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1 room, 2 adults
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Rua Do Vale 17, Bairro Alto, Lisbon, 1200-472, Portugal, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 21 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    3.7
  • Comfort
    3.9
  • Condition
    4.0
  • Neighborhood
    3.8
5.0 / 5Outstanding
"Cozy spot just down from popular area"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
First trip to Lisbon, so didn't know what to expect from any of it. Also this was the first night of the trip, so we were coming from the airport. It's not the easiest to find without GPS so I would strongly advise a taxi to get there the first time if this is not available. There are no postings on street indicating you have arrived, which has a nice appeal once you know you're in the right place. Management will send access code just before check in date, so MAKE SURE to have ability to check email beforehand. Aside from the above pointers, this was a very pleasant and clean place to stay. Like all apartment-style settings, you should bring along any bath soap and shampoo you will need. There was dish soap and hand soap there. We had to provide toilet paper halfway through the visit. Clean sheets and towels were waiting for us. The neighborhood is a beautiful area of town. The apartment is just down hill a bit from most of the action as well as the square, but is really only about 5 min or so walk to get there. I would strongly recommend this place and would enjoy to stay with them again.
Genuine Hotels.com guest review
2 night romance trip Aug 11, 2014
Jonathan
US
3.0 / 5Good
"Good for budget vacation"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
We chose to rent an apartment because it had room for 4 travelers and a full kitchen which made it a more cost effective option than renting 2 hotel rooms and eating all our meals in restaurants. I was more than adequate for our needs. I would have liked to have received better instructions on the check in process and directions to the parking. The door to the apartment is located on a one-way side street which is a bit of a challenge to get to and stopping in front is not really an option. There is a good parking garage up the street and around the corner. We arrived later in the evening and did not find anyone at the location to check us in. We called the phone number that was listed on the reservation confirmation e-mail but the person we reached was the previous manager of the property. He was able to give us the contact information for the current manager who sent someone over to check us in, but it took them 45 minutes to arrive. This is an affordable and practical option, but nothing fancy. I recommend that you call ahead of time to arrange your check in.
Genuine Hotels.com guest review
4 night trip Mar 3, 2014
DJ
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Great apartment"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Portugal Ways had an over booking at the original apartment we rented and out is up in this one instead. It was not the location we chose but it was a cute apartment and very clean and a good location.
Genuine Hotels.com guest review
3 night business trip Apr 18, 2014
A Traveler
GB
4.0 / 5Excellent
"Good Choice"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This flat had much to recommend; spacious, extremely clean, well equipped, good location. The only downside is that check-in is not as straightforward as it might be, if not prepared, and there is nowhere to leave luggage after checkout. As long as this is taken into consideration, then the flat is a good alternative to a hotel, especially for a longer stay.
Genuine Hotels.com guest review
4 night trip Apr 3, 2014
A Traveler
GB
4.0 / 5Excellent
"Excellent value, great location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
A beautiful and comfortable apartment in the heart of Lisbon. Only a 5-10 minute walk from the underground station, the apartment is in a lovely neighborhood that has plenty of bars and great value restaurants. The size, cleanliness and comfort of the apartment surpassed my expectations. It was the perfect place to relax after a day of navigating the city.
Genuine Hotels.com guest review
3 night trip Apr 3, 2014
Chris D
GB
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Flat is great. Suggestion to get a hairdryer and at least a bar of soap to wash hands (we came on Sunday and couldn't find an open shop)
Genuine Hotels.com guest review
2 night trip with friends Mar 23, 2014
A Traveler
GB
5.0 / 5Outstanding
"Great room, location and service!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really big and clean room in a great location. Super friendly staff at reception helped make this stay a memorable one.
Genuine Hotels.com guest review
2 night trip Jun 5, 2013
lmh
AU
5.0 / 5Outstanding
"Excellent apartment"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
As you can see the name of this hotel "Apartment", I think it is apartment not hotel. Then if you want to stay normal, I don't recommend. There isn't any room service... But the location of my room is near the embassy it's a very quiet and safety area. There are big living room, large bed room, separate kitchen, bathroom x 2. And I could see the river of Lisbon by the window. And cost was less than normal hotel!! On next time visiting Lisbon I will absolutely stay here again. Awesome CheckInLisbon Apartments Bairro Alto and hotels.com!!
Genuine Hotels.com guest review
4 night trip May 29, 2013
contraviola
AS

The following reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Appartement bruyant et vieillissant"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    4.0
Appartement très bien situé, lits confortables, cuisine équipée mais l'ensemble est vieillissant et se dégrade. Attention la chambre donne sur une terrasse voisine très bruyante, impossible de dormir parfois... Le réseau wifi quasi inexistant, signal faible et débit nul. Amoncellement de détritus et autres poubelles du quartier devant la porte de l'immeuble. Je reste très partagé sur cette adresse...
Genuine Hotels.com guest review
6 night family trip Jul 30, 2014
Jacky
FR
1.0 / 5Poor
"otroligt dåligt alltihopa"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Enbart vå positiva saker: inredning var helt ok. Bemötande i telefonen var trevlig.Annars är besvikelse total!Vi fick ett rum i källare och det luktade mögel. I porslin hittade vi mögel och smuts!... det luktade fruktansvärt mycket damm (jag är alergisk och dörför extra känslig)... området är inte det bästa, som jag har förstått det... fasaden var ritkigt illa (såg gammalt och förfallet ut)... badrums handfat droppade vatten igenom... jag vet inte vad mer jag kan säga... oerhört stor besvikelse. Vi tittad epå deras andra lägenheter och de såg oerhört bra ut och luktade bra... så...vi hade jädrans orut som fick en lägentet i en källar-våning...
Genuine Hotels.com guest review
4 night trip Jun 15, 2014
portugisen
SE
3.0 / 5Good
"Apartment with good location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed in room in street floor. It was noisy and quite unsecure. Room was pretty clean, room was not totally ready for us at 2 pm when we arrived. Location is good and it's reasonable walking distance from shopping streets.
Genuine Expedia guest review
Other trip Jun 10, 2014
Hanne
FI
3.0 / 5Good
"Mauvaise surprise"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Malheureusement l'appartement loué n'a pas correspondu au descriptif de la location . Le chek inn se fait par internet sans avoir été prévenu par mail. 3 jours avant l'arrivée il vous est adressé un mail avec les codes d'accès autant consulter votre messagerie!!!! À notre arrivée , nous prenons possession de l'appartement , linge de maison réduit aux serviettes de bain, pas de tapis de sortie de douche , pas de torchons pour la cuisine. Pas de bouteille d'eau de courtoisie comme annoncé et surtout pas d'accès à la wifi . Le code d'accès nous a été donné par mail mais nous n'avons pas l'accès au réseau . J'ai contacté la direction qui ne m'a pas rétablit la wifi de tout notre séjour . La disponibilité de la wifi faisait partie de nos critères de choix et nous ne l'avons pas eu . La propreté de l'appartement est limite et il sent le renfermé. Cette location nous a laisser une mauvaise impression . Dommage !!!
Genuine Hotels.com guest review
3 night romance trip May 13, 2014
63
FR
4.0 / 5Excellent
"面白いリノベーション物件"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
下町Bairro Altoにあるアパートということで予約しておいたのですが、意外なこと、面白いことづくめでした。まず、宿泊予定の前日にメールが届き、無料wifiのパスワードを知らせるとともに、チェックイン方法を指示してきました(この点からして、ネット環境にいる必要あり)。住所の家のドアにキーパッドがあるので、利用者はメールで指示されたコードナンバーを入力して開錠、予約期間内は自由に利用、チェックアウト時はただドアを閉めて出ていけばいいとのこと。 実際、アパートの主にも誰にも会うことがなく、その点は残念でした。今思うと、スパイのミッション遂行みたいでした。 で、肝心のアパートですが、狭い小路から中に入ると、1階フロアのみの住まいになっていて、表がリビング、台所と浴室は中央部、奥が寝室という贅沢な広さ。アパート全体がIKEAの家具調度でリノベーションしてあり、備品もすべてイケアのものでそろえてあって、モデルルームそのものでした。(洗濯機も掃除機もアイロンもヘアドライヤーもあります、その他のものは当然)。 ただ、狭い小路に面した1階ということで、表窓、表ドアを開けると、中が丸見えで、やはりカーテンを引くしかない。奥の寝室は崖の上の隣家と接していて、空気抜きの窓しかない。湿っぽい谷底の家はちょっとうっとおしい。でも、みなこうやって生活しているんだ、と。 台所は冷蔵庫や電子レンジはもちろん、コンロは電磁調理器と見まごうすてきな電熱ヒーターなど完全装備。冬の暖房はたぶんパネルヒーターひとつと思われます。 この古びた下町の住まいをここまでリノベーションした努力には脱帽。陽差しは、夏はいらない、風通しは人目を気にせず実行、という流儀を通せば、ここは何週間も過ごすのに適した理想的な宿です。
Genuine Expedia guest review
Other trip Apr 25, 2014
A Traveler
JP
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very friendly and helpful personal, location is great, the flat is also very clean and it has all the necessary equipments: dish washer, washing machine,etc.
Genuine Hotels.com guest review
3 night trip Oct 15, 2013
A Traveler
SE
4.0 / 5Excellent
"wohnliches Appartement in zentraler Lage"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
durch die zentrale Lage war es schon am Abend, an dem wir ankamen ein guter Ausgangspunkt, die Altstadt von Lissabon zu erkunden, um danach in eine geschmackvoll gemütliche Umgebung zurückzukehren, ein portugiesischer Wein stand zur Begrüßung bereit.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
DE
5.0 / 5Outstanding
"Great apartment"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Really nice surprise for my stay in Lisbon. A huge apartment for the price of a regular hotel room. The staff is very nice but careful, there is not a 24h reception. So call them before you get there. Very convenient location. Everything you need is in the apartment. Go for it !
Genuine Hotels.com guest review
2 night trip Sep 14, 2013
A Traveler
FR
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    -
  • Neighborhood
    4.0
passer quelques jours pour visiter le portugal appartement spacieux très bien achalandé terrasse appréciée et merci de l' accueil par contre dommage - BEMOL très difficile de dormir dans la chambre donnant sur la rue au regard du bruit escalier raide pour accéder à l'appartement lit double très bas
Genuine Venere guest review
Other trip Sep 9, 2013
A Traveler
FR
3.0 / 5Good
"Okay.. dog ingen køkkengrej"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
stor stor lejlighed med 2 små terrasser med formiddags sol. Lyn hurtig wifi net. Eneste minuser var de 2 små terrasser, STORT minus køkkengrej, en gryde, frokostknive, gafler, skeer 3 stegepander, 1 fad, 1 saks, Prøv at lav mad her. Så kunne vi lige så godt have været taget på telt tur. Hak et løg, skær noget brød, skær noget kød, pisk noget flødeskum, lav noget sovs.. Man kan intet.
Genuine Hotels.com guest review
8 night trip May 29, 2013
A Traveler
DK
5.0 / 5Outstanding
"Très bon accueil et très bien placé proche de tout"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Très bon rapport qualité prix. Accueil personnalisé, des conseils pour le séjour. Appartement très propre et bien équipé. Literie très confortable. Ruelle calme (mois de mars) et proche du tram typique N°28, proche de très bons restaurants et à 2 pas du centre animé. Prévoir un surplus à payer en cas d'arrivée après 21H.
Genuine Hotels.com guest review
3 night romance trip Mar 15, 2013
A Traveler
FR
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Genuine Hotels.com guest review
2 night family trip Jul 22, 2014
A Traveler
DK
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Genuine Hotels.com guest review
2 night business trip Nov 22, 2013
Martin
DK

TripAdvisor reviews for Portugal Ways Bairro Alto Apartments

Overall rating:Based on 16 traveler reviews

Most recent traveler reviews:

Overall Rating
"Filthy, mould, stinking, disgusting!!"
10/28/14 Teganandashley
Don't be fooled by the photos on bookings.com or the good rating that this place has. It is absolutely filthy and covered in mould with a foul smell that hits you as soon as you open the front door. After travelling around Europe for 3 months and staying in all kinds of accommodation, this place was by far the worst. It is revolting and I really can't find one nice thing to say about it. The location is not good and too far from any attraction, the area that it is located is horrible. The apartment has no natural light, the furnishing are old and stained with who knows what. The sheets were covered in hair, the towels stank, the floors were dirty, the walls cracked and badly marked. We couldn't even stay here, we had to book elsewhere at our own cost. The owners of this place should be ashamed of themselves!!
Overall Rating
"Not good"
10/27/14 Passerby88 Noord-Brabant
On the plus-side: - To open the doors you can use a keypad with lockercode. This is really convenient if you stay with multiple guests (everyone who knows the code can access the house and no key is needed). - Overall, it has everything you might need (a kitchen with tools etc). - Metrostation Baixa-Chiado is a 15 minute walk. - From Lisboa Airport to the location by taxi costs about 9 euro's. On the downside: - We had one room (2 beds) and a sleeping couch. It was impossible to sleep on the couch due to noise from the surroundings (street). Appartment was not equipped for three persons. - The WIFI only works in the main room, not in the kitchen/bathroome etc. It's an unstable connection and sometimes it doesn't work for hours. - Really humid with mold in several places; not good for your health. - Nice place, but not really woman-friendly. Because Taxidrivers can't reach R. do Vale you need to meet them some place else. One of use walked for 5 min (at 6:30 A.M.) and got harrassed by locals multiple times. - Noise, noise, noise, noise.... this appartment is not suitable for the light sleeper. Tips: - Taxidrivers can't find the location. Ask them to meet you at the adjacent street (Calcada do Combro 82, in front of the Ygreja de Santa Catarina). Everyone knows this place. - Even in the middle of the night, it is not necessary to book a taxi in advance. There are a lot of taxis during the day and night! If you do want to book in advance (like I did), I would advice doing so by yattaxi (English speaking taxi driver, who knows the place!). - Metro Baixa-Chiado is a 15 minute (uphill!) walk. - It is not uncommon for the Metro personel to have a one day strike, so be prepared in advance! - Near the Metro station Baixa-Chiado is a little restaurant called To.Be. (nice and cheap). - in the main street C. do Combro (Calhariz) is a supermarket that closes at 22 pm. - In the same street is a trendy bar located on the highest level of the parking building. Just take the elevator or stairs to the top floor and simply be amazed.
Overall Rating
"So awful that we couldn't stay there for even one night."
10/01/14 GuelphValerie guelph
We booked and paid through Expedia to stay here August 6 - 9, 2014. It was so awful that we couldn't stay there for even one night. We ended up staying in another hotel at our own expense, not knowing whether we could get our money back for this Bairro Alto place at all. First of all, it isn't close to the airport as advertised: we drove for miles and miles to get there. It is farther away from the airport than nearly every other hotel in Lisbon. The cab driver had no idea where the address was, and had to phone to get lengthy directions. Next, we thought there must be some horrible mistake in our booking. The place is at the top of a garbage-strewn street that is so narrow and steep that a car can't drive on it. The rusty front door to the apartments leaves an 8-inch gap between it and the top step that it should have contacted. When you get inside via a lock-box that is several inches overhead, there are two extremely long, steep, dark, and narrow staircases to climb up (not mentioned in their advertisement) before you get to the apartment. Once inside, the furniture looks like it came from a low-class flea market (some of it was obviously previously broken and nailed back together using unpainted bits of wood), there are gaps in the floorboards up to an inch or so wide, the rug in the living room is filthy, there is a layer of dirt on all the floor moldings, and so on and on and on. We saw absolutely nothing that would say that this is a 4-star place as advertised. There is no wine, no friendly staff (there are no staff on site at all), no on-site store, no massages, etc., etc., like I saw people mention in reviews of this place. It looks nothing like the pictures at all. It took me over a month to get all my money back from Expedia, but I finally got it.
Overall Rating
"BEWARE - they overbooked us and the alternative accomodation they offered was nothing like the one we had booked!!!"
01/05/14 Afrodeeta Malta
We are two couples who booked (through booking.com) a two bedroom/two bathroom (with terrace) apartment with Check In Lisbon apartments for the new year period. We made our booking as early as September 2013. We printed out our confimation email and everything seemed fine and we were really looking forward to our little holiday. Six days before our holiday I sent an email to CheckIN apartments to inform them of our time of arrival so that someone would meet us to give us the keys once we arrive at the apartment in 17 Rua do Vale. Much to our dismay this is the reply I received: "First of all thank you very much for your concern. Unfortunatelly CheckinLisbon Apartments doesn't have very good news for you. Due to a mistake in our system we were only informed about your reservation, this morning through your email.Your reservation is in overbooking with another one m,ade previously to yours.As this is our mistake, we called booking.com to help us with this issue so the demage can be minimum to all: You, CheckinLisbon and booking.com......." To cut a long story short - we lost our two bedroom/two bathroom apartment + terrace in the Bairro Alto area of Lisbon which we had booked more than 3 months before and which was confirmed to us. We were offered many alternatives but they always fell short of our requirements. So as not to end up without a roof over our heads we had to go for 3 star hotel in a completely different area (Baixa) and this really left us sore about the whole thing. Book an apartment here at your own risk.
Overall Rating
"excellent apartments!!"
09/10/13 Maytalmizrahi Tel Aviv, Israel
we stayed in the apartment for 4 days. we enjoyed every minute of it!! The rooms were very big, comfortable and clean. good location, very close to the center but in a quiet area, and the staff were very friendly. we highly recomend this place!!
Overall Rating
"Well located and well fitted"
06/19/13 advoctae Victoria, Canada
We booked a 2 bedroom apartment for 2 nights. The apartment was well equipped and well maintained as well as very clean. We would use it again. It has good access to tram 28 and many attractions in the Bairro Alto area. There are several grocery stores nearby for you to buy food for making meals in the kitchen. If you prefer, there are many restaurants within easy walking distance. We also enjoyed a meal on the apartment terrace.
Overall Rating
"Excellent appartment for a large group"
05/21/13 Oudt Bilthoven
We booked two appartments at Vale appartments for a stay of nights with a group of 12 people. The large appartment (8pp) was execellent. Very pretty and extremly well equiped. Also with a large outside area wher you can have a nice open air breakfast. The location is also execllent, right in the middle of Bairo Alto. Nice retaurant Zapata at walking distance. Truly execllent value. The second appartment (6pp) was less beautiful but still a good choice.
Overall Rating
"Unpleasant stay"
04/08/13 MariaP861 Porto, Portugal
A strong mutual disliking from the start between myself and the manager lead to him being unable to answer simple questions like where my children and me could get dinner at 10 in the evening. The 6-person apartment was ill-fitted: just 4 chairs, 4 cups, the bed sheets were too small for the sofa-beds, a thing that skipped the attention of the management, because the sofa-beds weren't made up yet! Internet connection was to weak, dirty rugs. Good location though.
Overall Rating
"Nice apartment in a good location"
04/29/12 jwatkins0 Perth
A well located nice apartment, received a warm welcome from Dayana. Nothing was too much trouble, they even did my washing for me when the machine in the apartment was not working. The welcome bottle of wine was appreciated and they booked my taxi for the train station for me. Highly recommended.
Overall Rating
"Muy acogedor"
01/07/15 Marta R
Fui en pareja y reservamos la habitación por 4 días y 3 noches. El apartamento está muy cerca de el metro de Baixa-Chiado y en Barrio Alto. Localización excelente. Todo estaba recogido, limpio, agua caliente y el Wi-Fi funcionaba perfectamente. El único problema fue que la última noche, mientras dormíamos, escuchamos que alguien estaba forzando la puerta y apretando los botones del lockercode que hay instalado en la puerta de entrada para poder acceder al apartamento, nos asustamos y fuimos a ver qué pasaba: era un hombre con una mujer y su suegra, que les habían dado nuestro apartamento esa misma noche (nosotros teníamos reservado hasta el día siguiente). Dijeron que les habían dado el 17B, donde estábamos nosotros. No sé si fue una confusión de ellos o de Portugal Ways, pero al final ellos pudieron entrar en el apartamento de al lado, el 17A, en vez de el nuestro. Mi pareja y yo creemos que el código que les dieron era el mismo que el nuestro, y que no pudieron entrar porque, a parte de que teníamos una silla encajada en la puerta - por si las moscas - teníamos el pestillo interior puesto. La verdad es que fue una experiencia y anécdota más y no tuvimos problema ninguno con los 'nuevos'. A parte de esto, el lugar es muy acogedor, bien localizado, bonito y se puede vivir allí perfectamente.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews