This was our second visit to Aulani, and unfortunately, it no longer lives up to the hype. The resort has almost tripled in occupancy since we were last there (late 2012), and the crowds are shocking. We once were in a hot tub meant for 9 (as posted) and there were 37 people in it (not an exaggeration). The lines to sign children up for the offerings […] at the kids' club started at 7:00 AM and lasted over an hour (just like a ride at Disneyland). Not the sort of thing you expect when you're paying these rates. I would only recommend this resort if one is in Hawaii and plans to spend only a couple of days here to use the crowded pools AND only if one gets an incredible deal. Read moreGenuine Hotels.com guest review
The resort is everything that it is advertised to be. There's not much else to do in the area immediately outside of the resort, so it's helpful to have a rental car. The service was excellent overall. I would go backGenuine Hotels.com guest review
Clean, friendly staff, well maintained property, of course it is Disney. Resort prices at all the food service venues, need more choices like pizza, hamburgers, etc. basic kids food, otherwise an excellent resort. Room rate is a little pricy for what you get though.Genuine Hotels.com guest review
"We ❤️ Aulani!!"
My husband travels to Honolulu often for business. We usually stay at the Sheraton or the Hilton in Waikiki. We came across a deal for Aulani and we decided to try it out. Our family had a blast, it's a 5 star resort!! We have found a new love- the Aulani!! Our kids are 5 and 8 and we spent hours enjoying; the lazy river, slides, infinity pool, reef-you […] name it we did it! Our children really enjoyed Aunties beach house and the staff! It's a wonderful safe environment and we felt at ease dropping our children off there. Just some thoughts as we fly home: 1. When attending the Starlit show be sure to take advantage of the crafts in the back. Fun stuff!! 2. The Spa was amazing and worth every penny. I spent 3 hours there enjoying the facility. I kept smelling the Spas fragrance in the elevator and it made me want to go back!! 3. Uncles canoe racing at the Pau Hana Room was a blast for our entire family. 4. Bring water shoes for the reef. If you have sensitive feet there are rocks in the entrance. We wished we would have spent the extra money and got the passes for the week. The kids enjoyed it more than I thought they would. 5. The banana bread pudding was decadent at AMA AMA. We had a wonderful dinner and the ambiance was very romantic at the 6:23pm sunset. We went there while, our kids went to Chip and Dale Surf party which was $180. Dinner was $140 for 2 of us. We had apps, cocktails, 2 entrees and 2 deserts. Expensive night! 6. Be sure to get a shaved ice with the condensed milk #2. Yum!! 7. We stayed until 9:00 pm the day we checked out. We were able to use the locker rooms and shower before our next destination. We left our bags with the bell service for the day while we played. We were shocked that after check out we were still able to use Aunties beach house, too. 9. Happy hour from 5-7 at the Olelo was enjoyed with wonderful music. 10. The tacos and sliders were amazing at Off the Hook. 11. I was worried about my morning coffee because of other reviews. But no Read moreGenuine Hotels.com guest review
"4 days away"
The hotel would have been better if they had rainy days backup plains as nothing to do if bad weather. It's Disney so you know exactly what is going to be so just sit back and enjoy the hotelGenuine Hotels.com guest review
"Lots of fun at Aulani"
Had a wonderful 4 night stay. The pools are fantastic and the lagoon was great for swimming and there were some neat fish out by the rocks by the inlet. Staff at the hotel was outstanding and we enjoyed our visit to the spa. Also some good restaurants nearby - Monkey Pod and Roy's.Genuine Hotels.com guest review
"High quality Disney experience."
It's Disney. Good, clean, family fun at a very high price. The rooms are extremely tiny. The restaurant food is pretty bad and BEYOND overpriced. A bagel for 4.00? I could not get a single tiny Yoplait yogurt for my 5 year old without buying the entire continental breakfast at 7.95 to throw the rest of the food out. Nor would they make her a plain cheese […] quesadilla without charging me the full price for the shrimp quesadilla. I mean, come on! That being said, the staff and service were both top notch. The resort has many types of pools and there is literally something for everyone. Auntie's Beach House was a great option, although I was disappointed that the TV was on all the time. Both my kids loved the Ipad style treasure hunts that had them discovering secrets all over the resort. The Aluani hula show is perfect for kids. We enjoyed the character breakfast, the food was good and the interaction with Minnie and Mickey was worth it for our 5 year old, although pricey! The spa was lovely, one of the best I have ever set foot in. The "beach" is a small lagoon, no waves, fine for toddlers but it is not a real beach if that is what you are after. Read moreGenuine Expedia guest review
We loved the Aulani! Everything about this resort was magical to my daughter.So much for kids to do. Restaurants were excellent! We loved seeing Mickey and Minnie walk around greeting families. Great location! We will be back!Genuine Expedia guest review
Fabulous for adults and young children.. Can't wait to returnGenuine Expedia guest review
"Great place for kids in Hawaii"
Great place for kids. Would have liked to see more Disney characters. Food was decent. My son got sick on the second to last day we were there. Wish they had a shuttle. And provided or had popcorn for the movie night. Room was dark and didn't see the pool from our balcony.Genuine Expedia guest review
"Luxury and Watersports"
An incredibly beautiful hotel and grounds, with very friendly and attentive staff. Very little Disney influence, more Hawaiian. Lots of relaxing and fun water activities, including lazy river, multiple pools, ocean sports. Food at Ama Ama was expensive but worth it, the buffet and Ulu Café also expensive but not worth it. This is more of a family place […] to play in the water as opposed to shopping, drinking or partying by the ocean. Read moreGenuine Hotels.com guest review
"relaxing and exciting"
Great to enjoy time with family and have the option to send kids to the kids program as it is included with your stay. They are trustworthy and it's both safe and fun for the kids! The tablet scavenger adventure is a great way to entertain the kids. It was fun for me too! There are plenty of seats and plenty of fresh towels! While the resort was sold […] out, it did not feel crowded. Read moreGenuine Expedia guest review
"it was very good especially for the kids"
it was really for the kids, I hoped the characters would be out more oftenGenuine Expedia guest review
"One of the best family vacation money can buy!!!"
It's a great family vacation money can buy (priceless) when I first book this vacation it was expensive compare to all other hotel's in Honolulu, but I did it because of the kids. I did not think both me and my wife will enjoy it as much as my daughter and son would have, but as parents we do what the kids wants. Man was I wrong, me and my wife had […] a blast a very relaxing vacation ever not too mention the kids they were so happy and busy the whole trip. Disney did a great job keeping the kids busy and safe giving the wife time to spend with me for once. Priceless!!!! Read moreGenuine Expedia guest review
"This was the best hotel in our lives thank you"
Not words the best vacationsGenuine Expedia guest review
"Magical and special like Disney inspiraron ..."
Exelent resort a lot things to do special for kids very relaxing ambient ....magical experience !!!Genuine Expedia guest review
"Great experience at the Disney Aulani!"
Very nice facility and friendly staff. Lots of water activities and easy access to a nice, calm beach. Will defitnitely come back again!Genuine Expedia guest review
"Amazing, relaxing, kid's favorite"
This is a wonderful place to stay. I chose it because with Disney you are pretty much guaranteed clean facilities, friendly employees and fun for kids. Perfect on everything ! We stayed our last night in Hawaii at the Hilton in Honolulu and realized just how good we had it at te Aulani!Genuine Expedia guest review
"Heaven on earth"
Kids had fun swimming in all the pools and at the beach, except the adult pool. The place is very relaxing and hospitable. Every single crew greeted us!Genuine Expedia guest review
"Nice for every one!!"
I went to with my kids. This hotel is perfect if you go with young kids. Perfectly kids oriented and friendly envirnment. Walking distance to beautiful lagoon. Not crowed. It is like private beach unlike wikiki beach. Clean and kind. My kids loved the aunty's beach house where they stay all day without mommy and daddy so they have much more fun time […] with mickey. My husband and I enjoyed time without kids- no worry-.I will definitely visit again!!! Read moreGenuine Expedia guest review
My family spent two of our eight nights on the island at Aulani. Upon arrival we felt like royalty! The staff and grounds are magnificent. There were a lot of people, but it was never crowded anyway, we went in October, I think it's off season. My kids weren't interested in most of the experiences (they are 9 and 11), but we did catch the lawn party(I […] can't remember the Hawaiian word) and some story telling and loved it! The rest of our stay we spent sliding, floating, and snorkeling in the lagoon. The only negative is the price, hence the reason we only splurged on two nights! There is good food across the street for less too! Read moreGenuine Expedia guest review
"Too expensive but clean"
The hotel was very clean and most staff was nice. However, when I took my 4 year old to line up and take a photo of Mickey who was taking photos 10 feet away from us. We were turned down because we didn't buy breakfast at the character breakfast. There was almost no line and I though it was very rude. We were paying a LOT of money to stay there for […] 6 days. The next day we did the breakfast.. $300 for the breakfast buffet. I realized Disney is not about the kids, its a business that uses kids to gouge parents. Read moreGenuine Expedia guest review
"Great hotel for families with kids"
We wouldn't stay anywhere else in Hawaii with kids. The staff was extremely friendly. The hotel accomidates to families with children. So worth the price of the room because so much is included. You get entertainment all day long. Free childcare at "Aunty's Beach House", a camp for kids 3+. Free entertainment and activities. Affordable food. Beautiful […] hotel and facilities. Not only did our child get a great vacation.. we did too! Read moreGenuine Expedia guest review
It was fabulous to have Disney on Hawaii. The characters were there to make it such a unique experience on Hawaii.Genuine Hotels.com guest review
"Vacation in Hawaii"
This Resort was amazing!!! The cast members were friendly! The hotel was beautiful! The Rooms were great! There is also plenty to do here to enjoy. Many Activities that are going on through the day and night. You can lay out at the beach or the pool. You can go to the Spa which is heavenly. There are several places to eat and the food was great!! You […] really cant go wrong here!! This Disney Vacation spot was GREAT!!! Read moreGenuine Expedia guest review
"Fantastic vacation spot"
Great family vacation destination. The kids are already planning next year's trip. So much to do there and within walking distance. Top notch destination.Genuine Hotels.com guest review
"Exceptional staff and service"
Beautiful hotel with Hawaiian arts and attention to detail. Room tastefully decorated with all the amenities. The most sturdy sofa bed ever encountered. Excellent pools, lazy river, and rainbow reef. Character breakfast was exceptional both food and entertainment value. Spa was very exceptional except loud construction noise while in the outdoor area. […] Lovely lagoon. It was very crowded. Took a long time to find a vacant chair anywhere around the pool all the days there. Aunty's beach house was very crowded our child only went once for a short period of time and did not want to go back there again the rest of our stay. Read moreGenuine Hotels.com guest review
"Great place for family with young children"
Stayed here for 4 nights, 5 days and was my first time staying at a Disney Resort. The good. Valet is the same as self-parking so we took advantage of that. Parking is $35 a day (a bit steep). We were immediately greeted by a staff member who not only walked us to the front desk but went through the history of Hawaii (depicted in the art all around […] the lobby) and answered all our questions which was great. Was given a room upgrade, and were set on our way within minutes. The place has tons of small details all throughout the place so make sure to walk around the entire complex. Theres places to BBQ, small shops, characters who show up in costume, and cast members who take your picture while you float around the lazy pool. We missed out on Stitch due to arriving late so make sure you're there well in advance for the character you want to take a picture with since they dont joke around when it comes to the times. The lagoon is also very close, a few steps from the lazy river so that was nice. The view from 1040 was awesome and couldn't ask for anything more. Private Dinning. Needs some work. The food is OK. I would stay away from the fettucini alfredo, it taste like boxed macarroni and cheese. The cons for this is the price (but you know this going into a Disney place), and the location to Waikiki and Honolulu. Its about 20 minutes away and about an hours drive to the North Shore. If you want to leave behind the hustle of the city this is the place. Read moreGenuine Expedia guest review
"Not worth the money"
Typical Disney hotel. Very clean and nice staff. Too expensive for what you get. There are a lot better deals out there.Genuine Expedia guest review
I'm not a disney slappy, but my wife is and so we got married and spent our wedding night at Au'lani. The resort is gorgeous, the accomadations are amazing, the service was top notch in every way, and the area is very quiet as compared to the commercial busyness of the Waikiki area. Would definitely stay there again without question.Genuine Hotels.com guest review
"Failed to meet my expectations"
Aulani is terribly expensive, even for Hawaii standards. The Amu-Amu restaurant is ridiculous and other guests told us it was the most expensive restaurant of the four lagoons area, and the food was just okay. They do not dine at Aulani during their stay, and we soon learned why. We did have breakfast one morning at Amu-Amu, the waiter forgot my sourdough […] toast, which came when I was done with my meal, when I cancelled it and told him I did so, his rather arrogant response was "no problem"...well I said it's a problem for ME !!!..I spoke with the manager and he gave us some token fruit . Standing in line at Aunty's beach house to sign up for children's programs you pay extra for, only to learn they are sold out, is an old school methodology with on-line capability so prevalent today, those cast members inside told us they have had numerous complaints, have informed management but nothing has been done....go figure !! I had to call the front desk on two days to get our room cleaned...and no I did not have the privacy sign out, and was not in my room all day !! So no excuse other than it was missed "twice" at those rates I expect better service !! Needless to say, I will not be back, and will not recommend Aulani to my family or friends. !! Read moreGenuine Expedia guest review
"Great family vacation site."
Beautiful place. Nice staff. Good food but be prepared to pay adult price for any child over 10 at the buffet. Loved the pool policy of clearing items/towels unattended for an hour, since it gave everyone a chance to get covered seating by the pool throughout the day.Genuine Expedia guest review
"Great for young kids"
This was our first stay in peak season (end of July) and the kids (6 and 3) had an amazing time. The rooms were decent and we had a nice view of the ocean and the mountains from the 15th floor. Upon arrival our room was not ready but we walked aroun the pool area and when I went back to check 30 minutes later they were just about to call me. The kids […] enjoyed the water park. Our 6 yr old loved the waterslide and the lazy river. Our 3 yr old loved meeting all of the characters and the lazy river. Tip: get your wristband and towel right when it opens and scope out your seats. This is the first resort that had a 1 hour towel policy which was awesome. If you didn't come back to the seats in 1 hour they would pack up your stuff so someone else could sit down. If you are late getting to the pool be sure to watch those guys as you can get a premium spot. Read moreGenuine Expedia guest review
"Lovely and wonderful, crowded and expensive"
The resort is first class, beautiful. So much for kids and families to do. Beach, snorkel pool, lazy river, slides are all amazing. Character breakfast is fun and festive. Staff is very pleasant. It's very expensive--room rates are high, parking is $35 per day, and average meals for a family of four top $100 a pop. For that money, it should be first […] class service all the way. But it is very crowded and the servers seem stretched and there are many service glitches along the way, and a lack of enough pool chairs. We had to wait for everything from beach towels, beach chairs, spots to sit and each lunch, and for housekeeping service. They need to hire more people and finish their expansion to accommodate the crowds to give an appropriate experience for what they are charging. Read moreGenuine Expedia guest review
"Fun family resort"
The staff is thoughtful and helpful (mostly). The food is very expensive.Genuine Expedia guest review
It was the perfect stay, Aulani offers the true definition of paradise. My husband, daughter and I had fun in all the pools and the beach was exceptional. Definitely worth every penny!Genuine Expedia guest review
"Nice place to stay"
Great salt water snorkling tank. Great water slides. Great lagoon. Nice restaurants.Genuine Expedia guest review
"We loved our stay!"
We had such a wonderful time! There is a lot to do! Everyone was very nice! I loved that when you drop your kids at Aunty's beach house they make sure you wash your hands before entering. They ate very clean. We have such wonderful memories that will last for a life time. I would definitely like to take the kids again.Genuine Expedia guest review
An amazing resort, with excellent customer service! If you're expecting it to be "Disney-fied", with all the characters plastered everywhere, this is not that. It is very tastefully decorated, with hardly any hint that this is Disney property. The customer service is excellent from the time you step out of the car! We were greeted by a hostess at the […] front door, who escorted us to the check -in desk, all the while giving us a mini-tour, and explaining how things work. The grounds, pool areas, the rooms are immaculate! The rooms have a lot of little touches the make the difference (shelves next to the bed to hold your chargeable items; space under the bed to store your suitcases, etc.). There are tons of water activities, from the pools, lazy river, kids area, infinity hot tubs, and the beach. There are several restaurants that had live music in the evenings, and tons of other planned and unplanned activities. The biggest bonus for us was there were planned activities for our teenager. He was constantly busy with kids his own age. The staff is outstanding and second to none in customer service Everyone has a great smile, and an "Aloha" just walking down the hall. It is very pricey, but it is Disney, and it is in Hawaii, so you do the math. We cut down on expenses by eating breakfast and dinner off-site, and eating a snack lunch on the property. You can go across the street, or go to Kapiolei (short 5 mile drive). All in all, a memorable stay! Read moreGenuine Hotels.com guest review
"Almost 5 stars"
It's everything you would expect from Disney without getting mickie'd to death. It's like being on a cruise ship as far as meal options, be prepared for a big shocker upon checkout. The ground transportation is non existent and the cab company they recommend (Charley's) is horrible. They seem to have a better service called ko'olina transportation but […] we didn't get that choice. To be considered 5 star I think they need to get that figured out first. There was construction going on which made the beach experience unpleasant, but we were warned at the time of booking, so not much we could do about that. No surprise Disney stock is at an all time high with properties like this. Read moreGenuine Expedia guest review
"This hotel is the perfect Hawaii experience."
we stayed there for 7 nights and loved the continuing dfferent dailyactivities. a family would never have to leave the hotel with all the things going on.Genuine Expedia guest review
Great resort. Awesome pool, private beach, great environment, landscaping, ambiance and setting. Rooms were very nice and clean. Hotel Staffs are very nice. My daughter enjoys playing in the pool and all activities to play with Micky, Minnie, chip and dale.Genuine Expedia guest review
"Comforting hotel with a family orientation."
It was great swaying in the lazy river with my family and having fun at the beach and waterslides with my daughter.Genuine Expedia guest review
"Good vacation spot if you have young kids"
The entire resort is very artificial....the lagoon, the beach....BUT it is very very beautiful and everything is focused on giving young kids a great place to play. If you have young kids, they will love this resort.Genuine Hotels.com guest review
"VERY NICE RESORT CLOSE TO THE BEACH"
FRIENDLY STAFF - WIFI . GREAT FOOD VERY NICE FACILITY ( POOL , SPA, AMMENETIES)Genuine Expedia guest review
"Aulani Hotel/Disney Hawaii"
Enjoyed our stay at the Aulani Disney Hotel. Friendly staff. Spent most of our time by the pool and at the floating river.Genuine Expedia guest review
"Unique Hawaiian Getaway"
This is a beautiful hotel. That said, it does seem that the timeshare aspect is the real focus of Disney. The in room amenities are scarce, considering the rates. The grounds, pools, beach access are great. There is a need for more dining options, but a short walk across the street takes you to a shopping center with more dining options. We loved the […] emphasis on Hawaiian culture and the activities. We made kukui bracelets, feather hibiscus, leis, and followed the Menehune trail game. There are kayak and paddleboard rentals and complimentary boogie boards (although these are just for floating as there arent really any waves.) There is still construction going on though and the noise was somewhat annoying. This is a very nice resort for families with small children. Read moreGenuine Expedia guest review
"A 70th birthday"
We celebrated my husband's 70th birthday with our 2 children and their spouses and 4 little grandchildrn at the Aulani Disney Resort. The staff were friendly and helpful (thank you Lokelani & Renee at Ama'Ama Restaurant), the hotel was a happy hive of activity and there was much to keep our 4,3, & 2 year olds happy! (Thank you Minnie, Mickey, Goofy, […] Chip n Dale and Stitch - sorry we missed you this time Donald). The addition of another swimming pool (in the works) will be a great attraction in the future. The cove provided a safe calm beach side venue for sand and water play at sunset. I was greatly impressed with the care the groundskeepers took to maintain the lush tropical planting throughout the resort. We will definitely return for other annual celebrations! Read moreGenuine Expedia guest review
"Disney does it the best"
Great resort..with the resort prices. Awesome pool, private beach, great environment, landscaping, ambiance and setting. Rooms were very nice and clean. The staff was very friendly and welcoming. Perfect for children and adults. The best thing about this resort is the pools. The lazy pool, the Menehune bridge for the kids, the hot tub over looking the […] private beach, the slides, the hidden whirlpools and did I mention the warm beach ocean? This resort is pricey, but if you have the money saved up and would like to give your children a Disney experience then this resort is the best. My kids had a blast, meeting Micky, Goofy and Minnie at breakfast and having lots of activities to do as a family really made this stay worth while. The resort was only about 40 minutes away form the North Shore and about 30 minutes away from bustling Waikiki. One good tip is to buy groceries and water across the street at the Island Market (ABC store). Also, try eating across the street at Monkey Pod and Roy's, great service and food without the resort prices. Read moreGenuine Expedia guest review
"Perfect for families, as you would expect!"
Absolutely amazing week! The Disney Aulani hotel is fabulous, and the kids and parents all loved the trip. Our 7 year old loved the kids club (Aunty's Beach House), and spent a big chunk of our time there. I've heard about children not wanting to leave the kids club, but this was our first experience as such. We also loved the characters, and especially […] the character breakfast, called "Aunty's Breakfast Celebration at the Makahiki." We enjoyed this so much, we went on our first and our last days of the trip. The kids absolutely loved dancing around with Goofy, Mickey and Minnie. Read moreGenuine Expedia guest review
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