Room was not clean, the towels had a foul sweat odors, they had obviously been reused or not cleaned. The service was terrible, I told them that the wifi wasnt working, and all they said was, this is how it is, they done nothing further to help. The location of the hotel is bad, yes its less than 10 minutes from the beach, but its at the far corner […] or lloret which is the worst end and nowhere near the nice beaches. You will end up with a 30-40 minute walk to get to the other side which is much better. The wifi doesn't work from the rooms, in the lobby; the wifi cuts out every 3-4 minutes, they told me there is only 1 access point in the bar, and for a hotel advertising wifi, this is unacceptable. The breakfast was terrible, the cheapest bread, processed cheese, the juice wasn't even juice, just some sugary squash. Lasly at about 8pm until 12am there is a loud disco, the music can be heard throughout the hotel, I went to check to see how many people were dancing, and there were 2 middle aged men dancing. I asked the reception if it could end early, he smirked at me and said "is the music bothering you?" Avoid this hotel at all costs if you need wifi and/or need to sleep before midnight. Read moreGenuine Hotels.com guest review
"Non respect de la réservation"
Proximité de la plage. Pas beaucoup de choix au petit déjeuner. Hotel bruyant. Réservation faite par un couple pour une chambre double à l'arrivée, nous avons du passer tout notre séjour dans une chambre avec lits jumeauxGenuine Hotels.com guest review
"Недалеко от пляжа"
Симпатичный отель, небольшой, с собственной террасой. Вполне уютно и недалеко от пляжа. Были включены только завтраки. Останавливались не на долго. Завтраки шведский стол, меню такое же как и в другом отеле, где мы провели большую часть отдыха, но какое-то не очень аппетитное. Телевизор в номере маленький, в номере чисто и есть все необходимое, но не […] было балкона, поскольку номер был на первом этаже. В номере была повышенная влажность, поскольку в душевой вода льется на пол и уклон сделан не очень хорошо. Как таковой душевой кабины нет. Возле умывальника скапливалась вода. Балконы в отеле есть не во всех номерах. На террасе, которая представляет собой внутренний дворик, расположен бар и музыка звучит до глубокой ночи. Имеется бассейн, но небольшой и глубокий. Для маленьких детей не подходит. Read moreGenuine Hotels.com guest review
"Relación calidad-precio muy buena"
La verdad es que por lo que pagamos, el hotel está muy bien, las habitaciones están reformadas y muy limpias. Quizá la comodidad de las camas y las almohadas no son muy buenas pero el hotel en sí da la sensación de estar esforzándose por mejorar, así que le damos el visto bueno. El servicio correcto. La ubicación no está nada mal, la verdad es que está […] en una zona "tranquila" teniendo en cuenta donde se encuentra, así que se puede dormir sin demasiado ruido y se puede llegar en unos minutos al centro. El desayuno es muy mejorable pero también es verdad que no se suele encontrar ningún hotel que por ese precio lo incluya, con lo cual, también le damos el visto bueno. Muy recomendable si no se quiere pagar mucho y se busca un sitio limpio donde pasar la noche, que en realidad no es tan fácil. Read moreGenuine Hotels.com guest review
"super rustig hotel in zeer druk toeristische llore"
Zeer verrast. Leuk hotelletje, vriendelijk personeel, kraaknet, zeer goed ontbijt, uitgebreid, verschillende vleessoorten, brood, etc. en zeer lekkere koffie! echte kwaliteit voor de prijs. Ik vroeg een rustige kamer en er werd mij een kamer aan de achterzijde toegewezen (uitzicht rotsen). De kamers zijn zelfs voorzien van rolluiken en het was er super […] rustig. De hotelbar is zeer leuk. Het hotel bevind zich zeer dicht bij de zee en alle eetgelegenheden en winkelstraten. Hier voelt men zich thuis. Na verschillende verblijven en hotels in de regio costa brava bezocht te hebben, krijgt dit hotel een grote +. Read moreGenuine Hotels.com guest review
hotel agreable seul bemol ne pas avoir de chambre dans le bloc b car ce bloc ce trouve juste au dessus du bar et de la salle d animation donc tres tres bruyantGenuine Expedia guest review
"Worst hotel EVER!!!"
08/26/14 Nic P London, United Kingdom
Never ever go to this hotel. Just got back from an all inclusive stay and it was the worst experience I have ever had from a hotel. The food is not edible and what is not eaten for lunch is reheated and brought back out for dinner. We ate out every day, wasn't going to ruin our holiday by being ill from what they called "food". The staff are so rude especially a woman named Lane who would just shout at everyone if they asked her for anything. The swimming pool is tiny and we never see it cleaned once. The bar doesn't open until 11 so no chance of getting a drink including water before then, you also get 1 drinks ticket that you have to hand in to get a drink and if you don't return your glass then you have to buy a new ticket. The transfers don't drop you off at the hotel they drop you off at the bottom of the road and you have to walk the rest of the way with your luggage. I could go on and on about this disgraceful hotel.
08/22/14 Tom C
This hotel was bad . The worst I have ever stayed and I go away alot. Im not snobby or anything but you must be aware of what you are signing up for when you come here. 1. The noise - banging all night long, no sleep etc 2. The foreigners - Germans and french are rude, ignorant and selfish. Very loud and all seem to have ADHD!! 3. The rooms are very basic with views looking onto a brink wall!! Limited toilet paper!! Just as well we couldnt eat the food. No black out curtains and 2 hangers - 4. The food is vile, uneatable with chips and chips etc Nothing hot or good for you. I lived off the melon and had to eat out every day which isn't good when you have paid for all inclusive. 5. Drinks are ok but you can only have a drink if you take your plastic cup back - its one drink at a time and the cups are tiny. Not like your normal all inclusive. 6. Its like being back at school. The hotel are clearly in financial difficulties as you have to ask for everything - then hitler decides or not. Its stressful and irritating the amount of time spent queuing and asking for something. 7. The pool is tiny and not in the sun - 8. The beach is amazing tho and would recommend going to the supermarket getting some food and drink and spending the day there. I know we all read these reviews and say ... I bet its not that bad . I did !! Please listen.... AVOID!! Im not kidding. Happy Holidays
"Avoid this Hotel like the Plague!!!!"
08/20/14 KFrewHarthill Harthill
Now where do I start! 1 Good point, this Hotel is clean, but that's it. The bad points well where shall I start. We got there and had 2 rooms for 6 people, 3 in each, but 1 of the rooms only had 2 single beds. Within minutes of phoning the Reception the cleaner was there with a camp bed! We got 6 laminated pieces of paper with 1 glass on 1 side and if you lose you pay a euro for a new one on the other, what the hell!!! You give this to the Barman for your 1st drink then can't get another 1 till you take up your plastic cup. I've never known anything like it! The food, very very little choice and what there was looked disgusting. I wouldn't feed it to my dog!!! We ate out most of the time. Ate toast for breakfast but the fried eggs and sausages, OMG! (Check out the pics) The staff were mostly rude in fact worse than that, ignorant! If your All Inclusive you still need to pay for snacks, ie burgers, hot dogs. There was a buffet table at 2 small intervals with chips, onion rings, bread, ham and cheese and a microwave. The 1st day we asked how we made the toasties as we had all the stuff to make them apart from a machine, we were told to use the microwave, so it would have been hot bread, I mean come on! We ended up paying 2 euros each to have it toasted. So later when I went past Reception I complained about this. There was a big discussion between various different staff members, we eventually got our €10 refunded and there was a toastie machine put at the table for our use. We were then told off by the barman at 5.00 PM to keep the noise down as people were complaining as they were trying to sleep, come on we were there to enjoy ourselves, if it had been 5.00 AM then fair enough, but we are all middle aged women! The pool area is very small with buildings all around it, so you maybe get the sun at the pool and the dozen beds if you can get one for about an hour. Although this probably suits them as we had to go to the beach every day so weren't making use of the All Inclusive drinks! The All Inclusive drinks finish at 11.00 PM and if your in the queue but don't get served till after 11.00 PM you need to pay. I have never been to a place like it and hopefully will never have such a bad experience again! Lloret De Mar is lovely. We went to El Gaucho Steak House for dinner and an Italians on the beachfront another night, also El Covo café for lunch, drinks and cocktails, these were amazing, would highly recommend them all. We only went for 4 nights and didn't expect to eat out so often as we were All Inclusive. Please believe the bad reviews and avoid this if you want a nice cheap break, I highly recommend Santa Susanna Resort Hotel, been there twice and it is 100% better than the Moremar.
"Worst hotel I've ever stayed in"
08/18/14 1408MaggieM Dundee, United Kingdom
I really wish that there was zero stars for this hotel. With the exception of Sergie on the bar, the behaviours of the staff leaves a lot to be desired. Shouting at guests, not acknowledging requests from guests, no toilet roll in rooms, I can go on and on. All inclusive isn't for the whole of your last day so please ensure if you are getting a later flight that you are prepared for that too. But if it's the last thing you do, NEVER stay here please!!!
08/18/14 Jean C Ayr, Scotland, United Kingdom
Very basic unfriendly staff food cold and same food three days running do not even think about going there!!! Hotel front is at back up a side street can hardly get near door for cars parked staff not helpful even basic having to ask for toilet paper and being ignored only good thing it is near the beach but that goes for any other hotel.
08/13/14 Susan H London, United Kingdom
This hotel is in a very good location with clean rooms but after that the compliments stop. The food is awful, cold and with hardly any choice. The dining room is also clean but very dreary and bordering on claustrophobic. Stayed for five days all inclusive but only ate one dinner, one lunch and three breakfasts so spent quite a bit eating out but this was unavoidable, that or starve! The pool area was also dreary with no outlook to anything except walls and the pool itself was very small and the hard sunbeds had no cushions so that meant going to the beach every day and hiring sunbeds. The beach is lovely and scenery very pretty so that wasn't a hardship. The all-inclusive drinks were another thing to moan about. They were served in plastic cups while non AI guests got glasses. The beer was a value style brand in a can and cava served in a plastic beaker is not nice. Also you had to have tickets for drinks and hand in your empty glass before getting another drink or your ticket back, very strange for all-inclusive. The bar staff weren't too bad but often disappeared leaving you waiting for drinks. The reception staff were very abrupt and unhelpful and no-one there set out to please guests or make them feel welcome. All in all the stay was fine as long as you're prepared to eat out, not sit by the pool and don't have a long stay! As for the 3 star rating, a 2 would be more accurate and they should not really do all-inclusive as it is not built for it, much too small. Enjoyed holiday, shame about the hotel!
"Absolute nightmare, do not ever stay here."
08/07/14 9643haydn Brighton
Dirty small rooms, very poor and rude staff. Noise all night, I left after one night of a four night booking. Supposed to be three star, when not even near a two star. Horrible place! I had to leave and book another hotel, with my wife and small child. The receptionist called me a liar when I told her I could not sleep for the noise. I tried to check out and she would not let us , I cannot believe a hotel such as this can
07/27/14 Natalie J South Wales
me and my friends stayed here on a weekend break in june and upon arrival we checked in with no issues, we got to the rooms which were clean but noticed there was only 2 beds when there was 3 of us sharing - extra bed can be requested but you would think they would pick up on this.the food was absolutley discusting and the variety was very poor. Even though was was all inclusive we ate out most of the holiday. overrall the stay was comfortable but quite so not somewhere you would go if you wanted a bit of fun..They also offered free wifi only accessable in lobby etc the downfall was the distance we was away from the nightlife - so if you want to party another hotel is your best option
07/20/14 jencpt Warrington, United Kingdom
Booked everything but transfers with onthebeach. Travelled for friends hen party, cheap and cheerful midweek break. Surprised by the cleanliness and size of rooms could not fault them at all. Rooms served there purpose, view from room was a grey wall, but this didn't bother us as we used the room for getting ready and sleeping. Poolside doesn't get masses of sun but it does get some, staff helpful and friendly. Close proximity to shingle beach, amazing beach though clean and we'll patrolled. Nightlife 10mins walk away. The most awful thing about this trip was the transfer, we travelled from Barcelona airport with an estimated transfer of 1hr 30mins which all transfer company's state in reality it takes 3hrs with not many drop offs so longer than the flight itself it was a TREK! Top tip when booking on return transfers bear in mind the real length of transfer as the allocated transfer we were given would have cause us to miss our flight back.
07/19/14 weeksy009 Plymouth, England, United Kingdom
My wife and I stayed at this hotel for 12 nights,The room was very small but well cleaned every day, The walls are very thin and you could hear every move and noise of your neighbours, I was awoken several nights by inconsiderate guests coming late at night shouting and slamming doors,The breakfast was poor and mostly cold, The reception staff hardly ever acknowledged you or spoke to you,We were lucky we had a top floor room overlooking woodland which was ok to sit on the balcony and have a drink, I would not stay again or recommend this hotel to friends.
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