All hotels in Prague, Czech Republic
1 room, 2 adults
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Thamova 26, Prague 8, Prague, 18000, Czech Republic, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.5 / 5Good

Score breakdown (from 280 reviews)

  • Location
    Great location
  • Breakfast
    Tasty breakfast
  • Service
    Fantastic service
  • WiFi
    Regular internet service
  • Amenities
    Bad amenities
  • Vibe
    Poor vibe
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5.0 / 5Outstanding
"Highly recommended for the price."
Pro: 50ft from subway exit, quite area with several restaurants, wonderful staff, comfy room, best breakfast buffet for the price and everyday was different. Con: elevator only takes a maximum of 3 people. Hotel was renovated from old soviet style apartments.
Genuine Hotels.com guest review
2 night family trip Sep 13, 2015
Micah
US
1.0 / 5Poor
"Hotel Scams Guests"
When I arrived, the receptionist said they were overbooked so we would be "upgraded" to a sister hotel. The "upgraded" hotel was filthy and in much worse condition than hotel Charles. Apparently, this is a fairly common technique to generate revenue for other poorly rated hotels.
Genuine Expedia guest review
Other trip Jun 15, 2015
Reida
US
2.0 / 5Fair
"Disappointing Hotel Experience in Prague"
My Hotel Charles experience was very disappointing. Initially excited over our booking at the hotel, my travel girlfriend and I showed up to check-in for our reservation, only to find that we had been re-booked in another hotel (Hotel Jerome - owned by same company); however, we were never given a reason as to why that occurred...my guess is overbooking. Though disappointed, we were assured that the other hotel was also 3-stars and had the same wonderful accommodations. Unfortunately, upon arrival to Hotel Jerome, we found this to be a vast overstatement: it's as if the management company bought a building and just decided to start using it as a hotel without any real plan. The rooms are very simple, and though clean, the room lacked any character and feeling of comfort. The included breakfast was always cold (even the dishes which were supposed to be hot) and as far as directions and recommendations for good restaurants to eat at in Prague, the staff was un-helpful (apparently the best restaurant close to Hotel Jerome is Chinese food...). Overall, disappointing, wouldn't rebook with Hotel Charles because of the experience we had with their staff and the lack of communication regarding our booking considering we initially booked our room there 4 months ago.
Genuine Expedia guest review
Other trip Jun 6, 2015
Alex
US
5.0 / 5Outstanding
"Clean and nice hotel with a good location"
I was very surprised by the services this hotel is offering and the attendance I got every time I asked for information and help. Rooms are clean and spacey, location is very convenient. I would recommend this hotel to the other travelers without any doubt, I was very content.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Pleasent stay near to the Prague city center"
I have to say my short stay was very pleasant and I really did enjoy the helpfulness and kindness of the personell at the reception. There was especially one young lady called Milica whose help and outstanding attitude id like to point out. Im alwazs happy to deal with professional and positive employees around the world who make my impression not even of the hotel but also the city Im visiting better. I would recommend this hotel to anyone who is traveling to Prague and is looking for a nice clean hotel near to the center for a good price.
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
1.0 / 5Poor
"Avoid"
Worn out carpet, faded yellow wall paint, stiff and squeaky bathroom faucet handles, and a room door that seemed to be constructed of paper mache....these factors made our stay uncomfortable, to say the least. Didn't look like the photos and at the rate we paid, could/should have found a newer, better hotel. Wifi non-existent on upper floors. Upon asking for compensation, front desk offered an extra discount at the restaurant next door, which we accepted, but then the restaurant proceeded to overcharge us for the meal! Made our blood boil and is a bad Prague memory to go along with the good ones. Avoid Hotel Charles.
Genuine Hotels.com guest review
3 night family trip Apr 21, 2014
A Traveler
US
4.0 / 5Excellent
"Bad start good finish"
My wife and I arrived at the hotel from the airport around 8pm, but to our surprise, we were redirected to another hotel for the night. The other hotel was better and the transportation by taxi back and forth was paid for and all, but it was far from an ideal situation. I hear it is not that unheard of for this hotel. We were very tired but the girl at reception was so apologetic and cordial in helping us, it was far from the most unpleasant experience we had in Prague.
Genuine Expedia guest review
Other trip Aug 23, 2014
Donguk
US
5.0 / 5Outstanding
"Great hip neighbourhood and metro station"
Reasonable hotel, close to the city centre, right on the metro and tram stations, simply furnished but clean rooms. Unless you want to spend your holidays in the hotel and its amenities, but searching the city and great hotel neighbourhood Karlin with lots of cafes and restaurants, I can only recommend to stay.
Genuine Hotels.com guest review
4 night business trip Jul 21, 2014
Sarka
US
4.0 / 5Excellent
"Good location and price"
Reasonably central and right next to tram and metro stops. Room comfortable and roomy, if just a tiny bit jaded. Very good breakfast, varied and plentiful. Staff friendly.
Genuine Hotels.com guest review
5 night trip Jun 15, 2014
A Traveler
US
2.0 / 5Fair
"Unprofessional staff"
When booked through Expedia on the 40% off hotels, the rate was for 3 nights (Saturday through Tuesday) and totaled $180.00 including tax. Staying another night became $127 and the next night was $127 as well (Tuesday and Wed.). On Wed. evening the front desk was asked what the rate would be for Thursday, I was told $7000 CZK which is roughly $378. Same room, same amenities. I was not happy but was going to leave on Friday morning. Come checkout time on Friday, the counter staff says it was $9600 CZK for Thursday which is $486. Now how can a room rate go from your low rate (which indeed was a bargain) to 10 times the amount in 3 days? I obviously was terribly upset and angry. The staff was unrelenting in seeing my point and demanded payment. I would not recommend this hotel due to its impolite staff and the fact that everyone seemed not on the same page and were making it up as they went along. The following Monday, I checked the rate and it was $130 per night. They took advantage of me and I am disputing the charge.
Genuine Expedia guest review
Other trip May 7, 2014
Brian
US
4.0 / 5Excellent
"Hello Charles, nice to meet you"
The hotel staff were very helpful, and quick to respond. Breakfast (included) was ample and varied. Location was excellent for tram and metro. Price was great for value. Would happily stay here again, particularly if the mattresses were replaced.
Genuine Hotels.com guest review
7 night romance trip Sep 11, 2013
ddo2jl
US
2.0 / 5Fair
"Way below expectation!"
Definetly not a three-star hotel! There are two good aspects, breakfast and the location. the rest was way below expected! The room is quite old, the reception is tiny, and you hear ALL TRAINS from the metro going by... Would definitely not stay there again!
Genuine Hotels.com guest review
3 night romance trip May 20, 2013
Marcelo
US
5.0 / 5Outstanding
The shower was disappointing as there was nothing to hold it above our head. We had to hold it in our hands and keep turning the water on and off. Breakfast was excellent.
Genuine Venere guest review
Other trip Apr 20, 2013
A Traveler
US
5.0 / 5Outstanding
"Excellent value and great location"
Hotel located right in front of subway station and trolley station is just up the street. There are very nice restaurants within a city block. I found the hotel clean, secure, friendly staff, excellent breakfast, and lots of hot water for my daily shower! Only complaint is that the bed was not so comfortable - mattress was about 4 inches thick and laid upon a series of wooden brace boards. Made reservation on Hotels.com. Bottomline - I would stay here again.
Genuine Hotels.com guest review
4 night family trip Mar 27, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Best bang for your buck."
I was was surprised at the comfort and room of this hotel. For the price you cant beat the level of comfort and cleanliness that the St. Charles afforded. It was very clean, spacious, and located very close to the city center in Prague. A definite plus is that is literally located next to a Metro (Subway) station. (Kresikova sp? I think). Getting to the city was a breeze due to this. Again it is very nicely priced and very comfortable. I would stay here again under the same circumstances.
Genuine Hotels.com guest review
3 night trip with friends Oct 9, 2015
Juan
IE
2.0 / 5Fair
People in front desk weren't available all time. There's no room service and no A.C. Well located buy would stay again there
Genuine Hotels.com guest review
2 night trip with friends Aug 9, 2015
Ana Cristina
MX
1.0 / 5Poor
"worst hotel ever"
Dirty, poor brakfest, stealing in the room and very unkinded service.
Genuine Hotels.com guest review
5 night trip with friends Jul 7, 2015
Mikael
GB
3.0 / 5Good
"Decent hotel with no frills room"
Decent hotel. Room with no frills. Great breakfast though and a location that's very convenient. Its just outside the metro station.
Genuine Hotels.com guest review
1 night family trip Jun 8, 2015
Sandeep
IN
4.0 / 5Excellent
"One step BEYOND"
Very decent for price
Genuine Hotels.com guest review
3 night trip with friends Jun 4, 2015
A Traveler
GB
3.0 / 5Good
"Nice cheap hotel close to metro"
For the price this hotel is great! It is located right next to a metro stop and there are plenty of restaurants, bars and supermarkets around the block. The room itself was nice, plenty of room and it had everything you could need except a hairdryer or a jug. The staff were happy to help however and I was able to either borrow a jug or go into the restaurant to get boiling water for cups of tea. The bed wasn't the most comfortable, but for the price you can't really complain! Some funny noises in the room as well (tapping in the pipes?), and you just have to hope you don't have noisy neighbours ad you can hear outside the room. Quiet street however and I don't recall hearing traffic and wasn't woken up by loud people in the streets below. Breakfast offered a wide variety of foods and drinks and was very nice :) The staff were also very happy to help with printing train tickets!
Genuine Expedia guest review
Other trip Jan 17, 2015
Georgina
AU
4.0 / 5Excellent
"Not bad"
Very friendly receptionist and all staff, good location right next to metro and only 2 stops away from the centre. Breakfast was good.Room was clean and specious, just a bit dated..overall very happy
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
A Traveler
GB
3.0 / 5Good
"4 nights stay"
Next to a metro station, breakfast was great but the overall condition of the hotel is not so good - old furniture.
Genuine Hotels.com guest review
4 night trip with friends Dec 26, 2014
Grigor
IE
1.0 / 5Poor
"early morning call"
Well the room was not the 409 square feet you stated.The bath was stained.There was no shower curtain,when you got out of shower you stood in a pool of water.When i opened the window there were cig butts on the window sill.In the morning we were awoken at 6.15 by the kitchen staff preparing breakfast.So we booked out and came home.
Genuine Hotels.com guest review
7 night trip Sep 14, 2014
christopher D
IE
5.0 / 5Outstanding
"Very Good Hotel"
Great location,Fantastic service, Good breakfast overall good hotel
Genuine Hotels.com guest review
4 night romance trip Jun 18, 2014
Mohan&Shweta
IE
3.0 / 5Good
"Close to public transport and city railway station"
Value for money place. Good location. Easy to reach.
Genuine Expedia guest review
Other trip Aug 21, 2014
r
GB
3.0 / 5Good
"greaat lokation"
it was ok stay!!!could be better!!!nothing special exept location!!!breakfast good but staff exept maxim who is the mananger look always angry!!!especialy the woman on the reception on my check out day can do any other job exept hospitality jobs!!!!
Genuine Hotels.com guest review
1 night trip Aug 15, 2014
alexandros
IE
3.0 / 5Good
"Very average , decent price"
Hotel in a decent area near a metro , but the rooms were a but grubby and not very well maintained , bed was uncomfortable and one of the staff members were extremely rude.
Genuine Hotels.com guest review
1 night trip Jun 5, 2014
A Traveler
AU
2.0 / 5Fair
"Take your ear plugs"
Hotel room itself was acceptable and large, and is on the low end of a 3 star. Breaky ok. Just on the doorstop is Krizikova Station. Outside courtyard generates a bit of noise but nothing compared to the nightly drunk hotel patronage echoing through thin walls, staff was required nightly to shut them up throughout the night, really annoying. Staff were always helpful and local restaurants and grocery stores good.
Genuine Hotels.com guest review
3 night trip May 29, 2014
A Traveler
AU
4.0 / 5Excellent
"Finish upgrading the rooms"
Very nice staff and good, comfortable bed. Some signs of upgrading facilities and fixtures, but my room had ancient carpet and a very basic bathroom without a shower curtain.
Genuine Hotels.com guest review
1 night trip May 23, 2014
Alister
IE
5.0 / 5Outstanding
"Fantastic Hotel"
Stayed for seven days to play a chess tournament. It was the 4th cheapest hotel searching by price, so was totally amazed when I arrived to find 3 beds in a really spacious room. Wifi was good too. The breakfast isnt amazing, But more than edible. For the price this is one of the best hotels Ive stayed in.
Genuine Hotels.com guest review
7 night trip Jan 10, 2014
A Traveler
GB
1.0 / 5Poor
"Terrible place"
Hotel staff and it facilities were out of different decade. I had a feeling that I am there for them not other way around. Despite facilities being old and warn out staff customer service was bottom low.
Genuine Expedia guest review
Other trip Oct 20, 2013
A Traveler
GB
4.0 / 5Excellent
"brilliant location"
We travelled with a young child & this hotel was perfect. There wasn't too much noise, maybe as we stayed during weekdays. Location was very close to central areas (3 stops on the metro). Beds could be a little more comfortable but for a 3 stars it is as you would expect.
Genuine Expedia guest review
Other trip Oct 20, 2013
Caroline
GB
4.0 / 5Excellent
"Great Staff Makes all the Difference."
We were welcomed by Maxim who was always pleasant and seemed to work around the clock. He made our stay very pleasant along with the rest of the staff. The breakfast was very enjoyable. The hotel was close enough to all the sights, and the parking lot was right around the corner.
Genuine Expedia guest review
Other trip Sep 14, 2013
The Virapens
IE
5.0 / 5Outstanding
"great place"
we have been to prague a few times and this was the best hotel we stayed at. the food is good. metro stop right outside the front door. and the staff will do anything to make you feel like you are at home.
Genuine Hotels.com guest review
3 night trip Aug 30, 2013
A Traveler
IE
4.0 / 5Excellent
"Good price"
Went with family the room was very large & comfortable quite spacious for a family of 4. Very near to the tram & metro also a fab Italian restaurant next door. However it is quite noisy at night & early morning best to take your ear plugs.
Genuine Hotels.com guest review
5 night family trip Aug 19, 2013
A Traveler
GB
3.0 / 5Good
"good value hotel"
Spacious comfy room. Bathroom was OK Good location, being next to the metro
Genuine Expedia guest review
Other trip Jun 2, 2013
A Traveler
GB
3.0 / 5Good
The hotel was nice. The breakfast is very good. The room could be enhanced. Good service location and attitude of service fora good stay at prague. Recommended for this price
Genuine Hotels.com guest review
Other trip May 6, 2013
A Traveler
IE
5.0 / 5Outstanding
"Great value for money"
We stayed in a family room which was clean and big enough for 5 persons. The bathroom and the toilet were outside our room and shared with another room. However, nobody stayed in the next room, so we did not feel any inconvenience using the bathroom and the toilet. The breakfast was a buffet with a lot to choose from (eggs, sausages, cheeses, vegetables, cornflakes, oatmeal, cakes, fruits). The location is perfect - 1 minute from metro stop, 3 metro stops to Prague's center.
Genuine Hotels.com guest review
6 night family trip Mar 25, 2013
A Traveler
IL
1.0 / 5Poor
"More convenient for short stays"
A bar or meeting place would be an improvement. The staff were friendly and very helpful.
Genuine Expedia guest review
Other trip Mar 5, 2013
A Traveler
GB
4.0 / 5Excellent
"Good for the price"
Basic, but clean hotel in a good location. Just steps from the Metro, and only a couple of stops to downtown.
Genuine Hotels.com guest review
2 night trip Feb 7, 2013
A Traveler
IE

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"resume"
Celkovo skor sklamanie .... izba nemala plastove okna(v januari chlad v izbe a zaroven hluk z ulice) a ani ziadna dvojlozkova s manzelskou vraj nema plastove okna (ak ju chcete vymenit za inu). Kupelna bola stara a pripominala skor internat ako hotel. Ranajky boli prijemne, personal taktiez.Cena vyborna no asi preto aj treba ocakavat skromnost a brat to skor ako miesto kde len prespite...wifi spoplatnene :(
Genuine Hotels.com guest review
2 night romance trip Jan 14, 2016
A Traveler
SK
4.0 / 5Excellent
"Отличное место за небольшие деньги"
Очень удобное расположение, приятный и ненавязчивый персонал, отличные завтраки)) Спасибо большое за наш приятный отдых!
Genuine Hotels.com guest review
2 night romance trip Jan 3, 2016
A
RU
3.0 / 5Good
"Perfetta la posizione e ottima la colazione."
Ottima posizione, ottima colazione camere un po' spartane.
Genuine Hotels.com guest review
4 night romance trip Dec 26, 2015
adolfo
IT
2.0 / 5Fair
"Banheiro velho e cama quebrada"
Banheiro muito antigo, sujo e banheira sem cortina. Molhava o banheiro inteiro a cada banho. A cama estava quebrada, o colchão ficava totalmente inclinado.
Genuine Hotels.com guest review
3 night trip with friends Dec 31, 2015
Henrique
BR
3.0 / 5Good
"Неплохой вариант недалеко от центра"
В целом, отель неплохой. Вкусные завтраки, удобное расположение, номера стандартные для трех звезд. Из минусов: не во всех номерах есть фен, не всегда есть двуспальные кровати, вид из окна - так себе.
Genuine Hotels.com guest review
5 night romance trip Nov 11, 2015
NIKITA
RU
3.0 / 5Good
"hôtel correct très bien situé au pied du métro"
bon accueil, chambre propre, bon petit déjeuner copieux et varié
Genuine Expedia guest review
Other trip Nov 9, 2015
Bernard
FR
3.0 / 5Good
"Gute Lage, netter Service"
Das Hotel ist eine Mischung aus Hotel und Hostel. Das Frühstück ist sehr üppig und abwechslungsreich. Die Zimmer sind sauber, aber am Flur etwas hellhörig. Leider kostet WLAN extra. Direkt nebenan sind Starbucks, Coffee-Shops, Supermärkte, etc. Für einen Kurztrip mit Freunden sehr zu empfehlen.
Genuine Expedia guest review
Other trip Nov 3, 2015
A Traveler
DE
4.0 / 5Excellent
"Hotel bien situé, 20mn à pied du centre"
Hotel simple, mais chambre spacieuse, propre et confortable. Le buffet du petit déjeuner très complet et bon. Nous avons passé un très bon séjour à Prague
Genuine Expedia guest review
Other trip Oct 23, 2015
Jean Noël
FR
3.0 / 5Good
"Aguanta"
Está bien, aunque podrían remodelar mejor las habitaciones.
Genuine Hotels.com guest review
1 night family trip Oct 4, 2015
A Traveler
CO
4.0 / 5Excellent
"Super śniadania!"
Hotel znajduje się w ciekawej okolicy na przeciwko stacji metra. Pod hotelem znajduje się bardzo fajna włoska restauracja. Duża ilość darmowych miejsc parkingowych na publicznym parkingu przy głównej ulicy. Minusem było to że Hotel w środku dość stary, przydało by mu się odświeżenie, szczególnie łazienka dość słabo urządzona.
Genuine Hotels.com guest review
1 night romance trip Sep 21, 2015
Maciej
PL
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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