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	Adults	Children
Room 1:	Number of adults in Room 0	Number of children in Room 1

Hotel Azul by Encanto - Playa del Carmen

2 stars

5th Avenue between 10th and 12th Street, Playa del Carmen, 77710 Mexico ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price ~~$99~~ $35

available on 06/20/13

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Landmarks near Hotel Azul by Encanto

Nuestra Senora del Carmen Catholic Church Hotels - Playa del Carmen 250 yards
Plaza de Armas Hotels - Playa del Carmen 340 yards
Playa del Carmen Main Beach Hotels - Playa del Carmen 360 yards
Quinta Avenida Hotels - Riviera Maya 450 yards
Yucatek Divers Hotels - Playa del Carmen 570 yards
All landmarks in Playa del Carmen

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will return

Explore the world

Overview of Hotel Azul by Encanto - Playa del Carmen

Location.
Situated in Playa del Carmen, Hotel Azul by Encanto is close to Nuestra Senora del Carmen Catholic Church, Playa del Carmen Main Beach, and Plaza de Armas. Also nearby are Yucatek Divers and Pier Navega.

Hotel Features.
Dining options at the hotel include a restaurant. Complimentary wireless and wired high-speed Internet access is available in public areas and an Internet point is located on site. The staff can provide tour/ticket assistance, wedding services, and limo/town car service. Additional amenities include an outdoor pool, multilingual staff, and translation services. For a surcharge, guests receive transportation including a roundtrip airport shuttle (available 24 hours) and a cruise ship terminal shuttle. The property has designated areas for smoking. A total renovation of this property was completed in July 2011.

Guestrooms.
The 20 air-conditioned guestrooms at Hotel Azul by Encanto include safes. Bathrooms offer showers and hair dryers.

Image of Hotel Azul by Encanto, Playa del Carmen

3.2 out of 5 Good (61 reviews)

(Neighborhood average 4.0)
Hotels.com Guest Rating

Good clean budget hotel,,,in the middle of all the action on 5th ave.... Friendly helpful staff,,,, english speaking which is helpful...its all about... location,location,location....The tour guides out front of hotel can be a little annoying... If looking for cheap clean accomadations this is it. Close to beach 5 minute walk. by Derick from California, USA on 01/09/13

Enter dates to check prices

Hotel Info: ‎1-866-539-8117‎

from $35

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Nights

1 room, 2 adults

Rooms

	Adults	Children
Room 1:	Number of adults in Room 0 age 18+	Number of children in Room 1 0-17

Standard beach club access

What you need to know

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- No onsite parking is available.
Check-in time starts at: 3 PM
Check-out time is: noon
No rollaway/extra beds available
American Express
MasterCard
Visa

This property offers transfers from the cruise terminal and airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
No pets and no service animals are allowed at this property.

Amenities

General
Cruise terminal shuttle (surcharge)
Designated smoking areas
Designated smoking areas (fines apply)
Free Wi-Fi
Free wired high-speed Internet
Number of buildings/towers - 1
Number of floors - 1
Restaurant
Swimming pool - outdoor
Total number of rooms - 20
See more facilities
- Internet point
- Street parking (metered)
- Tours/ticket assistance
- Year Built 1998

Rooms (all rooms include)
Air conditioning
Cribs/infant beds (complimentary)
Hair dryer
In-room safe
Refrigerator
Shower only
Television

Services
Airport transportation (surcharge)
Breakfast available (surcharge)
Concierge desk
Express check-in
Limo or Town Car service available
Medical assistance available
Multilingual staff
Room service (limited hours)
Tour assistance
Wedding services

Business & Event
Exhibit space
Translation services

Accessibility Features

This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

Dining

Full breakfasts are available for a surcharge and are served each morning in the restaurant between 7 AM and 11 AM.
Mr Chile La Quinta Ave - Overlooking the city, this restaurant specializes in seafood and serves breakfast, lunch, dinner, and brunch. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Notification and fees

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

Breakfast fee: MXN 70 per person (approximately)
Airport shuttle fee: MXN 1570 (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Terms & conditions

Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

No onsite parking is available.

All hotels in Playa del Carmen, Mexico

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20.62734, -87.07184

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A short guide to Playa del Carmen

Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.

see all hotels in Playa del Carmen

Nearby Activities & Points of Interest

Less than 0.5 miles

Nuestra Senora del Carmen Catholic Church - 200 yards
Downtown Playa del Carmen - 300 yards
28 de Julio Square - 300 yards
Playa del Carmen Main Beach - 400 yards
Pier Navega - 500 yards
Yucatek Divers - 600 yards
5ta Avenida - 700 yards
Avenida Constituyentes - 700 yards
Playa del Carmen Maritime Terminal - 900 yards

0.50 - 1.0 mi

Mamitas Beach Club - 900 yards
Playa Del Carmen Airport (PCM) - 1000 yards

3.0+ mi

Cozumel Intl. Airport (CZM) - 12 miles
Cancun Intl. Airport (CUN) - 31 miles
Isla Mujeres Airport (ISJ) - 48 miles

All hotels in Playa del Carmen, Mexico

Reviews

All (61)
Business (0)
Romance (2)
Family (4)
Friends (6)
Other (49)

3.2 / 5

Good

Score breakdown (from 61 reviews)

5.0

(4)
4.0

(27)
3.0

(13)
2.0

(10)
1.0

(7)

Average rating for:

Cleanliness
3.2
Service
3.4
Comfort
2.9
Condition
2.9

Reviews: Overall

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Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
2.0
Service
4.0
Comfort
2.0
Condition
2.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Apr 2013

Diego

Hotel Azul by Encanto - Playa del Carmen

5.0 / 5

Outstanding

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
5.0

This guest did not leave a comment.

Genuine Hotels.com guest review

9 night trip in Feb 2013

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"Will be back next year..."

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
4.0

Good clean budget hotel,,,in the middle of all the action on 5th ave.... Friendly helpful staff,,,, english speaking which is helpful...its all about location,location,location....The tour guides out front of hotel can be a little annoying... If looking for cheap clean accomadations this is it. Close to beach 5 minute walk.

Genuine Expedia guest review

Other trip

Jan 9, 2013

Derick

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

Cleanliness
3.0
Service
3.0
Comfort
3.0
Condition
3.0

It will work for an overnight stay, possibly two nights max. Great location but a bit noisy from the local night clubs. Booked primarily on $$$.

Genuine Hotels.com guest review

1 night trip in Nov 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

Cleanliness
4.0
Service
2.0
Comfort
3.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Nov 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

5.0 / 5

Outstanding

""Great economical hotel""

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
4.0

Great staff - clean comfortable room - freezing a/c - it was perfect!

Genuine Expedia guest review

Other trip

Oct 26, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"Great location that's it"

Cleanliness
3.0
Service
2.0
Comfort
2.0
Condition
2.0

It is a great location right on the fifth avenue, but the rooms are very extremely basic with pretty old furniture and sheets. If you're looking for a hostel type of accommodation its a bit better just cause you don't share the room. They do have an in room safe box which also is convenient. If its a honeymoon or family trip, look elsewhere it's very […] noisy and student type surrounded place. Read more

Genuine Hotels.com guest review

3 night family trip in Aug 2012

Hellen K.

Hotel Azul by Encanto - Playa del Carmen

5.0 / 5

Outstanding

"Charning Budget Hotel"

Cleanliness
5.0
Service
4.0
Comfort
4.0
Condition
5.0

Very secure location. Pretty hotel with friendly and conscientious staff.

Genuine Hotels.com guest review

1 night trip in Mar 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"A decent little place for the money."

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

The people who work at this hotel are fantastic, they took great care of us including my older parents. The entire hotel is on the ground floor which is great for older people. The location is also excellent, right in the middle of it all. The staff was constantly cleaning and they kept this older hotel looking as nice as possible. There were two things […] I would improve, the first is that they are in need of bedside lamps as there is only over head lighting. Also, there is a situation with the towels, they were in rough shape and there seemed to be a shortage of them as well. For the money I would stay here again but might bring my own towels. The restaurant across the street has excellent food, breakfast, lunch and dinner. Read more

Genuine Expedia guest review

Other trip

Mar 20, 2012

Lori

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"Hotel Azul Playa Del Carmen MX"

Cleanliness
4.0
Service
3.0
Comfort
4.0
Condition
4.0

For an inexpensive hotel it was a good experience and the location was good. My only complaint was that I could only get one towel "you are only one person in your room" so apparently you should only shower once a day. I explained that I was leaving a day early and that I should at least get to have an extra towel a day as I was not asking for any monies […] back but that didn't work either. Read more

Genuine Hotels.com guest review

14 night trip in Feb 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"Got what I paid for"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
3.0

No towels on arrival. Low water pressure in shower everyday. Great location but won't use again. Many other hotels in that area. No blanket and nite was cool. I won't forget that. Just not comfortable. Woke up tired. Staff very helpful otherwise.

Genuine Hotels.com guest review

2 night trip in Feb 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"Very pleasant"

Cleanliness
5.0
Service
5.0
Comfort
3.0
Condition
4.0

Stayed just for a couple nights. Very very convienent location, centered right on 5th ave. I few short feet away from the magical nightlife of 12th st! Surprisingly quiet for where it is located. Safe and well lit. Staff friendly and room cleaned daily. I have been coming to playa for 3 years and actually lived here for a while too. I have stayed in […] several of the boutique hotels on 5th and for the price this was perfect for me. Maybe not so much for a family or a romantic couple, but for a nice clean,safe place to crash. This is it! Read more

Genuine Expedia guest review

Other trip

Jan 26, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

Cleanliness
3.0
Service
3.0
Comfort
3.0
Condition
3.0

Too much noise on 5th Avenue in Playa del Carmen

Genuine Hotels.com guest review

3 night family trip in Jan 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"GREAT STAY,,GREAT PRICES,GOOD LOCATION,"

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

GREAT LITTLE BUDGET HOTEL....VERY PLEASANT STAFF.RIGHT IN THE MIDDLE OF ALL THE ACTION YET VERY QUIET..WOULD RECOMEND TO EVERYBODY.

Genuine Expedia guest review

Other trip

Jan 18, 2012

Derick

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

Cleanliness
1.0
Service
3.0
Comfort
1.0
Condition
1.0

This guest did not leave a comment.

Genuine Hotels.com guest review

4 night trip with friends in Dec 2011

A Traveller

Hotel Azul by Encanto - Playa del Carmen

5.0 / 5

Outstanding

"Great, but if your stay is in off season expect construction work noise."

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
5.0

That said, construction noise can be heard at any vacation spot in the world off season. Nice people at the hotel, very central location, very clean. TV only has a few viewable channels of cable as they are splitting too many lines to serve all the rooms, but who goes there to watch TV? Well there were a few rain days during my 26 days there and I […] would have loved to be able to watch TV during that time as I had read everything I had to read. Read more

Genuine Expedia guest review

Other trip

Oct 15, 2011

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"Hope they will realize their location and will upgrade the hotel-till then...not recommanded"

Cleanliness
3.0
Service
3.0
Comfort
1.0
Condition
1.0

Hotel Azul doesn't meet any of my expectations . Unfortunately there is a huge gap between what says on EXpedia to the hotel it self. The hotel is located on the center of the 5th ave, literally minutes to any where, but that will be it's only quality. Other than that the rooms are pretty old and ugly, shower is bad and the smell of the sewage comes […] now and then, the pool looks more like a tub and even after 10 days (my whole stay) they couldn't fix my tv. It was a really expensive vacation for a student (from Europe!!) and unfortunately I was really disappointed. On this price I could find much better place to stay :( Read more

Genuine Expedia guest review

Other trip

Sep 29, 2011

A Traveller

The following English reviews were posted by Hotels.com guests from other countries

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Dec 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

"Good location"

Cleanliness
1.0
Service
2.0
Comfort
3.0
Condition
2.0

Sheets were stained and no towel in room. Asked reception for assistance with bus transfer to cancun, very unhelpful. Great central location for a bargain price.

Genuine Hotels.com guest review

4 night trip in Apr 2012

Tash

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"Nice hotel in great location!"

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
3.0

The room was a little simple with a small bed, but clean and nice anyway. The staff was nice and the location couldn´t be better - right in the middle of the main street around the corner from all clubs without being disturbed!

Genuine Hotels.com guest review

2 night trip with friends in Jan 2012

A Traveller

The following reviews were posted by Hotels.com guests from other countries

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

"No se hospeden en esa ratonera"

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
1.0

Es muy diferente ver fotos a la realidad, el hotel es una verdadera ratonera, mobiliario viejo y barato, todo muy sucio. Preferí perder mi dinero y me cambie de hotel, mejor perder 3 noches de hotel que arruinar mis vacaciones.

Genuine Hotels.com guest review

3 night trip with friends in May 2013

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"en plein centre touristique mais tres bruyant"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

petit hotel, personnel sympathique tres avenant a deux pas de la plage et en plein centre touristique.Seul probleme le cri des enfant des 8h du matin a la piscine.

Genuine Hotels.com guest review

1 night trip in Mar 2013

A Traveller

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

"Rätt låg standard men ett jättebra läge."

Cleanliness
3.0
Service
2.0
Comfort
2.0
Condition
2.0

Hotellet har inga rum mot stranden som det står i beskrivningen på hotels.com. Vi bokade det pga av strandrum men blev väldigt besvikna när vi kom dit. Tror dessutom alla fönster vätter in mot gården och inte ut mot någon gata. Dushen hade inget tryck utan droppade första kvällen - det åtgärdades dock. Kylen gick inte att sätta på och den luktade riktigt […] illa. En del personal väldigt trevlig och andra var inte tillmötesgående alls utan kom enbart med lögner och bortförklaringar. Riktigt bra läge dock! Read more

Genuine Hotels.com guest review

3 night trip with friends in Mar 2013

A Traveller

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

Cleanliness
2.0
Service
2.0
Comfort
1.0
Condition
1.0

Es un Hotel Feo. Yo no recomendaria el Hotel. Tenia reservadas 2 noches, no pase ni dos horas en el Hotel, tuve que ir a hospedarme a otro lugar.

Genuine Hotels.com guest review

1 night trip in Oct 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

"no muy recomendable."

Cleanliness
2.0
Service
1.0
Comfort
3.0
Condition
1.0

El hotel tiene una ubicacion privilegiada de verdad ya que esta en la quinta avenida, pero por ejemplo las toallas estan roidas muy viejas y cuando solicite otras toallas me dijeron que el hotel no contaba con mas toallas. La regadera practicamente no sale agua, es minimo la cantidad de agua que sale, dicen que tienen WIFI pero no sirve. Al hotel le […] hace falta una muy buena remodelación y comprar toallas decentes y que arreglen lo de las regaderas para que salga mas presion de agua. En terminos generales no fue buena experiencia. Read more

Genuine Hotels.com guest review

1 night family trip in Oct 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"Estancia en Azul By encanto"

Cleanliness
5.0
Service
5.0
Comfort
4.0
Condition
4.0

En general todo excelente.... El unico punto malo es que no hubo toallas en toda mi estancia en el hotel....

Genuine Hotels.com guest review

4 night trip in Aug 2012

Chapis

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"Mmmm... mucho que desear"

Cleanliness
3.0
Service
2.0
Comfort
2.0
Condition
2.0

Las fotos son engañosas... esta viejo, las toallas estan viejas y feas.. si es que tienen, la alberca parece una fuente... lo unico bueno es la ubicacion!!

Genuine Hotels.com guest review

1 night trip in Aug 2012

Eliza

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

"Más que deprimente!!!"

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
1.0

Horrible, no solo el hotel es viejo y descuidado, si no que las fotografias que se ven en la página son engañoss, por ejemplo la alberca se ve muy grande y parece que los postes que hay son como bancos para un adulto y no lo son, es como un jacuzzi, las camas estan pandas de que ya no aguantan más muuuuy deprimente!!

Genuine Hotels.com guest review

2 night trip in Aug 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

"Simplemente... Deprimente!!"

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
1.0

Muy mala, el hotel viejo y descuidado, las camas pandas, simplemente deprimente!!!

Genuine Hotels.com guest review

1 night trip in Aug 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

"Hotel ideal para solo dormir de manera economica"

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
1.0

Las fotos que oparecen en la pagina de los cuartos no representan en realidad la habitacion que nos toco, por el precio y si lo que deseas es ir a dormir sin comodidad esta bien. El clima suena muy fuerte, no es agradable la habitacion. Necesitan invertirle los dueños dinero para hacerlo rentable, tienen una excelente ubicacion.

Genuine Expedia guest review

Other trip

Aug 30, 2012

Anton

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
4.0
Service
5.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night romance trip in Aug 2012

Diana

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
5.0
Service
5.0
Comfort
5.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Aug 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

Cleanliness
1.0
Service
1.0
Comfort
1.0
Condition
1.0

El lugar pesimoooo obvio para el precio no puedes pedir mas, habitaciones huelen horribles, toallas grises en vez de blancas, la habitacion que a mi me toco super obscura, VENTAJAS?????, claro a una calle de la playa y en plena 5ata. Avenida. si vas corto de lana y solo quieres llegar a dormir a lo mejor te parezca bien.

Genuine Hotels.com guest review

1 night trip in Aug 2012

Elisabeth D.

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
1.0

no pidam gran cosa obvio por el precio!!! el hotel feo, huele a humedad! toallas grises en vez de blancas!! pero bueno a una cuadra de la playa y en 5ta Av. es lo excelente

Genuine Hotels.com guest review

1 night trip in Aug 2012

elizabeth D.

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

Cleanliness
2.0
Service
2.0
Comfort
1.0
Condition
1.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Jul 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"para pasar un rato"

Cleanliness
3.0
Service
3.0
Comfort
2.0
Condition
3.0

todo bíen exelente ubicación, camadas un poco incomodas

Genuine Expedia guest review

Other trip

Jul 30, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

"una pocilga literal..de nada sirve en la 5ta"

Cleanliness
1.0
Service
2.0
Comfort
1.0
Condition
1.0

mmala. lo bueno es que sólo fue una noche y jamás regresarle. cosas pésimas.. colchón. almoada . baño..olor. espacio..malisimo

Genuine Expedia guest review

Other trip

Jul 27, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
4.0
Service
3.0
Comfort
4.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

1 night trip in Jul 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

Cleanliness
4.0
Service
5.0
Comfort
2.0
Condition
3.0

This guest did not leave a comment.

Genuine Hotels.com guest review

2 night trip in Jun 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"Goede indruk, met verbetermogelijkheden"

Cleanliness
3.0
Service
4.0
Comfort
3.0
Condition
3.0

Goede indruk maar: - deursleutel kon moeilijk uit slot verwijderd worden - WiFi reikte niet tot in de hotelkamer

Genuine Expedia guest review

Other trip

May 5, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"prima deal"

Cleanliness
3.0
Service
3.0
Comfort
3.0
Condition
4.0

Prima, goeie deal voor de prijs. Gelegen in zeer drukke straat maar daar merk je in je kamer weinig van.

Genuine Expedia guest review

Other trip

May 3, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
4.0
Condition
4.0

This guest did not leave a comment.

Genuine Hotels.com guest review

3 night trip in Apr 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"hotel très bien situé et calme à la fois"

Cleanliness
4.0
Service
3.0
Comfort
3.0
Condition
3.0

Bon rapport qualité/prix Toutefois, un problème récurrent dans la fourniture des serviettes de bain

Genuine Hotels.com guest review

4 night family trip in Apr 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

1.0 / 5

Poor

"god plassering, nært hovedgaten og stranden"

Cleanliness
1.0
Service
3.0
Comfort
1.0
Condition
1.0

Vi ankom hotellet kl.1 om natten. Dei forstod ikkje engelsk så det var veldig vanskelig å kommunisere. Rommet var virkelig dårlig. ikkje vinduer, var akkurat plass til to senger og et skap. i tillegg var ingenting rent. Vi fikk heldigvis snakket med en som kunne engelsk dagen etterpå og fikk bytte til et hotell ikkje så langt unna som dei samarbeidet […] med. måtte ikkje betale noe ekstra. det nye hotellet låg rett ved bargaten, så veldig mye støy om nettene, ikkje lett å få sove. Ellers var hotellet veldig fint og hyggelig personell. Vil ikkje anbefale å bo på hotel Azul til noen, betal heller litt meir å få noe skikkelig. Read more

Genuine Hotels.com guest review

16 night trip with friends in Apr 2012

Trine

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
4.0

Vi var 2 personer som bodde på hotellet i 14 dgr. När vi kom hade dom inte städat rummen så vi fick vänta tills dem var färdiga. Det var rent med nya handdukar varje dag. Handdukarna kunde ibland vara fransiga. Underlakanen var noppiga med hål i men man kanske inte kan begära för mycket med det billiga priset vi betalade. Personalen var trevliga. Önskade […] större press på vattnet i duschen. Tog ett tag innan det blev varmt. Önskade att det fanns en våg så att vi kunde väga väskorna för på incheckningen är dem stenhårda. Annars hade vi det vi bad om med safebox, kyl ooch separata sängar. Kicki o Maud Read more

Genuine Hotels.com guest review

14 night trip in Mar 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"práctico"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
3.0

Un hotel simple, limpio, ubicado sobre la quinta, cómodo para moverse sin ruidos al noche. Pasamos por tres hoteles antes, y en este, tuvimos la mejor o primera buena atención del personal, muy preocupados por que estemos bien, informarnos, amables y generosos.

Genuine Hotels.com guest review

2 night trip in Mar 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

2.0 / 5

Fair

"Hotell i playa del Carmen- bra läge men sunkigt"

Cleanliness
2.0
Service
2.0
Comfort
2.0
Condition
2.0

Bodde här tre nätter. Väldigt tråkiga och mörka rum, luktar unket och lakanen samt handdukarna är gråa, inte vita. Vet inte om det är meningen, men ger ett ofräscht intryck enligt min åsikt. Poolen är pytteliten och ligger på en smutsig innergård, där knappt solen tittar fram. Det går att gå en trappa upp och där hade de kunnat ha en fin solterass men […] där låg massa sopsäckar. Internetanslutningen är värdelös. Fungerar stundtals men då väldigt långsamt. Vi gick till starbucks istället som ligger nära. Den sk privata stranden innebär att man får låna solstilar av ett visst hotell om man spenderar 150 pesos per person, dessutom får man 10% rabatt. När vi kom tillbaka från stranden en dag och skulle duscha hade de tagit våra handdukar, vi fick fråga om nya och då skulle de levereras efter halv åtta på kvällen. Nästa dag hade de inte lagt in nya heller, utan vi fick be om det igen. Dessutom är de snåla med toapapper, vi fick fråga efter extra två gånger under de tre dagarna där. Enda positiva med hotellet är läget, man kommer direkt ut på huvudgatan. Mitt emot finns ett väldigt bra frukostställe. Read more

Genuine Hotels.com guest review

3 night trip in Mar 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

3.0 / 5

Good

"Excelente costo-beneficio"

Cleanliness
4.0
Service
5.0
Comfort
3.0
Condition
3.0

Cons: El hotel es viejo y los cuartos pequeños. PROS: Precio, Ubicación perfecta en la quinta avenida y los cuartos son limpios

Genuine Expedia guest review

Other trip

Mar 20, 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"Bien"

Cleanliness
4.0
Service
4.0
Comfort
3.0
Condition
5.0

En general una muy buena ubicación y lindo parque interior

Genuine Hotels.com guest review

5 night trip in Mar 2012

A Traveller

Hotel Azul by Encanto - Playa del Carmen

4.0 / 5

Excellent

"buona opportunita"

Cleanliness
4.0
Service
5.0
Comfort
3.0
Condition
4.0

hotel per chi non ha troppe pretese personale gentile posizione praticamente sulla 5 avenida la strada principale di playa

Genuine Expedia guest review

Other trip

Mar 19, 2012

A Traveller

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Hotel Azul by Encanto - Playa del Carmen

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Score breakdown (from 61 reviews)

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