"I love this place"
The room was awesome !! The staff great !!clean!! Modern Decently coming backGenuine Expedia guest review
Two minutes from the beach, five from great shopping and restaurants. A unique and beautiful place....would love to stay here again!Genuine Expedia guest review
"Beautiful hotel but a rip-off and hidden costs."
Hotel stay included breakfast. On arrival we were told that we could eat breakfast at a restaurant around the corner, for which we were given vouchers. Upon arrival the following morning we waited for an unreasonable amount of time before we were seated. The restaurant was extremely busy, understaffed and did not have enough seating available to accommodate […] the guests. After seated we had to wait around for further attention. Eventually I asked one of the staff for a menu. We were told that as a guest of Boulan we were only allowed the Continental Breakfast on the house. We were given a choice of either coffee or orange juice (tea was an extra charge); a choice between half a slice of toast with scrambled eggs or pancakes with some topping which I never ordered. We also received butter and jam in the "deal". The meal arrived - a small portion of scrambled egg and a tiny piece of toast. Although the orange juice was limited to one only - we could ask for coffee refills. We were given a bill to sign. We were billed an 18% service charge and tax on top of that! Now where I come from, when you are told that breakfast is complimentary - it means just that - complimentary! My husband complained to the hotel staff and said that they should remove the service charge of 18% from that bill and any further breakfast bills to follow. This was agreed to by hotel management. Upon check-out we noticed we had been charged this amount each morning. Another argument ensued. Read moreGenuine Expedia guest review
Staff was wonderful and helpful! Front desk was always there to help us with a smile!Genuine Expedia guest review
"fantastic spot, clean and modern"
The hotel facilities are fantastic. The room exceeded expectation, however the pool area is not properly maintained by staff. The lounge bed linens around the pool were dirty and repeated requests for towels around the pool and change of linen on the pool lounge chairs went unanswered. All in all however the room and facilities were fantastic value […] and I would definitely stay at the Boulan again. Read moreGenuine Expedia guest review
The staff and decor at Boulan are excellent. The staff was incredibly accommodating and the rooms were very spacious and chic. The only area I wish Boulan would invest more in is their mattresses and pool furniture. The beds looked great but they were very uncomfortable. I travel a lot and have never had to complain about a hard mattress until my stay […] at boulan. after speaking with other guests, I realized i was not alone. The hotel did try to accommodate by bringing rollout beds and memory foam toppers to help make it more comfortable, but they could have avoided this entirely by investing in better mattresses. The pool furniture was also nice looking but most of the chairs were broken. Overall, because of the nice breakfast, service, spaciousness, location, and decor of the hotel, I would definitely stay there again. Thank you, Boulan!!! Read moreGenuine Expedia guest review
"Wonderful stay...pleasantly surprised!"
Our stay at the Boulan was wonderful. Hands down the most beautiful rooms I have ever seen in a hotel. Although we were asked to pay more to upgrade our room...it was well worth it. The rooms were beautiful and the roof top pool! The front office staff was very nice.Genuine Expedia guest review
"Great location on Collins Avenue"
We stayed in a Penthouse suite with two kids on the sleeper sofa. Great view, awesome room with personal stairs to upstairs balcony and access to rooftop pool. Beautiful hotel. Staff was very friendly and accommodating. Would have liked to have had coffee in the room. There wasn't even any in the hotel.Genuine Hotels.com guest review
"Nice part of Miami Beach"
Hotel was clean and well appointed. Staff was friendly and helpful.Genuine Expedia guest review
I was so pleased with my stay in the 2-bedroom luxury suite this past weekend. Six of us stayed in the suite, and we had more than enough room. Everyone on the staff was so sweet and really wanted to make our stay exceptional. (very accommodating for our bachelorette group!) The suite was gorgeous and very clean and the rooftop pool/patio area was a […] wonderful addition. You can see all of South beach from the roof. We had beach passes for chairs and umbrellas, and its only a block walk. The breakfast included is at their restaurant around the corner. I would definitely stay here again, even if just for the great service! Read moreGenuine Hotels.com guest review
"Nice hotel..and it was close to the beach."
The rooms were exact as described on their website. The staff was very attentive. The complimentary breakfast and cocktail was a nice bonus. However, they should have separate menus for the guests of Boulan. Initially, you attempt to order from the menu and then later find that your choices are limited. This should be made clear before they hand you […] the menu. Otherwise, upon my return to MIA..the Boulan is the only place I will stay! Read moreGenuine Expedia guest review
"Beautifully appointed and close to the beach"
This was a pleasant surprise after staying a few nights down towards 11th and Collins. From the minute we checked in, Jessica at the front desk took excellent care of us. We were upgraded from a standard room to a penthouse suite at no charge, which had a beautiful partial ocean view, two balconies, a kitchenette and a massive bathroom. The pool is […] very quiet and a nice place to relax in the late afternoon. If you're looking for more fun, the hotel is close to a few other resorts that have afternoon pool parties. The hotel's private beach is a bit of a walk (5-10 minutes), which isn't perfect, but once you're there the beach staff was great. I would highly recommend this hotel to anyone looking for a relaxing stay in Miami - which is sometimes difficult to find. Read moreGenuine Hotels.com guest review
For the price it was a pleasing experience, which didn't bother me because this was just a weekend vacation and I didn't plan to stay in the hotel. It was all about the pool and the beach for me.Genuine Expedia guest review
"What a beautiful hotel!"
This place is gorgeous.. I would want one of the rooms for an apartment! Very clean, chic and retro. Love it cant wait to go back. Only one block from the beach. They have a beach club that you can use. The pool is on the rooftop and again was beautiful and the perfect place to hang out.. It felt like a 5 star hotel.. Absolutely beautiful.Genuine Expedia guest review
Overall great place, beautiful rooms and perfect for a group.Genuine Hotels.com guest review
"Great hotel for family vacations"
It was sure a great experience, the hotel exceeded my expectations upon arrival and once in my room. Would definitely return for its quality and locationGenuine Expedia guest review
"Great hotel for family, esp. with baby."
We love the hotel and location. We travel with our 1 year old son, the full kitchen was very nice.Genuine Expedia guest review
the best hotel I have ever stayed inGenuine Hotels.com guest review
"Great modern hotel."
The Boulan South Beach is a fabulous hotel. Nice sized rooms with kitchens. Nicely furnished with modern decor. The rooftop deck and pool are really nice when you don't have the time to get to the beach or don't want sand all over the place. The service is fanastic, from the bell staff to the management. I will definately stay there again. THe location […] is much quieter than the busier areas south of Lincoln. Read moreGenuine Expedia guest review
"AMAZING Bachlorette Weekend at the Boulan!"
AMAZING! The only issue was the air conditioner in the room was weird. It would get so warm and then so cold - we changed it many times but still couldn't figure it out. Also, the staff kept telling us there would be music at the pool but nothing...that was disappointing! Other than that, it was GREAT! Will definitely come back again :-)Genuine Expedia guest review
The room/condo was awesome. Very spacious and clean! Just a few blocks away from ocean drive. Valet was convenient but had an additional charge per day.Genuine Expedia guest review
"Nickle & Dime"
While the hotel was in a great location and the rooms/suites were well maintained and comfortable, the service was mostly disappointing and unyielding. They nickle and dimed everything. Our check it was scheduled for 3:00 pm. We arrived early (at 1) and was told our room was almost ready. It was not ready until 5:30 pm. nothing more than an apology […] ensued. We booked 2 suites for 3 nights for 8 people yet they could only give us a pass for 2 beach chairs and 2 umbrellas ($10 cost). We find at the beach that these passes were improper and the umbrella is not included. We were told the rollaway bed was $50 for our stay but I get home to find $150 charged. The hotel told us after the fact that is is $50 per night. NOT TRUE. The managers are unyielding in their service and while Jessica at the front desk was very nice, she was powerless to help. If you stay here, make sure you bring your wallet, don't eat anything from the mini bar, and check your charges before checking out. Read moreGenuine Hotels.com guest review
"Nice hotel close to beach"
Very nice hotel and excellent location. Very helpful friendly staff. Only issue with our unit was the washer and dryer were not working and when we advised hotel staff they came to look at it but the issue was never resolved - maybe the unit owner who was too cheap to foot the bill? However, overall, fantastic place to stay.Genuine Expedia guest review
"Great hotel in South Beach"
I stayed at this hotel for a birthday weekend. We got a larger room to be able to have more space than your average hotel. The room was beautiful and the location was great! It was very clean and spacious. However, I ended up sleeping on the pull out bed and it was not comfortable at all. We have stayed in large groups in other hotel rooms and used […] the pull out beds with no problem (obviously not as comfortable as a bed, but not terrible) This bed was not comfortable at all. The hotel is about 10 minute walk to the beach and they provide you with cards to get free chairs and umbrellas. Read moreGenuine Hotels.com guest review
Although the hotel is rated as Superb, they still have to have an all included packages. The meals should be more easy to deal with. Excellent service and professional team.Genuine Expedia guest review
"Great Hotel experience."
Very nice hotel. Perfect if you do not want to be on the strip, but near the action.Genuine Expedia guest review
"Boulan in South Beach"
overall it was an ok stay. we liked the look of this boutique hotel - very charming. the staff was very nice; however, it took a while to receive wash towels upon request and they weren't what we expected as compared to most hotels. the valet service should be quicker - the average time to receive our vehicle each time was about 25 minutes (this was […] with us being the only valet requests at the time). the shower was clogged and backed up during our first shower. we had to have them unclog it (pretty 'icky'). the restaurant we received free continental breakfast at based on our stay was quaint and the food was great. the continental breakfast was only a selection of 3 or 4 pastries with nothing else to accompany it (no juice, coffee, tea, or fruit). Read moreGenuine Hotels.com guest review
"Great hotel for the price"
We started off not thinking this was going to be a nice hotel when we arrived but boy were we wrong. The vallet quickly took our car and luggage and when entering the hotel you definetly can tell this is a classy hotel. The reception was very welcoming and the staff as well. Our suite was breathtaking with an ocean view and the overall condition of […] the room was outstanding. The entire area was very friendly and access to the beach was close. We will definetly return without a dought. Read moreGenuine Expedia guest review
Our room was gorgeous and the staff was very friendly and helpful! They upgraded us to a room with a balcony and ocean view!Genuine Expedia guest review
The decor at the Boulan is truly ridiculous. I have no idea to whom they are trying to cater with tasteless silver sofas, gaudy mirrors, and silly accoutrements. On the coffee table there were silver chess set pieces standing about 2 feet tall. It was a suite of rooms full of visual pollution.Genuine Hotels.com guest review
staff was great, rooms are awsome! A must go to!Genuine Hotels.com guest review
Small, boutique, with great amenities! High-end finishes with full kitchen and enormous spaceGenuine Expedia guest review
"be aware of the possible "bad" rooms"
The regular room in the hotel is good- king bed, furnished terrace, sofa bed, spacious. We got 4 rooms in this vacation. One of the room was, however, not only much smaller with dirty balcony, but also only with one queen/twin bed and sofa bed. The staff was not able to switch us to a regular room. So be careful, you may pay for a worse room with the […] same rate. Read moreGenuine Hotels.com guest review
Extremely friendly staff....valet parking expensiveGenuine Hotels.com guest review
"Overall, a nice located hotel."
The room cleaning sevice could have been better. After 1 week the stains in the bathroom where still there!!!Genuine Expedia guest review
"It would be a romantic place for couples, too"
My mother & sisters picked this place for our annual Sister's Trip to South Beach. I was concerned about staying farther away from Ocean Drive because we love to eat & club down there. This hotel was absolutely stunning!!! The one bedroom with terrace balcony made us feel like rock stars! There was a huge wall length framed mirror in the living area. […] The 2 baths were nice-one of them had huge long 2sink vanity with double drawers. Apart from the roomy, ultra chic room, The STAFF were all almost doting & helpful. They were polite & friendly & made us feel extremely welcome. We will always stay at The Boulan when we go back to South Beach!!!! Read moreGenuine Expedia guest review
"Not yet ready for Primetime"
Conceptually the hotel/condo can be wonderful when it is finished being built. There isn't a restaurant or bar in the hotel. Restaurants and shops are not yet built. The street it's on is under construction. The parking lot doesn't belong to the hotel. Its advertised as a beach property but the beach is two blocks away. They do have loungers and umbrellas […] on the beach at Collins and 21St. You have to bring towel from your room to beach or rooftop pool. The towels are very small for beach towels. The rooms are small apartments with terraces or Patios. Loved the Patio and the extra half bath and washer/dryer. Read moreGenuine Hotels.com guest review
Only downfall was the water wasn't hot enoughGenuine Hotels.com guest review
"Great alternative to a typical hotel."
Very friendly, helpful staff. This was our second time there. The condos are better by far than most hotel rooms. Great location. Will be back again.Genuine Expedia guest review
"one of the best rooms in south beach for the money"
one of the best rooms in south beach for the money.....not the typical "shoebox south beach room"....I have stayed in miami beach many times and you cant beat the location, limited parking hassle, and quality of the rooms......no room service, but OK with me.....I will be back here again for sure....Genuine Expedia guest review
Jackhammer construction is loud and early in morning. Hotel is still under construction in parts but very nice.Genuine Expedia guest review
"Spacious luxury in SOBE"
Overall, we loved our stay at this hotel - location was perfect: quick walk to beach, bars, and amazing restaurants. $5-10 cab ride to the hottest South Beach clubs. Stylish large rooms, amazing rooftop pool - warm and friendly staff. Felt like we were temporary residents of SOBE's coolest neighborhood as opposed to tourists. As such, this was the most […] enjoyable trip to Miami we've ever had. Our main complaint was that several things in the room didn't work. Never got the TV in the bedroom to turn on, the iPod docking station made a terrible screeching noise when we tried to use it, and the radio in the bedroom was also broken. Also we got there about 20 mins before checkin and our room wasn't ready. Not a huge deal but there really wasn't anywhere to sit and wait so we ended up walking to the beach. Expect near perfection given the rates that they charge. Read moreGenuine Hotels.com guest review
"Excellent Location great Design"
Excellent location in what I think is the best part of south beach. Besides the hotel and the rooms are modern and beautifully designed. I will really considered with an average rate.Genuine Hotels.com guest review
It was great, the only problem was that the phone system is completely not functional; if someone called the hotel to speak to my room, they could not transfer the call....and that's IF they actually answered the phone. Aside from that, beautiful Hotel, great location!Genuine Hotels.com guest review
"Will not return to Boulan"
Check in 11/23 Check out 11/26 Number of people:4 - booked prepaid room with 4 people even though we were 3. - first room experience on 11/23 had sofa bed broken, no phone, no tv, no DVD player, no cushion on deck chairs - had to sleep on floor since management couldn't provide spare bed or alternate room for first night - Robert is an exceptionally […] rude and unprofessional manager, promised a change as we waited for 2 hours the next day for an alternate room. - Maintenance, house keeping and bell boy entered the room without permission when I was in the shower/changing. - Alternate room provided on 11/24 AGAIN had the same issue with the bed and was unusable. Had to wait another hour at 11:00pm so that we could get a room that had a working bed. Had to cancel plans for the night as we were waiting for a new room. When we pay a premium rate, we expect good service and a nice hotel experience.We travel very often and this is by far our worst experience in terms of management and service.However,Maria the manager there listened to us during check out and we were finally reimbursed half of the final amount.But overall,I am not sure if I will return to Boulan. Read moreGenuine Hotels.com guest review
"Great apartment, not a conventional hotel"
We had a great extended weekend at Boulan. This is not an ordinary hotel, and I think most of the negative reviews are due to wrong expectations rather than the quality of the service provided. Boulan is great if you: -Want to cook and do your own laundry -Do not need or expect full service provided at a regular 4.5 star hotel -Happy with coffee/tea, […] OJ, yoghurt, and a bagel for breakfast -Want to be close to but not right on the beach or among the nightclubs and bars Boulan is not the best choice if you: -Need full room service -Want a full American breakfast -Are looking to party with other guests -Want to be on the beach or right among the nightclubs/bars Our room was considerably bigger than an ordinary hotel room, with a full kitchen and washing machine and dryer. Utensils were largely lacking (there were glasses, plates, and two pots, that's it). There is a nice roof top pool with a hot tub (was not hot last day), a courtyard were you can enjoy the complimentary (rather basic) continental breakfast between 8 and 10 am. There is no bar or restaurant on site today, but there are plans to add this in the future. Boulan have designated beach chairs and umbrellas on the beach. We did not experience the problems mentioned in other reviews regarding fresh towels etc. Fresh towels (both for beach and for the room) were delivered daily, bed was made daily, etc. Wifi OK. Staff was friendly and helpful. All in all - a great stay, expensive but everything on South Beach is. Read moreGenuine Expedia guest review
Needs a restaurantGenuine Hotels.com guest review
"Huge apartment in luxury building"
I used to live in Miami and was not familiar with the hotel, but the location by the Setai and W hotel was great so I booked. At midnight 3 men were at the desk to check me in. It is condos with some rooms for the hotel. Men at the desk extremely nice and helpful. Internet is free, you get and actual door key (not card). I couldn't believe the room […] when I walked in. Not the average condo/hotel room. Amazing decor very similar to the W hotel. Half bath in entry &washer dryer! Long corridor to full modern kitchen with wine fridge &dining for 6! Living room:awesome silver tufted chairs &couch. Flat screen living room backs to flat screen bedroom. soft king bed with cool modern painting above. I wanted to steal all the furnishings to take home! Desk, huge walkin closets, huge bathroom w soaking tub &walking shower. Toilet in separate room. Layout a little odd in bathroom &some signs of disrepair but didnt bother me. terrace left something to be desired bc no view, side wall blocked out any view of busy Collins ave, but I wouldve liked to see. solo, I felt I couldn't use all the amenities offered, but for couple wanting to entertain &be near the hottest clubs, great! Its not on the beach but you can be there in 2 mins. More quiet ritzy area of Collins. More likely to see very wealthy locals &maybe celebs vs tourists &college kids further south (below 16th) on Collins. Def recommend Read moreGenuine Hotels.com guest review
"Convenient to beach and convention center"
Overall the hotel was nice and convenient with excellent customer service, however 2 out of the 3 nights I stayed there was no AC and it was 86 degrees out which I didn't find to be acceptable after having paid what I did each night.Genuine Hotels.com guest review
The room was a little dusty and the air condition in the building worked 2 out of the 5 days of my stay.Genuine Expedia guest review
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