All hotels in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults
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Carretera Federal Puerto Juarez, Km 294 - 700, Playa del Carmen, QROO, 77710, Mexico, ‏‎800-491-6126
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4.2 / 5Excellent

Score breakdown (from 97 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    3.8
  • Comfort
    4.6
  • Condition
    4.4
  • Neighborhood
    4.2
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5.0 / 5Outstanding
"Quiet, secluded destination"
This is a wonderful condominium-style complex. Throughout our week-long stay, we felt as though the place was deserted and we had much of it to ourselves. The units are clean and well-stocked ... though we still found ourselves heading to Wal-Mart for some missing essentials (napkins please!). We opted for a unit at ground level with a small wading pool. The water depth is about 18-24 inches so really it goods for kids to splash around in, and to dip your feet in to cool off. The pools were clean, as were the poolside lounge chairs. We only ate at the poolside Snack Bar once for lunch and it was delicious. Most night we found ourselves out at La Quinta (5th Avenue).
Genuine Expedia guest review
Other trip Apr 27, 2015
Jish
US
5.0 / 5Outstanding
"Mad-love for Mareazul"
Took my family of 5 here and loved it! More of a time-share property than an all-inclusive. We liked the flexibility. Everything you need to make meals is there. We also loved being able to wash/dry clothes. The suites are spacious. The rooms are nice and the beds were very comfortable. The Master bathroom is really well-appointed and we enjoyed that there were 3 total bathrooms. We got a lower-level room with the pool outside - enjoyed it but would have been fine without it. The hot tub on the patio is a plus and the hammock was used 24/7. The pool is the gem of the property. Amazing - my kids and I spent a lot of time there. Because they only rent out some of the property to guests (most are privately owned), we felt like we owned the place. Very few others there even though it was a Spring break week. The property sits on a wonderful, private beach and we were pleasantly surprised to have it nearly to ourselves. There was a lot of kelp on the shore - not sure it that is a local thing or a time-of-year thing. On the North end of the town. You will need a rental car or take a taxi. We had a car for the week so we were fine. The resort is very safe, but the neighborhood to the south is sketchy. We found the crew to be very helpful and friendly. The grounds were very clean and well-kept and the cleaning crew did a great job. Like everyone else, I wish there was wi-fi everywhere but were only able to connect by the pool or office. Would definitely recommend and stay again!
Genuine Hotels.com guest review
3 night family trip Mar 22, 2015
Brady
US
4.0 / 5Excellent
"Condo complex with amazing pool and grounds"
I knew from previous reviews that a) this is a self catering condominium complex and not a hotel, and b) it is 5 minutes drive into the main PDC tourist area, so there were no surprises there. The apartment was clean, although it did have a slight musty smell when we first entered. This was soon cleared by throwing open the doors and letting some air in. The pool is huge so it was easy to swim in a quiet area when kids were playing in another part of the pool. We went to look at the beach on the first day but we didn't return as the seaweed was so bad. It accumulated along the shoreline and hadn't been cleared. The main issue with the resort is it's distance from anything. A car is essential otherwise you would feel very isolated. Cabs are easily accessed and cost around $15 for a single journey into town. If you want space and tranquility, and if you can get a good deal, then you could do a lot worse than choose this place.
Genuine Expedia guest review
Other trip Mar 29, 2015
Chmartin family
US
3.0 / 5Good
"Just ok"
If you want to stay at a resort style hotel and feel pampered, don't stay here. It is nice and the place is luxurious however, there is no staff to speak of, phones don't work, there is not a spa on site, no restaurant, or any other extras that one would expect at a hotel. It is more like renting an apartment. There are plenty of un-occupied units so there is not many people that were staying here.
Genuine Expedia guest review
Other trip Mar 20, 2015
William
US
3.0 / 5Good
"Very nice but room for improvement."
The property was amazing. Huge pools and great beach front without the hassle of vendors. Keep in mind that these are apartments not hotel rooms so there is not much in the way of service. The advantage is that you can prepare your own meals and save some money. The following is a list of things to be aware of/suggested improvements: 1. There are no staple items in the kitches (mixing bowls, measuring cup, salt, pepper, storage containers). You will need to pick these things up at Mega. 2. There is a washer dryer combo in the unit but the dryer function is terrible. You need to dry very small loads. 3. You will also need to supply your own detergent for the dish and clothes washer. I wish they would leave this in the room for guests to pass on. We left behind a nearly full bag of both. 4. We had ants in our kitchen the whole week. They came in and sprayed the second day but it didn't eliminate them from the kitchen. Remember to but ziplock bags! 5. There is no working phone in the room. To call the front desk we had to use our mobile phones. Make sure you have an international calling plan for your trip. 6. It would be nice if there was some decorations in the room. There was so much space and the walls and shelves were completly bare. Putting up some local art would make the room feel much more welcoming. This place has a lot of potential. A few small additions and policy changes would make it great.
Genuine Expedia guest review
Other trip Mar 16, 2015
Kevin
US
4.0 / 5Excellent
"Resort-like property without the frills"
Pure Mareazul is a great option if you'd like to have Playa Del Carmen just a few minutes away, but still have the "big resort" feel. The pool is absolutely AMAZING. By far the coolest and biggest pool we've ever been in. One thing to note is the hot tubs at the pool are not hot - just warm. If you want really hot, you'll have to use the hot tub on your own balcony. Another thing to note is that the pool bar closes at 7pm, so it's not a really social scene at the pool at night. Overall, this is a quiet, beautiful place to stay where you can drive into town (you definitely need a car to get around) and enjoy all that PDC has to offer.
Genuine Expedia guest review
Other trip Mar 15, 2015
Tom
US
5.0 / 5Outstanding
"Nice hotel and a great swimming pool"
Great place to stay. You have to be carefulwith other websites because the hotel could charge extra $45.00 per person per night.
Genuine Expedia guest review
Other trip Mar 5, 2015
A Traveler
US
3.0 / 5Good
"Recent Stay Details"
First off, this is a condo, not really a hotel in a traditional sense. Pro's - Spacious, clean, new, nice beach, very private, quiet. Con's - Far far Playa (about $20 taxi each way), pool isn't heated, no wifi except in public areas. Overall, nice but a couple things. #1, I think this is more suited for longer term stays (we stayed just a couple of days). I'd recommend you come with a rental car as it can get very expensive taking cabs a couple times a day back and forth to playa.
Genuine Hotels.com guest review
3 night romance trip Feb 20, 2015
Michael
US
5.0 / 5Outstanding
"Amazing place to stay!"
Although this property was difficult to find initially, it was worth the search. Expedia needs to let you know that it is within a huge complex with other hotels and properties called Grand Coral.. The place is fantastic!! Friendly staff a truly beautiful environment. They are condos, so you will have a kitchen which came in very handy and fun to go to the markets and see what you can find to eat that may be a bit different from what you find at home. WE had a very spacious two bedroom apt, with 3 bathrooms kitchen with huge outside patio with hot tub. I do not think we could of found anything better for what we paid. And it is beach front so even if you stay a bit farther back from the sea you are still technically beachfront. The beach is private with ample room to spread out and relax. The pool is like nothing I have ever seen. HUGE and beautiful!!!! And hardly anyone around. So if you are looking for a warm friendly place with privacy to unwind and relax look no further!!!
Genuine Expedia guest review
Other trip Feb 23, 2015
Riya
US
1.0 / 5Poor
"Bad servic"
As 4 star hotel should be many thing we miss it as a tell phone to conect with Loby or other room even never I saw in the jacuzzi cold water
Genuine Expedia guest review
Other trip Jan 30, 2015
jack
US
1.0 / 5Poor
"Terrible service!! No service at all! Stay away"
This is not your typical hotel!! You can't call the front desk because there's is no phone in the room. and you can't call for clean towels or room service. And the closest room to the front desk is 10 min walk. Also they don't give hand towel or washcloth for every person they only gave us one for the family. They only gave us 2 towels for a family of 5 and good luck trying to get someone to understand you to give you a towel! Also we had to buy all the necessitate,That a hotel gives you for free!! We had to go to Walmart to get shampoo and conditioner, tissue and garbage bags. There's no ice machine or any type of vending machine to get a bottle of water & on top of that the fridge that they give you doesn't give you clean water or ice! The swim-up pool is not clean at all. Trust me if you are looking for a hotel that has service this is not the hotel for you!! If I can give negative stars I would. I don't recomend this hotel to any one.
Genuine Expedia guest review
Other trip Jan 25, 2015
michael
US
4.0 / 5Excellent
"Pretty beach, Quiet complex"
Pros: Enormous and clean pool, quiet, reasonable rates, pretty beach great for swimming, umbrellas and lounge chairs at beach at no additional cost, very spacious units with high end appliances, no beach peddlers, very safe, free parking, next to Playa Board Sports for rentals at reasonable rates, huge balconies with a Jacuzzi, well tended beautiful outdoor space with lots of green, peaceful hammock lounging area, comfortable beds, washer/dryer in unit (although not easy to figure out, we had to go online to get the manual) Cons: no wi-fi in rooms, stairwells were very dirty, front desk not always helpful, far from town (although this was a pro for me since it was quiet and I had a much needed rental car), condo units have basic furnishings/décor and lack charm, beach club and snack bar food mediocre & overpriced, stingy with towels
Genuine Expedia guest review
Other trip Jan 23, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place and even better location."
NOT A HOTEL, so you should not book if that is what you are looking for. If you want a HUGE room with quiet setting and private beach, this is for you. Only minutes to downtown Playa del Carmen. We only wish we could have stayed longer!!! (We had a 2bd, 3 ba unit w/private pool--highly recommend)
Genuine Expedia guest review
Other trip Jan 16, 2015
Meg
US
5.0 / 5Outstanding
"Great"
Everything was great, only the air condition one day was problem, but rapidly was repair. Good vacation
Genuine Expedia guest review
Other trip Jan 11, 2015
A Traveler
US
3.0 / 5Good
"Not a hotel"
This is not a hotel and should not be described as one. Rooms are large and comfortable but didn't find them to be very clean. Very limited eating options and the ones that are available are not very good. Too quiet and removed for me. No life. Very boring. Sorry to say it was a big disappointment.
Genuine Expedia guest review
Other trip Jan 6, 2015
family travel
US
4.0 / 5Excellent
"Nice resort close to the Beach"
Excellent experience overall except for the work at night in the rooms. Also would wish that a restaurant would be in the complex.
Genuine Expedia guest review
Other trip Dec 30, 2014
John
US
4.0 / 5Excellent
"Big condo w jacuzzi on balcony"
Condo development in a not so great part of town north of playa del carmen. The rooms themselves are beautiful with jacuzzis on the balconies and plenty of space. Comfortable beds and great bathroom. Overall very good value for what we paid and would stay there again. One weird thing happened on check in. We booked the room for a night and I accidentally only selected one person on the room and then they sa that we were a couple on check in. They said they would have to check with a manager and there might be an extra $45 charge assessed in the morning for an "extra person fee". The charge was never assessed but strange check in experience all the same. On check out they need to have housekeeping check the room which takes 10-15 extra minutes. Overall it's a good value and a big place for a bargain price. The neighborhood you have to drive through from playa del carmen to the property is not great. Given the distance I think w far is essential n
Genuine Hotels.com guest review
1 night romance trip Dec 17, 2014
A Traveler
US
3.0 / 5Good
"beautiful but not a hotel"
Although it has a GORGEOUS pool and the room was large and lovely… it is NOT a hotel but rather apartments that are mostly privately owned. That's not such a problem but I wish I would've known. Because of this nature, the staff is not there to cater to your vacation with tours and trips, in fact, they hinder them with weird restrictions with the gate not allowing our tour buses to get us (more than once). There are also no restaurants on site that are open for dinner and town is a $20 cab ride away… Expensive problem!!!! The wi-fi is very annoying as well… just make it available in the rooms already!!!!!! It is OFF the beaten path and no cab will know where to go so be prepared.
Genuine Expedia guest review
Other trip Dec 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Big villas great stretch of beach"
Pure Mareazul feels spacious and has huge pools. The hot tub on the balcony was an added bonus. No Internet access In The room was inconvenient, as I had planned on doing research during my stay.
Genuine Expedia guest review
Other trip Nov 30, 2014
les
US
4.0 / 5Excellent
"Beautiful Beach"
So, this is not a hotel so don't expect much from the front desk. This is a great place for an extended stay - two weeks or more. Two bedroom suites, all appliances, some dishes and daily maid service. Having a car is handy to get into town since the hotel is on the northern edge of playa del Carmen.
Genuine Expedia guest review
Other trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
"this place is quiet, beautiful and nice for family"
nice family vacation...need more things for kids. music and free entry for friends, to come over to have fun and go home...
Genuine Expedia guest review
Other trip Oct 28, 2014
A Traveler
US
5.0 / 5Outstanding
Great hotel if you are looking for a place to relax with beautiful beach. The only bad part about it is far from anything and its a long walk from the reception to the room
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Home in paradise"
Pure Mareazul helped this trip truly feel like paradise. My condo style suite had an amazing kitchen, two bedrooms, laundry room, two walk in closets, living room with modern tv, hot-tub on the balcony, hammocks, amazing couples master bathroom and bedroom. Everything you could imagine to never miss home. The staff was amazing they always were willing to give the insider on where to go to eat or play. And best of all if you did not feel like leaving the resort there was so much to do either way! Pools upon pools stretched over the length of the hotel area. Pure had the most beautiful private beach that you could relax on only steps away from your suite. Would I recommend this to friends of family? Yes I would, and without a doubt the next time I am in Mexico I will find this location again.
Genuine Expedia guest review
Other trip Sep 20, 2014
Dalia
US
5.0 / 5Outstanding
"Not a hotel but great for family"
We arrived and checked in early (prior to 3 PM check-in) and our bags were stored while we went into town for lunch. When we returned, we were promptly escorted to our unit to find our bags waiting. The front desk staff was always very friendly, prompt and helpful. Our condo unit was very clean and comfortable. The maid came in daily to make our beds and refresh towels. The pool was fantastic. We also spent a few days at the Beach Club. We had lunch there one day and the food was very good. There is no WiFI access in the units, access is only available in the pool area, Beach Club, and outside lobby area. There were only 4 TV channels avaialble in English. They do not have an air conditioned lobby area to wait for transportation or use WiFi. Overall, we very much enjoyed our stay and would recommend this property to others.
Genuine Hotels.com guest review
5 night family trip Aug 12, 2014
Pam
US
5.0 / 5Outstanding
"Amazing property, Quiet and Relaxing"
This is a wonderful place... The room was basically a two bedroom, two bath apartment, with full kitchen. Great for our family of five (one slept in the living room). This place is perfect if you want a quiet place without people partying all night. The main pool is the biggest I have ever seen, and every unit has a large jacuzzi tub on the patio - ground floor units also have wading pools.. The property's pictures are accurate. It truly is as good as the pictures make it. Towels, soap, shampoo, etc. are provided and there is a small store on property to get essentials. It also has food, beer, wine, sunscreen, etc. The only drawback is the restaurants on site have a very limited menu. It was ok for breakfast, lunch, and snacks, but dinner is limited and they close way too early... either at 5 or 7 p.m. depending on the season. Town is too far to walk, and a taxi is about $20 depending on how many of you there are. I usually don't like renting cars as I don't like worrying about parking and such, but I will next time we stay here. Things are just too far away and there is plenty of free parking that seemed safe in town, just a few blocks off Fifth Avenue (the main entertainment district). We had a great time walking in town and finding shops and restaurants. Also walking along the beach. Hint: If you eat on Fifth Avenue, you will pay a premium. Restaurants even one block off are just as good and are literally half the price. Once again, great property!!
Genuine Expedia guest review
Other trip Aug 16, 2014
Joe
US
5.0 / 5Outstanding
"Got relaxing?"
great stay!!! huge grounds, can get hot walking short distances in the summer. too far to walk in heat to catch the buses on the 307. so will need car or taxi to get around; $14 USD to town one way. no phone in room, so make sure you have a cell phone. condo is more then comfortable for family of 4. definitely for families. people that like to party loud, won't find much here! security is great, staff is accommodating. maid service great. jacuzzi on patio is a great way to end an evening. convenient to have washer/dryer room included. beach within walking distance, clean, easy to get an umbrella. the grounds are immaculately kept!!!!!!!!!!!!
Genuine Expedia guest review
Other trip Aug 9, 2014
karin
US
4.0 / 5Excellent
"American Vacationer"
The room is exceptional and very high quality and very spacious. Frustrations included poor service from the front desk, no working phone in the room, no wifi in the room and almost ALL Spanish TV with only 5 channels in English. If you can tolerate the frustrations it is a great place, quite and away from the tourist area of town so if you like privacy it is also a great place to stay.
Genuine Hotels.com guest review
1 night trip Jul 13, 2014
DYoung
US
5.0 / 5Outstanding
"Beautiful hotel"
This hotel is beautiful! Everything was nicely kept. The restaurant food was very delicious. It was nice the hotel was not crowded with people and gave a exclusive feel to our stay. I would definitely book back with Mareazul if I ever plan a vacation in Cancun again.
Genuine Expedia guest review
Other trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
"Nice resort hotel"
Our family booked this hotel for the end of our week vacation 2 day stay we should of made it 3 days because it was a big surprise when we opened the door. It was huge 2 rooms, kitchen, 2 full bathrooms, washer/ dryer plus hot tub on your balcony.There wasn't a lot of people staying there so we had the pool and beach to ourselves. Very peaceful accommodation's.
Genuine Expedia guest review
Other trip Jun 7, 2014
Jovita
US
5.0 / 5Outstanding
"Terrific Facility"
I enjoyed my stay at this hotel-condo. We had a two bedroom condo with a huge deck with terrific sea and pool view. In This was a great value because a similar suite elsewhere might have cost at least 4 times as much. I liked the development and even inquired about the price of one of the condo units for sale but found that it was well outside my budget. Despite the large scale of the development, we rarely saw other guests or found it necessary to compete for amenities. In fact, the place was so quiet that it felt intimate than its size would suggest. Based on the experience, I not only would recommend it but I would visit again in a hurry.
Genuine Expedia guest review
Other trip May 15, 2014
A Traveler
US
4.0 / 5Excellent
"Condo on beautiful private beach."
Mareazul beachfront condos were nice, on beautiful private beach. The resort was very quite. Gorgeous, huge pool. This resort is located about 5 minutes from downtown Playa by car. Highly recommended renting a car to get around. Resort is located in a large complex called Grand Coral. If you look for Mareazul, as listed on internet sites, you will never find it (as we experienced the hard way). Not much for food options - best food is located at the pool bar and grill. Recommend purchasing groceries at the grocery store in playa. Beach is very private, clean and gorgeous. No need to fight over beach chairs - they have plenty available. If you are looking for a "party atmosphere" this is not the place for you. Very quite and tranquil.
Genuine Expedia guest review
Other trip Mar 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Huge Flat!!!!"
The room is amazing. Best room I ever had in my life. Full equiped kitchen, great bed, jacuzzi at the balcony... The pool and beach are great.
Genuine Expedia guest review
Other trip Mar 21, 2014
Bruno
US
4.0 / 5Excellent
"lovely away from the throngs"
We booked two nights after a week of family time. Location: two cab drivers had trouble locating the resort. Although the property is away from the main drag it was a lovely quiet reprieve before returning home. This is a large complex that is mostly privately owned condos……and very few are occupied…makes for a very quiet environment. The pools are clean and huge (like a couple city blocks long huge) The snack bar by the pool has great food and wifi. We hung out there initially as our room was not available until 3pm. Check in was less than ideal. Only one person working initially and I waited more than 45 minutes as she checked in a large family with extensive discussions about day trips, excursions, car rentals etc without acknowledging my presence. No customer service awareness there……after nearly an hour another employee came and oriented me to the facility. My luggage was placed in storage allowing me to enjoy my wait by the pool unencumbered (best burger!) As previous reviews stated this is not a hotel. There is a small convenience store, gym and spa. The breakfast at the adjacent beach club was great….. we hung out at the beach club all day, beautiful beach and wait staff that are very attentive. We used the AC initially but then by opening the front and back windows we enjoyed a lovely cross breeze that was heavenly. With all that we would consider going there again, would rent bikes if we stayed for any length of time.
Genuine Hotels.com guest review
2 night romance trip Mar 1, 2014
Janet
US
1.0 / 5Poor
"Great for price."
At $200 + for a two bedroom suite what a steal. Condo nice if not on beach. Pool good and nice beach. Breakfast was ok. About 15 minutes and $14 into town but overall wonderful, quiet and fun.
Genuine Expedia guest review
Other trip Feb 16, 2014
Marc
US
5.0 / 5Outstanding
"Nice hotel on the beach"
Nice, secure beach location. Beautiful, well-maintained grounds. Not close to any restaurants and the ones on site close at 5. Food a bit expensive, but a full breakfast (juice, coffee, fruit, yogurt, granola, eggs, pancakes, French toast, omelets) is included. Great site for a wedding.
Genuine Expedia guest review
Other trip Sep 24, 2013
A Traveler
US
4.0 / 5Excellent
"V ery Realxing and great price"
It's more of a condo complex than a hotel. Not a lot of amenities other than small poolside restaurant that's open through lunch. The front-desk closes at 10pm as well. The grounds are beautiful, the rooms are beautiful (we had a 2 bedroom penthouse with granite kitchen and 3 bathrooms - kind of an overkill for just the 2 of us but beautiful nonetheless), and the beach is amazing. It's a great place to go if you want peace and quiet. You are not in walking distance to anywhere so you will either need a car (which we rented) or rely on taxis to take you to town about 3 miles away. The front desk staff's English-language skills are limited; I called the front desk from my cell because we didn't want the cleaning staff to clean the rooms as we forgot to put our valuables away....the frontdesk thought I was asking for a taxi and even though I thought I finally got through when we got back our room was cleaned....nothing was taken though. On another note, the rooms are not equipped with phones so if you want to make a call to the front desk then you have to use your cell phone or take the long walk over there, which proved inconvenient when our water was shutoff for some inexplicable reason. I had to call twice at my own expense to get someone over to fix it, and no compensation was offered for our time wasted or the charge to my phone. All in all, it is a beautiful complex but only go if you are looking for a private experience as if you were living there.
Genuine Hotels.com guest review
5 night trip May 10, 2013
A Traveler
US
4.0 / 5Excellent
"Excellent Hotel"
EXCELLENT HOTEL!!. beautiful apartments and installations. Ideal for relaxing vacations.
Genuine Expedia guest review
Other trip Apr 9, 2013
A Traveler
US
5.0 / 5Outstanding
"Great condo in the Riviera Maya. IT'S NOT A HOTEL"
The most important thing to know is that IT IS NOT A HOTEL. It is a very nice complex built as condominiums. Some of this units are rented. They are very comfortable, new, modern, equipped with basic things, but if you are thinking you are going to be serviced as a Hotel....go to a Hotel. There is no telephone in the condo, so if you need anything, you have to go to the front desk. Very nice ladies will make your bed, change your towels everyday, and clean around, but won't wash dishes. The place is superb, very well maintained, with beautiful gardens and pools. You'll find the best beach with white, smooth sand in the Caribbean. You NEED a car to get there because the shuttle from the airport is very expensive. It is 5 minute drive to downtown Playa del Carmen and 45 minutes to the airport. Breakfast is included, the service is slow because everything is done when you order, but the food is great. It has a master bedroom with a king size bed and a second room with two queen beds. Each one with a full bathroom. You can easily sleep six. I would highly recommend going to Sams (15-20 min drive) or other grocery store to buy food and drinks because each unit has a full kitchen. We really enjoyed our stay!!
Genuine Expedia guest review
Other trip Mar 22, 2013
Alex
US
5.0 / 5Outstanding
"Excellent vacation"
We went for a family vacation. The apartment was beautiful perfect cleaning friendly service. We enjoy our stay and would return...
Genuine Hotels.com guest review
7 night family trip Mar 9, 2013
Amy
US
5.0 / 5Outstanding
"Pool, Beach and Rooms are Top Notch!"
I loved it! Super clean, pool is amazing and the room was just perfect! I usually look for hotels with 24hr. room service and even though Mareazul does not offer this service I Im sure I,ll return some time soon.
Genuine Hotels.com guest review
3 night trip Feb 10, 2013
Gisselle
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"If you want peace and quiet......."
This is a beautiful property. The room was huge and very well kept. There is nothing to fault as far as the accomodation itself. However, when we were there in early March, the place was absolutely deserted, little sign of life anywhere. That would have been fine if you were with a large family group, but for a couple looking for some entertainment, it was almost eerie. There was very little in the way of services and it was a good 30 minute walk into town. We left early.
Genuine Hotels.com guest review
4 night romance trip Feb 25, 2015
Russell
CA
5.0 / 5Outstanding
"Perfect, if only there was internet in the rooms"
Stayed at this condo-tel for 5 nights. The grounds and pools were worthy of a 4+ star resort. The suites themselves were so smartly designed I would be happy to live in one indefinitely. The only problems were the lack of in-suite internet (one has to go to the pool to access the wifi). The cell service in the room is very weak, so we couldn't access our email in the room even on our smartphone. Also, unless you speak Spanish, there are less than a handful of tv channels to watch.
Genuine Hotels.com guest review
5 night business trip Dec 9, 2014
CHRISTOPHER
MX
4.0 / 5Excellent
"Great appartement!"
To be clear this hotel is a group of condos rented so services are not the same as in an hotel. You do not have any concierge to book your trips or room service and the services at the reception are pretty limited. However the rooms are spacious and very clean with a new kitchen (useful for long stays). The pool is amazing and the beach is quiet and directly on site. One thing is that there are not a lot of room on the beach so if there are a lot of people it can get crowded. However is you are looking for a quiet place with family and friends this is the place. The hotel is 5 mins away by cab from playa downtown. You cannot really walk to there as it is a bit of a long walk 30 mins +) so either rent a car or grab cabs.
Genuine Hotels.com guest review
6 night family trip Nov 25, 2014
Benjamin
CA
4.0 / 5Excellent
"Pretty good"
The stay was lovely.. The only thing is that the hotel never got in Tuch with me regarding to one night they shouldn't have charged me.. Except this all excellent .. Beutifull resort and amazing room
Genuine Hotels.com guest review
6 night trip Nov 11, 2014
liran
MX
3.0 / 5Good
"Forget the inclusive American breakfasts!"
The resort itself is still exceptional. The beautiful beach, the spaciousness of the units that they let out is still the best when it comes to a home away from home. However, because this time we elected to do more cooking than eating out, we found the cooking utensils sadly lacking.. We had to go out and buy a salad bowl as well as tea towels and tea cloths to be able to do the dishes!. As we are not spanish we never could find out how to work the dishwasher! Also the breakfast they offer now is horrible!.. as well as the rude server we encountered on our second to last day. 2 years ago, they had fruit cocktail topped with vanilla yogurt and granola as well as all the egg dish choices. For the ones who do not eat eggs or allergic to them, (my daughter) they offered french toast. This time around the yogurt is gone, along with the choice of french toast, so unless you want eggs every day of your stay, forget it. Also the fresh orange juice has been replaced with watered down fruit punch. Absolutely disgusting , we tried for a few mornings to eat what they gave us, but cold toast and cold coffee every day was more than I could tolerate, so we just bought our own groceries for the breakfasts as well. Also they could do with a shuttle service as the taxis into Playa really got to be expensive , for 5 or more people it was $28 each way, that adds up after 2 weeks.
Genuine Hotels.com guest review
14 night family trip Mar 14, 2014
Dianne
CA
5.0 / 5Outstanding
"Location is great, private quiet beach"
Location in a quiet surrounding, perfect for relaxing. The pool area is great, not overcrowded. A lot of deckchairs available at any time.To go to downtown you need a car, but that's fine because you need one too for all your sightseeing. The beach is great, no vendors at all. The apartment (the one with little private pool)is huge and comfortable, enough space for four guests.Kitchen with great equipment, but less kitchenware like strainer,pan lift, bowls etc. Keep in mind, that this is not a hotel, you have room service, breakfast at the Beach Club and a snack bar at the pool area with meals, but that's all. No entertainment or anything else. We enjoyed our stay!
Genuine Expedia guest review
Other trip Mar 24, 2014
Andrea
CA
3.0 / 5Good
"Need a car"
Great rooms, massive pool area and beach. The Mare Azul is a condo complex and thus service is minimal. There are two restaurants on site but they close at 5. The resort is not in town and really needs a car to be enjoyed. When we checked in they said we booked our two bedroom Condo for only two people and we needed to pay for our two kids - it came out to an extra 20 percent. I was beginning to think I made a mistake when booking until another group of four checking in later had the same issue. Still not sure if it is the condo or an Expedia issue.
Genuine Expedia guest review
Other trip Mar 13, 2014
family of 4
CA

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
El hotel y las instalaciones son magníficas. Solamente el control de las toallas me pareció excesivo e incomodo para los huéspedes. También recomendaria poner WiFi en la habitación.
Genuine Hotels.com guest review
3 night family trip Aug 3, 2015
Elias
MX
4.0 / 5Excellent
"preferencia a cierto huespedes"
Las condiciones del hotel o apartamento están excelentes de primer nivel y la experiencia de lo que visitamos excelente sin embargo no todos los que trabajan en el hotel nos dieron un trato igual, por ejemplo al solicitar lugar para jugar en cancha de tenis se tardaron mucho y al solicitar dos raquetas extras (solo dieron dos), para jugar dobles no quisieron darlas ya que el comentario es que solo daban dos sin embargo ciertos huespedes si le dieron 4 raquetas
Genuine Hotels.com guest review
4 night family trip Jul 30, 2015
A Traveler
MX
4.0 / 5Excellent
"Preço bom, apto confortável,faltou internet no apt"
Condo enorme,apto amplo e confortável.pontos negativos internet somente na recepção e longe do meu apto e bar snack estava fechado na minha estadia(outro acesso à internet fechado) praia quase privativa.resumindo condo bom,preço aceitável,porém requer alguns ajustes como internet e local aberto para alimentação a qualquer época do ano.ficaria de novo .
Genuine Hotels.com guest review
7 night family trip Jun 6, 2015
wagner
BR
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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