Hilton Surfers Paradise Hotel - Surfers Paradise

I stayed on the executive floor and the staff in that area were exceptional. Hotel was well-run and clean. Surfers Paradise is more for a party trip than a business trip but the hotel delivered.

Genuine Hotels.com guest review

Great location, good facilities, helpful staff. Although only the residences have DVD player and not the hotel rooms, one was immediately provided when requested. Excellent follow up. The floor to ceiling windows are a problem if you want privacy with your view, because it is easy to see in from outside or from other apartments

Genuine Hotels.com guest review

All we wanted was a romantic night away, but all we could hear was thump thump thump from the music in the street. We decided to drive back home to the north of brisbane so we could get a good night sleep.(what was left of the night). So at 01:30 we packed our bags and left. I paid $330 for 3 hours at the Hilton,missed out on a romantic night and breakfast […] which was included. Would not recommend staying on the 8th floor. We were extremely disappointed. Read more

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Genuine Hotels.com guest review

Hilton Surfers is in a great spot for food, beach and other entertainment and drinking for adults. I have stayed in Hilton's around the world and for the room this I thought was not as good as others we have stayed in. For a deluxe room it was very bare/plain for furniture, fixtures, marks on walls, red stains on the carpet and a few other bits. Was […] a bit disappointed, all ways wonder when you book deluxe room etc do you get that or??? But in saying that you are not in your room the whole visit anywhere. Again hotel in good spot. Read more

Genuine Hotels.com guest review

The hotel was in a great location with all the amenities you expect from a 5 star hotel. I'd happily stay here again.

Genuine Hotels.com guest review

Wasn't happy that I had to pay for the car park

Genuine Hotels.com guest review

Great hotel but front desk service was very slow and paid parking sux. The view from the room was a bit grim too. Pools were great.

Genuine Hotels.com guest review

Location was excellent. Close to the bars and nightlife of Surfers Paradise. Hotel was well fitted out and room amenity was very good. Beware of rooms XXX1 on each floor as they have only half a window which looks straight out to another tower. The consequence of this is that the room receives very little natural light.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was very impressed with the facilities at this hotel. Pool deck and day spa is amazing, as is the restaurant. Felt no need to leave the hotel all weekend. In the heart of surfers which is both a good and bad thing, depending on your preference.

Genuine Hotels.com guest review

Spent a week here. Great location. King guest room is large, lots of room because there's nothing in it. Stains on the carpet, bedding and sitting chair. 14th floor was a wind tunnel with the wind whistling under the door constantly. Housekeeping didn't show up one day. Bathroom nice and big with a strange shower lay out. Concierge and staff very friendly. […] When the bathroom flooded on the first day due to the shower drain being blocked by a clump of hair, it was rectified quickly but, a follow up or something would have been well received. Having stayed at Hilton Sydney several times our expectations were high, but not met. Read more

Genuine Expedia guest review

Hotel staff were friendly. Our room was nice and clean. Easy parking access. We enjoyed our stay.

Genuine Expedia guest review

Staff excellent..special mention to concierge. toilet seat was broken upon arrival and was not fixed during our stay having been reported. building opposite (entire street length)burnt down recently. its your.first and last memory unfortunately, and beyond the control of the hotel. location is great .but with so much competition your left with a feeling […] they need to try harder to make you want to stay again. Read more

Genuine Expedia guest review

Had a great experience at the Hilton Hotel in Surfers Paradise. The staff were exceptional and the service overall was probably the best I have experienced world wide. The premises are clean, the location is fantastic and I would highly recommend this hotel to anyone.

Genuine Expedia guest review

I booked 2 rooms six months in advanced and they gave me rooms in the first floor! Towels, shampoo, soap was never replaced. Our quilt cover had a big brown stain and when i asked them to change it they just flipped it over! At the end we had to change it ourselves! Terrible service! The hotel is nice and staff at the front desk is very polite. But […] i wouldn't recommend it! Read more

Genuine Expedia guest review

Housekeeping staff were great. Hotel was disappointing overall. Rooms aren't at all similar to the images depicted for the room type. Even though they say the king deluxe rooms come with certain things like a bath. They fail to mention not every room has a bath. Pool was good although hard to find a seat during peak season. Bar staff kept forgetting […] to make our drinks at the pool bar. Air conditioning wasn't working properly. Asked the hotel to fix it and they sent someone up. Air con worked a bit better but we still had issues with it. Most hotels hold $100-$200 for the entire stay on a credit card in case of damages etc. They charged $100 per night, we stayed 8 nights so that was $800 held during the duration. That's excessive and some people might not afford it. Ordering food is usually expensive at hotels, this is much more excessive at Hilton. Pay per view new release movies is usually expensive (around $13 normally), at Hilton, expect to pay around $19. Wouldn't recommend this hotel. Read more

Genuine Expedia guest review

Everything was great, except the bed sheets and the pillows in the hotel. They were not of the standard I expected. The rest was fantastic. Great location, views and friendly staff.

Genuine Expedia guest review

Great location and great hotel

Genuine Hotels.com guest review

Highly recommended

Genuine Hotels.com guest review

Everything was great. Cavill Ave is not great for young kids but good for teenage kids.

Genuine Hotels.com guest review

Positives - Great position, close to Cavill Ave, nice size bathrooms, nice pool. Negatives - Let me start with the check-in. The girl at the counter appeared to be distant & really not with it (somewhat distrubing how she looked & spoke to us) even my 15yr old daughter noticed & asked me if she was on something. The air conditioning in the room did […] not work properly, it allows you to adjust the temperature then resets itself to 25 degrees. After calling to have it checked we had to call up at 3am in the morning to be moved to another room because it unbearably hot & stuffy. The next room was slightly better but smaller but still the air con kept resetting to 24 degrees. Unbelievable! I've had better in third world countries. There was no pool side service...at least I didn't see anyone in the 3 hrs we were there. Not once during check-in/check-out did they ask if we needed assistance with our bags. There was an fowl odour outside on approaching the hotel on foot (I think it came from bar/restaurant next door - maybe their rubish) I could smell it from the pool area too. Would not recommend or stay there again. Read more

Genuine Expedia guest review

Was good, right up to when I had to pay both a Hotel carparking fee then a car Parking fee to get out. Was not expecting it and soured my overall stayy

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

amazing views, excellent position, friendly staff and clean accommodation

Genuine Expedia guest review

Great hotel - big rooms, comfy beds and amazing buffet breakfast!!! Staff are very friendly - we will def be back!!

Genuine Expedia guest review

The Hilton Gold Coast was fantastic! The staff were incredibly nice, helpful and attentive. The room was wonderful. We will definitely return for future holidays.

Genuine Hotels.com guest review

We were nervous with the hotel being so central in Surfers as we had two young children but we asked for one of the quieter rooms facing the Hinterland and it was fine even on a Friday night! The hotel was great. The only criticism was the main pool was always in the shade but this would be a good thing at the height of summer but not so good in the […] colder months but they do have a smaller pool as well that was in the sun but there wasn't many sunbeds available. We would definitely stay at the Hilton again Read more

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Genuine Hotels.com guest review

The room was spacious and very comfortable. For those on a longer trip, there is an ample amount of hanging space for two people.

Genuine Expedia guest review

the stay was really great..we been upgraded to executive room..just a little bit of noise from night clubs was a nuisance..

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Great hotel coupled with great staff. Child friendly.

Genuine Expedia guest review

Very pleasant stay from start to finish. Staff were very friendly and helpful. Hotel in a great location, and breakfast buffet was amazing! Options in the Salt restaurant were delicious but somewhat lacking, with main and entree likely to cost $100+

Genuine Expedia guest review

Good hotel with lovely rooms and an even better restaurant. However request room on higher floors as noise at night from surrounding nightclubs makes sleeping difficult if you wish to have balcony doors open.

Genuine Hotels.com guest review

Great service and I slept well because i was really comfy.

Genuine Expedia guest review

My girl friend and i stayed here over the week 27/06 to 30th. We booked a standand room on the 3rd floor and when we checked in the reception staff offered us a deal to upgrade to an executive room on the 14th floor for an additional fee. We didnt take the offer but when we went to our room is was quite ordinery and view was very poor. So we upgraded. […] got access to the executive lounge on the 15th floor which was good BUT the breakfast which was included in our deal was at the executive lounge. The breakfast was very poor. just some cold meats and bread everyday. No changes. I know the breakfast in the executive lounge is simpler but every other executive lounge breakfast i have had, atleast had some egg or warm food. other than that it was reaaly good. Staff were very friendly and the location is perfect. Overall it was a good holiday Read more

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Genuine Hotels.com guest review

Very central - our first night was a disaster! our room had a horrible smell from the bathroom. The staff were great they tried to fix it and eventually moved us to another room. It worked out well, the 3rd story near Caville Avenue was so noisy we would have had trouble sleeping. We were moved to the 10th floor and it was alot more relaxing. Would […] recommend if you want to be right in were the action is. All other facilites were clean and restaurant for breakfast was very nice. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

I couldn't get over how noisy the room was. We were 11 stories up but the noise from the nightclubs and people from orchid st. And caville ave. was really innoying, thought the windows would have kept more of this out. Was locked out after day one into a two day stay from the room key resetting, which also locked us out of the car parking. Simple things […] like restocking coffee and milk wasn't done and I think it's a bit petty when you pay top dollar for a so called relaxation suite and you still have to pay $29 a day for wifi. Been to better places on the coast for much cheaper, Hilton needs to lift its game. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hilton is absolutely wonderful - from the moment you walk in to the moment you leave. The location of this hotel within Surfers Paradise is also excellent BUT I would not stay here again due to the fact that Surfers Paradise is now a little on the dodgy side. The Hilton is on Orchid Avenue where all the seedy nightclubs and bars are. If I go back […] to the Gold Coast I will be staying in Broadbeach. Read more

Genuine Hotels.com guest review

location is great but rm abit small. floor too low, cannot see much of the seaview, on the 4th flr.

Genuine Hotels.com guest review

We had an awesome stay at the Hilton. Be sure to check out Black Coffee Lyrics next door for dinner.

Genuine Expedia guest review

Location is fantastic. The rooms are good as well, along with he staff. I good place to stay in.

Genuine Expedia guest review

Great room excellant bathroom and very high quality toiletries The problem with this hotel it two fold Cold and sterile granite environment I felt like I walked into a unpleasant office space The staff lack experience so e one needs to teach them that when five people are in a line waiting and they are looking at you you don't have to ignore everyone […] just smile and say we will be with you shortly , maxing for a Hilton Read more

Genuine Expedia guest review