"Big condo w jacuzzi on balcony"
Condo development in a not so great part of town north of playa del carmen. The rooms themselves are beautiful with jacuzzis on the balconies and plenty of space. Comfortable beds and great bathroom. Overall very good value for what we paid and would stay there again. One weird thing happened on check in. We booked the room for a night and I accidentally […] only selected one person on the room and then they sa that we were a couple on check in. They said they would have to check with a manager and there might be an extra $45 charge assessed in the morning for an "extra person fee". The charge was never assessed but strange check in experience all the same. On check out they need to have housekeeping check the room which takes 10-15 extra minutes. Overall it's a good value and a big place for a bargain price. The neighborhood you have to drive through from playa del carmen to the property is not great. Given the distance I think w far is essential n Read moreGenuine Hotels.com guest review
"Home in paradise"
Pure Mareazul helped this trip truly feel like paradise. My condo style suite had an amazing kitchen, two bedrooms, laundry room, two walk in closets, living room with modern tv, hot-tub on the balcony, hammocks, amazing couples master bathroom and bedroom. Everything you could imagine to never miss home. The staff was amazing they always were willing […] to give the insider on where to go to eat or play. And best of all if you did not feel like leaving the resort there was so much to do either way! Pools upon pools stretched over the length of the hotel area. Pure had the most beautiful private beach that you could relax on only steps away from your suite. Would I recommend this to friends of family? Yes I would, and without a doubt the next time I am in Mexico I will find this location again. Read moreGenuine Expedia guest review
"Not a hotel but great for family"
We arrived and checked in early (prior to 3 PM check-in) and our bags were stored while we went into town for lunch. When we returned, we were promptly escorted to our unit to find our bags waiting. The front desk staff was always very friendly, prompt and helpful. Our condo unit was very clean and comfortable. The maid came in daily to make our beds […] and refresh towels. The pool was fantastic. We also spent a few days at the Beach Club. We had lunch there one day and the food was very good. There is no WiFI access in the units, access is only available in the pool area, Beach Club, and outside lobby area. There were only 4 TV channels avaialble in English. They do not have an air conditioned lobby area to wait for transportation or use WiFi. Overall, we very much enjoyed our stay and would recommend this property to others. Read moreGenuine Hotels.com guest review
"Amazing property, Quiet and Relaxing"
This is a wonderful place... The room was basically a two bedroom, two bath apartment, with full kitchen. Great for our family of five (one slept in the living room). This place is perfect if you want a quiet place without people partying all night. The main pool is the biggest I have ever seen, and every unit has a large jacuzzi tub on the patio - […] ground floor units also have wading pools.. The property's pictures are accurate. It truly is as good as the pictures make it. Towels, soap, shampoo, etc. are provided and there is a small store on property to get essentials. It also has food, beer, wine, sunscreen, etc. The only drawback is the restaurants on site have a very limited menu. It was ok for breakfast, lunch, and snacks, but dinner is limited and they close way too early... either at 5 or 7 p.m. depending on the season. Town is too far to walk, and a taxi is about $20 depending on how many of you there are. I usually don't like renting cars as I don't like worrying about parking and such, but I will next time we stay here. Things are just too far away and there is plenty of free parking that seemed safe in town, just a few blocks off Fifth Avenue (the main entertainment district). We had a great time walking in town and finding shops and restaurants. Also walking along the beach. Hint: If you eat on Fifth Avenue, you will pay a premium. Restaurants even one block off are just as good and are literally half the price. Once again, great property!! Read moreGenuine Expedia guest review
great stay!!! huge grounds, can get hot walking short distances in the summer. too far to walk in heat to catch the buses on the 307. so will need car or taxi to get around; $14 USD to town one way. no phone in room, so make sure you have a cell phone. condo is more then comfortable for family of 4. definitely for families. people that like to party […] loud, won't find much here! security is great, staff is accommodating. maid service great. jacuzzi on patio is a great way to end an evening. convenient to have washer/dryer room included. beach within walking distance, clean, easy to get an umbrella. the grounds are immaculately kept!!!!!!!!!!!! Read moreGenuine Expedia guest review
The room is exceptional and very high quality and very spacious. Frustrations included poor service from the front desk, no working phone in the room, no wifi in the room and almost ALL Spanish TV with only 5 channels in English. If you can tolerate the frustrations it is a great place, quite and away from the tourist area of town so if you like privacy […] it is also a great place to stay. Read moreGenuine Hotels.com guest review
This hotel is beautiful! Everything was nicely kept. The restaurant food was very delicious. It was nice the hotel was not crowded with people and gave a exclusive feel to our stay. I would definitely book back with Mareazul if I ever plan a vacation in Cancun again.Genuine Expedia guest review
"Nice resort hotel"
Our family booked this hotel for the end of our week vacation 2 day stay we should of made it 3 days because it was a big surprise when we opened the door. It was huge 2 rooms, kitchen, 2 full bathrooms, washer/ dryer plus hot tub on your balcony.There wasn't a lot of people staying there so we had the pool and beach to ourselves. Very peaceful acc […] ommodation's. Read moreGenuine Expedia guest review
I enjoyed my stay at this hotel-condo. We had a two bedroom condo with a huge deck with terrific sea and pool view. In This was a great value because a similar suite elsewhere might have cost at least 4 times as much. I liked the development and even inquired about the price of one of the condo units for sale but found that it was well outside my budget. […] Despite the large scale of the development, we rarely saw other guests or found it necessary to compete for amenities. In fact, the place was so quiet that it felt intimate than its size would suggest. Based on the experience, I not only would recommend it but I would visit again in a hurry. Read moreGenuine Expedia guest review
"Condo on beautiful private beach."
Mareazul beachfront condos were nice, on beautiful private beach. The resort was very quite. Gorgeous, huge pool. This resort is located about 5 minutes from downtown Playa by car. Highly recommended renting a car to get around. Resort is located in a large complex called Grand Coral. If you look for Mareazul, as listed on internet sites, you will […] never find it (as we experienced the hard way). Not much for food options - best food is located at the pool bar and grill. Recommend purchasing groceries at the grocery store in playa. Beach is very private, clean and gorgeous. No need to fight over beach chairs - they have plenty available. If you are looking for a "party atmosphere" this is not the place for you. Very quite and tranquil. Read moreGenuine Expedia guest review
The room is amazing. Best room I ever had in my life. Full equiped kitchen, great bed, jacuzzi at the balcony... The pool and beach are great.Genuine Expedia guest review
"lovely away from the throngs"
We booked two nights after a week of family time. Location: two cab drivers had trouble locating the resort. Although the property is away from the main drag it was a lovely quiet reprieve before returning home. This is a large complex that is mostly privately owned condos……and very few are occupied…makes for a very quiet environment. The pools are […] clean and huge (like a couple city blocks long huge) The snack bar by the pool has great food and wifi. We hung out there initially as our room was not available until 3pm. Check in was less than ideal. Only one person working initially and I waited more than 45 minutes as she checked in a large family with extensive discussions about day trips, excursions, car rentals etc without acknowledging my presence. No customer service awareness there……after nearly an hour another employee came and oriented me to the facility. My luggage was placed in storage allowing me to enjoy my wait by the pool unencumbered (best burger!) As previous reviews stated this is not a hotel. There is a small convenience store, gym and spa. The breakfast at the adjacent beach club was great….. we hung out at the beach club all day, beautiful beach and wait staff that are very attentive. We used the AC initially but then by opening the front and back windows we enjoyed a lovely cross breeze that was heavenly. With all that we would consider going there again, would rent bikes if we stayed for any length of time. Read moreGenuine Hotels.com guest review
"Great for price."
At $200 + for a two bedroom suite what a steal. Condo nice if not on beach. Pool good and nice beach. Breakfast was ok. About 15 minutes and $14 into town but overall wonderful, quiet and fun.Genuine Expedia guest review
"Nice hotel on the beach"
Nice, secure beach location. Beautiful, well-maintained grounds. Not close to any restaurants and the ones on site close at 5. Food a bit expensive, but a full breakfast (juice, coffee, fruit, yogurt, granola, eggs, pancakes, French toast, omelets) is included. Great site for a wedding.Genuine Expedia guest review
"V ery Realxing and great price"
It's more of a condo complex than a hotel. Not a lot of amenities other than small poolside restaurant that's open through lunch. The front-desk closes at 10pm as well. The grounds are beautiful, the rooms are beautiful (we had a 2 bedroom penthouse with granite kitchen and 3 bathrooms - kind of an overkill for just the 2 of us but beautiful nonetheless), […] and the beach is amazing. It's a great place to go if you want peace and quiet. You are not in walking distance to anywhere so you will either need a car (which we rented) or rely on taxis to take you to town about 3 miles away. The front desk staff's English-language skills are limited; I called the front desk from my cell because we didn't want the cleaning staff to clean the rooms as we forgot to put our valuables away....the frontdesk thought I was asking for a taxi and even though I thought I finally got through when we got back our room was cleaned....nothing was taken though. On another note, the rooms are not equipped with phones so if you want to make a call to the front desk then you have to use your cell phone or take the long walk over there, which proved inconvenient when our water was shutoff for some inexplicable reason. I had to call twice at my own expense to get someone over to fix it, and no compensation was offered for our time wasted or the charge to my phone. All in all, it is a beautiful complex but only go if you are looking for a private experience as if you were living there. Read moreGenuine Hotels.com guest review
EXCELLENT HOTEL!!. beautiful apartments and installations. Ideal for relaxing vacations.Genuine Expedia guest review
"Great condo in the Riviera Maya. IT'S NOT A HOTEL"
The most important thing to know is that IT IS NOT A HOTEL. It is a very nice complex built as condominiums. Some of this units are rented. They are very comfortable, new, modern, equipped with basic things, but if you are thinking you are going to be serviced as a Hotel....go to a Hotel. There is no telephone in the condo, so if you need anything, […] you have to go to the front desk. Very nice ladies will make your bed, change your towels everyday, and clean around, but won't wash dishes. The place is superb, very well maintained, with beautiful gardens and pools. You'll find the best beach with white, smooth sand in the Caribbean. You NEED a car to get there because the shuttle from the airport is very expensive. It is 5 minute drive to downtown Playa del Carmen and 45 minutes to the airport. Breakfast is included, the service is slow because everything is done when you order, but the food is great. It has a master bedroom with a king size bed and a second room with two queen beds. Each one with a full bathroom. You can easily sleep six. I would highly recommend going to Sams (15-20 min drive) or other grocery store to buy food and drinks because each unit has a full kitchen. We really enjoyed our stay!! Read moreGenuine Expedia guest review
We went for a family vacation. The apartment was beautiful perfect cleaning friendly service. We enjoy our stay and would return...Genuine Hotels.com guest review
"Pool, Beach and Rooms are Top Notch!"
I loved it! Super clean, pool is amazing and the room was just perfect! I usually look for hotels with 24hr. room service and even though Mareazul does not offer this service I Im sure I,ll return some time soon.Genuine Hotels.com guest review
hsresort is stunning. The location is on the north side of Playa del Carmen and is very quite during the off-season. The rooms ar beautful and have incrdible amenities. The grounds are great as are the restaurants. The resort is very contemporary in terms of its design. We loved it.Genuine Hotels.com guest review
"Mareazul the Nightmare"
This is not a hotel. It is an apartment complex where they have not been able to sell the apartments so they are no trying to pass it off a s a hotel. They are simply not ready for guests. The lock on the front door did not work when we arrived and it took 3 hrs to fix it. The receptionist (The worst in the world) told me we would have to wait and we […] could not change rooms. She then told me she could not talk to me anymore. The kids were starving and we were suppossed to meet friends for dinner. There is no way to call reception. so I had to walk there every twenty minutes. Reception closes at 10pm. The restuarants closed at 5pm for the christmas period. The patio door did not work, there was a mirror but it was not attached to the wall, hammocks that have no hooks to put them on the wall so they had just been left on the floor, under the furniture was filthy, the beach club ran out of towels, there where no sun beds available any day, the restaurants are outside without any real cover from the sun. God knows what you will do during the rainy season. I asked to see the manager on 4 occassions but he was never available and although I was assured he would come the room to see us, he never did. This is all a shame because the apartments themselves will be great when they are finished. The setting is beautiful, breakfast and the food in general is great and the waiters are exceptional. The problem is that it is just not a hotel. Read moreGenuine Expedia guest review
"Perfect, if only there was internet in the rooms"
Stayed at this condo-tel for 5 nights. The grounds and pools were worthy of a 4+ star resort. The suites themselves were so smartly designed I would be happy to live in one indefinitely. The only problems were the lack of in-suite internet (one has to go to the pool to access the wifi). The cell service in the room is very weak, so we couldn't access […] our email in the room even on our smartphone. Also, unless you speak Spanish, there are less than a handful of tv channels to watch. Read moreGenuine Hotels.com guest review
To be clear this hotel is a group of condos rented so services are not the same as in an hotel. You do not have any concierge to book your trips or room service and the services at the reception are pretty limited. However the rooms are spacious and very clean with a new kitchen (useful for long stays). The pool is amazing and the beach is quiet and […] directly on site. One thing is that there are not a lot of room on the beach so if there are a lot of people it can get crowded. However is you are looking for a quiet place with family and friends this is the place. The hotel is 5 mins away by cab from playa downtown. You cannot really walk to there as it is a bit of a long walk 30 mins +) so either rent a car or grab cabs. Read moreGenuine Hotels.com guest review
The stay was lovely.. The only thing is that the hotel never got in Tuch with me regarding to one night they shouldn't have charged me.. Except this all excellent .. Beutifull resort and amazing roomGenuine Hotels.com guest review
"Forget the inclusive American breakfasts!"
The resort itself is still exceptional. The beautiful beach, the spaciousness of the units that they let out is still the best when it comes to a home away from home. However, because this time we elected to do more cooking than eating out, we found the cooking utensils sadly lacking.. We had to go out and buy a salad bowl as well as tea towels and […] tea cloths to be able to do the dishes!. As we are not spanish we never could find out how to work the dishwasher! Also the breakfast they offer now is horrible!.. as well as the rude server we encountered on our second to last day. 2 years ago, they had fruit cocktail topped with vanilla yogurt and granola as well as all the egg dish choices. For the ones who do not eat eggs or allergic to them, (my daughter) they offered french toast. This time around the yogurt is gone, along with the choice of french toast, so unless you want eggs every day of your stay, forget it. Also the fresh orange juice has been replaced with watered down fruit punch. Absolutely disgusting , we tried for a few mornings to eat what they gave us, but cold toast and cold coffee every day was more than I could tolerate, so we just bought our own groceries for the breakfasts as well. Also they could do with a shuttle service as the taxis into Playa really got to be expensive , for 5 or more people it was $28 each way, that adds up after 2 weeks. Read moreGenuine Hotels.com guest review
"Location is great, private quiet beach"
Location in a quiet surrounding, perfect for relaxing. The pool area is great, not overcrowded. A lot of deckchairs available at any time.To go to downtown you need a car, but that's fine because you need one too for all your sightseeing. The beach is great, no vendors at all. The apartment (the one with little private pool)is huge and comfortable, […] enough space for four guests.Kitchen with great equipment, but less kitchenware like strainer,pan lift, bowls etc. Keep in mind, that this is not a hotel, you have room service, breakfast at the Beach Club and a snack bar at the pool area with meals, but that's all. No entertainment or anything else. We enjoyed our stay! Read moreGenuine Expedia guest review
"Need a car"
Great rooms, massive pool area and beach. The Mare Azul is a condo complex and thus service is minimal. There are two restaurants on site but they close at 5. The resort is not in town and really needs a car to be enjoyed. When we checked in they said we booked our two bedroom Condo for only two people and we needed to pay for our two kids - it came […] out to an extra 20 percent. I was beginning to think I made a mistake when booking until another group of four checking in later had the same issue. Still not sure if it is the condo or an Expedia issue. Read moreGenuine Expedia guest review
Pure is more of a Condo/hotel. Which is tucked away 5 minutes from Playa. It is beautifully landscaped and true luxury well equipped condos. Not for the people seeking a party atmosphere, more for couples and families seeking a quiet luxury getaway. Breakfast was great, the golf course is amazing!Genuine Hotels.com guest review
The suit was very big and modern, furniture was new and modern and the breakfast was great, it was a bit far from the city center but it was not a problem for us as we had a car.Genuine Expedia guest review
En general muy buena opción para hospedarse. No funcionó el aire acondicionado. Mal servicio en albercas.Genuine Hotels.com guest review
"HERMOSO LUGAR Y MUY AMP CERCA DE PLAYA DEL CARMEN"
PASAMOS UNAS FELICES VACACIONES, SIN BUSCAS UN DEPARTAMENTO CON SERVICIO DE LIMPIEZA DIARIO SIN DUDA ESTE ES EL INDICADO.Genuine Expedia guest review
"Excelencia en todo"
Fue una estancia tranquila, acogedora y muy cómoda. Un excelente lugar y gran ubicación. Poca señalización para llegar. Los únicos lunares: los pocos sitios que se tienen con WIFI, lo que hace que comunicarse sea complicado, y los olores en la zona humeda (sauna, turco). Por lo demás, todo muy bien.Genuine Hotels.com guest review
EXCELENTE LUGAR,SE RESPIRA PAZ Y TRANQUILIDAD. LAS HABITACIONES SON AMPLIAS Y BIEN ILUMINADAS. OJALA Y CONSERVEN EL CONCEPTO. LO DISFRUTAMOS MUCHÍSIMO EN FAMILIA. SU SERVICIO DE SNACK MUY BUENO.Genuine Expedia guest review
"Excelentes instalaciones, el servicio regular"
Las instalaciones excelentes!, el servicio de recepción que no es en realidad un hotel y te tienes que comunicar por Whatsapp para cualquier cosa es muy lento, la gente de recepción en su servicio muy regular y de muy mala cara, dejan mucho que desearGenuine Hotels.com guest review
Me hospedé una semana y quedé muy satisfecho. Los departamentos están verdaderamente increíbles y espaciosos, hay algunos detalles en los servicios ya que no es un hotel, sino departamentos con servicio de hotel, pero son detalles mínimos. Excelente para viajar con niños.Genuine Expedia guest review
We stayed there 6 nights in a ground floor appartment with a private swimming pool. The room and all the installations are really superb! There were not many people there, so the huge pool area was almost empty and we could enjoy every second of our stay. Also the beach is very nice and not very crowded. Downside is that you need a car to move around […] as it's not in walking distance to anything else. Careful, it is not a hotel. You rent an appartment within a condo property so you do not have room service (meal i mean). the rest is just like in any hotel (cleaning, convenience store, tennis, reception, etc.). I can really recommend it for a family vacation. Read moreGenuine Hotels.com guest review
"Buenos departamentos, servicio inconsistente"
Los departamentos son muy buenos, al igual que la alberca y la playa . Si bien te ofrecen servicio de "housekeeping" este varia muchisimo dependiendo quien te toca, en nuestro caso hubo dias que no limpiaban y ni siquiera estiraban las sabanas para hacer la cama solo por encima, en otra ocasion lo hicieron bien. El internet es muy lento y tenias que […] ir a la recepcion ya que no funcionaba el del snack bar. Si bien no es un hotel y los servicios son limitados, al menos que los que ofrecen funcionen bien. Read moreGenuine Expedia guest review
Las indtalaciones muy bien, el servicio para alimentos no es el mejorGenuine Hotels.com guest review
Buena, aún que cada vez que voy eliminan algún beneficio. Ya no resurten artículos de tocador, el menú de desayunos es cada vez más limitado. Y siendo tan buen lugar creo que debe mantenerse el nivel o mejorarse, nunca disminuirse.Genuine Hotels.com guest review
La pase muy bien, tiene su club de playa a un lado donde uno puede desayunar y comer viendo el mar. Lastima la carta que no tiene mucha variedad y se comprende por ser departamentos y no hotel. Puntos buenos. Los depas son enormes y practicos con su cocina de buen tamaño y su sala. Las albercas son enormes y siempre hay lugar para tomar el sol. La playa […] es preciosa y tiene buena vista de playa a solo 5 minutos caminando sin tener que estar pegados con las multitudes. Read moreGenuine Hotels.com guest review
"Mezcla de hotel y condominios"
Muy bueno, aunque funciona como hotel y condominios particulares a la vez.Genuine Hotels.com guest review
"Excelente para familias con niño"
La playa que tienen es muy bonita y la facilidad de poder hacer todo ahí, cocinar, lavar ropa, los niños en una habitación separada lo hace una mucho mejor opción que llegar a un hotel normal para nosotros que tenemos niños pequeños. Definitivamente regresaremos.Genuine Hotels.com guest review
Me encanto este Hotel, mucho mas de lo que yo esperaba. las habitaciones son muy comodas, tiene todas las comidades que tienes en tu propia casa y mas. Las sonas sociales son muy buenas. Tienen varias piscinas asi que no sientes a las demas personas ensima tuyo, tambien tiene una zona de playa muy comoda y el mar es espectacular. La comida que ofrecen […] en el Hotel es muy buena aunque en invierno solo ofrecen hasta las 5 pm y en verano hasta las 6. Me gustaria que pudieran ampliar este horario y asi poder comodamente en el Hotel. Aunque ofrecen en dos zonas comunes internet gratis es muy bueno tener la opcion de acceder a intener en tu propia habitacion asi lo tengan que cobrar. Pero en general este hotel es una excelente opcion para ir en familia. Read moreGenuine Hotels.com guest review
"Un viaje muy relajado"
Ya es mi tercer vez en estos deptos y todo fue excelente como siempre. Las habitaciones. Limpias y con todo lo necesario para una estancia de lujo la atención del personal inmejorable y las instalaciónes aún mejor , regreso en abrílGenuine Hotels.com guest review
"Hotel bueno para descansar"
Buen servicio, falta transportacion de habitaciones a lobby, algunas zonas del complejo parecen descuidadas con falta de mantenimiento. La zona de playa excelente y piscina tambien. Quisiera mas opciones de restaurantes, aunque el snack tiene un servicio y alimentos y cockteles de muy buena calidad. Un reconocimiento al servicio que prestan en el snack. Solicite […] servicios de taxi, me pude dar cuenta que hay una comision que se queda aguien, ya que por fuera conseguia precios al 40/50% de lo que me daban en recepción. Tuvimos un problema con un apagon de energia electrica que hizo que el AC no funcionara por un lapso de casi 6 hrs, pese a que se informo en su momento, no habia personal de mantenimiento que atendiera nuestra solicitud. Read moreGenuine Expedia guest review
"Hermosas Suites muy Completas"
Suites muy bonitas, completamente equipadas. Super limpio, la mejor piscina que haya visto, cristalina y enorme.. El mar es precioso y tranquilo. El unico problema es que son tipo condos y no tienes la atención que un hotel.. no hay manera de llamar a recepcion si necesitas algo. Su horario es de 8 a 5 y tienes que llamar de tu celular a recepción (larga […] distancia) para comunicarte. Solo hay un restaurante (rico por cierto) tipo snack bar. Es el lugar perfecto para ir a desentenderse de todo ya que no hay mucho que hacer en el hotel. Pero en general y ya sabiendo como se manejan, fue una agradable experiencia. Read moreGenuine Hotels.com guest review
"Para Playa del Carmen este hotel es gran opción"
Definitivamente no es un hotel para estudiantes, pero si vas en plan familia es una excelente opción, muy bonita, muy segura y si rentas coche, a muy poco tiempo de la quinta avenida en Playa (tomen calle 10 es lo más rápido)Genuine Hotels.com guest review
En general, quedé bastante satisfecho con mi estancia, ya que el condominio es bastante amplio y equipado con amenidades de primera. La cama de la recámara principal es bastante confortable y la facilidad de contar con chapoteadero propio en la habitación tipo "swim up" es excelente. El personal del restaurante bar es bastante atento. Lo malo fue el […] estado de las sábanas de la recámara principal, ya que estaban sucias y no fueron cambiadas durante las tres noches que duró la estancia. Asimismo, un día el personal de aseo cometió el descuido de dejar la bolsa de la basura en el interior de la habitación, fuera del contenedor, justo junto a la puerta, sin que fuese retirado en el transcurso del día. De no ser por estos detalles, lo hubiera calificado como excelente. Read moreGenuine Hotels.com guest review
"Muy buena vacación"
A pesar de que lo conocimos en un momento de temporada alta la experiencia fue positiva.Genuine Expedia guest review
"Muy buen aparta hotel"
Excelennte hotel para familias. Necesitas auto para poder disfrutar la Riviera a su maximo. Las albercas excelente, el jacuzzi un plus y la zona de playa sin igual.Genuine Expedia guest review
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