All hotels in Cotai, Macau
1 room, 2 adults
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4.4 / 5Excellent

Score breakdown (from 431 reviews)

Average rating for:

  • Cleanliness
    4.6
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.5
  • Neighborhood
    4.2

The following reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"服务一流,设施一流"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
没啥说的了,全5星,下次还会来
Genuine Hotels.com guest review
2 night romance trip Apr 21, 2015
Jingye
CN
4.0 / 5Excellent
"good"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good location, clean & tidy
Genuine Hotels.com guest review
1 night trip with friends Apr 3, 2015
A Traveler
HK
4.0 / 5Excellent
"通往賭場的通道保安不足"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
一定要參觀冲浪沙灘
Genuine Hotels.com guest review
1 night romance trip Apr 1, 2015
A Traveler
HK
5.0 / 5Outstanding
"非常滿意"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
非常滿意,值得再去
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
Yin Ling
HK
3.0 / 5Good
"Good job"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    2.0
一開始入住,俾錯房,心情好差,之後轉房後竟然是行政樓層 但酒店員工服務態度一流,值得一讚
Genuine Hotels.com guest review
2 night romance trip Mar 25, 2015
Chiang
HK
5.0 / 5Outstanding
"good hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very nice hotel
Genuine Hotels.com guest review
1 night trip with friends Mar 23, 2015
Pui Ying
HK
4.0 / 5Excellent
"交通"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
房間依舊非常棒,但現在交通車似乎縮減了,好幾條路線没有了。
Genuine Hotels.com guest review
1 night family trip Mar 18, 2015
A Traveler
TW
5.0 / 5Outstanding
"非常棒的飯店"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
服務品質很好!
Genuine Hotels.com guest review
2 night trip with friends Mar 3, 2015
Yuchieh
TW
5.0 / 5Outstanding
"Good hotel and service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All staff is friendly and helpful
Genuine Hotels.com guest review
2 night romance trip Mar 1, 2015
TSZ HO
HK
5.0 / 5Outstanding
"Perfect Hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It is fantastic to enjoy indoor swimming and steam in the hotel for relaxing.
Genuine Hotels.com guest review
1 night family trip Feb 13, 2015
MEI KIT
HK
5.0 / 5Outstanding
"very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
very good service, and provided free birthday cake
Genuine Hotels.com guest review
2 night family trip Feb 15, 2015
On Shun
HK
5.0 / 5Outstanding
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
很舒適,衛生情況有待改善(遙控器全是塵灰⋯露台有水漬⋯)整體還不錯,很貼心提供溫泉泡粉,洗髮精很差,淋浴露令皮膚乾燥
Genuine Expedia guest review
Other trip Feb 16, 2015
vsgia
HK
5.0 / 5Outstanding
"GOOD FOR RELAX"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
於剛過去的情人節入住 , 亦是生日正日 , 有幸被Upgrade至高層之行政樓層(25/F) , 因此Check In亦由地下Lobby轉移至6/F, 頓時變得寧靜不少. 很喜歡穿和服的接待小姐 , 很感謝代訂蛋糕的Ms. Cici . 整潔,寧靜 , 房間景觀不錯 , 面向酒店庭園景 , 洗髮淋浴用品質數亦不錯 .
Genuine Expedia guest review
Other trip Feb 16, 2015
Eunice0214
HK
4.0 / 5Excellent
"還不錯!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
整體感覺不錯!!比起同地區的同類房間價錢偏貴了一點!
Genuine Hotels.com guest review
1 night romance trip Feb 12, 2015
A Traveler
HK
4.0 / 5Excellent
"飯店環境良好、住宿舒適"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
1.有方便的接駁交通 2.健身房、游泳池、按摩椅設施不錯 3.飯店人員接待親切、細心、主動服務 4.唯獨沒有提供電器插頭萬用轉接器
Genuine Expedia guest review
Other trip Feb 1, 2015
Antonio
TW
4.0 / 5Excellent
"静か"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
金、土の宿泊だったので価格は結構しました。和服の日本人スタッフは好感が持てます。部屋の清潔感も問題なし。平日低価格の日なら再訪ありです。
Genuine Expedia guest review
Other trip Jan 31, 2015
isao
JP
4.0 / 5Excellent
"寬敞舒適"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
住宿很好,房間大,浴室也很漂亮齊全,但自座早餐不太多食物選擇 泳池還可以,有locker, 幾方便,有桑拿gym room,
Genuine Expedia guest review
Other trip Jan 30, 2015
A Traveler
HK
5.0 / 5Outstanding
"Wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We will stay here again and again in future.
Genuine Hotels.com guest review
1 night romance trip Jan 27, 2015
A Traveler
HK
4.0 / 5Excellent
"住宿好選擇"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。環境感覺上很溫暖,飯店設施讓人感到很舒適,服務人員的態度令人覺得很親切。
Genuine Expedia guest review
Other trip Jan 28, 2015
A Traveler
TW
5.0 / 5Outstanding
"enjoyable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
overall is good, but the beds are too small.
Genuine Hotels.com guest review
1 night business trip Jan 23, 2015
Sze Pui
HK
4.0 / 5Excellent
"讚"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
很舒適優美的環境, 可以讓我好好施受我的假期.. 服務態度很好
Genuine Hotels.com guest review
1 night trip Jan 24, 2015
A Traveler
HK
4.0 / 5Excellent
"比想像中更好"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice place to stay !!
Genuine Hotels.com guest review
1 night trip with friends Jan 13, 2015
A Traveler
HK
5.0 / 5Outstanding
"안락한 잠자리"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
안락한 침대와 청결함 침구에 적절한 실내온도와 습도로 중간에 깨지않고 푹 잘 수 있었습니다. 가격이 비싼만큼 넓고 실내 분위기가 세련되어 값어치 하는 것 같습니다.
Genuine Hotels.com guest review
1 night trip Jan 10, 2015
sungchurl
KR
4.0 / 5Excellent
"Relaxing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
酒店位置相當好, 步行不到 10 分鐘就到官也街- 有許多地道餐館和賣伴手禮地方. 還有到威尼斯人酒店,只穿過銀河商場就到.非常方便. 如果Banyantree按摩,酒店樓下轉升降機就可以.
Genuine Hotels.com guest review
1 night trip with friends Dec 23, 2014
A Traveler
HK
4.0 / 5Excellent
"Impressive bathroom !"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The bathroom is really grand and nice, and the shuttle bus service is really convenient to travel among different hotels such as Venetian and Sheraton. Shall consider booking this hotel in my next visit to Macau.
Genuine Hotels.com guest review
1 night romance trip Jan 8, 2015
Lilian
HK
5.0 / 5Outstanding
"An excellent hotel I am sure will come back again."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Think the designer of the hotel rooms knows all about customer needs when he planned it out - everything from the well packed, well trimmed slippers to the warm, oscillating washing toilet are meticulously presented. The room is not top luxurious, but it is functional, comfortable and extremely welcoming. Well done Okura.
Genuine Hotels.com guest review
1 night family trip Jan 4, 2015
YUK TONG
HK
4.0 / 5Excellent
"快適に過ごせるホテル"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
フロントに日本語を話せるスタッフがいるので、チェックイン・チェックアウトともにスムーズにできました。
Genuine Expedia guest review
Other trip Jan 9, 2015
U
JP
5.0 / 5Outstanding
"明智的選擇"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
服務態度一流,房間整潔,景觀靚,交通接博方便,是到澳門的最佳選擇!
Genuine Hotels.com guest review
1 night romance trip Dec 30, 2014
A Traveler
HK
4.0 / 5Excellent
"很不錯的飯店"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
服務人員態度佳、房間很大很舒適、地點距離官也街很近很方便,到各處的交通車也很多。是個很不錯的飯店
Genuine Hotels.com guest review
3 night romance trip Dec 30, 2014
I-TIEN
TW
4.0 / 5Excellent
"心はオークラ、なれど機能は…"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
日本人スタッフがほぼ常駐で、日本語で対応してもらえるのはありがたい。さすがはオークラで、現地のスタッフも含めて対応は良い。ただし、部屋でなぜかWIFIが使えなくなったり、テレビの音声が雑音混じりになったり、テレビのリモコンがスムーズに働かないなど、日本では起こらないようなことが起こる。ウェルカムフルーツも3泊目にやっと出た。中心街のセナド・スクエアからの無料シャトルバスは、乗り場が極めてわかりづらいだけでなく、5-15分感覚で来る筈が45分も待たされてくたくた…。
Genuine Hotels.com guest review
3 night trip Dec 28, 2014
A Traveler
JP
4.0 / 5Excellent
"ふスタッフに難アリ"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
思ってたより、全てが良かったが、肝心なフロントデスクの対応が素人ばかりでよくなかった。 日本人スタッフが、居て助かりました。
Genuine Hotels.com guest review
2 night business trip Dec 26, 2014
akira
JP
3.0 / 5Good
"煙房"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
訂房時已選擇了一間雙人房(非吸煙), 中午一點半去CHECK IN 預咗未有房, 真係叫我夜少少再返去攞房, CHECK IN時已確認會預留一個"非吸煙"的房, 晚上回去攞房時竟然話比咗其它人, 叫我就一就要間吸煙房並會提升一級房間比我。 上去睇睇先,房係大咗D,不過佢話無房,最後只能接受有煙味既房,果一晚真係感覺其差! 酒店其餘配套就好好,不過比二仟蚊住一間有煙味既房又點會ENJOY呢,真係失望!
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
sin ying susanna
HK
5.0 / 5Outstanding
"值回票價的5星級酒店:)"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
情侶必選! 這次透過expendia網站訂大倉酒店,房間一晚二千元有找,價格超值 房間內設備完善,大愛浴室內的大浴缸,備有溫泉浴鹽,可與愛人一邊享受浸浴,一邊收看電視 雙人床十分寬敞,舒適^^ 電動窗簾隔光度強!
Genuine Expedia guest review
Other trip Jan 1, 2015
ice
HK
5.0 / 5Outstanding
"最高のホテル"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
ギャラクシー内にあることも相まって別世界を体験できました。 客室の内装や清潔感は最高です。その上スタッフ 特に日本人スタッフの対応の良さは流石です。 日本人スタッフが常駐している事だけで安心感が持てますが、それ以上の対応をして頂きました。 カジノ・ショッピングがてら別の有名ホテルのロビー等見学もしましたが、別の御国からの観光客でロビーと言うよりは 込み合ったデパート状態でした(カジノがあるせいだと思いますが) マカオ初旅行でしたが、大正解のホテルでした。 夫婦二人で年に一度は、マカオに訪れたいと思わせて頂いたホテルです。
Genuine Expedia guest review
Other trip Dec 22, 2014
Yasuyuki
JP
5.0 / 5Outstanding
"日本人スタッフが素晴らしい"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
日本人スタッフが、おもてなしの心で素晴らしい対応をしてくれます。 ちょっとした問題でも親切丁寧に対応してくれるため、海外旅行につきものの不安を解消してくれます。 客室もきれいですし、カジノでの利用以外に商用や観光でもお勧めできます。
Genuine Expedia guest review
Other trip Dec 16, 2014
A Traveler
JP
5.0 / 5Outstanding
"满意"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
房门比较大,特别是淋浴间
Genuine Hotels.com guest review
1 night family trip Sep 7, 2014
LILI
CN
5.0 / 5Outstanding
"가격대비 서비스 및 시설이 좋아요"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
돈많이 벌어서 또 오고 싶네요. 시설도 너무 좋고 서비스도 좋고 모든게 맘에 드는 호텔이었습니다.
Genuine Expedia guest review
Other trip Dec 10, 2014
MJ
KR
4.0 / 5Excellent
"價錢與質素不符合"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    1.0
沒有很多商店逛,飯店偏貴,價錢與質素不符合.
Genuine Hotels.com guest review
2 night romance trip Nov 30, 2014
A Traveler
TW
5.0 / 5Outstanding
"肌理の細かいサービス、客室ハードも素晴らし!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
日本人(日本語対応)スタッフも多数いるもよう マカオで一番安心して宿泊できる宿だと感じました。 帰りのフェリーの手配、妻のエステの手配、ホテル館内および観光地の案内などスムーズ丁寧で感心、感謝です! 次回のマカオ旅行もオオクラを是非利用させていただければ幸いです。
Genuine Expedia guest review
Other trip Dec 1, 2014
HIKO
JP
4.0 / 5Excellent
"房間安排差"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
BOOK 此酒店時已表明要無吸煙房間,當日很早已CHECK IN,但未安排到房間,已當時亦向女的接待員表示要無煙房。到3時左右去取房時,另一個男的接待員表示只有吸煙樓層給我,心已不悅並要求更改,等了一會都是那暗房間,他表示已吸走煙的味道,到了房間,所謂吸走煙的味道是用大量的香水味,令整晚鼻子覺得很不舒服。對酒店很失望。
Genuine Hotels.com guest review
2 night romance trip Nov 26, 2014
Wai Man Noel
HK
4.0 / 5Excellent
"值得再次入住"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
飯店位置非常方便 提供多方位的交通車 服務人員熱情有禮 下次還會入住
Genuine Hotels.com guest review
1 night family trip Nov 27, 2014
Yun-ting
TW
5.0 / 5Outstanding
"Nice hotel with nice service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
overall is good but a little bit expensive
Genuine Hotels.com guest review
1 night family trip Nov 26, 2014
yee lee
HK
5.0 / 5Outstanding
"不错"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
帮朋友定的酒店,虽然我没有入住,但是朋友说超级赞,房间很大,应该是免费升等了。
Genuine Hotels.com guest review
2 night family trip Nov 26, 2014
YIFAN
CN
5.0 / 5Outstanding
"Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice location with warm service
Genuine Hotels.com guest review
1 night romance trip Nov 24, 2014
A Traveler
HK
4.0 / 5Excellent
"很不錯喔,大家可以參考"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
房間整理好特別放小紙鶴很貼心,頂樓私人游泳池還有按摩椅很舒服,吃東西也方便,但棉被不太透氣,會覺得蓋了有點悶
Genuine Expedia guest review
Other trip Nov 24, 2014
cindy
TW
3.0 / 5Good
"Check in 等待時間較長"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
房間設備已開始老化,浴缸有輕微漏水情況,企浴擺放沐浴露位置有霉漬,坐廁磨砂玻璃門有手指印,雖然入住非吸煙房間,但仍有煙味,未知是否冷氣風口有問題,不時發出很大''BON BON''聲。
Genuine Expedia guest review
Other trip Nov 21, 2014
Kit
HK
5.0 / 5Outstanding
"日系は快適です"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
日系のホテルは快適ですね。 質ともにいい、ウォシュレットがあるのでここに決めたのが最大の利点です。 改善頂きたいのが、ルームサービスの質です。 オークラのカレーとならば、日本米を使用してほしい、ルーも日本のオークラのカレーを再現してください。 砂糖がたくさん入っていて甘すぎて食べれません。 おそばですが、ざるそばについては、ゆですぎです。 一口で食べるのをやめました。 オークラの質で出すなら徹底してこだわっえ下さい。
Genuine Expedia guest review
Other trip Nov 19, 2014
A Traveler
JP
4.0 / 5Excellent
"comfortable"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
location is good , galaxy have many shuttle bus line , that's great
Genuine Hotels.com guest review
1 night family trip Nov 6, 2014
Chi Ming
HK
4.0 / 5Excellent
"不錯的選擇喔!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
服務一流,酒店舒適!
Genuine Hotels.com guest review
1 night romance trip Nov 6, 2014
Ka Ki
TW
5.0 / 5Outstanding
"優越的酒店"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
景觀,房間設計,用料,位置,服務,全部一流。 價錢實惠
Genuine Hotels.com guest review
1 night business trip Oct 21, 2014
Mr Lam
HK
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