"eager to please"
We completely disagree with the previous comment. The staff exceeded our expectations. Our wake up call was prompt but we didnt answer property. They called again and we still fumbled with the cordless phone but they were so nice they came and knocked on our door. The concierges were outstanding. Setting up drivers English. speaking tour guide Mario […] was great and our airport transfers. Marcella assisted us when the winery tour bus we arranged on our our never came. Always above and beyond our expectations, we look forward to staying here again. Read moreGenuine Hotels.com guest review
"The killer is the pool bar at the top on 9 floor!!"
Excellent combination for business and leisure!!Genuine Hotels.com guest review
"Liked...But Wouldn't Stay Again"
The hotel is great, the rooms are modern and well-kept, however, as far as quality of service...the hotel seems to be lacking. They completely messed up my hotel bill and the person I had to deal with had a bit of an attitude problem. I will be staying elsewhere during my next trip to Santiago.Genuine Hotels.com guest review
"a modern gem"
very large superb rooms, great food and service, incredible design and comfort elementsGenuine Hotels.com guest review
"Hotel for business and personal travel"
The hotel had a very nice selection for breakfast. The Spa was less than expected but perhaps because one Sauna was under maintenance during my stay. The restaurants were very nice, but not highclass. The Concierges were extremely nice and supportive. All in all a good hotel to stay on a high middle-class.Genuine Expedia guest review
"My experience with Noi Vicatura"
It is very good hotel, service is fantastic. Room is very elegant, very clean. Hotel staffs are very friendly. I did not like breakfast. it is very simple. Quality and variety does not commensurate with this 5 Star hotel.Genuine Expedia guest review
"Wonderful find. Serene and elegant."
I travel to Santiago often, and sadly, I just found this hotel which I WILL return to. The rooms are elegant with really nice light and a simple asian/scandinavian aesthetic. The staff were wonderful overall although the room service ordering and food quality was less impressive.Genuine Expedia guest review
"Great hotel. Excellent location."
Noi is a great hotel, in quiet leafy Vitacura. Close enough to everything to be convenient, far enough away fir peace and quiet.Genuine Expedia guest review
"Comfortable and luxurious hotel, all the amenities"
Excellent hotel, 4 stars, many "extras" are standard: superbe bathrobes, ipod player, sound from the tv through speakers close to the bed and in the bathroom, electric curtains, etc. Almost everything is great, except for 2 things: the elevators are small and insufficient, and in most of the rooms you hear too much the noise coming from the lobby.Genuine Expedia guest review
"Was there on Easter Weekend..Hotel was Nice"
Hotel was nice, food was good, but didn't speak English well.Genuine Hotels.com guest review
Excellent hotel,very modern,a good restaurant in it. Excellent neighborhood.Genuine Hotels.com guest review
Excelent.. Stay again for sure .. Nice crowd in Bar .Genuine Hotels.com guest review
"Great place to unwind in Santiago"
Great neighborhood. Out of the mainstream, but easy to get to the action. Great art district right outside hotel and several fabulous restaurants.Genuine Hotels.com guest review
"Very expensive for a dissapointing experience"
The air conditioning system was out of order. 4 times different people came to the room and did not solve the problem. At the end, recognized it was a major problem with the whole system. After the cleaning of the room they left the carpet wet... The safe was not working properly. Although nice design and well located, the whole experience was very […] dissapointing, specially considering is a very brand new hotel. Read moreGenuine Expedia guest review
Excellent hotel for both business and pleasure. I will probably always return to this hotel for future visits to Santiago.Genuine Hotels.com guest review
Great location. Vitacura neighborghood its my favorite place in santiago, luxurious boutiques, wonderfull resstaurants, there is a beatiful park just two blocks from tthe hotel.Genuine Expedia guest review
It is a fine hotel, understated in its decor, no bling-bling tackyness at all. It is made in timeless style and good taste. Wonderful breakfast buffet, fun roof-top Bar and pool with a great view of the city and the Andes, and although I did not have the chance to experience the Spa, my friends were raving on how good were the massages.Genuine Expedia guest review
"Well located in Vitacura area."
Quality of serviceGenuine Hotels.com guest review
"Stay anywhere else but here, dreadfull."
On arrival the air conditioning in our room wasnt working. Despite assurances from the front desk it was being sorted, it took 5 hours and multiple calls from me before it was working...only to breakdown ten minutes later. We had hot water for about two minutes before it went and stayed cold. The sheets on the bed were dirty with stains, blood and […] hair. Management eventually gave us another room. I went to the reception desk to check our key cards would work with the new room but despite this I spent 5 minutes riding the elevator as I couldnt select my floor with the card then my card wouldnt open the room door. I wanted to use the computer and printer to check0in online and print boarding passes for the following day's flight. When it came to print the printer wasnt working. Made three calls to reception and waited 20 minutes for someone to arrive and say 'yeah, its not working' (he did help me print what I needed at the reception desk computer afterwards) The room blurb had conflicting information about breakfast times which meant we arrived to a darkened dining room an hour before it was actually due to start. I had doubled confirmed my taxi booking the night before only to find no taxi had been ordered at check-out. The staff were reasonably polite but I count my lucky I was there for only the one night. After a 14 hour flight the day before it was a stressfull unpleasant experience. Completely dysfunctional and inefficient. Read moreGenuine Expedia guest review
Very Pleasant.At times a bit noisy due to my room being above reception and the Hotel being very open plan.More sun beds in the pool area would be helpful-only 3.Genuine Hotels.com guest review
"Dreadful in an upscale neighborhood"
Do not trust the concierge of this Hotel. Made us four times for everything followed by apologies. Rooftop is very nice but 4 nights out of total five we stayed there, it was reserved for some function so pretty much no use for Hotel guests.Genuine Expedia guest review
"Very nice place to stay in upmarket Santiago"
Very nice hotel in a very upmarket area of Santiago. Hotel staff were generally very helpful. Included breakfast was very nice. Would recommend to others.Genuine Expedia guest review
"I will be back"
Excellent new hotel, only 2 months old, superb services, good looking girls, everything is new and nice. We used other 5 stars hotels in Santiago but you did not find hotel with nobody in pool and spa and such good and very motivated staff. The price is not cheap but it worth any penny spent. Hurry up, guys!Genuine Expedia guest review
Excelente experiencia en el servicio. Todo extraordinario.Genuine Hotels.com guest review
El hotel es muy bueno, pero la habitación era un poco ruidosa. Se escuchaba algo de ruido de la calle y el sistema de ventilación también era un poco ruidoso. Muy buen servicio.Genuine Hotels.com guest review
Excelente hotel,com restaurante italiano ótimo e farto..Genuine Hotels.com guest review
Muy confortable y excelente atención de su personalGenuine Hotels.com guest review
En el mejor lugar de Santiago, cerca. A todoGenuine Hotels.com guest review
Jätte mysigt hotell med sköna sängar o stort badrum. Ett hotell med härliga miljöer, restaurangen hade god mat och skön bakgrundsmusik o poolen på taket med härlig bar och fina bord med levande eldstäder. Romantiskt.Genuine Hotels.com guest review
"Servicio poco Prolijo"
La estancia muy agradable.El servicio de check in y out malo....como se trataba de noche de novios previo a Luna de Miel, mi suegro que reservo y pago por Hoteles.com fue el jueves a avisar que se trataba de novios y a pagar cualquier diferencia que hubiere. Le contestaron que por ser novios tendrian check out later, y que no debia nada mas, estaba […] todo pagado. ( la reserva decia salida 15,00 hrs.) Al momento del check out cobraron el IVA, a pesar de que 3 dias antes habian dicho que estaba todo pagado.......luego me dijo la recepcionista como gran cosa y para embarrarla mas todavia, dijo que la reserva no tenia check out later y que eran las 14, y que el hotel estaba haciendo esta concesion. Por ultimo no puedo dejar de manifestar mi molestia por que un hotel de esta categoria cobre estacinamiento por ir a buscar un pasajero, insolito. Read moreGenuine Hotels.com guest review
Excelente!!! El mejor hotel de Santiago para un fin de semana de encuentro!!!!Genuine Hotels.com guest review
Ótima localização, voltamos pela terceira vez... O serviço é muito bom, ótima estrutura de restaurante e barlounge. A arquitetura é diferenciada. Poderia melhorar a manutenção e limpeza. Recomendamos! Ótima opção para quem procura exclusividade em bairro diferenciado de Santiago.Genuine Hotels.com guest review
OtimoGenuine Hotels.com guest review
Bien, pero decae respecto a experiencias anterioresGenuine Expedia guest review
Impeccable in all details. The bar at the top level is not as beautiful as everything else, but is still pretty nice. Noi is more comfy and cheaper than big hotel chains and will make you feel great! At the entrance there is an shop that is much more a modern art gallery. It is a must to visit it and hear the explanations from the attendant. It feels […] like an exclusive art museum. Service and attention were personalized. I will not stay else were when I go back to Santiago del Chile. Read moreGenuine Expedia guest review
"Hidden precious and comfortable hotel of Santiago"
We stayed at the hotel 2 times for three nights altogether. Our first stay made us come back to overnight at the hotel, when we returned to Santiago. Firstly, I want to highlight that the hotel it is a nice, quiet and down-to-earth place and it differs from the other 5 stars hotel I have been staying. The kind staff and really top service, makes you […] fell as a special guest. The rooms are big, clean and comfortable. The hotel is situated in a peaceful area with nice restaurants nearby. Breakfast buffet is nice, the staff there are only in a bit of hurry. All in all a really nice place and the relative low prize-tag (includes breakfast) makes it very attractive comparing to the other 5 stars hotels in Santiago. I give the hotel my best. Thanks Again !! Read moreGenuine Hotels.com guest review
boaGenuine Hotels.com guest review
Pobre el desayuno!!!Genuine Hotels.com guest review
"Muy cómodo y tranquilo"
Muy buena en general, muy comodo y tranquilo, muy buen servicio y comida del PIEGARI.Genuine Hotels.com guest review
"Noi ...todo bien excepto la cuenta"
Al pagar la cuenta me incluyeron el Iva de la reserva efectuada calculado sobre la tarifa promedio de rack ( 50% mas alta de la pagada en Hotels.com ) como un miscelaneo de la cuenta y luego calcularon nuevamente el iva...es decir pague iva sobre iva ( y más encima más alto de lo real)Genuine Hotels.com guest review
"el mejor hotel de Santiago"
Desde la atencion hasta la comida del hotel, el spa, la cama... en fin, todo esta super bien. Es el mejor hotel de santiago sin duda.Genuine Hotels.com guest review
"Sobretodo .... maravillosa la atencion de su gente"
Es un excelente hotel, muy bien ubicado. Bonito. Cómodo, habitaciones amplias, limpias y muy bien equipadas. La calefacción funciona (cosa que no es posible decir de todos). Las camas muy cómodas. Pero lo que màs me impresionò es la calidez, amabilidad y dispocisión de la gente que nos recibiò, un ambiente cálido, cordial y personal. Absoluitamente […] recomendable. Mis felicitaciones. Read moreGenuine Hotels.com guest review
"Lo mejor de Santiago!"
Me he hospedado en varios hoteles en Stgo. Pero para resumir, el concepto de servicio que tiene noi, esta muy por sobré la competencia. Todo el personal es un 10. Lo recomiendo un 200%.......Genuine Hotels.com guest review
"Luxo e conforto em arquitetura diferenciada."
Surpreendeu! Ótima localização, bairro nobre com todas as conveniências ao redor e de fácil acesso. Arquitetura diferenciada, conforto e ótimo serviço. Restaurante excelente e bar na cobertura com vista 360º, um show. Boas opçòes no Spa e bom atendimento do concierge, muitas facilidades. Dois aspectos (pequenos) poderiam melhorar: banheiro não tem ducha […] higiênica e o chuveiro (que é ótimo) molha muito o piso e faltaram produtos de reposição no bar. Voltaremos e recomendamos!! Read moreGenuine Hotels.com guest review
"buen sitio para pasar unos dias tranquilos Bonito"
Muy buena y muy bueno Chile Pais con mucho crecimientoGenuine Hotels.com guest review
"Muy buen hotel pero no es 5 estrellas"
Habitaciones amplias y cómodas pero decoradas muy casual. Buenas instalaciones en general, excelente ubicación en Vitacura.Genuine Hotels.com guest review
"hotel pode melhorar"
o serviço do hotel é fraco, os atendentes poderiam ser mais atenciosos como deveria ser um hotel de seu padrão. a localização é ótimaGenuine Hotels.com guest review
"longe do centro"
a região do hotel é muito chique, mas chegamos domingo à noite e não havia nada aberto: eram 22h30 e a espera para um táxi foi calculada em meia hora. Dos três restaurantes do hotel, apenas um estava aberto e tinha uma só garçonete para cuidar de todos os pedidos. Lojas finíssimas e galerias de arte se sucedem, mas num quadro em que inexiste vida urbana, […] exigindo longas caminhadas para qualquer coisa mais corriqueira, como uma farmácia, estação de metrô, etc. Read moreGenuine Hotels.com guest review
O hotel é excelente. Beleza, design, acomodações, limpeza. Tivemos um problema com o ar-condicionado que não funcionou, em pleno verão. Pedimos algumas vezes para consertarem, e o problema não foi resolvido. Nem mesmo, uma tentativa de troca de quarto. Com isso, a estadia que poderia ter sido maravilhosa, deixou a desejar.Genuine Hotels.com guest review
"Realmente muito bom."
O Hotel é muito bom realmente, muito bem localizado, lojas ao redor, restaurante, a uns 10 minutos do centro de Santiago. A Concierge do hotel tem guias muito bom, taxis, informaçoes de passeios, metros tudo. Hotel muito bom tanto para negocio como para lazer com a familia. A atenção do hotel com os hospedes é muito boa, assim como os seus restaura […] ntes. Read moreGenuine Hotels.com guest review
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