All hotels in Karon, Thailand
1 room, 2 adults
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558/6 M.1 Patak Rd., Karon Beach, Karon, Phuket, 83100, Thailand, ‏‎800-491-6126
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2.8 / 5Fair

Score breakdown (from 21 reviews)

Average rating for:

  • Cleanliness
    2.9
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.1
  • Neighborhood
    3.2
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    -
  • Neighborhood
    2.0
Rather unpolite cleaning staff, and some front desc staff too. I was charged for water and other that wasn't in the minibar, checked in late, didn't check the fridge untill the next day, staff refused to listen, acted threaful. Massage staff was good, quite poor cleaning, someone even used my hairbrush one day, food was ok.
Genuine Venere guest review
Other trip Feb 23, 2015
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"Rude manager at front desk"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Disgusting introduction from a woman who does not belong in hospitality
Genuine Expedia guest review
Other trip Mar 3, 2015
pat
AU
5.0 / 5Outstanding
"Well situated for the beach. Two minute walk."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only problem was the wooden framework round the edge of the bed. Kept banging into it. Turned out my friends in another room experienced the same thing so it must happen a lot. I see only two options: either paint the framework white or put some sort of padding on the corners at least. Nice little swimming pool on roof, handy if you'd prefer not to get sand in your sandwiches whilst you sunbathe. All in all a pleasant hotel and I would go back.
Genuine Expedia guest review
Other trip Feb 15, 2015
flying scot
GB
4.0 / 5Excellent
"Highly Recommend!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was close to the life of Karon and the beach. We discovered a shortcut path to all the restaurants and shops which was very convenient. Staff were very welcoming. We would definitely stay here again!
Genuine Expedia guest review
Other trip May 3, 2013
A Traveler
CA

The following reviews were posted by hotels.com guests from other countries:

1.0 / 5Poor
"ikke tilfreds med hotellet"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Der var meget larm fra gaden, så det var svært at sove. Internettet virkede ikke som det skulle. Der var mange myg på værelserne.
Genuine Hotels.com guest review
14 night trip with friends Mar 13, 2015
A Traveler
DK
2.0 / 5Fair
"Surpersonalen på Heritage"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
vi vill gärna ha ersättning för en eller helst 2 nätter eftersom INGET hotellrum fanns tillgängligt vid ankomst?? Vi fick därför boka annat hotel 1 natt men vi fick betala för 2 eftersom klockan gick över utcheckningstid innan vårt rum på Heritage vart tillgängligt INTE ROLIGT!!?
Genuine Hotels.com guest review
5 night romance trip Feb 15, 2015
lena-birgitta
SE
2.0 / 5Fair
"Acceptabelt"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Helt ok område. Nära till stranden men hotellet är bad man betalar för.
Genuine Hotels.com guest review
1 night trip with friends Feb 9, 2015
Tommy
SE
4.0 / 5Excellent
"Hyvä perus hotelli"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Hotelli oli hyvällä sijainnilla muutaman minuutin kävelymatkan päässä rannasta ja oli ihan perussiisti. Wifi toimi oikeastaan ainoastaan hotellin aulassa.
Genuine Hotels.com guest review
4 night trip with friends Jan 27, 2015
Maija
FI
2.0 / 5Fair
"Helt överkomligt."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Helt okej för pengarna. Blev dock flyttade fyra första nätterna till amaya hotell i patong. Där var det mycket finare rum.
Genuine Hotels.com guest review
6 night trip with friends Feb 10, 2015
Tommy
SE
4.0 / 5Excellent
"Ganska fint hotell, nära stranden"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Det var ett bra hotell. Nära till stranden, och pool och massagemöjligheter. Men ganska slitet överlag, kan tänka mig att för 10 år sedan var det ett toppen hotell. Men nu hade det gått ner sig lite. Men helt ok, både med pris o läge.
Genuine Expedia guest review
Other trip Feb 11, 2015
Malin
SE
3.0 / 5Good
"Paljon melua, paljon venäläisiä"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    3.0
Sijaitsee ison tien varrella ja liikenteen melu kuului voimakkaasti huoneeseen, myös ilmastointi piti kovaa meteliä niin yöunet jäivät vähiin. Hotelli muuten siisti ja ulkouima-allas allasbaareineen hotellin katolla. Asiakkaat pääasiassa venäläisiä, jopa respan henkilökunnastakin osa venäläisiä.
Genuine Hotels.com guest review
1 night trip Jan 17, 2015
Timo
FI
4.0 / 5Excellent
"Bättre än förväntat!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Hotellet ligger bara några hundra meter från Karon Beach, vilket är en stor fördel. Vi sov gott då det inte är något särskilt högljutt område vilket också uppskattas. Vår säng var väldigt hård och knakade en del. Badrummet var OK, bra tryck i dushen och varmvatten även på kvällen. Annars var rummen fräscha och välstädade hela tiden då städning skedde varje dag. Hotellpoolen var fräsch och poolområdet är välskött, de enda problemen var att vissa utav solstolarna var trasiga så gick inte att fälla upp till sitt-läge och att bubbel-pooldelen inte fungerade från och till. Frukosten var det stora plusset! Stor variation och massor att välja mellan.
Genuine Hotels.com guest review
2 night romance trip Jan 15, 2015
Tobias
SE
2.0 / 5Fair
"Det virkede slidt. info på Russisk eller Thai"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
Der var flere ting som ikke virkede som man kunne forvente, at vinduer kunne lukkes når det feks. regner kraftigt som det gjorde fra Lørdag D.4-10-2014 til Onsdag D.8-10-2014 vandet i bade karret kunne ikke løbe ud, (man skulle stå i bade karret) når man vaskede hænder osv. i håndvasken løb det ud på gulvet, og håndklæder skulle bruges i 3 dage før skift.
Genuine Hotels.com guest review
12 night trip Oct 4, 2014
Ole
DK
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Missnöjd valde att boka hotellet av skäl att välja massage på rummet.vid varje tillfälle blev erlag att betala 500 baht dvs 4 tillfällen 2000 baht .När jag bokade fanns erbjudande om massage på rummet .Har rätten att välja vilken massör jag önskar , dessutom massören var legitimerad .....Missnöjd...
Genuine Hotels.com guest review
7 night trip Jan 17, 2014
Madderssen
SE
1.0 / 5Poor
"因酒店影响整个旅游心情"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
其实是非常非常小的旅店,酒店的状况和网站的描述相差很大,服务员态度差,自助早餐刚走开两分钟,女儿一副放在桌上太阳眼镜就背服务员拿着,后去问,就知道说NO.NO.....,房间根本就没什么园景房和海景房,根本不可能,而且房间靠路边特别吵,房间窗帘非常小,街景灯照进房间,半夜像开了灯一样,第二天去前台要求换个房间,一开始还说可以,外面回来后就东理由西理由不肯换了,酒店服务太差了,希望其它订此酒店的千万看此评语 Very bad service,Very bad hotel
Genuine Hotels.com guest review
2 night trip Mar 11, 2013
A Traveler
CN
2.0 / 5Fair
"empfehlen wir niemanden"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
leider nur wenige freundliche mitarbeiter haben sich auf russen spezialisiert und sind anscheinend auch nur zu denen freundlich sauberkeit auch leider nur oberflächlich für das wellness-deluxe zimmer haben wir uns mehr erwartet. in den anderen zimmern (standard) waren wenigstens ordentliche sitzgelegenheiten oder ein balkon. ich wüsste nicht wofür wir - ausser der badewanne- mehr bezahlt haben. im restaurant wurden wir von mitarbeitern angepöbelt und die russische rezepionistin sprach erst dann mit uns, als wir sie fragten ob sie nur zu russen freundlich sei. die sollten mal ihre mitarbeiter checken. im vergleich zu hotels in dieser kategorie, sind die dort absolut nicht billig. wir waren ungern im hotel und haben unseren aufenthalt dort auf das schlafen beschränkt. wir wären gerne ein zweites mal im hotelrestaurant essen gegangen - denn die küche ist gut- aber bei dem service-team-nein danke nochetwas : bepolsterung der poolliegen...äusserst schmutzig bettwäsche-wechsel nur 1x/woche auch auf anfrage- da wir in der ersten woche fieber hatten, und schwitzten- erst nachdem wir böse wurden.
Genuine Expedia guest review
Other trip Nov 2, 2012
claudia
DE
4.0 / 5Excellent
"便利な場所"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
ホテルの部屋自体は古いです。 ビーチサイドと山側?があり、私達は山側に泊まりました。 ローカルな雰囲気は楽しめましたが、純粋にビーチリゾートを楽しみたい方は、ビーチサイドが良いと思います。
Genuine Hotels.com guest review
2 night trip with friends Oct 18, 2012
A Traveler
JP
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
3 night romance trip Mar 2, 2015
A Traveler
RU
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
6 night trip Jan 31, 2014
Thias
SE
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Genuine Hotels.com guest review
7 night trip Nov 5, 2013
A Traveler
RU
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
17 night family trip Feb 25, 2013
A Traveler
RU

TripAdvisor reviews for Phuket Heritage Hotel

Overall rating:Based on 84 traveler reviews

Most recent traveler reviews:

Overall Rating
"Worst front desk manager disgusting hotel"
03/02/15 Pat5222
I rarely do a review but as soon as I arrived the manager was the rudest woman I have ever come across. My room wasn't ready yet so I said I'll go to the pool can I have a towel to which she said no. We then got into a heated argument about why I couldn't have a towel and she just stopped talking and ignored me. On the way to the pool I saw the laundry room with 100's of clean towels in it so I just grabbed one. Great way to start a trip! She is a joke. Then when I left she just gave me a death stare and didn't say one word.
Overall Rating
"Do not recommend"
01/02/15 Bulent E
We had a booking for 8 days buy we could stand it only a night. Pillows and bedsheets were so dirty and stinky. We had to use our tahirts as pillow covers. Bathroom was so dirty anf god know what creatures live in there. Some of hotel staffs are so rude. They usually answers your questions by shaouting. I strongly dont recommend you to stay there.
Overall Rating
"a great holiday in phuket"
02/21/14 byqokhan Bodrum City, Turkey
service quality is great phuket comfortable rooms come literally the only place to be in the thick thanks heritage hotel.phuket hotel definitely go again if i come to karon beach in a single address especially great barons restaurant
Overall Rating
"What a dissappointment!"
11/02/13 JohnSmith1987 Adelaide, Australia
The Phuket Heritage Hotel, is nothing like what it shows on there website!! Booked online & arrived to find the rooms did not even have beds, just mattresses on the floor, no safes in the rooms for cash & passport storage & the air conditioning did not work - it was a complete & utter mis-representation of their hotel - anywhere else in the world it would be called FALSE ADVERTISING!!! I would honestly rate the Phuket Heritage Hotel - as 1/2 a Star & i think even that is being generous!! After discussing the issues with the desk staff - they were apologetic - but refused to refund the booking - as it was there SHONKY MANAGERS POLICY - as we did not want to stay in such a dive!!
Overall Rating
"Worst Place to Stay in Karon"
10/28/13 Kazza00700 Adelaide, Australia
Dirty, unfriendly, don't waste your money. The pictures on the web site are not from the same hotel, I don't know where the photos were taken but it certainly wasn't at the Hotel in October 2013. We were given two rooms with mattresses on the floor, not a bed in sight. The bathrooms were filthy, the rooms smelt and the airconditioning didn't even work. Wouldn't recomend it to any one
Overall Rating
"I liked new rooms"
06/27/13 XLhotelier Edinburgh, United Kingdom
We have been there twice in a year and I surprised when see new renovated rooms. They spent some money on renovation :). Staff as usual; friendly, courteous and helpful and look more professional. We preferred our previous room which was on 4th floor that faced to ocean and was very clean. According to management, there is a new chef who created a new menu. Food was great clean and hygiene at Heritage Hotel. But other restaurants on the street are not so clean and controlled by serious manager/owners , I guess:). SO you should eat/have your lunch and dinner at Hotel restaurant which is very good... Pool part was crazy idea; many people in the pool was drinking and dancing.
Overall Rating
"GREAT LOCATION GREAT HOTEL"
05/27/13 ramizdupont
We have stayed there at new year period.it was great.the hotel just 100 metres away karon beach and 100 metres to karon centre.the pool parties was enjoyable.at breakfast you can enjoy a wide selection of international and thai cousine.Hotel rooms are quite big.we have enjoyed our stay ,it was unforgotable.
Overall Rating
"Quite, clean and away from the Buzz"
05/22/13 Umair J Dubai, United Arab Emirates
Phuket heritage hotel is located at a walking distance from the Karon beach. Its away from all the buzz in Patong. The Hotel is very clean, the breakfast tastes amazing and the service is very good. Its a nice place to relax after having full-on fun in Patong. There is nothing you can do in Karon, apart from going to Patong and having fun. It is about a 20 min taxi ride from Patong, which will cost you 400 - 500 Baht. For me, the place was a nice one to relax. The ambiance in the Hotel was superb and I would definitely recommend.
Overall Rating
"Holiday in phuket"
04/11/13 SvetlanaPetricheko Phuket, Thailand
A friend and I stayed at the hotel Phuket Heritage in March for 14 nights. I had been to that hotel in some time and was delighted with the look and feel of the lobby, the service and it's location.A quiet place, 5 minutes from the beach Karon. Resting a lot of Russian, but also have quests from Scandinavia, Australia .... We stayed in room building A ,rooms was roomy and comfortable. I would stay here again and will absolutely recommend it. One more thing...the buffet breakfast included in our stay was terrific. A great selection of items and the staff is friendly and very helpful. Lovely hotel and we will return.
Overall Rating
"The best hotel @ phuket area...."
04/09/13 georges740 Edinburgh, United Kingdom
thanks very much to heritage hotel for lovely staff,delicious meals and prety russian girls.l had my dream holiday in thailand.l will go to phuket and stay heritage hotel again.clean,big,comfortable rooms,best party @ pool area with best dj.probably......l miss holiday,phuket,heritage already
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews