Icon Brickell - Miami

Booking my accomidation via "Hotels.com", I was not expecting the nightmare I would encounter during my trip to Miami. Since I booked in a rush I failed to read previous reviews, which would have had me come with diffrent expectations. The "Icon Brickel" is actuallhy the "Vicory Residences" next to the Vicory Hotel, as it is not marked with the right […] name, the cab driver dropped me off a few doors down. The Vicory Hotel front desk staff send me to the condiminum sales center, tjey send me to yet another door, and so fourth....coming from New York in February, carrying 2 50lbs suitcases and a larger purse in Florida heat was uncomfortable to say the least. When I finnaly arrived at the buidling there was no keys to my apartment, neither did the door man know which unit I would be staying in. He also said that there was no option to store my bags. .............Once I got into the apartment, it was nice and accaptably clean, some kitchen items were dirty (like the blender) and the wine bottle opener broke the first night. I can out of toilet paper and the only way to replenish was to go to the store and buy my own. There is a washer and dryer in the unit but only one single serving of laundry detergent. Overall the apartment is nice, but I expected to stay at a Hotel and not at a condiminium with ZERO hotel type service. Read more

Genuine Hotels.com guest review

The hotel is not a hotel at all. It is condo's that are rented out...very very confusing at first. Lacked having a key for the elevator. The Property Management who rent the unites did not give us a key to the elevator so we had to go down to lobby and ask to go to another floor. The rooms were very nice (beds were not the best, but the rest of the […] room was nice...included a kitchen living room and washer/dryer that was good. Only stayed 2 nights and loved the spa and pool area. Very nice. Only bad thing was getting what we needed from the property management because the front desk did not have any info or could not help us. Still waiting for a coffee pot that worked! Read more

Genuine Hotels.com guest review

Brickell One Is a very nice building: luxurious, well maintained and in a very good location. The problem begins when you enter the room, mostly because you are pretty much on your own, given it's an apartment really what you are renting and not a hotel room, so forget about customer service and the cleanliness and service you expect from a 4 or 5 star […] hotel. The room was nice and spacious, but unfortunately, not well maintained: the room and bathroom doors were filthy in some areas, the walls have marks and the bathroom didn't feel very clean. I tried using an extra blanket from the closet, but had to forget about it, it was full of human hair and stains in some areas ("EW" as my seven year old would say). The feeling I got is that this apartment belongs to a person that has a few passive income-generating units, who gets a check every month for his rentals, but doesn't really knows what's going on with their maintenance and upkeep. My other BIG problem is that I was NEVER able to connect to the WiFi in the apartment; this was a business trip (3 days) so this was a major inconvenience, and I had to look for a Starbucks nearby to get my work done everyday. Yes, I called the property management company three times, and they promised to get back to me with a solution... I'm still waiting for their phone call, and I left the apartment 2 days ago. My advise to my fellow travelers: spend some more money and rent a REAL hotel room, this experience was a bad one... Read more

Genuine Expedia guest review

Beautyfull Place , Location Perfect for everyting to do. For Sightseeing , for Tennis Play , for Running for walking .

Genuine Hotels.com guest review

When you think about the Icon, you think of of a five star hotel, no questions asked. I was not aware that I was not stayong at a hotel suite as stated in the description, but instead an apt. owened by a third party; Elite City Stays Miami. That being said we did not have someone come and clean the room everyday, nor anyone to bring fresh clean towels. […] I read in the apt. manual that getting clean towles would cost an additinal $25 dollars. Did I mention I was on my honeymoon? Yes, I never imagined having to wash sheets and bath towels on my honeymoon. On to accomodations...you are able to use the "hotel" pool so that was good. However, we also wanted to also stay in, watch T.V and relax. The catch was; there was NO CABLE. We tried to several times to get in contact with someone but there was nothing but a phone number because, as we were told, the concierge nor hotel have nothing to do with anything gone wrong with the apt. So basically, we were screwed because that number was for questions and emergencies, except you can only cal Mon-Fri 9-5. Lastly, The toilet flushed constantly and when it felt like it, but I guess the immense running and waste of water wasn't our problem in the long run. Overall we wished we would have stayed somewhere else to have gotten the "hotel" feel instead of feeling like we were overstaying at Uncle Joes apt. Currently waiting for a response from Elite City Stays Read more

Genuine Expedia guest review

First of all, when booking through Expedia, we were not informed we were booking a residence not a hotel. The hotel did not have us registered and sent us to residence entrance where we were handed keys. No Customer Service! Bed had one sheet and blanket very thin. Not the luxury as depicted on Expedia site. Dining room chairs lacked cushions making […] it painful to sit at table. Satellite tv did not work!!! Dishes were unclean and had to be washed before use. I've been in dorms rooms that were in better shape!!! Read more

Genuine Expedia guest review

We were unaware that the "hotel" room we would be staying in was actually a privately owned residence at the Icon Brickell. Therefore when we arrived at the location, there was not clear direction as to where we were to "check in". The gentleman at the front desk was very friendly and helpful. He provided us our envelope from "City Elite" with instructions […] to call them if there was anything wrong with the room. Once in the room, we were pleasantly surprised. Large spacious room, with separate living and bedrooms, excellent view of the downtown area, full kitchen and even washer and dryer. Unfortunately, the shower provided minimal water pressure and the toilet had a tendency to constantly run throughout the night, but otherwise the accommodations were good. The Icon Residence are centrally located in the Downtown, Brickell area and was located close to all the venues we needed to attend for our stay. Read more

Genuine Hotels.com guest review

it was AMAZING!!!!!!! My boyfriend and I stayed there for his birthday. We both loved it!!!!! the views of the water were fantastic. The staff was so helpful. The room was beautiful. I would love to come back!

Genuine Expedia guest review

it was cheaper than the surrounding hotels, and sounded good. The checkin process was confusing, I went first to the (right-most) wrong lobby, they sent me to another (middle) wrong lobby, then they said "go to the residences lobby" all the way to the left. Nobody was there, back to the middle (viceroy) lobby where they said "oh that happens sometimes, […] we'll get your key' - they handed me my key and I was on my way. The elevators were crappy and sometimes dropped me at the wrong floor, another ThyssenKrupp failure; the door lock was finicky, but what a beautiful room! Totally worthwhile. Nobody gave me a wifi password, so I reset the router myself (sorry next guest, hope you're technically savvy) What a view!!! What a property! Plus what would a Miami hotel be wtihout a little blood splatter on the ceiling of the bathroom? Kind of funny, it was so clean otherwise. (don't take this to mean that the rest of the review is sarcastic, it seriously was nice) I had my business calls on the balcony, looking out at the ocean. You can't beat that. The people I was visiting in Miami were complaining about their hotel, they paid twice as much, and my place was twice as nice. I'd do it again, but you have to know what you're getting. It's NOT A HOTEL. It's a condo, and it's comfortable and fantastic. Read more

Genuine Expedia guest review

Phenomonal hotel great amenities however staff and cleaning crew are not involved in anything. If you are local to South Florida no problems if you are a first time visitor choose the Viceroy instead.

Genuine Expedia guest review

Our suite was in the 47th floor, although they provided us with one (1) elevator card, it was difficult yo manage between my husband and I. Self parking was across the street which made it convinience for us, since we refused to pay, almost $50.00 for overnight parking. Valet is $5.00, but your would not want to do the overnight valet parking. It was […] walking distance to Downtown Mary Brickell Village which has a lot of restaurants a a few night life bars, Cafe's and coffee shops.(i.e. Starbucks) We enjoyed it and would stay there again!! Read more

Genuine Hotels.com guest review

This place was so beautiful, clean and what a perfect location in the heart of downtown Miami and so much within walking distance!!! Highly recommend!!! A Home away from Home!!! Service was #1, $$ was #1, The Valet Staff went above and beyond!! Can't say enough, but will be staying there for every future event!!

Genuine Hotels.com guest review

The positives: the location is great. Beautiful pool and a comfortable size apartment. The negatives: No "plush bedding" as promised. Not even a fitted sheet for the bed. No blankets. Elite City Stays, which manages these apartments, won't call you back or offer any type of customer service. They'll take your money and leave you on your own. If there's […] something wrong with your apartment, good luck in trying to reach anyone for assistance. If you are planning a weekend stay, they are close on the weekends. AVOID if you have other options!!! Read more

Genuine Hotels.com guest review

The floors were not that clean. No paper towel in the kitchen for 4 day stay!!!!!Aircondition was constantly showing 75 in that heat with the balcony doors always closed.,even I have called somebody to adjust it!!!! Everytime you flush the toilet awful noise came from the laundry room especially at night could have scared the neighbors......TV HAS NEVER […] WORKED and they had only one TV in the living room only, not in bedroom.... I have expected somebody making an effort putting new furniture instead bringing in 12 year old couches to the living room for this beautiful hotel...... After all I did not find what I have expected of Viceroy residences..... Read more

Genuine Hotels.com guest review

Pefcect location, incredible view and premium services!!!! Also the greatest pool in Florida.

Genuine Expedia guest review

OUTSIDE POOL BEDS ALL FALLING APART. YOU SINK IN, GO THROUGH ETC. WAIT FOR EVER FOR ANYONE TO TAKE YOUR DRINK ORDER. NO CONCIERGE, NO ROOMS SERVICE, NO EXTRA TOWELS TOILETRIES,TV DIDNT WORK,NO BELLBOYS, NO SERVICE. YOU ARE TOTALLY ON YOUR OWN. ANSWER FOR EVERYTHING IS "YOU BOOKED THROUGH ELITE CITY STAYS", CALL THEM. HORRIBLE EXPERIENCE. THE ONLY PEOPLE […] THAT DID ANYTHING WERE A SUBCONTRACTED VALET SERVICE Read more

Genuine Expedia guest review

To our surprise, this is a temporary apartment rental (by the day), not a hotel. This should be better identified by Expedia. I would rate high the apartment view, and space. HOWEVER, the TV did not work... seems that the cable service fee was unpaid… I would assume that a place like this would include this service. I would also rate high the amenities. I […] would rate very low the service from reception (do they have anything to do with these rentals? They seem very absent from any support or even question you may ask - no service attitude); valet parking is also a concern, too busy, not well organized, .... where is the service attitude... for something they charge 36 USD/day? Read more

Genuine Expedia guest review

If i new that i would have to do my own laundry and pay for maid service i would have not states there,both tv did not work and the card foe the elevator did not work after bringing this to the person in charge he told us we are doing something wrong and that everything is in proper order when you are on vacation it should be made easier for you, the […] only department that gave good service was the valet service for the car. Read more

Genuine Expedia guest review

The room was very nice, however there was black dog hair everywhere and even after cleaning it up, dog hair and other dustmites came under the door from the hallway regularly. The staff was of NO service to us the whole time we were there. I asked about places to visit nearby and the two gentlemen working would not answer me at all. I would not go  […] back. Read more

Genuine Expedia guest review

I think it's important to realize that this is not really a hotel (the Super Shuttle guy didn't even know where it was). It's a luxury high-rise condominium that is renting out rooms - probably because they couldn't sell the condos after the real estate crash. But they are beautiful rooms that are a very good value. Very nice materials and superb views […] of the city. There are most of the amenities of a hotel, except for daily cleaning service and a front desk. There are no movies and some satellite service, but there is a DVD player and a WiFi access point dedicated to each room. There are multiple pools and an exercise room. Read more

Genuine Expedia guest review

We've heard so many great things about the Icon experience in Miami that we really looked forward to this stay. In fact, we USED TO consider buying a unit there, but not any longer! Except for a fantastic building exterior, the Icon Brickell had very little to offer. We've first arrived to the Icon's hotel check-in desk by mistake but the staff looked […] totally confused despite the fact that it was located in the same lobby - literally 10 feet away - from the Icon residencies check-in. They did walk us to the Residencies later but made sure they've declared that they have nothing to do with each other. Then the Residencies staff also stated that they have nothing to do with the Elite City Stays and that they "just bring them an envelope with the keys," so we were pretty much on our own. The 1-bedroom appartment we got was on the 47th floor -- a guaranteed amazing city view which we loved!.. However, the unit itself was a clearly used up short-term rental with questionable maintenance and bare-bones setup, far from an "Elite Stay" advertised: visibly beat up furniture and walls, cheap sheets and towels, not even a soap dish or Kleenex in the bathroom, one working TV channel, and to top it off - a shower curtain rod that fell on my husband's head at the first touch and couldn't be fixed! Not my idea of an "elite stay"!..Plus, the 47th floor location quickly turned into a nightmare with the "Club 50" partying until 4AM - we couldn't wait to check out ! What a disappointment! Read more

Genuine Expedia guest review

it is actually an apt. no daily cleaning service, only one key and elevator card key was left,

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

You are not in Kansas anymore Toto !!!!! Traffic is crazy ... why does everyone have to honk their horns at EVERYTHING !!! ... I-95 .... there are no words to describe !!! As for the Icon Brickell ... there were many pluses and a few minuses.. We arrived at 2PM, checkin is 3PM and they would not let us in early. So if you get there before 3PM don't […] unload your luggage as you will have to load it back in. Parking downtown Miami is non existent, but Sandra at Icon Brickell worked with us on parking and gave us a good price for the week. The room itself was clean and it was nice having a kitchen. If you are into working out while on vacation they have a wonderful spa and work out room. Pool area on the 15th floor was great. While in the Miami area we also recommend a couple of day trips ... you have to visit Key West which is about a 3 hour drive to the south and about a 2 1/2 hour drive to the north you have to go horseback riding on the beach in Ft. Pierce, FL. Overall our seven day vacation was a great one which we will never forget... Read more

Genuine Expedia guest review

It was perfect in size! Located in the heart of Brickell and walking distance from great restaurants!!!

Genuine Expedia guest review

I imagine there's different Rooms however this is the review of mine. Rented for three night. Stayed 1. Room was LITERALLY all white. Felt like we were in a Hospital Ward. Furniture was Modern and very nice, but was as uncomfortable as furniture can be. Only 1 TV in the Living Room, so you can't even watch TV from the Bed. Had Tile and Rug in the […] different rooms. However there was a change in elevation from the Rug and Tile so everyone in our Party stubbed their toes. The Room Blackout Shade didn't work at all. I could literally read a book with all the lights off with the amount of light that was able to still come in. Room considering it was ALL white, you could see scuff marks everywhere. There is NO Room Service. The Management Company DOES NOT have on-site if you need anything right away. Had been wanting to stay at this New Building since it was built. Couldn't have been any more disappointed. Read more

Genuine Hotels.com guest review

Iwas expecting a Hotel attention , but it is a condominium with two counters and nobody new I was arriving , besides the room had only one bed and they drop me an inflated bed on the second day , and cable TV with bad reception , you need more supervision.

Genuine Hotels.com guest review

Icon Brickell Residences is a modern and luxurious condo building in the heart of Miami downton with great views and an amazing swimming pool. It is not a hotel, so daily cleaning and other services were not included, but you can request them and pay for them separately. I expected a hotel suite, but we got a 1 bedroom apartment that had every amenity […] a modern apartment should have. The staff and valet were extremely professional and firendly. Short drive to the beach and other points of interest in Miami. Icon Brickell deffinitely exceeded my expectations and I will recommend 100%. Thank you, Elite City Stays for making our first trip to Miami so wonderful at a great price! Read more

Genuine Hotels.com guest review

This was perfect for me!

Genuine Hotels.com guest review

The Icon Brickell is fantastic, and connection to the Viceroy is wonderful, but Elite City Stays struggled as a manager. They were completely unable to produce more than one key, and basic needs were not provided (no towel rack, toilet paper rolls just set on back of toilet but no dispenser on wall, sofa bed but no sheets or blankets to enable its use, […] etc., etc.) With even a little attention to detail (or responsiveness) it would have been a phenomenal hotel stay and I would gladly return if they fixed these issues. Read more

Genuine Hotels.com guest review

The first thing you have to know is that this is NOT a Hotel, its a rental condo, which by the way is very neglected, it needs cleanness and to renew the damaged furniture. There is no TV in the bedroom and the one in the livingroom has very little channels (Not even the news). There is no housekeeping so no one makes your bed or the dishes, neither […] is a Front Desk (only a security guard who is not trained to do anything). Finally the Vallet charges you per each stop (even if its 10 minutes) from 7 to 16 dollars if its overnight. The Spa is ok, but very busy. I am never coming back. Read more

Genuine Hotels.com guest review

Some nights the night club upstairs had loud music playing which was quite loud in the room. In a good location, walking distance to city centre and far enough away from the noise and hustle of the city.

Genuine Expedia guest review

This accommodation was disappointing. There was no service available when issues arose. Few amenities nearby and no TV available. Would suit people on business in the city. Ur not for tourists.

Genuine Expedia guest review

You need to understand that this place is not actually a hotel. Icon Brickell is comprised of about 3-4 buildings that are connected to one another. ONE of these buildings only has an actual hotel inside (on the 14 first floors) and it's called the Viceroy. The other buildings are residential condos. Our unit belonged to a company who bought some condos […] within the same building as Viceroy and rents them out as a "hotel" would. The bad part was that we weren't actually part of the hotel, so we didn't have any day to day service, and there were a lot of complications upon our arrival because we arrived earlier than our check-in time and the residential buildings can't keep your suitcase, like a hotel would. The person at the entrance was very helpful, courteous and kind, but you must understand that you're not actually going to a hotel... We were on the 18th floor. GORGEOUS view, very LUXURIOUS unit, very luxurious building and walking distance from everything nice and important in the Brickell district. You can also catch a mover (which is a monorail) just a block away and travel around for free. We loved it and can't wait to go back. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nos quedamos con mi esposa durante dos semanas y la verdad nos gusto bastante. Bien ubicado, muy buen barrio y muy espacioso. Excelentes electrodomésticos. Totalmente recomendable. Cuidado eso si con pensar que es un hotel. No tiene servicios de habitación, pero si acceso a la piscina y spa del hotel Viceroy (ex Sheraton). También tuvimos acceso a un […] estacionamiento gratis. Read more

Genuine Hotels.com guest review

precioso apartamento, no esperar servicios ni asistencia de ningun tipo (no es hotel es apto temporario)

Genuine Hotels.com guest review

My overall comment is that I was pleased. The details is where these guys need to do a better job. Checking in is not clear which tower (set of doors) to check in at. I went to 2 different sets before I was given clear direction as to where check in was. It's an apartment style accomidation so there is no room service, or services or anything additional […] that you may need on a business stay. The big thing I did not like is my welcome packet (an envelop) had no elevator key. The guy behind the desk can't help you either. He only hands you the envelop. You need to call the number on it, which is a resale service, and work anything out that is wrong with your stay. Consequently I needed to find security people or someone in the lobby of the Viceroy hotel, next door, to "buzz" me access to get to my room. It was very uncomfortable whenever I wanted to eat, get up to my room or anything. This might not be the best option for you if you need to come and go as you please. The good point is that once in the room, it was very luxurious. Read more

Genuine Hotels.com guest review

Das Zimmer war sehr schon und der Blick zum Meer war ausgezeichnet! Schwimmpool waren toll. Der Service ist nicht wirklich wie im Hotel.: man bekommt kein täglich Service wie z.B Zimmer aufrämen oder neue Duschgel. Sie bekommen für ein paar Tag genugend Handtücher. Duchgel und Shampoos und extra Bettwäsche waren nur für ein Tag genugend. Leider man […] könnte nicht die Waschemachine benutzen, es gab nur Heißwasser, ein Techniker ist gekommen, aber er konnte leider nichts machen und es ist nichts passierte. Also, wenn sie problem in der Wohnung haben, es ist Niemand da, man muss anrufen und warten. Wenn sie neue Bettwäsche möchte oder dass das Zimmer sauber wird es kostet sehr viel Geld. Micki Read more

Genuine Expedia guest review

Muy bien, excelente ubicación, gimnasio y alberca. Lujo a precio accesible.

Genuine Hotels.com guest review

EXELENTE

Genuine Hotels.com guest review

CADA APARTAMENTO TIENE LO NECESARIO..MUY LINDOS Y COMODOS...HAY QUE TENER EN CUENTA QUE EL SOFACAMA NO ERA MUY COMODO...Y QUE EL VALET PARKING NOS PARECIO COSTOSO.

Genuine Hotels.com guest review

NO TIENE SERVICIO DE LIMPIEZA NI ATENCION ALGUNA AL HUESPED ADEMAS QUE NO TIENE CORTINAS CONTRA ELSOL, EL SOFACAMA TENIA UN COLCHON EXTRA DETERIORADO NO LO RECOMIENDO POR NADA

Genuine Hotels.com guest review

Echt prachtige appartementen! Snap de negatieve beoordelingen niet. Mensen die exclusieve service verwachten moeten gewoon geen appartement boeken maar een hotel... We hebben hier drie dagen verbleven op de 47ste verdieping en het was echt de Miami-ervaring. Grote, ruime kamer met alle faciliteiten (keuken, (af)wasmachine, droger, bubbelbad, etc.). […] Vanaf het balkon heb je een duizelingwekkend uitzicht over de stad. Je hebt automatisch toegang tot het (ongeveer 50 meter lange!) zwembad op de 15de verdieping. Ook vind je daar een warm bad. De locatie is eveneens top. In downtown is voor de toerist niet heel veel te beleven. De beste optie voor eten/drinken/winkelen is Bayside Market, ongeveer op 10 minuten loopafstand. Echt een aanrader dit!!! Read more

Genuine Expedia guest review

En terminos generales bien ya que el condominio esta bien ubicado y es agradable, pero necesitan mejorar el mantenimiento y la atencion a los huespedes .Durante mi estancia no habia senal de television (no funcionaba) , el agua de la regadera estaba fria, tampoco funcionaba el telefono. Estas situaciones fueron reportadas y no fueron corregidas por […] lo que es muy importante que revisen porque no se corrigen una vez reportadas. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Apesar de bem localizado, o hotel funciona como apartamento e por isso não possui serviços característicos de um hotel, nem mesmo a limpeza dos quartos é feita diariamente, além de não possuir estacionamento, obrigando o pagamento de valet.

Genuine Hotels.com guest review

Nie in einem Hotel wie diesem übernachtet. Die Lage ist super! Das Personal ist Top! Das Hotel an sich ist Top! Kann ich nur weiterempfehlen.

Genuine Expedia guest review

zentrale Lage Fernseher sowie Jalousien nicht funktionsfähig bei 3 Nächten kein Zimmerservice

Genuine Expedia guest review

Dette er et fantastisk sted med rigtig gode faciliteter sålænge man ikke oplever problemer. Det er lejligheder og ikke et hotel man booker. Det vil sige der ikke er nogen reception og ingen til at hjælpe på stedet. I vores tilfælde ankom vi kl 23 lokal tid (05 dansk) med 2 mindre børn til et værelse med kun 2 sovepladser til 4 personer. Der var ingen […] hjælp at hente og vi fik derfor et ret dårlig start på ferien. Mvh Casper Read more

Genuine Expedia guest review