All hotels in Puerto Morelos, Quintana Roo, Mexico
1 room, 2 adults
You can collect Welcome Rewards® nights hereRafael E Melgar Mz 2 SM 2 Lte 5-B, Puerto Morelos, QROO, 77580, Mexico, ‏‎800-491-6126
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3.7 / 5Good

Score breakdown (from 122 reviews)

Average rating for:

  • Cleanliness
    4.0
  • Service
    3.7
  • Comfort
    3.6
  • Condition
    3.2
  • Neighborhood
    4.0
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
clean quiet safe quiet no need for a car every thing you need within a 10 minute walk--most 5 minutes or less QUIET RELAXING PLACE if you are low maintenance you will love it place is for sale--hope it stays the same--right on the beach
Genuine Hotels.com guest review
2 night trip Apr 23, 2012
jim l
US
4.0 / 5Excellent
"Nice and inexpensive hotel."
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We came for my friend's wedding. The hotel was inexpensive but very clean and pleasant. The room was spacious and comfortable. The service is not very good. We had some issue with the safe and the lady at the reception was not very interested in helping us out and was on her cell phone during the whole" safe conversation". One of the windows in the room did not lock so we had to carry all of our money with us at all times but the area appears very safe and I really do not think that theft is a high possibility. The location was phenomenal- just in the middle of town, close to all the restaurants and beautiful port I would definately stay there again. Probably not the best place for family vacation- go to "all inclusive" for that..
Genuine Hotels.com guest review
2 night trip Apr 23, 2012
Katie
US

The following English reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"Two nights"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
As others have said, hotel is a bit tired and could do with a refurb. Room was fine but shower wasn't great and air con wasn't great. Fine for a two-night stay with Aquanauts diving based in the hotel.
Genuine Hotels.com guest review
2 night romance trip Mar 28, 2015
Andrew
GB
5.0 / 5Outstanding
"A great location, attentive staff and clean, comfo"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was clean and the staff friendly and attentive. The location was perfect with the pool less than 20 steps to our room door and the beach a few steps beyond that. The beach was kept clean and was nice to relax on. We took the American Plan which included breakfast and we found the choices a little limited. The lunches and dinners that we had were all excellent. Our main Housekeeper, Margarita, could not do enough for us and went out of her way to make things nice. We will definitely return here.
Genuine Hotels.com guest review
20 night romance trip Jan 26, 2015
Lori
CA
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel is in the perfect location for exploring the lovely fishing town of puerto Morelos. Our room opened up to the pool and overlooked the beach. All the rooms have an Ocean view. The hotel is barebones, but comfortable and very clean. There is also a restaurant on the property. The beach is beautiful, white sand and while we were there the beach in front of the hotel was being cleaned of seaweed daily. The manager is currently upgrading the hotel, offering more pool side chairs, towel service etc. They will be repainting the rooms and Changing the curtains. Bring your own shampoo and soap. We had concerns about the rude reception we received (one person at the front desk) but have been assured that this problem is being addressed. The manager is very approachable. We loved our stay there and would go again. Book early as it gets a bit pricey the closer to your travel dates (103.00 US).
Genuine Expedia guest review
Other trip Jan 19, 2015
abnormel
CA
1.0 / 5Poor
"Be prepared , BYO cleaning supplies!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Booked this hotel based on location and that is all it had going for it.upon arriving were shown hastily to our room and urged to dine quickly as staff had stayed late! It was 7:30! Went to get key/ instructions for room safe and were told it will available tomorrow. Next day went to ask and were told it's broken, will be replaced Monday after the "boss goes to town" it was never fixed or replaced, had to be bit creative with securing our valuables. Front desk lady gives big attitude, clearly not empowered to help or effect change. Our plan included breakfast which was really dried out toast, very muddy sometimes very cold coffee and two sketchy eggs. Discovered some very yummy cafes not far away, it Is possible to dine well in Puerto Morelos, just not at Hacienda Morelos. The accommodations bedroom/ bathroom were basic in the extreme , bathroom really grotty, bought some Mr Muscle and cleaned it thoroughly, No hangers for clothing, TV not working until mid week, noisy noisy, everything echoes when there are people in lobby and outside on patio there is quite a din. Only redeeming factor is the location and view, consider this camping and you can handle it, otherwise book somewhere else. Ps, you can waste a lot of mental energy thinking about how this could easily be so much better!
Genuine Hotels.com guest review
7 night romance trip Jan 3, 2015
Jeanette
CA
2.0 / 5Fair
"Great location, terrible rooms"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
The hotel's location is perfect (by the beach), but the rooms are really run down for the price. Ours had a terrible sewer stench that was impossible to get rid of...
Genuine Hotels.com guest review
1 night trip with friends Jan 7, 2015
A Traveler
MX
2.0 / 5Fair
"The view gets a 4 rating"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Great view, although the balcony should be wider so we can actually face the ocean, but that's minor. The desk staff were not welcoming, and I had to ask for the safe key (twice, as they gave me the wrong one initially) and the WIFII code. My son's room safe did not work, and despite him asking 3 times for a new safe, or alternative arrangements, nothing was done and unfortunately, about $100 US went missing. He put the "do not disturb" sign on his door, but the cleaning lady came in to clean anyway. We were without water for a few hours one day, no apology at all, just a shrug of shoulders. There seems to be no noise restrictions, as on some nights, it was quite noisy. New Year's Eve there were partyers until 8 in the morning. The room was clean and Margarita our cleaning lady was wonderful. Loved that the hotel was steps away from the main town and the beach was great. What I came to Mexico for (the view, beach and weather) I got in spades. Just would have been nice if the hotel staff were more friendly and professional.
Genuine Expedia guest review
Other trip Jan 9, 2015
Nancy
CA
4.0 / 5Excellent
"A little Gem in a small fishing town"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
It's a great hotel if you are looking for basics. The safe did not work, there is no mini fridge or blower dryer or any sample shampoo or conditioner in the room. The bed and room was very clean. The American breakfast was tasty and the service, Mexican speed, was slower than we are used to. Otherwise the location is only a few feet from central Puerto Morelos, ocean front was amazing and staff were very friendly. Wifi was not always working especially on Sunday's. When you get wifi it was quick. We would definitely come back. Great way to unwind from a hectic life.
Genuine Expedia guest review
Other trip Dec 3, 2014
Canadian
CA
4.0 / 5Excellent
"Simple hotel with amazing view!!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I've stayed here a few times and love the amazing ocean-facing view. It has a nice little pool, and is good value for the money. The front desk people could be a little more friendly and welcoming though. Dropping off the keys, I was met with surliness. But despite that, I would go back. So nice to fall asleep with the sound of ocean.
Genuine Expedia guest review
Other trip Jun 16, 2014
MJ
CA
3.0 / 5Good
"Good location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had a rough start at this hotel. We were given a room (the only room) with no screens, broken A/C remote, and not properly cleaned. The first receptionist told us that we would have to wait until the next day to speak to the manager. Several hours later, we spoke to a new receptionist, Leslie, and she immediately gave us a new room. The hotel is pretty bare bones (no shampoo, WIFI only in lobby, no restaurant, or even coffee) but the location is excellent and the view from the balconies breathtaking. The woman who cleaned our room, Dalia, was terrific! I would recommend based on reasonable price and location.
Genuine Expedia guest review
Other trip Apr 8, 2014
J
CA
3.0 / 5Good
"Ok Hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Ok Hotel Nothing fancy and definitely no extras but great location. Had one issue with front staff who tried to overcharge me for taxi to the airport. Told me the taxis in town would not take me to the airport. She arranged for a taxi to pick us up for $35us . However I knew for a fact that the taxis in town would take us there for a lot less than $35. She tried to argue with me but we declined her offer and walked over and took the regular cab. Do not BELIEVE their lies!
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
CA
4.0 / 5Excellent
"Great layover hotel."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Would have no problem staying there again. No beach towels on Sunday and no extra pillows on Saturday night. The girl at front desk could have been a little more customer focused, may have been the language difference. She was more interested in her cell phone.
Genuine Hotels.com guest review
2 night trip Mar 8, 2014
Scott
CA
2.0 / 5Fair
"Dissapointed"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
It was the service more than anything. The hotel web site shows 20 Litre water bottles in the rooms (like all 4 hotels that we've stayed in Mexico) but when we checked in there were 2 small 500 ml bottles. When we asked for more we were told we would have to pay. I guess the hotel has a new owner and has removed all the large water bottles. We also requested an extra pillow (3 pillows for a king sized bed) and the request was denied.
Genuine Hotels.com guest review
1 night trip Feb 22, 2014
Richardo
CA
4.0 / 5Excellent
"simple, clean, and right on the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I was a little disappointed in no coffee maker in the room and could not find one in Puerto Morelos. Next time, will bring my own.
Genuine Hotels.com guest review
8 night trip with friends Jan 18, 2014
Donna
CA
4.0 / 5Excellent
"Beachfront view amazing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The rooms we had were excellent. Lots of room, no problem with hot water at anytime of day. The view was excellent. The beach in front of the hotel was cleaned every morning and swimming was awesome. The pool was very clean and water nice temp. Unfortunately the restaurant/bar was not open but was planning to be reopened next month. There were upgrades that needed to be done in the hotel its self and workers were doing that as we were there. The hotel did not supply kleenex in the rooms but really not a big deal. Location, scenery, rooms, and staff made our 10 day vacation excellent.....
Genuine Expedia guest review
Other trip Jan 23, 2014
Margie
CA
1.0 / 5Poor
"Look Elsewhere"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    2.0
Foul sewer smell in room and only solution is covering shower drain
Genuine Hotels.com guest review
4 night trip Jan 10, 2014
A Traveler
MX
4.0 / 5Excellent
"great views"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We were a little worried when we arrived at the hotel as it is quite old and looked 'tired' However the view from the balcony more than made up for any downsides and the room although basic was clean
Genuine Expedia guest review
Other trip Aug 20, 2013
carl
GB
3.0 / 5Good
"Best bang for buck!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
If its a basic room with a fantastic view and a reasonable price you're looking for, this is the place!I've been in far worse and far better. We had a top floor room 301 with no one on our left. Rooms seemed sound proofed enough. Wifi worked well in lobby and hit and miss in rooms. Staff are eager to please!
Genuine Expedia guest review
Other trip Jun 14, 2013
Derrick
CA
4.0 / 5Excellent
"Nice hotel and cheap"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Room was comfortable,large and good views.The woman who is on in the daytime was very nice and helpful Would stay again.
Genuine Expedia guest review
Other trip Jun 5, 2013
A Traveler
AU
4.0 / 5Excellent
"Great place for wandering and relaxing,"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was right on the beach and you could walk to everything you needed or catch a collective and go visit some of the sites, I was there on my own and felt completely safe, the hotel staff were very helpful and the locals were very accommodating. The hotel was average so it depends on what you're looking for, if you're looking for something fancy go to an all-inclusive, otherwise try and get a room on the main floor at the pool and after a long day out you can sit outside in the evening and look over the ocean. VS
Genuine Hotels.com guest review
3 night trip May 26, 2013
VS
CA
3.0 / 5Good
"Great location...great price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
We booked Hacienda because of its very low Cinco de Maya special. We were in transit needing a room without expectations. Location was super in town near restaurants. Hotel needs an upgrade or two... such as mattress pad on bed, towels without holes, clean pool and new lounge chairs. Leslie, at reception was accommodating and pleasant. Ok for short stay at good price.
Genuine Hotels.com guest review
2 night trip May 6, 2013
Kathy
MX
3.0 / 5Good
"2 nights not enough"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
We felt very secure as our room was the only one with double locks on it. WE were facing the ocean and had a beautiful terrace to enjoy. The pool was crystal clean and enjoyable, although it was quite deep for small children. Internet was available in the lobby or you could access it outside your room near the parking lot. Towels were a little hard and worn but clean none the less. easy access to the beach and lots to watch with all the boats coming and going. The hotel had a great restaurant but it was never opened. We would book again!
Genuine Hotels.com guest review
2 night trip Apr 19, 2013
Ron and Candy
CA
3.0 / 5Good
"Great location but disappointed with hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
We spent three nights in this hotel in Puerto Morelos and although we loved the town and the hotel location was excellent, the hotel was a little disappointing. The staff were helpful and friendly but our room had almost no furniture other than the two beds and a dresser with a tiny drawer so we had nowhere to put our stuff which ended up being piled on the spare bed. The bathroom and the screens on the windows were not in great condition although the room itself was clean. Despite advertising a terrace and a safe in every room, our room had neither although we were told this was the only room without them but we couldn't be moved as the hotel was full. We were abe to use the safe at reception but it was a hassle we hadn't expected and we really missed having a terrace. The hotel has a large restaurant/bar area but we were told it wouldn't be open which was surprising in high season. The restaurant next door was pretty good and there were loads of good places to eat in town so not a big problem. The good things about this hotel are the location right on the beach and close to the central square, the beautiful views and the pool/terrace area. However if you have kids with you, be aware that the pool has no shallow end. I'm 5'4' and couldn't touch the bottom.
Genuine Hotels.com guest review
3 night romance trip Mar 20, 2013
Siobhan
GB
3.0 / 5Good
"no food avalable."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    3.0
good place,bad beding,lukely the restaurant next door has a window that opens on the terace. not bad for the price....
Genuine Hotels.com guest review
7 night trip with friends Mar 21, 2013
A Traveler
CA
5.0 / 5Outstanding
"Hotel staff is amazing!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Hotel staff very accommodating & so very friendly!!! We will gladly return to this beautiful place again!!!
Genuine Hotels.com guest review
2 night romance trip Mar 16, 2013
A Traveler
CA
4.0 / 5Excellent
"Simple but pleasant"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
This is a basic hotel room, nothing fancy. It was clean, had more personality than any of the major chain hotels and it was lovely falling asleep and waking up to the sound of the ocean.
Genuine Expedia guest review
Other trip Mar 25, 2013
Rebecca
CA
5.0 / 5Outstanding
"Great Budget Hotel !"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great value! The bed was very comfortable, strong power shower & our room had a Great view of the sea! It aslo had a little balcony overlooking sea. Think everything was very much worth the amount paid, however if i paid more i'd expect more helpful staff. Saying that you get what you pay for & we paid little and had a fantastic stay. Just don't expect the staff to be over helpful i.e they wont carry your bags to your room etc etc. Still we would stay again -)
Genuine Expedia guest review
Other trip Feb 7, 2013
NottinghillDJ
GB
3.0 / 5Good
"Great for budget travel"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Great staff who will do anything to help with little english. Expensive for what you get and only good for rest. Wifi only works in lobby.
Genuine Expedia guest review
Other trip Feb 3, 2013
A Traveler
CA
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    3.0
Wonderful location right on the beach. Reasonable rate for the location but the bed was very hard and uncomfortable. There was only a cold water tap functioning in the bathroom sink. We would not be able to stay there again as long as we had to have the same type of bed. We only stayed one night because of the beds.
Genuine Hotels.com guest review
1 night trip Jan 22, 2013
Linda
CA
5.0 / 5Outstanding
"beautiful oceanfront"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
was great. We needed a hotel for only one night as we were staying 13 days elsewhere. I wish we spent the whole 2 weeks at Hotel Hacienda. Beautiful sandy beach to swim and sun, can walk everywhere. Price was extermely reasonable. Very clean, nice staff, we loved it!
Genuine Hotels.com guest review
1 night family trip Dec 15, 2012
A Traveler
MX
4.0 / 5Excellent
"i'll be back..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
the front desk staff were friendlty and helpful (andrea and manuel really great), my poolside room was everything i was looking for (affordable, clean, conveniently located with a view, tv, a/c, pool, beach access, etc). it was half a block from the town square and many restaurants nearby. even the vendors lining the street were friendly and pleasant. the dive shop (aquanauts dive adventures - willy and crescent) were so friendly, even inviting me for an impromptu ceviche feast poolside and i wasn't even diving with them.
Genuine Expedia guest review
Other trip Dec 12, 2012
A Traveler
CA
3.0 / 5Good
"Hacienda Morelos"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
If you are looking for a basic hotel at a cheap price Hotel Hacienda Morelos is ok, the only problem is that there where no amenities, like breakfast, but most of the rooms are right on the beach and the views are amazing especially at night. The beds are hard as bricks, but for the price you really can't expect much
Genuine Hotels.com guest review
2 night trip Dec 6, 2012
Shaune
MX
4.0 / 5Excellent
"Good Value Place to Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Friendly helpful staff, great sea views but small balcony which was shared. Would have liked a fridge because it was so hot and only found out on departure that this could have been arranged. Plenty of eating options within a short walking distance. For the price we paid, very good value for money.
Genuine Hotels.com guest review
4 night trip Nov 13, 2012
A Traveler
GB

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Situation remarquable au centre de Puerto Morelos"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Emplacement idéal près du parc central et des boutiques. Chambres propres et confortables. Resto à l'hôtel . Plusieurs restaurants à proximité (pas chers) Piscine bien entretenue. Plage laisse à désirer. Gentillesse du personnel . Peuple chaleureux et endroit très sécuritaire.
Genuine Hotels.com guest review
10 night romance trip Sep 24, 2014
M. Lord
CA
1.0 / 5Poor
"muy caro , pésimo servicio, ruidos"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
experiencia muy desagradable, pagamos 2 noches llegamos a las 10:45 de la noche y el hotel estaba cerrado y nadie nos abrió ,a las 12 tuvimos que ir a otro hotel.la gerencia al dia siguiente no se responsabilizo ni reembolsó nuestro dinero. estuvimos 1 dia ahi y a las 11 de la mañana un ruido de martillos insoportable y la musica a todo volumen nos hizo huir de ahi,no lo recomiendo!!!
Genuine Hotels.com guest review
2 night trip Jul 31, 2014
maria
MX
5.0 / 5Outstanding
"Muy buen hotel precio/ servicio"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Me gusto mucho es un hotel sencillo pero suficiente para mis espectativas
Genuine Hotels.com guest review
2 night business trip Jul 25, 2014
Gabriel Guzmán
MX
3.0 / 5Good
"Hacienda Morelos, Puerto Morelos"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
L'hôtel est plaisant, juste devant la mer. Grande chambre, très bien tenue. Malheureusement la fenêtre donnait sur un toit, nous aurions préféré un balcon, surtout pour sécher les maillots et l'équipement de snorkeling. Le transfert était possible mais comme l'extension du séjour n'était pas fait avec Expedia, le prix de la chambre doublait. Impossible de payer un tel prix pour un hôtel trois étoiles.
Genuine Expedia guest review
Other trip Feb 28, 2014
Jacques et Deni
CA
5.0 / 5Outstanding
"EXCELENTE ATENDIMENTO."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
GOSTAMOS MUITO
Genuine Expedia guest review
Other trip Jan 2, 2014
A Traveler
BR
4.0 / 5Excellent
"Bra avslappning"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Den var i huvudsak bra, men frukosten som skulle finnas att köpa fanns inte. Restaurangen i hotellet var stängd, och hade nog varit det en längre tid, vilket var synd. En del lampor fungerade inte vid poolen, och hotellet var nog lite eftersatt i helhet, men ändå helt okej.
Genuine Hotels.com guest review
14 night trip with friends Oct 30, 2013
A Traveler
SE
4.0 / 5Excellent
"Bon hôtel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Plusieurs séjours à cet hôtel et j'ai toujours été bien reçu. La dernière fois, j'ai oublié mon IPad dans la chambre et je l'ai récupéré 2 semaines plus tard!!!!
Genuine Hotels.com guest review
1 night family trip Aug 26, 2013
Nicole
CA
4.0 / 5Excellent
"Un hotel bien ubicado"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
Estancia agradable ,la habitacion daba con un balcon al mar ,muy buena vista , la cama comoda extra grande ,la limpieza es muy buena ,el personal rapidamente cambia toallas o entrega sin cargos otras para llevar a la playa o piscina ,la playa esta saliendo por el frente del hotel ,no hay ascensor y las escaleras son estrechas , la piscina no estaba muy limpia , los restaurantes estan al lado como asi las casas de artesania ,el pueblito es pequeño pero se pueden hacer todas las excursiones en el mar como en cualquier lado o a cenotes o parques.
Genuine Hotels.com guest review
4 night trip Jul 11, 2013
Jorge y Beatriz
AR
4.0 / 5Excellent
"buen hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Estuvimos en el hotel en el comienzo de la temporada de verano, en ese momento no había muchos huéspedes, habría que estar en el pico de ocupación para ver la tranquilidad del mismo.A nosotros nos fue útil y en un lugar cómodo para nuestro objetivo que era la visita arqueológica el conocimiento de la etnia maya y la fotografía de avifauna y otras.
Genuine Hotels.com guest review
4 night romance trip Jun 20, 2013
A Traveler
MX
5.0 / 5Outstanding
"Excelente"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Muy bien
Genuine Hotels.com guest review
4 night family trip Jun 22, 2013
A Traveler
MX
3.0 / 5Good
"Bon hôtel mais ne pas s'attendre à plus"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Bien situé au calme. Belle vue. La chambre est assez standard je m'attendais à mieux pour une hacienda. Le personnel était sympathique. Le lit n'était pas fait après notre première nuit. Bon hôtel mais ne pas s'attendre à plus
Genuine Expedia guest review
Other trip Jun 24, 2013
Lilelo
FR
5.0 / 5Outstanding
"nos gustó el servicio"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
en general nos gustó el servicio, la ubicación del hotel está excelente. lo recomendamos
Genuine Hotels.com guest review
Other trip May 22, 2013
A Traveler
MX
4.0 / 5Excellent
"Buena opcion comodo en general"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
Buen hotel con la suficiente comodidad para descansar (habitacion y camas amplias y comodas, baño grande, tv grande y sobre la playa). La habitacion de planta baja con puerta directa a la piscina y la salida a la playa. El restaurante no estaba en operacion pero el hotel esta muy carca a la plaza principal y a la zona de restaurantes, oxxo, tienda, etc donde se puede comer. Con estacionamiento cerrado y seguro por si rentaste auto.... en genarl es una buena opcion.
Genuine Hotels.com guest review
1 night family trip Apr 30, 2013
Markiño
MX
4.0 / 5Excellent
"für durchreise gutes hotel"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Die Zimmer waren ok alles sehr sauber.... die damen am empfang können über nichts auskunft geben oder duese ist falsch.....
Genuine Hotels.com guest review
2 night trip Apr 16, 2013
andrea
CH
4.0 / 5Excellent
"faltan comodidades"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
No hay ni un refrigerador para guardar alimentos o la posibilidad de preparación de algún alimentos
Genuine Hotels.com guest review
Business trip Apr 2, 2013
Elsita
AR
1.0 / 5Poor
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    4.0
Veramente non soddisfatto , personale incompetente.
Genuine Hotels.com guest review
10 night trip Feb 7, 2013
A Traveler
IT
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