2015
A Traveler
CL
2.0 / 5Fair
"Horrível"
Muito ruim. Feio, sujo, toalhas fedorentas, banheiro com cortina nojenta, ventilador mais empoeirado que tudo, Em um geral o aspecto é muito ruim. Não recomendo essa suite. Existem outras como lastarria Santiago suite que são bem.melhores!!!!¡!!!!!!!!!!!!!!!!!!!!!!
Genuine Expedia guest review
Other trip Feb 6, 2015
jorge
BR
4.0 / 5Excellent
"Mooie locatie"
De badkamer was wat slecht schoongemaakt, maar voor de rest een prima appartement. Mooie locatie in de stad. Perfecte prijs.
Genuine Hotels.com guest review
2 night romance trip Dec 20, 2014
Jeroen
NL
4.0 / 5Excellent
"Boa estdia"
Hotel muito bem localizado e o quarto muito confortável.
Genuine Hotels.com guest review
6 night romance trip Nov 19, 2014
Guilherme
BR
4.0 / 5Excellent
"Perto de Tudo"
É um flat com instalações boas, atendimento profissional, muito bem localizado em Santiago, sendo possível conhecer vários locais a pé. Rede bancária, Centro Gastronômico, Agencia de Turismo, Lojas de Cambio, Supermercado, Estação de Metrô e Lojas comerciais nas proximidades (menos de 3 quadras), alem de vários pontos turísticos ao alcance dos pés.
Genuine Hotels.com guest review
6 night romance trip Sep 17, 2014
ROBERTO
BR
5.0 / 5Outstanding
"Impecable"
Muy agradable
Genuine Hotels.com guest review
1 night trip Sep 10, 2014
A Traveler
CL
4.0 / 5Excellent
"Ótima Localização"
O apto está muito bem localizado, você pode sair pela Rua Merced que tem um supermercado do lado, está bem próximo a estação de metrô. A limpeza do quartos era diária, com trocas de toalhas todos os dias. Fiquei hospedada na torre B no 13 andar que tem uma vista maravilhosa para cordilheira. Prefira andares superiores, pois terão uma vista linda, caso contrário só verão os prédios em volta.
Genuine Hotels.com guest review
6 night trip Aug 30, 2014
A Traveler
BR
4.0 / 5Excellent
"Primera vez"
Primera vez que iba ,, me parece bien cuando andas sin auto
Genuine Hotels.com guest review
1 night trip Aug 7, 2014
Roberto
CL
5.0 / 5Outstanding
"아늑한 분위기,"
객실 바닥 청소가 조금 깔끔하진 않지만, 출장으로 몇 일머물기에 딱 좋습니다.삭막하지 않고 편안하고 아늑한 집분위기여서 너무 좋네요. 더구나 욕조도 있고 ㅎㅎ 지금 겨울인데 땃뜻한 물도 잘 나오고요. 난방도히터기 빵빵하게 잘 돌아갑니다. ^^
Genuine Hotels.com guest review
2 night business trip Jul 11, 2014
박은정
KR
4.0 / 5Excellent
"Apart com ótima localização."
O apart possui ótima localização. Ambiente respeitável e saudável. Excelente Custo-Benefício.
Genuine Hotels.com guest review
4 night trip Mar 26, 2014
Mario Jaccoud
BR
4.0 / 5Excellent
"Muito central"
Boa relação custo benefício. O condomínio é compartilhado entre vários apart hotéis, mas o Lastarria tem atendimento 24 h.
Genuine Hotels.com guest review
2 night trip Mar 3, 2014
A Traveler
BR
5.0 / 5Outstanding
"excelente ubicación"
muy buena
Genuine Hotels.com guest review
2 night trip Mar 2, 2014
liliana
AR
3.0 / 5Good
"Falta Informação"
A estadia foi boa, porém no site do hotel não informa que não há portaria e nem que se trata de um prédio de apartamentos e flats normal. Quando chegamos, não havia estacionamento e houve pouca informação sobre como é o serviço de flats e serviços oferecidos, causando um pouco de insegurança. Tivemos problemas com a internet e tv que tivemos que ir até o local de atendimento em outro bloco para resolver parcialmente, pois o telefone da portaria 24hs indicado não atende nunca. De modo geral para um flat é bom e bem localizado, apenas falta comunicação e informação.
Genuine Hotels.com guest review
2 night trip Mar 3, 2014
A Traveler
BR
4.0 / 5Excellent
"Residence molto bene organizzato, nel pieno centro"
Ottima ubicazione, accoglienza ed arredo gradevole e pulito ed anche la sicurezza bene organizzata, ci ha fatto godere un ottimo soggiorno Soltanto la dotazione di biancheria del bagno,cambiata quotidianamente, era troppo ingrigita dall' uso .
Genuine Expedia guest review
Other trip Feb 19, 2014
francesco
IT
5.0 / 5Outstanding
"tenia muy buena onda!! :-)"
진짜 100% 다 너무 좋았음. 친절하고. 수영장 물이 좀 차가웠던거 빼곤 다 만족~ 듀플렉스(복층)에서 묵었는데 생각보다 너무 좋았음
Genuine Hotels.com guest review
2 night romance trip Jan 9, 2014
A Traveler
KR
1.0 / 5Poor
"A éviter absolument"
1h30 avant d'avoir les cles de la chambre, pas d'eau chaude, wifi indisponible, parking complet, personnel désagréable... A éviter absolument
Genuine Expedia guest review
Other trip Jan 11, 2014
A Traveler
FR
5.0 / 5Outstanding
"편리한 위치"
시내 한 가운데 있어 접근성이 좋았음.
Genuine Hotels.com guest review
1 night business trip Oct 11, 2013
A Traveler
KR
5.0 / 5Outstanding
"otimo custo benefício"
Um ótimo lugar para se hospedar. Quartos completos, com tudooo que vc precisar, como secador, microondas, ferro de passar.. muito bem localizado. Da pra fazer mta coisa a pe. O único problema foi o wifi, que nao funcionou nenhum dia, apesar de eu sempre solicitar o reparo
Genuine Hotels.com guest review
5 night business trip Oct 4, 2013
André
BR
3.0 / 5Good
"Puede mejorar bastante"
El servicio es lento y las personas a cargo no son capaces de resolver problemas. La cama es demasiado blanda y las sábanas tenían pelos y estaban arrugadas. Muy buena ubicación y lindos departamentos
Genuine Hotels.com guest review
2 night trip Sep 20, 2013
Mary
CL
5.0 / 5Outstanding
"Voltarei e recomendo"
Fiquei bastante satisfeito com a estadia. O prédio é muito bem conservado, as suítes confortáveis e completas. Internet WIFI veloz. Localizado num ótimo bairro, bem próximo a 2 estações de metro e de pontos turísticos como o cerro santa lúcia. Nos arredores o comercio é bem sortido, dento bancos, padarias, supermercados e farmácias. Ficamos na torre D onde os aparts são duplex e possuem até banheira. Cozinha completa com todos os acessórios e vista para a montanha com neve e para o Cerro Santa Lúcia. A equipe da recepção é bastante atenciosa e explica tudo sobre os arredores. Recomendo e nas próximas viagens à Santiago procurarei novamente.
Genuine Hotels.com guest review
3 night trip May 16, 2013
A Traveler
BR
3.0 / 5Good
"No era nuevo"
Se anunciaba como apart hotel nuevo, pero jamás fue nuevo... ropa de cama muy usada, horno de cocina, fácil de distinguir que tenía más de 1 año de uso, en fin, no se debió ofrecer como "nuevo".
Genuine Hotels.com guest review
1 night trip Mar 23, 2013
alvaro
CL
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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