"No cleaning service"
I stayed over the weekend, when I arrived I felt at ease because the hotel had good reviews. On Saturday morning we left at around 10 am and came back at 5 pm and our room was not cleaned, they did not bother to even change the towels or make the bed. I communicated this to the front desk, they replied by saying housekeeping staff already had left and […] they could not do anything for me but send some towels. They sent the towels a water bottle shampoo and a couple of cookies. On the next day I went for a swim, there were no towels around ( they have this big piece of furniture, and it was empty) I commented this to the front desk again. I was told they did not place towels because most of them were in the washer. I booked this hotel and did not get my money's worth. I don't think it deserves the rating it has. Read moreGenuine Hotels.com guest review
Response by Staybridge Suites El Paso Airport Dear Mr Molinar, Thank you for reviewing your stay at the Staybridge Suites El Paso Airport Area. I'm so sorry to hear that our hotel did not meet your expectations. We strive to impress our guests and when that doesn't happen we want to know. I have already addressed your concerns with my staff to ensure we are always providing exceptional service. What sets Staybridge apart from other hotels is our unique opportunity to keep our prices affordable by offering light housekeeping services. For guests who have never stayed with us we do try to explain this upon arrival. I'm sorry if this was not properly disclosed to you. I will also address that with my staff. We hope that we will get the opportunity to impress you on your next stay in El Paso. Sincerely, Marco O. General Manager
"Staybridge Suites, El Paso Airport"
I cant say enough about my experience at this hotel. It was excellent. The suite was an actual suite with everything you needed to set up housekeeping. The living room was beautifully and comfortably furnished, the bedroom had two queen beds with excellent quality linens, the towels were thick and soft, the bathroom beautiful. The staff were all friendly,attentive […] and helpful. A delicious, abundant and varied buffet breakfast was served and a complimentary meal of Beef Fahitas provided on the Thursday evening. I would not hesitate to recommend this excellent hotel. Read moreGenuine Hotels.com guest review
"Excelente serrvicio del gerente"
Estube dos noches, Excelente desalluno y hora felizGenuine Expedia guest review
Response by Staybridge Suites El Paso Airport Dear Turista, Thank you for staying with us. We are happy to know you had a great stay during your visit. We hope to see you again soon. Regards, Marco O. General Manager
100 % recomendable. Muy cerca de cielo vista, muy buen servicio. Cuenta con una gran cocina en cada habitación, pueden cocinar lo que quieran, cuenta con sartén, cubiertos, vasos e cristal, lava vajillas y un refrigerador de gran tamaño. Todas las instalaciones son nuevas. Gran opción si van por más de una noche al paso.Genuine Expedia guest review
"LINDO HOTEL, DE LO MEJOR EN EL PASO, TEX."
MUY BUENA, LAS HABITACIONES MUY AMPLIAS, BUENA UBICACION, EL DESAYUNO DELICIOSO!!Genuine Hotels.com guest review
es un muy buen hotel en el paso tx.Genuine Hotels.com guest review
"Servicio de primera"
Es un excelente hotel, bien ubicado, y con muy buen servicioGenuine Hotels.com guest review
"siempre es excelente"
Hospedarse ahi es lo mejor!!! Perfecto.Genuine Hotels.com guest review
"MUY CERCA DE LOS CENTROS COMERCIALES Y DEL AER."
EL HOTEL ES MUY BONITO, LAS HABITACIONES MUY GRANDES Y CONFORTABLES. MUY AMABLE EL PERSONAL.Genuine Hotels.com guest review
Muy bonito hotelGenuine Hotels.com guest review
Fabuloso, muy rico desayuno y NUTRITIVO. Todo muy limpio y excelente calidad en el servicio. Son muy amables.Genuine Hotels.com guest review
NUESTRA ESTANCIA AUNQUE CORTA FUE MUY AGRADABLE Y MUY CONFORTABLE,LAS CAMAS BASTANTE COMODAS TODO IMPECABLEMENTE LIMPIO,DESDE LA RECEPCION TRATO MUY AMABLE HASTA EL DESAYUNO MUY COMPLETO Y VARIADO.Genuine Hotels.com guest review
"muy bonito,muy comdo,muy buenos desayunos"
ES UN HOTEL MUY COMODO LAS INSTALACIONES ESTAN NUEVAS ,MUY BUENA ATENCION,NO LA PASAMOS MUY AGUSTO.LAS HABITACIONES MUY FUNCIONALES PORQUE SOMOS UNA FAMILIA DE 5 CON TRES ADOLECENTES, MUY COMODAS,SI REGRESO A ESTE HOTEL Y LO RECOMIENDOGenuine Hotels.com guest review
"My first trip to El Paso, Texas."
07/31/14 Alfred S
I enjoyed my stay in a brand new suite. The room was very spacious. The staff is Excellent. I nailed my job interview and received a job offer on the spot. I did not have to rent a car due to the excellent shuttle service. I am now a IHG Rewards club member.
"Once again 5 star all the way..."
07/26/14 sandymccluskey1953 Hemet, California
I was a bit apprehensive about staying in El Paso...So I decided to stay in a 5 star Hotel that I knew would be in a safe area.... I was right great area and great Hotel...I asked for a room near the Laundry area as I had quite a bit of it being on vacation....I was given a room farthest away...LOL but after letting the Manager know my dislike they put me in a room just down the hall....BTW..Laundry is FREE and Staybridge..
"Amazing Stay, Great Staff"
07/22/14 MomCirillo Hillsboro, Oregon
Every time we go visit our son at Ft Bliss we stay at the Staybridge. We have stayed at least 5 times in the past 2 years. I am a frequent travelers so I have the opportunity to stay in many different hotels and this one is my favorite business type hotels. I love the light dinner served several days a week with beer and wine. I also love their outdoor patio with BBQ grills. My family has spent many nights BBQing steaks on that patio. The staff is friendly and very accommodating and the hotel is always clean and fresh. Rooms are a good size and we love the kitchen so we don't have to eat out a lot. Laundry is free which is a big plus. I am a Platinum member of IHG hotels.
"Awesome stay "
07/22/14 Nicole F Artesia, New Mexico
We only stayed one night but it was a great choice. The rooms were clean, the beds were comfortable & the rooms are so spacious. I didn't give it a 5 star because the breakfast was mediocre (hey it was free though!) and the rooms are a bit outdated. I definitely recommend & plan to use in the future.
07/21/14 Betty P San Diego, California
We really enjoyed our stay at Staybridge Suites El Paso AIrport. The suite was fantastic - espceially knowing we had an "ice maker" on our refrigerator and if you need to do laundry while staying there it is "FREE" no charge on the machines (you just need to buy your laundry soap). The staff were all very helpful and went all out when we needed their services. The "breakfast" each and every day we were there was very good and had a variety of different meals on each day. Pool area kept well and was very relaxing - it even had a pit for making "SMORES" - great for families. I will definitely be staying at Staybridge Suites in the future".
"Must for PCSng families"
07/20/14 CRDRT Fayetteville, North Carolina
This place has been fabulous for my family of 6 and dog! Plenty of room in suite 1 king bed and 2 queen beds with kitchenette. Very clean. Beds comfortable. Clean pool for kids. Great grass area for dog. Seems to have responsible pet owners who stay here because the "Pet" area has been very clean. No feces randomly laying on grass. Has pet bags and garbage can to use in that area. Location is great for accessing FT Bliss. I couldn't imagine staying anywhere else while we in process to Bliss. Washer/dryer are FREE!!! With 4 kids, that alone is a reason to stay here. Great hot breakfast everyday with friendly staff. Plenty of space in dining area.
"Oasis in El Paso"
07/18/14 TomTom619 Bali, Indonesia
This place is an oasis in El Paso. Friendly staff; Clean and well maintained; nice breakfast and social hours; good size rooms that can fit a family of four; free laundry and well equipped gym. The most unexpected benefit was the large lobby that was very useful for meetings.
07/07/14 Cheo C Ciudad Juarez, Mexico
Everything was excellent, i booked a week in advance and requested for a king size bed on the 4th floor room facing the pool, on the day of the check in i called since 8 am and told me the room was ready, needless to say staff was great! it was very fast checkin, the hotel is very clean, the rooms are impeccable, super comfortable beds and pillows. had free coffee, tea, and popcorn in the room, the kitchen is fully equipped, they have dvd's and series on the lobby. the pool was good, has a great patio and grills. we were very impressed lives up to its ranking on TripAdvisor. the only complain is that they don't have late checkout. i had an event that night and got back to the hotel at 3 am and i had to checkout by 11 am.
"Second time, no disappointment."
07/02/14 ERNEST M Alamo, Texas
This was our second stay at a Staybridge. Same road trip, different city, same two granddaughters with us. After a long day of traveling, and a few days into our trip, we needed to do laundry. Amazing! A good sized laundry with several machines, and it's FREE for guests!! No having to get change for the machines. This has just about sealed the deal for me!
"A Great Choice Near the Airport"
06/24/14 Bluebirds277 Portland, OR
My wife and I recently spent a night here. Although we travel a lot, it was our first experience with a Staybridge Hotel. We were very impressed. We chose this hotel because it was close to the airport and had good ratings on TripAdvisor. The complementary shuttle ride to and from the airport took less than 10 minutes. The drivers were very friendly and were quick to help us with our luggage. The front desk clerks and the dinning room staff were also friendly and helpful. Our suite included a kitchen, a living room, a bedroom and bathroom. All the rooms were spacious and clean. We had two queen beds and both were very comfortable. Also, the suite was quiet, even though we could see the freeway outside our windows. The complementary breakfast was very good. My wife was thrilled to see that it included bacon - a rare treat at most mid-priced hotels. Fresh fruit, omelets and pastries were also included. Another treat was the complementary light dinner. The dinners are provided on Tuesdays, Wednesdays and Thursdays. The menu changes each day, but always includes complementary beer and wine. Overall, we had a great stay at this hotel. We will look for other Staybridge Hotels in the future.
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