"hard to access but nice"
Basically stayed here overnight between coming back up from Osaka until my flight out the next day. The room was nice and clean and they had good internet. The bathroom was tiny though...The biggest problem I had was that the hotel was kind of a ways away from anything like restaurants or attractions. The Shin-Nihonbashi station is nearby, but there's […] no escalator or elevators at the station so be careful if you're travelling with a lot of heavy suitcases (like I was). I ended up catching a taxi to the train station after checking out so that I wouldn't have to worry about stairs again. Also, very important, when looking on Google Maps for the hotel, look it up under the old name "Kamogawa Inn". Staff is really friendly and helpful and they speak good English. Read moreGenuine Hotels.com guest review
This was a very nice hotel (for the cost). I only spent 1 night here but the room was clean and it was decently close to the station. The bed was a little firm but this is my only complaint.Genuine Hotels.com guest review
"Worth for the location"
Stayed at Smile Hotel for my two-week honeymoon in Japan and while it's not the romantic hotel we envisioned, the convenience of its location, friendly English-speaking staff, and useful amenities like internet, laundry, and vending machines made it worth it. Sightseeing around Tokyo was easy with the hotel located fifteen minutes away walking-distance […] from Tokyo Station and a two-minute walk across the street from Mitsukoshi's subway stop and department shopping area. Our one minor complaint was after a long and tiresome day of walking, the beds and pillows were hard and stiff. Read moreGenuine Hotels.com guest review
"First time at this hotel in Tokyo"
I go to Tokyo several times each year, speak Japanese and have lived and worked in the city before, so I know it well. I've stayed at other low-price hotels, but this one met all my needs. Excellent location close to a stop on the convenient Ginza subway line. Situated in a cozy side street that has numerous low-cost and medium-priced restaurants. Right […] next to the popular Mitsukoshi department store, which is convenient for buying gifts to take back home. Read moreGenuine Expedia guest review
"Easy access to Ginza and Northern Tokyo"
The hotel location makes easy access to the Mitsukoshimae metro station and a short ride to either Ginza or Asuka in Northern Tokyo. We found the room clean and comfortable and all the staff friendly and helpful. We would definitely stay here again.Genuine Hotels.com guest review
Decent for the price. Only complaint was the AC was pointed directly on the bed and gave us a cough. Couldn't get it to turn down but definitely didn't want it turned off. Beds super hard. Even for Asian standards.Genuine Hotels.com guest review
"Budget hotel in Nihombashi"
Not a bad hotel for the price. The staff were friendly and very helpful. The location is convenient: close to the famous bridge, close to Mitsukoshimae station, and not far from many of the sites in central Tokyo. There are lots of shops and restaurants nearby. Beware that there are several other hotels nearby also called "Smile Hotel", and the nearest […] one is in Nihombashi near Kayabacho station. The downsides are that they are quite strict about the checkout time, and about leaving the room for cleaning. Read moreGenuine Expedia guest review
"Clean, Affordable hotel"
Great place to stay. It was a little hard to find, we used the directions posted by another traveler. This hotel is close to a number of small restaurants and little shops.Genuine Expedia guest review
"GREAT for the price."
The hotel is at a very convenient location, closes to Mitsukoshimae Station which takes you directly to many touristic attractions and to Tokyo Station in a couple of minutes. The neighborhood felt safe (as most of parts of Tokyo) and has multiple small restaurants and department stores nearby. The rooms are tiny and a little bit uncomfortable for people […] larger than 5'10 but I guess this is the norm in Japan. My room was very clean and the lobby was kept clean as well. The staff was very helpful too. In overall, I had a great experience and the value of the hotel was great for the price. Read moreGenuine Hotels.com guest review
"Great for business travel"
Nice staff, clean hotel, lots of great restaurants and bars surrounding. Nothing spectacular or extravagant, but they provided for everything I needed to get my work done here. For the price, highly recommend!Genuine Hotels.com guest review
Nice hotel in central Tokyo. You can walk to Tokyo Station in about 15 minutes. Plenty of restaurants around. Rooms are pretty similar to most that I experienced in Japan.Genuine Expedia guest review
"convenient location but needs maintenance"
The location was very convenient because it was very close to Tokyo station. However, the room we stayed in seemed like it needed maintenance. There were lots of scuff marks on the walls, the bathroom sinks had dry residue and was dusty. There is no wifi in the rooms...but i guess what u pay is what you get. Next time i'm in tokyo i will pay more for […] a cleaner hotel Read moreGenuine Hotels.com guest review
I lost my room key and they insisted on getting 30,000 yen around $ 310 but I negotiated and paid 170 dollars for the key!!!Genuine Expedia guest review
"Worst experience ever"
Worst hotel EVER. Checked out in eight hours, was so unhappy. The photos make it look clean and big, the rooms are dinky, smoking rooms REEK (I mean wake up in the middle of the night coughing from the chainsmokers in other rooms) and all linens and the rooms themselves weren't tidy. It was very complicated to get to, I even had native Japanese trying […] to give me a hand who couldn't find it. The staff spoke terrible English, I had to turn my room key in every time I came/went and they monitored your actions closely. Do yourself a favor, find a guesthouse instead. Read moreGenuine Expedia guest review
"Good service for a reasonable price."
The hotel used to be known as "Kampgawa Hotel" before. The hotel looks old, but had no problems with cleanliness. Very conveniently located near "Mitsukoshi-Mae" subway station. You can even walk to Tokyo station less than 15 mins. It worked perfect for me since I needed to be close to Tokyo station. When I happened to forget my spring coat and checked […] out, they were keeping neatly wrapped in until I realized and called back for it. This is a reasonably priced hotel in a convenient location with professional services. Read moreGenuine Expedia guest review
"Close to my business office of 21 years ago."
Over all very good EXCEPT for access to the bathroom. One has to step over a very high (14-16 inch) wall to go into the bathroom. It was a rather difficult task for myself (80 years old) & my 79 year old wife.Genuine Hotels.com guest review
"Single room great for budget/1 block from train"
The single room is perfect for 1 person and price great. Mitsukoshimae station on the Hanzomon and Ginza train lines, only 1 block away. The train system is great so I was able to get to Ginza, Shibuya, Akibihara, etc. easily in little time. A dept store, starbucks, convenience store, and more all within 1 block away. Room perfectly clean & provided […] free bottled water, toothpaste/toothbrush, green tea, & clean pajamas daily. Refrigerator in room. Staff friendly and spoke English and were able to assist with food orders, questions, etc. Free internet connection also. I only rated the condition and upkeep and comfort at 4 instead of 5 because there was an odor of cigarette smoke from previous guest to my room, but if windows opened during the day it was removed. However, in Japan there is still smoking in restaurants and a smoking area in most dept. stores, so smoking is not prohibited everywhere like the US, so this is no fault of the hotel. The breakfast was an additional charge and the traditional breakfast buffet with vegetables, miso soup, rice, juice, etc., so I found going to cafe for a small breakfast easier, but is a nice option if you don't want to go out for breakfast. Vending machines with beverages including sake and beer. Microwave in vending machine room was great for a budget breakfast/dinner, convenience store has prepared meals that are healthy & low cost - much better food than American convenience stores :). Overall great experience. Read moreGenuine Expedia guest review
very dirty... The people were nice.Genuine Hotels.com guest review
"best service I've ever had"
Went to Japan for 10 days and stayed at few different hotels and out of all the one that is in our budget, this is definitely the best one. Not only is the staff professional and friendly, they made sure our stay was more than welcomed. The breakfast was great every morning, the onsen felt great after a long walk around Kyoto, and it's located near […] in the shopping arcade which is very convenient. On my next visit to Japan I will stay here again. Read moreGenuine Hotels.com guest review
The location is near subway stations but very quiet at night.Genuine Hotels.com guest review
Good hotel, close to the center, nice to visit the city.Genuine Hotels.com guest review
"Good budget hotel in a great area"
This hotel was only recently bought by the Smile-Hotel chain, and this may not have been updated on all maps; this caused us some confusion when trying to navigate our way there. The former name of this hotel was "Kamogawa Inn". The hotel is located very conveniently in the city centre, with many affordable restaurants very nearby, and some of the large […] department stores only 5 to 10 minutes' walk away. The nearest tube station is also about 3 minutes from the hotel. The staff were helpful, and spoke basic English, so communication was never a problem. Room size was about average in this price range, and as with other hotels in the Smile chain, the room was clean. During our stay, which was in August (i.e. Japanese summer, with temperatures around 40C) the Hotel also provided a free bottle of water each day, for every visitor, which proved surprisingly helpful, and we thought it was a nice touch. We have many fond memories of this hotel, and would happily stay there again. Read moreGenuine Hotels.com guest review
"Really good - no complaints"
Polite staff, clean room, low price, quite central location. I couldn't really ask for more.Genuine Expedia guest review
"9 nights varies experiences"
We have stayed in this hotel 9 nights. The first two nights, we have to stay in smoking room, 2nd floor. We try to change it after the first night but not successful. We try again on the third day because we cough a lot and the passive smoke in this floor is pretty bad. We can feel our lungs are reduced capability. They move us to the 4th floor, we […] stay there for 1 night. In the morning we asked to clean the shower curtain because there are green, black and moldy. But they asked us talk our lugages down immediately at that morning. In the evening, they change us again to the 5th floor. The red hair man staff in the recept is useless, woman is much better in English. Washing machine is good, no power is needed. Location is not too bad, close to metro station and easy to find something to eat. Read moreGenuine Hotels.com guest review
"A good hotel, a good area"
My stay at Smile Hotel started on a bit of a sour note. When preparing directions for your trip, please ensure that you type the full "Smile Hotel Nihombashi Mitsukoshimae" and not just "Smile Hotel Nihombashi" as you will be taken to the wrong hotel, and it is another 15 minute walk through Tokyo city center to get to where you need to be. Aside from […] this, my stay here was excellent, the hotel staff were friendly but professional, and the room was very good. The location was good, The nearest subway station only a five minute walk away. The hotel is on one of the "back streets" of Tokyo, with many small stores and places to eat all along the pedestrianised area. A nice place to get some photos. Were I to visit Tokyo again, I would likely stay at this hotel. The location is great, the quality of the rooms above what I was expecting for the price I paid. Read moreGenuine Hotels.com guest review
"value for money"
Aircon not ventilating enough, so was just a tad stuffy, but not an issue. However, may well be some discomfort during height of summer. Bedroom slippers should be disposable type for hygienic reasons. Metro station at doorstep is convenient, even though multiple lines and longish names need a day or two to master. Otherwise, all above average and value […] for money. Happy to return. Read moreGenuine Hotels.com guest review
"Amazing Deal and Stay"
Everybody know the rule - what you paid and what you get. But i would say, what you paid and you will get additional 50% as what you expecting. I love the location and surrounding area, no doubt, the hotel staffs is really helpful and friendly. I will revisit this hotel again :-).Genuine Hotels.com guest review
"Very good stay in 2013"
Hi.. Reception english fair spoken.. House keeping doing good job and chckout perdon in charge while 2)/5 early in the morning is so help to see aroind the taxi to terminal stationGenuine Hotels.com guest review
"very good budget hotel in city center"
very good location in city center a lot of trditional resturant near by, sevice is good, hotel is clean, rooms are small. overall recomended for budget stay.Genuine Hotels.com guest review
"Great location but small room"
Location was great ---- very near the metro. Very near convenience stores and local japanese restaurants. Situated in a quiet area ideal for rest after a hectic day at the busier parts of Tokyo. Staff was helpful although they had a bit of difficulty conversing in English. Room was small but clean although on certain days, left some kind of somewhat […] unpleasant odor in the lavatory upon our return to the hotel. Read moreGenuine Hotels.com guest review
"Great for the price"
Inexpensive, but clean beds and friendly staff. No wifi, wired only. Rooms were rather small, but hey, it was just a place to sleep for us.Genuine Hotels.com guest review
This suited my needs perfectly. It was a great price and down an interesting side street full of wonderful little restaurants. I read it could be difficult to find but this is because the online maps suggest it's down an alley off another side street but it actually faces the street perpendicular to Chuo-Dori. Walk down Chuo-Dori to the end of the Mitsukoshi […] Dept store (toward the Nihonbashi Bridge ) to where it joins the Mitsukoshi Annex by two walkways. Cross Chuo-Dori there at the lights and head directly down that street for a few short blocks, Hotel is on the left and has a big Smiley face. I was traveling alone and always felt safe. It was very handy to the Mitsukoshimae metro stop, which is on the Ginza line. The room is small, yes but for myself I didn't need more space as I only used it to sleep and shower. Think of a cruise ship cabin and you get the picture. They provide a clean namake to sleep in every night and fresh towels, tea and bottled water. The bathroom is up about a foot; I don't know why, but this could be an issue for the elderly or anyone with bad knees. My room was warm but the window opened. I think the front desk staff was trying to tell me that the air conditioning was not on summer mode yet. The bed with duvet is very comfortable. I ate the Japanese style breakfast twice (840 yen) and enjoyed it but don't expect any bread. Coffee is also available in the lobby. Remember it is a business hotel and you won't be disappointed. Read moreGenuine Expedia guest review
"Great budget hotel"
Very reasonable price and less than 5 minutes away from Mitsukoshimae Station. Fast internet connection. PC available at the lobby. 2 nearby convenience stores. Easy to buy small restaurants are also nearby. Something like a vendo machine to choose your meal then just hand it over to the counter. Hotel staff can speak little english but is not an issue […] at all. It was our first time in Tokyo, and we had a blast. We had a hard time finding it when we arrived though. Just use GPS on your smartphones, even without wifi! I'd recommend getting TripAdvisor app. HIGHLY RECOMMENDED HOTEL! Read moreGenuine Expedia guest review
"Great location to Tokyo Station"
Stayed three nights in Tokyo. Location of hotel to tokyo station, metro and ginza was very good. The staff were excellent at trying to assist us with directions and the area. They even made recommendations for nearby attractions. The other reviews mentioned that the rooms were small and they were but we were able to manage even with 2 in a semi double […] bed. would stay here again. Read moreGenuine Hotels.com guest review
"Inexpensive and convenient hotel"
Inexpensive and convenient hotel, did meet my expectations and will definitely come back.Genuine Expedia guest review
"Good for the price"
Close to JR station and subway, good for price small room but clean and all you need when you are out sightseeing all day.Genuine Hotels.com guest review
"Good but hard to find location"
I wanted something in the center of Tokyo and close to JP rail station and Smiley meets this criteria perfectly. It is close (having in mind how big is the city) to Tokyo Station, which is great if you want to use JP, including fast trains or airport train. However the hotel is rather neglected but clean enough. It is also pretty hard to find, my google […] maps was unable to find it and spent some time looking around. Read moreGenuine Hotels.com guest review
"Small but adequate hotel"
Located 20 min away (by walk) from Tokyo Station, suitable for those who want to save the hassle (of switching trains) or taxi cost (which is extremely high) to reach the station for the NEX to airport. Have a 24 hour shop selling food just round the corner. located nearby is a departmental store selling very regular departmental priced items. The […] have a basement selling food & groceries thou. Friendly hotel staff. The only downside is they do not provide any Wi-Fi, not even in lobby. The only available is the wired internet inside the room or the pc in the lobby, so it will be inconvenient for those whose device can only go online via Wi-Fi. Read moreGenuine Hotels.com guest review
We booked the hotel as a flight and hotel package so we do not know what we paid for the hotel so cannot comment on the value. However the hotel was fine and in a very nice location on a side street, within walking distance of Tokyo station and even closer to metro stations. The staff were very helpful and although, as others have said, the room was […] small by European standards, it was clean and well equipped. There are places nearby to get breakfast, and some spectacular department stores close by on Nihonbashi Street. Read moreGenuine Expedia guest review
"tokyo icin ideal otel"
Kaldigim 5 gun boyunca cok rahat ettigim bir oteldi. Her yere cok yakin, temiz, duzenli, sessiz bir otel. Yataklar rahat, internet baglantisi cok hizli, odada caydanlik, su vardi. Banyo guzel ve kullanisliydi. Gonul rahatligiyla oneririm.Genuine Hotels.com guest review
"Super til prisen"
Rigtig fint hotel til prisen. Som billederne antyder er indretningen ikke luksuriøs, men den perfekte base, for dem der har brug for et sted at sove og sætte sine ting af på et værelse i centrum af byen. Meget hjælpsomme og fleksible receptionister og grundig rengøring.Genuine Hotels.com guest review
Trångt, men allt man behövde fanns tillgodo. Trevlig och hjälpsam personal. Bra lokalisering.Genuine Hotels.com guest review
"Für eine Übernachtung ok und nah zu Tokyo Station"
Sehr kleines Zimmer, eher älter, für eine Transferübernachtung ok, Tokyo Station zu Fuss in ca. 15 min zu erreichenGenuine Hotels.com guest review
宿泊時、雨が降っており、傘貸し出しがあったのでよかった。最寄りの駅まで少し遠い。Genuine Hotels.com guest review
全体的に良かったです。ただどうしても、夜小腹が空いた時ちょっと何か...とういうところがない。その辺がチョット残念。Genuine Hotels.com guest review
"The location is great"
The location is great. It's a small but nice hotel. The employees there are very friendly.Genuine Hotels.com guest review
"Very nice hotel"
Hotel was real nice. Close to the subway station Mitsukoshimaye and not so far to Tokyo central station. I was very pleased with my stay and would recommend it. Laundry and breakfeast is available for a small price. Room was cleanGenuine Hotels.com guest review
快適でした。Genuine Hotels.com guest review
如果只是簡單睡一晚，是舒服的Genuine Hotels.com guest review
なによろロケーションがいいです。地下鉄日本橋駅（コレド日本橋）から徒歩10分でした。三越前からは2-3分（出口によりますが）。黄色い看板が目印ですが、ちょっと見つけにくい。3台分のガレージがあるようですので車もオッケーかもしれません。部屋や浴槽は狭いですが値段相応です。西向きの2F角部屋でしたが結構静かでした。Genuine Expedia guest review
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