Room was small. Bathroom floor not clean. TV did not work and it took 2 calls to the front desk before someone came to fix. Heater in room did not work properly, had to crank it up high to get heat. Hot water not properly regulated and it could scald a child. Water pressure low for morning shower. "Breakfast" was particularly bland with old looking […] apples as only fruit. No protein like eggs or bacon. Watery juices. Coffee was horrendous - made in a large electric perk like your mom probably threw out years ago - you know the kind which burned the coffee around the submerged heating element and makes the coffee have off taste and bitter. When I complained I was told "it's a dark roast blend". Please, its rot gut! Night clerk was unable to suggest any good restaurants in area. She merely said go down this road and you will find a number of places to eat. Read moreGenuine Hotels.com guest review
The room was very nice .. I only wished there was a blanket on the bed also because we like to sleep with the air conditoner on and it was cold with just the thin bedspread..Also it would of been niice to have a table with the 2 chair so we could eat in our room...Genuine Hotels.com guest review
"You get what you expect and that's all you need"
I have nothing remarkable to say about this hotel other than you get no surprises here, good or bad, and most times that's exactly what you want. I would suggest to the owner that they need to keep their wifi service top notch, as it was spotty at first during my visit. A reliable wifi service is what travelers expect nowadays even from the most humble […] lodge. Read moreGenuine Expedia guest review
This hotel is in a great location if you have business or pleasure in the Orleans area or to the east of Ottawa. Great dining and shopping within blocks of the hotel. Only downside I had was slow internet service during peak times like 7:00 to 9:00 at night when most people were at the hotel. Later or before that, the internet was fine.Genuine Hotels.com guest review
I stayed at the Hotel for 5 days and the staff andGenuine Hotels.com guest review
"not worth staying in proximity to family"
This hotel is closest to family. Stayed there one night to be closer while visiting. These were my issues: Check-in: clerk was smoking with friends before and immediately following giving us our keys. No mention of any services (pool, ice etc). I had neck surgery and there was no offer to help unload even though I was alone with 2 children. - Video […] machine didn't work. I tried to fix then hotel after finally changing machines a hour later. - beds only had comforter and sheet so after removing the comforter that is on the bed for all guests it was freezing. - went to the pool and kids went swimming. Had to get them out to go find towels. They keep them begin front desk. Clerk saw us pass him in swim suits and didn't think to give us towels?? There was no sign either. There was also no shower to rinse off afterwards. - got back up to room. The hair dryer didn't work. Didn't have time to bother trying to get a replacement - took us 15-20 mins to checkout. I stood waiting and then decided to load the car and come back. Clerk was more interested in trying to fix a booking problem. Finally a supervisor/manager came out and after a min said please check out this wowan first. He nor the other clerk asked me how my visit was. The only time I've ever stayed in a hotel and haven't been asked. I didn't bother waste any more time as they clearly don't care. We stayed in 5 hotels during our vacation; 2 less and 2 more expensive. This hotel was the worst by far Read moreGenuine Expedia guest review
It was a short stay. We had all we need at our convenience.Genuine Hotels.com guest review
It was close to where we needed to be. Room was good. We had trouble getting on the wifi in the room at first but the front desk was able to help and no problems after that. I am a diabetic and there was not any artificial sweetner available in the breakfast area for coffee or tea. Only 2 were available in the roomGenuine Hotels.com guest review
"I recommend it!"
Very conveniently located off the free way. Helpful, diligent and nice staff. Room comfortable and good service. Nice breakfast. I can't find no complaint.Genuine Expedia guest review
"could have been a lot better"
For a brand new hotel I was shock to hear the pool had not been completed, the only thing to do at that hotel is staying in the room!!!!! Very boring....Genuine Hotels.com guest review
Hotel is nothing special. very basic, but clean.Genuine Hotels.com guest review
Pleased with the quality of the hotelGenuine Hotels.com guest review
Didn't receive a wake up call despite me asking for one to be made. Maids were coming into my room to try to clean at 10am while I was still there without knocking.Genuine Hotels.com guest review
Would not recommend staying here and I definitely would not return! Breakfast was poor, your typical "continental" and very few items! Our room had patch work that was left unpainted and very basic! Thankful that the only good thing was the comfortable mattress Would not recommend this hotel And found that the desk service was very poor for customer […] service! Read moreGenuine Hotels.com guest review
We were given a room directly over a wedding reception.when we spoke to the front desk their only comment was the music would stop at 11. The parking lot did not look like they were busy. Remember those fuzzy toilet seat covers and matching toilet & bath mat. Germ magnets. There was a clipped toe nail on the carpet, a US quarter under the bed skirt […] and hair in the tub. Our bill was wrong but they sent a corrected copy by email later in thr day. The bed were comfortable and breakfast was okay. I advised the front desk of the issues with the room and was told they would make sure the room got vacuumed. Read moreGenuine Expedia guest review
"I doubt the quality of the Quality Inn"
Unfortunately we did not have a good experience at the Quality Inn in Orleans. Their wi-fi did not work, and when we asked about it, we were told the problem was with our devices ( a cell phone, an ipad and a notebook laptop). Even their own computers in their business center did not have working internet. Our key cards stopped working twice during […] our weeks visit. We were also disappointed that there was no "do not disturb" door hanger, and our room was changed every day. Most hotels are going a little more eco-friendly by having guests keep their towels until a change is requested, we weren't given that option. While the staff was generally friendly, they did not go above and beyond to make our stay comfortable. I would not stay here again. Read moreGenuine Expedia guest review
Nothing is within walking distanceGenuine Hotels.com guest review
"Clean comfy room dirty pool and hot tub"
Room was clean staff great, sink was cracked in the bathroom.. The pool and hot tub need cleaning. They had dirty looking scum rings at the top of both...Genuine Expedia guest review
My husband and I stayed at this hotel for one night after a wedding. The one thing you would expect in a hotel now a days is a working tv. Ours did not. Someone from the front came look at it and couldn't get any channels to either. He said he would leave a memo for the morning person to give us a discount. In the morning we went to check out and guess […] what, the person there said they couldn't give us a discount because we already paid with expedia! Anyway needless to say we were not happy. Read moreGenuine Expedia guest review
"Nice Hotel in East end of the Ottawa Area"
I am surprised that the Hotel has such a low rating. It is comparable to the other value Hotels that I have stayed at around the world.Genuine Expedia guest review
"The maid was thirsty"
Dirty. The maid actually stole my soft drinks that I had stored in the fridge. I assume my room was not cleaned properly as she spent her time drinking that. I spoke to the desk clerk, but he smiled and did not seem ti understand English.Genuine Expedia guest review
"Staff very helpful, friendly and professional"
Had no problem meeting our needs, close to all ammendidies, great continental breakfast. Staff friendly and helpful. Would definitely stay there again. Thanks to them all.Genuine Expedia guest review
"Okay if you need to be in Orleans."
Reception was polite. Room was clean but the layout of the bathroom door was annoying. Called reception for emergency need of more toilet paper for my girl, she was left sitting there for over twenty minutes until I finally walked the halls and took some from a room service cart. On last day, before check out, room service just walked in assuming we […] had left the room. Overall, the bed was comfy enough and we needed to be around that location so it met our need but did not surpass our expectations. Read moreGenuine Expedia guest review
"Good location to the East end"
My sheets were not changed every day. I look forward to that and thought I paid for it. The computer for guests was full of viruses and could not handle the pop ups and wait time. Front end staff were nice and helpfulGenuine Expedia guest review
We tried staying another night and was denied because of some event coming up, customers that have already paid and are there showing interest should be given priority rather than a "well we should be booked up this weekend, I'm sorry there is nothing we can do" I wasn't impressed at all that I had to switch hotels just to stay in the city an extra […] night. Read moreGenuine Hotels.com guest review
"There is nothing around the hotel."
They charged me for an extra 2 nights. They don't seem to be on the ball. I called to say the television doesn't work. manager came up and said it's the remote. He promised to find one that worked but we never saw him again.Genuine Expedia guest review
"Good for a few days"
Clean rooms, just off highway but nothing for food within walking distance.Genuine Hotels.com guest review
"Good value for the money"
This is the only hotel in Orleans and it was close to our family. It is not a five star hotel and the cost to stay there is not for a five star. It was clean comfortable and staff were helpful and friendly. It has a nice continental breakfast. If your expecting a 5 star hotel then stay at the Chateau Frontenac in Ottawa and pay 3 times as much. We think […] the hotel is just great. Read moreGenuine Expedia guest review
"Ok for short stay."
As a low priced hotel it was reasonable, the only real complaint is that one of the younger desk managers parked his car in front of the hotel most of each day he was on duty. This caused a real inconvenience for hotels guests while checking in and checking out. He needs to be told that he has no special privileges.Genuine Expedia guest review
"Thanks Amhed for a great friendly service"
We had to stay in Orleans unexpectedly and Amhed who was responsible for the hotel that night was very helpful and friendly. My family and I spent a great night at the hotel and next time we need to stay in Orleans we will definitely come back again. Great service!!!!Genuine Hotels.com guest review
"Other people staying at motel"
The staff was excellent. Some of other people renting rooms I have to say was very inconsiderate with the amount of noise they would make all hours of the night. Hockey players were renting rooms there an they were noisy to about 2/3:00am an some others renting had children an they would let them run the halls an jump up an down an yell while they drank […] an socialized downstairs. My child was upset and cranky the next day and more cranky the Moring we left the hotel.So over all I think there should be motels for people that want to party other then wanting a good sleep. Other then that I would rate the motel as great! and recommend to a friend if this can be corrected with the noise. I would be more then happy to stay there again and I might in a few months just to see if the noise level has improved an give you another report on my experience staying at Quality Inn. In Orleans as I do have relatives in this area I do visit. So many times a year.Thank you Read moreGenuine Expedia guest review
"Not what I was hoping for"
Really nothing good to say. Greeted by an ambivalent front desk clerk who had the good graces to put me as far away from the dozens of teen-aged hockey players that had taken over the hotel - running in the halls, playing football by the elevators; noise beyond anything I have ever hear any hotel tolerating. The worst part of all was that someone had […] thoroughly washed down the bathroom in my room with a rag full of urine. The smell was so bad that I left the bathroom door closed and the fan on the whole time I was there, and I went without a shower before I left. A sign in the bathroom indicated that if there was anything missing, that I would be billed for the items, and as it was placed right behind what is usually complimentary soap/shampoo so I assumed that I would be billed if I used them as well. Super-poor - I won't ever go back. Read moreGenuine Hotels.com guest review
We like the hotel. It was all we could ask for. Great hot tub and refreshing pool. Coffee seemed to be alway warm not hot. Great hotel.Genuine Hotels.com guest review
"Nice hotel close to where we needed to go"
Staff was friendly and helpful when we required an ice bucket, Kleenex, and an iron in our room. Would have preferred not to have to ask for them though.Genuine Expedia guest review
"Only hotel in Orleans ON - needs some maintenance"
Bed was very comfy ! It was a little noisy due to hockey teams. Seems to be getting run downGenuine Expedia guest review
No hot water Door would not close and lock I could hear every word from the adjoining room. Poor sound proofing. I will never stay there again.Genuine Expedia guest review
"New Hotel - Rundown like it is 20 years old"
Stayed 3 nights, due to location. Requested new room after first night, 2nd room was just as bad, walls patched, poor amenities, decorated via Zellers or Canadian Tire. Came back later on 2nd night, to find cleaning staff had not even cleaned the room, made the bed or anything. Front desk.. Oh really! That was all I got. no credit, no discount, no cleaning […] staff. Paid way too much for this level of hotel. DO NOT USE IT for business of family. Read moreGenuine Hotels.com guest review
"No counter space in bathroom"
No counter space in bathroom for personal items. Dry air in room.Genuine Expedia guest review
"misleadng advertising of room on expedia"
Booked standard room on expedia, queen bed, two people..no problem. Got to hotel and noticed room was set up for wheelchair access. Thinking this was a new hotel maybe this is the standard now to be politically correct. Everything was low to floor and shower was set up for handicap person. Inconvenient to say the least. At midnight my wife noticed on […] the door the floorplan of hotel saying there were only three handicapped rooms and we had one of them. The next morning on checking out I complained to the desk about being in this room. He basically said there was nothing he could do about it and it was not the fault of the hotel and that he has seen expedia do this on several occasions and had complained to them to be more accurate in describing rooms, particularly handicap accessibility, but to no avail. He understood the room would be uncomfortable for us but he could do nothing. He said my complaint is with expedia, not the hotel..goodbye and have a nice day...So we left.. Read moreGenuine Expedia guest review
Room very stuffy. A/C tends to be noisy. Hard to sleep with noiseGenuine Expedia guest review
"No restaurant. Must go 1.5 KM to find restaurants"
The stay was overall fine. No eating facility in house nor close to hotel.Genuine Expedia guest review
"Okay Place, Nothing Memorable"
Before arriving here I spent one night at two different Detroit hotels, whose customer service and breakfasts blew the Quality Inn Orleans away. Service at Quality Inn is good, no complaints, but not impressive either. The breakfast, however, was quite awful and devoid of any nutrition whatsoever. The cooked waffles tasted like candyfloss, the syrup […] cheap, the bread products tasteless and the yogourt sugary. Coffee bad, juices full of sugar. The pool was nice, but extremely cold. The area is good; our stay was adequate for the money. Read moreGenuine Hotels.com guest review
Staff very Good and understand to people on the move. Good selection for continental BreakfastGenuine Expedia guest review
"Good accomodation at a reasonable price"
We found this hotel to be well located to shopping and restauranats. The service was good and the staff were accomodating. Their continental breakfast was good with a good variety of choices, lots of juice and coffee. The pool was adequate but could have been a little cleaner and the hot tub timer didn't work. Overall I found this hotel to offer good […] value for the money. Read moreGenuine Hotels.com guest review
"Really nice hotel, close to the wonderful beach"
They help us a lot to visit around, printing and giving us advice about itGenuine Expedia guest review
"Bed was comfortable"
We arrived early at 12:30 and we were told that we could not check in until 3:00. At 2:45 we went back and waited to be helped at counter until 3:07 when a second person came on shift. We finally got to our room at 3:30. I am sure some of the rooms were ready before 3:00 p.m. but she didn't know what rooms were ready as the cleaning ladies didn't let […] her know and as there was no one else there she could not leave the front desk to check. Read moreGenuine Expedia guest review
Upon arrival in my room I found that I couldn't access a dial tone on the telephone, informed the front desk who said they would have someone look at it in 10 minutes. I was given access to the telephone at the front desk. The solution was to remove the bedside telephone?????? Next day the same problem, only this time when I tried to dial out I kept […] getting guest services, back to the front desk who again said they would look at it. They seemed to be able to rectify the matter without coming into the room. Also had problem with the volume on the telephone, couldn't hear properly (I do not have a hearing deficiency!)'All in all I found the telephone system totally inadequate. Other than that I found everything else in order. Read moreGenuine Expedia guest review
"Acceptable and in Orleans"
Overall, the experience was fine with some minor setbacks. The tub drain was partially blocked, an irritation when taking a shower. There was no option for the very heavy comforters on the beds despite staff's investigation. Breakfast options were limited to toast and bagels. The room was very clean and staff helpful.Genuine Expedia guest review
"Safe and Family-friendly Environment"
Definitely one of the best hotels to lodge in.Genuine Hotels.com guest review
"I can recommend this hotel everyone every time!"
Everything from check-in to check-out was just superb, excellent staff, spacious room, neat and clean, very convenient location.Genuine Expedia guest review
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