"eager to please"
We completely disagree with the previous comment. The staff exceeded our expectations. Our wake up call was prompt but we didnt answer property. They called again and we still fumbled with the cordless phone but they were so nice they came and knocked on our door. The concierges were outstanding. Setting up drivers English. speaking tour guide Mario […] was great and our airport transfers. Marcella assisted us when the winery tour bus we arranged on our our never came. Always above and beyond our expectations, we look forward to staying here again. Read moreGenuine Hotels.com guest review
"Great hotel with fantastic service."
Hotel is located in a quiet neighborhood surrounded by fantastic restaurants and shopping. The rooftop bar has amazing views and is a great place for drinks or a quick dinner.Genuine Expedia guest review
"Classy, relatively new hotel on great neighborhood"
First time at Noi. Was treated very well from the first to the last encounter wstaff. Room was spacious and rooftop bar was elegant and fun. Liked the neighborhood with it's many restaurants and shops incl very nice Starbucks on the corner. Ww would definitely stay there again and recommend to others.Genuine Expedia guest review
"The killer is the pool bar at the top on 9 floor!!"
Excellent combination for business and leisure!!Genuine Hotels.com guest review
"Liked...But Wouldn't Stay Again"
The hotel is great, the rooms are modern and well-kept, however, as far as quality of service...the hotel seems to be lacking. They completely messed up my hotel bill and the person I had to deal with had a bit of an attitude problem. I will be staying elsewhere during my next trip to Santiago.Genuine Hotels.com guest review
"a modern gem"
very large superb rooms, great food and service, incredible design and comfort elementsGenuine Hotels.com guest review
"Hotel for business and personal travel"
The hotel had a very nice selection for breakfast. The Spa was less than expected but perhaps because one Sauna was under maintenance during my stay. The restaurants were very nice, but not highclass. The Concierges were extremely nice and supportive. All in all a good hotel to stay on a high middle-class.Genuine Expedia guest review
"My experience with Noi Vicatura"
It is very good hotel, service is fantastic. Room is very elegant, very clean. Hotel staffs are very friendly. I did not like breakfast. it is very simple. Quality and variety does not commensurate with this 5 Star hotel.Genuine Expedia guest review
"Wonderful find. Serene and elegant."
I travel to Santiago often, and sadly, I just found this hotel which I WILL return to. The rooms are elegant with really nice light and a simple asian/scandinavian aesthetic. The staff were wonderful overall although the room service ordering and food quality was less impressive.Genuine Expedia guest review
"Great hotel. Excellent location."
Noi is a great hotel, in quiet leafy Vitacura. Close enough to everything to be convenient, far enough away fir peace and quiet.Genuine Expedia guest review
"Comfortable and luxurious hotel, all the amenities"
Excellent hotel, 4 stars, many "extras" are standard: superbe bathrobes, ipod player, sound from the tv through speakers close to the bed and in the bathroom, electric curtains, etc. Almost everything is great, except for 2 things: the elevators are small and insufficient, and in most of the rooms you hear too much the noise coming from the lobby.Genuine Expedia guest review
"Was there on Easter Weekend..Hotel was Nice"
Hotel was nice, food was good, but didn't speak English well.Genuine Hotels.com guest review
Excellent hotel,very modern,a good restaurant in it. Excellent neighborhood.Genuine Hotels.com guest review
Excelent.. Stay again for sure .. Nice crowd in Bar .Genuine Hotels.com guest review
"Great place to unwind in Santiago"
Great neighborhood. Out of the mainstream, but easy to get to the action. Great art district right outside hotel and several fabulous restaurants.Genuine Hotels.com guest review
"Very expensive for a dissapointing experience"
The air conditioning system was out of order. 4 times different people came to the room and did not solve the problem. At the end, recognized it was a major problem with the whole system. After the cleaning of the room they left the carpet wet... The safe was not working properly. Although nice design and well located, the whole experience was very […] dissapointing, specially considering is a very brand new hotel. Read moreGenuine Expedia guest review
Excellent hotel for both business and pleasure. I will probably always return to this hotel for future visits to Santiago.Genuine Hotels.com guest review
"great hotel - incredible views from the pool!"
we stayed here on 1st january, our last night in chile after one week traveling around, the hotel was beautiful, excellent service and incredible views of the Andes - especially from the roof top bar/pool. there aren't very many sun beds (maybe only 7/8) but there are plenty of tables and chairs by the pool where you can relax with a drink, a snack […] and catch some rays with a book! Read moreGenuine Hotels.com guest review
"Amazing hotel. Would recommend to anyone looking t"
Amazing hotel. Would recommend to anyone looking to stay in Santiago.Genuine Hotels.com guest review
"Suit Stolen by Housekeeping, Dishonest Management"
Very disappointed. Hotel Noi is not worthy of our business or trust - they claimed they 'did not find my suit' when I left it in the door of my room on checkout. I was distracted due to a stomach bug. The Front Desk Manager claims only my 'empty suit bag' was found in the room, and no suit. I have contacted multiple people at hotel Noi by phone and […] email up to the Hotel Manager. Different stories from different people. While some attempt at lip service was made via email to return my belongings, the Desk manager seemed more interested in the monetary value of my belongings, than in returning them to me. Another staff member, while very polite, only gave delays and excuses and the response of 'we still have to check with housekeeping' etc after now 5 days. The general dishonesty and failure to return my belongings is a huge RED FLAG this hotel's staff lack ethics and rips off their guests. Hotel Noi management did not hold themselves sufficiently accountable in the follow up. I was embarrassed to involve our Chilean business partners in trying to reason with the hotel (I'm Australian and speak poor Spanish). Our business partners were of the opinion "Shame on Noi Hotels for this unprofessional behavior". It's surprising that a hotel which presents itself as business friendly and up-market would tarnish their reputation so blatantly by accepting this kind of petty theft by their staff. I'm willing to change my review if Noi Hotels is able to rectify the situation. STAY AWAY. Read moreGenuine Hotels.com guest review
"Every detail perfect"
This hotel was a gem of a find. The detail , the service , the luxury was perfect. Close to a major shopping centre and in an extremely beautiful area. Wanted to move in!Genuine Hotels.com guest review
"Well located in Vitacura area."
Quality of serviceGenuine Hotels.com guest review
"Stay anywhere else but here, dreadfull."
On arrival the air conditioning in our room wasnt working. Despite assurances from the front desk it was being sorted, it took 5 hours and multiple calls from me before it was working...only to breakdown ten minutes later. We had hot water for about two minutes before it went and stayed cold. The sheets on the bed were dirty with stains, blood and […] hair. Management eventually gave us another room. I went to the reception desk to check our key cards would work with the new room but despite this I spent 5 minutes riding the elevator as I couldnt select my floor with the card then my card wouldnt open the room door. I wanted to use the computer and printer to check0in online and print boarding passes for the following day's flight. When it came to print the printer wasnt working. Made three calls to reception and waited 20 minutes for someone to arrive and say 'yeah, its not working' (he did help me print what I needed at the reception desk computer afterwards) The room blurb had conflicting information about breakfast times which meant we arrived to a darkened dining room an hour before it was actually due to start. I had doubled confirmed my taxi booking the night before only to find no taxi had been ordered at check-out. The staff were reasonably polite but I count my lucky I was there for only the one night. After a 14 hour flight the day before it was a stressfull unpleasant experience. Completely dysfunctional and inefficient. Read moreGenuine Expedia guest review
Very Pleasant.At times a bit noisy due to my room being above reception and the Hotel being very open plan.More sun beds in the pool area would be helpful-only 3.Genuine Hotels.com guest review
"Dreadful in an upscale neighborhood"
Do not trust the concierge of this Hotel. Made us four times for everything followed by apologies. Rooftop is very nice but 4 nights out of total five we stayed there, it was reserved for some function so pretty much no use for Hotel guests.Genuine Expedia guest review
"Very nice place to stay in upmarket Santiago"
Very nice hotel in a very upmarket area of Santiago. Hotel staff were generally very helpful. Included breakfast was very nice. Would recommend to others.Genuine Expedia guest review
"Pessoal atencioso - café da manhã sem imaginação"
Fomos muito bem atendidos pelo patrício, o concierge que foi muito prestativo. O café da manhã era bem servido mas a variedade de bolos e pães deixou um pouco a desejar. Tudo muito repetitivo!Genuine Hotels.com guest review
Experiência MUITO boa e agradável, hotel excelente com acomodações amplas, limpas e muito bonitas. Localização ótima. Apenas não achei legal no café da manhã os funcionários sugerirem a inclusão de uma porcentagem de serviço visto que o café é incluso na diária e em formato de buffet.Genuine Hotels.com guest review
"Mal aseo y olor en la habitación Deluxe"
Cuando ingresamos a la primera habitación nos encontramos con olor a encierro y mal olor en general, luego nos dimos cuenta que en un queso que habían dejado de cortesía estaba con hormigas,además los muebles estaban sucios, no había prolijidad en el aseo. Nos impresionamos ya que la habitación reservado fue la Deluxe King.Al hacer el reclamo nos cambiaron […] a una habitación que según ellos era superior, el olor seguía, la ducha no funcionaba, ya no hicimos nada porque queríamos disfrutar de la estadía. Dijeron que las piscinas se podían usar hasta las 20 hrs., subimos a las terraza a las 18 hrs y una señorita nos dijo que ya no podíamos ingresar porque se estaban preparando para la cena. Hoteles.com informo que el valor eran 169 dolores en pesos eran $104.500.- (algo así) con impuestos incluidos, el hotel no respeto ese valor y cobro los USD 169 mas I.V.A., de saber que seria así nos habríamos ido a pasar esa noche a un hotel de la misma categoría pero con mejores habitaciones e igual valor, soy Productora de Eventos había ido antes a su SPA del que no tengo nada que decir, pero realmente las habitaciones dejan mucho que desear, no son de la categoría que plantean. En el desayuno no había mermelada dietética, ni nada dietético. No fue una buena experiencia, no creo que vuelva a quedarme en ese hotel y menos recomendarlo a clientes, como ya lo he echo en otras oportunidades Read moreGenuine Hotels.com guest review
"Bom / Ruim"
Estivemos por 13 dias no hotel na época de Reveillon 2014/2015. Fui com 04 amigos, um casal e mais duas pessoas, meus pais, eu e minha esposa. Não temos do que reclamar da estrutura do hotel, muito novo, limpo e confortável. Achamos um pouco escuro o quarto, mas tudo bem. O que nos incomodou bastante foi o isolamento acústico do quarto para o corredor, […] pois ouviamos muitos barulhos das pessoas entrando nos seus quartos. O grande pecado deste hotel são os funcionários pedindo propinas, inclusive no café da manhã, sendo que estava incluso na minha diária. Bem, chegamos na noite de ano novo, uma decepção, comida ruim, tentando ser chique acabaram se atrapalhando. O menu na mesa não dizia do que se tratavam os pratos, somente nomes bonitos e um péssimo gosto na comida, sendo que não estava incluso na diária e custava "apenas" 680 dólares por casal, isso menos, quase 1900 reais. Quando chegamos a 2 parte da virada de ano, a festa no terraço do hotel (muito bonito por sinal), não tinhamos aonde sentar, pois o hotel tinha vendido convites a pessoas que vieram somente passar a virada de ano e acabaram se atrapalhando na quantidade de pessoas. A bebida bem limitada e os funcionários atrapalhados pela falta de organização do hotel. No final de tudo, acho que volto neste hotel, mas não na época de ano novo. Mas cuide-se para ir ao Chile, está tudo MUITO caro. 12/01/2015 Read moreGenuine Hotels.com guest review
"Distante de tudo para a primeira visita a Santiago"
Perfeita. Hotel tem design maravilhoso, quarto mega espaçoso, banheiro fantástico com chuveiro e banheira separados, muito moderno e decoração aconchegante. Serviço exemplar. Nossa maior dificuldade primeiro foi que Vitacura é um bairro muito distante e é complicado pois fomos vítimas de um táxi que nos cobrou 50000 pesos numa ida ao centro. Quando […] vale em média 8000. Existem taxistas mal intencionados. Cuidado! E fique de olho no taxímetro E acerte o preço antes ou pergunte uma ideia pra não ser enrolado. O hotel é distante de tudo que se quer visitar na primeira vez que se vem a Santiago. Mas o bairro é belíssimo e seguro. Read moreGenuine Hotels.com guest review
Nossa estada no NOI Vitacura foi muito boa. A localização do hotel em Vitacura é magnífica, ruas tranquilas, arborizadas e jardins lindos, segurança total, ótimos restaurantes , bons cafés com doceria, uma coquinaria de boa qualidade, uma vinoteca excelente, uma igreja Católica tudo isto muito próximos ao hotel dando para ir caminhando. O Bar no terraço […] é ótimo com uma vista magnífica da cidade e dos andes. O apartamento onde ficamos 804 tem uma vista maravilhosa com os andes ao seu redor, todos os funcionários foram solícitos, em especial ao Giovanni, Patricio, Makarena e Sebastian nossos agradecimentos. Read moreGenuine Hotels.com guest review
"Vale a pena"
Hotel maravilhoso. Muito confortável. Ótimo bar no terraço. Falta pessoal.Genuine Hotels.com guest review
Hotel excelente !! Atendimento concierge muito bom !! Super recomendo.Genuine Hotels.com guest review
Hotel excelente, localização perfeita.Genuine Hotels.com guest review
"Muito bem localizado"
Um bom hotel, muito bem localizado. Ótimo conceito de estadia. Bom café da manha e suites confortaveis. Peca na conservação. Nos deparamos com elevadores quebrados, pequenas larvas saindo de dentro da banheira no banheiro da suite. Spa e piscina quente funcionam até as 8:30. Seria bom aumentar o horário. Se eu voltaria? Não. Tentaria um outro hotel […] nos arredores. Read moreGenuine Hotels.com guest review
Os quartos maiores são fantásticos, e os menores muito bons.Genuine Hotels.com guest review
Todo perfecto y confortableGenuine Hotels.com guest review
ExcelenteGenuine Hotels.com guest review
"Prestatividade da staff"
Otima estadia, equipe muito prestativa, sempre disponível para informações e serviços.Genuine Hotels.com guest review
"Falta de simpatia no atendimento -único ponto ruim"
Em termos gerais, gostamos. Achei que faltou simpatia e cordialidade por parte da equipe. Por exemplo, chegamos no hotel, nos levaram ao quarto, colocaram o cartão na porta, o funcionário virou as costas, simplesmente não falou nada e desceu. Reclamamos duas vezes pois não conseguíamos fazer chamadas pelo tel do quarto que estava com problema. Ambientes […] limpos e bem localizado, eu recomendo ! Read moreGenuine Hotels.com guest review
Ótima localização! Um bom café da manha, c instalações novas e saunas e piscina! Muito confortável!Genuine Expedia guest review
Hotel maravilhoso...recomendadissimo! Próximo a restaurantes excelentes!!!!Genuine Hotels.com guest review
"Al lado de Alonso de Cordoba, y de restaurantes"
Buenisima! Volveria sin dudarlo. Muy buena atencion.Genuine Expedia guest review
O nosso quarto era o 509! Com bela vista, ante sala, dois banheiros, wifi funciona, cafe da manha delicioso.A água do frigobar era cara, e o pedido de comida para ser levado ao quarto era 6 dolares por entrega. O bairro é excelente! Quase não se escuta barulho! Vale a pena ficar no hotel, não há do que se arrepender! O hotel é novíssimo.Genuine Hotels.com guest review
Excelente experiencia en el servicio. Todo extraordinario.Genuine Hotels.com guest review
El hotel es muy bueno, pero la habitación era un poco ruidosa. Se escuchaba algo de ruido de la calle y el sistema de ventilación también era un poco ruidoso. Muy buen servicio.Genuine Hotels.com guest review
Excelente hotel,com restaurante italiano ótimo e farto..Genuine Hotels.com guest review
Muy confortable y excelente atención de su personalGenuine Hotels.com guest review
En el mejor lugar de Santiago, cerca. A todoGenuine Hotels.com guest review
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