All hotels in Cotai, Macau
1 room, 2 adults
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Avenida Marginal Flor de Lotus, Cotai, Macau, ‏‎800-491-6126
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4.7 / 5Outstanding

Score breakdown (from 381 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.8
  • Condition
    4.7
  • Neighborhood
    4.3
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5.0 / 5Outstanding
"Awesome! You get what you pay for it"
This hotel is part of the Galaxy Resort in the Taipa area of Macau. This is the area you want to be in - it sports the best hotels in Macau including the Galaxy Resort and the Venetian which is right next door. The hotel itself is extremely lavish with impeccable service and enormous rooms - easily the among the most luxurious places we've ever stayed in. The Galaxy Resort is also filled with fantastic amenities including a mini water park which has a wave pool, lazy river, a few water slides and a poolside bar. Our stay didn't come cheap but you definitely get what you pay for.
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Jack, I am thrilled to read you had an enjoyable stay at Banyan Tree Macau! Thank you for your review and recommendation! We look forward to welcoming you back! Best regards, Michael Sousa, Guest Relations Assistant Manager
1 night trip with friends Jun 10, 2015
Jack
US
5.0 / 5Outstanding
"Wow, for the time of your life!"
From the moment we arrived we were treated royally. Daniel at the desk could not be have been more helpful. The room was luxurious with a relaxing pool, great views and a state of the art tv and other appliances. The bath was japanese style but huge. The staff was extremely courteous and helpful. Gary in the dining area explained the chinese food to us . The spa wAs magnificent. Meditative and rich. The massage was professional and reflected special training. The gym ,swimming pool, sauna and steam room were clean and aaron assisted us with the machines which had built in internet. Although I belong to an upscale club in the states i have never seen these 21st century machines. All in all i rate it way above a 5,
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Stanley, Thank you for your review and for taking the time to highlight the elements of the resort that made your stay memorable, including the personalised service by Daniel and Gary. We are pleased to read that in addition to all our unique facilities in our suites and hotel, it was the quality of the service you have received from our staff that stood out as the most memorable aspect of your stay. Your comments have been shared with our entire team, as they continue to strive to deliver memorable moments to all our guests at every point of their stay. We look forward to welcoming you back to Banyan Tree Macau in the near future. Best regards, Michael Sousa, Guest Relations Assistant Manager.
3 night romance trip May 19, 2015
stanley
US
5.0 / 5Outstanding
"Best hotel in macau"
Best hotel room I have ever stayed in
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Guest, Thank you for sharing with us. We are delighted to hear that your stay sounds so perfect! We look forward to welcoming you back in the future. Warm regards, Michael Sousa Guest Relations Assistant Manager
1 night romance trip Dec 30, 2014
A Traveler
US
5.0 / 5Outstanding
"A beautiful oasis in an otherwise flashy world."
We thought we reserved a very nice room through Expedia, but when my husband requested 2 beds at the desk, we were upgraded to an absolutely gorgeous suite with a huge soaking pool with 24 hr. clarification and a deep wooden bath tub, double shower heads and double sinks. The size of the suite and the ambience was way beyond our expectation. It surely was one of the best hotel suite we have ever stayed in and we wish we have time to stay for another day. The hotel staff, concierge were all very helpful and courteous. Thank you, Banyan Tree, for making our Macau experience memorable. Will certainly look for Banyan Tree next time we travel.
Genuine Expedia guest review
Other trip May 22, 2014
Debbie
US
5.0 / 5Outstanding
"Best hotel I've ever been"
It's fantastic hotel, as soon as you enter lobby there is nice aroma which immediately makes u feel relaxed. And the rooms are very comfortable. It's as if u r in spa.
Genuine Expedia guest review
Other trip Sep 25, 2013
Rocky
US
5.0 / 5Outstanding
"Great decor, great ambience, a perfect place."
Stayed here for a week, fantastic room an ideal place to kick back and relax. Service is fantastic, ambience in the room is the best you can get.
Genuine Expedia guest review
Other trip May 7, 2013
TvN
US
5.0 / 5Outstanding
"Fabulous stay"
Nice getaway! With small pool inside the spacious room. Breakfast buffet is great too
Genuine Hotels.com guest review
1 night trip with friends Mar 20, 2013
A Traveler
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"family weekend getaway"
It always has been good quality and excellent services from Banyan Tree. We continue to stay in the hotel for a weekend getaway almost once a year or two. The hotel services and facility are keeping up to standards, but no longer very much a surprise to frequent visitors like me and my family. Looking at the many new hotels opened offering similar good services around the same area, it is either giving more attractive stuff there, or may need to have some adjustment in the price in order to keep up the competition.
Genuine Hotels.com guest review
2 night family trip Aug 16, 2015
wallace
AS
5.0 / 5Outstanding
Hotel services were good. Room was clean and comfortable. Our kids enjoyed the swimming facilities very much. They also liked the small pool inside the room. An enjoyable stay.
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Guest, Thank you for your current stay and taking time to share your stay experienece with us. We are glad to know that you and your family had enjoyed the stay here. We look forward to welcome you again in the not too distant future for another enjoyable stay. Best regards, Michael Sousa, Guest Relations Assistant manager
2 night family trip Aug 18, 2015
A Traveler
AS
5.0 / 5Outstanding
"A Wonderful Experience"
Both the hardware and services of Banyan Tree Macau are excellent! We arrived at the hotel at noon before the room was available for check in. Daniel in the front desk issued us a pre-check-in card so that we could enjoy the hotel facilities immediately. The hotel room is spacious, and my 6 year old daughter found the in-room swimming pool most fantastic, while I prefer the comfortable Chinese couch as big as a bed. The hotel is connected to all key sight-seeing hot spots through the terminus of free shuttle buses outside the Galaxy hotel, which is within 10 minutes walk through the shopping arcade in the lobby of Banyan Tree. In all, a wonderful experience.
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Andes, It was a pleasure to read of your recent Banyan Tree experience in Macau and how much your family enjoyed our many facilities on the resort and in our suites. we look forward to having you return and to creating more memorable moments for you and your family. Best regards, Michael Sousa, Guest Relations Assistant Manager
2 night family trip Jul 20, 2015
Andes
AS
5.0 / 5Outstanding
"Good for kids"
room was so big. My kids enjoyed soaking in different bathtubs. Resort is big and funny, sands, slides, etc.
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear WAIWAN, Thank you for your review. We are glad to know that you and your kids have enjoyed the stay here at Banyan Tree Macau. We look forward to welcome you and your family again in the near future. Best regards, Michael Sousa
1 night family trip Jul 14, 2015
WAIWAN
AS
4.0 / 5Excellent
"Good value but FC needs better service"
The staff at concierge were superb. Excellent service. However the front office was a bit messy, check in time was already rather late at 3pm and the room wasn't ready until 4 something although it was on a weekday. The staff was not apologetic about it either. Breakfast was great, love the freshly squeezed juice. Housekeeping staff were observant and efficient, thumbs up.
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Guest, Thank you for your review and feedback. I am regretted to know that your stay was not up to your expectation, and i do understand your disappointment. On behalf of the service time, I do apologize that the room was not ready on time and how our associate had responded during the interaction. Rest assured that immediate trainings will be taken in order to avoid similar happenings in the future. We continue to be committed in providing all our guests with the Banyan Tree experienece and hope you will give us the opportunity to welcoming and serving you again in a not distant future. Best regards, Michael Sousa, Guest Relations Assistant Manager,
2 night romance trip Jun 29, 2015
A Traveler
AS
5.0 / 5Outstanding
good!
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear wai sze, Thank you for your current stay at Banyan Tree Macau! We look forward to welcome you again in the near future. Best regards, Michael Sousa, Guest Relations Assistant Manager.
1 night family trip Jun 15, 2015
wai sze
GB
5.0 / 5Outstanding
"Close to everything! Fantastic service everywhere!"
Very very enjoyable experience! Stayed in room 2316 for one night! Free upgrade! Room was spacious and fabulous view, atmosphere and hotel where amazing. Breakfast in Saffron had way too much choice:) Def. coming back next year. !!! Only down side room in toilet wasn't so clean on the floor and hand wash holder sometimes got stuck and liquid wouldn't come out.
Genuine Expedia guest review
Response by Banyan Tree Macau
Dear Bex, First of all thank you for your review and we are happy to know that you had a enjoayble experience here at Banyan Tree Macau. However we are regretted to hear that the cleanliness of the bathroom area was not up to the standard. I have already shared your experience to the respective departments for further investigation. We highly appreciate your feedback and we hope we can welcoming you back in the future. Best Regards, Michael Sousa, Guest Relations Assistant Manager.
Other trip May 6, 2015
ちびまるこちゃん
AU
4.0 / 5Excellent
Very enjoy in this Hotel. The room is very good and very big.
Genuine Expedia guest review
Response by Banyan Tree Macau
Dear Guest, Thank you very much for your review! We do look forward to having you return in the near future and to sharing with you even more memorable moments at our urban resort in the vibrant city of Macau. Best regards, Michael Sousa, Guest Relations Assistant Manager,
Other trip Apr 9, 2015
A Traveler
HK
5.0 / 5Outstanding
"Fantastic Banyan Tree - a must do!"
it was an exceptionally great stay at Banyan Tree Macau - very attentive staff and a beautiful room made this stay so memorable that despite of the many activities possible outside the hotel in Macau one didn't want to leave the room - the beds were heavenly, the room large, spacious, the atmosphere of the full hotel in general exceptionally relaxing and the staff so attentive that a next stay and long term loyalty to Banyan Tree my end is absolutely guaranteed. the facilities offered from Spa all the way to food served in a tranquil relaxing environment is a must do that I can fully recommend. We felt very sad to go and will be back very very soon. Thank you Banyan Tree.
Genuine Expedia guest review
Response by Banyan Tree Macau
Dear Guest, Thank you for posting such a wonderful review from your recent stay with us, it is always such a pleasure to read that our guests enjoyed their time at Banyan Tree Macau. I will share your comment with the team i hope that we have another opportunity to welcoming and servicing you again in a not too distant future. Best regards, Michael Sousa
Other trip Jan 12, 2015
A Traveler
HK
5.0 / 5Outstanding
"Excellent experience"
This is not the first time for me to stay in Banyan Tree. Every time, i experienced premium services & excellent hotel and room facilities. This is the one and only chance I will have in Macau. Hope I will see a Banyan Tree in Hong Kong sometimes later.
Genuine Expedia guest review
Response by Banyan Tree Macau
Dear Eun Thank you for taking time to highlight your recent Banyan Tree experience in Macau. We are pleased to read that we were able to create a premium services for you during your stay. We look forward to welcoming you back in the near future and to sharing our new resort facilties with you. Regards, Michael Sousa Guest Relations Assistant Manager
Other trip Dec 18, 2014
Eun
HK
5.0 / 5Outstanding
"Excellent and relaxing"
Excellent and relaxing
Genuine Hotels.com guest review
1 night romance trip Dec 1, 2014
Benjamin
AS
5.0 / 5Outstanding
"Awesome"
We stayed here for three nights and just loved it!
Genuine Expedia guest review
Other trip Oct 8, 2014
Nicole
AU
5.0 / 5Outstanding
"Awesome! Everything is great!"
Fantastic hotel with nice staff! Better if the check-in time can make it earlier.
Genuine Expedia guest review
Response by Banyan Tree Macau
Dear Guest, Thank you for sharing with us. We are delighted to hear that you enjoyed our hospitality. We look forward to provide another memorable stay for you in the near future. Warm regards, Michael Sousa, Guest Relations Assistant Manager
Other trip Sep 11, 2014
A Traveler
HK
5.0 / 5Outstanding
"Great Place to stay"
We were there for short stay only 2 night but was great hotel and I would recommanded just a bit expensive.
Genuine Expedia guest review
Other trip Apr 27, 2014
Amar
AU
5.0 / 5Outstanding
"Excellent service and fantastic room"
Very satisfied. Room very spacious with in room pool and big wooden bucket for a hot bath. Everything is nice. Service excellent. The included breakfast has ample of choice of food, quality is not brilliant but good overall. Wifi is fast and the location is walking distance from the old town with lots of good restaurants. You can skip the expensive restaurants in the hotel. The casino is big and glamorous, I spend $0 there, not interested, but for those who like to seek a fortune should be very good.
Genuine Hotels.com guest review
1 night romance trip Jan 21, 2014
FatCat
AS
5.0 / 5Outstanding
"one of the best hotels"
its a must see hotel and specialy the pool inside the room
Genuine Hotels.com guest review
2 night trip Jul 24, 2013
shali
IE
5.0 / 5Outstanding
"Excellent service and accomodation"
My boyfriend and I were absolutely pampered by the hotel staff. Everyone you pass by greets you and smiles. When we call the reception for things and information, they would be very informative and ensure after a few minutes whether what you've requested gets delivered to the room by calling back. The delivery staff is also friendly and let's you know if there is anything else you need, just call again. Overall we enjoyed the room perks such as the relaxation pool.
Genuine Expedia guest review
Other trip Dec 14, 2013
Ina
HK
5.0 / 5Outstanding
"Simply the best I'm the business"
From the moment my wife and I arrived the hotel impressed. Being our first banyan tree experience we thought it would like any good 5+ star hotel but this truly would be the best and we plan to stay at these chain when possible, thanks to the staff especially for making our break wonderful.
Genuine Hotels.com guest review
2 night trip Oct 31, 2013
WH
AU
5.0 / 5Outstanding
"Simply perfect"
We stayed two nights at Banyan Tree. All the facilities are world class including the gym, the wave pool and bars and restaurants. The Terrazzo restaurant is highly recommended.
Genuine Expedia guest review
Other trip Oct 30, 2013
Michael
AU
5.0 / 5Outstanding
"Out of This World"
The staff were so friendly and polite in all areas of the hotel. They even remembered our first names. The guest room and its amenities were so amazing that we really had to force ourselves to leave it to go out.
Genuine Expedia guest review
Other trip Oct 8, 2013
Janet
CA
5.0 / 5Outstanding
"Amazing!!"
stayed in the cotai king suite. it was amazing! the staff were lovely too from the moment we arrived to leaving. will definitely come back!!
Genuine Hotels.com guest review
1 night romance trip Jun 13, 2013
A Traveler
AU
5.0 / 5Outstanding
"What an outstanding property!"
It has been a wonderful stay highlighted by outstanding service in this beautiful hotel! Every employee goes out of his/her way to ensure total satisfaction. Not a single stone is left unturned. The hotel is a little bit out of the way in terms of where the action is (the main island of Macau) and that makes it an issue when going out at night given the taxi situation there. But the property itself and its whole team is exquisite!
Genuine Hotels.com guest review
4 night romance trip Apr 19, 2013
Denis
AS
4.0 / 5Excellent
"Good hotel"
Good hotel for leisure
Genuine Hotels.com guest review
2 night family trip Apr 5, 2013
A Traveler
GB
5.0 / 5Outstanding
"great service,nice design and spacious room"
we like everythings in room,the jacuzzi with nice view,the pool,the bathroom,the lighting,the design, the room is spacious. also, it was my boyfriend birthday, warm greetings given by hotel with a birthday cake and a bottle of red wine
Genuine Hotels.com guest review
1 night romance trip Mar 21, 2013
A Traveler
GB
5.0 / 5Outstanding
"Indoor swimming holiday"
we go with 2 kids and they love to swim in the indoor 5 ft x 20 ft pool, first thing to do in the morning is taking off clothes and jump into the constant warm water pool, we changed room at the 2nd day because they spresh all water in the room. The temperature for the pool different in 2 rooms, one is like 28 deg, another one is like 25 deg. we called at 3am for a tower and they delivered it within 15mins, very good service. The guys at the entrance are very nice, they search all the restaurant for us. However, the price for the food are extremely expensive, suggest to ask the guys for local food, don't eat cross street. a small chicken leg with french fries cost you USD20 in a very small shop(not famous) and most importantly, the taste is just okay(I'll say below average than Hong Kong shop). Go Macau for more choose and more reasonable
Genuine Hotels.com guest review
2 night family trip Apr 2, 2013
A Traveler
AS
4.0 / 5Excellent
"Large room, great hotel"
Only that the in-room dining menu is limited, otherwise a nice room with great service!
Genuine Hotels.com guest review
1 night romance trip Mar 31, 2013
A Traveler
AS
5.0 / 5Outstanding
"An Great Experience in Macau"
Me & my family had a wonderful stay in banyan tree. Their service was great & the room is excellent. The location maybe far from downtown Macau but they provide shuttle service so it made it ok. I'll surely stya with them on my next trip & also recommend to my friends & relatives.
Genuine Hotels.com guest review
1 night family trip Mar 30, 2013
A Traveler
PH
5.0 / 5Outstanding
"Great place to stay, beautiful room and service"
Absolutely loved this place, one of the best hotel rooms I have stayed in for a long time and still good value for money for the quality you get.
Genuine Hotels.com guest review
2 night romance trip Mar 27, 2013
Sunil
AU
5.0 / 5Outstanding
"definately visit again"
overall it was nice hotel. the food was awesome and everthingelse was just fantastic
Genuine Hotels.com guest review
1 night romance trip Mar 27, 2013
sj
AS

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"開心愉快的暑假"
酒店設施很好,有貼心的服務和很好玩的水上活動
Genuine Hotels.com guest review
2 night family trip Aug 26, 2015
Wai Ling
HK
4.0 / 5Excellent
"Where is my breakfast for kids"
2 adults and 2 kids;booked 4 nights and web showed breakfast included. However when we checked in,we were told only 2 breakfast for adult were included and this mistake must be made by Hotel.com. When I booked, other option showed 2 adult breakfast included but what I chose showed only "breakfast included". I believed that's why I paid more for it but this led to a little pity of my stay.......
Genuine Hotels.com guest review
4 night family trip Aug 23, 2015
A Traveler
HK
3.0 / 5Good
"Not as good as expected"
good to go with family, decoration is a bit old and damage but still very clean. Housekeeping is not as good as I expected. The kids like the swimming pool best.
Genuine Hotels.com guest review
2 night family trip Aug 24, 2015
Wai Hing Ivan
HK
4.0 / 5Excellent
Relaxing environment,enjoyable swimming poolside.
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear shuk man, Thank you for your current stay here at Banyan Tree Macau. We look forward to welcome you again soon. Best regards, Michael Sousa, Guest Relations Assistant Manager.
1 night family trip Aug 20, 2015
shuk man
HK
5.0 / 5Outstanding
質素開始下跌
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的MAN CHUN YIN William您好, 感謝您選擇入住澳門悅榕庄。也感謝您與我們分享最寶貴的意見。我們期待下次有機會能再為您服務。 Michael Sousa, 客戶關係助理經理
2 night family trip Aug 18, 2015
MAN CHUN YIN William
HK
5.0 / 5Outstanding
"客房設施,交通"
房間寛敞很舒適,房內有恆溫池很特別。唯旅遊車站離洒店大堂稍遠。
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的宾客您好, 感謝您選擇澳門悅庄,我們十分榮幸您能夠和我們一起分享您的入住感想!我會將您的好評及認可傳遞給我們的團隊,非常榮幸能得到您的認可!我們衷心期待您能重返澳門悅榕庄! 客戶關係助理經理 Michael Sousa
2 night family trip Aug 6, 2015
A Traveler
HK
5.0 / 5Outstanding
"物有所值"
清潔舒適。環境優雅
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的宾客您好, 感謝您選擇澳門悅庄,我們十分榮幸您能夠和我們一起分享您的入住感想!我會將您的好評及認可傳遞給我們的團隊,非常榮幸能得到您的認可!我們衷心期待您能重返澳門悅榕庄! 客戶關係助理經理 Michael Sousa
1 night trip Aug 10, 2015
A Traveler
CN
5.0 / 5Outstanding
Highly recommend!!
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Jie, Thank you for your review and your current stay here. We look forward to seeing you again in the near future and creating more memorable moments. Best regards, Michael Sousa, Guest Relations Assistant Manager.
2 night romance trip Aug 5, 2015
Jie
HK
5.0 / 5Outstanding
Nice hotel for the whole family, specially the swimming facilities
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear Wing Chong Ada, Thank you for your review and your current stay here at Banyan Tree Macau. We are glad to know that you and your family have enjoyed your stay here. We look forward to welcoming you and your family again in the near future. Best regards, Michael Sousa
1 night trip with friends Jul 30, 2015
Wing Chong Ada
HK
5.0 / 5Outstanding
"整体不错,但细节方面还需要提高。"
大堂服务台明显人手不足,效率也较低。早餐区位置不够,看到有晚到的客人要排队等候。另外房间的小泳池整个晚上水都在滴滴答答。如果睡眠不好的人,很难入睡。每个房间门口都有个小鸟笼摆设,不知道是不是赌场的风水阵。
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的宾客您好, 感謝您抽出寶貴的時間與我們分享您的反饋。通過這些寶貴意見,我們能夠改善提供給賓客的服務。對於您入住期間與到的不便,本人代表澳門悅榕庄的全體工作人員向閣下表示真誠的歉意並希望可以得到閣下的諒解。我們期待下次有機會能再為您服務。 客戶關係助理經理 Michael Sousa
1 night romance trip Jul 9, 2015
xiaowei
CN
5.0 / 5Outstanding
"非常好"
酒店所有服務人員非常有禮,熱心,絕不吝嗇笑容。房間非常漂亮寬敞舒適。酒店人造沙灘及其他設施也不錯。會再入住。
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的賓客: 感謝您選擇澳門悅榕庄,我們十分榮幸您能夠和我們一起分享您的入住感想!我會將您的好評及認可傳遞給我們的團隊,非常榮幸能得到您的認可!我們衷心期待您能重返澳門悅榕庄! Michael Sousa 客戶關係助理經理
1 night romance trip Jul 30, 2015
A Traveler
HK
5.0 / 5Outstanding
房間內有泳池,感覺很讚
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的賓客您好, 感謝閣下的評價, 期待閣下在不久的將來能再度光臨澳門梲榕庄! 客戶關係助理經理 Michael Sousa
1 night family trip Jul 20, 2015
chui shan
HK
5.0 / 5Outstanding
"服務好!"
是有點變舊了,可是服務還是很好。
Genuine Hotels.com guest review
Response by Banyan Tree Macau
尊敬的賓客您好, 感謝閣下的評價, 期待閣下在不久的將來能再度光臨澳門梲榕庄! 客戶關係助理經理 Michael Sousa
1 night romance trip Jul 6, 2015
A Traveler
HK
5.0 / 5Outstanding
"excellent hotel"
The room, the service, the breakfast all are very good !
Genuine Hotels.com guest review
Response by Banyan Tree Macau
Dear SZE KIN, I am glad to know that you have enjoyed your stay here. We look forward to welcome you again in the not too distant future to experienece another memorable stay here at Banyan Tree Macau. Best regards, Michael Sousa, Guest Relations Assistant Manager
1 night family trip Jul 13, 2015
SZE KIN
HK
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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