We had a rough start at this hotel. We were given a room (the only room) with no screens, broken A/C remote, and not properly cleaned. The first receptionist told us that we would have to wait until the next day to speak to the manager. Several hours later, we spoke to a new receptionist, Leslie, and she immediately gave us a new room. The hotel is […] pretty bare bones (no shampoo, WIFI only in lobby, no restaurant, or even coffee) but the location is excellent and the view from the balconies breathtaking. The woman who cleaned our room, Dalia, was terrific! I would recommend based on reasonable price and location. Read moreGenuine Expedia guest review
Ok Hotel Nothing fancy and definitely no extras but great location. Had one issue with front staff who tried to overcharge me for taxi to the airport. Told me the taxis in town would not take me to the airport. She arranged for a taxi to pick us up for $35us . However I knew for a fact that the taxis in town would take us there for a lot less than $35. […] She tried to argue with me but we declined her offer and walked over and took the regular cab. Do not BELIEVE their lies! Read moreGenuine Expedia guest review
"Great layover hotel."
Would have no problem staying there again. No beach towels on Sunday and no extra pillows on Saturday night. The girl at front desk could have been a little more customer focused, may have been the language difference. She was more interested in her cell phone.Genuine Hotels.com guest review
It was the service more than anything. The hotel web site shows 20 Litre water bottles in the rooms (like all 4 hotels that we've stayed in Mexico) but when we checked in there were 2 small 500 ml bottles. When we asked for more we were told we would have to pay. I guess the hotel has a new owner and has removed all the large water bottles. We also […] requested an extra pillow (3 pillows for a king sized bed) and the request was denied. Read moreGenuine Hotels.com guest review
"simple, clean, and right on the beach"
I was a little disappointed in no coffee maker in the room and could not find one in Puerto Morelos. Next time, will bring my own.Genuine Hotels.com guest review
"Beachfront view amazing"
The rooms we had were excellent. Lots of room, no problem with hot water at anytime of day. The view was excellent. The beach in front of the hotel was cleaned every morning and swimming was awesome. The pool was very clean and water nice temp. Unfortunately the restaurant/bar was not open but was planning to be reopened next month. There were upgrades […] that needed to be done in the hotel its self and workers were doing that as we were there. The hotel did not supply kleenex in the rooms but really not a big deal. Location, scenery, rooms, and staff made our 10 day vacation excellent..... Read moreGenuine Expedia guest review
Foul sewer smell in room and only solution is covering shower drainGenuine Hotels.com guest review
We were a little worried when we arrived at the hotel as it is quite old and looked 'tired' However the view from the balcony more than made up for any downsides and the room although basic was cleanGenuine Expedia guest review
"Best bang for buck!"
If its a basic room with a fantastic view and a reasonable price you're looking for, this is the place!I've been in far worse and far better. We had a top floor room 301 with no one on our left. Rooms seemed sound proofed enough. Wifi worked well in lobby and hit and miss in rooms. Staff are eager to please!Genuine Expedia guest review
"Nice hotel and cheap"
Room was comfortable,large and good views.The woman who is on in the daytime was very nice and helpful Would stay again.Genuine Expedia guest review
"Great place for wandering and relaxing,"
The hotel was right on the beach and you could walk to everything you needed or catch a collective and go visit some of the sites, I was there on my own and felt completely safe, the hotel staff were very helpful and the locals were very accommodating. The hotel was average so it depends on what you're looking for, if you're looking for something fancy […] go to an all-inclusive, otherwise try and get a room on the main floor at the pool and after a long day out you can sit outside in the evening and look over the ocean. VS Read moreGenuine Hotels.com guest review
"Great location...great price"
We booked Hacienda because of its very low Cinco de Maya special. We were in transit needing a room without expectations. Location was super in town near restaurants. Hotel needs an upgrade or two... such as mattress pad on bed, towels without holes, clean pool and new lounge chairs. Leslie, at reception was accommodating and pleasant. Ok for short […] stay at good price. Read moreGenuine Hotels.com guest review
"2 nights not enough"
We felt very secure as our room was the only one with double locks on it. WE were facing the ocean and had a beautiful terrace to enjoy. The pool was crystal clean and enjoyable, although it was quite deep for small children. Internet was available in the lobby or you could access it outside your room near the parking lot. Towels were a little hard […] and worn but clean none the less. easy access to the beach and lots to watch with all the boats coming and going. The hotel had a great restaurant but it was never opened. We would book again! Read moreGenuine Hotels.com guest review
"Great location but disappointed with hotel"
We spent three nights in this hotel in Puerto Morelos and although we loved the town and the hotel location was excellent, the hotel was a little disappointing. The staff were helpful and friendly but our room had almost no furniture other than the two beds and a dresser with a tiny drawer so we had nowhere to put our stuff which ended up being piled […] on the spare bed. The bathroom and the screens on the windows were not in great condition although the room itself was clean. Despite advertising a terrace and a safe in every room, our room had neither although we were told this was the only room without them but we couldn't be moved as the hotel was full. We were abe to use the safe at reception but it was a hassle we hadn't expected and we really missed having a terrace. The hotel has a large restaurant/bar area but we were told it wouldn't be open which was surprising in high season. The restaurant next door was pretty good and there were loads of good places to eat in town so not a big problem. The good things about this hotel are the location right on the beach and close to the central square, the beautiful views and the pool/terrace area. However if you have kids with you, be aware that the pool has no shallow end. I'm 5'4' and couldn't touch the bottom. Read moreGenuine Hotels.com guest review
"no food avalable."
good place,bad beding,lukely the restaurant next door has a window that opens on the terace. not bad for the price....Genuine Hotels.com guest review
"Hotel staff is amazing!!!!"
Hotel staff very accommodating & so very friendly!!! We will gladly return to this beautiful place again!!!Genuine Hotels.com guest review
"Simple but pleasant"
This is a basic hotel room, nothing fancy. It was clean, had more personality than any of the major chain hotels and it was lovely falling asleep and waking up to the sound of the ocean.Genuine Expedia guest review
"Great Budget Hotel !"
Great value! The bed was very comfortable, strong power shower & our room had a Great view of the sea! It aslo had a little balcony overlooking sea. Think everything was very much worth the amount paid, however if i paid more i'd expect more helpful staff. Saying that you get what you pay for & we paid little and had a fantastic stay. Just don't expect […] the staff to be over helpful i.e they wont carry your bags to your room etc etc. Still we would stay again -) Read moreGenuine Expedia guest review
"Great for budget travel"
Great staff who will do anything to help with little english. Expensive for what you get and only good for rest. Wifi only works in lobby.Genuine Expedia guest review
Wonderful location right on the beach. Reasonable rate for the location but the bed was very hard and uncomfortable. There was only a cold water tap functioning in the bathroom sink. We would not be able to stay there again as long as we had to have the same type of bed. We only stayed one night because of the beds.Genuine Hotels.com guest review
was great. We needed a hotel for only one night as we were staying 13 days elsewhere. I wish we spent the whole 2 weeks at Hotel Hacienda. Beautiful sandy beach to swim and sun, can walk everywhere. Price was extermely reasonable. Very clean, nice staff, we loved it!Genuine Hotels.com guest review
"i'll be back..."
the front desk staff were friendlty and helpful (andrea and manuel really great), my poolside room was everything i was looking for (affordable, clean, conveniently located with a view, tv, a/c, pool, beach access, etc). it was half a block from the town square and many restaurants nearby. even the vendors lining the street were friendly and pleasant. […] the dive shop (aquanauts dive adventures - willy and crescent) were so friendly, even inviting me for an impromptu ceviche feast poolside and i wasn't even diving with them. Read moreGenuine Expedia guest review
If you are looking for a basic hotel at a cheap price Hotel Hacienda Morelos is ok, the only problem is that there where no amenities, like breakfast, but most of the rooms are right on the beach and the views are amazing especially at night. The beds are hard as bricks, but for the price you really can't expect muchGenuine Hotels.com guest review
"Good Value Place to Stay"
Friendly helpful staff, great sea views but small balcony which was shared. Would have liked a fridge because it was so hot and only found out on departure that this could have been arranged. Plenty of eating options within a short walking distance. For the price we paid, very good value for money.Genuine Hotels.com guest review
Nice little hacienda. Clean but might benefit from a little fridge in the room.Genuine Expedia guest review
"muy caro , pésimo servicio, ruidos"
experiencia muy desagradable, pagamos 2 noches llegamos a las 10:45 de la noche y el hotel estaba cerrado y nadie nos abrió ,a las 12 tuvimos que ir a otro hotel.la gerencia al dia siguiente no se responsabilizo ni reembolsó nuestro dinero. estuvimos 1 dia ahi y a las 11 de la mañana un ruido de martillos insoportable y la musica a todo volumen nos […] hizo huir de ahi,no lo recomiendo!!! Read moreGenuine Hotels.com guest review
"Muy buen hotel precio/ servicio"
Me gusto mucho es un hotel sencillo pero suficiente para mis espectativasGenuine Hotels.com guest review
"Hacienda Morelos, Puerto Morelos"
L'hôtel est plaisant, juste devant la mer. Grande chambre, très bien tenue. Malheureusement la fenêtre donnait sur un toit, nous aurions préféré un balcon, surtout pour sécher les maillots et l'équipement de snorkeling. Le transfert était possible mais comme l'extension du séjour n'était pas fait avec Expedia, le prix de la chambre doublait. Impossible […] de payer un tel prix pour un hôtel trois étoiles. Read moreGenuine Expedia guest review
GOSTAMOS MUITOGenuine Expedia guest review
Den var i huvudsak bra, men frukosten som skulle finnas att köpa fanns inte. Restaurangen i hotellet var stängd, och hade nog varit det en längre tid, vilket var synd. En del lampor fungerade inte vid poolen, och hotellet var nog lite eftersatt i helhet, men ändå helt okej.Genuine Hotels.com guest review
Plusieurs séjours à cet hôtel et j'ai toujours été bien reçu. La dernière fois, j'ai oublié mon IPad dans la chambre et je l'ai récupéré 2 semaines plus tard!!!!Genuine Hotels.com guest review
"Un hotel bien ubicado"
Estancia agradable ,la habitacion daba con un balcon al mar ,muy buena vista , la cama comoda extra grande ,la limpieza es muy buena ,el personal rapidamente cambia toallas o entrega sin cargos otras para llevar a la playa o piscina ,la playa esta saliendo por el frente del hotel ,no hay ascensor y las escaleras son estrechas , la piscina no estaba […] muy limpia , los restaurantes estan al lado como asi las casas de artesania ,el pueblito es pequeño pero se pueden hacer todas las excursiones en el mar como en cualquier lado o a cenotes o parques. Read moreGenuine Hotels.com guest review
Estuvimos en el hotel en el comienzo de la temporada de verano, en ese momento no había muchos huéspedes, habría que estar en el pico de ocupación para ver la tranquilidad del mismo.A nosotros nos fue útil y en un lugar cómodo para nuestro objetivo que era la visita arqueológica el conocimiento de la etnia maya y la fotografía de avifauna y otras.Genuine Hotels.com guest review
Muy bienGenuine Hotels.com guest review
"Bon hôtel mais ne pas s'attendre à plus"
Bien situé au calme. Belle vue. La chambre est assez standard je m'attendais à mieux pour une hacienda. Le personnel était sympathique. Le lit n'était pas fait après notre première nuit. Bon hôtel mais ne pas s'attendre à plusGenuine Expedia guest review
"nos gustó el servicio"
en general nos gustó el servicio, la ubicación del hotel está excelente. lo recomendamosGenuine Hotels.com guest review
"Buena opcion comodo en general"
Buen hotel con la suficiente comodidad para descansar (habitacion y camas amplias y comodas, baño grande, tv grande y sobre la playa). La habitacion de planta baja con puerta directa a la piscina y la salida a la playa. El restaurante no estaba en operacion pero el hotel esta muy carca a la plaza principal y a la zona de restaurantes, oxxo, tienda, […] etc donde se puede comer. Con estacionamiento cerrado y seguro por si rentaste auto.... en genarl es una buena opcion. Read moreGenuine Hotels.com guest review
"für durchreise gutes hotel"
Die Zimmer waren ok alles sehr sauber.... die damen am empfang können über nichts auskunft geben oder duese ist falsch.....Genuine Hotels.com guest review
No hay ni un refrigerador para guardar alimentos o la posibilidad de preparación de algún alimentosGenuine Hotels.com guest review
Veramente non soddisfatto , personale incompetente.Genuine Hotels.com guest review
"Greit hotell, med flott beliggenhet"
Hotellet holder en enkel, men tilfredsstillende standard. Rommene er store, lyse fliser på gulvene og hvite murvegger, alle rommene har havutsikt. Det tar kun to minutter å gå til man er midt i sentrum, og det er en flott strand rett utenfor hotellet. Strandsengene ved hotellets basseng er klare for utskiftning, ellers lite vi vil klage på. Rommet ble […] rengjort hver dag. Et fint hotell for deg som ikke så opptatt av detaljer (i form av pynt og finesser), men som heller er opptatt av å finne et greit hotell med fornuftige priser og flott beliggenhet! Read moreGenuine Hotels.com guest review
Herligt strandhotel i lille, lidt søvnig behagelig byGenuine Hotels.com guest review
Uno de los hoteless q recomiendo en un lugar muy pequeño acogedor ideal para eltipo de gente q quiere descansar y divertirse muy centrico para todos los parques mas conocidos de la riviera mayaGenuine Expedia guest review
"Einfaches Strandhotel mit tollem Blick aufs Meer"
Direkt am Zentrum von Puerto Morelos und am Strand. Schnell mit dem Auto am Flughafen Cancun. Ideal als erster Stoppover nach langem Flug. Personal sehr freundlich. Kein Restaurantbetrieb!Genuine Expedia guest review
"FUI A UNA BODA Y EL LUGAR CERCA"
BIEN Y EN EL PUEBLO NO VI OTROGenuine Hotels.com guest review
"excelente sobre todo la recepcionista peruana e"
Excelente, me encanto, lugar privilegiado a muy buen precio atraves de internet, la recepcionista peruana maravillosa, encantadora, nos atendio super bien. volvere a fines de enero.Genuine Hotels.com guest review
ambiente spartano ma merita senza dubbio, la posizione in primis ma anche lo spazio delle camere ed anche la pulizia. un piccolo terrazzino fronte mare fa da cilieginaGenuine Hotels.com guest review
"petit hôtel simple. Bon rapport qualité prix"
Situé en bord de mer, belle petite piscine. Jolies chambres simples avec terrasse et propres. Hôtel tranquille qui propose du snorkelling et de la plongée à proximité des commerces. Parking fermé la nuit. Accueil sympa. Bref un super rapport qualité prixGenuine Hotels.com guest review
"boa relação custo beneficio"
não espere nada de excepcional, mas apresenta uma boa relação custo beneficio.Genuine Hotels.com guest review
"Strandnah und stadtnah"
Das Hotel Hacienda Morelos hat keinerlei Charme. Dafür sind die Zimmer sehr groß und sauber. Das schliesst allerdings Kalkrückstände im etwas abgelebten Badezimmer nicht aus. Das Hotel liegt direkt am Strand und hat auch noch einen kleinen Pool. Allerdings erreicht man den nur aus dem Erdgeschoss direkt (ebenso wie den Strand). Wohnt man in der zweiten […] oder dritten Etage muss man die kleine Zugangstreppe zum Hinterhof runtergehen und um das Gebäude herum. Zusätzlich liegt das Hotel sehr nahe zum Park im Zentrum und allen Angeboten. Hotel Hacienda Morelos ist zweckmäßig ohne besonders durch seine Hoteleigenschaften zu glänzen. Da ich vor allem saubere Zimmer zu goutieren weiss, ist mir das Restangebot des Hotels relativ egal. Die Lage macht den Preis aus. Wer z.B. vor einem Rückflug von Cancun steht, findet in Puerto Morelos ein nettes Örtchen, wo er noch mal 1-2 Tage die Seele baumeln lassen kann und innerhalb von 20 Minuten am Flughafen ist. Read moreGenuine Hotels.com guest review
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