"First trip to Phuket"
The staff are very friendly and do there best to resolve any issues that come up.Genuine Expedia guest review
"Do not expect any consideration of you situation"
The stay was fine. The hotel was OK. The beach was not useable. Our flight was delayed one day in Kuala, but there was no sympathy by the hotel - not refundable for non use. We still had to wait until 2pm to check in since the rooms needed to be made up. I will not use this hotel again. It seems close to the Air Port, but it is hard to find and even […] harder to get to. The management has no desire to make your stay a pleasent one unless you are willing to spend the cash. Read moreGenuine Hotels.com guest review
"Great Family resort"
While this resort is fairly isolated, it was great for a quiet family vacation. The beach was superb! Very long beach with clean white sand. We loved the food and ate there often because there were not a lot of other choices. There are other hotels down the beach that are a 10-20 min walk on the beach. Beach chairs were rather dirty but our room was […] very clean and room service was excellent. All the staff was EXTREMELY friendly and helpful. The resort will set up activities for you which include all your expenses (food, taxi, etc). It's not as classy as a 5 star, but it was a strong 4 star. I would definitely return there except for the 36 hour commute!!!! Read moreGenuine Hotels.com guest review
We were here for business (working Soi Dog of Phuket. An NGO to help with Thailand's street dogs) Soi Dog recommended this hotel for us and I am so glad they did. We had a great stay. The staff was WONDERFUL and everyone we met was so sweet and their customer service was the best. Your a bit isolated at this resort, for us it was fine due to we were […] working during the day. The sunsets were AMAZING, the pool was clean, the food was great, the beds and pillows were comfortable, internet worked great, we were able to adjust the room temperature to get relief from the outside heat, and again the staff was awesome. I would stay here again for my next trip back to work with Soi Dog OR if I wanted to vacation. Read moreGenuine Hotels.com guest review
"Nice family oriented resort"
Breakfast buffet was very busy, but then many people apparently left the resort as it quieted down nicely in the afternoon. Food in general was good, maybe just a bit bland for Thai Style. Geared more for families than couples, lots of kids. Check out was s l o w.....worst I've experienced lately. Service otherwise was good!Genuine Hotels.com guest review
"Quick lay over in ohiket"
We stayed two nights in at holiday inn. We didn't want to stay too far from the airport for just over a day of in Phuket. We mainly just used it as a long lay over. Anyway, the hotel was decent. Quiet. It was very empty when we went. It was just us an the flight crew from an Aiir Berlin flight. 15 minute drive from the aiport. (500 baht ride) It's […] right on an ok beach. This resort seems more family oriented than anything else. Darts, ping pong table and a trampoline make up the centeral grass are. Pool and pool bar near the beach. Also has a somewhat reasonably priced spa. ($30) for 60 min message. The food was mediocore. Cheap. $3-4 for pad Thai $2.50 for fried rice ect. There was a small shop, a pool table and dvds that you could borrow and watch in your room. The provided flash light did not work. We were missing an umberrlla. The ironing board was broken. The tv channels were fuzzy. It rained once. After walking on the beach barefoot there was a lot of sand in bed. Read moreGenuine Expedia guest review
"Far from local areas"
I was very disappointed since my we were ousted from the New Year celebrations, even after I made the payments to attend the New Year's party, I was told my reservation never made it in. The beach is very nice but the hotel is too far away from the local areas and too expensive to eat in (There are 3 local restaurants outside the hotel which servers […] really good dishes at a convenience price). The hotel does not offer any free rides to the local market all transportation must be pay. I will not go back there since it was not worth it. Read moreGenuine Hotels.com guest review
"Resort in the middle of nowhere!"
We stayed here on our honeymoon and i wish I had been warned beforehand that it is more than an hour away from patong which is where all the action and fun is in Phuket. The beach was empty and there was nothing to do in the area at all. The hotel is in the middle of nowhere literally so you have no choice but to stay in the resort. The hotel itself […] is alright but I don't recommend it to anyone simply because of the location. Do not stay there! Read moreGenuine Expedia guest review
"Will definitely go back."
We only stayed 2 days but it was great! Quiet location on a great beach front location!Genuine Expedia guest review
"Very nice quiet hotel!!"
This hotel was very nice. Pool and beach were beautiful. The food was very good but a little pricey compared to other restaurants on the island. This hotel was far away from the noise of the typical tourist areas...but this is exactly what I wanted. I would definitely stay here again.Genuine Expedia guest review
"Stay here. Awesom spot."
Gosh! What a hotel, what a location, increible. I couldnt stop smiling. Tremendous place to stay.Genuine Hotels.com guest review
"Nice Resort with great staff"
I stayed for a conference and had an excellent time. The staff was pleasant and responsive. I got an upgrade since it wasnt peak season. The beach is a stones throw away. The only downside is the Taxi service is expensive! So if you want to go anywhere it costs big bucks. The other downside is that is remote. its 1.5 hours from patong and phuket city […] (plus add the cost of the taxi). If you are there to relax and enjoy the beach then this place is nice. Read moreGenuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear A traveler, Thank you very much for your comments. Warmest regards, Chris Batterham General Manage
"perfect family getaway!"
We stayed 2 nights pool access room and we loved it! Kids didnt want to leave.. The pool access room is superb! We had quiet room, comfy bed, great pool, nice breakfast spread and private beach! The hotel staff treat us very well. location bit far from town makesure u had alternatives.. hotel 15 minutes to airport. We will definately come back!Genuine Hotels.com guest review
Response by Holiday Inn Resort Phuket Mai Khao Beach Dear Ann, Thank you very much for your kind words regarding your recent stay at our resort. We are delighted to hear that you enjoyed your stay with us. We are looking forward to welcoming you again in the near future. Warmest regards, Chris Batterham General Manager
"Not for couples"
Conveniently located near the airport we stayed here one night before sailing from yacht haven marina. The hotel is new and comfortable set on Mai Khao beach which is a long quiet strip of sand. However, the hotel is rather faceless and impersonal. Lots of families and kids activities but not one for couples. As it is near the airport it is rather isolated […] and the taxi mafia in place in Phuket will charge a fortune to go anywhere. Read moreGenuine Expedia guest review
"Good for families with kids"
I was there to attend a wedding and stayed alone. But if you are bringing kids along, it is a great resort for children because they have a lot of child-friendly activities.Genuine Hotels.com guest review
"Short family getaway"
Great hotel if you want to get away for a short break. We had booked a family room which went down really well with the kids. They had their own room with a bathroom, tv and playstaion3. My daughter loved the kids club and she could have happily stayed there the entire day. Staff at kids club were very caring and accomadating on our requests. In […] summary, if you have small kids (2-10) then they will love the hotel. There are activities on site to keep them occupied and happy. One minor comment from the kids was the lack of a slide into the pool but part from that great place to get a way. Read moreGenuine Hotels.com guest review
"Fantastic breakfast and superb spa"
Rather hit and miss! Some excellent aspects but some disappointments e.g. brilliant start to the day with breakfast but not enough loungers (which were stained) around the pool; "Pesto" restaurant by the pool was 50/50 too with its service and delivering what it said on the menu. Outdoor film club was well received. The Spa was one of the best I have […] experienced. Top room and shower. Read moreGenuine Hotels.com guest review
"Quiet and comfortable resort next to the beach"
We stayed at the hotel for three nights, our first stay in Thailand, and we had a terrific and relaxed stay. The resort is next to the beach and far from the crowdy tourist areas, just like we wanted it to be for this short trip.Genuine Expedia guest review
"Misinformed Front Desk Staff"
Upon arriving at hotel there was no electricity. When checking in they offered to let our party ride the shuttle free into to town so we could wait it out till 5 p.m. (Over 7 hours with no electricity). We took them up on the offer and went into town. Upon returning we had to wait over an hour for the shuttle, once it arrived there was just enough seats […] on the shuttle bus for all of us that were waiting. Poor planning on hotel staff, as well as we tried on several days to get a taxi into to town later in the evening and were told no because it was too far. The language barrier as well as the fact that just telling a customer no without some kind of explanation might set better with one than not explaining the reason behind the lack of access to the main cities. If you are planning on going into town to shop the night market good luck as you cannot book a taxi to come pick you up unless you go through the concierge, at least this was our experience. Also when we complained about electricity and the shuttle being late, all that was offered was a free drink. Did not expect a lot but a free meal would of been much more appreciated. Hotel staff is not very knowledgeable on dealing with any foreigners. We are from USA, but noticed families from Russia and China getting same service. Would expect with the tourist trade that the staff would be more diversified. Read moreGenuine Expedia guest review
Typical Holiday Inn property, consistently inconsistent.Genuine Hotels.com guest review
호텔 직원들 모두 친절해서 불편함이 없었습니다. 객실은 넓고 깨끗했어요.수영장도 깨끗하고 예뻤어요. 해변도 훌륭했어요.조금은 외딴 곳이라 다른데로의 이동이 불편했지만 조용해서 저처럼 쉬는게 목적인 사람에게는 안성맞춤인 곳이었어요Genuine Hotels.com guest review
völlig Überteuerte Unterkunft im Preis kein Frühstück enthalten. Ungereinigten Strand. Tote Käffer im Hotel Fluhren vor dem Zimmer. Abgelegener Standort.Preis Leistung stimmt nichtGenuine Hotels.com guest review
2014年旧正月に利用しました。部屋の作りは、シンプルで使いやすくなっています。（歯ブラシなし、シャンプーリンスあり）バスタブのない部屋でしたが、シャワールームが広く、お湯の量も十分でした。 プールは、一つのみで、ビーチはほぼプライベートです。大きな室内遊び場があり、幼稚園や低学年のお子様向けにです。 屋外には、トランポリン・ダーツ・卓球が無料でできます。 夜の7時から、子供向けの映画も屋外で上映されていました。 夕飯は、シーフードﾋﾞｭｯﾌｪをビーチで食べました。大きな魚も焼かれていたり、貝・エビ・イカもおいしかったです。テーブルに飾られている貝や落書きできるテーブルは子供たちに好評でした。 朝食は、定番メニューに加え、ヌードルスタンドやコヒーメーカで作るカフェラテなど、とても美味しく、充 […] 実していると思います。 ホテルのスタッフも、大変フレンドリーです。 私たちは、1泊のみでしたが、もっと泊まってもよいくらい楽しい時間を過ごせました。 Read moreGenuine Hotels.com guest review
"God kvalitet, topp frokost"
Noe dyrere å bo her, men det var et flott og behagelig oppholdGenuine Hotels.com guest review
전반적으로 깔끔합니다. 조식도 괜찮고요.Genuine Hotels.com guest review
Erwartungen wurden voll erfüllt - tolle Anlage! Absolut zu empfehlenGenuine Expedia guest review
ホテル自体には非常に満足しています。 レストランもおいしいし、子供(4歳)もプールも楽しんでいました。 年末の利用という事でホテル側も色々とイベントを用意しており、飽きることなく過ごせました。 しかしながら、Hotels.comさんで見たときには朝食(無料)となっていたのですが、いざチェックインしたら朝食付きではないとのこと。 予約表を改めて見てみると朝食付きと言う記載はありませんでした。 今回は過信もあったという事でホテルで朝食代を支払いましたが、あの記載の仕方には問題があると思います。 ホテルとしては全く問題ありません。スタッフの対応も良かったですし、お金払って食べた朝食も非常に満足です。Genuine Hotels.com guest review
"Holiday Inn Resort Phuket Mai Khao Beach"
Devido à distância da Praia de Patong, o hotel poderia disponbilizar mais horários de transporte e com preços mais acessíveis.Genuine Hotels.com guest review
Fint Hotel, men der sker ikke noget i området. Godt stop inden man flyver hjem.Genuine Hotels.com guest review
ビーチでゆっくりお昼寝や読書を楽しみたかったんですがハエがとても多くてゆっくり昼寝や読書は楽しめなかったです。プールにあるデッキチェアに移動してもハエがウロウロ。レストランにもハエ。 ビーチはベストシーズン中だったのに赤い旗が立っていて泳ぐ事は出来ませんでした。 そして、海の透明度も悪いように感じました。プールもこれといってスライダーがあるわけでもなく普通のプールでした。 レストランのお味は良かったんですが、注文してから出てくるのも遅いしオーダーに来るのも遅い。パトンビーチにあるホリデイインに比べるとスタッフのレベルも低いように感じました。パトンビーチのホリデイインに泊まる事はあってもこちらには、二度と泊まる事はないと思います。Genuine Expedia guest review
"ホリデイ・イン リゾート プーケット マイ カオ ビーチ"
ホテルの施設もサービスもとてもいい。 しかし、ごはんが２日で飽きることと、ハエの多さが気になるところ。Genuine Hotels.com guest review
11/10/14 KaizenTraveler Singapore, Singapore
The resort is a must to experience for all travellers. Living life large and luxuriously. The service was great and the workers there were so kind as to always greet u. Food was exquisite and the best part was, i got a 5 star hotel at 2 and 3 star prices. To learn more on how to save money on travel, do contact me at firstname.lastname@example.org.
"Check-in 1/2 way through a 9 day stay..."
11/08/14 Cabrio San Francisco
Up until today, I was prepared to rate my stay at the Holiday Inn Phuket Mai Khao Beach Resort a solid 4 1/2 stars, but after today, w/ a second strike, at best, the overall experience drops to 2 stars. On the good side, the room, a "Jr. Suite w/ direct Pool Access," while certainly NOT, and I repeat NOT, a "Jr. Suite" in any industry acceptable nomenclature, is a large room, with access off the balcony to a semi-private pool is excellent and well worth the rate paid. House keeping staff are top-notch, as is front desk staff, I've no complaint with either, I fact I only have praise. Where the Resort is severely let down, is the wait staff at the on-site Italian restaurant Pestos, and the bell staff.. Strike #1, was wait staff who lied about why tables who were seated and ordered after I had were served their food before I was, causing me to literally walk out of a restaurant for the very first time in my life! Had they simply admitted their error, all would have been forgiven, but to have the audacity to lie and state the reason they received their food, whilst I still had not, 45 minutes after ordering, was that they had "pre-ordered" their food! If the idea were not in and of itself ludicrous enough, I witnessed the two tables order! Unforgivable! Strike #2, the Resort offers a shuttle service, for a fee, to Central Festival Shopping Center & Patong. Well given its a rainy day, I decided to head to the shopping center for lunch. Scheduled time between drop-off & pick-up a more than adequate 1.25 hrs. Well due to traffic crossing highway 402, which a fellow rider said is standard back-up given the 3 times he's made use of the shuttle, the driver tells me that although we've arrived 45 minutes late, he was leaving in 30 min so he could make it back to the hotel. 30 minutes! No offer of refund, no offer to pick me up later, 30 minutes or he'd leave me. Not even time to stop at KFC! Given the remoteness of this resort, again unforgivable. To be honest, unless the management can do something to turn this around, I shall not be returning to this hotel. Even as a Platinum Elite IHG Club Member with near 300,000 points on the books w/ IHG, I recommend choosing the J.W. Marriott. Should the G.M. wish to discuss this with me, I'd be more than happy to oblige (Rm. 8112). But for now, all I can say is a repeat customer to this resort I highly doubt I'll be nor would I recommend it to my many IHG Club followers on my blog!
"NICE PLACE TO RELAX"
11/05/14 Monica I Doha, Qatar
Phuket is becoming a very popular place because of it's attractions, but also is a very nice place to get away from the noise and routine. The resort is located north of Phuket city, from the hotel to the city will take you like 1 hour, but there are taxis and the hotel has a bus three times a day to the city. The Resort has every thing good restaurants, pools, beach. THe rooms are very nice and comfortable. People are very friendly and always willing to help you. Very nice and relaxing atmosphere.
11/04/14 Alexandra D NRW
we are really have mixed feelings towards the hotel. We stayed there for 5 nights, with a pool-access room. We were very happy with our room, the hotel itself looks really nice. There are 2 restaurants and we had dinner and lunch nearly everyday during our stay. We found the hotel very isolated but that was ok given the fact that we were looking for some quiet time. Nevertheless we had to walk near the Renaissance hotel to rent a scooter. Holiday Inn had no such a possibility which we really could not understand. The food quality was really good and we enjoyed the lovely staff at the restaurant. I understand that breakfast must be really stressful for the staff but maybe one could focus a bit more on doing things in a more relaxed manner - I felt a bit stessed after breakfast. This can be trained... But besides that service was really lovely!! We also could not complain about cleaniness of our room, all good. the SPA was nice and we really enjoyed it. The beach is lovely too. Now the negative part: the guest structure. During our stay ~80% from Russia. If you don't care about drunken people already at 10am then you are right here but we really cannot stand it. We were not able to relax in our room at night as there were guest sitting on the terrance and balconys around us, drunken and yelling until very late at night. Also we saw guests throwing their drinks into the pool, which might explain why the common pool seemed rather dirty. So besides the good points here, we wont come again and if we had not booked the pool access room, with our "own" clean water around us, we would habe checked out early. It's kind of sad as the hotel has lots of potential and the staff really tries anything to make your stay convinient (movie nights, free sports, free wifi). But we really liked the holiday inn concept and will for sure try another hotel from the chain.
"Better than expected, a lot better ;)"
10/30/14 tangylime Kuala Lumpur, Malaysia
We got in early and decided to pop by the hotel first since it was relatively close to the airport. It was 2 hours from check-in time and it was very nice to be given a room immediately. We had a deluxe and it was very spacious equipped with a day bed out on your personal balcony. The bed in my standards was impeccable. A little on the firm side but I like it that way. There's no bathtub but a rain shower instead. Everything about the hotel seemed rather new and well maintained. The breakfast was a wide plethora of international cuisines, you've got everything from a variety of styles of freshly cooked eggs, waffles, pancakes, to local Thai cuisine. There's a decent selection of fresh breads, pastries, scones and even a whole honeycomb. Also a variety of cereals, muesli, milk and even the local favourite yogurt drink available. Oh and the homemade fruit yogurt, yum. We had a good massage from the spa. The masseuses were well trained and gave very thorough massages. We've tried fancy spa resorts elsewhere and sometimes they just have good looking masseuses but not very good hands. In the Tea Tree Spa it wasn't the case, we had a very good relaxing session. On the second night, I decided to speak to the front desk about extending our check out time due to a late flight out. Cee was very accommodating and extended our check out time to 2pm. He explained if it had to be any later and he would have to charge a half day rate. Instead he offered us the usage of a shower room should we like to hang around the hotel and use the facilities until much later and needed to freshen up before our flight. I thought it was a fair option and accommodating enough. Thanks Cee! We also met a management trainee named Best, yes as in "the Best". Apparently the Thais enjoy adapting short nicknames and hers was Best. She was very well spoken and a great conversationalist. She shared that the resort is only 3 years old and built from scratch after the tsunami in 2011. She also helped line us up for some in-resort activities. We even received a personal note left at our room door explaining that she would be off duty until the day after our departure and she just wanted to wish us a safe flight home. It was a very sweet gesture and it summed up our stay at the Holiday Inn Mai Khao Beach very nicely. Thanks Best!
"Excellent value for money"
10/29/14 Wendy w New Plymouth, New Zealand
We recently stayed at this resort for one night & found the experience perfect. Excellent all round. Friendly staff,very helpful & obliging.Lovely spacious rooms & ideal if you are travelling with children as the children's bedroom & bathroom is geared for kids with game console & children's activities. the resort has a lot of activities for young & not so young. Beautiful swimming pools. The breakfast was outstanding. We all wished we could of stayed longer & Definitely recommend this as a great place to stay
10/29/14 Gazal P Mumbai (Bombay), India
We took the room attached to the pool, excellent choice and totally worth the extra amount we paid. Just jump into the clean pool and back to the room! Beach attached to the property is another plus, absolutely pristine beach. We are vegetarians and requested them to make some veggie dishes for us for breakfast each morning, which they did splendidly well on our 2 morning's there. DVD's on rent. Excellent kids club and activities, had our daughter completely captivated and busy!
"Good quiet resort for families"
10/23/14 Gordonhktraveller Hongkong
We spent 3 nights here and surprised to get 2 pool access rooms at block1 which is at the front beach.staffs are very helpful and i like them all especially the gym guy and the pool barmen.we used 1 day to go to patong beach and let me remind all to use the 50%discount shuttlebus voucher.cos i thought that voucher was for the airport transfer i paid the full pricefare for patong.there are two local restaurants just outside the beach and i recommend all to go and try out the local thai food at cheap prices.massage on the beach is best done in the morning .hotels tee tree spa in the morning can get a 15%discount.if u dont like noisy crowd and prefer a resort just for relaxation this is the place to go.check up youtube cos i have done some aerofilming of the area.with love from hongkong.
"Peaceful and good value for money"
10/20/14 Martin R Killaloe, Clare, Ireland
Precisely what we were looking for. Quiet, empty beach, good value for money, fantastic resort services, family friendly staff, food is not bad, tea tree spa very nice includes 'my first massage' for kids. Sea was red flag in late September early October with 6ft waves with no life guard... But apparently in high season November onwards sea is flat and hotel provide water sports as well, Would recommend and return.
"Very good hotel"
10/13/14 VK N Perth, Australia
Located at quiet location and quite new. Staff are professional, rooms are clean and facilities good. We booked the family suite for 3 nights and was given the step into pool unit, which was brilliant. The private beach is nice and clean. Restaurant is OK, kids eat free promotion is well worth it.
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