"Need to update the bathroom"
No bath tub and shower's water pressure was very low. Couldn't get clean !Genuine Hotels.com guest review
"Good location for airport. Isolated."
could use some greenery and screening on the pool deck level.Genuine Hotels.com guest review
"Hilton Garden Inn Santiago, Chile a hot deal."
An enjoyable night's stay all around at this Santiago, Chile airport-close hotel. An even more pleasant surprise was the quality of the food in the hotel restaurant. Friendly staff, helpful and efficient. One key note: when arriving at the airport and going to the hotel by shuttle, you must first go to the Airport Ground Transportation desk to get […] your voucher for the free shuttle to the hotel, then proceed outside and present the voucher to airport personnel. They will direct you to the proper shuttle. Traveling from the hotel to the airport? Remember to make your shuttle reservations in advance. While the hotel is close to the airport, it is in a new industrial zone, and is virtually the only building around. Not a problem unless you're thinking of leaving the hotel for a bite to eat, but as stated, the hotel restaurant served excellent food, well above the standards of usual hotel dining. Read moreGenuine Hotels.com guest review
"CLEANLINESS OF GREAT"
HOTEL SERVICE EXCELLENT EXCEPT AT THE RESTAURANT WE HAVE TO WAIT HOURS FOR THE FOOTGenuine Hotels.com guest review
"Santiago Airport Hotel"
Good airport hotel, excellent staff and room, a bit pricey.Genuine Hotels.com guest review
"Great airport hotel but hard to get to."
The hotel is quite excellent in the service they provide. For us and another couple, they allowed us to store our luggage there while we were making other trips in Chile (but returning to the hotel in a few days.) This was an immense help. The reception staff speak perfect English and are ready to help. The restaurant has a varied menu and was good […] for an "airport hotel". The wifi was good and had adequate strength and response. Only 2 things stood out that caused me to rate it low. It is extremely hard to get to, and because it is so close to the airport, taxis from the airport do not want to give you a ride. We had a car and had difficulty each time trying to figure out how to get to it. Secondly, there shuttle does not leave the airport until it is full meaning passengers can wait for up to 20 plus minutes to get the shuttle which was frustrating given the hotel was within 10 minutes of the hotel. Read moreGenuine Hotels.com guest review
"Nice hotel close to the airport."
We appreciate being able to stay beyond the 12:00 checkout time until 6:00 p.m.. We also appreciate the local cultural tour that was arranged for us by the front desk. The tour guide and driver were very good. An adapter was provided our ipad enabling us to charge it.Genuine Expedia guest review
Staff very helpful Getting us to the city for a Seattle Seahawk game. Also after some confusion at the airport we were taken to the hotel free of charge because of having hotel reservation. There was also confusion of breakfast being included. It was not and we ended up paying a lot of money for a quick cup of coffee and a small nibble right before […] going on a wine tour where we were going to be fed. Read moreGenuine Hotels.com guest review
I booked this hotel the same day that arrived and they don't know anything about my reservation and payment and they did not do anything for helped me. I have to call Expedia and asked them to contact them. People were rude and I put 0 in customer service. Hotel is good.Genuine Expedia guest review
"Good hotel but too far from city"
Good quality hotel, as we expected. Room is nice and comfortable, has gym and pool which is nice. Close to the airport but really far from city center. Only has shuttle service to subway station instead of to city center (also has shuttle to airport).Genuine Expedia guest review
"Close to Airport and free shuttle"
This hotel is good if you want to stay close to the airport. Otherwise, there is nothing nearby. It is a little tricky to get to the hotel. Our driver from Valparaiso had to call to get directions. Be sure to sign up ahead of time for the airport shuttle. There were laundry facilities on our floor which I discovered too late to use.Genuine Expedia guest review
"Hilton garden Santiago"
Very nice hotel. Good service. friendly staff.Genuine Hotels.com guest review
"Excellent convenience to Santiago Airport."
After a very long flight into Santiago, Chile we were anxious to get some rest. We stopped by the information desk and discovered that the Holiday Inn was right next to the airport; no need for a cab or shuttle. It was extremely convenient. Although it wasn't check in time, they indicated the rooms were ready and let us check in a couple of hours early. […] Upon entering the room, I discovered that I needed an electrical convertor for my cell phone and laptop. They provided one at the front desk, free of charge. The food in the restaurant was excellent. The staff were all friendly and very helpful. This is a great place to stay if you'd like easy access to and from the Santiago airport. Read moreGenuine Expedia guest review
"Could be more convenient"
We picked this hotel to be close to the airport and while it is close, it's a bit deceiving on a map. Geographically it's very close bnut practically, given road access, freeways, etc. it's not quite as close as one would assume, so you think might be a 2 minute shuttle might actually be a 10+ minute ride. Also, the shuttle service they use from the […] airport is an open service, not just for hotel, so you need to wait until they fill the van with locals paying for a shuttle. This took us about 20min. That aside, staff was pleasant, room was very nice, very clean, modern, comfortable beds. Read moreGenuine Hotels.com guest review
"Very good for a short stay close to the Airport"
Pleasant stay, They have shuttle to and from the airport includedGenuine Expedia guest review
"Great airport location for between flight stay!"
Wonderful place to stay and great airport location with free shuttle even tho it was for a very short stopover between flightsGenuine Hotels.com guest review
"It was ok -"
Not really near airport quite far out Not all staff speaks English Transport to and from hotel was not that easyGenuine Expedia guest review
"Great hotel and staff - only close to airport."
Great hotel - modern, very well designed, nice art, good food, great lighting, clean, VERY helpful staff. tricky to find, but good signs lead you there. Not close to anything, must drive or take taxi to go ANYWHERE.Genuine Hotels.com guest review
"Good for business"
I was pleased. Decent restaurant. Rooms were well set up. The walk in shower was greatGenuine Hotels.com guest review
"It's a good hotel to stay near airport"
A great hotel to book if you need to stay near the airport because there's nothing else near. If there's something that need to improved is the restaurant it takes like an hour to eat. They have shuttle to the airport each 30 minutes.. Overall, it's a good hotel.Genuine Expedia guest review
Good service, good breakfast, the room was clean. We enjoyed it!.Genuine Expedia guest review
room and facilities are good, but no amenities. we have to buy amenities. I was not staying in the budget hotel, was in Hilton, that was surprising.Genuine Expedia guest review
Great hotel, all is great, just you need to have a carGenuine Hotels.com guest review
"SERVICE AND WIFI VERY BAD"
I am go out of this Hotel and transfer for another one because this Hilton is not in compliance with HILTON SERVICES.The WIFI is VERY VERY VERY BAD is impossible to run business with this VERY POOR signal.THe SERVICES is not good, look that the EMPLOYERS is NOT made the course of services, everybody at this Hotel don't have condition to stay at HIL […] TON. Read moreGenuine Hotels.com guest review
This is my 2nd stay in 6 months and I must say your hotel is outstanding. I highly recommend this hotel to anyone traveling to Chile. Keep it up!Genuine Hotels.com guest review
Staff members were very helpful and they spoke English well, very friendly. We forgot to book rooms with breakfast. By adding breakfast, it would cost us $20 per person. Compared to include breakfast at the booking time, it only costs $20 per room (or $10 per person). We ended up skipping the breakfast at hotel. We wish hotel would only charge us $10 […] per person. This was the only thing we feel that the hotel can improve. Otherwise, overall, we are happy with this hotel. Thanks! Read moreGenuine Hotels.com guest review
"ok for a few hour sleep"
if you need a place to sleep for few hours before catching the next flight at Santiago, this hotel was reasonable but do not expect more. It is not a walking distance from the airport. you have to take a 10 to 15 minute shuttle ride which is complimentary and run every half an hour. However, make sure you get your ticket for the shuttle at the booth […] near the baggage claim otherwise, once you leave the area, I am not sure how you will get your shuttle. make sure you eat at the airport if you are hungry because the restaurant at the hotel was very slow and the food was not edible. we waited for almost 40 minutes for fried rice and pasta which were salty and the uncooked (not al dente) pasta was swimming in a creamy tomato sauce. We had one spoon and that was it. the room was standard with dirty carpet so make sure you have slippers. the bed was comfortable. the staff were superb, however, If you want a walking distance hotel, there is Holiday Inn across the airport but they only allowed two people in a room so with three people, you need two rooms and each room is about $40 more than the Hilton. I don't know the facility at the Holiday Inn but do your math and decide. Read moreGenuine Expedia guest review
in spite we only were 1 day at this hotel, the comfort, cleaniness,the restaurant, the whole facility was great!Genuine Expedia guest review
We stayed here for only about nine hours between a long tour and our plane leaving. The room was very restful and comfortable. The meal was good and reasonable. I wish that we had more time to stay longer.Genuine Expedia guest review
It was a beautiful hotel. Location--very close to the airport (so the neighborhood is the airport and therefore not pretty. Hotel perfect. I thought breakfast was included, so I was disappointed that it was not, but other than that--great place to stay and the people working there were very helpful!Genuine Hotels.com guest review
"air conditioning not great"
I have been at this Hilton Garden hotel many times, in fact I was one of the first guests the hotel had only two days after first opening. it is modern, clean, well maintained and the staff are excellent. one major disappointment was the air conditioning - it never worked right for two days. I had it checked three times and it still didn't work right. […] I don't know about others, but I had difficulty sleeping and even working in 24C temperatures. I prefer to have some control over my room temperature, whether hot or cold or in-between... but on this visit I was uncomfortable. ii will however still use this hotel again in near future in the hope the problem was just specific to my particular room. staff are excellent though and Alan at reception deserves a special mention for accommodating me at a 4 am awkward check - in time! Read moreGenuine Hotels.com guest review
"Perfect for the night before/after a flight"
We stayed one night to catch the early morning flight more conveniently. If you have a rental car, it's really hard to find the right exit from the highway and then, following the hotel signs, you have to cruise round the block in the middle of nowhere till you finally find the hotel. But it's worth it. The hotels looks like new (it probably is) and […] the rooms are perfectly clean. The bathroom was very nice, everything worked perfectly and the shower is a dream. The stuff was very helpful, cause we needed some help with the rental car company and didn't speak spanish. Breakfast was amazing!!! There is a free shuttle to and from the airport. It takes not even 10minutes one way. It's a solid Hilton experience and I highly recommend the hotel for nights before or after flights. To stay in Santiago, it's to far from the city center. I would recommend hotel Mito! Read moreGenuine Hotels.com guest review
"Nice hotel near SCL Santiago, Chile, airport"
A very nice place to relax and spend a night and day between flights. Very nice room and bathroom (though I never could figure out where the switch was for the bedside lamps). The restaurant had pleasant service and very good food. The pool was very nice, on the warm and relaxing side (I did not use the hot tub, sauna or small gym.) There were laundry […] facilities and an office area with computers. Read moreGenuine Expedia guest review
"Nice, clean place next to the airport"
Needed a place next to the airport because I had an early morning flight out the next day.. Great to have a shuttle... Rooms were surprisingly upscale, new and fresh. Great bathroom too!Genuine Expedia guest review
"Nice, modern hotel"
Clean, modern hotel. Fantastric design with a very nice swimming pool/sauna/jacuzzi. Very pleasing bathrooms and rooms. Cons: the looby is "cold', unpersonal, and if you don;t have breakfast included, be carefull, it's a rip-off!!! Also: there is no nice night-bar area (you can use the dining room which is not specially charning or cozy)Genuine Expedia guest review
Great, comfortable hotel close to the airport. I am sorry we only had a 6 hour layover to enjoy the facilities. After traveling for two weeks, on our way home, we felt we finally met civilization. I recommend this hotel highly.Genuine Expedia guest review
"Good for SCL transit"
A well located and handy hotel for overnight airport stays. Good shuttle service and reasonable onsite food.Genuine Expedia guest review
"Good quality hotel convenient to airport."
Good service and very comfortable room - a great rest stop for between flights.Genuine Expedia guest review
"Reasonable rates and close to the airport"
I decided to stay there because of a scheduling issue with my host family. The hotel staff was not very friendly, especially the women. I got ignored a few times in the restaurant and I'm not sure if it was because I'm American, a woman or both. One evening for dinner, I sat there for 45 minutes before someone stopped by my table. There were only nine […] tables with customers, and none of those tables had more than four guests. That's disappointing, especially for an American chain. However, the hotel itself is nice and clean. The bathrooms are modern and there's great water pressure. There is a little snack kiosk where one can buy chips, candy, ice cream and adapters. Overall, it was a fine experience and if I were back in Santiago looking for a hotel, I'd probably stay there. Read moreGenuine Expedia guest review
"Room Service disaster"
Arrived tired and arrived in evening. Call Room service and asked for a soup, the person helping me on the phone said the soup came hot. I asked for bread and 2 drinks. The soup arrived lukewarm and no bread. I asked why the bread did not come and the attendant said they told him not to bring bread. when they brought the bread 10 minutes later without […] butter, I had enough and put the soup, bread cad cart outside my room informing the reception that i was not interested anymore. Never got a call back apologizing or trying to make things right. Breakfast buffet was very good but they guy behind the omelet bar is distracted and doing something else early in the morning. Read moreGenuine Expedia guest review
"Great airport location!"
We stayed at this hotel after three days in the wine country and before our flight out the next day. It was a better hotel than most of the others on our entire tripGenuine Hotels.com guest review
Great staff, comfortable bed and great breakfast.Genuine Hotels.com guest review
Great hotel if you have am early or late flight. Located close to the airport, but a bit of a drive to the center of Santiago. Very comfortable, clean and the staff is always helpful.Genuine Hotels.com guest review
"Good hotel and close to airport"
Typical Hilton Garden Inn. Clean, friendly and comfortable.Genuine Hotels.com guest review
"Pleasant surprise for an airport hotel"
Facilities seem to be new. Everything is perfectly clean and service was very good. Great temperated indoor pool and jacuzzi. My kids really enjoy our stay there. Food was very good, offering some traditional chilean cuisine. They offer complimentary shuttle service every half hour to the airport.Genuine Expedia guest review
"missed wake-up call=missed flight"
led to misery at airport. hilton has yet to respond to complaint.Genuine Hotels.com guest review
"Great hotel but far from city center"
We stayed for one night at the Hilton Garden Inn. It is a great hotel - nice rooms, clean comfortable beds, nice pool and jacuzzi, great service. They have free airport shuttle too. The only issue is it is far from the city center - very close to airport. We were just transiting through SCL so, was not an issue. If you are planning on getting to city […] center or go out for dinner, it is very far. Read moreGenuine Expedia guest review
Free shuttle from Airport to Hotel was nice.Genuine Hotels.com guest review
"Nice room, but isolated and overpriced."
Very nice rooms in a hotel in the middle of nowhere, very close to the airport if that is important, but quite a bit overpriced - especially given the fact that there is no breakfast included and the restaurant's food (for dinner) is subpar and that is all there is to choose from given the isolation of the place. There is a free shuttle to the airport […] and you can take a bus from there to a part of Santiago where you can take public transport anywhere, but if you wanted to cab it anywhere at all, tack on a lot of extra expenditures on top of the high rate you are already paying for the room. The fitness center is barely that, small and sparsely equipped. The pool is small, and indoor, and dark. It is not a hotel that one can "hang out" in, and it really needs to be that, due to the fact that it is so isolated. Stay there only if you have a flight leaving early or arriving late. Read moreGenuine Expedia guest review
"Santiago Airport Vicinity"
The hotel was wonderful. Its location is not near anything without taking a taxi into Santiago. Their complimentary shuttle to the airport is very helpful and runs every 30 minutes. You can check out at noon and leave bags with them if you have a late flight. Their restaurant/bar was nice and service was very good.Genuine Hotels.com guest review
Response by Hilton Garden Inn Santiago Airport Dear Guest: Thank you so much for taking the time to share your experience at our hotel on Expedia. I'm happy that you had such a wonderful time at Hilton Garden Inn Santiago Airport, and hope you come stay with us again soon. Best Regards, Patricia Salas Asisstant Manager
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