Hanoi Charming 2 Hotel - Hanoi

From the moment I arrived, after traveling almost 24 hours I was greeted with the friendliest doormen, concierge and front desk staff. When I walked into my room there were rosé petals on the bed and a bowl of fresh fruit waiting for me. I stayed for a week to visit friends who had recently moved to Hanoi from America. By the second day the staff remembered […] my name, they made me feel at home. Mary at the front desk was exceptional. Her English is perfect and she went out of her way to make sure everything was perfect during my stay. The complimentary breakfast was very good, a nice selection made to order off the menu. I couldn't believe the service, my lovely room and all the amenities for such a reasonable price. The day I checked out the front desk clerk, the manager, the concierge and the bellman all walked me across the street to get a taxi. I've never experienced such personalized service before. I look forward to staying there again next year when I go back to visit my friends. Read more

Genuine Hotels.com guest review

The rooms were clean and spacious, fresh fruit in room daily, great bathroom. Staff were helpful and great fun. Very accomodating as we had a late flight out and they let us stay at half price for the extra day. Great breakfast. Very informative regarding the Old Quarter and with directions. and restaurant recommendations. Like a family. All for a very […] reasonable price. and internet in room Read more

Genuine Hotels.com guest review

The hotel itself isn't anything particularly special, but the staff at this hotel are by far the most helpful and willing to go out of their way that I have ever experienced. Not only that but there is also a desktop computer in the room which I also have never experienced. One of the 5 star hotels should snap up whoever is training this hotel's staff […] because they are stellar. Read more

Genuine Hotels.com guest review

I really liked the location of this hotel. The breakfast is good enough and the price is VERY good. The room was very spacious and the staff are real nice and accommodating. The only thing that was could be better are the beds. They are a bit hard. I do recommend this hotel and other good hotels in Old Quarter. The location is great.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The staff at the Charming II make this a wonderful, wonderful place to stay. Hands down, the best customer service experience I've ever had. They went out of their way, exceeded expectations in providing information, guidance, tickets to events, etc. I cannot way enough good things about them.

Genuine Hotels.com guest review

I spent two nights at the Hanoi Charming 2 Hotel in the old city of Hanoi. Very friendly and helpful staff. The room was very reasonable in cost and full of amenities such as a computer, free wireless (FAST!!), flat screen computer, refrigerator, fresh fruit (complementary) in the room each day, and fully stocked bathroom (hair dryer, toothbrush, etc.). […] The breakfast, also complementary, was wonderful with hot foods (including American style) and lots of rolls, pastries, and fruit. The staff really seemed to care about me and were helpful in restaurant suggestions. Great experience and widely recommended! Joel Read more

Genuine Expedia guest review

A very good stay at Charming 2. My wife lost a filling and they found us an English speaking dentist, made the appointment and organized taxi. They couldn't have been friendlier or more willing to help. I would stay there again with no hesitation.

Genuine Hotels.com guest review

Very nice hotel with great crew, willing to assist with everything.

Genuine Expedia guest review

This truly is a charming hotel. The room was OK, but the staff was excellent. They went out of the way to make us feel welcome. They suggested things to do, places to et, food to try. They would greet us every time we got up, or returned. Prices are great, the area is fine with plenty to see and do. We had a late flight and they even gave us a place […] to shower when we left. They had fresh fruit every day, a pretty good breakfast, and plenty of hospitality. I would highly recommend this place. Read more

Genuine Expedia guest review

bottom line: the staff is amazing! always a smile - from the front desk staff, bell boy, door attendant, cleaning service staff, manager. and there were a few things that they went out of their way. for example, my satchel needed to be mended, and it was given to the bell boy who went out on a motorbike. and returned in 15 minutes - all repaired! wow! […] most of the 4 star hotels could not do that. we checked in twice (due to our trip to halong bay) and had two different rooms. both were very clean and comfortable. would we want to stay again. no doubt - YES! Read more

Genuine Hotels.com guest review

The Charming 2 Hotel is a solid value in Hanoi. The staff is amazing, and the hotel has all of the basics needed, plus a computer in the room. The beds, however, are quite hard and the breakfast is adequate (basic buffet plus eggs made to order). The location is OK, but I think I would prefer to book a hotel closer to St. Joseph's Cathedral, as there […] are more shops and restaurants around there. Walking around at night is OK if you are with someone, but a bit creepy on your own. I enjoyed my stay and would consider going back. Read more

Genuine Expedia guest review

From the minute I checked in to the minute I left I experienced the most incredible, professional, warm and hospitable service you could ever imagine from the entire staff. They helped me with my every need and request and always with a big smile. When I left they even walked me out to my taxi! I felt like I had been visiting family. The room was very […] comfortable and conveniently located. I look forward to returning to Hanoi and staying once again at the Charming Hotel. Read more

Genuine Hotels.com guest review

This is not just a great value hotel- it is great hotel. Period. We showed up a day before our reservation at 2am and three kind gentleman got us a room within 2 minutes. We loved it from the second we arrived but only upon leaving and touring around Vietnam did we fully realize what a true gem it is. All of the staff is courteous and speaks English- […] much more rare than we thought in Vietnam! They booked our flights, dinner reservations and trips to Halong Bay and Perfume Pagoda and they changed our dollars into dong for no fee (awesome). One flight was wrong which we realized a week later when we were in Cambodia. We knew it was the agency's fault since we were with Lana (the best of the best of the staff members) when she made it. Our hotel in Cambodia was useless so we emailed Charming. Within an hour, Lana called us to tell us she fixed it. She had already emailed us the new itinerary but wanted to call to make sure we got knewbc she didn't want us to be nervous. She is the sweetest. We saw no bugs at all, the rooms are squeaky clean, modern and there is a working computer with internet in every room. Believe me, you will need it in this hectic city no matter how much advanced planning you do! The breakfast is not going to match a Hilton or Sofitel in France, but it is perfectly fine. They have different eggs, noodles/rice, pho, local fruit (love the dragon fruit!), and breads every day and then they rotate pancakes and french toast. When they learned it was our honeymoon they got us a cake, wine, bouquet of flowers and decorated our room with more fresh flower pedals (in a heart shape) than are typically on your bed and balloons. The whole staff was in our room and surprised us when we got back. It was so cute! You really feel at home here- the staff creates a warm and friendly vibe. Some afternoons after walking around the city all day, we liked just hanging out in the lobby with the staff and other guests who all loved the hotel as much as we did. The staff w Read more

Genuine Hotels.com guest review

I had one of the best stays in my life, this hotel is truly a great hotel. The staff is very friendly and extremely helpful. The rooms are super clean with all modern amenities. The hotel is located in the heart of the old quarter, it is close to many of the attractions in Hanoi. What really makes this hotel is the staff. They make you feel so welcome, […] it is like you are one of there friends. They remembered my name and would welcome me by my first name when I would come and go. It is little things like that makes this hotel so special. I think one of the other reviewers put it best. That all 5 star hotels should send there staff here to learn from the staff at this hotel. Read more

Genuine Hotels.com guest review

My husband and I have stayed at this hotel 3 different times. Twice we left a big bag while we traveled light on side trips. Stayed 3 nights at the end and felt like it was home. The staff is amazing, with everyone giving a warm welcome and a willingness to help in any way. The rooms are high quality with nice furniture and full bath. To us, this is […] a small luxury hotel - nice breakfast. The location is only a short walk to the center of the Old Quarter with lots of fine restaurants, cafes, and shops. We highly recommend the Charming Hotel2! Read more

Genuine Hotels.com guest review

Staff was excellent and very helpful. Also, location is in the old quarter which made everything very convenient. The front desk receptionists gave us great recs on local restaurants which we loved. We enjoyed our time there and will definitely recommend to friends.

Genuine Hotels.com guest review

The hotel personel made the trip. Rose and Lana and the other girls made our experience over the top. They were helpful and informative and could not do enough for us. We left our luggage there while we went to Halong Bay and had no worry to the safety of it. They helped us make reservations for the rest of our journey. It is close to the old quarter […] of town, so very convenient for walking around and lots of places to eat and get massage. It was a great way to start the trip and especially in such a crazy city. Very busy and lots of traffic. Read more

Genuine Expedia guest review

The staff lives up to the name "Charming". They were very helpful with directions and restaurant recommendations. Could not have been nicer.

Genuine Expedia guest review

really affordable hotel. large rooms, hardwood floors, full bathroom with tub, and computer in the room with fast internet connection! their staff was super helpful and friendly, even walking us over to a pharmacy to get cold medicine. they allowed us to checkout late so that we could have time to wash up before our flight. lobby isn't as new but […] room size, location, and service make up for it. we would've paid much more for this great hotel. Read more

Genuine Hotels.com guest review

Fresh fruit in our room was awesome, Nice to have a computer in the room also. The only thing we didn't like was they served sort of a western breakfast, with no Pho option.

Genuine Hotels.com guest review

The Hotel Charming is great little hotel in the Old Quarter. The rooms are small but still very comfortable. The staff is fantastic, Sophie, Rose and Oanh are quite simply put, CHARMING, they are fun and vibrant. The Old Quarter is tight and busy and walking around is an experience in agility. This is a great place to stay.

Genuine Expedia guest review

the staff were beyond helpful and pleasant and it's in a great location, they also give a computer in every room, overall it was an excellent experience

Genuine Hotels.com guest review

The place is inexpensive, the staff and service is solid, the rooms are well appointed, and we had balconies (not sure if all of the rooms do, but it seemed like they might). Complementary lychees, wine, and water in the room on arrival and attentive staff that knew what room we were in and what we had requested (such as shuttles) on sight. The location […] is also awesome, right in the middle of the old city, 4 blocks from Bia Hoi corner, in the midst of tons of restaurants, and only a 10 minute walk to the main backpacker/hostel area. 30 min walk to the HCM mausoleum, 20 min to the military museum, and 15 minutes to Hanoi Hilton. Read more

Genuine Hotels.com guest review

Just awesome. We had and incredible time and the staff made everything even better.

Genuine Expedia guest review

Everyone on staff was wonderful from the minute we set foot in the door, at 10am. Breakfast was offered, although we were not booked in until that night, our names were remembered throughout our stay, and cheerfulness was the spirit of the hotel. Unfortunately we were only staying the one night.

Genuine Expedia guest review

Right? We have a deal- I book the hotel, she gets a veto on the day. No veto necessary, all previous posts are correct. Nice people, very good service- they'll book anything for you (air tickets, tours, etc.) . Do try the pho!

Genuine Hotels.com guest review

WOW we were rushed off our feet with the staff falling over themselves with friendliness and service. We can not fault them in any way for this it was better than excellent plus plus plus. We left for a short while to go on a tour. and on our return we were treated like long lost family.We even brought extra fellow travellers that we met on tour back […] with us as they did not want to return to their hotel as they had been unsatified - they were treated with wide open arms and experienced the same high quality service and friendliness. We really like the breakfast that is included in the price and our rooms are really clean and confortable. Can NOT find anything to complain about only very high praise. They arranged our tours for us and gave us a good selection of companies to choose from and were very knowledgable in this area. They stored our luggage for us while we were away and transfered it from our previous room to the new room very efficently with a big smile as usual. We were delighted with our stay here and will be sorry to leave. Read more

Genuine Expedia guest review

We were greeted at the door by a very cheerful Lana and were pleasantly surprised with how nice the room was for what we paid. There were complimentary mangoes and bottles of water, the room was clean, there was a computer in there, and the bathroom was far lovelier than we had expected. LOVED that there was a computer, and LOVED the breakfast!! It […] was delicious and had so many options, and the staff were all nice! Just one con was that the beds were a little hard, but this seemed to be the norm in Vietnam. Would definitely recommend, and in fact we ended up cancelling our reservation at a different hotel in order to stay here again when we'd returned after a day trip with overnight stay. Read more

Genuine Hotels.com guest review

The staff was sleeping when we comes to hotel, the hotel was closed . We was waited 30 minutes for check in hotel in mid night . we were very tired . not recommend!

Genuine Hotels.com guest review

The Charming 2 Hotel indeed has very charming reception staff. They are very polite, helpful and hospitable. The location, facilities and service are excellent for the price. I would advise booking the suite though as the standard room has no or little outlook. Good place to experience old Hanoi!

Genuine Hotels.com guest review

Perfect hotel in a perfect central location. The staff was very friendly and I think it deserves more than 3 stars. Breakfast was a la carte and there was a big choice. I would definately choose this hotel again.

Genuine Hotels.com guest review

Went to Hanoi for purpose of visiting Halong Bay. Spent two nights pre-cruise and one night post. Surrounding neighbourhood, being the Old Quarter, was hectic and dangerous to navigate on foot. But inside the hotel door was a different world: smiling, helpful, friendly staff, clean rooms with LCD TV, DVD player, safe, computer and wif fi. Complimentary […] water, fresh fruit and coffee. Delicious a la carte breakfast. A charming hotel indeed. Read more

Genuine Hotels.com guest review

The stand out at this hotel is without a doubt the service. the staff here are exceptional with no request too difficult. they even offered to store our bags while we were in Sapa even though we were not staying there when we returned. Rooms were clean and comfortable and incl a computer.

Genuine Hotels.com guest review

Great hotel really helpful reception. We upgraded on arrival so had a great room high up which made thing a little quieter. I would suggest going to a travel agent to book trips because the hotel seemed a little expensive in comparison.

Genuine Hotels.com guest review

First I would like to say that this hotel has the best service of any hotel that I have ever stayed in. The staff go above and beyond to accommodate your needs and help you during your stay in Hanoi. The hotel was clean and my room was clean and spacious. The location is also great as it is close to all the main tourist areas of Hanoi. The only issue […] I had was with the bathroom, mainly the shower/bath tub. The water pressure was very low, the temperature of the water would fluctuate randomly and the drain must have been clogged because the water took forever to drain causing me to be standing in a couple inches of water by the time I was done my shower. Also the bathroom had a faint kind of a public restroom type smell to it and I had to make sure I kept the door closed so that I could keep the smell out of the rest of the room. Read more

Genuine Hotels.com guest review

We only stayed at the Charming 2 hotel for one night and found that it met all our needs in terms of comfort and service. The hotel staff were eagre to please to the point of facilitating an early morning departure, which caused them to make us a breakfast out of there normal schedule. We would like to thank all the staff and have no problem recommending […] this hotel and would stay here again. Read more

Genuine Hotels.com guest review

Enjoyable, hotel staffs are very attentive to our needs, friendly, so we feel like at home surronded by family, relialable and helpful. Overall very GOOD SERVICE

Genuine Hotels.com guest review

I found this hotel to have an excellent staff. Their effort to make things work well, both for our stay and arranging excursions was terrific. Very hearty breakfast, good location and good value.

Genuine Expedia guest review

Great location and staff extraordinary nice and competent. Good vietnamese and western breakfast. I have to say it again: great, great staff!!! Thank you!

Genuine Expedia guest review

Great hotel with wonderful staff. Breakfast was delicious. The staff went out of their way to help us out, and went above and beyond what was needed. Bathroom needed an exhaust fan that worked.

Genuine Expedia guest review

This is a great little hotel, right in the heart of the Old Quarter. Like the whole area, the street is busy, but, thanks to the shrine opposite, it is quiet at night. The staff are wonderful, right from the warm welcome on arrival and throughout your stay they are friendly and eager to help with any need. They help arrange any trips, buy tickets, advise […] on where to get anything from translations to take away spring rolls. Breakfast is good and plentiful, there is wi fi throughout the hotel and computers are provided in every room. Like most hotel beds in Vietnam, they are quite hard, but we all still managed to sleep well. The fresh roses and orchids in the bedroom and bathroom are a really nice touch. We would definitely stay at the Hanoi Charming 2 Hotel again. Read more

Genuine Hotels.com guest review

Very flexible staff with just one goal: make the visitor comfortable

Genuine Expedia guest review

Nice enough room but bathroom let it down somewhat badly. Shower was useless and some fixings were coming off the wall. Safe was not working Reception staff was superb and could not have been more helpful.

Genuine Expedia guest review

Myself and my partner stayed at the Hanoi Charming 2 hotel for 2 nights on 1st and 2nd Dec 2012. We really enjoyed our stay there. The location of the hotel is really central allowing us to explore Hanoi on foot whilst we were there. The room was clean and had everything we needed - including a really big bed! The breakfast was also good, offering lots […] of different choices. The best thing about this hotel though were the staff. Everyone was very friendly and helpful, especially Mary who worked at reception. It felt like nothing was too much trouble for her. After we left the hotel, we travelled to Halong Bay for a 2 night boat trip. The hotel were happy for us to leave our luggage there whilst we were away and when we returned to collect our luggage, they offered us the use of a room to have a shower and get ready for our onward journey. I would definately recommend this hotel if you are travelling to Hanoi. Read more

Genuine Expedia guest review

The staff at hotel charming offer by far the best service we have ever received at a hotel. They were very welcoming and attentive and everyone made an effort to remember our names so that we could be greeted personally each time they saw us. Our room was spacious, not brand new but very clean and comfortable. Execellent location in the old quarter, […] and really great breakfast, too. Definitely good value for money. Read more

Genuine Hotels.com guest review

Perfect location, staff so friendly they arrange a surprise because of our honeymoon:) so sweet! Clean and good breakfast! Raccomended!

Genuine Hotels.com guest review

The hotel itself is simple and clean, but what really makes this place worth every penny is the amazing service from the staff who went out of their way to ensure we had the best possible experience. Highly recommend.

Genuine Hotels.com guest review

Love the beautiful staff so much, so very helpful thank you Hotel Charming. I highly recommend hotel to everyone......

Genuine Expedia guest review

Hotel is perfectly located in Old Hanoi. Rooms are cosy and comfortable, staff is friendly.

Genuine Hotels.com guest review