It was an amazing time!!! Beautiful resort. Great customer service!!!Genuine Expedia guest review
Overall enjoyed stay. However, our room was not as clean as i expected it would be for the price we paid. It appears that the previous hotel guests had cake and there was cake crumbs left uncleaned in the refrigerator as well as on the floor. Also, the bathroom did not appear to have been cleaned. Toilet room smelled like urine (very strong oder) and […] sick was still dirty. Read moreGenuine Hotels.com guest review
Only complaint was that it was very busy. Had to walk around for over an hour to find poolside seats. Best Kids Club ever.Genuine Hotels.com guest review
The place was relaxing and beautiful to spend a vacation.Genuine Expedia guest review
"Great Disney resort"
Good hotel located at ocean side and hiding from city. Good breakfast and pool side meal. Hotel cost is not cheap but other price is affordable to enjoyGenuine Hotels.com guest review
We usually travel to Maui and tried Oahu for the first time with the family. This was probably one of our best trips ever!! We were there for 12 days and enjoyed ever minute of our stay!Genuine Expedia guest review
"Nice for kids"
Great place for kids, but after a couple of days it may become boring...Genuine Expedia guest review
"Great with kids beach pool and Mickey"
But you probably need a car for couple day to go East of the island thats where Waikiki it take 40 minutes drive.Genuine Expedia guest review
"What an amazing experience!"
From the point of arriving to checking out, was nothing short of amazing! We were greeted with lei's at the front, the staff was very friendly and hospitable, and the whole experience is unforgettable.Genuine Expedia guest review
"Completely up to Disney standards"
This hotel is definitely up to Disney standards. Disney is a name in and of it self, so going to Aulani, I definitely had a standard I was looking for. It totally lived up to it. A smile and a flower or kukui nut lei greeted us as we checked in. It didn't seem overcrowded, but perhaps it was the time of year (June) - although it was difficult to get […] a seat if you got to the pool later in the day. The staff was very nice. There are plenty of activities to do (some were complimentary and some required an additional fee). I wish, at check-in, there was a tour of the facilities offered. I felt a tad bit lost just reveiwing the map. I did research before we left, but there is just so much going on that it's a bit hard to keep up. However, the Daily Iwa was a great help. AND, any of the Cast members that I talked to were very helpful. Read moreGenuine Expedia guest review
"Crowded, overpriced hotel"
Noisy hotel room without view, next to stairwell, next to room with crying baby all night long. Hotel is extremely crowded throughout the property: was unable to make reservations at any of the on-site restaurants two weeks in advance nor find any lounge chairs at any of the on-site pools at 9am. Worst >$550 ever spent!Genuine Expedia guest review
"Would have rated higher if it wasn't so remote."
Great hotel with it own little water park. But being so far from Waikiki makes hard to see any sights.Genuine Hotels.com guest review
"Excellent Hotel for the Family"
We had a great time at this hotel, especially the kids. I would recommend anyone with a family to stay hereGenuine Hotels.com guest review
Kid to Adult friendly, all ages will enjoy. Amazing experience and would love to come back again in near future. The whole staff was excellent and made our stay even better than expected. It's fun and exhilarating from morning till night.Genuine Expedia guest review
"perfect place for families"
We had a great time at the Aulani Disney Resort. Our two boys loved the place and they had tons of fun playing in the pools and on the beach. The resort is perfect for families, there are lots of pools and water activities for kids. The food is pricey, but that is to be expected when vacationing in Hawaii. Our only issue was our room. When we checked […] in we asked if it is possible for a free upgrade, especially since the hotel was not even close to being fully booked, but we were told it was not possible. On our third night there, we discovered a very bad smell in our room when we returned back from dinner, that smelled like burnt rubber. It was very hard to breathe in the room and we had to move to another room. No one at the hotel explained what the cause of the bad smell was, they just moved us to another room. Kinda strange. Besides that, we enjoyed our stay there and loved the convenience of the place. Read moreGenuine Hotels.com guest review
"It depends what you are looking for"
We had a lovely stay at the resort but there were definitely a few things that we didn't care for. The main swimming pool was closed early most days and opened late. Most people are coming from a time difference where we are up early so that was a bummer. We also didn't enjoy eating at the same overpriced 2 restaurants all week. To drive to the nearest […] cool place to dine was very far. It took us 2 hours to get to Waikiki in traffic (only 30 mins back thank goodness traffic let up). It was again 2 hours to go visit the dolphins. I would stay somewhere more walkable to shopping (there is virtually none) and a variety of restaurants. The food we had was delicious but for the 3 of us, it was $80 plus for every meal including breakfast, and after 6 days of eating there, we would have enjoyed a 10 min drive to another place for food even, but the resort is remote. As far as the Disney themed goes, we were ok that it was Disney LITE, but if you are expecting a lot of different characters, I would suggest going to Disneyland. We really enjoyed the staff, they were very helpful and pleasant. They left little gifts for us each night. The only other negative was that they didn't unload all our bags to the shuttle to the airport. :( We now are home without 2 bags which they are sending. Read moreGenuine Expedia guest review
This hotel went above and beyond our expectations. It was a five star experience from food, accomodations & service. I couldn't have asked for a better place to stay in hawaii.Genuine Expedia guest review
"Good for ages 3+"
We decided to take our 1 and a half year old daughter there to experience it before we left the island. I already did the research and knew she wasn't going to be able to participate in Auntie's beach house. But the menehuna bridge was supposed to be all ages, that being said I took her on it and was going to go down the slide with her when the attendant […] told me parents weren't allowed... This is supposed to be a place for children and there was absolutely nothing to do with our daughter other than go down the lazy river with her and take her to the beach. It was over priced and the character breakfast had a total of 3 characters. One of which who left around 8 when breakfast starts at 7. My advice would be A) go there as a couples getaway or B) save your money and take them to the Polynesian cultural center, kualoa ranch, dole plantation, Waikiki aquarium/zoo, bishop museum, and the cultural place such as iolani palace. Go out and explore the island instead of paying over a grand for a weekend stay. Read moreGenuine Expedia guest review
"More Disney than Hawaii."
The resort has unmatched activities for kids and a spa that is amazing. Another plus is that this place does not nickel and dime you like other resorts a lot of the rentals are free.Genuine Hotels.com guest review
"parking too expencive"
It is SHUHEI NAKAMURA you let me stay the other day. I asked about the parking fee. When asked towards the hotel, I was told that it is out If you put the parking ticket after putting the room key in the payment machine. But error was displayed in the way. After all, I paid $ 70 for two nights with a credit card. $ 35 payment at check-out, I paid $ […] 105 in total. Will it correct with this? Up front did not go back to the question I was in such a hurry. I want a refund. Read moreGenuine Expedia guest review
"Nice character hotel"
The hotel has smaller open place than I thought . The water park is small. So I should say it is pricy.Genuine Expedia guest review
"Excellent amenities, don't go anywhere else..."
Everything about Aulani is awesome!... except for the following: If you are staying over 4 days activities get repetitive as well as food options. About food, way overpriced, especially the Buffet. A la carte options are scarce but delicious. We really enjoyed Aulani but not the outside tours, the kids surfing class is a good initiative but it still […] needs improvements and is very expensive, paradise cove luau is decent the food is terrible, we paid for VIP which is double the price than regular admission whom were sited only a few feet away... very expensive, not worth it!. We rented a car at the resort and visit the pineapple fields and the Waterfall, that was way worth it... Just our experience. Thanks Read moreGenuine Hotels.com guest review
"Great for families with kids"
Our boys were 6 and 2 and the staff and facilities were wonderful. The rooms were spacious and clean. The staff shared the spirit of Aloha. The pools were great and clean. Truly the spirit of Disney honored the Hawaiian culture. The Starlit Hui was fantastic and short enough for the littles attention span. Pricey, but well worth it. Many shuttles available […] every day to excursions and the staff was helpful with suggestions based on the children's ages. Definitely will come back. Read moreGenuine Expedia guest review
"Great for families with young children"
Beautiful property. Need to plan your days according to properties schedule of events or else you'll miss out on all the resort has to offer. Great for kids and parents.Genuine Expedia guest review
Nice resort and very well planned by Disney. However, if they are calling it Disney there should be more than just 3 Disney characters at the theme breakfast. Kind of far away from Waikiki so visitors better get a rental car because the taxi ride from the airport will be the same as the rental car for a week.Genuine Hotels.com guest review
"Great place but way too crowded!"
Staff and facilities were great, however, when we went the hotel was at a very high occupancy plus they were selling day tickets to locals who were on spring break. It was very crowded - unless you got up at 6am, there would be a 40 minute wait to get breakfast and it was difficult to find a free chair at the pools or beach.Genuine Expedia guest review
"Pretty much what you'd expect"
Overall very nice. The kids had good fun in the well-heated pools, the not-terrifying slides, the fish-stocked artificial snorkeling reef, and the calm-water ocean inlet. Very comfortable and controlled--one of those always good and sometimes almost but never quite great experiences. Claiming pool chairs wasn't fun but was doable if you were willing […] to wake up early enough, and most people were friendly and generous enough about it--we were all in the same boat. Cleaning services missed our room one day but made up for it with a little extra attentiveness later. The key card system glitched but was quickly fixed. The restaurants were overpriced and needed reservations well in advance but the food was pretty decent (and the shaved ice stand was worth the long lines). The stores and restaurants across the street provide some decent alternatives. Overall, there was kind of an amusement park feeling which makes it not the right place if what you want is just some peace and quiet, but if you're even considering this place to begin with, that's probably not too high on your priority list. We'd definitely consider going again. Read moreGenuine Expedia guest review
Really great family fun. Friendly staff Definately follows the Disney business model of excellent serviceGenuine Expedia guest review
This was our second visit to Aulani, and unfortunately, it no longer lives up to the hype. The resort has almost tripled in occupancy since we were last there (late 2012), and the crowds are shocking. We once were in a hot tub meant for 9 (as posted) and there were 37 people in it (not an exaggeration). The lines to sign children up for the offerings […] at the kids' club started at 7:00 AM and lasted over an hour (just like a ride at Disneyland). Not the sort of thing you expect when you're paying these rates. I would only recommend this resort if one is in Hawaii and plans to spend only a couple of days here to use the crowded pools AND only if one gets an incredible deal. Read moreGenuine Hotels.com guest review
"33rd Birthday at Aulani"
First time in Oahu. First time at Aulani!!! Will highly recommend both!!!Genuine Expedia guest review
The resort is everything that it is advertised to be. There's not much else to do in the area immediately outside of the resort, so it's helpful to have a rental car. The service was excellent overall. I would go backGenuine Hotels.com guest review
"Absolutely loved everything our stay"
The pools were awesome and the beach was beautiful. Loved the hula show and movie nights and all the Disney Characters and all their interactions with them, my son was in awe and had the best time of his life. Everything was top notch. Can't wait to go back next year.Genuine Expedia guest review
"Perfect family spot"
We arrived very late on Friday night and were greeted with smiles and excellent service. The room was spacious and beds were extremely comfortable. All of the activities and characters were a great addition to the island activities we did. Breakfast in the Ulu Cafe was a great place to get something quick. The staff and amenities made our trip perf […] ect! Read moreGenuine Expedia guest review
"Family friendly and subtly Disney"
We stayed for a week and we all loved it (me, wife, 8 and 10 year old kids) Quiet, clean, super friendly staff. We're Disney fans and loved all the subtle Disney touches throughout the resort. Kids loved Aunties Beach House. So much to do at the resort and lots of it is included at no extra cost. Stocked up on groceries at the Target up the street and […] probably saved a bunch of money as a result. We'll definitely be back again Read moreGenuine Expedia guest review
"Quiet pool for adults"
Quite disappointing for the price $378 per night for a Garden View room. Food seemed like an afterthought. The pool menu was very limited. AmaAma restaurant's food was mediocre. Macaroni & cheese appetizer looked and tasted like box pasta. Much better food in shopping center across the street. Skipped my included breakfast last morning and went to coffee […] shop there. I would not recommend this Disney property. Read moreGenuine Expedia guest review
Friendly staff nice everything was perfect. No complaintsGenuine Expedia guest review
Clean, friendly staff, well maintained property, of course it is Disney. Resort prices at all the food service venues, need more choices like pizza, hamburgers, etc. basic kids food, otherwise an excellent resort. Room rate is a little pricy for what you get though.Genuine Hotels.com guest review
"Disney does it with class"
Great resort with all the amenities. No longer need to travel to Maui or Kauai. Everything for the family in one spot. Disney thinks of everything. Everyone had a great time.Genuine Expedia guest review
"We ❤️ Aulani!!"
My husband travels to Honolulu often for business. We usually stay at the Sheraton or the Hilton in Waikiki. We came across a deal for Aulani and we decided to try it out. Our family had a blast, it's a 5 star resort!! We have found a new love- the Aulani!! Our kids are 5 and 8 and we spent hours enjoying; the lazy river, slides, infinity pool, reef-you […] name it we did it! Our children really enjoyed Aunties beach house and the staff! It's a wonderful safe environment and we felt at ease dropping our children off there. Just some thoughts as we fly home: 1. When attending the Starlit show be sure to take advantage of the crafts in the back. Fun stuff!! 2. The Spa was amazing and worth every penny. I spent 3 hours there enjoying the facility. I kept smelling the Spas fragrance in the elevator and it made me want to go back!! 3. Uncles canoe racing at the Pau Hana Room was a blast for our entire family. 4. Bring water shoes for the reef. If you have sensitive feet there are rocks in the entrance. We wished we would have spent the extra money and got the passes for the week. The kids enjoyed it more than I thought they would. 5. The banana bread pudding was decadent at AMA AMA. We had a wonderful dinner and the ambiance was very romantic at the 6:23pm sunset. We went there while, our kids went to Chip and Dale Surf party which was $180. Dinner was $140 for 2 of us. We had apps, cocktails, 2 entrees and 2 deserts. Expensive night! 6. Be sure to get a shaved ice with the condensed milk #2. Yum!! 7. We stayed until 9:00 pm the day we checked out. We were able to use the locker rooms and shower before our next destination. We left our bags with the bell service for the day while we played. We were shocked that after check out we were still able to use Aunties beach house, too. 9. Happy hour from 5-7 at the Olelo was enjoyed with wonderful music. 10. The tacos and sliders were amazing at Off the Hook. 11. I was worried about my morning coffee because of other reviews. But no Read moreGenuine Hotels.com guest review
"4 days away"
The hotel would have been better if they had rainy days backup plains as nothing to do if bad weather. It's Disney so you know exactly what is going to be so just sit back and enjoy the hotelGenuine Hotels.com guest review
"Lots of fun at Aulani"
Had a wonderful 4 night stay. The pools are fantastic and the lagoon was great for swimming and there were some neat fish out by the rocks by the inlet. Staff at the hotel was outstanding and we enjoyed our visit to the spa. Also some good restaurants nearby - Monkey Pod and Roy's.Genuine Hotels.com guest review
"Family friendly, Menehune magic."
As expected of Disney, Aulani is taylored for the family, full of comforts and never short of things to do. Restaurants are rather pricey and the food not much to fret about, but the facilities and personnel are world class. The Menehune touch adds magic to the whole experience for adults and children alike!Genuine Expedia guest review
"Beautiful hotel but very expensive!!!"
Beautiful site. Well laid out and space well used. Fantastic views from the pool. Disney resort missing Disney experience. Limited Disney characters but stayed authentic to HawaiiGenuine Expedia guest review
"Vacation of a lifetime"
Amazing, amazing and simply amazing !!!! Overall the experience was incredible, the only thing I would change is make food more affordable.Genuine Expedia guest review
"Great place to have your vacation"
Amazing place to relax and have fun at the same time, great for vacation with the family!Genuine Expedia guest review
"High quality Disney experience."
It's Disney. Good, clean, family fun at a very high price. The rooms are extremely tiny. The restaurant food is pretty bad and BEYOND overpriced. A bagel for 4.00? I could not get a single tiny Yoplait yogurt for my 5 year old without buying the entire continental breakfast at 7.95 to throw the rest of the food out. Nor would they make her a plain cheese […] quesadilla without charging me the full price for the shrimp quesadilla. I mean, come on! That being said, the staff and service were both top notch. The resort has many types of pools and there is literally something for everyone. Auntie's Beach House was a great option, although I was disappointed that the TV was on all the time. Both my kids loved the Ipad style treasure hunts that had them discovering secrets all over the resort. The Aluani hula show is perfect for kids. We enjoyed the character breakfast, the food was good and the interaction with Minnie and Mickey was worth it for our 5 year old, although pricey! The spa was lovely, one of the best I have ever set foot in. The "beach" is a small lagoon, no waves, fine for toddlers but it is not a real beach if that is what you are after. Read moreGenuine Expedia guest review
We loved the Aulani! Everything about this resort was magical to my daughter.So much for kids to do. Restaurants were excellent! We loved seeing Mickey and Minnie walk around greeting families. Great location! We will be back!Genuine Expedia guest review
Fabulous for adults and young children.. Can't wait to returnGenuine Expedia guest review
"Great place for kids in Hawaii"
Great place for kids. Would have liked to see more Disney characters. Food was decent. My son got sick on the second to last day we were there. Wish they had a shuttle. And provided or had popcorn for the movie night. Room was dark and didn't see the pool from our balcony.Genuine Expedia guest review
"Luxury and Watersports"
An incredibly beautiful hotel and grounds, with very friendly and attentive staff. Very little Disney influence, more Hawaiian. Lots of relaxing and fun water activities, including lazy river, multiple pools, ocean sports. Food at Ama Ama was expensive but worth it, the buffet and Ulu Café also expensive but not worth it. This is more of a family place […] to play in the water as opposed to shopping, drinking or partying by the ocean. Read moreGenuine Hotels.com guest review
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