"Not a hotel but great for family"
We arrived and checked in early (prior to 3 PM check-in) and our bags were stored while we went into town for lunch. When we returned, we were promptly escorted to our unit to find our bags waiting. The front desk staff was always very friendly, prompt and helpful. Our condo unit was very clean and comfortable. The maid came in daily to make our beds […] and refresh towels. The pool was fantastic. We also spent a few days at the Beach Club. We had lunch there one day and the food was very good. There is no WiFI access in the units, access is only available in the pool area, Beach Club, and outside lobby area. There were only 4 TV channels avaialble in English. They do not have an air conditioned lobby area to wait for transportation or use WiFi. Overall, we very much enjoyed our stay and would recommend this property to others. Read moreGenuine Hotels.com guest review
The room is exceptional and very high quality and very spacious. Frustrations included poor service from the front desk, no working phone in the room, no wifi in the room and almost ALL Spanish TV with only 5 channels in English. If you can tolerate the frustrations it is a great place, quite and away from the tourist area of town so if you like privacy […] it is also a great place to stay. Read moreGenuine Hotels.com guest review
"Nice resort hotel"
Our family booked this hotel for the end of our week vacation 2 day stay we should of made it 3 days because it was a big surprise when we opened the door. It was huge 2 rooms, kitchen, 2 full bathrooms, washer/ dryer plus hot tub on your balcony.There wasn't a lot of people staying there so we had the pool and beach to ourselves. Very peaceful acc […] ommodation's. Read moreGenuine Expedia guest review
I enjoyed my stay at this hotel-condo. We had a two bedroom condo with a huge deck with terrific sea and pool view. In This was a great value because a similar suite elsewhere might have cost at least 4 times as much. I liked the development and even inquired about the price of one of the condo units for sale but found that it was well outside my budget. […] Despite the large scale of the development, we rarely saw other guests or found it necessary to compete for amenities. In fact, the place was so quiet that it felt intimate than its size would suggest. Based on the experience, I not only would recommend it but I would visit again in a hurry. Read moreGenuine Expedia guest review
"Condo on beautiful private beach."
Mareazul beachfront condos were nice, on beautiful private beach. The resort was very quite. Gorgeous, huge pool. This resort is located about 5 minutes from downtown Playa by car. Highly recommended renting a car to get around. Resort is located in a large complex called Grand Coral. If you look for Mareazul, as listed on internet sites, you will […] never find it (as we experienced the hard way). Not much for food options - best food is located at the pool bar and grill. Recommend purchasing groceries at the grocery store in playa. Beach is very private, clean and gorgeous. No need to fight over beach chairs - they have plenty available. If you are looking for a "party atmosphere" this is not the place for you. Very quite and tranquil. Read moreGenuine Expedia guest review
The room is amazing. Best room I ever had in my life. Full equiped kitchen, great bed, jacuzzi at the balcony... The pool and beach are great.Genuine Expedia guest review
"lovely away from the throngs"
We booked two nights after a week of family time. Location: two cab drivers had trouble locating the resort. Although the property is away from the main drag it was a lovely quiet reprieve before returning home. This is a large complex that is mostly privately owned condos……and very few are occupied…makes for a very quiet environment. The pools are […] clean and huge (like a couple city blocks long huge) The snack bar by the pool has great food and wifi. We hung out there initially as our room was not available until 3pm. Check in was less than ideal. Only one person working initially and I waited more than 45 minutes as she checked in a large family with extensive discussions about day trips, excursions, car rentals etc without acknowledging my presence. No customer service awareness there……after nearly an hour another employee came and oriented me to the facility. My luggage was placed in storage allowing me to enjoy my wait by the pool unencumbered (best burger!) As previous reviews stated this is not a hotel. There is a small convenience store, gym and spa. The breakfast at the adjacent beach club was great….. we hung out at the beach club all day, beautiful beach and wait staff that are very attentive. We used the AC initially but then by opening the front and back windows we enjoyed a lovely cross breeze that was heavenly. With all that we would consider going there again, would rent bikes if we stayed for any length of time. Read moreGenuine Hotels.com guest review
"Great for price."
At $200 + for a two bedroom suite what a steal. Condo nice if not on beach. Pool good and nice beach. Breakfast was ok. About 15 minutes and $14 into town but overall wonderful, quiet and fun.Genuine Expedia guest review
"Nice hotel on the beach"
Nice, secure beach location. Beautiful, well-maintained grounds. Not close to any restaurants and the ones on site close at 5. Food a bit expensive, but a full breakfast (juice, coffee, fruit, yogurt, granola, eggs, pancakes, French toast, omelets) is included. Great site for a wedding.Genuine Expedia guest review
"V ery Realxing and great price"
It's more of a condo complex than a hotel. Not a lot of amenities other than small poolside restaurant that's open through lunch. The front-desk closes at 10pm as well. The grounds are beautiful, the rooms are beautiful (we had a 2 bedroom penthouse with granite kitchen and 3 bathrooms - kind of an overkill for just the 2 of us but beautiful nonetheless), […] and the beach is amazing. It's a great place to go if you want peace and quiet. You are not in walking distance to anywhere so you will either need a car (which we rented) or rely on taxis to take you to town about 3 miles away. The front desk staff's English-language skills are limited; I called the front desk from my cell because we didn't want the cleaning staff to clean the rooms as we forgot to put our valuables away....the frontdesk thought I was asking for a taxi and even though I thought I finally got through when we got back our room was cleaned....nothing was taken though. On another note, the rooms are not equipped with phones so if you want to make a call to the front desk then you have to use your cell phone or take the long walk over there, which proved inconvenient when our water was shutoff for some inexplicable reason. I had to call twice at my own expense to get someone over to fix it, and no compensation was offered for our time wasted or the charge to my phone. All in all, it is a beautiful complex but only go if you are looking for a private experience as if you were living there. Read moreGenuine Hotels.com guest review
EXCELLENT HOTEL!!. beautiful apartments and installations. Ideal for relaxing vacations.Genuine Expedia guest review
"Great condo in the Riviera Maya. IT'S NOT A HOTEL"
The most important thing to know is that IT IS NOT A HOTEL. It is a very nice complex built as condominiums. Some of this units are rented. They are very comfortable, new, modern, equipped with basic things, but if you are thinking you are going to be serviced as a Hotel....go to a Hotel. There is no telephone in the condo, so if you need anything, […] you have to go to the front desk. Very nice ladies will make your bed, change your towels everyday, and clean around, but won't wash dishes. The place is superb, very well maintained, with beautiful gardens and pools. You'll find the best beach with white, smooth sand in the Caribbean. You NEED a car to get there because the shuttle from the airport is very expensive. It is 5 minute drive to downtown Playa del Carmen and 45 minutes to the airport. Breakfast is included, the service is slow because everything is done when you order, but the food is great. It has a master bedroom with a king size bed and a second room with two queen beds. Each one with a full bathroom. You can easily sleep six. I would highly recommend going to Sams (15-20 min drive) or other grocery store to buy food and drinks because each unit has a full kitchen. We really enjoyed our stay!! Read moreGenuine Expedia guest review
We went for a family vacation. The apartment was beautiful perfect cleaning friendly service. We enjoy our stay and would return...Genuine Hotels.com guest review
"Pool, Beach and Rooms are Top Notch!"
I loved it! Super clean, pool is amazing and the room was just perfect! I usually look for hotels with 24hr. room service and even though Mareazul does not offer this service I Im sure I,ll return some time soon.Genuine Hotels.com guest review
hsresort is stunning. The location is on the north side of Playa del Carmen and is very quite during the off-season. The rooms ar beautful and have incrdible amenities. The grounds are great as are the restaurants. The resort is very contemporary in terms of its design. We loved it.Genuine Hotels.com guest review
"Mareazul the Nightmare"
This is not a hotel. It is an apartment complex where they have not been able to sell the apartments so they are no trying to pass it off a s a hotel. They are simply not ready for guests. The lock on the front door did not work when we arrived and it took 3 hrs to fix it. The receptionist (The worst in the world) told me we would have to wait and we […] could not change rooms. She then told me she could not talk to me anymore. The kids were starving and we were suppossed to meet friends for dinner. There is no way to call reception. so I had to walk there every twenty minutes. Reception closes at 10pm. The restuarants closed at 5pm for the christmas period. The patio door did not work, there was a mirror but it was not attached to the wall, hammocks that have no hooks to put them on the wall so they had just been left on the floor, under the furniture was filthy, the beach club ran out of towels, there where no sun beds available any day, the restaurants are outside without any real cover from the sun. God knows what you will do during the rainy season. I asked to see the manager on 4 occassions but he was never available and although I was assured he would come the room to see us, he never did. This is all a shame because the apartments themselves will be great when they are finished. The setting is beautiful, breakfast and the food in general is great and the waiters are exceptional. The problem is that it is just not a hotel. Read moreGenuine Expedia guest review
"Ok but won't stay again"
If you like the idea of having resort like amenities, don't stay here. This is a beachfront condo residential rental not a resort. We had a great room, 2 beds 2 baths and a beautiful kitchen and a spectacular view. However, there was construction going on in the unit above us. They were able to move us to a room two doors down but you still could hear […] everything, The front desk couldn't move us to another building because they were either unfurnished or privately owned. The phone didn't work in our room so we had to walk a 1/4 of a mile every evening to have a taxi called for us. The cost of a taxi is 12 us dollars or 120 pesos to and from downtown playa del carmen. The property doesn't have a restaurant only a snack bar open from 8-5. Read moreGenuine Hotels.com guest review
"Forget the inclusive American breakfasts!"
The resort itself is still exceptional. The beautiful beach, the spaciousness of the units that they let out is still the best when it comes to a home away from home. However, because this time we elected to do more cooking than eating out, we found the cooking utensils sadly lacking.. We had to go out and buy a salad bowl as well as tea towels and […] tea cloths to be able to do the dishes!. As we are not spanish we never could find out how to work the dishwasher! Also the breakfast they offer now is horrible!.. as well as the rude server we encountered on our second to last day. 2 years ago, they had fruit cocktail topped with vanilla yogurt and granola as well as all the egg dish choices. For the ones who do not eat eggs or allergic to them, (my daughter) they offered french toast. This time around the yogurt is gone, along with the choice of french toast, so unless you want eggs every day of your stay, forget it. Also the fresh orange juice has been replaced with watered down fruit punch. Absolutely disgusting , we tried for a few mornings to eat what they gave us, but cold toast and cold coffee every day was more than I could tolerate, so we just bought our own groceries for the breakfasts as well. Also they could do with a shuttle service as the taxis into Playa really got to be expensive , for 5 or more people it was $28 each way, that adds up after 2 weeks. Read moreGenuine Hotels.com guest review
"Location is great, private quiet beach"
Location in a quiet surrounding, perfect for relaxing. The pool area is great, not overcrowded. A lot of deckchairs available at any time.To go to downtown you need a car, but that's fine because you need one too for all your sightseeing. The beach is great, no vendors at all. The apartment (the one with little private pool)is huge and comfortable, […] enough space for four guests.Kitchen with great equipment, but less kitchenware like strainer,pan lift, bowls etc. Keep in mind, that this is not a hotel, you have room service, breakfast at the Beach Club and a snack bar at the pool area with meals, but that's all. No entertainment or anything else. We enjoyed our stay! Read moreGenuine Expedia guest review
"Need a car"
Great rooms, massive pool area and beach. The Mare Azul is a condo complex and thus service is minimal. There are two restaurants on site but they close at 5. The resort is not in town and really needs a car to be enjoyed. When we checked in they said we booked our two bedroom Condo for only two people and we needed to pay for our two kids - it came […] out to an extra 20 percent. I was beginning to think I made a mistake when booking until another group of four checking in later had the same issue. Still not sure if it is the condo or an Expedia issue. Read moreGenuine Expedia guest review
Pure is more of a Condo/hotel. Which is tucked away 5 minutes from Playa. It is beautifully landscaped and true luxury well equipped condos. Not for the people seeking a party atmosphere, more for couples and families seeking a quiet luxury getaway. Breakfast was great, the golf course is amazing!Genuine Hotels.com guest review
The suit was very big and modern, furniture was new and modern and the breakfast was great, it was a bit far from the city center but it was not a problem for us as we had a car.Genuine Expedia guest review
"Not a hotel but a condo rental"
Beautiful property and suites, great beach. This is a residential complex so don't expect the services of a hotel, no room service, no many dining choices, no phones to call reception and lack of information when you check in. On the good side, great location but you absolutely need a car, suites are large, comfortable and brand new with all the amenities […] you need when traveling with family: full kitchen, washer and dryer, bathrooms in each bedroom, huge terrace with furniture and awesome views. The free breakfast was way better than we expected. Overall this property offers great value for your money, just know what to expect, do your research and be nice with the staff and you will have a great experience. Read moreGenuine Hotels.com guest review
"Excelencia en todo"
Fue una estancia tranquila, acogedora y muy cómoda. Un excelente lugar y gran ubicación. Poca señalización para llegar. Los únicos lunares: los pocos sitios que se tienen con WIFI, lo que hace que comunicarse sea complicado, y los olores en la zona humeda (sauna, turco). Por lo demás, todo muy bien.Genuine Hotels.com guest review
"Excelentes instalaciones, el servicio regular"
Las instalaciones excelentes!, el servicio de recepción que no es en realidad un hotel y te tienes que comunicar por Whatsapp para cualquier cosa es muy lento, la gente de recepción en su servicio muy regular y de muy mala cara, dejan mucho que desearGenuine Hotels.com guest review
We stayed there 6 nights in a ground floor appartment with a private swimming pool. The room and all the installations are really superb! There were not many people there, so the huge pool area was almost empty and we could enjoy every second of our stay. Also the beach is very nice and not very crowded. Downside is that you need a car to move around […] as it's not in walking distance to anything else. Careful, it is not a hotel. You rent an appartment within a condo property so you do not have room service (meal i mean). the rest is just like in any hotel (cleaning, convenience store, tennis, reception, etc.). I can really recommend it for a family vacation. Read moreGenuine Hotels.com guest review
"Buenos departamentos, servicio inconsistente"
Los departamentos son muy buenos, al igual que la alberca y la playa . Si bien te ofrecen servicio de "housekeeping" este varia muchisimo dependiendo quien te toca, en nuestro caso hubo dias que no limpiaban y ni siquiera estiraban las sabanas para hacer la cama solo por encima, en otra ocasion lo hicieron bien. El internet es muy lento y tenias que […] ir a la recepcion ya que no funcionaba el del snack bar. Si bien no es un hotel y los servicios son limitados, al menos que los que ofrecen funcionen bien. Read moreGenuine Expedia guest review
Las indtalaciones muy bien, el servicio para alimentos no es el mejorGenuine Hotels.com guest review
Buena, aún que cada vez que voy eliminan algún beneficio. Ya no resurten artículos de tocador, el menú de desayunos es cada vez más limitado. Y siendo tan buen lugar creo que debe mantenerse el nivel o mejorarse, nunca disminuirse.Genuine Hotels.com guest review
La pase muy bien, tiene su club de playa a un lado donde uno puede desayunar y comer viendo el mar. Lastima la carta que no tiene mucha variedad y se comprende por ser departamentos y no hotel. Puntos buenos. Los depas son enormes y practicos con su cocina de buen tamaño y su sala. Las albercas son enormes y siempre hay lugar para tomar el sol. La playa […] es preciosa y tiene buena vista de playa a solo 5 minutos caminando sin tener que estar pegados con las multitudes. Read moreGenuine Hotels.com guest review
"Mezcla de hotel y condominios"
Muy bueno, aunque funciona como hotel y condominios particulares a la vez.Genuine Hotels.com guest review
"Excelente para familias con niño"
La playa que tienen es muy bonita y la facilidad de poder hacer todo ahí, cocinar, lavar ropa, los niños en una habitación separada lo hace una mucho mejor opción que llegar a un hotel normal para nosotros que tenemos niños pequeños. Definitivamente regresaremos.Genuine Hotels.com guest review
Me encanto este Hotel, mucho mas de lo que yo esperaba. las habitaciones son muy comodas, tiene todas las comidades que tienes en tu propia casa y mas. Las sonas sociales son muy buenas. Tienen varias piscinas asi que no sientes a las demas personas ensima tuyo, tambien tiene una zona de playa muy comoda y el mar es espectacular. La comida que ofrecen […] en el Hotel es muy buena aunque en invierno solo ofrecen hasta las 5 pm y en verano hasta las 6. Me gustaria que pudieran ampliar este horario y asi poder comodamente en el Hotel. Aunque ofrecen en dos zonas comunes internet gratis es muy bueno tener la opcion de acceder a intener en tu propia habitacion asi lo tengan que cobrar. Pero en general este hotel es una excelente opcion para ir en familia. Read moreGenuine Hotels.com guest review
"Un viaje muy relajado"
Ya es mi tercer vez en estos deptos y todo fue excelente como siempre. Las habitaciones. Limpias y con todo lo necesario para una estancia de lujo la atención del personal inmejorable y las instalaciónes aún mejor , regreso en abrílGenuine Hotels.com guest review
"Hotel bueno para descansar"
Buen servicio, falta transportacion de habitaciones a lobby, algunas zonas del complejo parecen descuidadas con falta de mantenimiento. La zona de playa excelente y piscina tambien. Quisiera mas opciones de restaurantes, aunque el snack tiene un servicio y alimentos y cockteles de muy buena calidad. Un reconocimiento al servicio que prestan en el snack. Solicite […] servicios de taxi, me pude dar cuenta que hay una comision que se queda aguien, ya que por fuera conseguia precios al 40/50% de lo que me daban en recepción. Tuvimos un problema con un apagon de energia electrica que hizo que el AC no funcionara por un lapso de casi 6 hrs, pese a que se informo en su momento, no habia personal de mantenimiento que atendiera nuestra solicitud. Read moreGenuine Expedia guest review
"Hermosas Suites muy Completas"
Suites muy bonitas, completamente equipadas. Super limpio, la mejor piscina que haya visto, cristalina y enorme.. El mar es precioso y tranquilo. El unico problema es que son tipo condos y no tienes la atención que un hotel.. no hay manera de llamar a recepcion si necesitas algo. Su horario es de 8 a 5 y tienes que llamar de tu celular a recepción (larga […] distancia) para comunicarte. Solo hay un restaurante (rico por cierto) tipo snack bar. Es el lugar perfecto para ir a desentenderse de todo ya que no hay mucho que hacer en el hotel. Pero en general y ya sabiendo como se manejan, fue una agradable experiencia. Read moreGenuine Hotels.com guest review
"Para Playa del Carmen este hotel es gran opción"
Definitivamente no es un hotel para estudiantes, pero si vas en plan familia es una excelente opción, muy bonita, muy segura y si rentas coche, a muy poco tiempo de la quinta avenida en Playa (tomen calle 10 es lo más rápido)Genuine Hotels.com guest review
En general, quedé bastante satisfecho con mi estancia, ya que el condominio es bastante amplio y equipado con amenidades de primera. La cama de la recámara principal es bastante confortable y la facilidad de contar con chapoteadero propio en la habitación tipo "swim up" es excelente. El personal del restaurante bar es bastante atento. Lo malo fue el […] estado de las sábanas de la recámara principal, ya que estaban sucias y no fueron cambiadas durante las tres noches que duró la estancia. Asimismo, un día el personal de aseo cometió el descuido de dejar la bolsa de la basura en el interior de la habitación, fuera del contenedor, justo junto a la puerta, sin que fuese retirado en el transcurso del día. De no ser por estos detalles, lo hubiera calificado como excelente. Read moreGenuine Hotels.com guest review
"Muy buena vacación"
A pesar de que lo conocimos en un momento de temporada alta la experiencia fue positiva.Genuine Expedia guest review
"Muy buen aparta hotel"
Excelennte hotel para familias. Necesitas auto para poder disfrutar la Riviera a su maximo. Las albercas excelente, el jacuzzi un plus y la zona de playa sin igual.Genuine Expedia guest review
"hotel para filosofar"
muy bonito hotel las suites excelentes, albercas bonitas y jardines bellosGenuine Expedia guest review
"Muy Satisfactoria mi estancia"
Mi estancia fue muy buena, me gusto mucho el hotel, sus instalaciones, su playa, sus albercas, la comida, la atención y el servicio que me fue brindado por todo su personal. Por ello, me encuentro muy satisfecha de mi estadía y recomiendo ampliamente el Hotel Pure Marea Azul .Genuine Hotels.com guest review
"ideal para familias o luna de miel"
super comodo mas de lo que nos ofrecieron por expedia pues decia habitacin camas dobles y en realidad era un condominio con 2 habitaciones sala comedor cocina jacuzzi y vista ala playa con lavadora 3 baños defiitivamente si regresamosGenuine Expedia guest review
"FELIZ ESTANCIA EN PLAYA DEL CARMEN"
LAS INSTALACIONES DE CONJUNTO ESTÁN NUEVAS, SOLO EL SERVICIO DEL RESTAURANT FUE DEFICIENTE, TAL VEZ POR FALTA DE EXPERIENCIA.Genuine Expedia guest review
"Muy Buen Hotel"
El hotel es un Apart Hotel si quieren un ALL inclusive busquen otro hotel ... las habitaciones son preciosassss en realidad es un apartamento !!! tiene 2 habitaciones , cocina , sala ( son nuevas habitaciones) piscinas por todos lados , preciosa la playa y el desayuno muy rico !!! el hotel esta en el complejo gran CoralGenuine Expedia guest review
"далеко от цивилизации"
Отель хорош для жаждующих уединения семей. Пустынный пляж. На первом этаже типичные проблемы с запахами канализации, особенно в душе спальни. Втрой душ в гостевой подтекал на кухню. Но если не обращать внимания на эти мелочи - отличная задумка в далеке от города.Genuine Hotels.com guest review
"rico playa del carmen"
el hotel es hermosa y casi todo el personal es bueno excepto el personal de la recepcion que no sabe como hacer su trabajo pero seguridad y el perosnal de limpieza y bares es bueno y el hotel es hermoso y las habitaciones son increiblesGenuine Expedia guest review
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