This was an amazing get-away. My kids had a blast, said it was the best place ever!Genuine Hotels.com guest review
"Best place for a family"
Loved this place, we spent three nights at the Aulani and four at Turtle Bay with a four year old. Auntie's Beach House is a game changer. My son loved it doing the Space Goo, Eruption Destruction, Musical Mix up and Surfs up with Chip and Dale. All home runs. Monkey Pod across the street is awesome and the character breakfast buffet was worth it. Pay […] the premium and stay here. The water slides were great fun. Great decision to all who stay at the Aulani. Turtle Bay, not so much for a family vacation. Read moreGenuine Hotels.com guest review
poor customer service,Genuine Hotels.com guest review
"Most Awesome Hotel in all of Hawaii"
We loved it. We got upgraded for free to a bedroom suite. The pools, slides, children activities were amazing. We had a late flight so got to hang out at the hotel and swim while the kids enjoyed the activities on our last day. Great way to say Aloha until next year.Genuine Hotels.com guest review
Hotel staff helped a lot of us. One concern is the daily guide specified in Japanese does not consistent with english version. It will make a confusion.Genuine Hotels.com guest review
The food is outrageous. The resort is amazing. Try to make reservations for the different restaurants as soon as you can. They are always booked in advance. The resort cost is the biggest downfall. It should be more reasonable. The Disney characters should be roaming around the resort more often. That's why people go there is for the Disney feel.Genuine Hotels.com guest review
Chris the manager was great and very professional. He helped us get a room after we had got the wrong room given to us twice. He took care of everything very well and personally took care ot it. The staff out at the pools were a little rude sometimes and not quite the "Disney" people we expected with smiles and positiveness. Many of them were though […] so it was good just a few sour apples. Read moreGenuine Hotels.com guest review
"Needs more disney characters"
I stayed at this resort for 3 nights and my experience at this resort was just OK. The rooms weren't cleaned till 3-4PM. You would expect to see the disney characters through out the day but they were hardly there. The pool and lazy river were great. The breakfast with characters was great.Genuine Hotels.com guest review
It was a great experience. We loved the hotel and all the activities. The kids enjoyed it so much that they didn't want to go anywhere else. The staff was great. The service was great. The restaurants are over priced and the food was not good. Otherwise we enjoyed it.Genuine Hotels.com guest review
was good for the kids. i did. not like that the other guest reserves all pool chairs and most were not even there to use it.. felt it was a race every morning to get a spot.Genuine Hotels.com guest review
The food cost was very excessive. Hotel is in the middle of nowhere and you have no choice but to eat the average food at twice the cost of a 4 star resturant.Genuine Hotels.com guest review
"A must visit, if you have Disney kind of kids."
Very nice Hotel, but worth one day stay. Be prepared to empty out your wallet.Genuine Hotels.com guest review
"It is an excellent family hotel!!"
Friendly staff , my kids loved it! They accommodate our group of 13. The rooms where very clean and the beach was amazingGenuine Expedia guest review
"Excellent family resort"
Great resort for the family. 4year old loved Auntys Beach House, different pools, water play and the beach. His favorite was the Disney character breakfast with singing and dancing (the breakfast food was great too; mickey waffles, pancakes, French toast, loco moco, fresh fruit, made to order omlets and more!) Drinks are pricey, so hit up the ABC across […] the store for food and drinks. If you do buy at Aulani, get beer at Makahiki, $5 beer vs 7 at pool side. Get to the pool early as lounge chairs are covered with towels. 1st come 1st serve. The beach isn't too busy early tho. Read moreGenuine Expedia guest review
"We can't wait to go back!!"
This was easily the best vacation we have ever had. Our initial greeting came with friendly smiles, gorgeous leis and gifts for my children and deliciously scented water which was needed after long travels. Our room was perfect with a great view and a kitchenette that was perfect for snacks and drinks. I cannot say enough about the pools and grounds. […] They were meticulously kept and all staff was extremely helpful and attentive. I think the only advice I would give it that it is a must to get to the pool early. If you arrive after 9-10am, you will not find an open seat and if you do, it may not have an umbrella which was a must for us. It gets very busy so be prepared. Aunty's Beach House is a blast for the kids and a nice change of pace. They take great care of your kiddies and give mom and dad a chance to have some quiet time. We ate at the Makahiki for breakfast and the pool for lunch everyday. Yes, it pricey, but honestly, I am tired of people taking about how expensive this place is. Of course it expensive! Its Disney and Hawaii, to expect anything less is silly, so spend your hard earned money and enjoy! We spent one day in Waikki and I don't ever need to go back. Its overcrowded, commercialized and dirty. Ko Olina is much nicer and gives a better Hawaiian experience. So when we return (hopefully sooner than later), we will not rent a car as never used it. You will love this place! Aloha! Read moreGenuine Expedia guest review
"One of the best Hotel / Resort in paradise"
Top notch facilities, great location, beautiful beach, great entertainment, extraordinarily food, and friendly people make this place one of the best vacation destination.Genuine Expedia guest review
It was an amazing time!!! Beautiful resort. Great customer service!!!Genuine Expedia guest review
Overall enjoyed stay. However, our room was not as clean as i expected it would be for the price we paid. It appears that the previous hotel guests had cake and there was cake crumbs left uncleaned in the refrigerator as well as on the floor. Also, the bathroom did not appear to have been cleaned. Toilet room smelled like urine (very strong oder) and […] sick was still dirty. Read moreGenuine Hotels.com guest review
Only complaint was that it was very busy. Had to walk around for over an hour to find poolside seats. Best Kids Club ever.Genuine Hotels.com guest review
The place was relaxing and beautiful to spend a vacation.Genuine Expedia guest review
"Great Disney resort"
Good hotel located at ocean side and hiding from city. Good breakfast and pool side meal. Hotel cost is not cheap but other price is affordable to enjoyGenuine Hotels.com guest review
We usually travel to Maui and tried Oahu for the first time with the family. This was probably one of our best trips ever!! We were there for 12 days and enjoyed ever minute of our stay!Genuine Expedia guest review
"Nice for kids"
Great place for kids, but after a couple of days it may become boring...Genuine Expedia guest review
"Great with kids beach pool and Mickey"
But you probably need a car for couple day to go East of the island thats where Waikiki it take 40 minutes drive.Genuine Expedia guest review
"What an amazing experience!"
From the point of arriving to checking out, was nothing short of amazing! We were greeted with lei's at the front, the staff was very friendly and hospitable, and the whole experience is unforgettable.Genuine Expedia guest review
"Completely up to Disney standards"
This hotel is definitely up to Disney standards. Disney is a name in and of it self, so going to Aulani, I definitely had a standard I was looking for. It totally lived up to it. A smile and a flower or kukui nut lei greeted us as we checked in. It didn't seem overcrowded, but perhaps it was the time of year (June) - although it was difficult to get […] a seat if you got to the pool later in the day. The staff was very nice. There are plenty of activities to do (some were complimentary and some required an additional fee). I wish, at check-in, there was a tour of the facilities offered. I felt a tad bit lost just reveiwing the map. I did research before we left, but there is just so much going on that it's a bit hard to keep up. However, the Daily Iwa was a great help. AND, any of the Cast members that I talked to were very helpful. Read moreGenuine Expedia guest review
"Crowded, overpriced hotel"
Noisy hotel room without view, next to stairwell, next to room with crying baby all night long. Hotel is extremely crowded throughout the property: was unable to make reservations at any of the on-site restaurants two weeks in advance nor find any lounge chairs at any of the on-site pools at 9am. Worst >$550 ever spent!Genuine Expedia guest review
"Would have rated higher if it wasn't so remote."
Great hotel with it own little water park. But being so far from Waikiki makes hard to see any sights.Genuine Hotels.com guest review
"Excellent Hotel for the Family"
We had a great time at this hotel, especially the kids. I would recommend anyone with a family to stay hereGenuine Hotels.com guest review
Kid to Adult friendly, all ages will enjoy. Amazing experience and would love to come back again in near future. The whole staff was excellent and made our stay even better than expected. It's fun and exhilarating from morning till night.Genuine Expedia guest review
"perfect place for families"
We had a great time at the Aulani Disney Resort. Our two boys loved the place and they had tons of fun playing in the pools and on the beach. The resort is perfect for families, there are lots of pools and water activities for kids. The food is pricey, but that is to be expected when vacationing in Hawaii. Our only issue was our room. When we checked […] in we asked if it is possible for a free upgrade, especially since the hotel was not even close to being fully booked, but we were told it was not possible. On our third night there, we discovered a very bad smell in our room when we returned back from dinner, that smelled like burnt rubber. It was very hard to breathe in the room and we had to move to another room. No one at the hotel explained what the cause of the bad smell was, they just moved us to another room. Kinda strange. Besides that, we enjoyed our stay there and loved the convenience of the place. Read moreGenuine Hotels.com guest review
"It depends what you are looking for"
We had a lovely stay at the resort but there were definitely a few things that we didn't care for. The main swimming pool was closed early most days and opened late. Most people are coming from a time difference where we are up early so that was a bummer. We also didn't enjoy eating at the same overpriced 2 restaurants all week. To drive to the nearest […] cool place to dine was very far. It took us 2 hours to get to Waikiki in traffic (only 30 mins back thank goodness traffic let up). It was again 2 hours to go visit the dolphins. I would stay somewhere more walkable to shopping (there is virtually none) and a variety of restaurants. The food we had was delicious but for the 3 of us, it was $80 plus for every meal including breakfast, and after 6 days of eating there, we would have enjoyed a 10 min drive to another place for food even, but the resort is remote. As far as the Disney themed goes, we were ok that it was Disney LITE, but if you are expecting a lot of different characters, I would suggest going to Disneyland. We really enjoyed the staff, they were very helpful and pleasant. They left little gifts for us each night. The only other negative was that they didn't unload all our bags to the shuttle to the airport. :( We now are home without 2 bags which they are sending. Read moreGenuine Expedia guest review
This hotel went above and beyond our expectations. It was a five star experience from food, accomodations & service. I couldn't have asked for a better place to stay in hawaii.Genuine Expedia guest review
"Good for ages 3+"
We decided to take our 1 and a half year old daughter there to experience it before we left the island. I already did the research and knew she wasn't going to be able to participate in Auntie's beach house. But the menehuna bridge was supposed to be all ages, that being said I took her on it and was going to go down the slide with her when the attendant […] told me parents weren't allowed... This is supposed to be a place for children and there was absolutely nothing to do with our daughter other than go down the lazy river with her and take her to the beach. It was over priced and the character breakfast had a total of 3 characters. One of which who left around 8 when breakfast starts at 7. My advice would be A) go there as a couples getaway or B) save your money and take them to the Polynesian cultural center, kualoa ranch, dole plantation, Waikiki aquarium/zoo, bishop museum, and the cultural place such as iolani palace. Go out and explore the island instead of paying over a grand for a weekend stay. Read moreGenuine Expedia guest review
"More Disney than Hawaii."
The resort has unmatched activities for kids and a spa that is amazing. Another plus is that this place does not nickel and dime you like other resorts a lot of the rentals are free.Genuine Hotels.com guest review
"parking too expencive"
It is SHUHEI NAKAMURA you let me stay the other day. I asked about the parking fee. When asked towards the hotel, I was told that it is out If you put the parking ticket after putting the room key in the payment machine. But error was displayed in the way. After all, I paid $ 70 for two nights with a credit card. $ 35 payment at check-out, I paid $ […] 105 in total. Will it correct with this? Up front did not go back to the question I was in such a hurry. I want a refund. Read moreGenuine Expedia guest review
"Nice character hotel"
The hotel has smaller open place than I thought . The water park is small. So I should say it is pricy.Genuine Expedia guest review
"Excellent amenities, don't go anywhere else..."
Everything about Aulani is awesome!... except for the following: If you are staying over 4 days activities get repetitive as well as food options. About food, way overpriced, especially the Buffet. A la carte options are scarce but delicious. We really enjoyed Aulani but not the outside tours, the kids surfing class is a good initiative but it still […] needs improvements and is very expensive, paradise cove luau is decent the food is terrible, we paid for VIP which is double the price than regular admission whom were sited only a few feet away... very expensive, not worth it!. We rented a car at the resort and visit the pineapple fields and the Waterfall, that was way worth it... Just our experience. Thanks Read moreGenuine Hotels.com guest review
"Great for families with kids"
Our boys were 6 and 2 and the staff and facilities were wonderful. The rooms were spacious and clean. The staff shared the spirit of Aloha. The pools were great and clean. Truly the spirit of Disney honored the Hawaiian culture. The Starlit Hui was fantastic and short enough for the littles attention span. Pricey, but well worth it. Many shuttles available […] every day to excursions and the staff was helpful with suggestions based on the children's ages. Definitely will come back. Read moreGenuine Expedia guest review
"Great for families with young children"
Beautiful property. Need to plan your days according to properties schedule of events or else you'll miss out on all the resort has to offer. Great for kids and parents.Genuine Expedia guest review
Nice resort and very well planned by Disney. However, if they are calling it Disney there should be more than just 3 Disney characters at the theme breakfast. Kind of far away from Waikiki so visitors better get a rental car because the taxi ride from the airport will be the same as the rental car for a week.Genuine Hotels.com guest review
"Great place but way too crowded!"
Staff and facilities were great, however, when we went the hotel was at a very high occupancy plus they were selling day tickets to locals who were on spring break. It was very crowded - unless you got up at 6am, there would be a 40 minute wait to get breakfast and it was difficult to find a free chair at the pools or beach.Genuine Expedia guest review
"Pretty much what you'd expect"
Overall very nice. The kids had good fun in the well-heated pools, the not-terrifying slides, the fish-stocked artificial snorkeling reef, and the calm-water ocean inlet. Very comfortable and controlled--one of those always good and sometimes almost but never quite great experiences. Claiming pool chairs wasn't fun but was doable if you were willing […] to wake up early enough, and most people were friendly and generous enough about it--we were all in the same boat. Cleaning services missed our room one day but made up for it with a little extra attentiveness later. The key card system glitched but was quickly fixed. The restaurants were overpriced and needed reservations well in advance but the food was pretty decent (and the shaved ice stand was worth the long lines). The stores and restaurants across the street provide some decent alternatives. Overall, there was kind of an amusement park feeling which makes it not the right place if what you want is just some peace and quiet, but if you're even considering this place to begin with, that's probably not too high on your priority list. We'd definitely consider going again. Read moreGenuine Expedia guest review
Really great family fun. Friendly staff Definately follows the Disney business model of excellent serviceGenuine Expedia guest review
This was our second visit to Aulani, and unfortunately, it no longer lives up to the hype. The resort has almost tripled in occupancy since we were last there (late 2012), and the crowds are shocking. We once were in a hot tub meant for 9 (as posted) and there were 37 people in it (not an exaggeration). The lines to sign children up for the offerings […] at the kids' club started at 7:00 AM and lasted over an hour (just like a ride at Disneyland). Not the sort of thing you expect when you're paying these rates. I would only recommend this resort if one is in Hawaii and plans to spend only a couple of days here to use the crowded pools AND only if one gets an incredible deal. Read moreGenuine Hotels.com guest review
"33rd Birthday at Aulani"
First time in Oahu. First time at Aulani!!! Will highly recommend both!!!Genuine Expedia guest review
The resort is everything that it is advertised to be. There's not much else to do in the area immediately outside of the resort, so it's helpful to have a rental car. The service was excellent overall. I would go backGenuine Hotels.com guest review
"Absolutely loved everything our stay"
The pools were awesome and the beach was beautiful. Loved the hula show and movie nights and all the Disney Characters and all their interactions with them, my son was in awe and had the best time of his life. Everything was top notch. Can't wait to go back next year.Genuine Expedia guest review
"Perfect family spot"
We arrived very late on Friday night and were greeted with smiles and excellent service. The room was spacious and beds were extremely comfortable. All of the activities and characters were a great addition to the island activities we did. Breakfast in the Ulu Cafe was a great place to get something quick. The staff and amenities made our trip perf […] ect! Read moreGenuine Expedia guest review
"Family friendly and subtly Disney"
We stayed for a week and we all loved it (me, wife, 8 and 10 year old kids) Quiet, clean, super friendly staff. We're Disney fans and loved all the subtle Disney touches throughout the resort. Kids loved Aunties Beach House. So much to do at the resort and lots of it is included at no extra cost. Stocked up on groceries at the Target up the street and […] probably saved a bunch of money as a result. We'll definitely be back again Read moreGenuine Expedia guest review
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