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"Expected high quality"Reviewed by a Hotels.com guest on May 2, 2012
The rooms are very comfortable, clean, the hotel staff are friendly and always available. The breakfast is good and abundant. The only drawback I'd have to say is that the wifi in the room is chargeable.
"Very pleasant stay, lovely view from highest floor"Reviewed by a Hotels.com guest on Apr 25, 2012
Very pleasant, I would have stayed longer. Young staff need to have more experience for this 5 star hotel
Reviewed by a Hotels.com guest on Apr 25, 2012
This guest did not leave a comment.
Reviewed by a Hotels.com guest on Apr 25, 2012
This guest did not leave a comment.
""Reviewed by a Hotels.com guest on Apr 18, 2012
Hotel Staff of all levels are friendly and helpful. Keep it up.
Location.
Located in Kuala Lumpur (Golden Triangle), Swiss Garden Residences Kuala Lumpur is close to Jalan Alor, Petaling Street, and Kuala Lumpur Tower. Also nearby are Pavilion Kuala Lumpur and Merdeka Square.
Property Features.
Swiss Garden Residences Kuala Lumpur has an outdoor pool, a sauna, and a fitness facility. Wireless Internet access is available in public areas (surcharges apply). This 4-star aparthotel features business amenities including a business center, a meeting/conference room, and limo/town car service. Dining options at the aparthotel include 3 restaurants along with a poolside bar and a bar/lounge. A complimentary evening social is offered each day. The staff can arrange concierge services, tour/ticket assistance, and wedding services. Additional amenities include a children's pool, an arcade/game room, and barbecue grills. Guests receive complimentary transportation including an area shuttle and a shopping center shuttle. Guest parking is available for a surcharge.
Guestrooms.
Rooms have city views. The 478 air-conditioned guestrooms at Swiss Garden Residences Kuala Lumpur include iPod docking stations and safes. Wireless and wired high-speed Internet access (surcharge) is provided. 32-inch LCD televisions are equipped with free movie channels. All accommodations provide complimentary newspapers and direct-dial phones. Bathrooms offer shower/tub combinations with rainfall showerheads, bathrobes, hair dryers, and slippers.
All units have kitchenettes with stovetops, microwaves, refrigerators, and separate dining areas. Additional amenities include coffee/tea makers and complimentary bottled water. In addition, amenities available on request include in-room massages and wake-up calls. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
**These amenities may be available only in some rooms or units. Some amenities may incur additional fees.
A complimentary evening social is offered each day.
Taste6 - This restaurant serves breakfast, lunch and dinner, and has a bar.
24-hour room service is available.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness facility.
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
"Great ideas in need of a little care"
It's a shame that my experience at the Swiss started with a broken lock on the door, then I had to change rooms where the AC and the Wifi did not work. Fortunately the Hotel staff managed to fix both. The rooms are large and well laid out. However this is not a refined hotel as it could be and the couches had some stains. However the breakfast is abundant […] and design of the hotel has some great ideas. Read more
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"New Residence with many short comes"
I stayed at Swiss Garden Hotel several times, and wanted to try the residence as well in late August 2011. Hence, we booked a two bedroom premier apartment. The hotel is completely new, but all rooms need repainting (they got dirty). our room was not clean at check in, and asked for another room. reception guys are very polite and helpful and they gave […] us a new room. The new room was better, but it was not completely clean, and drainage was blocked by hair. Unfortunately, the room service was not efficient at all. decorations inside apartments are cheap and low quality, but It has a very nice swimming pool and restaurant at 6th floor. For eating breakfast, we had to pass two buildings to reach to the hotel's breakfast room. The residence does not have a breakfast room itself. I hope they solve all these short comes in the future since the location is great. Read more
"The Hotel Swiss Garden Residences Kuala Lumpur"
The hotel need to charge RM10 per stay for car parking.
"Badly trained House Keeping Dept."
Good hotel, nice location and good front liners but not in terms of cleaning room. Stayed for 3 nights and extended 3 more night due to location and one of the great residents in Kuala Lumpur. I was disappointed with the house keeping services did not clean up our room. We waited for half day to get them to clean up and we went down and met the front […] office to remind them again and again. Yes, we rang up the house keeping direct line and promised to send somebody to clean up but no one show-up. We ended with untidy and no proper facilities from the hotel. I would suggest that the hotel resident should have proper training for the room services from time to time. Read more
This guest did not leave a comment.
Taximan does not know Jln Galloway. Easier to say Jalan Pudu. Needs improvement esp on service. I requested for plates nighttime but did not come till I fell asleep. Next morning the plates only came after scolding housekeeping. Reception girl does not even know how to give directions. Good thing we ask doorman/security? or we would have walk out dragging […] our heavy bags to a dead end under the hot sun. Everyday we had to queue for b/fast. Cant the restaurant estimate number of guests against number of restaurant tables? Other than that the stay was ok. Easy access to taxi, LRT and Bukit Bintang. Read more
"good location"
the location was great but unfourtinatly though the hotel is verry new we booked for primer 2 bed room but the bath room in the main bed room had veruy bad smell though it was cleaned we called many times they came and fixed the problem but still in the seconed day we had the same smell other wise the rooms was specious and nice
"Hotel lack of service staff."
Any request need to be reminded serveral time before you get the items. Example: no towel, no drinking water, no shampoo. Requested upon check in but till 9pm still never appear in the room.
"偷錢"
This guest did not leave a comment.
It will be prefer if the quality of breakfast can be further improved.
"생각보다 이용후 만족"
레지던스 호텔이라 장기간 숙박시 좋으나, 단기간에도 훌륭하다고 판단,, 시설 및 수영장도 GOOD 조식도 불필요한 것 제외, 심플..
"말레이시아 처음이신분들...."
가격대성능비 최고 입니다. 호텔과 레지던스가 붙어 있습니다.꼭 레지던스에 묵어야 해요. 호텔은 별로... 호텔설명엔 imbi역과 가깝다 하지만 Hang tua 역과 더 가깝고, 최고의 쇼핑 스팟인 부킷 빈탕 까지 걸어사 갈수 있는 곳입니다. 한마디로 최고의 스팟이죠, 단 낮에 걸어가시면...더위 먹어요, 저녁엔 호텔 건물쪽으로 나와서 길건너 호텔등지고 앞으로 죽 가면( 부킷빈탕으로 걸어가면) 로컬 음식거리를 지나가며 이음식 저음식 먹어보는것도 좋습니다. 말레이시아를 또 방문 한다 해도 역시나 전 이호텔에 묵을것 같습니다.
"Schönes neues Hotel, sehr zu empfehlen"
Ein modernes Hotel mit schönem Design. Personal freundlich und hilfsbereit. Frühstück unglaublich vielseitig. Zimmer sauber und toll eingerichtet. Wir empfehlen dieses Hotel auf jeden Fall für einen Aufenthalt in Kuala Lumpur.
Tolles neues Hotel im Herzen KLs. Super Appartement mit zwei Schlafzimmern und zwei Badezimmern, Klasse Lage direkt in Bukit Bintang. Nur das Essen ist der Horror. Wenn es geht, bloß nicht mitbuchen. Schlechte Qualität und viel zu kleiner Essensraum , in dem die Gäste zweier Hotels abgefertigt werden.
"Swiss Garden Residences Kuala Lumpur"
Detta var en stor besvikelse - priset motsvarar inte alls nivå på hotellet. Arrogant och dålig bemötande, riktigt dålig frukost. När vi anmälde att vi hade problem med AC sista natten så blev vi erbjudna att byta rum - helt idiotiskt. Boka inte detta hotell! I europeisk standard är detta ett 2-stjärnigt hotell, med otrevlig personal.
"素敵なホテルでした。Very good♡"
グランドオープンは2011年の8月ということですが、それに向け、スタッフが一丸となって頑張っているという印象を受けました。General Managerの目も隅々まで行き届いていて、好感が持てました。 部屋も広く、快適。プールは都会の中の空中庭園といった趣きで、一度は使ったほうがいいと思います。
"Schon am Anfang alles schief gelaufen"
Naja, das Hotel, bzw. Appartments, ist erst seit einem Monat eröffnet und hat noch vieles zu bewältigen. Unser erstes eingecheckten Zimmer war eine Katastrophe, alles dreckig, Müll lagen überall, also das Zimmer war nicht vorbereit! Dann bekamen wir ein Upgrade, wo die Dusche stank und das Bett total hart war. Empfang konnte gering English (was soll […] das... sie sollten jemand einstellen, der die Kundschaft versteht...dohhh!!!). Also, ich und meine Familie (2 Kinder) werden ganz bestimmt nicht mehr dort einchecken! Read more
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