"Lage Top, Hotel nett, eher jugendlich."
Zimmer sind nett und groß, nicht unbedingt super-sauber. Die Flure und Zimmer sind relativ hellhörig. Man hört Schritte und die Duschen aus den Nachbarzimmern. Am Wochenende ist natürlich bis lang in die Nacht etwas los....Genuine Expedia guest review
"Great stay, fantastic staff."
A few years ago I was in Munich for Oktoberfest, and heard some bad things about the hostel I was about to travel too in Berlin, so the day before I left for Berlin I did a last minute search for a new hostel. I looked up Heart of Gold hostel and the email I sent was replied to straight away, they were extremely useful, and pulled some strings to let me stay. Once I got there the staff spoke perfect English, which after a stressful night with an almost missed overnight train ride, was a nice welcome. I stayed in a room with at least 20 beds in it, however it felt safe and the beds were comfy for a hostel. It was very easy to meet new people in this hostel, and I ended up going out on an organised 'Anti' pub crawl which the hostel advertised. Best night out I have ever had!! The hostel is in good proximity to pretty much everything you need as a traveler. Restaurants, train station, tourist sites etc. One night there was guest who caused a lot of trouble for everyone, shouting screaming and being aggressive, the staff were amazing and dealt with him asap. Only down sides were that the tumble dryer wasn't working while I was there and that the showers were semi-communal.
08/18/14 Delaney1991 Melbourne, Australia
We stayed here for 2 nights and loved hanging down in the common area. Generally everyone down there is out to make friends and it has a really cool vibe going on. On one night through a staff member was really rude to us. Instead of asking us to just go inside (we were having a cigarette) he intimidated and harassed us, saying how disrespectful we were. other staff members apologised for his actions the next day, but still left a sour taste in our mouths. Also on the last day the water in the entire building was out, but that was just bad luck i think.
"A mixed experience."
08/13/14 Aine H Dublin, Dublin, Ireland
Stayed in Heart Of Gold Hostel over the weekend, and it was a bit of a disaster to say the least. A few of us head over to Berlin every year and we booked the hostel a few weeks in advance. Although we don't usually stay in this area we were looking forward to it as we had read great reviews and found a private dorm within our budget. When we arrived on Thursday we found that our dorm was not private and was a doorless room that could be accessed by two bigger dorms from two separate entrances. We were very unhappy about this as we had safety concerns and also it was quite noisy. However while a friend was sleeping in the room I did leave my bag unattended for 2 seconds while I ran to the toilet only to discover i had been robbed. Initially i thought i had misplaced my phone but while getting money to access the internet I realised my purse had been emptied within 2 hours of arriving. We totally accept that in a hostel these things happen especially after voicing earlier concerns, however the room was not what we had booked ect. The lady at the desk that day was extremely unhelpful which made the situation a bit more heated, especially when she suggested that I had made it up and told customers that I was angry because I left the door to my dorm open and that Is why I had been robbed, even though there was no door. However the next day the manager did come speak to me and he was extremely helpful, he comped the first night of our stay and gave me money towards my phone.This was more than I could have expected and I felt that the Manager had really turned the experience around for me, we also got moved in to a private dorm which was great. Throughout our stay staff entered our room constantly without knocking, at one stage one member of staff swept the floor even though some of us were asleep in the room. We were all coming and going from the room at seperate times throughout the weekend, and I personally had gone to bed early Sunday evening but on monday morning while using the computer in the Lobby the Manager who had been so helpful on friday said there had been an incident with a female friend and accused her of something not very nice. At the time I was unsure of what had happened but when we heard from the friend who was involved in this we were absolutely confused as to how he or his coworker who was on at the time had come to this conclusion. Needless to say we were glad to leave and we are certain the staff felt the same. None of us have ever had trouble like this anywhere we have stayed, and we certainly did not intend to cause any trouble for anyone in the hostel. Had we not had a mixed experience after the manager was so helpful the rating would have been higher as Initially I was incredibly grateful, sadly what followed left us feeling as disappointed as day one.
"Perfect place to stay "
08/09/14 Maggie G
This was my first hostel experience and it was such a lovely surprise.All the benefits of a hotel but half the price.Couldn't fault the place,it was clean and secure with a great little bar.If all hostels are like this I will definitely stay in them more often.
08/08/14 Lio6379 Riga, Latvia
It's really a great place inspired by The Hitchhiker's Guide to the Galaxy. it was my first hostel experience yet, so I had my doubts, but this place really is good, not just safe and clean, but also with a great feel to it. After rough day of hitchhiking, listening to The Black Keys, was what I needed.
"At the heart of a vibrant city"
08/06/14 Sebastien M Montreal, Canada
I stayed at the Heart of Gold hostel for a week and i have to say it was one of the best hostel i've stayed, and on top of that the price! Easy to book and good communication, i had wrote about a late arrival and there was no issue at all the guy at the front desk welcomed me and helped me get around. The place is secure and easily accessible from the central station (Hauptbahnhof), the dorms & restroom were clean and there is plenty of space. They have a bar which is great, and a nice buffet for breakfast, pool table and a nice inside courtyard where you can meet other traveller Overall i'd recommend this place without hesitation.
08/03/14 Susanna D Guildford, United Kingdom
We were really impressed with this hostel because of the great atmosphere, good rooms, and location. We arrived before checkout but we were allowed to leave our luggage in reception so we did not have to wait around. We went on a free tour that went from the hostel, and it was one of the best tours that we have done in Europe. The bar had a good atmosphere and beers were reasonably priced. However, the Wifi at the hostel was impossibly slow, but all round, one of the best hostels we stayed at on our trip.
"Fun and Clean"
08/01/14 Blake W San Luis Obispo, California
Heart of Gold is a great hostel. It is clean and safe...blah blah. But what I liked most about it was the vibe of the hostel. As a solo traveler, it is much more fun to stay in a place where the guests seem friendly and easy to meet. I happened to meet a great group of people at this hostel which made my time in Berlin amazing. The bar/lounge area makes it easy to meet people. The crowd is young and ready to explore Berlin. I'd definitely recommend it.
"Very pleasant stay"
07/31/14 Liam A Dublin, Ireland
I was in Berlin for 3 nights after a conference finished and didn't have much money. Managed to find this for ~11 per night, 6 bed dorm. Staff were all very nice The place was clean No excess noise in the corridors etc Enough outlets for charging etc Locks given for a deposit to lockers (no issue with getting it back). Free coffee (a few months ago anyway)! The location was very good. It is less than 30 mins to Alexanderplatz, and maybe 40 mins to brandenburg gate (not sure on this, I got a bit lost). The metro stops maybe 5 mins from the hostel. All in all a very good stay. Wifi was slow, but it was free after all! The only thing I might say is that the music was loud in the bar (not bad if it's your taste in music), but was not an issue in the rooms. Thanks for the stay!
"Behind the times"
07/26/14 walkabout68 California
This is a mixed review. Hostel is in a good location, staff are helpful and place appears clean. But where this hostel failed myself and a friend was its unwillingness to invest in a strong internet connection for guests. The hostel actually brags about how weak wifi is there (so you are forced to be social in the main bar). It is BAD. The hostel management has forgotten that today's traveler is constantly making reservations and social connections and us on the move. So if you really want to serve your guest a strong wifi is a must today. Researching the city and making new plans was near impossible. Neither myself or my friend could make any connection so could research Berlin or even look up information. While other hostels sell their free wifi Gold has not kept up. For this reason i give this place a poor vs average hostel. Management invest in the wifi and while you are at it home about some fans in the bar and some reading lights in the rooms. I would not stay here again.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )