The room was very nice .. I only wished there was a blanket on the bed also because we like to sleep with the air conditoner on and it was cold with just the thin bedspread..Also it would of been niice to have a table with the 2 chair so we could eat in our room...Genuine Hotels.com guest review
This hotel is in a great location if you have business or pleasure in the Orleans area or to the east of Ottawa. Great dining and shopping within blocks of the hotel. Only downside I had was slow internet service during peak times like 7:00 to 9:00 at night when most people were at the hotel. Later or before that, the internet was fine.Genuine Hotels.com guest review
I stayed at the Hotel for 5 days and the staff andGenuine Hotels.com guest review
"not worth staying in proximity to family"
This hotel is closest to family. Stayed there one night to be closer while visiting. These were my issues: Check-in: clerk was smoking with friends before and immediately following giving us our keys. No mention of any services (pool, ice etc). I had neck surgery and there was no offer to help unload even though I was alone with 2 children. - Video […] machine didn't work. I tried to fix then hotel after finally changing machines a hour later. - beds only had comforter and sheet so after removing the comforter that is on the bed for all guests it was freezing. - went to the pool and kids went swimming. Had to get them out to go find towels. They keep them begin front desk. Clerk saw us pass him in swim suits and didn't think to give us towels?? There was no sign either. There was also no shower to rinse off afterwards. - got back up to room. The hair dryer didn't work. Didn't have time to bother trying to get a replacement - took us 15-20 mins to checkout. I stood waiting and then decided to load the car and come back. Clerk was more interested in trying to fix a booking problem. Finally a supervisor/manager came out and after a min said please check out this wowan first. He nor the other clerk asked me how my visit was. The only time I've ever stayed in a hotel and haven't been asked. I didn't bother waste any more time as they clearly don't care. We stayed in 5 hotels during our vacation; 2 less and 2 more expensive. This hotel was the worst by far Read moreGenuine Expedia guest review
It was a short stay. We had all we need at our convenience.Genuine Hotels.com guest review
It was close to where we needed to be. Room was good. We had trouble getting on the wifi in the room at first but the front desk was able to help and no problems after that. I am a diabetic and there was not any artificial sweetner available in the breakfast area for coffee or tea. Only 2 were available in the roomGenuine Hotels.com guest review
"I recommend it!"
Very conveniently located off the free way. Helpful, diligent and nice staff. Room comfortable and good service. Nice breakfast. I can't find no complaint.Genuine Expedia guest review
"could have been a lot better"
For a brand new hotel I was shock to hear the pool had not been completed, the only thing to do at that hotel is staying in the room!!!!! Very boring....Genuine Hotels.com guest review
We tried staying another night and was denied because of some event coming up, customers that have already paid and are there showing interest should be given priority rather than a "well we should be booked up this weekend, I'm sorry there is nothing we can do" I wasn't impressed at all that I had to switch hotels just to stay in the city an extra […] night. Read moreGenuine Hotels.com guest review
"There is nothing around the hotel."
They charged me for an extra 2 nights. They don't seem to be on the ball. I called to say the television doesn't work. manager came up and said it's the remote. He promised to find one that worked but we never saw him again.Genuine Expedia guest review
"Good for a few days"
Clean rooms, just off highway but nothing for food within walking distance.Genuine Hotels.com guest review
"Good value for the money"
This is the only hotel in Orleans and it was close to our family. It is not a five star hotel and the cost to stay there is not for a five star. It was clean comfortable and staff were helpful and friendly. It has a nice continental breakfast. If your expecting a 5 star hotel then stay at the Chateau Frontenac in Ottawa and pay 3 times as much. We think […] the hotel is just great. Read moreGenuine Expedia guest review
"Ok for short stay."
As a low priced hotel it was reasonable, the only real complaint is that one of the younger desk managers parked his car in front of the hotel most of each day he was on duty. This caused a real inconvenience for hotels guests while checking in and checking out. He needs to be told that he has no special privileges.Genuine Expedia guest review
"Thanks Amhed for a great friendly service"
We had to stay in Orleans unexpectedly and Amhed who was responsible for the hotel that night was very helpful and friendly. My family and I spent a great night at the hotel and next time we need to stay in Orleans we will definitely come back again. Great service!!!!Genuine Hotels.com guest review
"Other people staying at motel"
The staff was excellent. Some of other people renting rooms I have to say was very inconsiderate with the amount of noise they would make all hours of the night. Hockey players were renting rooms there an they were noisy to about 2/3:00am an some others renting had children an they would let them run the halls an jump up an down an yell while they drank […] an socialized downstairs. My child was upset and cranky the next day and more cranky the Moring we left the hotel.So over all I think there should be motels for people that want to party other then wanting a good sleep. Other then that I would rate the motel as great! and recommend to a friend if this can be corrected with the noise. I would be more then happy to stay there again and I might in a few months just to see if the noise level has improved an give you another report on my experience staying at Quality Inn. In Orleans as I do have relatives in this area I do visit. So many times a year.Thank you Read moreGenuine Expedia guest review
"Not what I was hoping for"
Really nothing good to say. Greeted by an ambivalent front desk clerk who had the good graces to put me as far away from the dozens of teen-aged hockey players that had taken over the hotel - running in the halls, playing football by the elevators; noise beyond anything I have ever hear any hotel tolerating. The worst part of all was that someone had […] thoroughly washed down the bathroom in my room with a rag full of urine. The smell was so bad that I left the bathroom door closed and the fan on the whole time I was there, and I went without a shower before I left. A sign in the bathroom indicated that if there was anything missing, that I would be billed for the items, and as it was placed right behind what is usually complimentary soap/shampoo so I assumed that I would be billed if I used them as well. Super-poor - I won't ever go back. Read moreGenuine Hotels.com guest review
We like the hotel. It was all we could ask for. Great hot tub and refreshing pool. Coffee seemed to be alway warm not hot. Great hotel.Genuine Hotels.com guest review
"Nice hotel close to where we needed to go"
Staff was friendly and helpful when we required an ice bucket, Kleenex, and an iron in our room. Would have preferred not to have to ask for them though.Genuine Expedia guest review
"Only hotel in Orleans ON - needs some maintenance"
Bed was very comfy ! It was a little noisy due to hockey teams. Seems to be getting run downGenuine Expedia guest review
No hot water Door would not close and lock I could hear every word from the adjoining room. Poor sound proofing. I will never stay there again.Genuine Expedia guest review
"New Hotel - Rundown like it is 20 years old"
Stayed 3 nights, due to location. Requested new room after first night, 2nd room was just as bad, walls patched, poor amenities, decorated via Zellers or Canadian Tire. Came back later on 2nd night, to find cleaning staff had not even cleaned the room, made the bed or anything. Front desk.. Oh really! That was all I got. no credit, no discount, no cleaning […] staff. Paid way too much for this level of hotel. DO NOT USE IT for business of family. Read moreGenuine Hotels.com guest review
"No counter space in bathroom"
No counter space in bathroom for personal items. Dry air in room.Genuine Expedia guest review
"misleadng advertising of room on expedia"
Booked standard room on expedia, queen bed, two people..no problem. Got to hotel and noticed room was set up for wheelchair access. Thinking this was a new hotel maybe this is the standard now to be politically correct. Everything was low to floor and shower was set up for handicap person. Inconvenient to say the least. At midnight my wife noticed on […] the door the floorplan of hotel saying there were only three handicapped rooms and we had one of them. The next morning on checking out I complained to the desk about being in this room. He basically said there was nothing he could do about it and it was not the fault of the hotel and that he has seen expedia do this on several occasions and had complained to them to be more accurate in describing rooms, particularly handicap accessibility, but to no avail. He understood the room would be uncomfortable for us but he could do nothing. He said my complaint is with expedia, not the hotel..goodbye and have a nice day...So we left.. Read moreGenuine Expedia guest review
Room very stuffy. A/C tends to be noisy. Hard to sleep with noiseGenuine Expedia guest review
"No restaurant. Must go 1.5 KM to find restaurants"
The stay was overall fine. No eating facility in house nor close to hotel.Genuine Expedia guest review
"Okay Place, Nothing Memorable"
Before arriving here I spent one night at two different Detroit hotels, whose customer service and breakfasts blew the Quality Inn Orleans away. Service at Quality Inn is good, no complaints, but not impressive either. The breakfast, however, was quite awful and devoid of any nutrition whatsoever. The cooked waffles tasted like candyfloss, the syrup […] cheap, the bread products tasteless and the yogourt sugary. Coffee bad, juices full of sugar. The pool was nice, but extremely cold. The area is good; our stay was adequate for the money. Read moreGenuine Hotels.com guest review
Staff very Good and understand to people on the move. Good selection for continental BreakfastGenuine Expedia guest review
"Good accomodation at a reasonable price"
We found this hotel to be well located to shopping and restauranats. The service was good and the staff were accomodating. Their continental breakfast was good with a good variety of choices, lots of juice and coffee. The pool was adequate but could have been a little cleaner and the hot tub timer didn't work. Overall I found this hotel to offer good […] value for the money. Read moreGenuine Hotels.com guest review
"Really nice hotel, close to the wonderful beach"
They help us a lot to visit around, printing and giving us advice about itGenuine Expedia guest review
"Bed was comfortable"
We arrived early at 12:30 and we were told that we could not check in until 3:00. At 2:45 we went back and waited to be helped at counter until 3:07 when a second person came on shift. We finally got to our room at 3:30. I am sure some of the rooms were ready before 3:00 p.m. but she didn't know what rooms were ready as the cleaning ladies didn't let […] her know and as there was no one else there she could not leave the front desk to check. Read moreGenuine Expedia guest review
Upon arrival in my room I found that I couldn't access a dial tone on the telephone, informed the front desk who said they would have someone look at it in 10 minutes. I was given access to the telephone at the front desk. The solution was to remove the bedside telephone?????? Next day the same problem, only this time when I tried to dial out I kept […] getting guest services, back to the front desk who again said they would look at it. They seemed to be able to rectify the matter without coming into the room. Also had problem with the volume on the telephone, couldn't hear properly (I do not have a hearing deficiency!)'All in all I found the telephone system totally inadequate. Other than that I found everything else in order. Read moreGenuine Expedia guest review
"Acceptable and in Orleans"
Overall, the experience was fine with some minor setbacks. The tub drain was partially blocked, an irritation when taking a shower. There was no option for the very heavy comforters on the beds despite staff's investigation. Breakfast options were limited to toast and bagels. The room was very clean and staff helpful.Genuine Expedia guest review
"Safe and Family-friendly Environment"
Definitely one of the best hotels to lodge in.Genuine Hotels.com guest review
"I can recommend this hotel everyone every time!"
Everything from check-in to check-out was just superb, excellent staff, spacious room, neat and clean, very convenient location.Genuine Expedia guest review
"Good enough for a weekend"
We needed to stay in Orleans. This was a perfectly acceptable hotel. Nothing fancy, reasonably clean. Staff were slightly indifferent, and it was a bit overpriced, but this was a typical Quality Inn stay.Genuine Expedia guest review
"Good place to stay"
Conveniently located just off the highway. Easy access to everything you might need on St. Joseph Blvd. Good basic breakfast if you start your day with cereals, toast, bagels or waffles. Yogurt and a very limited selection of fruit were also available. Beds were comfortable with lots of pillows.Genuine Expedia guest review
The room was dirty, hair on bathroom floor and between sheets. Mattress cover was stained. It appeared the bed was not changed. Staff was told and after inspection gave us similar sub quality room with clean sheets.Genuine Expedia guest review
"Bit of the handicap so to speak..."
Have you ever had your breakfast taken away from you? We have! Got in the room at 10:03 the staff was almost happy the breakfast is over and they snatched up the bagels and ran for the kitchen even though we were standing there with the empty plates in our hands. You know I can forget the fact that they booked us into a handicapped room because it was […] the only one with the king size bed but taking our breakfast away? Thank gawd there are several breakfast serving pubs near Byward market that can pour a decent pint at 11 in the morning or this hotel would have ruined our stay. At least you felt safe with a police precinct next door, but that's pretty much the highlight of the hotel experience. This And it's 12 km away from downtown Ottawa... Read moreGenuine Expedia guest review
I have never had such friendly service. The room was amazing and the bed was the most comfortable bed I have ever slept on in a hotel. The people at the front desk were incredibly helpful. I didn't know the area at all and they were patient with me when I was asking for directions!Genuine Hotels.com guest review
very sasitfied with our stay there the staff made all comfy i was with a surgery patient, when I arrived fr check in the elevator was N/S I was told it will be servicable by the time we get back, for stairs was not a option. They held up to what I was told. The area where the hotel is located is directly across from the Police Station so security was […] not a issue, the parking lot is well lighted, and right on the bus route. Getting to the hotel is easy access right of the 417 and your there. The only downfall was the breakfast not much of a choice no fruit, they do have yogurt but Lactosse issues. it is not a hot breakfast, there is a waffle maker though. If I was to be in the area again I would stay there just for the rooms are extremenly large with fridge coffe and microwave and very comfy bedding. Read moreGenuine Hotels.com guest review
"Covenient to Orleans"
I was not impressed by the cleaning of my room. I was there for four nights and my room was missed twice for clean up and making of the bed. I called the front desk the first time but on the second occasion I didn't.Genuine Hotels.com guest review
"Early lobby Coffee"
The only request I would have is to have the ability to get a coffee in the lobby for early departures. My departure was at 0530 without coffee even though I could have made coffee in my room. Thanks ChesterGenuine Expedia guest review
Hotel would have been great if the many scuff marks in the room had been painted and the rug had been cleaned. Also, a blanket on the bed would have been good and some fruit offered for breakfast.Genuine Hotels.com guest review
"Try Orleans Hotel"
The hotel was well located for our purposes. (Orelans) The staff were very helpful and pleasant.Genuine Expedia guest review
Very good location if you are visiting in Orleans area. You are within a 5minute walk to the shopping center, 2 minute walk to great restaurants. The staffs was excellent. Overall great experience. And the price was excellent for people like me on a budget.Genuine Expedia guest review
Bare bones minimum. The only hotel in Orleans. On the balance of pros and cons, it beats a cab back and forth to a downtown hotel if you must be in Orleans. You don't stay here for the hotel, you stay for the geographic convenience.Genuine Expedia guest review
"Poor Quality at the Quality Inn"
The hotel did not supply quality as the name suggests. Styrofoam cups were supplied in the room for water. The towels were stiff, scratchy and reeked of bleach. The radiator made loud noises and there was a constant ticking noise that seem to be coming from the sprinkler system. The doors slammed shut.Genuine Expedia guest review
"better then most"
daytime front desk very good night time not too freindly . caulking around tub dirty .shower curtains mouldy . grout not finished in bathroom .breakfest not very good .not a bad hotelGenuine Expedia guest review
The room was on the small side as was the pool and spa. Spaces were well kept and the included breakfast was OK. What this hotel lacks in space, clearly makes it up with the staff. Both the day and the night personnel were gracious and helpful.Genuine Expedia guest review
We stayed for two nights, room was not cleaned after the first night and we were told that because we had a Do Not Disturb sign on our door until 9:30am that our room was not cleaned. Staff were only down the hall when we left for the day and should have made a second attempt to check to see if the room was empty. The front desk clerk offered to bring […] up new towels as the cleaning staff had already left for the day. Read moreGenuine Expedia guest review
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