Amazing staff !Beautiful grounds, great spots for pictures! Very clean! Everyone was friendly and so many activities to do with the kids. We got to see Disney's fireworks from our room and they even have a movie by the pool.Genuine Hotels.com guest review
"We all loved it!!"
This is a great hotel and NO resort fee, but everything a resort has and more. It is worth the money. Our 7 year old and 3 year old were very excited to see all the characters place in different spots around the hotel. We will stay many more times.Genuine Hotels.com guest review
My daughter loved the Ariel room and the pool. She would have just stayed at the poolside all day if we did not "force her" to go to Disney World.Genuine Hotels.com guest review
We would love to stay here again.Genuine Hotels.com guest review
This is the second year we have stayed at Art of Animation and it continues to excel. Disney perks, great design and a reasonable cost.Genuine Hotels.com guest review
The att phone signal at the car suite is really bad but the resort is really amazing!Genuine Hotels.com guest review
"Hotels.com and Disney need to do a better job"
Disney is a unique resort where they need a lot of detailed information. Since hotels.com does not provide Disney with that info, you will be spending a little longer at check in. Disney needs every single name that will be staying in the room because of the arm band is you room key as well as your park tickets and if you put your credit card on the […] band, there is no need to bring a wallet, you just use your wrist band for ALL purchases, Since Hotels.com does not provide this info, Disney will need to input all that info at check in time which slows down the process. Once you get set up, LIFE IS GOOD. Great resort. If you just a room, the mermaid section is fine, but if you are going for the suite, stay in the CARS section. Great theme and you are close enough to the big pool, but you have a small pool right outside your door that is wonderfully themed. Read moreGenuine Hotels.com guest review
"Great stay with teens"
Celebrating sweet 16, clean room, pretty gardens, convenient bus svc, healthy options at food court, wrist bands worked great as room keys for the teens. Room was ready early, staff at front desk very friendly.Genuine Hotels.com guest review
Awesome vacation, loved music under water in nemo pool!!! Resort was very nice, only issue we had was noise from room above us..Genuine Hotels.com guest review
I was upgraded at no cost to a handicap room to accommodate my sister who is an amputee ! Nice set up - defiantly kid friendly . Will be back .Genuine Hotels.com guest review
"It's a Disney value resort after all"
You can always plan on Disney to be clean and consistent. There are no table service food outlets on this property. The food court is always a zoo in the morning and managing the crowds and the people gets old after a few days stay. The arcade is fun and clean with great prizes for the kids and plenty of pool options.Genuine Hotels.com guest review
The hotel was great! Enough room to spread out. The people were so friendly, the pool was beautiful!Genuine Expedia guest review
"Excellent hotel for a family with kids"
Our stay from start to finish was fabulous. Check in and out was quick. The buses were frequent to and from the parks with little waiting. The kids loved all three pools.Genuine Expedia guest review
Loved it!Genuine Hotels.com guest review
It's a typical hotel room with all of the Disney touches which makes it special. With the little amount of time we spent in the room it was perfect.Genuine Hotels.com guest review
"Very nice hotel great view of the lake"
My room was upgraded to the suite with no extra charge which was really. Unfortunately, I can't say the same for the food. It's a little bit pricey and it wasn't that good.Genuine Expedia guest review
"Not what I expected"
Being a Disney guru, we were excited to try out the new Art of Animation resort!!! We have stayed at almost every resort and do not recommend this resort for those looking to stay within the intimate magic of it all. This resort lacks the personal touches the others have, the decor is amazing, but overall this resort is almost too big to be magical […] as Disney would have intended. Not worth the rate charged. If you are looking for super kid friendly, big decor, comfty rooms and intimate magic...stay at the all star resorts instead, they are cheaper as well and closer bus rides to the parks! Read moreGenuine Hotels.com guest review
"Great for big family but no luxury at all"
We had the cars suite, and it was economical in terms of luxury. It was big enough to sleep like 6 adults. This resort is Very crowded and have really poor dining choice. The carpet in the building we were in had a weird, strong smell coming. Not sure if it's the chemical they used to clean the carpet. The reason why we rented this hotel was because […] of the big blue nemo pool, but we didn't even get to use it because it's always so overcrowded with rowdy kids. The staff that checked us in had an attitude and she ruined our disney spirit upon checked in. Other than that time, some of the staff were pleasant. Thank goodness we only stayed there for 2 nights, and had plan to move tom different hotel animal kingdom lodge. The animal kingdom lodge is so worth it. I was very disappointed with this hotel. Read moreGenuine Hotels.com guest review
My daughter loved the Aerial room. would stay here again.Genuine Hotels.com guest review
We stayed in a standard room which was very small and the food prices were high for the quality. The pools were average at best for the area but the lifeguards seemed committed to their jobs. Definitely felt as though we were in a "tourist trap."Genuine Hotels.com guest review
"Unique and beautiful. My kids loved it!!"
I went with my mom and two kids and we had a blast. My kids loved every second of it. When we weren't at the parks there was so much for the kids to do at the hotel. Tons of activities being held at the pool, a movie every night for the kids, 4 different themes the kids really enjoyed. Overall I'd go back in a heartbeat.Genuine Expedia guest review
"Wonderful nice friendly"
It was wonderful. The best time our family has had on vacation!! We will be back next summer.Genuine Expedia guest review
"Close to the parks!"
Hotel location to the parks. Quality of the hotel. Friendliness of all the staff. Second time to stay there this year and look forward to going back.Genuine Hotels.com guest review
We stayed in one of the Little Mermaid Rooms in Bldg 8. The only bad thing was it's about a 1/4mi walk from where the bus drops you off to the room. Overall our experience was great except for the bartender at the main poolside bar. He was rude and mad that it was a slow night at the bar.Genuine Expedia guest review
"Outstanding service and convenience"
Loved the resort for two nights at the end of our Disney vacation. It was our first stay here, and the pools were some of the best on Disney property. We would be happy to stay again, but would probably upgrade to a larger suite, since our Little Mermaid room was almost too small for a family of four.Genuine Hotels.com guest review
"Great for kids!!"
My granddaughter and I thoroughly enjoyed our stay. Disney gets it right! Checkin and checkout were extremely quick. The big pool was great with activities and contests for kids and adults poolside. The food court had plenty of selections. The room's decor was fabulous-Little Mermaid. We will be back!!Genuine Hotels.com guest review
"Disney Vacation 6/30-7/4 2014"
The good points: 1. The Disney resort transportation to and from the airport and parks was awesome. 2. The front desk staff was polite and very helpful. 3. The life guards very professional. There were T least two or three on duty at all times that walked the perimeter of the pool instead of just sitting in one spot which made me feel that the kids […] were safer. They did not hesitate to ask people to stop unsafe behavior that may cause harm or injury. 4. The grounds are beautiful and pleasant. The beds were comfortable and clean. Items that need improvement: 1. The first room we got smelled of smoke. Also, It was on the ground floor facing the parking lot. We were given a better room on the top floor right away with a view of the pool and nice landscaping. Housekeeping should have recognized that the smell in the room was not acceptable before anyone checked in. 2. The food is nothing to brag about. It is very overpriced and the portions are very small. Overall it is decent place to stay. Read moreGenuine Expedia guest review
"Slow check in time"
The check in was extremely slow and the greeting and instructions were juvenile. I told the counter agent it wasn't necessary to use the infantile greetings and language, since were were two adults but she said she like to do it and kept it up. If they were greeting children, it would be acceptable, but not as an adult. I was told I would receive a […] shuttle confirmation and the bill the night before my departure, but it never was delivered. The other person in my party was not registered even though it was taken care of at the hotel, so had to go thru a registration process again when we entered Epcot. I thought it would be fun to stay in character rooms so as to get the "Disney experience" and they were cute, but my experience was disappointing. Read moreGenuine Expedia guest review
It was amazing, the staff are so nice they help with anything you need, the hotel itself it's beautiful good for kids, my kids loved it (ages 15, 8, and 7) they want to go again.Genuine Expedia guest review
"Another Disney Resort"
We have stayed at all the Disney Value Resorts. This is the newest and it was obvious. Details are amazing! As always there was great service. An issue popped up with our room at check in and things were fixed immediately and we were given extra fast passes to make up for it.Genuine Hotels.com guest review
I was well pleased with this resort. My family size was 2 adults and 2children 15 & 12; we had the little mermaid room. The beds were full size, not queen as I hoped, nevertheless, I wasn't disappointed.Genuine Expedia guest review
We were upgraded to a lion king suite. For a family of 5 its a must..very spacious we loved it. The resort staff was great. Its a very big place and be prepared to walk alot. Food was good and the pool was great..Its a value resort so dont expect a palace..the mermaid building is a good walk from the lobby. So when you have park feet at the end of the […] day just know its not over yet. Overall not a bad place . Read moreGenuine Expedia guest review
The only thing I have problem is the cleaning person in my room. She knock ur door even though I have sign "DO NOT DISTURB". She did it 3 times for the 8 days I stayed there. I respect anybody but this is AMERICA, Please SPEAK ENGLISH.Genuine Expedia guest review
"Asked for room close to main building."
They gave me wrong room number and had hard time getting correct #. Asked for room close to main house and buses for health reasons, got room FAR away - was told by front desk they had no rooms and only 5 min . Walk.Genuine Expedia guest review
"Excellent view of fireworks from our room"
My favorite surprise was the salt water pools. Its actually a safer and enhanced maintenance of pools.Genuine Expedia guest review
"Little Mermaid Room"
It was great! The statues were over the top and amazing. The kids loved the pools and the decor. Overall it really enhanced our Disney experience. The shuttle buses got us to the park and back with ease and the drivers were all friendly and helpful. We loved using magic bands as our keys and credit card. It made everything so easy. I wish we could get […] into our house like that. This was our first visit to Disney World and the accommodations here really enhanced our experience. Read moreGenuine Expedia guest review
Ok hotel! We expected more for the price. They should be more aware of the rooms and halls cleanness. Needless to say there it's not breakfast or anything included in the price.Genuine Expedia guest review
Loved the room, not the biggest but all we did was sleep in it! Great staff, clean and just a great place to stay.Genuine Hotels.com guest review
"Did not live up to typical Disney expectations"
I was not impressed with this hotel. The tiles were cracked in the lobby, the staff was not your typical Dsiney staff....they were not as helpful or happy as other locations we have stayed at. We did have a good experience with our check in employee - very helpful with fast pass etc. No comforters on beds, 4 very small bath towels, 1 shampoo - very […] cheap. The hotel carpet was peeling up at the transition from tile to carpet, you had to leave the pool area to retreive towels at the front desk. Would not stay at this location in the future. Read moreGenuine Hotels.com guest review
"Was a excellent resort."
My little girl loved it. She loved the pool, the theme of the room that was Little Mermaid. We loved the staff for there hospitality. The transportation to theme parks was great. We will be going back soon. This time for a bit longer.Genuine Expedia guest review
"Awesome hotel! Great for kids!"
We loved this hotel! My kids loved this hotel! It was perfect for kids. Great service, very accomdating, friendly. AtttttttGenuine Hotels.com guest review
"Beautiful fun filled place"
Staff was very helpful and friendly. Loved Disney and hotel stayed at. Thanks for the wonderful memories.Genuine Expedia guest review
"fantastic family-friendly accomodations!"
this resort is pure disney - all of the details were perfection. we were there for the cars themed section (due to a son who is obsessed) and as someone who has an eye for detail, disney did not disappoint. service was fantastic, pools were nice and food in the main dining area was surprisingly good (and offered healthy alternatives too). this is a […] family resort - if you are wanting a quiet, romantic getaway with a loved one, this is not your best bet. but it delivered for what we were there for, which was for our kids to have a fantastic time! Read moreGenuine Hotels.com guest review
Overall our stay was good except for the food. We had breakfast at their restaurant, food was bad, will not go back there to spend money for food.Genuine Expedia guest review
The girls loved the Ariel room. I personally would pay more to stay with more amenities. The price for what you get is a good value.Genuine Hotels.com guest review
"Difference in rooms."
The little mermaid area of the hotel is not up to par with my standards I like to stay in nice hotels. We stayed in the little mermaid side of the hotel the first night. The second night we asked if we could move to the cars area of the hotel because our family was on that side and it was like night and day. It was obvious that the hotels priority area […] was the cars area. This room was a major upgrade from the little mermaid. I would recommend upgrading to the cars area as you will have a great experience. The room was so clean. The staff in this hotel was so nice and helpful and they will go out of their way to please you. Both check in and check out were super easy, for check out all you had to do was pack up and leave. We didn't have to go to the check out counter to check out. Since we flew to and from the day we were flying out the staff was kind enough to print and put our boarding passes on our door therefore us having to avoid the long lines at the airport. They also have an airport check in area at the hotel all you have to do is go and drop off your luggage and they handle the rest, they will transport it to the airport for you, all you have to do is pick it up at your final destination AWESOME! All in all I recommend this hotel. Read moreGenuine Expedia guest review
Staff was great. Location was great. Environment was great.Genuine Expedia guest review
Allowed an early check in. The look on my 3 1/2 year olds face when she saw the shower & bathroom was pricelessGenuine Expedia guest review
"First visit was a success!!!"
My 6 yr old daughter was very pleased as was I, on our first visit to the resort!!! Thumbs up Disney!!!!Genuine Expedia guest review
"Little mermaid room"
We stayed in the little mermaid room which was right beside the pool. The main building where the food, coffee, and shuttles are located are a pretty far walk for little kids. The room was nice and my daughter loved it. The food was not so good. My daughter didnt even like the Mickey Mouse cupcake she got.Genuine Hotels.com guest review
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