The hotel was very pleasing. Clean rooms and helpful staff. Wonderful breakfast selection but limited for dinner. Good location, short walk to both Europa Platz for food and Berlin's central tourist attractions.Genuine Hotels.com guest review
Response by Pestana Berlin Tiergarten Dear YorkshireCanuck, Thank you for staying with us and for your nice comments on our rooms and staff. We look forward to welcoming you back. Kind regards, The team at Pestana Berlin Tiergarten
"Fantastic location but too clinically modern"
Loved being right next to the Tiergarten and just a short walk from the K'damm - so we hired the bikes available from the hotel (12 Euros a day per bike) and zipped through the park to loads of attractions. The hotel was spotless and the receptionists very helpful, but it was all glass, white formica surfaces and blue neon light..not very cosy or inviting […] after a hard day's sightseeing; but if you like ubermodernism you will like this place. On the plus side the brekkie was great and well worth paying the extra for, not just for the usual continental choices and bread warm from the oven, but also the hot choices too. The bar did nice cocktails (great Whiskey Sour) and if you were staying for a few days and opted not to have your room cleaned daily they gave you a 5 Euro bar credit for each day...enough for a pint. The small pool in the basement was a refreshing boon, though wierdly there are no changing rooms and you just have to drip your way back to your room. Steam room was great but sauna tepid. Just aroung the corner is a great wee cafe/restaurant on the waterway called the Cafe Am Neues See - atmospheric with lovely simple menu and reasonably priced. Then walk off your lunch or dinner by cutting through the park, on an avenue lined with amazing hunting scene sculptures to the Siegesaulle monument tower which you can climb up for great view. We did this on our first afternoon and it really lets you orientate yourself about Berlin. Read moreGenuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Bob, thank you for staying with us and for taking the time to write about your recent experience at our hotel and in Berlin. We were very pleased to see that you enjoyed your stay here. Your comments regarding the spa will be discussed by the management team. We look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards, The team at Pestana Berlin Tiergarten
"Surpast our expectations"
Our stay at the Pestana was a great experience. We had dinner at the hotel one evening and thoroughly enjoyed it. There was also a nice restaurant just round the corner or if you wanted a walk many eating places just past the Zoo about 15 minutes walk or jump on the bus to Potstam about 15 minutes into town.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Cathie, Thank you for your great review on our hotel and food. We hope to see you again at Pestana Berlin Tiergarten. Kind regards, The team at Pestana Berlin Tiergarten
One word when we walked into our room. Wow. Only issue is distance to city centre. 20 min walk.Genuine Hotels.com guest review
"Great location and services"
We stayed at the hotel as part of a long weekend in Berlin, and were really impressed with the place. Positioned in a lovely area of the city, it is very clean and friendly. Highly recommended!Genuine Hotels.com guest review
"Good quality city hotel"
We stayed in this new hotel for three nights. The rooms are lovely-beautifully fitted out-showers are luxurious. Only annoyances-ghastly music in the foyer (Secret Love plays on a loop!) and the noise of the sea in the lift. Wifi is free in the foyer but to get it in one's room costs extra which is greedy. Breakfast is extra and at €15 is expensive […] if all one wants is a coffee and cereal! Reception Staff were helpful but over stretched. Bar and restaurant staff were lovely and everyone speaks English! Read moreGenuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Aynie, thank you for staying with us and for taking the time to give us your feedback on our hotel and service. We will forward it to our team as well. Did you know that you can use the internet via lan free of charge in the rooms? We look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards, The team at Pestana Berlin Tiergarten
"Excellent Hotel - thoroughly recommended!"
Pro's as follows: Great room, very clean, lovely breakfast, loved the bathroom and the funky shower, staff were good and helped us when we needed them. Slight drawback but not enough to put us off - hotel was a good 10-15 mins walk from the nearest U-Bahn, but because we had a travelcard that was valid on buses as well, the bus stop right outside the […] hotel made the trip into the city centre very easy indeed. We would definitely look to stay in this hotel again when we come to Berlin. Read moreGenuine Hotels.com guest review
"Ideal quiet location. Good transport links."
Being used to Pestana hotels in Madeira, this hotel matched them for most things. However the rooms aren't huge but for comfort, fixtures and fittings etc., they are very good. Breakfast was adequate, but way down on the Madeiran experiences. With half an hour to go, the offering was somewhat lacking. Earlier, if you could get out of the comfortable […] bed, much better. Only managed that once. Majority of staff very helpful and friendly, but there's always the odd one!! Overall good, and will definitely return. Dinner in restaurant very good, BUT menu lacks variety. Read moreGenuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Ian, Thank you for taking the time to write a review on your stay in our hotel. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests. We will consider your comments regarding the breakfast and restaurant menu. We look forward to welcoming you back! Kind regards, The team at Pestana Berlin Tiergarten
Very nice hotel with helpful staff and lovely rooms. Only negative for me was the location, it's about a 10 minute walk to the nearest tube but the surrounding area is lovely so depends what you are going there for. Overall, can't fault it and would stay again.Genuine Expedia guest review
"This hotel was very accessible from the city."
Only a five minute bus ride from the Zoo train station (No 200 bus) but away from the hustle and bustle in a quieter area is the Pestana Hotel. Stayed for one week's holiday.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Marge, thank you very much for staying with us and for posting your comments about the hotel and its location. We look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards, The team at Pestana Berlin Tiergarten
"Pestana Berlin Tiergarten"
Good hotel for city breaks and business trips. Be prepared to walk a little for the metro stations.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Guest, thank you very much for staying with us. Did you know that you can also rent a bike from us? We look forward to welcoming you back to our hotel in the future. Kind regards, The team at Pestana Berlin Tiergarten
"Great City Hotel"
Great hotel, rooms, staff, decor and location all tip top. Only minor quibble would be the wi-fi, it says free wi-fi which you assume will be all over the hotel but in fact is only in the lobby which is a minor inconvenience but one I can live with.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Guest, Thank you for staying with us and for giving your feedback. We are very pleased to see that you enjoyed your stay at Pestana Berlin Tiergarten. Did you know that you can use the internet via lan for free of charge in the rooms? We look forward to welcoming you back in the future. Kind regards, The team at Pestana Berlin Tiergarten
"Excellent hotel, very relaxing stay."
Fantastic hotel, modern and comfortable. The staff were exceedingly helpful and polite, very efficient. The food in the restaurant was very good as was service. Rooms comfortable and clean, very well presented.Genuine Expedia guest review
"comfortable hotel in great location"
it was perfect for the combination of extensive touristic city tours and relaxationGenuine Expedia guest review
After an initial misunderstanding with the booking, free wifi and buffet breakfast, which the receptionist dealt with very efficiently, we found the experience very pleasant. I'm not sure it's the best hotel if you have young children but the service, staff and décor are great for the professional, the short-breakers et al. The plunge pool, gym, sauna […] and steam room were an added perk but the prices for the spa treatments were pretty unrealistic, so I doubt there's much call for them. It is perfectly located for sight-seeing in the centre and the business district - transport was easy, bus 200 from Zoo and cycling would have been great too. Overall a good experience. Read moreGenuine Expedia guest review
"Excellent choice for your visit to Berlin"
Really good hotel at competitive price. Very well positioned, excellent buffet breakfast and , rather surprisingly, excellent evening meal.Genuine Expedia guest review
"Great smart hotel, perfect for exploring Berlin"
Great little hotel. Nothing out of the ordinary but great service, clean well furnished room that was large compared to most I've stayed in. Great location on the edge of Tiergarten, regular buses to all major locations and rail connections. Would highly reccommendGenuine Expedia guest review
"A lovely hotel"
A lovely clean hotel can't fault it. Friendly helpful staff. Location quiet and just a short walk to city centre.Genuine Expedia guest review
"Pestana City Break Review (Irish)"
Having to pay 140 Euro when Checking out was depressing ,for a Bed in our room for our 16 year old . This perhaps could have ,and perhaps should have been paid in the pre pay to Expedia when Booked on line prior to departure. The Bar in this Hotel has an excellent Barman Oliver, but it is very very quite. "One would not be rushing back to the Hotel […] Bar" As to be frank about it ,its Dead !!!!!!!!!! Perhaps aimed at European Guests, but not Irish , Room service expensive. But its Exceptionally Clean ,and comfortable. More suited to the Business end of the market as opposed to the City Break Getaway. Read moreGenuine Expedia guest review
Very pleasant, hotel was modern and in a good area.Genuine Expedia guest review
"Fantastic decor in the room."
Great rooms, very clean and free Wi-Fi in the lobby. A very enjoyable stay.Genuine Hotels.com guest review
Hotel staff extremely helpful and friendly, only 5 mins from zoo! And 10 mins from nearest ubahn and sbahn station! 5 minute walk from very beautiful and romantic Cafe am neun see in the tiergarten, really reccomend this hotel for anyone going to berlin! Bar is reall nice and very well priced!Genuine Hotels.com guest review
Fab hotel and fab location .Breakfast was good. 200 bus just outside so easy to access all transport in Berlin.Genuine Expedia guest review
"Great hotel for short city break holidays"
Conveniently located, freindly and efficient staff. This was our second stay and there will be a third.Genuine Expedia guest review
"Overall good hotel"
Good location near Tiergarten and zoo. Friendliness of staff a bit hit and miss with occasional very frosty service. Rooms excellent, modern and clean. Breakfast OK but was expecting more given some of the excellent reviews of the breakfast on here!?Genuine Hotels.com guest review
On arrival advised that booking was cancelled on 2 occasions. Meal order in resteraunt was forgotten, served more than one hour late.Bar appeared to be understaffed. Nice people but more training needed.Genuine Hotels.com guest review
"Excellent hotel in a good location"
lovely hotel in a good central location. Spotlessly clean.Buffet breakfast was excellent plenty of everything I couldn't wait to get up for breakfast it filled us up until well after lunch time. We also had a evening meal which was very good. The rooms were very modern and comfortable and a good size. We stayed for 4 nights but wish we could have stayed […] another couple of nights. When we go to Berlin again we will stay at the Pestana again. Thank you for a very enjoyable stay in Berlin. Read moreGenuine Expedia guest review
"No kettle in room!!!"
The room was really clean and comfortable! But I have been in lots of hotels and never come across one without coffee and tea making facilities in the room! My husband and I like a coffee in the morning without having to get dressed first and go downstairs for one! In a four and a half star hotel I don't think it's asking for much!Genuine Expedia guest review
"A nice experience."
The breakfast buffet is really good with lots of choice. The hotel is well located. Most of the staff speak good english. The room was really quiet.Genuine Expedia guest review
"Great location - fantastic value for money."
Clean, comfortable, fantastic location. Buffet breakfast is a must.Genuine Expedia guest review
"Great for couples"
Particularly pleased with the room itself: modern, bright and spotless, with everything in the right place and fully operational. Exellent bathroom incl adjustable under floor heating.Genuine Expedia guest review
The room is good for disabled traveller. Disappointed because there isn't free wifi In room. Good for business traveller.Genuine Expedia guest review
"Great quality and service"
We had a 4 night stay here and found the hotel excellent.The room was clean and light and the bed very comfortable. The staff could not be faulted from those on the front desk ,who helped us with several queries, to the staff in the restaurant where the service was excellent and friendly. It was good to have the pool, steam room and sauna to relax at […] the end of the day. We will be returning for another visit. Read moreGenuine Hotels.com guest review
"good hotel, nice staff"
we booked this hotel for 6 days for our wedding anniversary and to see bon jovi at the waldbuhne ,we were delayed for 8 hours at glasgow airport due to technical fault on the aircraft. and we e mailed the hotel to let them know as we were worried that they would cancel the room, they e mailed back to say they would hold the room for 24 hours which was […] very good of them we arrived about 9.30 at night and the receptionist was very helpfull and knew of the problem.the room was very large and clean and the bed was very comfortable, (the pastry/ fruit and the lovely message for our anniversary was a nice touch ) the pool area was good , the only thing we were not happy about was there was no tea/coffee making facilities in the room, ( I went out the next day and bought a kettle from woolworth ) also there is no mirror in the room, only in the bathroom which is not practical if there are a couple of people in the room and most people like a full lengh mirror which the room does not have , apart from these minor issues which could be easily rectified the hotel is very good i have read the previous reviews and people saying there is nowhere to get breakfast in the area , if you walk down past the intercontinental hotel to the commerzbank on the corner there are a couple of bakeries and it is only about a five minute walk to the ku damm where there are shops/bars/restaurants and u bahns would I stay at the pestana again? if they address the minor issues then yes, I would Read moreGenuine Expedia guest review
"Cool Hotel with Cool Staff"
From the moment we walked in to the time we left the hotel staff were most attentive and helpful. the room could not find a fault, fantastic bed & shower room. Spa was a bonus. Restaurant was excellent, a good selection of wines. Would re-visit any day.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Country Girl, thank you very much for your kind review and all the compliments. We look forward to welcoming you back to our Hotel in the future. Kind regards, The Team at Pestana Berlin Tiergarten
"Great hotel, good location"
Clean, comfortable, quiet and close to major shopping, zoo, and subway lines. Good breakfast.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Colin, thank you very much for staying with us and for your kind comments. Kind regards, The Team at Pestana Berlin Tiergarten
Hotel is nice but is a about 40 Minute walk from everything worth seeing. Reception staff were vague with providing direction. There wasn't any specific information provided and they weren't really helpful. The in room Internet is bad so don't pay to use it. Go down to the lobby and utilise the free internet as it is faster. Breakfast was well serviced […] and is good. Read moreGenuine Hotels.com guest review
"A peaceful corner of happening Berlin"
Stayed for 4 nights in May, we found the hotel straight forward to find, just take train from airport (Schonefeld) to Zoo station and a very short bus journey (or a 15 minute walk). We loved being by the park and being able to start and end the day with the stroll through the Tiergarten. Just round the corner is a great beer garden where we had a few […] beers and food. Within walking distance, through the park, many of the major historical sites can be reached in a 20minute amble. The accommodation itself was excellent, the room was spotlessly clean, stylish and modern with a lovely comfy super king bed. We used the swimming pool (small but refreshing), sauna and steam room each early evening (although remember this is Europe, so you may actually want to keep your glasses on in the hope that they steam up and obscure some of the views!). Again everything was spotless. Breakfast was buffet style, a good selection of fresh fruits, hams and cheese as well as some tasty cooked sausage, bacon and scrambled eggs. Croissants and fresh breads were all washed down with copious amounts of fresh coffee. We actually ended up eating 2 nights in the hotel and thought the food was fabulous, the steak cooked to perfection and for desert the pasteis de nata could have come direct from Belem! There was a mixture of guests from German businessmen/women, younger couples to a few families. It seemed a quiet hotel away from the madding crowds. Perfect. Would definitely recommend and return to. Read moreGenuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Graeme F, thanks for your lovely statement about the location, hotel and food! We will also price our employee! See you soon at the Pestana Berlin Tiergarten.
"Great hotel, also for sightseeing and shopping"
Pestana is the best hotel I have stayed in for a long time. The bus service is just 2 minutes away. It gives easy access to museums and for shopping. Beautiful Tiergarten is next door, great for walks with close distance to a boat cruise.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten “Pestana is the best hotel”Dear Kyo, thanks for your lovely review! You know, that the hotel had today the second birthday We look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards,
"An oasis of calm in a delightful city"
The staff were welcoming and helpful. The food was excellent with efficient service. The room was quiet and the room temperature could be adjusted. The bed was comfortable - could do with an extra firmer pillow and a thinner duvet. Taxis arrived in a couple of minutes. The bus stop was across the road. You could buy a day ticket for about 6.50 euros […] and have unlimited travel on bus, train or tram. Read moreGenuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Guest, thank you very much for your review. We really appreciate your comments, especially those concerning the employees and look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards.
"Fab place for weekend break"
Lovely lovely hotel. Huge bed. Asked for extra pillows and got them no trouble . Had a swim and sauna every morning . Amazing bedroom and bathroom. Ten min walk to shops and food. Lovely pubs 5-10 min walk . Def recommendGenuine Expedia guest review
Response by Pestana Berlin Tiergarten “Lovely lovely hotel. Huge bed.”The Pestana Berlin Tiergarten team is pleased about your statement! We look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards.
"Can't be faulted"
Nothing negative to say about this hotel. Room was excellent, superb comfortable bed & pillows. Front of house service was always friendly & helpful, no matter the language (I heard them go through 6 different ones during my stay). The spa facilities were also great. All in all, highly recommended!Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Paul W., we are pleased about your statement and especially your comment “no matter the language”. Thank you. Best regards. Pestana Berlin Tiergarten
"happy to stay again"
Staff were very pleasant, reasonable breakfast, comfortable rooms, well positioned for my requirementsGenuine Expedia guest review
Response by Pestana Berlin Tiergarten “happy to stay again”Dear Dan, we are very grateful for your kind comments. You know that you can use the WIFI free of charge on the sunny restaurant terrace? Many Thanks – Pestana Berlin Tiergarten
"Quality hotel a little out of the way"
This is a recently built hotel and is in very good condition. The communal areas are very pleasant if a little 'soulless' . The rooms are stylish although some of that style can get in the way of substance - for example the sliding glass door into the bathroom provides no sounds insulation and ours made a lot of noise (not great for a middle of the […] night visit!). On the upside, breakfast was awesome! Read moreGenuine Hotels.com guest review
Response by Pestana Berlin Tiergarten Dear Traveler, thanks for your great feedback and your statement about the breakfast. You know, that the design will reflect the Portuguese lifestyle? Best regards from Berlin – Pestana Berlin Tiergarten
"enjoyable stay at the Pestana Berlin."
very nice hotel, good location. very friendly staff and helpful. A little more suited to business travellers. food good and pool great for the size of the hotel.Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Thanks for your great review and your comment “enjoyable stay at the Pestana Berlin.”Alternative to our first categorie we can offer our Executive rooms with an size until 35 m², own terrace, coffee station, Minibar free of charge. We look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards,
I cannot belive the value of this hotel. Extreamly modern and clean. Pool, steam room sauna all excellent. Good location walked to all the main attractions. Only issue is wifi is free in the loby but not in your room.Genuine Hotels.com guest review
Response by Pestana Berlin Tiergarten Dear traveler, we’re pleased about your statement. Thank you! You know, that you can use the internet via lan free of charge in the rooms? See you soon at the Pestana Berlin Tiergarten
"Fantastic hotel which I would use again!!!"
This hotel was excellent. The rooms were very clean and comfortable although we did ask for extra pillows. The staff were extremely helpful. The breakfasts were great and there was plenty of choice. We eat dinner (a steak) in the restaurant one night which was superb.The menu was small but tasty. We used the pool, sauna and steam room which were compact […] but very nicely designed. The only negative was the ice cold water in the pool!!! The hotel was ideally situated in a quiet area, however you were only 2 bus stops away from bars, shops and restaurants. The 200 bus stopped just along from the hotel which made travelling around the city so simple. I would definitely use this hotel again on my next visit to Berlin. Read moreGenuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Mel We are very grateful for your kind comments. Please accept our apologies if the pool was not at the right temperature when you used it. We normally keep it at about 28 to 30 degrees Celsius and are not aware of any problems recently. Please be assured that we will follow this up. Kind regards,
"Good choice for a city break"
Lovely hotel, very comfortable but ask for extra pillows! Staff were very attentive especially the receptionists and the friendly barman. Totally recommend the breakfast -worth paying extra for the convenience, as nothing locally and it was delicious and the choice was amazing!Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Alex Thank you very much for your review. We really appreciate your comments, especially those concerning the employees and look forward to welcoming you back to Pestana Berlin Tiergarten. Kind regards,
"One to return to."
Excellent hotel. Compares well with the best I have stayed in. The pictures on their website are accurate. The only minor niggles were the heating was difficult to put on a lower temperature, but this was solved by opening the window marginally which shut off the heating, and the pool was rather small. Would We go back? Yes!Genuine Expedia guest review
Response by Pestana Berlin Tiergarten Dear Phil M, Thank you for posting your comments. We appreciate your kind remarks regarding the staff and are sorry that you have experienced difficulties controlling the heating. Please be assured that our maintenance department will investigate in order to fix the issue. Kind regards,
"Feel at ease here"
The staff were friendly and willing to put themselves out to help us - nothing seemed to be too much trouble. The food was excellent and interesting, and we had breakfast and dinner there the whole four days we stayed. The swimming pool was a little small, with room for two people only, and the wifi did not always work, hence the two "pleasings", but […] I would not hesitate to stay there again. The position of the hotel is excellent, very near to many galleries, historical buildings and concert halls. Read moreGenuine Expedia guest review
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