All hotels in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereRafael E Melgar Mz 2 SM 2 Lte 5-B, Puerto Morelos, QROO, 77580, Mexico, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 119 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.7
  • Comfort
    3.6
  • Condition
    3.2
  • Neighborhood
    4.0
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2.0 / 5Fair
"Not a restful night"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
The location of this hotel is great, but overall it needs attention. The rooms have only single knob locks which did not make us feel secure, and the doors rattled horribly all night. There was a huge party going on across the street until 4 am that sounded like it was in the room. The beds were rock hard as well. Not much sleep to be had here. We went to the hotel restaurant for coffee and after we told the waiter we stayed there overnight, were charged $4 for 2 cups of coffee and the buffet would cost us 110 pesos each. After we paid we found out that the coffee and buffet were included with our room.
Genuine Hotels.com guest review
1 night trip with friends Mar 28, 2015
A Traveler
US
3.0 / 5Good
"Hacienda Morles"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel was very clean, and the staff was friendly. The beach access is awesome! The beds could use some up grading as they were very very firm.
Genuine Hotels.com guest review
1 night romance trip Mar 16, 2015
Danny
US
4.0 / 5Excellent
"Great value for location and amenities."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We stayed here several times and always enjoyed it. It's a perfect location to enjoy the beach and easy walk to main square. It seems as if the hotel has gotten a bit of a face-lift in amenities. The pool-side chairs were in great condition and the area relaxing. The restaurant is now open, although the service one morning was so bad that we had to leave and go elsewhere since we could not get a waiter to serve us. This was a huge disappointment. I mentioned to the front desk personnel, but not sure if anything was done. The shower worked great with plenty of hot water except that the drain plugged and you were soon standing in a pool of water. I didn't especially like the toilet seat cover that didn't really cover the toilet and really should be replaced in 101. The staff, especially Alex, were exceptional in response to any problems. We plan to stay here again as the convenience, off-street parking, and spaciousness of the rooms are worth the cost. Don't expect a 5-star resort. This is a local hotel in a fishing village. If you want luxury, stay elsewhere.
Genuine Hotels.com guest review
3 night romance trip Feb 11, 2015
Carmen
US
2.0 / 5Fair
"Basic…could be better!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel was BASIC - for the price we expected a little more! At least it was clean….and on the beach.
Genuine Hotels.com guest review
1 night romance trip Jan 25, 2015
Laura
US
3.0 / 5Good
"okay for an overnight"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
This is a tired hotel and sufficed for an overnight stay before heading back to States the following morning, we stayed on first floor near the pool and it was loud in early evening, would recommend getting a quieter end room if you want to get to bed early
Genuine Hotels.com guest review
1 night romance trip Jan 25, 2015
elizabeth
US
4.0 / 5Excellent
"Great location, but you get what you pay for"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
We have been to PM many times and found this hotel to be very conveniently located near the square. We were on the ground floor right by the pool and restaurant--it was great to just sit on the patio outside our door and look at the ocean. They also have free Wi-Fi. Room was basic but fine for our needs--clean but a little outdated, but a deal because of the location! Downside--they appear to never let you check in earlier than 3 o'clock despite rooms being ready--the lobby is filled with bags of waiting renters until then. The "American" breakfast that is included in some packages is just toast and coffee OR juice. And there is just a single doorknob lock on the doors to the unit, which made us uneasy being on the ground floor with a door to the hallway and a door to the pool area. But for the location and price, we may return again!
Genuine Hotels.com guest review
2 night romance trip Jan 8, 2015
Michael
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Clerk was rude and not ready for us at check-in. Facilities in poor condition - tv disconnected, air conditioner dripping all over. Half the light bulbs burned out in the room. Common facilities in poor repair.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
3.0 / 5Good
"bad reception"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
The front desk lady told us on arrival that we needed to take a first floor room or a room near the noisy pool ( she said that hotel.com or expedia rooms were not negotiable) whereas in the ad we had in print we were attracted to the upper floor room with a balcony....we were very tired from a 4hr drive and so we were not happy with the reception...it all turned out ok we ended up with a room with a balcony on the less noisy 2nd floor.
Genuine Hotels.com guest review
2 night romance trip Dec 17, 2014
A Traveler
US
4.0 / 5Excellent
"Enjoyed our stay."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, great town, no frills, no glamor. Great staff. If you can accept that everything is not necessarily working perfectly, like shower or TV, it's a relaxing place to hang out by the pool, a base for excursions etc. Not good for small children, the pool has no shallow end. We enjoyed it, we could afford two rooms since the price is pretty reasonable. WI-fi worked well.
Genuine Hotels.com guest review
7 night family trip Dec 12, 2014
A Traveler
US
2.0 / 5Fair
"Think twice before booking!"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Great location but it needs so much more--at so little effort. Repairs that have been are shoddy--crumbling walls, paint on surfaces and a shower that took 15 minutes to drain before someone else could use it. Balcony so so small that you have to put your chair sideways. No tv the entire time--5'days--and wifi was down for 2 days. Better hotels available.
Genuine Hotels.com guest review
5 night trip with friends Nov 29, 2014
Jacqueline S
US
1.0 / 5Poor
"Run-down, poor value, dismal"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Where to start? Rooms bare of decoration, cracked and barely patched plaster, holes where the towel racks used to be, no amenities like shampoo or coffee, non-functioning cable TV, tint pool, a strand that isore seaweed than sand . . . All priced at the level of a real hotel, instead of a flophouse.
Genuine Expedia guest review
Other trip Nov 27, 2014
Barbara
US
3.0 / 5Good
"Great location but probably won't stay there again"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
It wasn't bad. It was clean and the staff was mostly friendly (don't expect to be waited on or be helped right away if they are talking with friends/coworkers, etc). My only true complaints would be the lack of towels, lack of mini-fridge and lack of a safe in the room. Other than that our stay was fine; it's a very basic hotel room (hard bed, 2 tiny pillows, 1 flat sheet on the mattress, 1 flat sheet as a cover). The location is fantastic, it has a pool and it's on the beach. Towels: They don't provide hand-towels or wash-cloths, only one bath towel each for your entire stay (we stayed 3 days, same towel - they might give you fresh towels if staying longer). I'm OK re-using my shower towel but would've liked a hand-towel at least (wash-cloth would've been bonus!). No pool towels either, they were always "at the cleaners" even though 75% of the hotel was vacant during our stay (maybe they clean ALL the towels at once and it takes days?). We did get a pool towel on our last day though! Mini-fridge: There is no mini-fridge in the room. We had to walk to the convenience store (few blocks away) several times a day to buy fresh (cold) water. Not a big deal, but would have been nice to have. Safe: There are no safe's in the room, so no where to keep passports, cash, valuables, etc. We also had random people going in and out of our room during our stay (repairmen using our balcony to access the room) so it was uncomfortable having to keep valuables on us at all times.
Genuine Expedia guest review
Other trip Nov 20, 2014
Lindsay
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Great for the price.
Genuine Hotels.com guest review
3 night trip Apr 12, 2014
A Traveler
US
3.0 / 5Good
"Nice location, but very rundown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
I liked the location on the beach, and only a one-minute walk to the town center and best restaurants. But the facility itself is badly in need of renovation. (In fact, they were working on it while we were there, making for a lot of noise.) At one time, they clearly had a restaurant, but there was no food of any kind available. The rooms are basic: with a simple hard bed, and AC - but that's about it. Promises of WIFI were only half-right. It no longer works in the rooms, but only in the lobby, which was always full of people online. Overall, it's OK for a budget-minded traveler, but really, you should get much more for 90$ US a night.
Genuine Expedia guest review
Other trip Mar 25, 2014
Schaferpho
US
4.0 / 5Excellent
"It was a nice hotel on the beach."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The experience at Hotel Hacienda was quite good. The check-in clerk was helpful, friendly and spoke excellent English. The room was spotless; the beds comfortable; the shower excellent. We had to shove an envelope in the door to keep it from creaking every time the wind blew.
Genuine Expedia guest review
Other trip Mar 23, 2014
A Traveler
US
4.0 / 5Excellent
"Comfortable hotel right on the beach"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We only stayed one night, and for us, the location of the hotel was its best feature. At night we were able to sit out on the balcony and hear the ocean waves hitting the shore and see the fishing boats bobbing in the water. The next morning we awoke early and hit the beach by 6:00 am, after watching the sunrise. The beach was quiet and beautiful at that time of the morning and the lighting was spectacular for photo-taking. The room was spacious and clean and comfortable. The hotel was renovating their restaurant and bar, so these amenities were not available.
Genuine Expedia guest review
Other trip Mar 19, 2014
Carol
US
3.0 / 5Good
"Needs work."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The room was kind of institutional in nature. The beds were very hard with sheets so thin they were transparent with no mattress pad so it was like sleeping directly on a bare mattress. The room was clean with a small balcony overlooking the ocean but it was over priced. The owners could update easily by getting some decent sheets AND mattress pads. Also a washable rug or bath mat next to the bed would be nice. The drain in the bathroom smelled like sewage but that might have been due to the rain.
Genuine Expedia guest review
Other trip Mar 14, 2014
sara
US
4.0 / 5Excellent
"GREAT beach front / walkable to town square"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Where it's located is GOOD with short walk to town square/eateries/shopping. Beach area is GREAT! Our room was comfortable and CLEAN. Housekeepers are friendly and do what they can to help you. Drawbacks were; window screens ripped or gapped up to 2 inches (causing the need to shut windows at night instead of hearing the waves), there were NO WASHCLOTHS OR HANDTOWELS, door stopper had to be held up by hand in order to shut the door, NO COFFEE MAKER/REFRIGERATOR/MICROWAVE, our room upstairs had no closet, no safe and plug in for toothbrush/curling iron was ACROSS the bathroom (not near the sink and with no shelf to put stuff on). Patio area is GREAT! It's large, part open/part covered, lots of tables and chairs and they provide a couple of hammocks which are great! IF washcloths, coffee maker and fridge are added - we would go back and there stay! The "ocean view" is really spectacular!!
Genuine Hotels.com guest review
6 night trip with friends Mar 3, 2014
M & D Spann
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
No frills hotel, but can't beat the location for the price. Staff was helpful and friendly.
Genuine Expedia guest review
Other trip Feb 15, 2014
Jo
US
4.0 / 5Excellent
"Awesome location!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Had a great stay at Hacienda Morelos. Views were outstanding, and location perfect. Would have been nice to have food and beverages on site--had to go elsewhere for that. Nice library in lobby.
Genuine Expedia guest review
Other trip Feb 14, 2014
Paulie
US
4.0 / 5Excellent
"Nice hotel ON THE BEACH"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
This is a nice place for a good price. The rooms were clean and the staff was friendly. The location is excellent- right in town and right on the beach- doesn't get better than that. We didn't get around to using the pool with the great snorkeling in Puerto Morelos, but it looked clean. A couple of quirky things: our room didn't have a safe, but our friends' did. They had a balcony and we didn't. All in all, I'd stay here again and I'd recommend it if you're not a fancy resort kind of a traveler. It's just a simple, clean little hotel in a great location and that's works fine for me.
Genuine Expedia guest review
Other trip Feb 14, 2014
S
US
5.0 / 5Outstanding
"awesome price, awesome location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I will definitely come here again! For an oceanfront room WITH a balcony and large windows you cant beat the price!...not to mention a 1 minute walk to the square. Sure there were little issues like, no towels when we arrived and a slightly broken toilet seat but really those little things are nothing compared to all the great aspects of the place! Showers had great pressure and were hot :) Room was clean, but obviously if you leave crumbs around you will get bugs - your in the tropics. I cant wait to return!!!
Genuine Expedia guest review
Other trip Feb 2, 2014
kris
US
5.0 / 5Outstanding
"My Kind of Place"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel Hacienda is the perfect beach hotel. From the front, it isn't spectacular, but every room is in the back facing the ocean. The beach is just below. Puerto Morelos is in-between Cancun and Playa del Carmen. Cancun is too big and touristy for me. La Playa is becoming the next Cancun. PM is small, but with plenty to do. Hotel Hacienda fit all my needs. Clean, close to shops and restaurants, cab stand, combis, etc. The staff was so nice. I enjoyed it so much, I made reservations before I left for Mahahual, just so I could stay here agin before returning home.
Genuine Hotels.com guest review
2 night trip Dec 25, 2013
Bill Wheeler
US
5.0 / 5Outstanding
"Very nice basic hotel in a wonderful location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
If you would rather experience the real Mexico rather than the tourist ghetto of Cancun, this hotel and Puerto Morelos is the place to stay. Right on the beach- with wonderful views out your window and from your small porch, the hotel, while basic, is clean, friendly and safe. What more could you ask for? It's location is great, in that you can walk everywhere in town. No real need for a car. When we wanted to check out other areas, we took the local bus or very reasonable taxis. We would stay here again in a heartbeat.
Genuine Expedia guest review
Other trip Jan 21, 2014
Steve and Carol
US
1.0 / 5Poor
"Hotel Hades Hacienda Morelos"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
The staff was really nice but the place is very run down. Had I known the place was in such disrepair I would have stayed somewhere else. My fiance is still having aches from sleeping on their bed. It is very close to the beach. The hotel itself is on a street that is a little scary looking if walking alone at night. There's an empty lot across the street and when all of the shops close it is dark/vacant on the block. Plus, there was a light out or maybe there wasn't a street light there at all. I refused to walk it with my fiance at night which prevented us from enjoying the after hours entertainment. During the day when the shops are open it is hard to get down the street with the store owners stopping you to try to get you into their shops. Random dogs roam the streets and walk up to you when you are trying to enjoy your meal. Overall, if you really want to enjoy your vacation and are not an "earthy" type or crunchy person then it is better to just stay at a resort. Truth.
Genuine Hotels.com guest review
3 night romance trip Dec 26, 2013
A Traveler
US
5.0 / 5Outstanding
"A great first stop when arriving in the Yucatan!`"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is the second time my wife and I have stayed here and the staff is always very friendly and accommodating...even when arriving late in the night during a nasty tropical rain storm! This has become a favorite launching point for our vacations in this area. Lots of great little shops and restaurants within easy walking distance, too.
Genuine Hotels.com guest review
1 night trip Nov 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Can't get closer to the beach."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
A staff with your safety and comfort in mind and a view of the Caribbean that can't be matched, isn't this what we are looking for in a moderately-priced hotel? I have stayed here twice, and on each occasion, the atmosphere of the coast and the kindness of the personnel convince me it was a great idea. You have choices at the all-inclusive non-Mexico hotels, but if you want to BE in Mexico and enjoy nearby restaurants, fiestas, coffee shops, and convenience stores, and - OH - the beach. This hotel even has an on-site dive/snorkel service.
Genuine Expedia guest review
Other trip Jul 28, 2013
rojo
US
5.0 / 5Outstanding
"Great respite from "timeshare madness""
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My husband and I finished off our last 3 nights of 10 in Riviera Maya with a return to our favorite down to earth little beach town, Puerto Morelos. We went from this huge monstrousity called the Grand Riviera Maya to this beautiful little beachfront motel with a crystal clear small pool and 3 steps down to the beach. The room was really big, but could have used a couple more chairs. The bed was clan and comfy, shower ran strong, and the people there were very kind. We did not receive any breakfast as was described (European plan) because the restaurant was closed which was just past the lobby of the hotel. Everything is in walking distance, so it wasn't really a big problem. The room was such a good price we didn't even mention it. The dive shop attached to the south end of the place on the first floor was wonderful, and we went snorkeling on the protected reef with a very experienced local. The whole stay was a little slice of heaven. We would come back again.
Genuine Expedia guest review
Other trip Jun 25, 2013
Chris
US
3.0 / 5Good
"we wanted quiet and quiet is what we got."
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Puerto Morelos seems to have the entire infrastructure needed for a tourist destination, however seems rather neglected and abandoned. The food wasn’t very good and there was no shade from the sun on beach. My husband and I only stopped in for a day and a night as we headed north having an early flight out of Cancun the next morning. Cancun proper is not our style with all the resorts and such, so we wanted quiet. And quiet is what we got. The hotel was quiet, clean and had great view of the ocean. My husband and I had a great romantic evening on the beach and over all we had a great time ;)
Genuine Hotels.com guest review
1 night romance trip May 29, 2013
Skye
US
4.0 / 5Excellent
"Everything You Need for a Great Price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We both felt very pleased with Hotel Hacienda Morelos. It is well located at the beach just south of the main plaza, with a nice pool, and a beautiful view from the room. Our room was light and airy, and we liked its simplicity in the hot climate. Staff members were helpful and friendly. The price was great for a beachside hotel in the Yucatan. We would definitely stay here again.
Genuine Expedia guest review
Other trip May 2, 2013
Jerry & Meredit
US
5.0 / 5Outstanding
"The Place to Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived late in the afternoon and were shown to our room. It was clean, and right on the beach... We will stay there again. As a matter of fact, Puerto Morelos is a very good jumping off place close to all other attractions at a fraction of the cost. Next time we will make it our base for touring other areas... It is close to the airport making it easy to get there the day one leaves.... If you want a 5 star place where you pay hundreds per day, this is not the place, but it sure beats those places if you want to travel economicly.
Genuine Expedia guest review
Other trip May 1, 2013
McGam
US
3.0 / 5Good
"Ok for the money."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Great location- view overlooking the ocean. Had no hot water at night and again the next day. (To be fair, I didn't report it because I was in a hurry to leave, so they did not get the oppotunity to fix it.) For the money, it's a good hotel. I am sure they would correct the water situation.
Genuine Expedia guest review
Other trip Apr 30, 2013
Jen
US
3.0 / 5Good
"centrally placed in the lovely little town and rea"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We arrived quite late and reception was very friendly. They unlocked gates for us to park inside. The room is full length, overlooking the pool and ocean. The beds were comfortable and the lighting was OK at night. Unfortunately 2 of the bulbs were burnt out and with them it would have been quite good.The place needs a little, not a lot, of maintenance and was certainly good value for the price we paid. We were off early to the airport so did not get a chance to check out the amenities, there will be a next time so we will do so then. Early in the morning, the same wonderful receptionist came and gave us a wakeup call as well as letting us drive out so early.
Genuine Expedia guest review
Other trip Apr 27, 2013
Rick
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Would stay again! Loved this place! Clean and quaint. Loved that the staff spoke English. The only difficult thing we had was finding the hotel upon our initial drive in to Merida. Too many one way streets. Great trip and a great stay for 3 nights. Thank You!
Genuine Hotels.com guest review
1 night family trip Apr 22, 2013
A Traveler
US
4.0 / 5Excellent
"Could be the hotel to stay at in town"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel staff were friendly. The hotel itself could use some updates. The bed was as if you we're sleeping on a cement slab, and I did try another room only to find the beds just as hard. Other than the beds, the hotel was a good stay for a one night stay, before moving to the elcid Very good internet, friendly staff, nice beach area, and swimming, pool was nice touch although small. It is sad somewhat as you can tell that with a few updates, and comfortable beds this hotel could really be the hotel to stay in the town area. Puerto Morelos itself is a great small town, very laid back and relaxing
Genuine Expedia guest review
Other trip Apr 7, 2013
whitewlf
US
3.0 / 5Good
"To dive or eat in town ok,but lacking charm"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We checked in late as we had informed them we would. After a car shuffling due to lot overflow went up to the room. One party of two was given a queen as requested , the other party (us) of two was not. The overhead light in the room did not work, nor did the TV. Had to go to reception to get glasses (plastic) and another towel to augment the one bath towel provided. Also left a deposit for the key to the room safe. The staff was pleasant and helpful and the room was very clean. The setting is great, directly on a small beach. The property had no active restaurant or breakfast facilty. We were off for an early start and not much of anything in town was open at 7:30 am. The hotel reminded me of many dreary motels I've stayed in, but with a spectacular setting in an interesting town.
Genuine Expedia guest review
Other trip Mar 25, 2013
Sam
US
5.0 / 5Outstanding
"A very nice hotel in a quiet neighborhood."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We liked the hotel and the hotel garden and it was only a 10 minute walk to the city center.
Genuine Hotels.com guest review
1 night trip Feb 28, 2013
A Traveler
US
3.0 / 5Good
"A budget hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
This is a very nice choice for the traveler who is satisfied with cleanliness, a great view and a downtown location. There are not many other amenities. We just stayed one night at the end of our trip. I would stay here again.
Genuine Expedia guest review
Other trip Mar 3, 2013
Kathy
US
4.0 / 5Excellent
"Economy with an ocean view"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Staff was friendly but spoke very little english. Bed is very, very firm. These are basic rooms with a great view.
Genuine Expedia guest review
Other trip Feb 27, 2013
A Traveler
US
4.0 / 5Excellent
"Great beach front"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great access to the central square and restaurants, nice deck and pool with access to the beach. Quiet area, not fancy, but great for the price.
Genuine Hotels.com guest review
3 night trip Feb 8, 2013
NJ
US
5.0 / 5Outstanding
"Low cost; great value hotel on waterfront"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Simple hotel room in fantastic location right on the beach and very close walking distince to restaurants and shops. Loved it!
Genuine Expedia guest review
Other trip Jan 17, 2013
Marcy
US
4.0 / 5Excellent
"Basic but central."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is far from fancy but if you like a simple place, with fairly hands-off service, and relative quiet, it works. It's off the beaten path crowd-wise, but only a 5-minute walk from it, and the town square is a block away. if you want something more modern or with amenities, you should look elsewhere.
Genuine Hotels.com guest review
3 night romance trip Dec 29, 2012
A Traveler
US
3.0 / 5Good
"Overpriced"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The positive: the rooms are spacious and on the beach with a great view. The negative the: swimming pool has cold water and is too small. There is a diving store on the premises with a parade of customers all day long which makes the area just next to the first floor rooms very noisy with sometimes 20 or more people hanging out just outside one's window. The staff is stingy with towels and soap. My bathroom on the first floor was not vey clean. The safe works with a key instead of a combination. They do not serve breakfast. It is overpriced for what they offer.
Genuine Expedia guest review
Other trip Jan 3, 2013
A Traveler
US
4.0 / 5Excellent
"Nice authentic local hotel."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We stayed here just for one night and it was nice. I enjoyed the town and the charm of not being in a "touristy" place. They did have my reservation wrong, had me for two nights instead of just one and stated that it was a problem with the internet booking agent. Be sure to check your resevation with the front desk on arrival. They were fine about honoring my Expedia reservation.
Genuine Expedia guest review
Other trip Dec 30, 2012
A Traveler
US
4.0 / 5Excellent
"Hotel with wonderful location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
I would return to this hotel and recommend it to others.
Genuine Expedia guest review
Other trip Dec 24, 2012
A Traveler
US
5.0 / 5Outstanding
"Location, location, location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was wonderful...the best in the western part of Yucatan, north of Tulum. Close enough to the airport but not in the Vegas type hotel zones. Right on the beach, can't beat it and the price is simply amazing. Staff was helpful and accommodating (heated water for tea when we arrived late, allowed a late checkout and early check in, stayed here after and before airport). Quaint town with all you could want to eat, drink and buy in Mexico (loved the Vegan taco restaurant a few blocks away and the seafood restaurant 2 doors over).
Genuine Hotels.com guest review
1 night trip Nov 27, 2012
Kim
US
3.0 / 5Good
"Close-in, economy hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This is an economy hotel .. very convenient (one block) to the central plaza at the port of Puerto Morelos. Sits right on the beach. Rooms were clean; beds were comfortable but it is nothing special. No shallow end in pool for small children. This is a sleepy little fishing town with big plans for its future. The hotel matches the current ambience of the area. Great fresh seafood in many family owned restaurants.
Genuine Expedia guest review
Other trip Nov 19, 2012
Karen
US
4.0 / 5Excellent
"simple and quiet hotel for couples on a budget."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Sweet quaint motel right on the ocean. Great location for town square and walks to resturants and beach activities. Sheets and bedding were lacking comfort and mattress was old.but i would stay again.
Genuine Expedia guest review
Other trip Sep 8, 2012
Amy
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
clean quiet safe quiet no need for a car every thing you need within a 10 minute walk--most 5 minutes or less QUIET RELAXING PLACE if you are low maintenance you will love it place is for sale--hope it stays the same--right on the beach
Genuine Hotels.com guest review
2 night trip Apr 23, 2012
jim l
US
4.0 / 5Excellent
"Nice and inexpensive hotel."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We came for my friend's wedding. The hotel was inexpensive but very clean and pleasant. The room was spacious and comfortable. The service is not very good. We had some issue with the safe and the lady at the reception was not very interested in helping us out and was on her cell phone during the whole" safe conversation". One of the windows in the room did not lock so we had to carry all of our money with us at all times but the area appears very safe and I really do not think that theft is a high possibility. The location was phenomenal- just in the middle of town, close to all the restaurants and beautiful port I would definately stay there again. Probably not the best place for family vacation- go to "all inclusive" for that..
Genuine Hotels.com guest review
2 night trip Apr 23, 2012
Katie
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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