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1 room, 2 adults
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City Express Playa del Carmen, Riviera Maya

2.5 stars
Avenida Balamkanche, Playacar Fase IIPlaya del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Good3.8 / 5
Location
Great location
Service
Fantastic service
Cleanliness
Quite clean
Breakfast
Breakfast is average
381See all 381 Hotels.com reviews
From 249 reviewsTripAdvisor Traveller Rating

City Express Playa del Carmen, Riviera Maya

Hotel Info: ‎866-539-8117‎

from $48
  • Standard Room, 1 Queen Bed
  • Standard Room with Two Double Beds
  • Standard Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 135 rooms
  • This hotel is arranged over 3 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 1 PM

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transportation

Parking

  • Free self parking

Other information

  • Smoke-free property

Also known as

  • City Express Playa Carmen
  • City Hotel Playa Express Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

In the hotel

Food and drink
  • Free hot/cold buffet breakfast
  • Coffee/tea in common area
Things to do
  • Outdoor pool
  • 24-hour fitness facilities
  • Ecotours nearby
  • Golfing nearby
Working away
  • 24-hour business center
  • One meeting room
Services
  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
Facilities
  • Number of buildings/towers - 1
  • Year Built 2012
  • Elevator/lift
  • Safe-deposit box at front desk
  • Garden
  • Television in common areas

In the room

Home comforts
  • Air conditioning
  • Iron/ironing board
Freshen up
  • Private bathroom
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Cable TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
More
  • Daily housekeeping

Special features

Awards and affiliations

Green / Sustainable Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

City Express Playa del Carmen, Riviera Maya’s small print

Also known as

  • City Express Playa Carmen
  • City Hotel Playa Express Carmen
  • City Express Playa Del Carmen Riviera Maya, Mexico

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.8 /5 from 381 reviews

City Express Playa del Carmen, Riviera Maya
Excellent4.0 / 5
good stay overall
Overall it was a good stay. Some remodeling in the reception area had the hotel smelling of crazy glue fumes but fumes dissipated by evening. The room size is adequate for two adults and two kids. The staff is courteous and professional. Breakfast is tasty and fresh. I don't think English is spoken here. Very few American tourists. Asked night guard to check into the room upstairs since we heard thumping and furniture dragging past midnight for two days. It worked, noise went away. The city express suites next door built on 2015 next door is better. The room is bigger and with kitchen. Will stay there on next trip.
5 night family trip
City Express Playa del Carmen, Riviera Maya
Fair2.0 / 5
You get what you PAY for
The rooms are okay if you just want to have a place to sleep but we had a noise air condition. The free WIFI its only working in the lobby and the breakfast you can eat it but the selection is very poor and very Mexican.
Romance trip
City Express Playa del Carmen, Riviera Maya
Excellent4.0 / 5
One night is good
We were only spending one night. I would say this is a good travel motel type of option. I personally wouldn't do longer as it is rather soul less. Food in morning was picked over and looked horrible but we went at 10. And loads of kids running around screaming and the place was dirty. But might be better earlier. All ice machines broken. Front desk guy seemed mentally challenged but people later were nice if not able to help. No extra bed can be found. Place was clean and just what was advertised. Again one night passing thru is about all you'd want.
1 night family trip
City Express Playa del Carmen, Riviera Maya
Excellent4.0 / 5
The only complaint the 4 adults had was that the pillows are unreasonably small. Smaller than a throw pillow. Need to have a normal size pillow. Ecerything else was fine.
1 night trip with friends
City Express Playa del Carmen, Riviera Maya
Excellent4.0 / 5
Excellent Short-Stay Hotel in Playa del Carmen
My wife and I stayed twice - first, for one night upon arrival in Playa before taking the ferry to Cozumel where we stayed for 10 days, and again for 2-nights upon our return from Cozumel. The hotel was very convenient for our itinerary as it was only 5-minutes walk from the ferry. We stayed here once previously and the only noticeable difference was that they had more hot menu items on their complimentary breakfast.
2 night romance trip

See all reviews

City Express Playa del Carmen, Riviera Maya

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