"Fantastic vacation spot"
Great family vacation destination. The kids are already planning next year's trip. So much to do there and within walking distance. Top notch destination.Genuine Hotels.com guest review
"Exceptional staff and service"
Beautiful hotel with Hawaiian arts and attention to detail. Room tastefully decorated with all the amenities. The most sturdy sofa bed ever encountered. Excellent pools, lazy river, and rainbow reef. Character breakfast was exceptional both food and entertainment value. Spa was very exceptional except loud construction noise while in the outdoor area. […] Lovely lagoon. It was very crowded. Took a long time to find a vacant chair anywhere around the pool all the days there. Aunty's beach house was very crowded our child only went once for a short period of time and did not want to go back there again the rest of our stay. Read moreGenuine Hotels.com guest review
"Great place for family with young children"
Stayed here for 4 nights, 5 days and was my first time staying at a Disney Resort. The good. Valet is the same as self-parking so we took advantage of that. Parking is $35 a day (a bit steep). We were immediately greeted by a staff member who not only walked us to the front desk but went through the history of Hawaii (depicted in the art all around […] the lobby) and answered all our questions which was great. Was given a room upgrade, and were set on our way within minutes. The place has tons of small details all throughout the place so make sure to walk around the entire complex. Theres places to BBQ, small shops, characters who show up in costume, and cast members who take your picture while you float around the lazy pool. We missed out on Stitch due to arriving late so make sure you're there well in advance for the character you want to take a picture with since they dont joke around when it comes to the times. The lagoon is also very close, a few steps from the lazy river so that was nice. The view from 1040 was awesome and couldn't ask for anything more. Private Dinning. Needs some work. The food is OK. I would stay away from the fettucini alfredo, it taste like boxed macarroni and cheese. The cons for this is the price (but you know this going into a Disney place), and the location to Waikiki and Honolulu. Its about 20 minutes away and about an hours drive to the North Shore. If you want to leave behind the hustle of the city this is the place. Read moreGenuine Expedia guest review
"Not worth the money"
Typical Disney hotel. Very clean and nice staff. Too expensive for what you get. There are a lot better deals out there.Genuine Expedia guest review
I'm not a disney slappy, but my wife is and so we got married and spent our wedding night at Au'lani. The resort is gorgeous, the accomadations are amazing, the service was top notch in every way, and the area is very quiet as compared to the commercial busyness of the Waikiki area. Would definitely stay there again without question.Genuine Hotels.com guest review
"Failed to meet my expectations"
Aulani is terribly expensive, even for Hawaii standards. The Amu-Amu restaurant is ridiculous and other guests told us it was the most expensive restaurant of the four lagoons area, and the food was just okay. They do not dine at Aulani during their stay, and we soon learned why. We did have breakfast one morning at Amu-Amu, the waiter forgot my sourdough […] toast, which came when I was done with my meal, when I cancelled it and told him I did so, his rather arrogant response was "no problem"...well I said it's a problem for ME !!!..I spoke with the manager and he gave us some token fruit . Standing in line at Aunty's beach house to sign up for children's programs you pay extra for, only to learn they are sold out, is an old school methodology with on-line capability so prevalent today, those cast members inside told us they have had numerous complaints, have informed management but nothing has been done....go figure !! I had to call the front desk on two days to get our room cleaned...and no I did not have the privacy sign out, and was not in my room all day !! So no excuse other than it was missed "twice" at those rates I expect better service !! Needless to say, I will not be back, and will not recommend Aulani to my family or friends. !! Read moreGenuine Expedia guest review
"Great family vacation site."
Beautiful place. Nice staff. Good food but be prepared to pay adult price for any child over 10 at the buffet. Loved the pool policy of clearing items/towels unattended for an hour, since it gave everyone a chance to get covered seating by the pool throughout the day.Genuine Expedia guest review
"Great for young kids"
This was our first stay in peak season (end of July) and the kids (6 and 3) had an amazing time. The rooms were decent and we had a nice view of the ocean and the mountains from the 15th floor. Upon arrival our room was not ready but we walked aroun the pool area and when I went back to check 30 minutes later they were just about to call me. The kids […] enjoyed the water park. Our 6 yr old loved the waterslide and the lazy river. Our 3 yr old loved meeting all of the characters and the lazy river. Tip: get your wristband and towel right when it opens and scope out your seats. This is the first resort that had a 1 hour towel policy which was awesome. If you didn't come back to the seats in 1 hour they would pack up your stuff so someone else could sit down. If you are late getting to the pool be sure to watch those guys as you can get a premium spot. Read moreGenuine Expedia guest review
"Lovely and wonderful, crowded and expensive"
The resort is first class, beautiful. So much for kids and families to do. Beach, snorkel pool, lazy river, slides are all amazing. Character breakfast is fun and festive. Staff is very pleasant. It's very expensive--room rates are high, parking is $35 per day, and average meals for a family of four top $100 a pop. For that money, it should be first […] class service all the way. But it is very crowded and the servers seem stretched and there are many service glitches along the way, and a lack of enough pool chairs. We had to wait for everything from beach towels, beach chairs, spots to sit and each lunch, and for housekeeping service. They need to hire more people and finish their expansion to accommodate the crowds to give an appropriate experience for what they are charging. Read moreGenuine Expedia guest review
"Fun family resort"
The staff is thoughtful and helpful (mostly). The food is very expensive.Genuine Expedia guest review
It was the perfect stay, Aulani offers the true definition of paradise. My husband, daughter and I had fun in all the pools and the beach was exceptional. Definitely worth every penny!Genuine Expedia guest review
"Nice place to stay"
Great salt water snorkling tank. Great water slides. Great lagoon. Nice restaurants.Genuine Expedia guest review
"We loved our stay!"
We had such a wonderful time! There is a lot to do! Everyone was very nice! I loved that when you drop your kids at Aunty's beach house they make sure you wash your hands before entering. They ate very clean. We have such wonderful memories that will last for a life time. I would definitely like to take the kids again.Genuine Expedia guest review
An amazing resort, with excellent customer service! If you're expecting it to be "Disney-fied", with all the characters plastered everywhere, this is not that. It is very tastefully decorated, with hardly any hint that this is Disney property. The customer service is excellent from the time you step out of the car! We were greeted by a hostess at the […] front door, who escorted us to the check -in desk, all the while giving us a mini-tour, and explaining how things work. The grounds, pool areas, the rooms are immaculate! The rooms have a lot of little touches the make the difference (shelves next to the bed to hold your chargeable items; space under the bed to store your suitcases, etc.). There are tons of water activities, from the pools, lazy river, kids area, infinity hot tubs, and the beach. There are several restaurants that had live music in the evenings, and tons of other planned and unplanned activities. The biggest bonus for us was there were planned activities for our teenager. He was constantly busy with kids his own age. The staff is outstanding and second to none in customer service Everyone has a great smile, and an "Aloha" just walking down the hall. It is very pricey, but it is Disney, and it is in Hawaii, so you do the math. We cut down on expenses by eating breakfast and dinner off-site, and eating a snack lunch on the property. You can go across the street, or go to Kapiolei (short 5 mile drive). All in all, a memorable stay! Read moreGenuine Hotels.com guest review
"Almost 5 stars"
It's everything you would expect from Disney without getting mickie'd to death. It's like being on a cruise ship as far as meal options, be prepared for a big shocker upon checkout. The ground transportation is non existent and the cab company they recommend (Charley's) is horrible. They seem to have a better service called ko'olina transportation but […] we didn't get that choice. To be considered 5 star I think they need to get that figured out first. There was construction going on which made the beach experience unpleasant, but we were warned at the time of booking, so not much we could do about that. No surprise Disney stock is at an all time high with properties like this. Read moreGenuine Expedia guest review
"This hotel is the perfect Hawaii experience."
we stayed there for 7 nights and loved the continuing dfferent dailyactivities. a family would never have to leave the hotel with all the things going on.Genuine Expedia guest review
Great resort. Awesome pool, private beach, great environment, landscaping, ambiance and setting. Rooms were very nice and clean. Hotel Staffs are very nice. My daughter enjoys playing in the pool and all activities to play with Micky, Minnie, chip and dale.Genuine Expedia guest review
"Comforting hotel with a family orientation."
It was great swaying in the lazy river with my family and having fun at the beach and waterslides with my daughter.Genuine Expedia guest review
"Good vacation spot if you have young kids"
The entire resort is very artificial....the lagoon, the beach....BUT it is very very beautiful and everything is focused on giving young kids a great place to play. If you have young kids, they will love this resort.Genuine Hotels.com guest review
"VERY NICE RESORT CLOSE TO THE BEACH"
FRIENDLY STAFF - WIFI . GREAT FOOD VERY NICE FACILITY ( POOL , SPA, AMMENETIES)Genuine Expedia guest review
"Aulani Hotel/Disney Hawaii"
Enjoyed our stay at the Aulani Disney Hotel. Friendly staff. Spent most of our time by the pool and at the floating river.Genuine Expedia guest review
"Unique Hawaiian Getaway"
This is a beautiful hotel. That said, it does seem that the timeshare aspect is the real focus of Disney. The in room amenities are scarce, considering the rates. The grounds, pools, beach access are great. There is a need for more dining options, but a short walk across the street takes you to a shopping center with more dining options. We loved the […] emphasis on Hawaiian culture and the activities. We made kukui bracelets, feather hibiscus, leis, and followed the Menehune trail game. There are kayak and paddleboard rentals and complimentary boogie boards (although these are just for floating as there arent really any waves.) There is still construction going on though and the noise was somewhat annoying. This is a very nice resort for families with small children. Read moreGenuine Expedia guest review
"A 70th birthday"
We celebrated my husband's 70th birthday with our 2 children and their spouses and 4 little grandchildrn at the Aulani Disney Resort. The staff were friendly and helpful (thank you Lokelani & Renee at Ama'Ama Restaurant), the hotel was a happy hive of activity and there was much to keep our 4,3, & 2 year olds happy! (Thank you Minnie, Mickey, Goofy, […] Chip n Dale and Stitch - sorry we missed you this time Donald). The addition of another swimming pool (in the works) will be a great attraction in the future. The cove provided a safe calm beach side venue for sand and water play at sunset. I was greatly impressed with the care the groundskeepers took to maintain the lush tropical planting throughout the resort. We will definitely return for other annual celebrations! Read moreGenuine Expedia guest review
"Disney does it the best"
Great resort..with the resort prices. Awesome pool, private beach, great environment, landscaping, ambiance and setting. Rooms were very nice and clean. The staff was very friendly and welcoming. Perfect for children and adults. The best thing about this resort is the pools. The lazy pool, the Menehune bridge for the kids, the hot tub over looking the […] private beach, the slides, the hidden whirlpools and did I mention the warm beach ocean? This resort is pricey, but if you have the money saved up and would like to give your children a Disney experience then this resort is the best. My kids had a blast, meeting Micky, Goofy and Minnie at breakfast and having lots of activities to do as a family really made this stay worth while. The resort was only about 40 minutes away form the North Shore and about 30 minutes away from bustling Waikiki. One good tip is to buy groceries and water across the street at the Island Market (ABC store). Also, try eating across the street at Monkey Pod and Roy's, great service and food without the resort prices. Read moreGenuine Expedia guest review
"Perfect for families, as you would expect!"
Absolutely amazing week! The Disney Aulani hotel is fabulous, and the kids and parents all loved the trip. Our 7 year old loved the kids club (Aunty's Beach House), and spent a big chunk of our time there. I've heard about children not wanting to leave the kids club, but this was our first experience as such. We also loved the characters, and especially […] the character breakfast, called "Aunty's Breakfast Celebration at the Makahiki." We enjoyed this so much, we went on our first and our last days of the trip. The kids absolutely loved dancing around with Goofy, Mickey and Minnie. Read moreGenuine Expedia guest review
It's was extradionary awesomeness had the best time ever I will definitely be back.Genuine Expedia guest review
"Great service from managers to cleaning staff!"
Beautiful property with great pool area! Kids just wanted to hang out there all day.Genuine Expedia guest review
"Character dining was ok...."
-Character breakfast was a disappointment. Characters were great but the process was lousy. If you make reservations plan on waiting 30-45 minutes to get seated. This was not made aware to us to get photos taken with a character prior to breakfast (let alone the plenty of photo taking we would get during breakfast). PLus the staff representing the wait […] outside of the breakfast were the low point of the stay. They were unhelpful and monotone. Read moreGenuine Expedia guest review
"A great place for the family!"
Hospitality and service = SUPERB! True to Disney tradition, focus is on the kids. The smiles and accommodating service from the staff s contagiousGenuine Expedia guest review
"Wonderful Honeymoon Location"
My wife and I visited Oahu and stayed at Aulani for our honeymoon in May 2013. The resort was absolutely amazing, wonderful staff, and an all around fabulous experience. From the moment we arrived until the day we left, we truly felt like we were in paradise. The views, food, and entertainment are appropriate for all ages and anyone traveling to Aulani […] will love it! We just returned back to home and are already planning another trip and of course Aulani will be our resort of choice. This special trip was even more amazing because of the Aulani staff, the resort, and of course the lazy river. Aulani is a must for anyone traveling to Oahu. Read moreGenuine Expedia guest review
"Couldn't be better"
Disney provided a relaxing and satisfying vacation for each family member complete with magical menehune ;> We loved everything and although it is on the expensive side we found all the staff went out of their way to be friendly and accommodating and generous with their time as well as amenities provided by Disney. The A+ child care is over the top […] fabulous too. We will definitely return. Read moreGenuine Hotels.com guest review
"Amazing hotel, close to beach and fantastic pools."
Amazing stay, if you have kids this is the place to stay. My daughter loved Aunties Playhouse and seeing the Disney Characters Everyday. I would highly recommend this hotel to all my friends. Perfect vacation spot.Genuine Expedia guest review
"Loved staying at Aulani!"
Our family loved staying at Aulani!!!! Everyone was so so nice and our girls loved everything about it! We will definitely be staying there again..... Money well spent!!!Genuine Expedia guest review
"never left the resort"
The whole family enjoyed the resort so much that we didn't leave. Auntie's Beach House was great for our older kids, next visit we will be able to drop all of our kids off (they only accept kids 3+ who are potty trained).Genuine Hotels.com guest review
"Great for family fun and chilling"
The hotel room and grounds are great for family fun. And overall fun during the day. And lounging and relaxing at the beach, clean beach and many lounge chairs available. However, for singles and no children couples nights might be a bit boring. The pools and beach grounds are pretty much off limits after 10pm. Resturants and bars are opened a bit later […] than that but music played is for chilling and relaxing. If night life is something you are looking for... rent a car and head on over to Waikiki Beach where everything is opened until 4am. I did enjoy the quiet morning walks and the evening in the patios, especially after all the little ones were tucked in bed. Read moreGenuine Expedia guest review
"Too expensive for typical family"
Very expensive. They charge fopr everything and they charge a lot. Dinner for one person topped 100 two sandwiches 50. Very expensive and not what I expected from Disney.Genuine Expedia guest review
"wonderful place to stay"
very clean, very friendly staff, beautiful resort. expensive but worth it. we loved it. disney knows how to please their guestsGenuine Hotels.com guest review
"Great Service, Weird Location. Terrible Food"
I have a very mixed review about this hotel. I could not say anything bad about the actual resort itself. It is BEAUTIFUL, well kept and has fabulous and friendly service. It has a really fun water park and the staff that is there is amazing. It is super clean and well kept. The activities are great and they made is really fun. The food is TERRIBLE […] and over priced. It is about the same quality as a cafeteria. We paid way too much for the character breakfast for 2 adults and a child. The food was about as good as what you would get at your elementary school cafeteria. The location is very strange. It is within a two minute drive of an industrial park and there are not many offsite locations to eat at. We got a higher quality meal at Denny's for 1/3rd of the price. It is not the prettiest part of the island and within 5 to 6 miles you are in the ghetto of Oahu! Read moreGenuine Hotels.com guest review
"Our fabulous stay at the aulani"
My grandson said our stay was awesome!!! We had a fabulous time. The pools were great and the beach was so accessable.Genuine Hotels.com guest review
"not what I am used to for the money I spent."
Disappointed - Disney is a wonderful company we take Disney vaction often from the cruise line, Disney world Florida to Disney california all quality service. We expected the same from the Disney Hawaii but did not get the service we are used to. Nice resort the service needs improvement.Genuine Expedia guest review
The Aulani is an "ok" Hawaiian resort for couples, and probably "pretty good" for families with kids. It's definitely beautiful: a hard-to-pin-down mix between a Disney water park and a typical 4- or 5-star resort. It's much more relaxed than, say, Disneyland, and a bit more wild around the edges than, say, the Four Seasons. The real problem for me […] was value: we paid resort prices for everything (about $600/night for an ocean view room, ~$50+/person for meals). The whole place feels like Disney is just cashing in: charging premium prices for mass-produced quality. A few examples: The rooms were very small for this price range, and most of them are fairly far from the ocean. They didn't feel luxurious in any way, and had small bathrooms, showers, and balconies. They're not BAD, they're just expensive for what you get. The food was annoyingly bad -- all of it tasted like an upscale cafeteria (and a lot like what you get at the restaurants in Disneyland) but at the same prices that you pay for really good food elsewhere. For Valentine's dinner, I suffered through an incredibly rubbery chicken, and every breakfast the pancakes were stale as if they had been cooked the previous night. The part that bugged me the most was the service. Honestly, some of the staff were truly great and genuinely nice (esp in the lobby), but it felt like the majority wore fake smiles and treated everyone like willing (and preferably obedient) participants in a giant money machine. Read moreGenuine Expedia guest review
Not enough things for kids to doGenuine Hotels.com guest review
Hotel was one of the best we have stayed in. all around great place. only problem we had was when we checked in. booked a double queen room and when we got there our room wasn't ready and they gave ua a king with a pull out bed. so not the room we wanted but everything else was great.Genuine Expedia guest review
"Great Winter Vacation"
We had read many of the reviews prior to staying at the hotel. So we were prepared for things not to be the greatest. Our stay was great. The staff greeting us were very kind and welcoming. Check-in was fast and easy. Our room was very nice and spacious. The boys slept on the pull-out couch and it was very comfortable. Even though it was a parking lot […] view, you could still see the ocean in the distance and listen to the music being played at the nearby restaurants. We had no issues finding places to set our belongings at the beach or around the pool. The water was a bit cold when the sun went down, but that's to be expected. My family loved the water slides. All of the staff members that we encountered were very friendly, no matter what their role was. Our boys went to Auntie's Beach House and loved it. They took part in several of the group activities offered there and had a blast. As a family, we also took part in some of the group activities and learned a lot. The restaurants didn't receive good reviews from several of the reviews we saw. We ate one meal at Makahiki and it was very good and very big portions. We also ate at some of the smaller food areas and it was good there as well. The desserts were excellent. Food was expensive, but we learned that about all of the restaurants on the island. Much more expensive than on the mainland. We very much enjoyed our stay and would definitely come back. Read moreGenuine Expedia guest review
Everything was wonderful! The pools and beach are the best!Genuine Hotels.com guest review
"Awesome Kids friendly Place"
We stayed 7 nights in standard room with kitchenette. Resort is very kid friendly and overall we enjoyed the stay. With exception to few issues with housekeeping all was good. if and when there is next time, I would stay at most 5 nights and possibly go to diffrent hotel/island to enjoy everything that Hawaii has to offer.Genuine Expedia guest review
"Worth every $ for a luxury family vacation!"
We were a family of 9 spread over 3 rooms. Why I liked our trip: - hotel staff landed us in adjacent rooms in spite of 2 separate reservations - the breakfast plan (get it, it's totally worth it, esp interaction with characters) - lunch options are not bad for a resort (although I recommend a liquid lunch to stay light) - didn't eat dinner at the resort; […] lots of local options in Kapolei - get that resort coffee mug. Best buy; ensures free sodas on whole trip - lagoons and walk on the beach is quite spectacular even though manmade - sunset, ah, the sunset! - a bit far from Waikiki == lots of driving if you are into that busy lifestyle. But otherwise this part of town is fairly self sufficient - extremely pleasant hotel staff, very efficient too - INCREDIBLE NY eve fireworks right from our ocean view room in our pajamas. There's a private party on the beach, but we are not party people and this worked out just great Read moreGenuine Expedia guest review
"Perfect for families!"
Be sure to check out the other lagoons. Stay here and take day trips to Waikiki and North Shore. Skip snorkling at this resort and go to Sharks Cove instead. Perfect way to spend a day, but gets crowded and traffic can be bad after dark so be prepared. Breakfast with the characters is expensive, but still worth it if you have kids. They will love it. […] Places to eat...Just tacos is good, checkout the ABC Market as they have salads and sandwiches. If you have a car, go to Kapolei (closest town). Wallmarts, Starbuck, and other local places to shop and eat. Read moreGenuine Expedia guest review
"Great family experience"
Awesome hotel, wonderful staff, beautiful facilities, aunties house is a 10Genuine Expedia guest review
"Beautiful Aulani :D"
Absolutly loved Aulani! A great place for Honeymooners such as ourselves and for anyone with children. Great amenities and extremely wonderful staff. Everything was so convenient and at a great price. You really didnt need to leave the resort as there is several beach access' and pools within the resort, shopping avaliable as well as several food places […] ranging in price. Did not seem overwhelming with the amount of people enjoying their vacations as well. Lots of room and chairs within the pool areas and on the beach. Very beautiful rooms and although we had a standard view, it was amazing! Read moreGenuine Expedia guest review
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