Great location. Nice spa and gym. Service below par. Staff lacked customer focus and did not achieve 5-star rating as expected. Level of knowledge of hotel, services and customer insight very lackingGenuine Expedia guest review
"GM is good..Staff not so much"
Nicely furnished hotel but be warned about allowing the concierge staff to help you. I asked for an executive car and was told it was $25ponuds PER HOUR. This was the rate qouted by Dean when the driver picked me up. Turns out I was charged by the mile at $2.50 pounds PER MILE and not by the hour. The last minute charge was different than the hourly […] rates posted in the hotel lobby and qouted by the hotel staff. When I complained the staff, they argued with me and defended their go to supplier who probably paid Dean a commission. Never heard from a manager. My suggestion - try another branded hotel where the staff is a little more empathetic to it's guests and one that does a better job with communicating costs related to concierge services. Get the quote in writing if possible. The buffet breakfast quality is marginal and not worth the price. They shut it down at 11am with 50 people still eating...my suggestion is to keep it open till noon and keep fresh hot foods available til noon. Read moreGenuine Hotels.com guest review
"All new with great health club"
Newly built hotel within walking distance of Tower Hill underground station. I was upgraded to Executive Room, which was spacious and comfortable with an excellent bathroom with tub and separate stall shower. Health club is exceptional, very attractive with 25 meter swimming pool and full spa facilites.Genuine Expedia guest review
"Great for touring London."
Everythimg was was wonderful. The staff was most helpful. The room was great, also the food. Could not ask for more!Genuine Expedia guest review
The Grange Tower Bridge Hotel was a great success for me and my family during our European vacation. Its approx. 4 blocks away from the Tower Brigde. It has an amazing pool, suana, steam room, etc. all indoors. There is this little tavern right across the street underneath the church which is very cozy, and the owner is very freindly.Genuine Expedia guest review
"Modern hotel, great service"
This hotel was very new and the staff was very helpful. We were able to get a room with our requested view- the Tower Bridge- and the concierge obtained taxis and Wicked tickets for us (6th row, day of show). The room was large and the shower was heaven. The hotel was close to Tower Bridge, Tower of London and Katherine's Docks. I would have liked a […] more central location, but the cost of being on the east end of the city was expensive enough. The underground was about a ten minute walk. Read moreGenuine Hotels.com guest review
"Near Tower of London"
Loved the hotel, extreamy clean comfortable rooms, nice work-out facility. Front desk personel were friendly, curteous and always willing to help. Was not at all pleased with the services of the concierge. They were not familiar with the process of obtaining Wimbledon tickets, had to research myself. When trying to book a private car to take us to […] Heathrow, concierge wanted me to us "their" service which would have been 40 pounds more expensive than using an online service that I had to once again find on my own. Concierge was rude to the car service that I ended up booking. Read moreGenuine Expedia guest review
"Best Hotel in London"
This hotel was the best hotel that I stayed in in all of Europe. Five star without being priced as such. Spa, bar, restaurant, and the rooms are amazing. Heavy blinds keep the sun out and the shower is out of this world.Genuine Expedia guest review
"NICE CLEAN HOTEL"
EXCELLENT SERVICE THROUGHOUT OUR STAY. STAFF ARE THE BEST PART OF THIS NICE HOTEL. CONCIERGE WAS EXCELLENT IN ARRANGING TOUR FOR US, ATTENTIVE AND PATIENT. LOCATION IS VERY GOOD. TUBE STATION NEARBY. WEATHERSPOON IS A RESTAURANT NEXT DOOR WITH GOOD FOOD CHOICES AND EXCELLENT BEER CHOICES. 'MALA' IS AN INDIAN RESTAURANT WELL WORTH EATING AT AND IT IS […] NEARBY. HOPE YOU HAVE BETTER WEATHER THAN WE DID. Read moreGenuine Expedia guest review
"Brand new hotel in a great location"
The hotel is brand new and very clean. Everything was in great condition and the room was very comfortable. Free wi-fi in the hotel was an added bonus as well. Everyone at the hotel seemed very helpful and friendly; checkin was a breeze. The location of the hotel was very convenient too – a short walk from Tower Hill station or Aldgate station.Genuine Hotels.com guest review
"Outstanding in every respect"
Hotel and staff were excellent. Location most convenient. Highly recommendedGenuine Hotels.com guest review
"Nice hotel in a good location"
Clean modern room. Beds were comfortable! Staff was friendly and helpful. Forego the £20.00 hotel breakfast, it's truly not worth even half that amountGenuine Expedia guest review
"Fantastic Hotel in Great Location"
Brand new, excellent facilities, rooms and staff. First class. Nicest and at the same time best value for money hotel I have ever stayed in in London.Genuine Expedia guest review
Management would not allow us to pay an upcharge for bed and breakfast included. 100 dollars for breakfast for four (2 small children) was much too high. We ate elsewhere, which was a drag. Please flag the breakfast included rate next time.Genuine Hotels.com guest review
"Money can buy better places in London"
I thought I was prepared for some customer service issues in European hotels; still the front desk could impress me with them not being helpful at all. Any questions we had were answered in a casual and not-helpful manner (like: what is the best way to get to Gatwick airport by metro/bus? "not sure, but you might want to take a taxi"). The room size […] was very good and the bathroom was quite clean, but the two double-bed room in reality had one bed and one sofa-bed (which was very uncomfortable). There was a problem with one of the elevators and the wait time for the other one was quite long (had to take the stairs after waiting quite a bit). Some TV channels were not working one night apparently for some maintenance reasons. The hotel is located in an industrial-like zone with no shops, restaurants, attractions close to it. There is only a bar close to it. Not a kid-freindly place. Read moreGenuine Expedia guest review
"Eco-friendly with extreme confort"
If the room was larger it would be a 5 across the board!Genuine Expedia guest review
"Brand new and good choicec"
Great location. Well equiped gym, and a pool! Bathroom a little tight in spaceGenuine Expedia guest review
"The Grange Tower Bridge Hotel"
the staff was very friendly and helpful rooms were clean and fresh smelling the food was delicious; the drinks were grand overall, this was one of the best hotels we have stayed at - would stay here againGenuine Expedia guest review
"Grange Tower Bridge Hotel London"
Reasonable price for a quality London hotel. Not in the middle of the aciton but close enough that many restaurants and activities were near by or a short tube ride away (Aldgate tube station is three blocks away. Tower Bridge is about 6 blocks away. A 20 minute walk to More Riverside and the Tower Bridge tube station). Hotel food is average. Service […] was very good, service staff attentive and friendly. Elevators can be a problem when a conference is scheduled at the hotel. Upscale spa and work out facilties. Read moreGenuine Hotels.com guest review
Great place to stay vey happy with price performance and locationGenuine Hotels.com guest review
"Perfect place in London near the Tower"
Beautiful, modern, comfortable hotel. Perfect for us as a couple. We'll come back some time with the kids and try the indoor pool. Would be equally good for business travel. The bar in lobby was the perfect place for our half dozen English friends and relatives to meet us and hang out together. Short walk to the subway. Great views nearby of the Tower […] of London, the Tower Bridge, and the Thames River. Many pubs, traditional English restaurants, and ethnic cuisine restaurants in the neighborhood. Read moreGenuine Expedia guest review
"A good choice for the other end of London"
I had chosen this hotel after reading positive comments on Expedia.com and I was right. We stayed two days in this hotel on the Xmas and boxing days in 2011. The hotel is in 5 minutes walk to Tower Bridge, however it is a little bit hard to find the hotel first. The nearest tube (subway) station is Tower Hill and it is the same distance from hotel. […] Some people may chose Aldgate tube station which is in the opposite direction to Tower Bridge. Front office staff is helpful and friendly. We were 2 adults and two children in a room and there were enough space in the room. Room amenities were in good condition and we were pleased with all in the room. In conclusion, whether you go alone or with your family, you will not be dissatisfied at Grange Tower Bridge. Read moreGenuine Expedia guest review
I thought we were getting a suite when I booked the hotel online, I didn't think we would get a sofa bed right next to the king bed.Genuine Expedia guest review
Excellent stay and great facilities!Genuine Hotels.com guest review
"Very modern,clean and spacious"
Had a very enjoyable stay here. The hotel was very clean,modern and very spacious for a London hotel . Would DEFINATELY stay here again.Genuine Hotels.com guest review
"White Christmas Weekend"
Weekend with very dear friend. Hotel lovely with staff welcoming on arrival. Room clean, spacious and comfortable. Great location too. Walking distance to tube.Genuine Hotels.com guest review
"Room size is wring"
Room write up is inaccurate and was duped into paying way too much for what we got ... It is not two rooms for the double room !! It is a couch jammed in and called a double room and then a staff that asked you where you are from when you ask about it and say that it is something to do with double occupancy ??Genuine Hotels.com guest review
"Grange Hotel Review"
Excellent facilities , staff very friendly and accommodating - would definitely returnGenuine Hotels.com guest review
Hotel location perfect for DLR and the Tower Bridge area. Staff and the Hotel excellent.Genuine Hotels.com guest review
"Really nice hotel"
I came to see the poppies hotel was fantastic staff were polite and friendly service was prompt and efficient.Genuine Hotels.com guest review
"Grange Tower Hotel"
Ideal location for what we wanted to do (poppies at Tower of London & Olympic Park) Weather was perfect as was the hotel. Could not fathom out what all the switches in the room were for.Genuine Hotels.com guest review
Lovely stay and got upgraded to an executive room which was lovely however there were no rooms left with a view so we could only see the office block next door! Staff were incredibly nice and helpful though.Genuine Hotels.com guest review
"Expensive but worth it"
Stayed two nights here. Although most London hotels are expensive (especially booked last minute as we did), this one seemed worth the money. Huge comfortable bed, good sound proofing, nice bathroom and a general feeling that everything had been thought of.Genuine Expedia guest review
Stayed for 2nd time and hotel is the best I've stayed in in London by a long way.All service and conditions were unprecidented.Genuine Hotels.com guest review
Great hotel, friendly and helpful staff, fab room highly reccomedGenuine Hotels.com guest review
Stunning views from the 8th floor were we stayed, staff we could not fault they were there as and when needed, could have done with more then just 4 little milk pots as there was 4 people in a room and we were ringing for more to be sent up. On a hole the few days we stayed there was great and facilities were very good to.Genuine Expedia guest review
"Fantastic attention to detail"
Everything about this hotel seemed carefully thought through and perfectly worked out. Everything in the room just worked effortlessly; beds were comfortable; pool and facilities immaculate. Service also just worked well and unobtrusively. We didn't eat there, but I can't believe they will have left that to chance either; all looked very impressive. […] Only downsides are that its on a red route so hard to approach and parking is awkward. This looks an odd location for a great hotel - but then it is next to the tower, trains and the city, with several good cafes and restaurants nearby, so even that works out well. And the views are incredible (from the 9th floor at least). Read moreGenuine Hotels.com guest review
"Great location, modern hotel"
Hotel was in a great spot, close to tube station, shops close and few bars and restraunts. Walked from Buckingham palace to hotel along the river which took 30 mins was very nice. I'd recommend too a friend and come back too this hotel if I was going to London again.Genuine Expedia guest review
"'The' place to stay."
As we were going to arrive before the 'official' checking-in' time, we rang ahead to see if we could leave our luggage. Upon our arrival, however, we were immediately checked-in by a very attentive member of staff and directed to a lovely room. Everyone was extremely friendly and helpful. Very sadly we were only booked in for one night which was a great […] shame because it was an absolutely lovely hotel. We will certainly stay there again and would thoroughly recommend it. Read moreGenuine Expedia guest review
Lovely hotel, all excellent. Great swimming pool. Can't fault it, would stay again.Genuine Expedia guest review
We stayed in the hotel end of June for two nights. The staff were excellent. Very helpful. Our room was great as was the service. Location was good for what we wanted to do and the train stations all nearby. Would recommend and would stay again. Thanks.Genuine Hotels.com guest review
"Friendly staff but no temporary parking"
Good location, great staff and comfortable rooms. Can't fathom why they don't have the driveway to the side open to drop off bags for check in. I basically had to park my hire car half on the pavement on double yellows to go in and find someone to come and get my bags (which they helpfully then did). A 200 quid parking fine would have made my stay altogether […] less pleasant. Read moreGenuine Expedia guest review
"Very nice hotel!"
We checked in as a family of four, one 4 year old one one 6 year old. Hotel in perfect condition, very clean and excellent service. Top of the line Spa even if it was impossible to find a free slot for the weekend offer of massage and champagne. Make sure to book in advance. Overall very happy with everything. Only disappointment was 1) ice cream was […] sold out in the restaurant (????) and during checkout hours make sure you plan in advance. The only two elevators will need a decent 20min to take you downstairs. Expect a big disco... :/ Read moreGenuine Hotels.com guest review
"Good business hotel"
Our stay here was absolutely fine, but this is an impersonal business style hotel. Good location for Tower of London. Not so good for getting to the O 2. Breakfast expensive in hotel, but other options available close by, which is good.Genuine Hotels.com guest review
"Lovely hotel near the Tower Bridge"
The Grange Tower Bridge is a friendly, helpful , and lovely hotel near the Tower Bridge in London. We were weary from our trip. The lovely lady readily us checked in ,and we were even given our room early. The rooms are large, modern, and pristine. The bathroom had a world class shower along with a beautiful soaking tub. I booked it through Expedia, […] and I think I received one of the best deals ever... Read moreGenuine Expedia guest review
Modern, comfortable and clean room. Smart hotel with excellent pool, sauna and steam room facilities. Staff very friendly.Genuine Hotels.com guest review
"Great hotel, terrific location"
We loved your hotel, very stylish and well designed. I particularly liked the artworks. Other than that, comfortable rooms, great bathrooms. Couldn't ask for more.Genuine Expedia guest review
"Airport Transfer ripoff"
I would like to point out that the rate quoted by the concierge for an airport (Heathrow) taxi transfer at 68 GBP was almost twice what we obtained from British Airport Transfers. Our ride was smooth and the operator helpful for the sum of 36 GBP on a busy Monday morning. Be aware!Genuine Expedia guest review
"Great for families"
We had a double room that comfortably sleeps 4 people, great swimming pool and fitness facilitiesGenuine Expedia guest review
"Champagne Bucket never came!"
It's a very nice clean and comfortable Hotel. As it's in close proximity to the city things tend to be a bit quiet after 11pm. I was a bit surprised their was no complimentary bottled water in the room, surely a hotel of this star rating should have this as standard! I ordered a Champagne Bucket and Ice after booking in, that never arrived.Genuine Hotels.com guest review
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