Everything was perfect besides the water flow design of shower room.Genuine Hotels.com guest review
Response by Thon Hotel EU Dear Mr. BT, Thank you first of all for staying with us. We are very pleased hearing you enjoyed your stay. Concerning the shower water flow, As you might have noticed during your stay in our hotel, we believe we have an important role to play in raising awareness for sustainable and social matters. That is also the reason why we have made the ecological choice to adapt our hotel to internationally accepted standards by limiting the maximum flow of our showers to 7 liters per minute. We are looking forward welcoming you again soon, Michael VDB, Duty Manager
"close to the parliament, but dull in the evenings"
pretty standard EU hotel, lots of simialr places close to the parliamentGenuine Expedia guest review
"Clean hotel in Brussels"
This hotel was clean and comfortable. The staff was friendly and efficient.Genuine Expedia guest review
"Nice hotel 20 mins walk from city centre"
Visited brussels for a few days with some friends. Clean spacious twin rooms with large walk in showers. Staff were very friendly. Fantastic value very impressed.Genuine Expedia guest review
"Very good hotel between centre an EU district."
Only thing wrong was I couldn't use the shaver socket in the bathroom. Worked around it though. Two lift shafts that I initially found confusing.Genuine Expedia guest review
"A it of almost Heaven in Brussels"
THis hotel was very nicely appointed, with lots of upgrades, right in the heart of the EU district. The breakfast was very good, and thanks to a bank holiday was half price. We found the room comfortable and quiet, with lots of English channels on the TV, and easy walking distance to some good restaurants and the metro. The staff were most pleasant […] and helpful. The only complaint we had was that the room was very hot, and the air conditioning made no difference that we could notice. That meant that our sleep was disturbed, which was disappointing considering that we had just landed from a very long plane ride. Had it not been for that little problem we would have rated the hotel excellent value for the money. Read moreGenuine Hotels.com guest review
Response by Thon Hotel EU Dear Kathy, Thank you very much for reviewing your stay at Thon Hotel EU. It is a pleasure to read that you appreciated our hotel and our services. We are sorry to hear that you could not sleep as well as you could have. Note that a technician is on site every day. Feel free to contact our reception team which would have sent someone to assist you. We hope to see you back soon in our hotel, Best regards, Camille
The service was excellent but the bedroom space was very small and there were marks on the curtains but the food was very nice but need more to choose from on menu but the staff are very good and friendlyGenuine Hotels.com guest review
Excellent hotel, lovely breakfast, clean and staff were great.Genuine Expedia guest review
"Near the European Commission"
Excellent hotel and location.Genuine Hotels.com guest review
Nice hotel, ideal for business or pleasure. Right next to metro which is great for getting about Brussels. Hotel was of a good standard and very comfortable. Only stayed 2 nights so limited interaction with staff to make comment. Any time I did speak to staff they were very polite and helpful. Would recommend and stay here again.Genuine Expedia guest review
"Very modern hotel with friendly staff"
I have stayed at this hotel before and it was a pleasant experience so chose it again for this trip. The price for breakfast seems to have increased dramatically so I gave it a miss and instead took porridge pots with me to have in my room. The room I had this time was more blue and grey whilst my last room was orange and grey. I prefer the warmer colours […] as the blue feels cold especially with the halogen lights. I had dinner one night which was very nice but again, rather expensive considering it was only a small portion. Read moreGenuine Expedia guest review
"Excellent and clean hotel"
My only regret is having made the room myself in return for a 5 euro voucher. It can be used in cafeteria but doesn't open until 5 pm so too late and ended up in charity box with many others. Breakfast is excellent and half price at weekendsGenuine Expedia guest review
We found all the staff very helpful and enjoyed an extremely comfortable weekend in Brussels. The location of the hotel was perfect for a 5 minute metro ride into the heart of Brussels.Genuine Hotels.com guest review
Response by Thon Hotel EU Dear Mr. Stevens, We would like to thank you for such a great review. We are happy to know that you enjoyed the hotel facilities as well as the room. We will gladly looking forward to welcome you again, Kind Regards, Alberto Casares Shift Leader
I enjoyed my stay at the Thon Hotel EU and will come again because of quality of service and hotel location.Genuine Hotels.com guest review
Response by Thon Hotel EU Dear Mrs. Tina, We would like to thank you for such a great review, and we are glad that you enjoyed your stay with us. We are looking forward to welcome you again in our hotel, Kindest Regards, Alberto Casares Shift Leader Thon EU
well seized rooms, clean, with coffee and tea making facilities, all very well. Hotel lies central for European quarter. Good gym facility. Metro nearby.. Breakfast is expensive.Genuine Expedia guest review
Check in deposite of €25 per room . On a check out I had to pay extra €7.5 per room city taxes . No one told me about this when I booked a rooms .Genuine Hotels.com guest review
very nice hotel, 15 minuts from downtown with a parking (discount provided by the hotel) would recommend this hotel !Genuine Expedia guest review
"Too hot and air con did not do much"
Overall fine, but the room was really hot despite turning the thermostat down to 15 C to get the (very noisy) air con to improve things, there was little difference over several hours. Breakfast was not great - buffet style, so we were wary; but none of the hot food was in anyway appetising (rubbery scrambled eggs, frazzled bacon etc). Pancakes were […] ok, and the selection of breads, cold meat and cheese seemed fine. Read moreGenuine Hotels.com guest review
Amazing experience at this hotel, great facilities the room was lovely as well as the staff. The staff were very friendly and helpful. Easy to get to the city centre with metro lines right outside the front door. Only downside was the additional city tax charge and the deposit that wasn't mentioned before booking. Other than that great hotel would definitely […] recommend it. Read moreGenuine Expedia guest review
"Nice Modern Hotel"
I thought the hotel itself was really good, the rooms seem to be fairly new and were quite spacious! The only downside is the hotel isnt really near anything, there arent really any surrounding restaurants or bars however it is only an easy 15 - 20 min walk to the main street where there are hundreds of options!Genuine Expedia guest review
"Adjacent Malbeek metro station"
OK business hotel - modern clean functional- BUT telephones a complete rip off - shocking prices 10 quid for a failed international connection and 17 quid for a 2 min call to UK and Internet is charged for - we can find better elsewhere .Genuine Expedia guest review
Response by Thon Hotel EU Dear Mr. Jo, We appreciate you took the time to give us your opinion about your stay with us. We sincerely regret you were not satisfied with your hotel telephone services. Those rates are applicable for each hotel in Belgium ,due to the operators high charges. We do hope that despite this small inconvenience, we’ll have the pleasure of welcoming you again upon your next visit to Brussels. Kind Regards, Carmina
The hotel is in the EU district so not much happening close by - but the old town is only a 10 minute walk away. Would recommend this hotel to anyone if you do not have to pay the full price.Genuine Hotels.com guest review
Response by Thon Hotel EU Dear Joe, Thank you so much for taking the time to share your short stay experience with us. Our hotel is situated in the middle of the European Quarter of Brussels, next to the EU Parliament and all other important European institutions, so it's in the same time a business hotel during the week and leisure during the weekends. The historical center of Grand Place is only 10 minutes walking distance from the hotel and only 5 minutes per metro . We hope we will have again the opportunity to receive you again in our hotel . Carmina
"Nice, modern hotel EU district"
I was very pleased with the actual hotel itself. The room was incredibly clean, great A/C and comfortable blankets and pillows. Everything feels very modern and up to date. This hotel is close to a metro station and for those who don't mind a 15 minute walk to the grand place it is more than doable. Personally I would have preferred a hotel a bit closer […] to the ''action'', but I was extremely happy with this hotel in general. No free wifi- only down side. The hop-on/hop-off bus can be caught 5 minutes away as well as the bus 12 or 21 to the airport. They have an umbrella in the room which is good considering the weather in Brussels! Read moreGenuine Expedia guest review
Response by Thon Hotel EU Dear Danielle, We would like to thank you for your detailed feedback on your recent stay in our property and for the nice comments on the decoration and t he room cleaning. The hotel is recently opened, so we are currently working to keep up the high standard of services. Therefore our guest comments are essential in order to help in our improvement . We are looking forward to the pleasure of welcoming you back at the Thon Hotel EU on your next trip to Brussels, Regards, Carmina
2 stops on the metro from the centre but made it a peaceful area to stay in. Lovely timeGenuine Expedia guest review
Response by Thon Hotel EU Dear Guest, We are glad to hear that you enjoyed your short stay with us. We do hope to have the opportunity to receive you again in our hotel. Best regards, Carmina
"Great Hotel with easy access to the city centre"
The hotel was very new and well decorated with very friendly staff and the hotel had thought of everything you could possibly need during your stay. It is close to the metro station which will take you the short distance to the centre. The staff are extremely helpful and nothing is too much to ask. The only downside is that the resturant is fairly […] pricey and there are very few resturants close by that you could use if you did not want to go in to the centre. That said the staff are happy to give you recommendations for other resturants close by. Read moreGenuine Expedia guest review
Response by Thon Hotel EU Dear Laura, Thank you for your review. As we are currently working to keep up the high standard of services, it is our pleasure to share reviews like yours with our Team. As you might be noticed during your stay , we are situated nearby the European Quarter. Some of the restaurants are located in “Place Luxembourg” , just 5 minutes walking distance from the hotel, or for a larger choice of restaurants “Place Jourdan” can be reached in 7 minutes. A 15 minute walk takes you also into the city center and major points of traditional restaurants. We hope we’ll have the pleasure of welcoming you again upon your next visit to Belgium Regards, Carmina
"Very good, modern hotel"
We've spent two nights at Thon hotel in August 2013. It is situated very close to the underground (metro) station, 10 minutes walk to EU district and 15 minutes walk (or 7 min on the underground) to the town centre. The room was fair size and very clean, it included a mini-fridge, kettle and hair dryer. The hotel was built in 2012, so no problem with […] hot water or water pressure. We did not include breakfast in our booking because it was very expensive compared to the price of the room. Hotel staff was very friendly and helpful. I highly recommend this hotel, very good value for money. Read moreGenuine Expedia guest review
Response by Thon Hotel EU We would like to thank you for having taken the time to inform us about your positive experience We are indeed situated very close to the historical center of Brussels but also next to the European quarter. The breakfast price is 50%reduced during the weekends and during the monthS of July and August . We do hope receiving you again in our hotel during your next visit to Brussels. Regards, Carmina
"Perfectly situated to the business area"
Great hotel, really comfortable, clean and friendly staff. Was situated in a fantastic location for our needs, literally 2 minutes walk away from where we needed to be and a really great price for the rooms.Genuine Hotels.com guest review
Response by Thon Hotel EU Dear Guest We have really enjoyed reading your wonderful comments on our Hotel, the praising of our services, prices and decoration. It was our pleasure to make your stay in Brussels into a special relaxing moment and hope to receive you soon in our Hotel. Regards, Carmina
Excellent hotel. Everything very clean and new looking. Modern hotel. Staff very helpful. Located in built up area but practically next door to Metro station so easy to get to centre.Genuine Hotels.com guest review
Response by Thon Hotel EU Dear Guest, We would like to thank you for having chosen the Thon Hotel EU for your stay in Brussels. We will definitely share your comments with our staff members. We will be more than happy to receive you again in our hotel during your next stay in the city. Best regards, Carmina
"Recommend for weekend or business"
Overall I was very impressed with this hotel. The service the cleanliness, the quality in this modern hotel were all excellent. No complaints about the room either. Although not directly in the centre of town, it was only 15 mins walk away. The tube is 2 mins and is an excellent service in Brussels so no problems there. Being near the European quarter […] the cost of the restaurant seemed high, particularly the breakfast, although this was half price at the weekend when we stayed. Highly recommended. Would stay again. Read moreGenuine Expedia guest review
Response by Thon Hotel EU Dear Guest, We are delighted to note that you enjoyed your stay with us and would like to thank you for your positive comments. It is always a pleasure for us to receive such comments from our guests. We believe the breakfast price is justified by the products we offer. We have a copious hot and cold breakfast buffet with a lot of local and fresh products. In the weekend the breakfast is at half price and some luxury products, such as the fresh salmon are not put on the buffet. Nevertheless, we still offer a wide variety of regional products, such cheeses, charcuterie, where slight changes can occur due to the availability of the product. We are looking forward to the pleasure of welcoming you back at the Thon Hotel EU on your next trip to Brussels.
""Great Hotel and Location""
The Hotel is in a great location and overall looks good and comfortable, however the staff didn't seem very helpful. I'm not sure if this is a new Hotel or if the staff is new but they all seemed like they didn't know what they were doing. Had a few issues when I went to pay for the car park, I wasn't there for the full 24 hours but as I understand […] a bit of french I heard one staff member saying to charge me €17 but the other guy charged me €25. As I had a ferry to catch and they took so long to decide what they should charge me I decided not to argue as I was in a hurry. Read moreGenuine Expedia guest review
Response by Thon Hotel EU Dear Mrs. Dias Da Silva, First of all I would like to thank you for posting a comment on Expedia. I would just like to clarify the situation regarding the parking fee. If you are a guest of the hotel the parking is offered for a discounted price of €25 instead of €30 per night for non hotel related guests. I have seen that the check out of the parking has been done by one of our interns. He must had have doubts regarding the prices therefore he double verified it with one of the other staff that was on duty at that moment. I am sorry that it took to much time in order to proceed with the payment and I hope that this did not have a lot of influences of your opinion regarding your stay. We are happy to welcome you again at the Thon Hotel EU.
"Good location, just no Iron"
Great location and price but on a business trip with just one shirt I needed to iron, I discovered no irons were provided in the rooms. Instead, guests have to go to a an ironing room which I was not prepared to do shirtless. Annoying as the hotel is good, but for this reason I will move back to the Rennaisance hotel closeby where Irons are provided […] in all rooms. Read moreGenuine Hotels.com guest review
Response by Thon Hotel EU Thank you very much for your nice review about our hotel. It is always a pleasure receiving such positive feed back about our guest’s stay and we will be more than happy to share your comments with our staff. We are sorry to hear that the breakfast atmosphere was not that pleasant, but it might be due to the fact that the hotel was fully booked and most of the guests were having the breakfast on the same time. Within the concept of our hotel, our primordial preoccupation was to give indeed a fast service, security and comfort to our guests. We are looking forward to receive you shortly in our hotel. Carmina
"Great for Relaxing, Not so much for Party Animals"
I really like this hotel and have stayed here before. It is so relaxing and quiet. I can't say much about the facilities outside the room though as I didn't really see them. The room itself is comfortable, the bed's fine. Everything is clean and well maintained - the carpets awful but I guess it's an industrial option for heavy usage. The area is quiet […] and just down from schumann where the british expats congregate. Although, even schumann is quiet compared to the grand place. I find that it's a great place to stay if you want to chill out and not be bothered. But if you want to go out partying all night long, I'd suggest somewhere more central. Oh, and this would be ideal for a business traveller working in the EU quarter, like I am, although I tend to stay elsewhere during the working week. Just to be contrary... Read moreGenuine Hotels.com guest review
Response by Thon Hotel EU Dear Guest, We would like to thank you for having taken the time to inform us about your positive experience. We are aware that the design of Thon Hotel EU does not appeal to everyone. One of the strengths of Thon Hotels is the fact that all of our hotels have a different style and are not bounded to strict rules and therefore have their own personality. Our hotel is situated in the middle of the European Quarter of Brussels, next to the EU Parliament and all other important European institutions. The hotel has its own bar and restaurant, The Twelve. Other restaurants and bars can be found within walking distance at the Place de Luxembourg or around the Schuman roundabout; also the popular Place Jourdan is close to the hotel. The historical heart of Brussels is only indeed only 3 steps away by underground or 5 minutes by taxi. We hope we’ll have the pleasure of welcoming you again upon your next visit to Belgium. Regards, Carmina
"Great hotel, central location but noisy"
The hotel is very pleasant and the staff are very helpful. I enjoyed my stay. The location is great for some the European Commission venues but the drawback to being so central is that it makes it very noisy. I was waken up a couple of times by the noise.Genuine Expedia guest review
Response by Thon Hotel EU Dear Guest, Thank you very much for sharing your thoughts with us. As we are currently working to keep up the high standard of services, it is our pleasure to share reviews like yours with our Team. Our hotel is situated in the middle of the European Quarter of Brussels, next to the EU Parliament and all other important European institutions. It’s location next to the big “avenue de la Loi” might induce some noise despite our triple glazing protection. We will make sure that for your next stay with us you will receive a quieter room, view to the courtyard. We do hope that despite this small inconvenience, we’ll have the pleasure of welcoming you again upon your next visit to Brussels. Regards, Carmina
I have stayed here before and was again very satisfied with the overall high standard and quality, with very good, friendly staffGenuine Hotels.com guest review
Response by Thon Hotel EU Dear Guest, Thank you very much for your nice review about the hotel. We are glad to hear that our hotel meet your expectations,and looking forward to receive you again in our hotel. Regards, Carmina
"Good for business"
A great hotel at a great price! Loads of space, really comfortable. Good for visiting EU offices. Can walk into centre, about 25 minutes - or on metro, just 5 minutes.Genuine Expedia guest review
Response by Thon Hotel EU Dear Guest, It’s a pleasure for us to hear that our hotel meet your expectations. We are indeed placed very near to all the European Institutions, and only 20 minutes walking distance from the historical center of Brussels. The metro station “Maalbeek” is situated just next to the hotel, and give access to all the important Attractions in Brussels. We are more that pleased to welcome you again in our hotel KInd regards, Carmina
"Very pleasant hotel, with excellent service"
Comfortable hotel, with excellent staff and in a very convenient location. My only small criticism is the breakfast service - overcrowded, too few coffee machines and certainly not a relaxing atmosphere. However, I have nothing but praise for the other amenities, including a very good, fast lift service, which is becoming a rare thing in quality ho […] tels. Read moreGenuine Hotels.com guest review
"brand new everything and amazing staff"
Stayed here for several nights in May. The staff are incredible, they all speak many languages (some of them more than 5) which was very impressive. The building is either very new or recently renovated, you can just tell because of how everything looks and smells. Decor is sort of a youthful modern kind of look, it reminded me a lot of the stuff from […] Ikea that I like. As far as rooms go, pillows were great and the air conditioning and heated towel racks work very well. If you want to watch tv there were more channels than I'd seen anywhere else in my travels (I flipped through them all and found at least half a dozen news channels). All in all I'd definitely stay here again. The hotel breakfast is impressive but expensive and the city has so many good restaurants it doesn't even matter because you'll want to try them all. Read moreGenuine Expedia guest review
Response by Thon Hotel EU Dear guest, Thank you very much for such a positive and wonderful feedback. We are extremely happy to hear that our hotel reached you expectations. We will be more than proud to share your comments with the members of our staff. Our guest’s feedbacks are very important for us as it give us the opportunity to improve more and more our services and fulfill their expectations. Kind Regards, Carmina
"Good for EU visitors"
Closely located to most of EU bodies in Brussels. Very good bedding, Room relatively small.Genuine Hotels.com guest review
"Convenient and slick business hotel"
Centrally located for EU district, clean and slick, attentive staff and good facilities. Pleased to have a range of TV channels from different countries and a very nice shower room. Some traffic noise, even on the 7th floor.Genuine Expedia guest review
"Great hotel for everyone"
An excellent hotel perfect for either doing business of exploring Brussels. Great standard, not a complaint at all.Genuine Expedia guest review
Overall, I was very pleased with the hotel. The room was clean and had all the things you would expect from a modern room. The bathroom was also fantastic, with the shower being roomy and pleasant. The staff were very helpful, and I was very pleased with the service. I was also impressed with the macs in the hotel reception, which provided free internet […] access for guests 24/7. I only had two qualms with the hotel. The first being the tax that you get charged as you leave the hotel. We checked out early in the morning and was surprised to be charged over 7 euros for city tax. I felt we were not informed of this before or during the stay and it was an unpleasant surprise. My other issue was the fact that the hotel had a picture of a sauna in their pictures and we did not have access to one when we arrived, even though I was looking forward to it! Overall though, I was very happy with the hotel and I was impressed with what we got for my money. I would stay here again and recommend the hotel to friends. Read moreGenuine Expedia guest review
The stay was excellent would recommend the hotel and it's close to metro and the centre.Genuine Hotels.com guest review
"a fantantastic hub for business in brussels"
A great hub for working in brussels. Fantastic hotel when compared to loads of others in the surrounding area. I work in brusels a lot, and this will be my new base. The rewards scheme is also really good. Only down side is that the bar staff arnt as attentive as they should be - you will end up waiting a long time for a second drink. Breakfast was […] great, room was great, wifi worked well ... Read moreGenuine Hotels.com guest review
Great place to stay in Brussels.Always clean, staff polite.Genuine Expedia guest review
"Close to the military museum"
Had stayed at another Thon hotel last year but changed to one closer to the military museum this time. The hotel was very clean and well decorated (if a little bright). Evening meals very good although the menu could have had a few more options. Good selection of TV in the room along with some "interesting" options on the pay to view movies...... Very […] cute receptionists!! Read moreGenuine Hotels.com guest review
"a pleasant hotel good for a long weekend"
A comfortable hotel with good amenities Bar shop etc. The room was well designed and pleasant but even with the air-con on the room was very warm. The staff were helpful and happy to help. A nice find for a stay in Brussels.Genuine Hotels.com guest review
"Clean hotel....good value for money at weekends..."
Exactly what we were looking for......clean hotel with easy access to central Brussels. Hotel on METRO line (about 10mins from city, 2euro for a return ticket) or a 25mins walk to city centre. Rooms were clean, if you skip having your room cleaned each morning by staff then you get a 5euro voucher for the bar. We didn't have breakfast at hotel, but […] it looked to have a very good selection, breakfast at weekends is half the price of weekday (25euro vs 12.50 at weekends). Internet access in reception or you have 1 hour wifi in your room. Located in EU quarter so not many restaurants nearby, best to go into city center. Staff at reception are polite and efficient. Gym in hotel has basic cardio equipment. We were a couple staying there, did not see any families, mainly business travelers as hotel is in the EU quarter. Due to its location it is cheaper at weekends. Overall a really nice clean hotel which is great value for money at weekends. If you are staying here, it is a good idea to request a room not beside the roadside as it could be noisy. Read moreGenuine Expedia guest review
"Excellent weekend stay hotel"
Recently visited Brussels for the Christmas Market but didn't want to pay loads for a weekend stay. The hotel was about a 5 minute taxi journey from Eurostar Midi which cost about 12 euros but you can also catch the metro but this is about a 10 minute walk from the Eurostar station & wasn't well sign posted. When we arrived at the hotel they were able […] to check us in early, the staff were very friendly & helpful, they gave us a map & showed us where all the tourist attraction were & also what restaurants were good & reasonably priced away from the tourist areas. The hotel was basic but very clean & modern, it had everything you needed for a weekend stay. The hotel was only a 20 minute walk to the Grande Place & most tourist attractions, however there is also a metro station right outside, so in the evenings when it was a bit cold, we were able to catch this into the centre of town. The room was a good size & had loads of storage, the bathroom was very modern with a double shower & double sink & very clean. We both agreed that we slept extremely well, the beds were very comfortable. The room also had the usual tea & coffee facilities as well as a chiller for cold drinks. Over all we both agreed that we would definitely stay there again & would highly recommend it. Read moreGenuine Expedia guest review
Response by Thon Hotel EU Dear A & S, It is a pleasure ready your comment on Expedia and thank you for choosing us for your visit in Brussels. Even though we are located not in the middle of the city centre we are conveniently situated and only 5 minutes away from the Grand Place by Metro. Looking forward welcoming you back to our hotel. Best regards, Jeremy Hillegeer Operations Manager
"Very badly insulated windows, on a very busy road"
The hotel windows were very poorly insulated, which means that I could hear traffic noise clearly all through the night, which was particularly bad from about 4am. This is appalling given that the hotel is on a very major road. It is a modern hotel and I would have thought this would have been an obvious thing for them to make sure was adequate. The […] shower head holder in the bathroom was also broken, and kept falling down. I would not return. Read moreGenuine Hotels.com guest review
Response by Thon Hotel EU Dear Mrs. Emma, Thank you for your feed-back on your stay in the Thon Hotel EU. The hotel is indeed located in the EU district of Brussels on Rue de la Loi which is a busy road. Even though we have only opened in April of this year we are continue in investing in our product. In the first quarter of 2013 we are planning to make changes to the windows located on the front side of the hotel to improve the isolation. We are convinced that this investment is going to make a big difference and will avoid negative experiences as you have had. We do apologize for the inconvenience that you have suffered but do hope that will reconsider our hotel for a future stay. Kind regards, Jeremy Hillegeer operations Manager
"The shower was badly designed, with water flooding"
The shower was badly designed, with water flooding the bathroom floor. The room service was poor: the towels were not replaced and the room floor was not cleaned.Genuine Expedia guest review
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