"it was a great stay. we really enjoyed it"
the stay was great. the only disadvantage I see is that the hotel is a bit far from activitiesGenuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear A traveler, Thank you for taking the time to write a review. We are very happy to hear that you have enjoyed your stay with us. We are looking forward to welcoming you back with us in the near future. Warmest regards, Chris Batterham General Manager
"First trip to Phuket"
The staff are very friendly and do there best to resolve any issues that come up.Genuine Expedia guest review
"Do not expect any consideration of you situation"
The stay was fine. The hotel was OK. The beach was not useable. Our flight was delayed one day in Kuala, but there was no sympathy by the hotel - not refundable for non use. We still had to wait until 2pm to check in since the rooms needed to be made up. I will not use this hotel again. It seems close to the Air Port, but it is hard to find and even […] harder to get to. The management has no desire to make your stay a pleasent one unless you are willing to spend the cash. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear Steve, Thank you for taking the time to share with us your holiday experience. Please accept our apologies for the inconveniences you encountered during your stay. We do appreciate you mentioned some points where we need to work on and this feedback will certainly help us. Thank you again for your feedback and we hope to get the opportunity of welcoming you back in the future. Warmest regards, Chris Batterham General Manager
"Great Family resort"
While this resort is fairly isolated, it was great for a quiet family vacation. The beach was superb! Very long beach with clean white sand. We loved the food and ate there often because there were not a lot of other choices. There are other hotels down the beach that are a 10-20 min walk on the beach. Beach chairs were rather dirty but our room was […] very clean and room service was excellent. All the staff was EXTREMELY friendly and helpful. The resort will set up activities for you which include all your expenses (food, taxi, etc). It's not as classy as a 5 star, but it was a strong 4 star. I would definitely return there except for the 36 hour commute!!!! Read moreGenuine Hotels.com guest review
We were here for business (working Soi Dog of Phuket. An NGO to help with Thailand's street dogs) Soi Dog recommended this hotel for us and I am so glad they did. We had a great stay. The staff was WONDERFUL and everyone we met was so sweet and their customer service was the best. Your a bit isolated at this resort, for us it was fine due to we were […] working during the day. The sunsets were AMAZING, the pool was clean, the food was great, the beds and pillows were comfortable, internet worked great, we were able to adjust the room temperature to get relief from the outside heat, and again the staff was awesome. I would stay here again for my next trip back to work with Soi Dog OR if I wanted to vacation. Read moreGenuine Hotels.com guest review
"Nice family oriented resort"
Breakfast buffet was very busy, but then many people apparently left the resort as it quieted down nicely in the afternoon. Food in general was good, maybe just a bit bland for Thai Style. Geared more for families than couples, lots of kids. Check out was s l o w.....worst I've experienced lately. Service otherwise was good!Genuine Hotels.com guest review
"Quick lay over in ohiket"
We stayed two nights in at holiday inn. We didn't want to stay too far from the airport for just over a day of in Phuket. We mainly just used it as a long lay over. Anyway, the hotel was decent. Quiet. It was very empty when we went. It was just us an the flight crew from an Aiir Berlin flight. 15 minute drive from the aiport. (500 baht ride) It's […] right on an ok beach. This resort seems more family oriented than anything else. Darts, ping pong table and a trampoline make up the centeral grass are. Pool and pool bar near the beach. Also has a somewhat reasonably priced spa. ($30) for 60 min message. The food was mediocore. Cheap. $3-4 for pad Thai $2.50 for fried rice ect. There was a small shop, a pool table and dvds that you could borrow and watch in your room. The provided flash light did not work. We were missing an umberrlla. The ironing board was broken. The tv channels were fuzzy. It rained once. After walking on the beach barefoot there was a lot of sand in bed. Read moreGenuine Expedia guest review
"Far from local areas"
I was very disappointed since my we were ousted from the New Year celebrations, even after I made the payments to attend the New Year's party, I was told my reservation never made it in. The beach is very nice but the hotel is too far away from the local areas and too expensive to eat in (There are 3 local restaurants outside the hotel which servers […] really good dishes at a convenience price). The hotel does not offer any free rides to the local market all transportation must be pay. I will not go back there since it was not worth it. Read moreGenuine Hotels.com guest review
"Resort in the middle of nowhere!"
We stayed here on our honeymoon and i wish I had been warned beforehand that it is more than an hour away from patong which is where all the action and fun is in Phuket. The beach was empty and there was nothing to do in the area at all. The hotel is in the middle of nowhere literally so you have no choice but to stay in the resort. The hotel itself […] is alright but I don't recommend it to anyone simply because of the location. Do not stay there! Read moreGenuine Expedia guest review
"Will definitely go back."
We only stayed 2 days but it was great! Quiet location on a great beach front location!Genuine Expedia guest review
"Very nice quiet hotel!!"
This hotel was very nice. Pool and beach were beautiful. The food was very good but a little pricey compared to other restaurants on the island. This hotel was far away from the noise of the typical tourist areas...but this is exactly what I wanted. I would definitely stay here again.Genuine Expedia guest review
"Family with baby getaway at Holiday Inn Phuket"
Most of the facilities and services are good, however the Italian restuarant was very slow in serving and receving in guests. Took quite a while to get us seated even though we have reservation and our food were not served even though we can see it sitting at the counter for 10 minutes.Genuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear Chiang Hai, Thank you very much for taking time to write a review about our resort. We sincerely apologize for the inconvenience caused when we were unable to meet your expectations in Pesto Restaurant. We are working on addressing all of your concerns raised as it assists us in our continuous efforts on improving our guests’ experiences. Thank you again for your review and we hope we may have an opportunity of welcoming you back in the future. Warmest regards, Chris Batterham General Manager
"Don't do it."
Stayed at the hotel for a quick trip. The room had roaches and ants attacked a pack of sweets next to my bed. I checked out early.Genuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear Valued Guest, Thank you very much for taking time to write a review about our resort. We sincerely apologize for the inconvenience caused when we could not offer you a comfortable stay. We are working on addressing all of your concerns raised as it assists us in our continuous efforts on improving our guests’ experiences. Once again, thank you for taking the time to share your feedback. Warmest regards, Chris Batterham General Manager
"Stay here. Awesom spot."
Gosh! What a hotel, what a location, increible. I couldnt stop smiling. Tremendous place to stay.Genuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear Simon, Thank you very much for sharing your recent holiday experience with us. We are pleased that you find our resort awesome. We are looking forward to welcoming you back once again to the resort in the near future. Warmest regards, Chris Batterham General Manager
"Nice Resort with great staff"
I stayed for a conference and had an excellent time. The staff was pleasant and responsive. I got an upgrade since it wasnt peak season. The beach is a stones throw away. The only downside is the Taxi service is expensive! So if you want to go anywhere it costs big bucks. The other downside is that is remote. its 1.5 hours from patong and phuket city […] (plus add the cost of the taxi). If you are there to relax and enjoy the beach then this place is nice. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear A traveler, Thank you very much for your comments. Warmest regards, Chris Batterham General Manage
"perfect family getaway!"
We stayed 2 nights pool access room and we loved it! Kids didnt want to leave.. The pool access room is superb! We had quiet room, comfy bed, great pool, nice breakfast spread and private beach! The hotel staff treat us very well. location bit far from town makesure u had alternatives.. hotel 15 minutes to airport. We will definately come back!Genuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear Ann, Thank you very much for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcoming you again in the near future. Warmest regards, Chris Batterham General Manager
"Not for couples"
Conveniently located near the airport we stayed here one night before sailing from yacht haven marina. The hotel is new and comfortable set on Mai Khao beach which is a long quiet strip of sand. However, the hotel is rather faceless and impersonal. Lots of families and kids activities but not one for couples. As it is near the airport it is rather isolated […] and the taxi mafia in place in Phuket will charge a fortune to go anywhere. Read moreGenuine Expedia guest review
"Good for families with kids"
I was there to attend a wedding and stayed alone. But if you are bringing kids along, it is a great resort for children because they have a lot of child-friendly activities.Genuine Hotels.com guest review
"Short family getaway"
Great hotel if you want to get away for a short break. We had booked a family room which went down really well with the kids. They had their own room with a bathroom, tv and playstaion3. My daughter loved the kids club and she could have happily stayed there the entire day. Staff at kids club were very caring and accomadating on our requests. In […] summary, if you have small kids (2-10) then they will love the hotel. There are activities on site to keep them occupied and happy. One minor comment from the kids was the lack of a slide into the pool but part from that great place to get a way. Read moreGenuine Hotels.com guest review
"Fantastic breakfast and superb spa"
Rather hit and miss! Some excellent aspects but some disappointments e.g. brilliant start to the day with breakfast but not enough loungers (which were stained) around the pool; "Pesto" restaurant by the pool was 50/50 too with its service and delivering what it said on the menu. Outdoor film club was well received. The Spa was one of the best I have […] experienced. Top room and shower. Read moreGenuine Hotels.com guest review
"Quiet and comfortable resort next to the beach"
We stayed at the hotel for three nights, our first stay in Thailand, and we had a terrific and relaxed stay. The resort is next to the beach and far from the crowdy tourist areas, just like we wanted it to be for this short trip.Genuine Expedia guest review
"Misinformed Front Desk Staff"
Upon arriving at hotel there was no electricity. When checking in they offered to let our party ride the shuttle free into to town so we could wait it out till 5 p.m. (Over 7 hours with no electricity). We took them up on the offer and went into town. Upon returning we had to wait over an hour for the shuttle, once it arrived there was just enough seats […] on the shuttle bus for all of us that were waiting. Poor planning on hotel staff, as well as we tried on several days to get a taxi into to town later in the evening and were told no because it was too far. The language barrier as well as the fact that just telling a customer no without some kind of explanation might set better with one than not explaining the reason behind the lack of access to the main cities. If you are planning on going into town to shop the night market good luck as you cannot book a taxi to come pick you up unless you go through the concierge, at least this was our experience. Also when we complained about electricity and the shuttle being late, all that was offered was a free drink. Did not expect a lot but a free meal would of been much more appreciated. Hotel staff is not very knowledgeable on dealing with any foreigners. We are from USA, but noticed families from Russia and China getting same service. Would expect with the tourist trade that the staff would be more diversified. Read moreGenuine Expedia guest review
Typical Holiday Inn property, consistently inconsistent.Genuine Hotels.com guest review
近代的な ホテルで快適に過ごせました。Genuine Hotels.com guest review
"Très bel hotel sur une plage deserte ça existe !"
Marre des plages surpeuplées de Phuket ? À 20 kms au nord de Patong nous avons par hasard decouvert cet hotel alors que nous recherchions une belle plage au calme sans trop y croire. 10 kms de plage déserte s'offrent à vous et ça ç'est le reve ! L'hôtel est très bien, les chambres sont spacieuses, les restaurants sont bons. Si vous préférez vous méler […] aux touristes et vendeurs ambulants cherchez plus au Sud ! Read moreGenuine Hotels.com guest review
酒店很好，但是位置比较偏，适合带孩子的家庭。酒店没有接送服务，如果有就太棒了。Genuine Hotels.com guest review
"Bom custo/benefício - próximo ao aeroporto"
Fiquei com minha esposa por apenas duas noites, para nos recuperarmos da longa viagem de São Paulo a Phuket e, posteriormente, prosseguirmos para Koh Phi Phi. O hotel está próximo do aeroporto, porém distante das demais praias de Phuket (Paton e Karon), suas instalações estão bem conservadas e a praia em que está localizado é muito bonita. A qualidade […] do sono é muito boa, pois o quarto que ficamos possui excelente isolamento acústico, o que foi muito importante para nos recuperarmos da viagem. Para o propósito escolhido, o hotel foi perfeito. Entretanto, caso a opção fosse conhecer Phuket, eu teria me hospedado em outro hotel. Read moreGenuine Hotels.com guest review
"Sehr gutes Hotel, gerne wieder."
Sehr gepflegte Hotelanlage und Zimmer. Sehr freundliches und aufmerksahmes Personal. Super Frühstücksbuffet mit feinem Kaffee.Genuine Hotels.com guest review
"Royal et plages privée"
Magnifique hotel dans un endroit magnifique et somptueux, plage prive e personnel au soins, le petit déjeuner est royal avec des produits frais bravo seul regrets le taxi trop chère pour aller à pâtong, pour un jeune couple qui veut de la tranquillité et le calme loin du bruit de PAtong cette endroit est sublime , pour finir bravo pour le jacuzzi dans […] la piscine , nous reviendrons c est sur Read moreGenuine Hotels.com guest review
호텔 직원들 모두 친절해서 불편함이 없었습니다. 객실은 넓고 깨끗했어요.수영장도 깨끗하고 예뻤어요. 해변도 훌륭했어요.조금은 외딴 곳이라 다른데로의 이동이 불편했지만 조용해서 저처럼 쉬는게 목적인 사람에게는 안성맞춤인 곳이었어요Genuine Hotels.com guest review
völlig Überteuerte Unterkunft im Preis kein Frühstück enthalten. Ungereinigten Strand. Tote Käffer im Hotel Fluhren vor dem Zimmer. Abgelegener Standort.Preis Leistung stimmt nichtGenuine Hotels.com guest review
2014年旧正月に利用しました。部屋の作りは、シンプルで使いやすくなっています。（歯ブラシなし、シャンプーリンスあり）バスタブのない部屋でしたが、シャワールームが広く、お湯の量も十分でした。 プールは、一つのみで、ビーチはほぼプライベートです。大きな室内遊び場があり、幼稚園や低学年のお子様向けにです。 屋外には、トランポリン・ダーツ・卓球が無料でできます。 夜の7時から、子供向けの映画も屋外で上映されていました。 夕飯は、シーフードﾋﾞｭｯﾌｪをビーチで食べました。大きな魚も焼かれていたり、貝・エビ・イカもおいしかったです。テーブルに飾られている貝や落書きできるテーブルは子供たちに好評でした。 朝食は、定番メニューに加え、ヌードルスタンドやコヒーメーカで作るカフェラテなど、とても美味しく、充 […] 実していると思います。 ホテルのスタッフも、大変フレンドリーです。 私たちは、1泊のみでしたが、もっと泊まってもよいくらい楽しい時間を過ごせました。 Read moreGenuine Hotels.com guest review
"God kvalitet, topp frokost"
Noe dyrere å bo her, men det var et flott og behagelig oppholdGenuine Hotels.com guest review
전반적으로 깔끔합니다. 조식도 괜찮고요.Genuine Hotels.com guest review
Erwartungen wurden voll erfüllt - tolle Anlage! Absolut zu empfehlenGenuine Expedia guest review
ホテル自体には非常に満足しています。 レストランもおいしいし、子供(4歳)もプールも楽しんでいました。 年末の利用という事でホテル側も色々とイベントを用意しており、飽きることなく過ごせました。 しかしながら、Hotels.comさんで見たときには朝食(無料)となっていたのですが、いざチェックインしたら朝食付きではないとのこと。 予約表を改めて見てみると朝食付きと言う記載はありませんでした。 今回は過信もあったという事でホテルで朝食代を支払いましたが、あの記載の仕方には問題があると思います。 ホテルとしては全く問題ありません。スタッフの対応も良かったですし、お金払って食べた朝食も非常に満足です。Genuine Hotels.com guest review
03/26/15 A TripAdvisor Member
Breakfast is awful, tasteless food, you have to stand in line to be seated for breakfast! Room is shabby (block 4), air con is extremely noisy and you can not adjust the temperature and mode! Also smoke detector is flashing striking green lights right into your eyes (really annoying at night). Went to the kids club with my 19-month old son around 9 am (opening time), the door was open, we almost got inside, and was expelled! by extremely rude lady saying that it's 5 min to 9, and club is closed! Ok, than just put the "Closed" sign and lock the door. Way to work with kids with this kind of attitude.
"Clean and beautiful resort, friendly service!"
03/22/15 Li_Hui_Lee Singapore, Singapore
Stayed for 4 nights recently with my family. We usually stay at JW Marriott down the road but this resort came highly recommended so we gave it a try. For the price differential, I must say this is really good value-for-money! Rooms were clean and service was friendly. We fell sick midway in our trip and required more drinking water. They took note after one request and every time thereafter, provided us with 5 bottles of drinking water everyday. The kettle for boiling water was clean (i've seen alot of properties with rusty or dirty kettles) and the housekeeping does a good job of enduring the tiled-floors are swept and mopped properly each day. I appreciate clean dust-free floors. Breakfast was a good spread, as with most good Thai hotels, and we tried Pestos and J's for lunch and food was good too. The kids enjoyed the facilities especially the pool and the kids club. The pool gets warm and is very lovely in the evening, with a view of the sunset on the beach. I was impressed that the resort loaned picnic mats for guest to take to the beach, which was lovely. I also tried Tea Tree Spa and enjoyed the 90mins tea tree scrub and massage, in a beautiful private spa room with shower. Again, all very clean and well maintained. All in all, it is a great resort and holiday experience, and it is just about 1 star less than our usual experience in JW Marriott but gives us substantial savings (esp on peak periods)! Totally worth it!
03/22/15 vasundhara s Guwahati, India
Wonderful hotel. Next to a quiet beach. We went kayaking, rented them for an hour from the hotel. Waves were a little too vigorous for children. But they enjoyed the beach. Swimming pool is geared towards children as well. Our son (7yrs) really enjoyed the kids' club. We had to drag him away from the PlayStation! Staff at kids club really took care of children. Excellent breakfast. For the amount of money charged, services and facilities offered were excellent.
"Best value-for-money resort !"
I write a caveat first: if you are a young couple want to be close to the action, restaurants and shopping like Patong, this is NOT the hotel for you as it's up north in quiet Mai Khao. That aside, this is probably the best value, best bang-for-buck resort we have stayed in several years and we are very well travelled around Asia. My wife and I staying at room 6211 and we still can't make sense how they can fit such a good package for such a low price. For starters the renovation is brand new. I mean everywhere from the lobby to the room interior rooms, spanking new and clean. The basic room charge already included unlimited wifi, BIIIIG buffet breakfast. The service is impeccable, the staff are all very friendly. We ate at both restaurants and a lunch will set you back way less than 1000 baht. The centre pool is perhaps on the small side but it's very clean, has many activities, and plenty of deck chairs, and bigger than say Rennaissance next door or Westin, both of which we stayed in past year and double the price. Well done ICH this is definitely the best ever Holiday Inn we've seen globally.
"Good, quiet resort away from the action...."
03/14/15 83poolie Sydney, Australia
Overall it is a good hotel which is located on the beach. The resort is fairly large, but not so large that you would get lost. The staff try to be helpful and the house keeping staff always seemed to be smiling. Food is available through the two restaurants as well as through room service. The quality of the food available on the resort is not great, but it is also not terrible. We had room service once and it was average at best. The prices for drinks and food within the hotel are also way overpriced, even considering that you are at a resort. There are a number of independent food and drink places directly next to the resort and they are well worth the short walk. The quality, size of meals and also prices are much better than that available in the resort. There is a restaurant called Pesto, which I have reviewed and I would strongly recommend avoiding it, food is terrible as is the service. The room was clean and quite large, though there was some mould evident inside the shower. The room is air conditioned and it seemed to work correctly. There was a TV and DVD player in the room, there were about a dozen channels in a mixture of Thai, English, Russian and Chinese available to watch though the picture quality of some of the channels was low. A selection of DVDs are available to borrow from the resort centre, though the selection is very limited. We had free WiFi throughout our stay and the quality and speed of the WiFi was great, we did not have it drop out at all during our stay. There is a reasonably large swimming pool located to the rear of the resort, close to the beach. It was good though was in need of a bit of a clean, this was especially evident of the scum line, something which could easily be fixed. There is a shuttle available into Patong and the shopping centre, we did not use it as when we tried to book they told us it was booked out for the entire day. The clientele of the hotel is fairly mixed with a large proportion of Russian and Chinese guests. Be prepared for the rudeness of the Chinese guests, especially when it comes to losing your seat near the pool. Overall I would recommend the hotel, but don't expect it to be perfect. If I had the option I'd have given it 3.5 stars and not 4. I would stay again if I got a good rate though as I said before, eat at the non hotel eateries, they are of good quality and they are well priced.
"Lovely hotel :)"
03/12/15 Kelly O Gloucester, United Kingdom
Had a really nice stay here. Very nice and modern room on the ground floor with nice patio area to relax on. Also lush shower! All staff were always very helpful and friendly! The hotel grounds were very pretty and well kept and the hotel leads right onto a quiet, private beach which had the best sunsets. Really enjoyed the singers in the evening. The only negatives are our bed sheets were stained on the first night although after that night they were fine. Not enough sunbeds! Great hotel if you want a relaxing holiday by the beach. Not really anything around the area if u like to go out and explore though.
"PERFECT hotel. Be aware of unclean neighbouring restaurants!"
03/12/15 Francis P
This hotel is hands down the best hotel or resort I have ever stayed at. Friendly helpful staff, quality clean rooms and an amazing beach and complex. Take my advice very seriously, allways party slightly extra and eat on the complex. I wanted to save some money and pay for the food in the small restaurants situated next to the complex on the beach for a cheaper price. I came away with the worse food-poisening I could ever imagine! I was up all through the night being violently sick and you know what else, I also had to spend the following day in paradise in bed :( eat there at your own risk lol Aside from that I would love to return there and stay for longer, as for me, it was a dream location. Don't come here expecting it to be party heaven or in a busy location. Quiet beaches are my thing and the waves are unreal there, a perfect beachfront to work on some fitness and chill out.
"Peace and tranquility on the Andaman Sea"
03/06/15 RayMagsandBruce Norwich, United Kingdom
We stayed here in February 2015 on our way back to the UK from New Zealand. We chose this hotel because we hoped it would be quiet and far from the madding crowd. It was just as we had hoped - a beautiful quiet beach, a wonderful infinity pool, lovely grounds and clean, comfortable rooms. The staff were really friendly and efficient too. We took the hotel shuttle to Patong Beach and realised we had made the right choice in the Holiday Inn Mai Khao. Patong was really busy with a very crowded beach and not at all what we were looking for in a relaxing stay in Phuket. We went on a guided sunset bicycle tour organised by the Holiday Inn in Mai Khao and really enjoyed the experience - especially feeding the enormous fish in the lake by the temple which we visited on the tour. The hotel is not too far from the airport. Perhaps the only downside is the lack of local quality restaurants to make a change from the excellent restaurants at the hotel.
"Peaceful stay in Mai Khao beach"
03/06/15 Jarmo S Helsinki, Southern Finland, Finland
If want peace and quiet and a modern style resort hotel next to a wonderful, long and almost private beach for a reasonable price this is your place. The rooms have a very positive atmosphere with light, pale tones. Our room on the ground floor had an access straight to the pool which was wonderful. The hotel has two restaurants but if you want a more authentic thai dinner - for about third of the price - go to the thai place next door near the beach. The sea is wonderful and safe - so swim there, too. Beautiful garden with flowering trees and bushes and birds and lizards ;). The hotel arranges bus transfers to Patong three times a day. Recommended.
"Quiet start of the Thailand trip"
03/03/15 Busy_Traveller_1972 Warsaw, Poland
Stayed here with family (three kids). Wonderful property and like others have said ' in the middle of nowhere '. Small shop close by and some restaurants outside of the resort to have a change of Hotel foods and drinks which are also very good and for affordable prices. All in all a perfect resort with a beautiful pool for the kids. Really enjoyed it !
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