"We'll definitely be back"
Stayed at the Residence Inn in Edinburgh for one night on the way to the north of Scotland. The staff are welcoming and very helpful, the rooms very clean and comfortable (bathroom is a little narrow but perfectly manageable). Excellent breakfast. Decent wifi. Nice little kitchenette. Would be great for a longer stay too. The location is convenient […] for most things in the city centre but I gave it 4 stars because it's in an area still under construction. No noise issues at all but when the work is done it will be a great area! Good little cafes and restaurants nearby. Read moreGenuine Hotels.com guest review
"Nice room, Poor breakfast"
Nice room, lovely, clean and spacious but a poor breakfast, disorganised and messy. Expensive.Genuine Hotels.com guest review
Response by Residence Inn by Marriott Edinburgh Thank you for taking the time to pass on your comments and sharing your experience whilst at the Residence Inn Edinburgh. I am sorry we did not meet the standards you expected in your response. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction and are looking at ways to improve within the physical confines of the building. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.
"comfortable but not worth the money"
Nothing special for over £100 a night, positives are:The hotel was clean and the breakfast was good although extremely crowded The lift wasn't working so we had to run down 5 floors many times a day and we had to wait for someone to take us to the service lift at the back of the building if we wanted to go to our room. This wasn't pleasant and staff […] didn't seem too bothered that we were unhappy about this, usually when a hotel has something wrong with it they would at least offer you something in your room as an apology for the inconvenience. Overall it is a clean hotel but we won't stay here again. Read moreGenuine Hotels.com guest review
Response by Residence Inn by Marriott Edinburgh Thank you for taking the time to convey your comments about your stay at the Residence Inn Edinburgh. We really like to meet the needs of all our guests and I am sorry we did not meet your expectations to the full on this occasion. Please accept our sincere apologies for the inconvenience caused by the broken lift. We take all feedback raised as constructive and thank you for your insight.
"Functional but no frills"
I was pretty disappointed with this hotel. It was functional but there certainly weren't any extras. Rooms do not have baths and the wash basin is in the room itself to save space as the rooms are small. Bed was not comfortable at all. Not a 4 star hotel at all.Genuine Hotels.com guest review
"Residence Inn by Marriott"
I'm very fussy about hotel cleanliness but I would recommend this hotel to anyone visiting Edinburgh. The hotel is modern and very very clean and the breakfast is self service with a huge choice of cereals, fruit, cooked food, and pastries. The location involves a five to ten minute pleasant walk into town.Genuine Hotels.com guest review
"Comfortable and in a great location."
Very comfortable although our Sunday morning slumber was disturbed by gurgling, noisy water pipes in the toilet shower area. Not ideal.Genuine Hotels.com guest review
"Why stay anywhere else !"
Hotel room large with everything needed, I really love staying at this hotel, great breakfast great location staff very friendly and helpful. Have stayed in higher priced/more central hotels but prefer this one ! Highly recommended.Genuine Hotels.com guest review
"Super nice hotel in new town, was a block away tow"
New hotel, great hot breakfast which is included, helpful staff, good location & great amenities .Genuine Expedia guest review
"Home from home"
A fresh and comfortable hotel, with the very welcome addition of fully-equipped kitchenettes in the room. With nice-sized rooms and lovely staff, you can really make yourself at home. The only thing missing for me is a bath - but this is more than made up for by the excellent walk-in power shower. Add to that the wonderful location, right by the Meadows, […] and it's a real winner. Read moreGenuine Expedia guest review
Duvet is in very bed qualify also very heavy. No sleeper. Soap is very small. Definitely over priced.Genuine Hotels.com guest review
well run and comfortableGenuine Hotels.com guest review
Enjoyable and relaxingGenuine Hotels.com guest review
"Very smart hotel, good location."
Staff are extremely polite and hotel is very clean and modern, 10 minute walk to Princess street for shopping and restraunts,Genuine Expedia guest review
Great location, clean and spacious apartment. Friendly and helpful staff and good buffet choice.Genuine Expedia guest review
The rooms were very big, comfortable and clean. Big powerful shower. The breakfast was delicious and it was nice to have a kitchen facilities with kettle and fridge. I would highly recommend staying here. The staff were very friendly and helpfulGenuine Expedia guest review
"great stay in quartermile"
we stayed here fora family wedding that was taking place at the caves, just off the royal mile, great location, quiet enough at night, lovely rooms, but a fantastic breakfast too!! very relaxed stay, everything was very easy, even requested an early check in due to the wedding we were attending, and all was fine for us!Genuine Hotels.com guest review
We found the hotel in great location easy access and transport to and from attractions. Wide range of customers staying at hotel from across world. Friendly staff made stay even better.Genuine Expedia guest review
When we walked in we wondered - why are there two massive fans in here? And you quickly find out. I'm sure it's nice and cosy in winter, but if the temperature outside is over 17 degrees, you will struggle. There's no air-con, and only one window in each room that will allow you to open it about 4 inches. But if you close the curtains that effectively […] seals off the windows due to the blackout material. So when the sun started heating up our side of the building at 5am in June, it was pretty unbearable. The provided fans are very noisy, there is echoed noise outside due to the courtyard nature of the environment, and there is only one lift. The rooms are cramped - especially the bedrooms and it's just not a particularly relaxing place to be. Breakfast was OK, but the space available means that you are compelled to go early or late to avoid the masses and be able to get a seat. Very disappointed, and was surprised given the high score we'd seen. Will certainly not return. Read moreGenuine Hotels.com guest review
The hotel was in an excellent position, within easy reach of city centre attractions,and open parklands. The staff were very attentive, and the hotel facilities were excellent. Would recommend to friends.Genuine Expedia guest review
"Immaculate comfortable and modern"
Excellent service, Justin was very friendly and helpful. Modern hotel with all home comforts excellent service and fantastic location.Genuine Hotels.com guest review
"Some disappointment but otherwise good"
The staff was polite and pleasant but we did not get the bedroom that we had booked. We had booked a room with 2 double beds and got one with one double bed and if desired a sofa bed that could be converted into a double bed but far less comfortable. We were told that no room such as that was available. We did point out that we had booked in February […] for May and that with such notice, we could not understand why we were not getting what we wanted! We were told that when you book on Hotels.com, you don't necessarily get what you reserve! Read moreGenuine Hotels.com guest review
"Large comfortable room. Nice friendly staff."
Great rooms - very spacious. Particularly liked the self catering aspect.Genuine Expedia guest review
"Good friendly service"
Very satisfied everybody were very helpful. Well doneGenuine Hotels.com guest review
Great hotel in a great location the staff are excellent.Genuine Expedia guest review
Had a great stay and would go back. Hotel staff were friendly and helpfulGenuine Expedia guest review
"Great location for mix age family trip."
Excellent. Easy to find. Really happy with hotel as gift for parents. Hotel staff very helpful and friendly. This is an aparthotel. Loved having the kitchen facilities though did not use on this trip, but would do on another, staff will even do your grocery shopping!!! Sainsburys local nearby or hotel reception had excellent choice of all you needed.Parking […] near by and in a quiet area, at the moment, though lots of development though If you want pretty views this is not the hotel for you. Rooms were clean and spacious and the decor lovely, we had 3 rooms and 1 had 2 double beds. Pillows naff but we do not like feather.Breakfast was a little hectic and at certain times very busy with not enough seating but with the option of takeout or taking to your room this is not a problem, we were not in rush and were happy that our family sat separately, people moved on fairly quickly but it wouldn't suit all. Breakfast choice was excellent!!! This hotel suited us perfectly and would book again in this fabulous city. Bookshop and lots of cafes just outside hotel, short uphill walk to shops and pubs,restaurants- 10 min to castle. Excellent location Read moreGenuine Expedia guest review
Visiting Edinburgh on business for 4 days. The allocated room was not satisfactory for a working trip. The hotel staff could not have been more accommodating about a change and ensuring my stay was as pleasant as possible. It was reassuring to find such professional and welcoming standards of hospitality. Highly recommend this hotel.Genuine Expedia guest review
"Well located and worth the money!"
2nd time using this hotel for a short visit to Glasgow. Would highly recommend it whetther for business or a few days taking in the sights! Does exactley what is says on the tin.Genuine Expedia guest review
Stayed for 2 nights and the staff was very accommodating and went out of their way to please us.Would defiently recommend this hotel.Genuine Expedia guest review
Very nice and central to all my needs. The staff were very friendly and helpful.Genuine Expedia guest review
"Average at Best"
Lights in my room didn't always work, the elevators were dirty and the shower wasn't of a hotel standard. Wifi was limited to one part of the room and dropped out regularly.Genuine Expedia guest review
Had 5 nights here and had a great stay. Rooms very quiet and extremely comfortable. Not too far out to get into the centre. Breakfast was great although for the size of the hotel the eating space was cramped. Staff very friendly. Would definately stay here again.Genuine Hotels.com guest review
"Great hotel base in Edinburgh"
Room, breakfast, staff & all hotel facilities were excellent.Perfect hotel if you are good on your feet & don't mind the 15 minute walk to the city centre. Old town & the Grassmarket area are closer though. Would definitely recommend this hotelGenuine Hotels.com guest review
What a fabulous place.Genuine Hotels.com guest review
Perfect location for a weekend away to discover Edinburgh.Genuine Hotels.com guest review
What more could I say, I was there with my son as visiting Edinburgh University, Excellent staff who couldnt do anymore if they tried, hotel, rooms, location and customer service. Will definatly be staying again and would recommend anyone else to come and stay hereGenuine Hotels.com guest review
Considering the amount we paid, we did expect a better breakfast. The breakfast area is tiny and whilst they offer you an option to take away your food, I would much rather have the opportunity to sit in a spacious area and get better service. The waiters did not pick up plates and we ended up having no room on our table. Therefore, service needs to […] improve. The room was clean and we were provided with room slippers was a bonus. Also the check in time is 4pm. That is quite outragous. One pays a lot of money and to state that check in is at 4pm and check out is at noon is highly unfair. Read moreGenuine Expedia guest review
Staff were helpful and informative allowing us to check-in early. Room large, clean with modern facilities however we fell that in a short space of time it will start to look tatty as it's already a little frayed around the edges! Breakfast selection was amazing however seating accommodation was a challenge and we ended up dining in a conference room […] which was rather odd! It seems the hotel has been designed to have maximum rooms but which is not matched by other areas such as the tiny dining room, small lobby and just 1 lift which can be a challenge around 9am. For the price charged, this hotel did not meet our expectations. Read moreGenuine Hotels.com guest review
"Clean, comfortable albeit a bit clinical"
Very clean, comfortable and close to the City Centre; in that sense we cannot fault this hotel. We did however feel, it was a little clinical. The rooms carry no real atmosphere and have the feel of a posh Travel Lodge. If you are looking for clean and comfortable Hotel then I'd definitely recommend it. The City Centre (Royal Mile) a 10min walk so ideally […] located as well. The breakfast was okay and no better than that really, I've had better and certainly had much worse. This is an American chain so expect streaky bacon instead of the real stuff. Read moreGenuine Hotels.com guest review
"Excellent Service and Facilities"
We arrived the same day as half of France for the Rugby match with Scotland. Hotel was busy but ALL the staff ensued that everyone was dealt with at Reception efficiently and with a smile. Breakfast was excellent quality. Nothing was too much trouble.Genuine Expedia guest review
"Excellent hotel - tiny niggle about location"
The Residence Inn is an excellent hotel, very well appointed and well run. I enjoyed my stay. One should note that the hotel can be a bit tricky to find by satnav because it is located in a very new development which lacks signage as well as not being on the electronic maps.Genuine Hotels.com guest review
Great as usual apart from the breakfast. Little choice and not freshly prepared. Could do with a waitress service rather than help yourself to overcooked bacon and rubbery scrambled egg.Genuine Hotels.com guest review
"Wonderful city break"
Having not visited Edinburgh for a number of years I was flying blind somewhat when it came to booking a hotel and I ended up booking this one largely on cost (not expensive but certainly not budget level) and the Marriott name. Happily I can report that the stay was superb, staff were extremely pleasant and couldn't do enough for us. The room was very […] comfortable indeed and the breakfast that was included in the price was excellent. A stay that really enhanced our time in the city. Read moreGenuine Expedia guest review
Very comfortable only downside was a lot of dust under bed cleaner must have overlooked.everything else was spotless and staff were very friendly.would stay here again.Genuine Hotels.com guest review
"Excellent location from which to visit Edinburgh"
Although on arrival we thought the hotel might be a bit remote from the City centre, we soon realised that this was not the case. By the second day we had discovered a number of short cuts we meant we had the advantage of exploring the many delights of Edinburgh without the (potential) downside of staying bang in the middle of the City.Genuine Expedia guest review
Everything good, no problems. Now I have to fill space because there are not enough characters.Genuine Expedia guest review
"Great concept - hotel with freedom & flexibility"
Spacious, well equipped room. Decent breakfast, lots of choice. Parking a bit pricey for out-of-town centre.Genuine Hotels.com guest review
Fantastic Hotel, can't wait to go back!!Genuine Hotels.com guest review
"Great, modern hotel, good location."
Just a short walk to the Grassmarket. Really good breakfast which is complimentary.Genuine Expedia guest review
Hotel Reception staff were very good, hotel is excellent and in a great location bordering the centre of Edinburgh but in a very quiet area. Rooms are superb and facilities within are too.Genuine Expedia guest review
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