"close to shops"
Rooms are small. Bedding is great. Bathrooms very small with no counter space. We arrived very hungry after 9pm on a Tuesday night and found the kitchen was closed. Hostess was not helpful in helping us find a local place to eat.Genuine Hotels.com guest review
Good comfortable hotel in excellent location. Good restaurant, friendly service. Although there is no parking nearby public facilities suffice.Genuine Hotels.com guest review
All stars, excellent stay. A lovely hotel with central location and wonderful friendly staff, thank you for a great holiday.Genuine Hotels.com guest review
"Very good value Hotel in town centre"
Enjoyed my stay and couldn't find much fault at all with the hotel and restaurant. Room was spacious with a very good bathroom and comfortable bed. Not all rooms have a view of the streetscape though, but those that do look right down the street of this pretty little town. I would have liked a fridge in the room, but there wasn't one. Staff helpful, […] and restaurant waiters efficient and polite, but I didn't find them particularly friendly. The hotel is in ideal position within the town. Read moreGenuine Hotels.com guest review
"Excellent central location"
I found the welcome of the staff to be genuine and warm. The rooms have been upgraded to a very good standard and the daily tariff for bed and a good breakfast was good value.Genuine Hotels.com guest review
Wonderful service. Great food. Convenient location. Only disadvantage was no lift although it did not bother us. It could be a problem for some people. Would definitely go back again to this hotel. It is close to the bus stop if you don't have a car. Convenient to places such as the ferry to Inishboffin island, Kylemore Abbey and Leenane.Genuine Hotels.com guest review
"Traditionelles Hotel in zentraler Lage"
Gute Lage, direkt im Stadtzentrum. Uns vielleicht ein wenig zu "britisch", also zu "traditionell" (altbacken). Hat sicherlich schon bessere Tage erlebt. Scheint Investitionsstau zu geben unser Badezimmer war nur soeben akzeptabel. Angemessener Preis, dafür allerdings schlechte Lage des Zimmers zum Hinterhof, wo die ganze Zeit (auch in der Nacht) eine […] laute Lüftungslage lief. Keine hoteleigenen Parkplätze, sondern Parken in der Innenstadt. Read moreGenuine Hotels.com guest review
Sehr ansprechend mitten im Ort gelegen - trotzdem ruhig.Genuine Hotels.com guest review
"Average hotel in excellent location"
07/21/14 Jason M Donegal, Ireland
Hotel is alright, and a good enough for a night. We were at the back of the hotel beside an air con vent which made a continuous hum. Room and corridor smelt a little musty. No wifi in rooms. Get a room at the front for the view. Tea and coffee making facilities - but an extension lead would have been good as the kettle lead is very short and a tight stretch to the only 2 sockets in the room. Small bathroom & shower but plenty of hot water. The hotel is dated but the location is perfect - right in the middle of Clifden. It does need a bit more TLC however, slight rust stains on shower wall from bathroom fittings, rough woodwork around bathroom doors etc - it seems well cleaned but these small things give an impression that it could be maintained better. Check out is 11am and the on street parting at the side of the hotel was free until 11am. Full Irish Breakfast was very nice.
"Felt very welcome"
07/04/14 Millie B Australian Capital Territory, Australia
We dropped in with our 10 year old and our parents for a quiet drink and to listen to some live music. Although the place was quiet (it was only 8pm) we really enjoyed ourselves. The music (duo) was perfect (mix of Irish and soft country) and the staff were very friendly. It is a large venue so when it gets busy I would imagine it really pumps - very much recommended:)
07/03/14 chrismiller2523 Jamison, Pa
We stayed here on our first night in Ireland. I booked mostly B&Bs but for this first night thought I would like to stay in a hotel as I thought we would be more comfortable. It was a good pick. My kids were happy to have a triple room that featured three single beds. The beds were very comfortable and the hotel was quiet despite being on a busy square. You are right in the middle of town so it's easy to walk to restaurants and pubs. The showers were good and we all got a great nights rest to rejuvenate for the days ahead. I say it is average because it wasn't particularly special, but it was just what we needed.
"small but mighty"
07/02/14 G0lfChamp Kilkenny, Ireland
My friend and I stayed here for 2 nights and had a blast. The little hotel was always buzzing and the staff were always up for a bit of banter. I really enjoyed my stay. The room was clean and spacious. We didnt have a view of the town but we didnt request one so we didnt mind. We ate in the restaurant both nights, listening to the live trad music. Believe me you wouldnt want to go anywhere else! Ive told all my friends- it's the place to go.
"long weekend stay 27/6/14"
07/01/14 Bigfish723 Lisburn, United Kingdom
Well were do I start,I have never left a review for any place before but because of my experience this weekend I felt I had to. with some bewilderment I read the previous review and wondered if they stayed in the same hotel. On arrival (even though we were way past check-in time) we were warmly welcomed at reception checked in promptly and was offered to carry my bag to the room.I first met Declan who was extremely helpful and gave us a few pointers about the town and the location of the harbour. We decided not to have dinner because the rest of our party had went on to the town for entertainment. I asked Declan would there be any chance of a packed lunch for the next day as we were going boat fishing. He said it would be a pleasure and told me there was no charge as we weren't taking dinner. which I thought was excellent. In the morning after a very comfortable nights sleep in a spacious an spotless room we went for breakfast and were met by extremely pleasant and helpful staff who catered to our every need. I then met Declan's lovely wife who told me my lunch was ready to collect anytime we chatted for a bit and I found her to be a lovely pleasant lady. The rest of our stay in the hotel was no different, pleasant staff always smiling (even the men!!!) and helpful. I brought cod back to the hotel for Sharon Declan's wife as a thank you for the sandwiches and she was delighted. Sharon came me later and said that the chef would cook a piece of cod for me for dinner whatever way I wanted (absolutely lovely). On our departure we were refunded money because we were to full to have dessert How about that! Great staff and management spotless rooms,would recommend this hotel to anyone. Cecil Kelly.
"Extremely Poor Customer Service"
06/23/14 ElainerMcLoughlin Galway
I booked the Alcock & Brown hotel on the 13th of May for myself and 13 others. Each room was to be booked individually as this was not a group booking. I reserved a room for my husband and me and also for my friend and her husband, on my visa debit card. When reserving the rooms (over the phone) I specifically asked that my card not be used for these rooms unless we did not show (or cancelled outside of the cancellation terms) as we would be paying by a different card as would the other couple. I was explicitly told by the hotel that as long as both rooms were paid for either on check in or check out that there would be no action on my card. We arrived on Saturday the 14th of June, the other couple paid for their room at check in on their credit card and we paid for our room on check out on my husband’s credit card. However, when I checked my bank account on the Monday, 16th of June, there was an outstanding charge of €280 (the cost of the two rooms) on my visa card. I contacted the hotel immediately to enquire why they had charged my card when both rooms had been paid for before we left. I was told that my card had not been charged, but a hold had been put on my card for the total of the two rooms on Friday the 13th of June as a precautionary measure, and would be released in 3-5 days! And that this was common practice for most hotels. I have never before come across this, with any hotel. I could understand if we did not show up on the day taking the payment from my card, but not putting a hold on the money the day before we were due to arrive, especially not having told me that this would be done, and having told me that my card would not be used if payment was made in full by check out. The hotel told me they would try to put the transaction at €0.00 to clear the hold, they called back to say that this didn't work and would put through a transaction of €0.01 to try and clear the hold. However, they did not contact me to say that this didn't work, and the following day when my direct debits went through, my account went into debit, and one of my bills was almost not paid. This was very embarrassing for me, and I contacted the hotel. I spoke to a French man on reception, who could not have been nicer and was extremely helpful and apologetic. He took my details and was to contact Declan (I think he is the manager), who I had dealt with originally, and ask him to call me immediately. When I still hadn't received a call by lunch time the next day, I rang again, and this time spoke to a lady at reception. I had to go through everything again with her, as Declan wasn't there again. She was very nonchalant, repeatedly telling me that this was common practice with hotels and that I will just have to wait for the hold to be released. I explained that I was not happy with this and would like to speak to Declan. She reluctantly took my details and told me that she would call Declan, but didn’t know if she would get through as signal in Clifden area is bad. A while later, the same lady from reception called me back, to say they were sorry about the inconvenience, but kept insisting that as they hadn’t taken the money out of my account and only put a hold on the amount that it was all perfectly fine as the money was still there, either way I do not have access to these funds. She bordered on very rude, and told me that Declan would not be contacting me, as there is nothing that they can do and I would have to contact my bank and sort it out myself. It is now Monday the 23rd, 11 days since Alcock and Brown Hotel put a hold on €280 on my visa card, and I still have no access to this money. Another direct debit came out today, I’m not sure if it has gone through yet as there was not enough money in my account. My account has gone into debit, for the second time in a week, and I will also be charged for both of these. I have had to ring the hotel 3 times, I have a minimum of two charges on my account for going into debit and I have had to call my bank, another cost. My bank informed me that Alcock and Brown put a pre-authorisation hold on my card for the €280 on Monday the 16th of June, the day After the room fees were paid!! The pre-authorisation hold lasts 10 working days, which means I will not have access to my €280 until the end of this week. The gentleman I spoke to was very nice, but explained that there is nothing that he can do to release this hold and I will have to wait until the 10 working days have passed. The entire situation is a disgrace, in these times €280 is a lot of money, and I cannot afford to be without this, but the manner in which the staff and management at the Alcock and Brown have dealt with it is even worse. For a company in hospitality, I found only one person who was in any way pleasant and helpful to deal with, this was the French man who I spoke to on my second time calling the hotel. There were a few things when we stayed that I was not happy about, (hair in my bathtub when we checked into the room, having to ask the waiter repeatedly for the same thing, and sometimes not getting it, and 3 of our party’s dinners were burnt), but I said nothing at the time I felt that they were minor, however, after this experience I feel it really sums up the hotel. I arranged for the trip to Clifden for a group of 14 people, we booked and paid for 9 rooms in a 20 room hotel, as well as having dinner and drinks at the hotel. If this is how they treat people who bring business their way, I feel very strongly that the owners and management team of Alcock and Brown are in the wrong industry!! I would not recommend this hotel to anyone.
"Popular Hotel in centre Clifden"
06/19/14 ShepLapstone Lapstone
Quite a large hotel in the Town Square of the lovely little town of Clifden. Found my room there very spacious with comfortable bedding and good quality furnishings, very nice bathroom too. Big windows, but be aware that not all rooms look over the pretty streetscape of Clifden shown on their website. Would have liked to have a small fridge in the room but no fridge. They have a very good restaurant and an extremely good breakfast in the mornings. The waiters serving the evening meals were very efficient, but I didn't find them all that friendly.
06/19/14 galwaygirln galway
Stayed here for one night, friendly owners and the guy on reception was very efficient and friendly. Breakfast could have been a little nicer but il put that down to been late arriving for it. Rooms were very comfortable and clean. The hotel had a nice atmosphere all around. Would return here and it's perfect base for touring Connemara.
"Very enjoyable stay."
06/07/14 James G Dublin, Ireland
We're just back from a very enjoyable stay in Alcock & Brown. Very friendly staff from the owners to the waiting staff, Very clean comfortable rooms. Excellent food in lovely bright dining room and great live music to enjoy .Lovely paintings by various local artists all around the hotel. We will be back again. J&K Dublin
"A Warm Connemara Welcome"
06/06/14 Joe D
A most pleasant experience at this hotel in Clifden , genuine friendliness from check in to departure , fantastic breakfast, cooked to perfection with 'amazingly' fresh eggs. It was a pleasure staying at the Alcock & Brown
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