Esplendor Cervantes Montevideo - Montevideo

i stayed at this hotel exactly one year ago and it has definitely gone downhill some since then. the first time around was great, i was completely impressed. this most recent time was a little disappointing. fist was the room not being ready at the, already late enough, 3pm. after waiting forever in the lobby, they sent us up and the cleaning lady was […] still in the room. we ended up having to wait outside the room for another 15-20 min. from there is was just several little things that wouldn't normally be a big deal, but for the price, those eventually add up. our sheets and pillowcases had blood stains on them, they weren't changed with the room cleanings either, the hairdryer didn't work and we had to go to the lobby to wait until they found a replacement, the spa wasn't working, the phone line kept cutting off, they didn't have an airport shuttle as advertised, and room service wasn't available for the entire week that we were there. again, nothing catastrophic (although the blood stained sheets were disturbing) but all of those little things added up and in my opinion didn't meet my expectations for a hotel at that price. i plan on trying another hotel for my next visit there. Read more

Genuine Hotels.com guest review

After hotel much better and same price!!!

Genuine Hotels.com guest review

I think that the hotel services tried to overcharge me for everything. They quoted me one price and then tried to charge me more than 100% extra after the fact. They never came to clean the room or change the sheets. The room was dirty, full of markings on the wall. I was woke up by a part on the rooftop, which happens regualarly and I was on the 4th, […] floor. The neighborhood was dirty, and when I went to the casino which was 3 blocks away they kept telling me that people get shot and stabbed there regularly. I would not recommend this place to any families or people. Montevideo is cool, just not this hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was a very good hotel .....the only thing that was a problem was the front desk was understaffed

Genuine Hotels.com guest review

The room was really nice, well appointed and the bathroom was comfortable as most tend to be European size and this one was large and modern. The breakfast was quite nice, modern elevators and the staff was friendly. Hey, the have Apple Macs for guest internet usage.....they could have gone with a cheap PC.....that's the best way to describe this hotel. […] The neighborhood, while safe and two blocks away from the main plaza, well, like most of downtown Montevideo, could use a facelift....but then, it wouldn't be Montevideo. Highly recommend.......car parking is a block away for extra. Read more

Genuine Hotels.com guest review

For me, better chosen option for staying in Montevideo.

Genuine Hotels.com guest review

Very convenient located at Old Town (Ciudad Vieja) and very warm staff. Room is big and very well decorated. Breakfast is very nice and served at top roof where you can see the river (Rio de la Plata). The only thing I did not like refers to the lack of a 24 hour room service. The repalce sft drinks , beers , etc.. but they just do not have a kitchen […] for offering sandwiches or some quick meals at anytime. Except for this point , it is very highly recommended. Read more

Genuine Expedia guest review

Esplendor is a vintage hotel in the middle of Montevideo downtown. The hotel is brand new, brightly and provides a really nice service. Our experience with room service / housekeeping was marvelous. The sauna and the climated pool are a nice way to relax. The breakfast were much better than the average American's hotels we've been. Just one thing is […] not so good, there is not a parking in the building, you should park on the street (not so safe) or walk two blocks to the nearest parking lot. We recommed the hotel, it is a nice option (boutique hotel) to be in downtown Montevideo, we may stay there again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very welcoming atmosphere. Good music in the lobby. Excellent rooms and the design of everything is very "clean". Good breakfast. Highly recomended.

Genuine Hotels.com guest review

It's strange because the neighborhood surrounding this hotel is not very nice but the hotel itself is the nicest building in the area. I was a little intimidated by the neighborhood when our taxi turned down the street but then this bright white hotel appearred right smack in the middle of that dingy other buildings. The rooms were clean and modern […] and the staff was helpful. The only things I can say needs work is the restaurant area where breakfast is served. It was obviously under contruction and maybe they should have moved it elsewhere until that construction is complete. Definitely a nice hotel and the price was sensational. Read more

Genuine Hotels.com guest review

Is a charming new hotel in the Montevideo center.People are niece.Is very clean .The reception personal are the best.Only need a cafeteria and a restaurant.

Genuine Expedia guest review

Great Boutique Hotel. Beautiful historic building. Great location near all. Romantic breakfast on the roof. Friendly and helpful young staff. Best deal in town!

Genuine Hotels.com guest review

This was a great hotel in a very good location, 2 blocks from 18 de Julio (the main street) and Plaza Independencia. I arrived in Montevideo a day late and missing my luggage, and the staff were very helpful in directing me to shops to buy some new items while I waited for my things to catch up with me from the airline. The breakfast buffet was good, […] although it did take some time for the staff to clear away and re-set the tables. The view from the dining terrace was a great way to start the day. All in all, the staff were incredibly helpful (and bilingual Spanish/English), and I would happily stay here again if I were lucky enough to travel back to Uruguay. Read more

Genuine Expedia guest review

The hotel has very good facilities but also amateur staff. We stayed at the hotel from Dec23 to Dec27. On the Christmas evening we asked the reception to call a cab to go to a restaurant where we had a dinner reservation. For our surprise, we were told that there were no cabs available. Considering that most of tourists do not know about the unavailability […] of cabs, remises (private drivers) and buses on the 24th and 25th, they should inform the guests upfront about this problem to avoid unpleasant surprises (like the one we did). To make things worse, the hotel does not have restaurant neither room service...As for the deco, everything looks modern, with design furnitures everywhere. Another bad thing relates to the indoor pool, that does not really have warm water. Last but not least, the breakfast is very poor and nothing special was served on the 25th. Read more

Genuine Expedia guest review

nice place great price for quality but typical inefficiency that plauges all of Uruguay along with lack of communication between staff members and departments

Genuine Hotels.com guest review

Fantastic rooms although I was upgraded to a suite so cannot comment on the standard rooms. Great location, great staff. Only one fault is the breakfast, poor quality given the standards in the rest of hotel. Would recommend the hotel.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Completed check in at 9.30am when we left our luggage to be stored and left to explore the city, we returned at 3.30pm (check in is from 3pm) to be told that our room was not ready yet! After a lot of blank looks and not offering us any explanation or not trying to accomodate us in any way, they finally offered us a room that was ready. Great way to […] annoy your guests from the start. Comfortable, huge, bed but pillow was uncomfortable, great design & decor but shower leaked. Nice breakfast, staff struggle to offer a smile or to be interested in their guests, everything else is just window dressing....great service & being hospitable is what counts most for us. I would only stay there again (I have family in Uruguay, so I will be back) if I can get a good deal, again otherwise I'll find something else. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great decor in this Art Deco style hotel, recently remodelled and good quality boutique hotel. Decent breakfast, although service a little sloppy sometimes. Good location, about 5 mins walk from the main drag and easy to walk to the old city area. Spacious room with good clean bathroom, helpful reception staff.

Genuine Hotels.com guest review

This is a good hotel for a quick stay in Montevideo. It is well located relative to restaurants, shops, the port, and the old part of the city. The staff were helpful, the pool was cute (read small), the breakfast met expectations, and most of all, the hotel/room was very clean and trendy. I recommend it for a couple of nights in Montevideo.

Genuine Expedia guest review

The hotel is much better than many of the other hotesl we saw in the area (Old Town/Ciudad Vieja) - it is spotlessly clean, very white & bright, with stylish modern rooms & good quality bathrooms. It is very near the main square (2 minutes walk) and the livlier streets for nightlife - it is actually much nearer than the map on expedia suggests. Happy […] we picked this one. Read more

Genuine Expedia guest review

Very welcoming atmosphere. Good music in the lobby. Excellent rooms and the design of everything is very "clean". Good breakfast. Highly recomended.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great decor, friendly but under-staffed so breakfast in the poorly finished roof terrace a bit of a scrum. Location just off cultural area so fine for tourists taking care. Could do with a bar. Not an hotel for business.

Genuine Expedia guest review

take care that they won't assign a room ending with 16! These rooms are terribly small - never ever accept such a room for more than 1 night and only if you are alone. The normal "Concept" rooms are spacious and - as the whole hotel - brand new (opened 2011), AC worked silent, beds were wide and comfortable. We used the pool (ok) and Sauna (too cold) […] in the basement (no windows), breakfast was typical for LTA (not much choice, coffee very thin). The problem this hotel will have soon: for yield management reasons (investors might request this?) the Esplendor group (managed by Buenos Aires) overbooks this hotel with huge groups from Brazil (busses). This made us to stay one night in the tiny room as the others were needed to work as triple rooms... The big "yield" means that the rooms will be soon rocked down. already now (after couple of months) we could see missing room numbers, loose shower installations etc. The management in BsAs seem not to interested to fix this! Breakfast was the real chaos as the waiters are low motivated und not educated for gastro business, they don't replace the dirty dishes and almost can't manage to refill the buffet... the location is "dead" at night - nobody in the street only some young strange guys - I'm not sure if it's save to walk too far from hotel alone at night? In a nutshell: nice hotel, poor management remotely from BsAs and not the best location for tourists!! Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Las instalaciones y limpieza son razonables.El servicio brindado por el personal del Front Desk fue muy pobre. Es sorprendente que un Hotel de esta categoría no cuente con rampas en las escaleras.

Genuine Hotels.com guest review

O hotel é lindo, novo, mas faltam atençao a detalhes como arrumaçäo do quarto (que nao foi realizada em uma das noites e näo foi resolvido pela recepçao por náo haver camareiras a noite!) A piscina é ótima mas apesar de possuir aquecimento nao é mantida aquecida, além disso, a hidromassagem náo estava funcionando, assim como os chuveiros da area da […] piscina! O café da manha é desatento, a reposiçao é demorada e em dois dias acabou o suco e nao havia mais no hotel! O hotel é muito bonito, o mobiliario é ótimo e o quarto é muito confortável e possui tarifa competitiva, porém o staff do hotel deveria ser mais cuidadoso! Ps.: Aos que falaram sobre o estacionamento, realmente o hotel nao dispoe deste serviço, porém deixei o carro alugado todos os dias na frente do hotel que possui 3 vagas reservadas para hóspede e náo tive problema algum! Read more

Genuine Hotels.com guest review

Bel hôtel, bien place avec petit déjeuner et wifi dans la chambre... Si on devait faire une critique ce serait la température de la piscine (un peu froide) .. Très bon rapport qualité prix... À condition de réserver par internet....

Genuine Hotels.com guest review

Foi curta e muito boa. Marquei no site que precisava de quarto com acessibilidade e cheguei lá estavam todos ocupados. Prédio antigo porem todo reformado e muito limpo. O lugar é deserto porém seguro, 2a rua paralela a 18 de Julho, principal da cidade. Dá para andar a pé pelo centro histórico, perto do ponto do BUS de tour e perto do cassino.

Genuine Hotels.com guest review

En 5 dias no cambiaron las sabanas a pesar del calor.El desayuno era escaso y malo.El último día no limpiaron la habitacion y no dieron explicaciones.Conseguir hielo por la noche era muy dificil, pero con propinas se conseguia.El pricipal atractivo del hotel para mi era la piscina por eso lo elegí y se estropeó al tercer día. En fin no se cumplieron […] los servicios mínimos garantizados y la relación calidad- precio no se ajusta el hotel es carísimo para los servicios que ofrece. Read more

Genuine Hotels.com guest review

El hotel está muy bien ubicado para quien hace turismo,pero el desayuno era escaso lo que motivó muchas quejas de los clientes , en los dias que estuve no me cambiaron las sábanas, a pesar del calor que hacía, el ultimo día no arreglaron la habitación, la principal atracción del hotel que para mi es la piscina,dejó de funcionaral tercer día, en fin […] un desastre, que se puede hacer cuando no se cumplen los ´sevicios mínimos garantizados? Read more

Genuine Hotels.com guest review

O Hotel promove festas particulares nos fins de semana. Estas festas se prolongam pela madrugada, incomodando o descanso dos hospedes e diminuindo ainda mais o atendimento aos hóspedes, que já é feito com pessoal reduzido.Se o objetivo da viagem é passeios turisticos em que se necessita descanso à noite há que considerar este detalhe.Também é negativo […] o pequeno número de funcionários atendendo, que não conseguem dar a atenção aos pedidos dos hóspedes, como reposição de toalhas, frigobar, etc. No mais o hotel tem muitas qualidades, é bonito e bem localizado. Não possui garagem mas os quartos são bem confortáveis. Read more

Genuine Hotels.com guest review

El hotel está remodelado y sus instalaciones son nuevas. La habitación era grande cómoda y las toallas y sábanas son nuevas. Como cosas malas: el suelo de la habitación tenía algunas manchas, la bañera estaba tapada, las toallas olían a lejía.

Genuine Hotels.com guest review

el hotel bien, el desayuno malo y falta limpieza.

Genuine Hotels.com guest review

Hotel muito bem localizado no centro de Montevidéu, que oferece todo o conforto e comodidade para a estadia nesta cidade. Sem duvida uma excelente escolha, não apenas pela localização, mas pelo serviço oferecido. Dos três quartos reservados, um era muito espaçoso, ao passo que outros dois deixavam um pouco a desejar nesse quesito.

Genuine Hotels.com guest review

destape el desague de la bañera estaba llena de pelos y se nos inundo nos robaron en la puertra del Hotel ( rompieron un vidrio de nuestro coche) y antes de dejar la habitacion, la limpiaron y no me dejaron entrar nuevamente, todavia no habia heche el chek out

Genuine Hotels.com guest review

Très bonne impression, hôtel récemment rénové très bien tenu, excellent petit déjeuner buffet dans salle avec vue au 5ème étage, permet un bon repos après journée fatigante. Bien situé par rapport au centre historique et musées.

Genuine Hotels.com guest review

Excelente.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

exelente, saludos

Genuine Hotels.com guest review

Hotel bem localizado, próximo à 18 de Julio. Limpo e confortável, com boas opções de lazer e entretenimento. Preço intermediário.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Razoavel, o assoalho faz muito barulho quando você se locomove dentro do quarto. A loalização não é boa.

Genuine Hotels.com guest review