All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here
3363 St. Joseph Blvd, Orleans, Ottawa, ON, K1C1T1, Canada, ‏‎855-239-9223
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
3.4 / 5Good

Score breakdown (from 140 reviews)

Average rating for:

  • Cleanliness
    3.8
  • Service
    3.6
  • Comfort
    3.8
  • Condition
    3.5
  • Neighborhood
    3.9
  • < Previous
  • Page 1 of 3
  • Next >
1.0 / 5Poor
"dirty, broken shower, not ottawa, say no!"
The pool was filthy, the hot tub does not work, the shower head is a joke, water Doesn't drain in tub, towels are sparse, bed cover smelt awful, free breakfast over at 930am, staff was friendly but still very uncomfortable beds and 20 minutes from downtown ottawa, plus the manager Said the police use the hotel to train their dog from during the night.
Genuine Hotels.com guest review
1 night business trip Mar 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
The Hotel is very nice. I did not get down for the free breakfast.
Genuine Hotels.com guest review
4 night romance trip Feb 13, 2015
Barbara
US
2.0 / 5Fair
"kind of up in the air"
the cashier at the front desk was pretty rude towards the end of our stay but everything else was okay
Genuine Hotels.com guest review
2 night family trip Dec 29, 2014
Valentina
US
2.0 / 5Fair
"Disappointed"
Room was small. Bathroom floor not clean. TV did not work and it took 2 calls to the front desk before someone came to fix. Heater in room did not work properly, had to crank it up high to get heat. Hot water not properly regulated and it could scald a child. Water pressure low for morning shower. "Breakfast" was particularly bland with old looking apples as only fruit. No protein like eggs or bacon. Watery juices. Coffee was horrendous - made in a large electric perk like your mom probably threw out years ago - you know the kind which burned the coffee around the submerged heating element and makes the coffee have off taste and bitter. When I complained I was told "it's a dark roast blend". Please, its rot gut! Night clerk was unable to suggest any good restaurants in area. She merely said go down this road and you will find a number of places to eat.
Genuine Hotels.com guest review
1 night business trip Nov 28, 2014
A Traveler
US
4.0 / 5Excellent
The room was very nice .. I only wished there was a blanket on the bed also because we like to sleep with the air conditoner on and it was cold with just the thin bedspread..Also it would of been niice to have a table with the 2 chair so we could eat in our room...
Genuine Hotels.com guest review
1 night trip Jul 30, 2014
Loretta
US
4.0 / 5Excellent
"You get what you expect and that's all you need"
I have nothing remarkable to say about this hotel other than you get no surprises here, good or bad, and most times that's exactly what you want. I would suggest to the owner that they need to keep their wifi service top notch, as it was spotty at first during my visit. A reliable wifi service is what travelers expect nowadays even from the most humble lodge.
Genuine Expedia guest review
Other trip Jul 6, 2014
Antonio
US
4.0 / 5Excellent
"Great Location"
This hotel is in a great location if you have business or pleasure in the Orleans area or to the east of Ottawa. Great dining and shopping within blocks of the hotel. Only downside I had was slow internet service during peak times like 7:00 to 9:00 at night when most people were at the hotel. Later or before that, the internet was fine.
Genuine Hotels.com guest review
4 night business trip Jun 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Road Trip"
I stayed at the Hotel for 5 days and the staff and
Genuine Hotels.com guest review
5 night trip with friends Apr 11, 2014
A Traveler
US
1.0 / 5Poor
"not worth staying in proximity to family"
This hotel is closest to family. Stayed there one night to be closer while visiting. These were my issues: Check-in: clerk was smoking with friends before and immediately following giving us our keys. No mention of any services (pool, ice etc). I had neck surgery and there was no offer to help unload even though I was alone with 2 children. - Video machine didn't work. I tried to fix then hotel after finally changing machines a hour later. - beds only had comforter and sheet so after removing the comforter that is on the bed for all guests it was freezing. - went to the pool and kids went swimming. Had to get them out to go find towels. They keep them begin front desk. Clerk saw us pass him in swim suits and didn't think to give us towels?? There was no sign either. There was also no shower to rinse off afterwards. - got back up to room. The hair dryer didn't work. Didn't have time to bother trying to get a replacement - took us 15-20 mins to checkout. I stood waiting and then decided to load the car and come back. Clerk was more interested in trying to fix a booking problem. Finally a supervisor/manager came out and after a min said please check out this wowan first. He nor the other clerk asked me how my visit was. The only time I've ever stayed in a hotel and haven't been asked. I didn't bother waste any more time as they clearly don't care. We stayed in 5 hotels during our vacation; 2 less and 2 more expensive. This hotel was the worst by far
Genuine Expedia guest review
Other trip Feb 21, 2014
Dissapointed
US
3.0 / 5Good
It was a short stay. We had all we need at our convenience.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
A Traveler
US
4.0 / 5Excellent
It was close to where we needed to be. Room was good. We had trouble getting on the wifi in the room at first but the front desk was able to help and no problems after that. I am a diabetic and there was not any artificial sweetner available in the breakfast area for coffee or tea. Only 2 were available in the room
Genuine Hotels.com guest review
3 night family trip Jul 28, 2013
A Traveler
US
5.0 / 5Outstanding
"I recommend it!"
Very conveniently located off the free way. Helpful, diligent and nice staff. Room comfortable and good service. Nice breakfast. I can't find no complaint.
Genuine Expedia guest review
Other trip Oct 22, 2012
Dan
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"fun getaway"
The hotel was nice and clean, staff was friendly and the room was very big but the beds were supposed to be queen and i'm pretty sure they were only doubles and when I mentioned it they said that they were queens and that i must be wrong. The breakfast was a typical continental breakfast but it did have a waffle maker, :)
Genuine Hotels.com guest review
1 night family trip Jul 21, 2015
Roxane
CA
3.0 / 5Good
"Clean but pool very cold and hot tub not working"
Would not have stayed there if I had known the hot tub was not working and the pool was freezing as it made it not pleasant for small kids. Room and hotel were clean.
Genuine Hotels.com guest review
1 night family trip Jul 9, 2015
cathy
CA
3.0 / 5Good
Room was clean (very important) Not impressed the way breakfast is served (food is handled with bare hands)
Genuine Hotels.com guest review
4 night family trip Jun 29, 2015
Fred
CA
5.0 / 5Outstanding
"great stay"
two day stay. supportive and attentive front desk staff. felt safe to park overnight.
Genuine Hotels.com guest review
2 night trip Jun 30, 2015
A Traveler
CA
4.0 / 5Excellent
"Decent place to stay, decent value."
No surprises. wifi was a very useful feature in finding my way around town. Breakfast was decent enough. I'd stay there again in the future. Thank you,
Genuine Hotels.com guest review
1 night trip Jul 2, 2015
Michael
CA
3.0 / 5Good
The pool was cold and the hot tub was closed, which was disappointing. We chose the Quality Inn as it had a pool.
Genuine Hotels.com guest review
1 night family trip Jul 2, 2015
Jennifer
CA
5.0 / 5Outstanding
"Best stay in ottawa ever"
Excellent
Genuine Hotels.com guest review
1 night romance trip Jun 30, 2015
Kenson
CA
3.0 / 5Good
"Good Value"
As expected good deal for the price
Genuine Hotels.com guest review
1 night business trip May 15, 2015
Rob
CA
3.0 / 5Good
"Business"
Was ok....Fast and furious. Did not spend much time there.
Genuine Hotels.com guest review
1 night business trip Apr 17, 2015
Kim
CA
4.0 / 5Excellent
"Familly get away"
My stay was good. I did ask for a cot and did not get one.
Genuine Hotels.com guest review
2 night family trip Apr 3, 2015
Ray
CA
4.0 / 5Excellent
"Great comfy stay."
Room was clean. Beds were comfy and had nice pillows. The pool is small but clean. Overall everything was nice and clean and staff was nice. I would stay here again if I came to the area.
Genuine Expedia guest review
Other trip Mar 30, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel."
The hotel was easy to locate. Close to museums and other attractions. The bed was very comfortable. The breakfast was included and was good too. The staff was very friendly.
Genuine Expedia guest review
Other trip Mar 27, 2015
Jill
CA
3.0 / 5Good
"Hockeygame"
two day trip to see an Ottawa Senators game... the hotel was close to a big mall which was convenient and had easy access to the highway... some renovations done and it was generally OK but a little tired around the edges
Genuine Expedia guest review
Other trip Mar 21, 2015
leaf fan
CA
5.0 / 5Outstanding
"Good service"
arrived at 1 am but was still greeted quickly and professionally quick service in and out. Good breakfast and service.
Genuine Hotels.com guest review
1 night romance trip Mar 15, 2015
gord
CA
4.0 / 5Excellent
"Quiet place, comfortable room."
We stayed only one night, pleased with the room and service. Continental breakfast was good. However, the swimming pool was cold and the spa was out of order.
Genuine Expedia guest review
Other trip Mar 2, 2015
Fran
CA
4.0 / 5Excellent
"good location"
I enjoyed my stay, it was short but staff was very friendly and very helpful
Genuine Expedia guest review
Other trip Mar 2, 2015
A Traveler
CA
2.0 / 5Fair
"Disappointed"
Not what this hotel use to be
Genuine Hotels.com guest review
2 night family trip Feb 14, 2015
Kevin
CA
3.0 / 5Good
"motel quality in"
Bar fridge in room did not work. Bathroom door lock jammed trapping my daughter in the bathroom.The hotel is 3 years old and the bathroom door had a large scratch. Beds were great and comfortable. Breakfast was over crowded and toaster did not work. We went elsewhere after the chaos on the first morning for breakfast on day 2.
Genuine Hotels.com guest review
1 night family trip Feb 15, 2015
Paul
CA
3.0 / 5Good
"Nice stay"
We were there for one night only, as we went skating on the Rideau Canal (a few kilometres away). Nice hotel, pretty good service, standard rooms, good firm beds. Lots of kids running around, but that's OK. Service was good. Breakfast area a bit small. Waffle machine acting up. Excellent quality/price ratio. Would come back for an overnight stay. Cannot be a safer neighbourhood - it's near a police station!
Genuine Hotels.com guest review
1 night trip with friends Feb 14, 2015
Jean
CA
1.0 / 5Poor
"never again!!"
did not know till we got there the pool was not working. woke up in the morning to our bathroom floor covered in ants!! moved mthey moved us toaSMAL
Genuine Hotels.com guest review
2 night family trip Jan 25, 2015
Christopher
CA
5.0 / 5Outstanding
"Nice, quite and clean place to stay"
I stayed one night. It is a nice hotel I enjoyed my stay
Genuine Hotels.com guest review
1 night business trip Jan 13, 2015
Juan
CA
4.0 / 5Excellent
"One of two Hotels in Orleans"
My stay was short and sweet. My time here was what I needed - nothing fancy, but safe, and nice, and clean. You could tell that the room was a bit dated, but had gone through a minor "facelift". The bed was incredibly comfy! I was a little uneasy about having a room with a shared door - even though it locked, but I got over that quickly. My only real "negative" was the closet and the toilet paper dispenser. There was a space for a closet, but it had been turned into an open, half-closet with shelf. Bottom half. I had to rig one of their hangers to balance on a door hinge so that my dress and jacket wouldn't drag and wrinkle on the floor. And the toilet paper dispenser was so tight surrounding the toilet paper, that it wouldn't allow the rolls to move, therefore tearing each individual toilet paper square in half (not even a square at a time - so you ended up with mangled toilet paper) If I had been staying longer, or using my room more throughout the day, I would have said something. As I was basically only using the room for one night, I just let it go.
Genuine Expedia guest review
Other trip Jan 12, 2015
Jen1231
CA
4.0 / 5Excellent
"good hotel right off the hwy"
great hotel, enjoyed the stay but we wished the pool was in service. one of the many reason why we chose the hotel
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
CA
4.0 / 5Excellent
"Nice hotel"
One night stay. Calm and quite. Xxxxxxxxxxxxxxxxxxxxxxxxx.
Genuine Expedia guest review
Other trip Dec 29, 2014
akbar
CA
1.0 / 5Poor
"No plans to return!"
The staff were quite friendly and helpful despite the short-comings of the hotel itself. The pool was small and shallow. O.K. for kids. The whirlpool had cornflakes in it (there was no sign forbidding food in the pool area. The spare toilet roll was locked so we had to get room service to unlock the dispenser. Cigarette butts were strewn all over the area outside the entrance. The breakfast was pathetic with no gluten free options.
Genuine Hotels.com guest review
2 night romance trip Dec 25, 2014
John
CA
4.0 / 5Excellent
"Pleasant stay"
Pleasant staff, very accommodating. Comfortable beds. Waffle maker wasn't working properly but overall I recommend this hotel.
Genuine Hotels.com guest review
3 night family trip Dec 20, 2014
Ken
CA
3.0 / 5Good
"Ok"
Old hotel, but quiet, beds are comfortable.
Genuine Hotels.com guest review
3 night trip Dec 15, 2014
Richard
CA
4.0 / 5Excellent
"Very simple ,nothing fancy but was very clean ."
One the third floor it said vending machines but they were not there so we had to go down to main floor to find one, when we got there the vending machine said chips $1.50 when we put $2.00 in the machine it only gave us back 25 cents, The motel said that it is not there machine so they would not give us back the money, I know it was not much but it was the principle of it, If the price when up change it .
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
CA
4.0 / 5Excellent
"Was close to nearby plans"
My experience with this hotel was that it meet with everything.
Genuine Expedia guest review
Other trip Oct 29, 2014
Mary
CA
3.0 / 5Good
"Business trip"
Overall the hotel was fine...it was clean and had all the regular amenities. It is a bit "tired". I was a bit disappointed at check in...I had a long day and the check in guy made me wait almost 15 mins to check in while he took a reservation from someone on the phone. The only complaint I have is the internet was not reliable...it was spotty and would not stay connected...most travellers expect and rely on the internet during their travels. Also, the hotel only got a few newspapers that were available at the front desk in the morning...I did not get one during one morning.
Genuine Expedia guest review
Other trip Oct 24, 2014
A Traveler
CA
3.0 / 5Good
Hotel is nothing special. very basic, but clean.
Genuine Hotels.com guest review
1 night trip Aug 26, 2014
Kim
CA
2.0 / 5Fair
"Disappointed"
Stayed before and had no problems. This time the phone could not be used for Calling card or even local calls. The front desk said Bell have been working for some time to transfer the lines????. They did offer us to use the phone in the business area or front desk but very inconvenient to have to leave the room to make a call. Also, we were given a room that was obviously equipped for someone in a wheel chair. Why were we given this room? The hotel was far from being fully booked.
Genuine Expedia guest review
Other trip Oct 9, 2014
Ken
CA
5.0 / 5Outstanding
"Nice hotel"
meet our needs and was clean and quiet. We enjoyed our stay
Genuine Expedia guest review
Other trip Oct 5, 2014
A Traveler
CA
5.0 / 5Outstanding
"Clean hotel close to relatives,"
Good breakfast but very little protein.Would have liked boied eggs
Genuine Expedia guest review
Other trip Sep 30, 2014
A Traveler
CA
3.0 / 5Good
"Pleased"
Pleased with the quality of the hotel
Genuine Hotels.com guest review
1 night family trip Sep 22, 2014
A Traveler
CA
3.0 / 5Good
Didn't receive a wake up call despite me asking for one to be made. Maids were coming into my room to try to clean at 10am while I was still there without knocking.
Genuine Hotels.com guest review
2 night trip Sep 25, 2014
A Traveler
CA
2.0 / 5Fair
Would not recommend staying here and I definitely would not return! Breakfast was poor, your typical "continental" and very few items! Our room had patch work that was left unpainted and very basic! Thankful that the only good thing was the comfortable mattress Would not recommend this hotel And found that the desk service was very poor for customer service!
Genuine Hotels.com guest review
1 night business trip Sep 25, 2014
Rosanne Z
CA
3.0 / 5Good
"Never again"
We were given a room directly over a wedding reception.when we spoke to the front desk their only comment was the music would stop at 11. The parking lot did not look like they were busy. Remember those fuzzy toilet seat covers and matching toilet & bath mat. Germ magnets. There was a clipped toe nail on the carpet, a US quarter under the bed skirt and hair in the tub. Our bill was wrong but they sent a corrected copy by email later in thr day. The bed were comfortable and breakfast was okay. I advised the front desk of the issues with the room and was told they would make sure the room got vacuumed.
Genuine Expedia guest review
Other trip Sep 15, 2014
A Traveler
CA
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
  • < Previous
  • Page 1 of 3
  • Next >