Bright Heritage - Kochi

Nice experience: good staff, central location and good hot water. Although lobby bathroom was disgustingly dirty. Suggest that staff should be more particular with all aspects of hotel and not only the rooms.

Genuine Expedia guest review

hotel is very good. location is close to all attraction.

Genuine Hotels.com guest review

Pros: Very comfortable clean and modern room in a great location. Cons: There was NO hot water on our second stay.There is NO breakfast buffet, we were served toast and strawberry jelly (jam) and offered an omelette after complaining. There is NO operable safe. I would question if the reception area is actually a business center. There is also construction […] at the back of the hotel (keep curtains closed). If booking a boat tour through the hotel I would encourage written details to ensure no miscommunication over basic boat facilities. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

in general the experience was positive. the services did not match the price of the room. for the price we paid we should have had access to hot water. there was no hot water during my stay of 3 nights.....not acceptable. the front desk staff were nice and welcoming the room was clean but needs to be serviced every day..i.e. water in room, room cleaned, […] making the bed and putting a fresh towel is not servicing the room......again this i would expect from a lower priced hotel....not at above average prices. Read more

Genuine Hotels.com guest review

The morning showers were cold water. The shower curtains did not fall right to the floor, so the whole floor got wet. Breakfast which was included was very limited , compared to other hotels .

Genuine Expedia guest review

We arrived late at night but they were waiting for us... the room was clean, air conditioned, spacious. The staff was lovely and helpful. Location was excellent!

Genuine Expedia guest review

Based in a bedroom directly underneath the top floor dining area we were kept awake every night by the constant moving of furniture, crashing of utensils, scraping of things across the floor...from about 12.30 -3.00 am and then began again at about 5.30 am. Response from management was of total bemusement to my amusement!!!

Genuine Expedia guest review

Very hard bed. Floor not clean Electric break down Tap water is very bad to take shower. Far from city. Food and other products nearby the hotel is expensive compared to Cochin City. Service is ok. Overall the hotel is not a right choice for its price.

Genuine Hotels.com guest review

This hotel is well located and is close to the main sites, cafes etc in Fort Cochin. The place is well cared for and is in very good condition. The rooms are very clean, spacious and comfortable. The beds are very comfortable and I had a great night’s sleep there, as the area is quiet as well. The area seems very safe too. The air conditioning is good […] and quiet. The rooms have ceiling fans as well. The only gripe I had with the room was that the hot water was very hit and miss – more miss than hit. I did complain but it didn’t seem to achieve anything. Fortunately, the weather was quite warm and as such, not a real issue but I would be annoyed if it was cold. The free WiFi is fairly useless and in the end, I just gave up on it. It would work for a while then drop out. They have a lovely roof top restaurant area that is spacious and clean and offers a small view out to the ocean. The breakfast is included and is adequate – nothing great but fine. You won’t walk out hungry. The strange thing about this restaurant is that they offer a menu that seems to imply that they do lunch and/ or dinner yet breakfast appears to be the only meal that they seem to offer. The service within the hotel is good. The staff are nice and are happy to help if everything is going well. If there are any issues, then it is a hassle. The hot water issue was never resolved. The air conditioning stopped at one point and that took a few attempts to get someone tofix it. (It was a simple fix that required the a/c to be reset and took about 30 seconds) However the big issue was with their travel desk. After my experience, I would really recommend that you do NOT use it for any trips or tours. The exception is that they have a few auto rickshaw drivers that they recommend who are honest and reliable. The one I used took me around to the main tourist sites and was very good and a lovely man as well. I would recommend that you use their rickshaw drivers. The problems that I had with their trave Read more

Genuine Hotels.com guest review

Kom ihåg att detta är indien det går inte att jämföra med standarden på hotell i europa. Hotellet ligger väldigt bra, nära till de Kinesisk fiskenäten och "centrum" i Fort Kochin. Hotellet hade bra och fungerande wifi vilket uppskattas när man luffar runt i Indien. Hotell managern var mycket hjälpsam och fixade en 4 dagars tur till Munnar, backwaters […] och varkala till oss. Fixade även bättre pris på hotell i Varkala än vad vi kunde boka själva. Tyvärr var det strömavbrott varje morgon mellan 0700 och 0730 då hotellets generator går in och väcker alla. Read more

Genuine Hotels.com guest review

pas d'eau chaude le matin 1h d'attente pour une tasse de café au petit dei ménage mal fait

Genuine Expedia guest review

Schönes grosses Zimmer (allerdings keine Aussicht), zentral gelegen: Altstadtbummel zu Fuss ab Hotel möglich. Dachterrassen-Restaurant nicht überwältigend, aber es gibt in der Nähe andere Gelegenheiten.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review