"Mad-love for Mareazul"
Took my family of 5 here and loved it! More of a time-share property than an all-inclusive. We liked the flexibility. Everything you need to make meals is there. We also loved being able to wash/dry clothes. The suites are spacious. The rooms are nice and the beds were very comfortable. The Master bathroom is really well-appointed and we enjoyed that […] there were 3 total bathrooms. We got a lower-level room with the pool outside - enjoyed it but would have been fine without it. The hot tub on the patio is a plus and the hammock was used 24/7. The pool is the gem of the property. Amazing - my kids and I spent a lot of time there. Because they only rent out some of the property to guests (most are privately owned), we felt like we owned the place. Very few others there even though it was a Spring break week. The property sits on a wonderful, private beach and we were pleasantly surprised to have it nearly to ourselves. There was a lot of kelp on the shore - not sure it that is a local thing or a time-of-year thing. On the North end of the town. You will need a rental car or take a taxi. We had a car for the week so we were fine. The resort is very safe, but the neighborhood to the south is sketchy. We found the crew to be very helpful and friendly. The grounds were very clean and well-kept and the cleaning crew did a great job. Like everyone else, I wish there was wi-fi everywhere but were only able to connect by the pool or office. Would definitely recommend and stay again! Read moreGenuine Hotels.com guest review
"Recent Stay Details"
First off, this is a condo, not really a hotel in a traditional sense. Pro's - Spacious, clean, new, nice beach, very private, quiet. Con's - Far far Playa (about $20 taxi each way), pool isn't heated, no wifi except in public areas. Overall, nice but a couple things. #1, I think this is more suited for longer term stays (we stayed just a couple of […] days). I'd recommend you come with a rental car as it can get very expensive taking cabs a couple times a day back and forth to playa. Read moreGenuine Hotels.com guest review
"Pretty beach, Quiet complex"
Pros: Enormous and clean pool, quiet, reasonable rates, pretty beach great for swimming, umbrellas and lounge chairs at beach at no additional cost, very spacious units with high end appliances, no beach peddlers, very safe, free parking, next to Playa Board Sports for rentals at reasonable rates, huge balconies with a Jacuzzi, well tended beautiful […] outdoor space with lots of green, peaceful hammock lounging area, comfortable beds, washer/dryer in unit (although not easy to figure out, we had to go online to get the manual) Cons: no wi-fi in rooms, stairwells were very dirty, front desk not always helpful, far from town (although this was a pro for me since it was quiet and I had a much needed rental car), condo units have basic furnishings/décor and lack charm, beach club and snack bar food mediocre & overpriced, stingy with towels Read moreGenuine Expedia guest review
"Great place and even better location."
NOT A HOTEL, so you should not book if that is what you are looking for. If you want a HUGE room with quiet setting and private beach, this is for you. Only minutes to downtown Playa del Carmen. We only wish we could have stayed longer!!! (We had a 2bd, 3 ba unit w/private pool--highly recommend)Genuine Expedia guest review
Everything was great, only the air condition one day was problem, but rapidly was repair. Good vacationGenuine Expedia guest review
"Not a hotel"
This is not a hotel and should not be described as one. Rooms are large and comfortable but didn't find them to be very clean. Very limited eating options and the ones that are available are not very good. Too quiet and removed for me. No life. Very boring. Sorry to say it was a big disappointment.Genuine Expedia guest review
"Nice resort close to the Beach"
Excellent experience overall except for the work at night in the rooms. Also would wish that a restaurant would be in the complex.Genuine Expedia guest review
"Big condo w jacuzzi on balcony"
Condo development in a not so great part of town north of playa del carmen. The rooms themselves are beautiful with jacuzzis on the balconies and plenty of space. Comfortable beds and great bathroom. Overall very good value for what we paid and would stay there again. One weird thing happened on check in. We booked the room for a night and I accidentally […] only selected one person on the room and then they sa that we were a couple on check in. They said they would have to check with a manager and there might be an extra $45 charge assessed in the morning for an "extra person fee". The charge was never assessed but strange check in experience all the same. On check out they need to have housekeeping check the room which takes 10-15 extra minutes. Overall it's a good value and a big place for a bargain price. The neighborhood you have to drive through from playa del carmen to the property is not great. Given the distance I think w far is essential n Read moreGenuine Hotels.com guest review
"beautiful but not a hotel"
Although it has a GORGEOUS pool and the room was large and lovely… it is NOT a hotel but rather apartments that are mostly privately owned. That's not such a problem but I wish I would've known. Because of this nature, the staff is not there to cater to your vacation with tours and trips, in fact, they hinder them with weird restrictions with the gate […] not allowing our tour buses to get us (more than once). There are also no restaurants on site that are open for dinner and town is a $20 cab ride away… Expensive problem!!!! The wi-fi is very annoying as well… just make it available in the rooms already!!!!!! It is OFF the beaten path and no cab will know where to go so be prepared. Read moreGenuine Expedia guest review
"Big villas great stretch of beach"
Pure Mareazul feels spacious and has huge pools. The hot tub on the balcony was an added bonus. No Internet access In The room was inconvenient, as I had planned on doing research during my stay.Genuine Expedia guest review
So, this is not a hotel so don't expect much from the front desk. This is a great place for an extended stay - two weeks or more. Two bedroom suites, all appliances, some dishes and daily maid service. Having a car is handy to get into town since the hotel is on the northern edge of playa del Carmen.Genuine Expedia guest review
"this place is quiet, beautiful and nice for family"
nice family vacation...need more things for kids. music and free entry for friends, to come over to have fun and go home...Genuine Expedia guest review
Great hotel if you are looking for a place to relax with beautiful beach. The only bad part about it is far from anything and its a long walk from the reception to the roomGenuine Expedia guest review
"Home in paradise"
Pure Mareazul helped this trip truly feel like paradise. My condo style suite had an amazing kitchen, two bedrooms, laundry room, two walk in closets, living room with modern tv, hot-tub on the balcony, hammocks, amazing couples master bathroom and bedroom. Everything you could imagine to never miss home. The staff was amazing they always were willing […] to give the insider on where to go to eat or play. And best of all if you did not feel like leaving the resort there was so much to do either way! Pools upon pools stretched over the length of the hotel area. Pure had the most beautiful private beach that you could relax on only steps away from your suite. Would I recommend this to friends of family? Yes I would, and without a doubt the next time I am in Mexico I will find this location again. Read moreGenuine Expedia guest review
"Not a hotel but great for family"
We arrived and checked in early (prior to 3 PM check-in) and our bags were stored while we went into town for lunch. When we returned, we were promptly escorted to our unit to find our bags waiting. The front desk staff was always very friendly, prompt and helpful. Our condo unit was very clean and comfortable. The maid came in daily to make our beds […] and refresh towels. The pool was fantastic. We also spent a few days at the Beach Club. We had lunch there one day and the food was very good. There is no WiFI access in the units, access is only available in the pool area, Beach Club, and outside lobby area. There were only 4 TV channels avaialble in English. They do not have an air conditioned lobby area to wait for transportation or use WiFi. Overall, we very much enjoyed our stay and would recommend this property to others. Read moreGenuine Hotels.com guest review
"Amazing property, Quiet and Relaxing"
This is a wonderful place... The room was basically a two bedroom, two bath apartment, with full kitchen. Great for our family of five (one slept in the living room). This place is perfect if you want a quiet place without people partying all night. The main pool is the biggest I have ever seen, and every unit has a large jacuzzi tub on the patio - […] ground floor units also have wading pools.. The property's pictures are accurate. It truly is as good as the pictures make it. Towels, soap, shampoo, etc. are provided and there is a small store on property to get essentials. It also has food, beer, wine, sunscreen, etc. The only drawback is the restaurants on site have a very limited menu. It was ok for breakfast, lunch, and snacks, but dinner is limited and they close way too early... either at 5 or 7 p.m. depending on the season. Town is too far to walk, and a taxi is about $20 depending on how many of you there are. I usually don't like renting cars as I don't like worrying about parking and such, but I will next time we stay here. Things are just too far away and there is plenty of free parking that seemed safe in town, just a few blocks off Fifth Avenue (the main entertainment district). We had a great time walking in town and finding shops and restaurants. Also walking along the beach. Hint: If you eat on Fifth Avenue, you will pay a premium. Restaurants even one block off are just as good and are literally half the price. Once again, great property!! Read moreGenuine Expedia guest review
great stay!!! huge grounds, can get hot walking short distances in the summer. too far to walk in heat to catch the buses on the 307. so will need car or taxi to get around; $14 USD to town one way. no phone in room, so make sure you have a cell phone. condo is more then comfortable for family of 4. definitely for families. people that like to party […] loud, won't find much here! security is great, staff is accommodating. maid service great. jacuzzi on patio is a great way to end an evening. convenient to have washer/dryer room included. beach within walking distance, clean, easy to get an umbrella. the grounds are immaculately kept!!!!!!!!!!!! Read moreGenuine Expedia guest review
The room is exceptional and very high quality and very spacious. Frustrations included poor service from the front desk, no working phone in the room, no wifi in the room and almost ALL Spanish TV with only 5 channels in English. If you can tolerate the frustrations it is a great place, quite and away from the tourist area of town so if you like privacy […] it is also a great place to stay. Read moreGenuine Hotels.com guest review
This hotel is beautiful! Everything was nicely kept. The restaurant food was very delicious. It was nice the hotel was not crowded with people and gave a exclusive feel to our stay. I would definitely book back with Mareazul if I ever plan a vacation in Cancun again.Genuine Expedia guest review
"Nice resort hotel"
Our family booked this hotel for the end of our week vacation 2 day stay we should of made it 3 days because it was a big surprise when we opened the door. It was huge 2 rooms, kitchen, 2 full bathrooms, washer/ dryer plus hot tub on your balcony.There wasn't a lot of people staying there so we had the pool and beach to ourselves. Very peaceful acc […] ommodation's. Read moreGenuine Expedia guest review
I enjoyed my stay at this hotel-condo. We had a two bedroom condo with a huge deck with terrific sea and pool view. In This was a great value because a similar suite elsewhere might have cost at least 4 times as much. I liked the development and even inquired about the price of one of the condo units for sale but found that it was well outside my budget. […] Despite the large scale of the development, we rarely saw other guests or found it necessary to compete for amenities. In fact, the place was so quiet that it felt intimate than its size would suggest. Based on the experience, I not only would recommend it but I would visit again in a hurry. Read moreGenuine Expedia guest review
"Condo on beautiful private beach."
Mareazul beachfront condos were nice, on beautiful private beach. The resort was very quite. Gorgeous, huge pool. This resort is located about 5 minutes from downtown Playa by car. Highly recommended renting a car to get around. Resort is located in a large complex called Grand Coral. If you look for Mareazul, as listed on internet sites, you will […] never find it (as we experienced the hard way). Not much for food options - best food is located at the pool bar and grill. Recommend purchasing groceries at the grocery store in playa. Beach is very private, clean and gorgeous. No need to fight over beach chairs - they have plenty available. If you are looking for a "party atmosphere" this is not the place for you. Very quite and tranquil. Read moreGenuine Expedia guest review
The room is amazing. Best room I ever had in my life. Full equiped kitchen, great bed, jacuzzi at the balcony... The pool and beach are great.Genuine Expedia guest review
"lovely away from the throngs"
We booked two nights after a week of family time. Location: two cab drivers had trouble locating the resort. Although the property is away from the main drag it was a lovely quiet reprieve before returning home. This is a large complex that is mostly privately owned condos……and very few are occupied…makes for a very quiet environment. The pools are […] clean and huge (like a couple city blocks long huge) The snack bar by the pool has great food and wifi. We hung out there initially as our room was not available until 3pm. Check in was less than ideal. Only one person working initially and I waited more than 45 minutes as she checked in a large family with extensive discussions about day trips, excursions, car rentals etc without acknowledging my presence. No customer service awareness there……after nearly an hour another employee came and oriented me to the facility. My luggage was placed in storage allowing me to enjoy my wait by the pool unencumbered (best burger!) As previous reviews stated this is not a hotel. There is a small convenience store, gym and spa. The breakfast at the adjacent beach club was great….. we hung out at the beach club all day, beautiful beach and wait staff that are very attentive. We used the AC initially but then by opening the front and back windows we enjoyed a lovely cross breeze that was heavenly. With all that we would consider going there again, would rent bikes if we stayed for any length of time. Read moreGenuine Hotels.com guest review
"Great for price."
At $200 + for a two bedroom suite what a steal. Condo nice if not on beach. Pool good and nice beach. Breakfast was ok. About 15 minutes and $14 into town but overall wonderful, quiet and fun.Genuine Expedia guest review
"Nice hotel on the beach"
Nice, secure beach location. Beautiful, well-maintained grounds. Not close to any restaurants and the ones on site close at 5. Food a bit expensive, but a full breakfast (juice, coffee, fruit, yogurt, granola, eggs, pancakes, French toast, omelets) is included. Great site for a wedding.Genuine Expedia guest review
"V ery Realxing and great price"
It's more of a condo complex than a hotel. Not a lot of amenities other than small poolside restaurant that's open through lunch. The front-desk closes at 10pm as well. The grounds are beautiful, the rooms are beautiful (we had a 2 bedroom penthouse with granite kitchen and 3 bathrooms - kind of an overkill for just the 2 of us but beautiful nonetheless), […] and the beach is amazing. It's a great place to go if you want peace and quiet. You are not in walking distance to anywhere so you will either need a car (which we rented) or rely on taxis to take you to town about 3 miles away. The front desk staff's English-language skills are limited; I called the front desk from my cell because we didn't want the cleaning staff to clean the rooms as we forgot to put our valuables away....the frontdesk thought I was asking for a taxi and even though I thought I finally got through when we got back our room was cleaned....nothing was taken though. On another note, the rooms are not equipped with phones so if you want to make a call to the front desk then you have to use your cell phone or take the long walk over there, which proved inconvenient when our water was shutoff for some inexplicable reason. I had to call twice at my own expense to get someone over to fix it, and no compensation was offered for our time wasted or the charge to my phone. All in all, it is a beautiful complex but only go if you are looking for a private experience as if you were living there. Read moreGenuine Hotels.com guest review
EXCELLENT HOTEL!!. beautiful apartments and installations. Ideal for relaxing vacations.Genuine Expedia guest review
"Great condo in the Riviera Maya. IT'S NOT A HOTEL"
The most important thing to know is that IT IS NOT A HOTEL. It is a very nice complex built as condominiums. Some of this units are rented. They are very comfortable, new, modern, equipped with basic things, but if you are thinking you are going to be serviced as a Hotel....go to a Hotel. There is no telephone in the condo, so if you need anything, […] you have to go to the front desk. Very nice ladies will make your bed, change your towels everyday, and clean around, but won't wash dishes. The place is superb, very well maintained, with beautiful gardens and pools. You'll find the best beach with white, smooth sand in the Caribbean. You NEED a car to get there because the shuttle from the airport is very expensive. It is 5 minute drive to downtown Playa del Carmen and 45 minutes to the airport. Breakfast is included, the service is slow because everything is done when you order, but the food is great. It has a master bedroom with a king size bed and a second room with two queen beds. Each one with a full bathroom. You can easily sleep six. I would highly recommend going to Sams (15-20 min drive) or other grocery store to buy food and drinks because each unit has a full kitchen. We really enjoyed our stay!! Read moreGenuine Expedia guest review
We went for a family vacation. The apartment was beautiful perfect cleaning friendly service. We enjoy our stay and would return...Genuine Hotels.com guest review
"Pool, Beach and Rooms are Top Notch!"
I loved it! Super clean, pool is amazing and the room was just perfect! I usually look for hotels with 24hr. room service and even though Mareazul does not offer this service I Im sure I,ll return some time soon.Genuine Hotels.com guest review
hsresort is stunning. The location is on the north side of Playa del Carmen and is very quite during the off-season. The rooms ar beautful and have incrdible amenities. The grounds are great as are the restaurants. The resort is very contemporary in terms of its design. We loved it.Genuine Hotels.com guest review
"If you want peace and quiet......."
This is a beautiful property. The room was huge and very well kept. There is nothing to fault as far as the accomodation itself. However, when we were there in early March, the place was absolutely deserted, little sign of life anywhere. That would have been fine if you were with a large family group, but for a couple looking for some entertainment, […] it was almost eerie. There was very little in the way of services and it was a good 30 minute walk into town. We left early. Read moreGenuine Hotels.com guest review
"Perfect, if only there was internet in the rooms"
Stayed at this condo-tel for 5 nights. The grounds and pools were worthy of a 4+ star resort. The suites themselves were so smartly designed I would be happy to live in one indefinitely. The only problems were the lack of in-suite internet (one has to go to the pool to access the wifi). The cell service in the room is very weak, so we couldn't access […] our email in the room even on our smartphone. Also, unless you speak Spanish, there are less than a handful of tv channels to watch. Read moreGenuine Hotels.com guest review
To be clear this hotel is a group of condos rented so services are not the same as in an hotel. You do not have any concierge to book your trips or room service and the services at the reception are pretty limited. However the rooms are spacious and very clean with a new kitchen (useful for long stays). The pool is amazing and the beach is quiet and […] directly on site. One thing is that there are not a lot of room on the beach so if there are a lot of people it can get crowded. However is you are looking for a quiet place with family and friends this is the place. The hotel is 5 mins away by cab from playa downtown. You cannot really walk to there as it is a bit of a long walk 30 mins +) so either rent a car or grab cabs. Read moreGenuine Hotels.com guest review
The stay was lovely.. The only thing is that the hotel never got in Tuch with me regarding to one night they shouldn't have charged me.. Except this all excellent .. Beutifull resort and amazing roomGenuine Hotels.com guest review
"Forget the inclusive American breakfasts!"
The resort itself is still exceptional. The beautiful beach, the spaciousness of the units that they let out is still the best when it comes to a home away from home. However, because this time we elected to do more cooking than eating out, we found the cooking utensils sadly lacking.. We had to go out and buy a salad bowl as well as tea towels and […] tea cloths to be able to do the dishes!. As we are not spanish we never could find out how to work the dishwasher! Also the breakfast they offer now is horrible!.. as well as the rude server we encountered on our second to last day. 2 years ago, they had fruit cocktail topped with vanilla yogurt and granola as well as all the egg dish choices. For the ones who do not eat eggs or allergic to them, (my daughter) they offered french toast. This time around the yogurt is gone, along with the choice of french toast, so unless you want eggs every day of your stay, forget it. Also the fresh orange juice has been replaced with watered down fruit punch. Absolutely disgusting , we tried for a few mornings to eat what they gave us, but cold toast and cold coffee every day was more than I could tolerate, so we just bought our own groceries for the breakfasts as well. Also they could do with a shuttle service as the taxis into Playa really got to be expensive , for 5 or more people it was $28 each way, that adds up after 2 weeks. Read moreGenuine Hotels.com guest review
"Location is great, private quiet beach"
Location in a quiet surrounding, perfect for relaxing. The pool area is great, not overcrowded. A lot of deckchairs available at any time.To go to downtown you need a car, but that's fine because you need one too for all your sightseeing. The beach is great, no vendors at all. The apartment (the one with little private pool)is huge and comfortable, […] enough space for four guests.Kitchen with great equipment, but less kitchenware like strainer,pan lift, bowls etc. Keep in mind, that this is not a hotel, you have room service, breakfast at the Beach Club and a snack bar at the pool area with meals, but that's all. No entertainment or anything else. We enjoyed our stay! Read moreGenuine Expedia guest review
"Need a car"
Great rooms, massive pool area and beach. The Mare Azul is a condo complex and thus service is minimal. There are two restaurants on site but they close at 5. The resort is not in town and really needs a car to be enjoyed. When we checked in they said we booked our two bedroom Condo for only two people and we needed to pay for our two kids - it came […] out to an extra 20 percent. I was beginning to think I made a mistake when booking until another group of four checking in later had the same issue. Still not sure if it is the condo or an Expedia issue. Read moreGenuine Expedia guest review
"Excelencia en mareazul"
Muy bien todo excelenteGenuine Hotels.com guest review
"Muy buen hotel"
Está muy bien este hotel. Todo excelente...Genuine Hotels.com guest review
"Если хотите отдохнуть от шума выбиройте этот рай"
Отдыхали 4-ом в аппартаментах две отдельные спальни кухня лоджия с джакузи все великолепно. Прекрасный пляж, огромный бассейн все супер. Буду рекомендовать своим друзьям.Genuine Hotels.com guest review
Si buscas tranquilidad sin estar en un hotel todo incluido pero con todas las comodidades de uno es una buena opción y más económica, pueden caber hasta 6 personas por habitación. Se encuentra un poco retirado y la llegada es sólo en taxi o auto.Genuine Expedia guest review
"impresionante hotel con servicio regular"
El hotel esta increible. El servicio deja mucho que desear; como que no tienen muchas ganas de hacer las cosas. No hay interfon lo cual dificulta muchos servicios. Les falta personal en general. La playa tenia mucha basura marina y nadie la recogio por dias, consecuencia del recortado staff. Sera que ya estaba acostumbrado al servicio de los demas resorts […] de playa y puerto morelos? No se. Los cuartos estan nuevos y extremadamente lujosos. En general el hotel esta muy bien mantenido y muy bonito. Read moreGenuine Hotels.com guest review
"muy buena eleccion"
muy bien, solo nos falto mejor wifiGenuine Hotels.com guest review
En general muy buena opción para hospedarse. No funcionó el aire acondicionado. Mal servicio en albercas.Genuine Hotels.com guest review
"HERMOSO LUGAR Y MUY AMP CERCA DE PLAYA DEL CARMEN"
PASAMOS UNAS FELICES VACACIONES, SIN BUSCAS UN DEPARTAMENTO CON SERVICIO DE LIMPIEZA DIARIO SIN DUDA ESTE ES EL INDICADO.Genuine Expedia guest review
"Excelencia en todo"
Fue una estancia tranquila, acogedora y muy cómoda. Un excelente lugar y gran ubicación. Poca señalización para llegar. Los únicos lunares: los pocos sitios que se tienen con WIFI, lo que hace que comunicarse sea complicado, y los olores en la zona humeda (sauna, turco). Por lo demás, todo muy bien.Genuine Hotels.com guest review
EXCELENTE LUGAR,SE RESPIRA PAZ Y TRANQUILIDAD. LAS HABITACIONES SON AMPLIAS Y BIEN ILUMINADAS. OJALA Y CONSERVEN EL CONCEPTO. LO DISFRUTAMOS MUCHÍSIMO EN FAMILIA. SU SERVICIO DE SNACK MUY BUENO.Genuine Expedia guest review
"Excelentes instalaciones, el servicio regular"
Las instalaciones excelentes!, el servicio de recepción que no es en realidad un hotel y te tienes que comunicar por Whatsapp para cualquier cosa es muy lento, la gente de recepción en su servicio muy regular y de muy mala cara, dejan mucho que desearGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )