"Modern hotel, great service"
This hotel was very new and the staff was very helpful. We were able to get a room with our requested view- the Tower Bridge- and the concierge obtained taxis and Wicked tickets for us (6th row, day of show). The room was large and the shower was heaven. The hotel was close to Tower Bridge, Tower of London and Katherine's Docks. I would have liked a […] more central location, but the cost of being on the east end of the city was expensive enough. The underground was about a ten minute walk. Read moreGenuine Hotels.com guest review
"Near Tower of London"
Loved the hotel, extreamy clean comfortable rooms, nice work-out facility. Front desk personel were friendly, curteous and always willing to help. Was not at all pleased with the services of the concierge. They were not familiar with the process of obtaining Wimbledon tickets, had to research myself. When trying to book a private car to take us to […] Heathrow, concierge wanted me to us "their" service which would have been 40 pounds more expensive than using an online service that I had to once again find on my own. Concierge was rude to the car service that I ended up booking. Read moreGenuine Expedia guest review
"Best Hotel in London"
This hotel was the best hotel that I stayed in in all of Europe. Five star without being priced as such. Spa, bar, restaurant, and the rooms are amazing. Heavy blinds keep the sun out and the shower is out of this world.Genuine Expedia guest review
"NICE CLEAN HOTEL"
EXCELLENT SERVICE THROUGHOUT OUR STAY. STAFF ARE THE BEST PART OF THIS NICE HOTEL. CONCIERGE WAS EXCELLENT IN ARRANGING TOUR FOR US, ATTENTIVE AND PATIENT. LOCATION IS VERY GOOD. TUBE STATION NEARBY. WEATHERSPOON IS A RESTAURANT NEXT DOOR WITH GOOD FOOD CHOICES AND EXCELLENT BEER CHOICES. 'MALA' IS AN INDIAN RESTAURANT WELL WORTH EATING AT AND IT IS […] NEARBY. HOPE YOU HAVE BETTER WEATHER THAN WE DID. Read moreGenuine Expedia guest review
"Brand new hotel in a great location"
The hotel is brand new and very clean. Everything was in great condition and the room was very comfortable. Free wi-fi in the hotel was an added bonus as well. Everyone at the hotel seemed very helpful and friendly; checkin was a breeze. The location of the hotel was very convenient too – a short walk from Tower Hill station or Aldgate station.Genuine Hotels.com guest review
"Outstanding in every respect"
Hotel and staff were excellent. Location most convenient. Highly recommendedGenuine Hotels.com guest review
"Nice hotel in a good location"
Clean modern room. Beds were comfortable! Staff was friendly and helpful. Forego the £20.00 hotel breakfast, it's truly not worth even half that amountGenuine Expedia guest review
"Fantastic Hotel in Great Location"
Brand new, excellent facilities, rooms and staff. First class. Nicest and at the same time best value for money hotel I have ever stayed in in London.Genuine Expedia guest review
Management would not allow us to pay an upcharge for bed and breakfast included. 100 dollars for breakfast for four (2 small children) was much too high. We ate elsewhere, which was a drag. Please flag the breakfast included rate next time.Genuine Hotels.com guest review
"Money can buy better places in London"
I thought I was prepared for some customer service issues in European hotels; still the front desk could impress me with them not being helpful at all. Any questions we had were answered in a casual and not-helpful manner (like: what is the best way to get to Gatwick airport by metro/bus? "not sure, but you might want to take a taxi"). The room size […] was very good and the bathroom was quite clean, but the two double-bed room in reality had one bed and one sofa-bed (which was very uncomfortable). There was a problem with one of the elevators and the wait time for the other one was quite long (had to take the stairs after waiting quite a bit). Some TV channels were not working one night apparently for some maintenance reasons. The hotel is located in an industrial-like zone with no shops, restaurants, attractions close to it. There is only a bar close to it. Not a kid-freindly place. Read moreGenuine Expedia guest review
"Eco-friendly with extreme confort"
If the room was larger it would be a 5 across the board!Genuine Expedia guest review
"Brand new and good choicec"
Great location. Well equiped gym, and a pool! Bathroom a little tight in spaceGenuine Expedia guest review
"The Grange Tower Bridge Hotel"
the staff was very friendly and helpful rooms were clean and fresh smelling the food was delicious; the drinks were grand overall, this was one of the best hotels we have stayed at - would stay here againGenuine Expedia guest review
"Grange Tower Bridge Hotel London"
Reasonable price for a quality London hotel. Not in the middle of the aciton but close enough that many restaurants and activities were near by or a short tube ride away (Aldgate tube station is three blocks away. Tower Bridge is about 6 blocks away. A 20 minute walk to More Riverside and the Tower Bridge tube station). Hotel food is average. Service […] was very good, service staff attentive and friendly. Elevators can be a problem when a conference is scheduled at the hotel. Upscale spa and work out facilties. Read moreGenuine Hotels.com guest review
Great place to stay vey happy with price performance and locationGenuine Hotels.com guest review
"Perfect place in London near the Tower"
Beautiful, modern, comfortable hotel. Perfect for us as a couple. We'll come back some time with the kids and try the indoor pool. Would be equally good for business travel. The bar in lobby was the perfect place for our half dozen English friends and relatives to meet us and hang out together. Short walk to the subway. Great views nearby of the Tower […] of London, the Tower Bridge, and the Thames River. Many pubs, traditional English restaurants, and ethnic cuisine restaurants in the neighborhood. Read moreGenuine Expedia guest review
"A good choice for the other end of London"
I had chosen this hotel after reading positive comments on Expedia.com and I was right. We stayed two days in this hotel on the Xmas and boxing days in 2011. The hotel is in 5 minutes walk to Tower Bridge, however it is a little bit hard to find the hotel first. The nearest tube (subway) station is Tower Hill and it is the same distance from hotel. […] Some people may chose Aldgate tube station which is in the opposite direction to Tower Bridge. Front office staff is helpful and friendly. We were 2 adults and two children in a room and there were enough space in the room. Room amenities were in good condition and we were pleased with all in the room. In conclusion, whether you go alone or with your family, you will not be dissatisfied at Grange Tower Bridge. Read moreGenuine Expedia guest review
I thought we were getting a suite when I booked the hotel online, I didn't think we would get a sofa bed right next to the king bed.Genuine Expedia guest review
"Delightful and convenient for business, just plan a little"
I stayed a whole week at the Grange Tower Hill on business and was quite pleased with the hotel's location, service and proximity to the Tower Hill underground station (main station just minutes away from Embankment, with access to the District and Circle lines). The hotel features free WiFi, plenty power plugs, deskside built-in foreign outlets for […] EU and US power, great shower, and has nice workout room. The breakfast, bar and restaurant are overpriced, (as hotels are typically - 20 pounds for Breakfast), and the staff a little inexperienced, but there are quite a few very decent restaurants across the street and within walking distance. Taxi fare from Heathrow is just shy of 100 pounds, so plan ahead a little (6 hour notice) and arrange online with a private car company where fare is less than half (44 pounds). Incidentally, travel time to Heathrow is about an hour without traffic, and an extra 30 minutes during the day. Read moreGenuine Expedia guest review
"It's ok..Good location"
Great location...Good ServicesGenuine Expedia guest review
"The Grange (Tower Bridge) - I really like it."
I have now stayed there twice and each time has been close to perfect. I would highly recommend the Grange to others.Genuine Hotels.com guest review
"Best hotel I have stayed at in London!"
I stay in nice hotels around the US and the UK about 50-60 nights per year... The Grange Tower Bridge was the nicest I have stayed at in London by far. It is a 5 minute walk from the Tower Bridge tube and the Tower Bridge itself, the hotel is immaculate, the staff was outstanding, the rooms were spotless... I can't say enough great things... The only […] complaint I would have is that the beds are a little on the firm side, but other than that, all is good! Read moreGenuine Expedia guest review
"good price, ok location"
check out late or early, long wait for elevators always. near tower bridgeGenuine Hotels.com guest review
Stayed for 2nd time and hotel is the best I've stayed in in London by a long way.All service and conditions were unprecidented.Genuine Hotels.com guest review
Great hotel, friendly and helpful staff, fab room highly reccomedGenuine Hotels.com guest review
"Fantastic attention to detail"
Everything about this hotel seemed carefully thought through and perfectly worked out. Everything in the room just worked effortlessly; beds were comfortable; pool and facilities immaculate. Service also just worked well and unobtrusively. We didn't eat there, but I can't believe they will have left that to chance either; all looked very impressive. […] Only downsides are that its on a red route so hard to approach and parking is awkward. This looks an odd location for a great hotel - but then it is next to the tower, trains and the city, with several good cafes and restaurants nearby, so even that works out well. And the views are incredible (from the 9th floor at least). Read moreGenuine Hotels.com guest review
We stayed in the hotel end of June for two nights. The staff were excellent. Very helpful. Our room was great as was the service. Location was good for what we wanted to do and the train stations all nearby. Would recommend and would stay again. Thanks.Genuine Hotels.com guest review
"Very nice hotel!"
We checked in as a family of four, one 4 year old one one 6 year old. Hotel in perfect condition, very clean and excellent service. Top of the line Spa even if it was impossible to find a free slot for the weekend offer of massage and champagne. Make sure to book in advance. Overall very happy with everything. Only disappointment was 1) ice cream was […] sold out in the restaurant (????) and during checkout hours make sure you plan in advance. The only two elevators will need a decent 20min to take you downstairs. Expect a big disco... :/ Read moreGenuine Hotels.com guest review
"Good business hotel"
Our stay here was absolutely fine, but this is an impersonal business style hotel. Good location for Tower of London. Not so good for getting to the O 2. Breakfast expensive in hotel, but other options available close by, which is good.Genuine Hotels.com guest review
Modern, comfortable and clean room. Smart hotel with excellent pool, sauna and steam room facilities. Staff very friendly.Genuine Hotels.com guest review
"Champagne Bucket never came!"
It's a very nice clean and comfortable Hotel. As it's in close proximity to the city things tend to be a bit quiet after 11pm. I was a bit surprised their was no complimentary bottled water in the room, surely a hotel of this star rating should have this as standard! I ordered a Champagne Bucket and Ice after booking in, that never arrived.Genuine Hotels.com guest review
We chose The Grange Tower Bridge because we read a review describing the great view of the city. We were visiting London with an 80 year old relative who has seen it all and done it all ... But not The Shard. We asked specifically for a Shard view and were given an amazing top floor room with a wicked view. A lovely touch was that a birthday cake was […] left in the room to welcome Dad. The hotel earns its 5 stars in customer service alone. I would definitely recommend the basement pool, fitness suite and spa, it all looks spotlessly clean and spanking new. Read moreGenuine Hotels.com guest review
Everything about the hotel was great, from the service when we stepped into the hotel to the room. Our room was on the 14th floor and had such a great view of London. A reminder...use of the Spa includes the day that you check out so you can leave your bags and spend the day there. Would stay here again in a heart beat, and the location is great.Genuine Hotels.com guest review
"One Night Stay"
Great Hotel and service. We stayed here for one night after our Civil Marriage and it was amazing. They upgraded our room with a great view and even gave us a complimentary cheese cake. Will visit again and can only say good things about the hotel. JazGenuine Expedia guest review
Excellent service and the hotel was also very good!Genuine Hotels.com guest review
"Short break in London to visit daughter"
Check in service was excellent . But take £50 off credit card then paid it back on leaving ! Stayed on floor 8 with good views. Room was clean,bed very comfortable. Bathroom had wow factor ,but the shower dial did not have a colour to tell which is cold or hot ! . Did not eat at the hotel. Hotel staff very helpfull. Would recommend the hotel to friends […] & family .c Read moreGenuine Hotels.com guest review
"My stay at the grange"
Ye was goodGenuine Hotels.com guest review
"Very good hotel, very adequate service"
Very comfortableGenuine Hotels.com guest review
This was a fantastic hotel with everything needed for my stay. The room was a good size, large bathroom with bath and shower, lovely toiletries and very immaculately presented. I ordered room service for dinner which arrived promptly and the food was very good. Great choice on the menu. I also used the spa for two treatments and again the staff were […] very polite and friendly. Will definitely be using this hotel again when in London, the location is a few minutes walk from the tube station with plenty of shops and cafés in the surrounding area. And best if all it was a great price for such a high quality hotel. Read moreGenuine Expedia guest review
"Watch pool times for families, beds a bit hard."
We found the hotel was meant for business customers. But we booked for the pool during midweek over the Easter holidays. The kids were allowed to swim between 10-12 and 2-4pm. I had not noticed this when booking. It was a great shame and the kids were in tears. If clashed of course with all the sightseeing we had planned and tickets we had pre booked. […] Such a great shame there is not even a half hour opportunity to use these facilities during the early morning or evening. I complained to 3 members of staff including the duty manager. They all talked an enormous amount about policy and their business customers (who were a huge priority). One other customer overheard and having a 12 year old daughter told us that she agreed with us (without being asked). Even if the pool were completely empty at 9.30pm to 10pm or very early morning we would not have been allowed to get in. We felt rather discriminated against to be honest. In the end we missed half a days sightseeing to swim which seemed like a waste of time as we could swim at home, but we had promised the kids (they love swimming). Unfortunately the bed was very hard and I woke up at 4am thinking about the pool situation!!!! Apart from these two things this hotel was lovely! (We didn't try the food though). Read moreGenuine Expedia guest review
"Very clean and conveniently situated hotel"
Hotel set away from the crowd but with easy access to Tube/DLR and every site you wish to see. Disappointing dinner menu for the quality of the hotel but this is no real problem as it is a very short walk to the lovely St Katherin Marina with very pleasant restaurants set virtually under tower bridge. Will use again.Genuine Expedia guest review
"Nice hotel with great pool!"
Can only recommend this hotel though two incidences somewhat clouded the picture: a) Saturday evening the main power went off for 30-45min, and no information were given and b) at breakfast they ran out of stock of scrambled eggs - Easter Sunday morning :)Genuine Expedia guest review
"Really good location for Excel conference centre"
I stayed at this hotel for the Excel conference centre. It was conveniently located with a short train trip on the DLR. Higher floors pointing East have a view of the tower and Bridge and other London siitesGenuine Expedia guest review
"Great for weekend break"
Hotel is modern and room (executive room) was excellent. We didn't eat at the hotel, but did use the Spa which was very good with professional staff. Only downside was to get from the room to the Spa you had to take two lifts, and walk through the restaurant and then through check-in (a little uncomfortable in a robe). Would throughly recommend the […] hotel Read moreGenuine Expedia guest review
"comfy beds... lovely room"
lovely room.. comfy beds BUT the only fault was the tv reception.. we stayed in room 440 & all the bbc channels were scrambled.......apart from that its a very nice placeGenuine Hotels.com guest review
Relaxing, just stayed one night, but would stay affinity .Genuine Expedia guest review
Beware pool restrictions on under 18's , breakfast expensiveGenuine Expedia guest review
"Amazing view of the Shard"
I knew this was the right choice from the day I booked the hotel. We turned up and kindly requested a good view of Central London and they happily did so for us. The set Valentines meal was amazing enjoyed the dinner, the stay was comfortable and finally the room service was top rated.Genuine Hotels.com guest review
"Nice hotel close to attractions"
The hotel staff were helpful and courteous. The rooms were comfortable with stunning views of the city. Unfortunately we did not use the spa but it looked lovely so must visit again!Genuine Expedia guest review
"Well appointed hotel"
Great location as subway just round corner, easy acces to Tower Bridge. Room beautiful, shower and bath and comfy beds, all pristine clean. Great gym and swimming pool. Breakfast was excellent although slighlty pricey @ £20 but did have lots of choice. Probably continental better choice @ £15. The room was quiet, (10th floor) and will definitely use […] again and hopefully get the great deal. Great chain of hotels. Read moreGenuine Hotels.com guest review
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