"lovely away from the throngs"
We booked two nights after a week of family time. Location: two cab drivers had trouble locating the resort. Although the property is away from the main drag it was a lovely quiet reprieve before returning home. This is a large complex that is mostly privately owned condos……and very few are occupied…makes for a very quiet environment. The pools are […] clean and huge (like a couple city blocks long huge) The snack bar by the pool has great food and wifi. We hung out there initially as our room was not available until 3pm. Check in was less than ideal. Only one person working initially and I waited more than 45 minutes as she checked in a large family with extensive discussions about day trips, excursions, car rentals etc without acknowledging my presence. No customer service awareness there……after nearly an hour another employee came and oriented me to the facility. My luggage was placed in storage allowing me to enjoy my wait by the pool unencumbered (best burger!) As previous reviews stated this is not a hotel. There is a small convenience store, gym and spa. The breakfast at the adjacent beach club was great….. we hung out at the beach club all day, beautiful beach and wait staff that are very attentive. We used the AC initially but then by opening the front and back windows we enjoyed a lovely cross breeze that was heavenly. With all that we would consider going there again, would rent bikes if we stayed for any length of time. Read moreGenuine Hotels.com guest review
"Nice hotel on the beach"
Nice, secure beach location. Beautiful, well-maintained grounds. Not close to any restaurants and the ones on site close at 5. Food a bit expensive, but a full breakfast (juice, coffee, fruit, yogurt, granola, eggs, pancakes, French toast, omelets) is included. Great site for a wedding.Genuine Expedia guest review
"V ery Realxing and great price"
It's more of a condo complex than a hotel. Not a lot of amenities other than small poolside restaurant that's open through lunch. The front-desk closes at 10pm as well. The grounds are beautiful, the rooms are beautiful (we had a 2 bedroom penthouse with granite kitchen and 3 bathrooms - kind of an overkill for just the 2 of us but beautiful nonetheless), […] and the beach is amazing. It's a great place to go if you want peace and quiet. You are not in walking distance to anywhere so you will either need a car (which we rented) or rely on taxis to take you to town about 3 miles away. The front desk staff's English-language skills are limited; I called the front desk from my cell because we didn't want the cleaning staff to clean the rooms as we forgot to put our valuables away....the frontdesk thought I was asking for a taxi and even though I thought I finally got through when we got back our room was cleaned....nothing was taken though. On another note, the rooms are not equipped with phones so if you want to make a call to the front desk then you have to use your cell phone or take the long walk over there, which proved inconvenient when our water was shutoff for some inexplicable reason. I had to call twice at my own expense to get someone over to fix it, and no compensation was offered for our time wasted or the charge to my phone. All in all, it is a beautiful complex but only go if you are looking for a private experience as if you were living there. Read moreGenuine Hotels.com guest review
EXCELLENT HOTEL!!. beautiful apartments and installations. Ideal for relaxing vacations.Genuine Expedia guest review
"Great condo in the Riviera Maya. IT'S NOT A HOTEL"
The most important thing to know is that IT IS NOT A HOTEL. It is a very nice complex built as condominiums. Some of this units are rented. They are very comfortable, new, modern, equipped with basic things, but if you are thinking you are going to be serviced as a Hotel....go to a Hotel. There is no telephone in the condo, so if you need anything, […] you have to go to the front desk. Very nice ladies will make your bed, change your towels everyday, and clean around, but won't wash dishes. The place is superb, very well maintained, with beautiful gardens and pools. You'll find the best beach with white, smooth sand in the Caribbean. You NEED a car to get there because the shuttle from the airport is very expensive. It is 5 minute drive to downtown Playa del Carmen and 45 minutes to the airport. Breakfast is included, the service is slow because everything is done when you order, but the food is great. It has a master bedroom with a king size bed and a second room with two queen beds. Each one with a full bathroom. You can easily sleep six. I would highly recommend going to Sams (15-20 min drive) or other grocery store to buy food and drinks because each unit has a full kitchen. We really enjoyed our stay!! Read moreGenuine Expedia guest review
We went for a family vacation. The apartment was beautiful perfect cleaning friendly service. We enjoy our stay and would return...Genuine Hotels.com guest review
"Pool, Beach and Rooms are Top Notch!"
I loved it! Super clean, pool is amazing and the room was just perfect! I usually look for hotels with 24hr. room service and even though Mareazul does not offer this service I Im sure I,ll return some time soon.Genuine Hotels.com guest review
hsresort is stunning. The location is on the north side of Playa del Carmen and is very quite during the off-season. The rooms ar beautful and have incrdible amenities. The grounds are great as are the restaurants. The resort is very contemporary in terms of its design. We loved it.Genuine Hotels.com guest review
"Mareazul the Nightmare"
This is not a hotel. It is an apartment complex where they have not been able to sell the apartments so they are no trying to pass it off a s a hotel. They are simply not ready for guests. The lock on the front door did not work when we arrived and it took 3 hrs to fix it. The receptionist (The worst in the world) told me we would have to wait and we […] could not change rooms. She then told me she could not talk to me anymore. The kids were starving and we were suppossed to meet friends for dinner. There is no way to call reception. so I had to walk there every twenty minutes. Reception closes at 10pm. The restuarants closed at 5pm for the christmas period. The patio door did not work, there was a mirror but it was not attached to the wall, hammocks that have no hooks to put them on the wall so they had just been left on the floor, under the furniture was filthy, the beach club ran out of towels, there where no sun beds available any day, the restaurants are outside without any real cover from the sun. God knows what you will do during the rainy season. I asked to see the manager on 4 occassions but he was never available and although I was assured he would come the room to see us, he never did. This is all a shame because the apartments themselves will be great when they are finished. The setting is beautiful, breakfast and the food in general is great and the waiters are exceptional. The problem is that it is just not a hotel. Read moreGenuine Expedia guest review
"Ok but won't stay again"
If you like the idea of having resort like amenities, don't stay here. This is a beachfront condo residential rental not a resort. We had a great room, 2 beds 2 baths and a beautiful kitchen and a spectacular view. However, there was construction going on in the unit above us. They were able to move us to a room two doors down but you still could hear […] everything, The front desk couldn't move us to another building because they were either unfurnished or privately owned. The phone didn't work in our room so we had to walk a 1/4 of a mile every evening to have a taxi called for us. The cost of a taxi is 12 us dollars or 120 pesos to and from downtown playa del carmen. The property doesn't have a restaurant only a snack bar open from 8-5. Read moreGenuine Hotels.com guest review
Pure is more of a Condo/hotel. Which is tucked away 5 minutes from Playa. It is beautifully landscaped and true luxury well equipped condos. Not for the people seeking a party atmosphere, more for couples and families seeking a quiet luxury getaway. Breakfast was great, the golf course is amazing!Genuine Hotels.com guest review
The suit was very big and modern, furniture was new and modern and the breakfast was great, it was a bit far from the city center but it was not a problem for us as we had a car.Genuine Expedia guest review
"Not a hotel but a condo rental"
Beautiful property and suites, great beach. This is a residential complex so don't expect the services of a hotel, no room service, no many dining choices, no phones to call reception and lack of information when you check in. On the good side, great location but you absolutely need a car, suites are large, comfortable and brand new with all the amenities […] you need when traveling with family: full kitchen, washer and dryer, bathrooms in each bedroom, huge terrace with furniture and awesome views. The free breakfast was way better than we expected. Overall this property offers great value for your money, just know what to expect, do your research and be nice with the staff and you will have a great experience. Read moreGenuine Hotels.com guest review
Me encanto este Hotel, mucho mas de lo que yo esperaba. las habitaciones son muy comodas, tiene todas las comidades que tienes en tu propia casa y mas. Las sonas sociales son muy buenas. Tienen varias piscinas asi que no sientes a las demas personas ensima tuyo, tambien tiene una zona de playa muy comoda y el mar es espectacular. La comida que ofrecen […] en el Hotel es muy buena aunque en invierno solo ofrecen hasta las 5 pm y en verano hasta las 6. Me gustaria que pudieran ampliar este horario y asi poder comodamente en el Hotel. Aunque ofrecen en dos zonas comunes internet gratis es muy bueno tener la opcion de acceder a intener en tu propia habitacion asi lo tengan que cobrar. Pero en general este hotel es una excelente opcion para ir en familia. Read moreGenuine Hotels.com guest review
"Un viaje muy relajado"
Ya es mi tercer vez en estos deptos y todo fue excelente como siempre. Las habitaciones. Limpias y con todo lo necesario para una estancia de lujo la atención del personal inmejorable y las instalaciónes aún mejor , regreso en abrílGenuine Hotels.com guest review
"Hotel bueno para descansar"
Buen servicio, falta transportacion de habitaciones a lobby, algunas zonas del complejo parecen descuidadas con falta de mantenimiento. La zona de playa excelente y piscina tambien. Quisiera mas opciones de restaurantes, aunque el snack tiene un servicio y alimentos y cockteles de muy buena calidad. Un reconocimiento al servicio que prestan en el snack. Solicite […] servicios de taxi, me pude dar cuenta que hay una comision que se queda aguien, ya que por fuera conseguia precios al 40/50% de lo que me daban en recepción. Tuvimos un problema con un apagon de energia electrica que hizo que el AC no funcionara por un lapso de casi 6 hrs, pese a que se informo en su momento, no habia personal de mantenimiento que atendiera nuestra solicitud. Read moreGenuine Expedia guest review
"Hermosas Suites muy Completas"
Suites muy bonitas, completamente equipadas. Super limpio, la mejor piscina que haya visto, cristalina y enorme.. El mar es precioso y tranquilo. El unico problema es que son tipo condos y no tienes la atención que un hotel.. no hay manera de llamar a recepcion si necesitas algo. Su horario es de 8 a 5 y tienes que llamar de tu celular a recepción (larga […] distancia) para comunicarte. Solo hay un restaurante (rico por cierto) tipo snack bar. Es el lugar perfecto para ir a desentenderse de todo ya que no hay mucho que hacer en el hotel. Pero en general y ya sabiendo como se manejan, fue una agradable experiencia. Read moreGenuine Hotels.com guest review
"Para Playa del Carmen este hotel es gran opción"
Definitivamente no es un hotel para estudiantes, pero si vas en plan familia es una excelente opción, muy bonita, muy segura y si rentas coche, a muy poco tiempo de la quinta avenida en Playa (tomen calle 10 es lo más rápido)Genuine Hotels.com guest review
En general, quedé bastante satisfecho con mi estancia, ya que el condominio es bastante amplio y equipado con amenidades de primera. La cama de la recámara principal es bastante confortable y la facilidad de contar con chapoteadero propio en la habitación tipo "swim up" es excelente. El personal del restaurante bar es bastante atento. Lo malo fue el […] estado de las sábanas de la recámara principal, ya que estaban sucias y no fueron cambiadas durante las tres noches que duró la estancia. Asimismo, un día el personal de aseo cometió el descuido de dejar la bolsa de la basura en el interior de la habitación, fuera del contenedor, justo junto a la puerta, sin que fuese retirado en el transcurso del día. De no ser por estos detalles, lo hubiera calificado como excelente. Read moreGenuine Hotels.com guest review
"Muy buena vacación"
A pesar de que lo conocimos en un momento de temporada alta la experiencia fue positiva.Genuine Expedia guest review
"Muy buen aparta hotel"
Excelennte hotel para familias. Necesitas auto para poder disfrutar la Riviera a su maximo. Las albercas excelente, el jacuzzi un plus y la zona de playa sin igual.Genuine Expedia guest review
"hotel para filosofar"
muy bonito hotel las suites excelentes, albercas bonitas y jardines bellosGenuine Expedia guest review
"Muy Satisfactoria mi estancia"
Mi estancia fue muy buena, me gusto mucho el hotel, sus instalaciones, su playa, sus albercas, la comida, la atención y el servicio que me fue brindado por todo su personal. Por ello, me encuentro muy satisfecha de mi estadía y recomiendo ampliamente el Hotel Pure Marea Azul .Genuine Hotels.com guest review
"ideal para familias o luna de miel"
super comodo mas de lo que nos ofrecieron por expedia pues decia habitacin camas dobles y en realidad era un condominio con 2 habitaciones sala comedor cocina jacuzzi y vista ala playa con lavadora 3 baños defiitivamente si regresamosGenuine Expedia guest review
"FELIZ ESTANCIA EN PLAYA DEL CARMEN"
LAS INSTALACIONES DE CONJUNTO ESTÁN NUEVAS, SOLO EL SERVICIO DEL RESTAURANT FUE DEFICIENTE, TAL VEZ POR FALTA DE EXPERIENCIA.Genuine Expedia guest review
"Muy Buen Hotel"
El hotel es un Apart Hotel si quieren un ALL inclusive busquen otro hotel ... las habitaciones son preciosassss en realidad es un apartamento !!! tiene 2 habitaciones , cocina , sala ( son nuevas habitaciones) piscinas por todos lados , preciosa la playa y el desayuno muy rico !!! el hotel esta en el complejo gran CoralGenuine Expedia guest review
"далеко от цивилизации"
Отель хорош для жаждующих уединения семей. Пустынный пляж. На первом этаже типичные проблемы с запахами канализации, особенно в душе спальни. Втрой душ в гостевой подтекал на кухню. Но если не обращать внимания на эти мелочи - отличная задумка в далеке от города.Genuine Hotels.com guest review
"rico playa del carmen"
el hotel es hermosa y casi todo el personal es bueno excepto el personal de la recepcion que no sabe como hacer su trabajo pero seguridad y el perosnal de limpieza y bares es bueno y el hotel es hermoso y las habitaciones son increiblesGenuine Expedia guest review
This guest did not leave a comment.Genuine Expedia guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
"Highly recommend it! great place to stay!!"
11/21/13 mariafernandaiv Monterrey, Mexico
We found the apartments lovely. They are modern, spacious, luxurious, they have hotel ammenities such as breakfast, bar, and its own beach. Just 5 minutes away (by car) from la quinta avenida in Playa del Carmen. It is one of the best hotels/apartments I've been in Riviera Maya, by far! Also, the beach is clean and smooth, without rocks, and you can always go in. I highly recommend it!
10/02/13 Miguel_0670 Mexico City
We spent a few nights at the hotel and got a room in the villa section. The room was beautiful and had a concierge and private pool for villa guests! This was amazing and very relaxing. Property has several restaurants but you need to make sure to make reservations in advance. I would definetly go back!
09/20/13 Mateus F
First thing: this is not a hotel. Dont expect room service or other hotel stuff. I knew about that and was prepared for self catering. Breakfast included (many people complained about poor service at breakfast, but i didnt have any problem. It was fast and delicious). My apartment had a jacuzzy an private pool. Nice rooms, nice bathrooms, full kitchen (could have more utensils). Hotel pool is fantastic. Beach in front of the hotel is good, but not the best for children. we stayed there just one day because we went to many different places (chichen itza, xcaret, tulum, akumal, isla mujeres)I had lunch on arrival at the hotel restaurant. Again good service with very good food. After that i went to downtown playa del carmen where you have many options for self catering (walmart, mega and chedrauy supermarket). No problem at check in, nor at checkout (in fact i used mileage bonus and everthing was paid in advance). YOU NEED A CAR WHEN STAYING HERE. I woul be back for sure.
"Best to rent from private owners with private management companies"
06/20/13 civility York, Pennsylvania
The Mareazul property itself is a gorgeous property with a beautiful beachfront and pool. Pure Mareazul as a "hotel" is lacking in services, in cleanliness and in quality of furnishings and linens. We love staying at Mareazul in one of the privately owned condos. If you want to enjoy the property and receive personalized customer service and quality then rent from a private owner with a private management company. This way you will know the exact location and look of the unit and can check out the ratings for the individual condo. You will be surprised to see that almost every rating of a private unit is excellent. Check the name of the management company that the specific condo uses along with the ratings for their management company.
"Stay away! I got food posisoned by their restaurant and ants was swarming the hotel apartment"
05/31/13 Ingar S Stavanger
My girlfriend and me were "staying" here from 12th-16th of May 13. When we arrived in the middle of the day the 12th I ordered a hamburger from their restaurant in the pool area. After eating half of it I found it raw inside. To make a long story short, that burger put me in the hospital with two types of Salmonella and Amoebiasis, ruining the first 3 days of the vacation. We spent the 4th and last day in Chitzen Itza and came back to the hotel to cook some food for ourself at the apartment. However, we had to cook our food with ants swarming around us. After confronting the hotel management saying that I expect the hotel to take responsibility and compensate me for this disastreous vacation, they promised 3 times to come back to me withing 1-2 days after they "have made some investigations". But no emails and no phone calls 2 weeks after. I have uploaded two videos here to prove the above: http://www.youtube.com/watch?v=dCLsT9RIjVo http://www.youtube.com/watch?v=YGtRAWWAS10
"Good location, terrible service"
03/06/13 Jaime C Puebla,
If your idea of going on vacation is relaxing, please do not visit this place. The worst service in the Mayan Riviera. The towels and bed sheets were dirty. They sell it as a apartment with hotel amenities but it is far from that. No shampoo on the rooms, no soap, nothing. Having so many options in the Riviera Maya, there is no reason to go to this place.
"Nice and new property but very bad service"
01/08/13 sashak87 Moscow, Russia
We bookend our stay through booking.com in May (!), our booking stated that we will live on the waterfront with a wifi everywhere. When we arrived on 29th of December we were very upset to find that not only we won't be getting a beach front room, but our room with "so called partly sea view" had no sea view whatsoever and was about a 10 minute walk to the beach (thanks to amazing landscape design) the most annoying of all was the reception staff who tried to convince us that we should be seeing the sea from the room, but when we offered for her to go and show it to us she refused. Manager was more helpful, but at the end of the day nothing was done about our problem. Oh and wifi is only at the lobby and snack bar, I don't understand how somebody would build a new property without thinking of putting an internet cable straight away. Snack bar staff is either lazy or just not smart, we were constantly waiting for either bill, or for the menus or to place an order. The beach club is very dirty and although was planned to be a nice looking place it's now in a very poor condition. Overall it's a great property, but do try to get a sea view, as the beach is very nice.
01/04/13 Domiciano Sao Bernardo Do Campo, SP
The whole family decided to spend the Christmas an New Year together and we opt in going to Playa del Carmen. We were in 13 people and we rented two apartments with 2 rooms each. Each apartment accommodates 6 people but as we had 2 little children in the group, the choice was perfect. The apartments are very spacious and very well equiped. The front desk staff are very pleasure to help you in everything we need. The atmosphere at the pool area are quiet and there are many deck chairs and some beds to relax. In the center of this area, they have a snack bar where we can have the meals. The complex is far located from downtown, than, renting a car is a good idea. The only problem we had was we asked for a beach front apartments, but when we arrived, they were not available and they told us that the rates were not for other this kind of apartment. We asked to the travel agengy for explanations and they told that the information was not correct, because we paid for beach front apartments. At this point, there were anything to do (Who did tell the true?). If you are in a family trip, Mareazul is a great place to stay and I strongly recommend it.
"Awesome suites, disappointing service"
11/01/12 TravelEatSleep1 boston
We rented two suites (2 rooms each, beach front), and were in love with them! We were aware that these are more like apts and dont have the amenities and services of a full hotel (including no dinner service, no room service, no phone). Location: About 10min north of Playa, was great for us. This meant very few people at the beach, super relaxing location. Still, we could easily drive at night to Playa for the hustle and bustle of the town. Rooms: Suite was very large, huge windows with beautiful view of the sea. Service: Terrible! We had multiple incidents 1) One of our suites was for 4 people, and the hotel was only able to provide 1 key. So for the 5 days of our stay we had to coordinate who had the key etc. All the reception could say was that they were searching for the second key and could not find it. 2) Then my parents reserved the hotel shuttle for the airport and it never showed up. At 3am (and late for their flight) they had to get a taxi. 3) There is only wifi in some areas (lobby, beach club) but when the wifi at the beach club was not working for 2 days, we got zero help 4) The worst experience was trying to get the right fare for our room. We were charged $250 more than we should and it took over 4hrs, multiple trips between the beach club and the reception, and talking to over 4 people to get the fare straighted out. It was a true nightmare and ruined our relaxing vacation. It is amazing how incompetent most of the employees were, including the reservations guy and one of the managers. Only one of the reception ladies was super helpful and was able to resolve this. The last day, we decided to move to another hotel. We did not really want to, but I could not justify giving more business to a place that had treated us so poorly.
11/01/12 SpooncafeBudapest Budapest
Dear All! Mareazul is a very nice location and superb buildings, but the operation is a bit beginner. The food island in the middle of the resort is like in Heaven at first look. The food is awful, the prices are hihger than in the States. Staff is ok. To be honest w you, the hotel was nearly finished, first afternoon was interrupted by builders machines. After a long begging we could move to another building that was not cleaned but was more silent. At the bar, that is a separate building on the beautiful beach the bar is not really open. Sometimes they have full selection of drinks, sometimes they open only for the ninght programs. It is very mediterranian. No rush, no stress. May be they are right?:-)))) Altogether the whole complex is a hugh investment and one of the latest design and luxury buildings. They already have residentials plus rooms and appartements to lease. Nice experience. The worst thing is the night disco I think two or three times a week. Very loud sh..t music with many locals. For sure no sleep till 3:00am. Beware it is not a clasic hotel. No real restaurant or hotel service. One of the largest pool in the area, in Jan the water was a bit cold for kids.
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