"Given entry by management to an occupied room."
On arrival at our room neither of our 2 card keys worked. We contacted lobby attendant & he came to help, but cards did not work for him either. He got another card and opened the door for us to step inside. When we did we saw clothing & shoes on the floor, & the foot of the bed with someone rousing up in bed! We shut the door and jumped back quickly, […] looked at the attendant and said, "That's NOT cool! Is someone going to walk in on us in OUR room, also?" The attendant checked again and said he had given us the wrong room number (which he wrote down for us on the key sleeve) & keys to an occupied room. On checking back at the desk, he returned & said ours was the room NEXT to the occupied one that he opened for us. He apologized, but having a manager open an occupied room for us was NOT conducive to a secure stay. I think we should have been given a refund on our room for this very serious security error and for the fear it put into us. The hotel was very clean, bed was comfortable, breakfast was plentiful, location was good,...but the management opening the door for us into an occupied room was our overriding bad experience at this hotel. Read moreGenuine Hotels.com guest review
It is a nice hotel.Genuine Hotels.com guest review
"Quality and Comfort"
Not much to say other than the hotel was nice!Genuine Hotels.com guest review
Everyone was friendlyGenuine Hotels.com guest review
"Weekly business stays"
Great breakfast, pizza and beer for dinner m-th sometimes surprise chocolate chip cookies. Has rooms with full kitchen if needed. Easy access to airport and main road I10 for getting around townGenuine Expedia guest review
The only negative was the hallway outside our room was not vacuumed.Genuine Hotels.com guest review
"Excellent business choice near airport"
Super easy to get to and from airport. Great included breakfast options and surprise pizza and beer provided Monday-Thursday nightsGenuine Expedia guest review
"Breakfast and dinner complimentary"
Great breakfast options and I didn't know till I checked in buy they offer pizza and beer Monday-Thursday complimentary too!Genuine Expedia guest review
"Thankfully Just Passing Through"
Overpriced for the amenities and location. Extremely sketchy part of town, and right off of the Interstate. Parking lot not well lit. Lots of 18 wheelers parked along the street with constant foot traffic all night. Barhroom had hair in the shower and the sink was partially clogged causing a slow drain. We picked this place because it was dog friendly, […] and thankfully we only stayed one night. The desk staff was the only good part about this place. Read moreGenuine Hotels.com guest review
Clean room with reasonable rate. Wish the room had a fridge.Genuine Expedia guest review
Overall I was pleased with this hotel. The rooms were clean and the breakfast was good. I did have problems with my room key card on the second day of my stay. Parking was also an issue, especially on the weekend days of my stay. Finding the location was easy, but kind of a maze to get to the hotel entrance.Genuine Hotels.com guest review
awesome customer serviceGenuine Hotels.com guest review
"El Paso Visit"
Confortable hotel, nice rooms easy to get to from the freewayGenuine Expedia guest review
Loved setup of hotel. Very conivientGenuine Hotels.com guest review
Will stay there againGenuine Hotels.com guest review
"Again an excellent experience"
The hotel is cheap but it is a high quality hotel. This time I was able to go to breakfast, which is served on the third floor and is a very good average breakfast from other hotels, which includes milk, juice, eggs, cereal and the opportunity to make your own waffle. The internet works great, and in the lobby they have a small shop with some extras […] you may require. In excellent location, excellent hotel. Read moreGenuine Expedia guest review
"Nice hotel easy access to highway."
Very friendly, nice hotel, very clean, easy access to highway, close to mall and restaurants.Genuine Expedia guest review
I have stayed at various comfort Inns in the past and this one was one of the best ones, would highly recommend staying here, clean, new, roomy, all the ammenities and location!!Genuine Hotels.com guest review
"Great hotel to stay in El Paso"
A great experience. The hotel is clean, the rooms are spacious, and they have free breakfast. The hotel is near a Holiday Inn and a Hilton, but is cheaper and competitive whit those hotels. If you want a nice hotel (whit a small but very nice lobby), clean and comfort, choose this one.Genuine Expedia guest review
"Everything was great except..."
Even after prepaying for my room through Expedia...I was charged twice more when I arrived by the hotel...still waiting for them to refund my money. Very frustrating!Genuine Expedia guest review
Room min. Breakfast inedible! Will not make this stop again.Genuine Expedia guest review
"Great hotel, especially for the price"
This hotel was very clean and well managed. The breakfast was great, and the bed soft. I will probably stay here again if I'm going through El PasoGenuine Hotels.com guest review
Staff was very nice. Hotel is close to mall for shopping and close to the airport. Very good breakfast - had cheese omelletes, sausage, and ham along with other options you usually see. Very good value for the price!Genuine Expedia guest review
"Smaller is not better"
Fantastic room with with 2 exceptions. The room was the smallest room I have ever been in I think. We could not sit at the desk because the chair would not fit between the desk and the bed. The bathroom sink was in the same room as the toilet. That can be awkward. The highway noise from I-10 was very noticeable. That said, the room was nicely furnished […] and very clean. The furnishings and bedding were excellent. One of the best hotel beds I have ever slept on. Reception was very friendly and helpful. The breakfast was the usual hotel fare but no fresh fruit. Read moreGenuine Hotels.com guest review
The breakfast was good. Lots to choose from! They have a happy hour that I never went to but looked good. Bed was comfy. It needed a little fixing up, around the cooler/heater and a couple spots here and there where walls were chipping, but all in all it was cozy. I was there two weeks and not once did I get my sheets changed. I even took that little […] Eco card OFF the bed so they would. And still I came back to a made bed, card ON bed but no clean sheets. That's the only reason I gave quality a 3 rating. Read moreGenuine Hotels.com guest review
"A Great Stop"
This was a great stop on our way from San Diego to Atlanta. The hotel was clean and comfortable.Genuine Expedia guest review
"Good location, price & excellent quality hotel!"
Perfect for any near future visit to El Paso! Few hotels in El Paso price range +/- $100 really compete with the Confort Suites excellence! Enjoy your stay as I did mine.Genuine Expedia guest review
The room was comfortable. We had someone in the room above us the first night that was extremely loud and could hear someone get violently ill. The second night was better. The room had some maintenance issues. The shower head was broken, door knob on bathroom door was broken, and the front door had a huge gap between the door and the frame. Breakfast […] was not that good. Coffee was weak and cold. Gravy for bisquits was thin and cold. We stayed a third night next door at the Hampton Inn and it was a lot better. More money but worth it. Read moreGenuine Hotels.com guest review
"Clean and convenient"
Stayed 2 nights on a shopping trip and found motel to be very clean and centrally located by airportGenuine Expedia guest review
"Pluses and Minuses"
The location was minutes away from the airport for our VERY early flight out. Surprised there was no small fridge or microwave to store and reheat our leftovers from our lunch we were going to have for dinner.Genuine Hotels.com guest review
Booked this two weeks in advance. Was placed in an overbooked room next to the desk. Up most of the night with partygoers in the lobby and heard the phone ringing on every call that wasn`t answered. The manager refused to answer me honestly and said Hotels.com said I requested that room. It was the first and last time I use that hotel.Genuine Hotels.com guest review
"Overnight for Business"
The hotel itself was clean and nice. The parking lot was very small and full. I had to park at the hotel next door and walk. The room was updated but the windows made me uncomfortable. They only had sheer panels. The heavy draperies did not cover the window so I did not feel like I had privacy. I would stay again but not on a ground floor for this […] reason. Read moreGenuine Hotels.com guest review
"Nice and clean"
Was a great stay. Comfortable and friendly. Would stay there again on my next trip out to El Paso.Genuine Expedia guest review
"Pleasant stay for the price!"
Booked this hotel based upon the very positive reviews on Trip Advisor and was glad I did. The Front Desk Clerk, Norma, was extremely helpful when I called to advise of a late arrival as well as when I arrived and had questions regarding parking and nearby places to eat. My car was packed full and I was concerned about leaving items in the car overnight, […] but Norma advised there was security throughout the night around the premises and all was fine! The room was of good size, clean, and comfortable. The breakfast was sufficient and again, the staff very friendly. I would certainly stay again! Read moreGenuine Expedia guest review
"Convenient & Clean"
Hotel was in great condition, rooms were just right, rates were great. Breakfast was basic, coffee should have been stronger. But there is a Starbucks just on the corner so all was good. Would stay there again.Genuine Hotels.com guest review
Great place for a safe, clean, relaxing night. Pet friendly, which is a major plus! Not a ton of space for walking the dog, but the service and concern of the staff more than makes up for it. Only downside was there was no pool or hit tub. Upside is that the neighboring hotel has one. All in all a great stay!Genuine Hotels.com guest review
Well kept and breakfast was good too keep up the good workGenuine Hotels.com guest review
"It is nice, clean, and conveniently located."
It is a nice, modern, and comfortable hotel conveniently located close to the airport. Rooms are clean, spacious, convenient desk to work. I like the free shuttle to the airport. Friendly staff helps you. The bed is comfortable.Genuine Expedia guest review
"Visit to Las Cruces"
The fact that the Comfort Inn is within walking distance of a few restaurants is good. They have a very pleasant morning breakfast room on the third floor that I found pleasant.Genuine Expedia guest review
Response by Comfort Inn & Suites I-10 Airport Thank you so much for your review. We are so happy that you had a pleasant say with us. We hope to see you real soon!
Overall good experience :)Genuine Hotels.com guest review
"Right on the freeway I10"
Perfect choce for the end of a long day of travel.Genuine Hotels.com guest review
"Good value for the price."
Access and parking are less than ideal, but the accommodation by the staff for special needs was outstanding. Breakfast area was roomy and the food choices were comparable to higher priced options.Genuine Expedia guest review
"Watch your charges if you stay here"
Was told there was no pet fee and that was also stated in my confirmation email. Had to give hotel credit card for incidental expenses and noticed I was charged $27. Called back and was informed it was a pet fee. Had to make several calls to straighten out the matter. Won't ever stay there againGenuine Hotels.com guest review
"Close to I-10 and the airport."
The hotel is in good shape and the room was nice. I enjoyed the happy hour where they served tacos and free drinks. Staff was great. Not easy to find at first. I had to call and get directions.Genuine Hotels.com guest review
"Comfortable at Inn"
GoodGenuine Hotels.com guest review
"Clean and nice"
This hotel is a gem, the inside and rooms are well kept, breakfast was awesome, parking is limited when hotel is full. I would stay here againGenuine Hotels.com guest review
"Pack a parka"
The hotel was convenient, clean, and quiet, but the air conditioning is centrally controlled. I had to get up in the middle of the night and put on more clothing because I was so cold.Genuine Expedia guest review
Response by Comfort Inn & Suites I-10 Airport Thank you for taking the time to review our property. We apologize your stay was not up to your expectations. We will address the issue to maintenance. We hope you think of us next time you are in El Paso. Regards,
"Just passing through"
We were very pleasantly surprised by the hotel and would definitely stay there again. The rooms are not overly large, but they were compact, with all space used. Additionally, they looked like rooms at a high-end hotel. The buffet room was great! It was decorated like a cafe and was very, very pleasant. We loved every minute of our stay.Genuine Hotels.com guest review
The room was super clean and very modern. Really enjoyed it.Genuine Hotels.com guest review
"Nice hotel close to I10 freeway"
I was driving from Dallas to Tucson and stayed here because it was close to the freeway and they took dogs. The hotel was very clean and very modern and up to date. I would definately stay here again. I was expecting to have a frig in the room, but the rooms with the frigs are on the 3rd floor. However, they brought one to my room within 15 minutes […] . Read moreGenuine Expedia guest review
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