"Good stay, bad food"
Room & Cleanliness is as expected in 5 star. But hotel restaurant food taste is only mediocre and very pricy.Genuine Hotels.com guest review
There are no words to describe this hotel and the service you get there. The hospitality is most sincere. As far as attention to detail is concerned, it is beyond exceptional. Staff is always anticipating needs before they happen. You are given a personal contact for anything you need. The rooms are spectacular. Truly, truly a 5 star facility. Amenities […] are very extensive. Beds are the finest quality. Luxurious bedding indeed. The area is one of the cleanest and nicest in the entire city by far. Taxi fare in Mumbai is the most reasonable in the world. A 20 minute cab ride is about 2.00 US. So just walk outside the hotel and take a cab anywhere you want to go. Go out and explore the city with all its hustle and bustle and sensory overload. Enjoy that to the full and then come back to Sofitel and decompress in complete luxury and complete relaxation and quite. Heading this advise could be the defining factor between an unforgettable exhilarating experience and one that fails. Read moreGenuine Hotels.com guest review
So good. The bestGenuine Hotels.com guest review
Fabulous in every wayGenuine Hotels.com guest review
"Modern and Design"
Great hotel, service and spa.Genuine Hotels.com guest review
"Great choice for BKC area"
I had a lovely stay here, and particularly enjoyed my club access. The facility was impeccably maintained, and the staff were gracious and friendly. If you have reason to be in this part of Mumbai (and for me it was very close to my place of business), it's a wonderful choice.Genuine Hotels.com guest review
"Great facilities, but watch what you eat"
My fiance and I were very careful about what we were eating and drinking, only ate/drank in the hotel, no uncooked veggies etc. She still ended up coming down with traveler's diarrhea... not what I would expect from a 5 star hotel in such a big city.Genuine Hotels.com guest review
"Nice hotel but it is NOT near internationalairport"
The hotel is 30 to 45 minute drive from the new international airport and you will need a taxi to take you there. So, the listing is certainly misleading. Other than that, great hotel quality and service. For my next trip, I plan to stay at the Hilton which is nearer but same quality.Genuine Hotels.com guest review
The hotel staff were excellent - from the reception check-in, concierge, coffee house, housekeeping, laundry and the executive lounge. Everyone was extremely polite and eager to make guests comfortable. The decor and ambience in the room were also great. Given its location, this hotel is particularly suitable for business travellers as it is near the […] international banks, corporations, etc. Read moreGenuine Hotels.com guest review
Excelent service, rooms very clean, staff very professional, polite, and very helfull for all kind of services. Location in mumbai but dont feel like mumbaiGenuine Hotels.com guest review
"By far the best hotel I've ever stayed at"
I keep going back to this property to get that extra special Sofitel Service, they take the word Magnificique to a whole new level.. Thank you for making my stay extra special!!!Genuine Hotels.com guest review
Not much to see, or do in the area. A lot of taxis available for convenience from the hotel. Menu is pricey but understandable for 5 star hotel. On our last day of our stay here, they all of a sudden did not allow us to order from the menu for breakfast. We are small eaters and find a waste of money to go for the breakfast buffet...Good variety of dishes […] on the buffet but I find buffets a waste of money Read moreGenuine Hotels.com guest review
"A quiet Gem in Mumbai"
While not convenient to many tourist locations, the hotel was lovely and the staff went out of their way to make us feel welcomed and to help us find out way around. We splurged for a club level room based on the comments from others and it was well worth the extra money.Genuine Hotels.com guest review
Super hotel with nice and very comfortable room and facilitiesGenuine Expedia guest review
"It was great experience. Everything was good."
No one will be disappointed. It was great experience.Genuine Hotels.com guest review
Great hotel overall. Will stay again if I visit Mumbai. They upgraded me to some sort of club status (and called me Guest of the Day, not sure if everybody gets called Guest of the Day) and offered free breakfast as well as free tea time (3 to 5 pm). Excellent staff. I could not get real Indian coffee here, I was surprised. And you have to ask for Masala […] Chai to get chai (it has mild masala in it but you can't get plain and simple chai). Anyway other than those silly complaints, my big complaint is food is prohibitively expensive. I spent close to 3k for two pine apple juice, chicken burger and lamb kebab. I know things can get expensive in hotels like this but this is bit over the acceptable range. Trident looked ugly and run down compared to this hotel, I was very satisfied with my stay. I could see shabby rooms in Trident from my room. Close to US Consulate, if you think Trident is better for US Consulate appointments, think again, this hotel is just as close. Read moreGenuine Hotels.com guest review
"Great hotel in Mumbai's business district"
The Sofitel Mumbai is a gorgeous property but the area around it is purely a business district not good for tourist. In fact, this business district is still being built so expect to see construction and shanty areas in the nearby area. Most of the sightseeing is in south Mumbai near the Gateway of India and Marine Drive. If you try to go to these popular […] trendy areas it could take over 35mins in traffic. Also, beware that there isn't an airport shuttle in Mumbai so you will need to take the taxi to the Sofitel. Read moreGenuine Hotels.com guest review
"Great hotel near airport"
Had a super experience at this hotel. It was pretty far north of the major tourist attractions, but still a decent location for the northern suburbs and beaches. Mainly for business folks, but they were great with my kids and the pool was a big hit. The service was the major plus. The staff were all absolutely superb--made us feel welcome and at ho […] me. Read moreGenuine Expedia guest review
very goodGenuine Hotels.com guest review
"Most Amazing Hotel Ever!"
The service of the entire hotel from entry to food service to concierge to every worker who greets you with a smile, was the best experience I have had after all my traveling. The spa services was excellent as well. The cleanliness to amenities, everything was above expectation. Security at the hotel is also very good. I can't wait for my next trip […] to Sofitel Hotel in Mumbia!!! Read moreGenuine Hotels.com guest review
"excellent place to sAY"
VERY GOODGenuine Hotels.com guest review
Service was amazing, staff were great and rooms were even better.Genuine Expedia guest review
Staff was fantastic! Building was great!Genuine Hotels.com guest review
As most five star hotels in India, you are lavished as soon as you enter the doors. The staff is friendly and accommodating, even upgrading me to club status at no charge. Easy to get to and from my meetings at BDB. Would stay there every time.Genuine Hotels.com guest review
"Nice hotel but 30 minutes from airport"
There is a charge for picking up and drop off for the airportGenuine Expedia guest review
"Perfect hotel experience."
I absolutely loved this hotel. I also stayed at the much more expensive Taj Palace in Mumbai on this same trip and regretted moving from the Sofitel.Genuine Hotels.com guest review
"Very Attentive Hotel Staff"
We really enjoyed the Sofitel Mumbai. The decor is very eclectic and fun. The rooms were very clean. We upgraded to "Club" level upon checking in and found this to be a great value - including breakfast buffet, afternoon tea and happy hour in the "Club" level. But what really makes this hotel a top choice is the staff. They were very attentive and welcoming. […] At the breakfast buffet they helped us understand the various Indian breakfast foods offered - in fact they were genuinely excited to share their country's foods. The staff in the club were very accommodating as well. Location-wise this hotel is a litle bit out of the city center, so was a good respite and was quieter than perhaps one closer in might be. I would definitely stay here again - hotel was a good value considering the quality and service. Read moreGenuine Hotels.com guest review
"In a quiet area"
Loved the hotel! Staff was very friendly and service-oriented. Decor was a little funky but very comfortable. Stayed on concierge level which was worthwhile. And, excellent breakfast with many, many options.Genuine Hotels.com guest review
"Luxurious and Outstanding Service"
I was on business travel to multiple cities, one a day for 4 days, so different hotels every night. My final night was at Sofitel in Mumbai. The staff at Sofitel were fantastic and I am looking forward to coming back to this property. My room was amazing and very comfortable. When I arrived to my room, there was a nice welcome plate of French macaroons […] and chocolate truffles. After many days of back to back meetings and flights, a soak in the large bathtub was just what I needed. I like that the room had a large shower and a separate large bathtub. Staff was able to accommodate a late check out, which made it easier for me before catching an evening flight. I recommend a stay at Sofitel Mumbai BKC Read moreGenuine Hotels.com guest review
"Great if you are travelling on business."
Absolutely beautiful hotel and the rooms are BIG and spacious. The bed is heavenly. Check in and check-out was a breeze. The only downside for me was that the Hotel is in a business district and there isn't much to do around the hotel in the evenings etc. The restaurant choices in the hotel are pretty limited Also, when I went the hotel was pretty […] empty, but they still gave me a room furthest away from the elevators. And the service in the restaurant was super slow and the pool bar was closed. Read moreGenuine Expedia guest review
"A great Hotel near the airport in Mumbai India."
This place was incredible! The staff was extremely helpful.Genuine Expedia guest review
Very comfortable beds. Bathroom had a rainshower and powerful hairdryer as opposed to the usual basic ones other hotels have. Large rooms with perfect layout. Centrally located. Very reasonable price.Genuine Expedia guest review
"Excellent. Must stay."
Had an absolutely brilliant experience. They allowed us to check in a little early. The room was fantastic - easily the best designed room I have stayed in. The room and the bathroom are super cozy. The cleaning staff is just world class. Everything about this hotel is just perfect. Really convenient for US visa interviews.Genuine Hotels.com guest review
Why did need to charge extra for late checkout?Genuine Hotels.com guest review
"Excellent Hotel; good French and Indian decor"
Well trained staff. Excellent service. Beautifully decorated. Great service. Overall fantastic. Only improvement point I MUST say is the Hostess' Uniform they have designed is horrible as they have chosen very dull brown color theme, instead of bright earthy colors, which look on Indian staffGenuine Hotels.com guest review
Nice placeGenuine Hotels.com guest review
"Best hotel to stay in Mumbai"
We were at the club level. An amazing experience! Everything was just perfect.The room, the service, the food, the atmosphere.....Genuine Expedia guest review
very nice hotel my wife really enjoyed it, but should have included breakfast with stay.Genuine Hotels.com guest review
"The Best Hotel In India-Maybe the World!!!!"
Service, service, service. Great hotel, great people, great rooms fabulous buffet both morning and night. Excellent workout equipment.The hotel just opened in August. In a newer area in Mumbai. Happy hour is offered daily from 7 to 9 and includes a VERY nice pastry/sandwich/salad bar with 50% off when you take it to your room. I would stay here whenever […] I am in Mumbai. Stay there while their rates are still low. Read moreGenuine Hotels.com guest review
The hotel is brand new, the staff is super attentive and helpful. Great value and beautiful high-end place to stay.Genuine Expedia guest review
"Great hotel - a few minor hiccups handled v. well"
Pro's - Brand new room, fixtures are new and showers and bathtub are super nice. bedding is very good quality and the work area on the desk are large, so great to spread out and work. The staff is super nice and friendly - i genuinely felt like they were making sure i had a comfortable stay. The gym is nice - a little sparse on equipment as they like […] the new technogym wire system. The restaurant gyran has good food - albeit pretty pricey. If you have business in BKC area, this is the place to stay. The pool area is nice and very clean. I like the decor - sort of a modern floral pattern. Its about 15 minutes from the airport and security is pretty good. Toiletries are l'occitane and the illy espresso machines in the room are super nice. Best of all FREE WIFI!!! con's - the airport pick up is a rip off - almost 40 bucks US. I took a pre-paid AC cab for 10 bucks. While i was there, the hot water on floors 9 and above went out. They were trying to fix it, but to the hotel's credit, they offered me another room to shower and change in. I am not sure this would be an option if the hotel were full, but i definitely appreciated the fact that the management made every effort to make sure that i was able to shower and be ready on time. Breakfast is super pricey at 25 bucks by Mumbai standard - but its pretty good. I was not able to find a breakfast inclusive rate on the website. There is nothing to do in the area after hours - completely dead at night - though this will change soon. Read moreGenuine Expedia guest review
Bad service, General Manager of the hotel rude, Food is not tasty, very unorganized stuff.Genuine Expedia guest review
excellentGenuine Hotels.com guest review
I stayed here for 6 nights for business. The high point for me was definitely the service: nothing was too much to ask, and I was grateful to have assistance with various things during my stay (including a request for a doctor, which was so efficiently dealt with - the hotel producing a doctor in 30 mins, for a very small cost, and the concierge then […] doing a pharmacy run for no cost immediately thereafter). The only two, very minor, downsides for me were the loud music in common areas, and the very frequent requests I got from staff during the final 24 hours for a review to be posted about my stay. Still, the staff are certainly deserving of a wonderful review, as they are excellent. Read moreGenuine Hotels.com guest review
excellentGenuine Hotels.com guest review
This is a lovely hotel with excellent service and grounds. Unfortunately the hotel is far away from city center / msin tourist attractions (45 minutes by car).Genuine Hotels.com guest review
"Excellent hotel - hard to fault"
Pretty much the perfect hotel - worth upgrading to club room as this includes free drinks between 6 -8 pmGenuine Hotels.com guest review
A very modern, clean and architecturally interesting property. Excellent food and services. Location is convenient for shopping, but less convenient for on foot sightseeing.Genuine Hotels.com guest review
"my stay at sofitel."
I had a pleasant stay at the sofitel but the pool was quite small and crowded the food and the staff were excellent. I will visit again and do recmend .Genuine Hotels.com guest review
"Nice new modern hotel in quite area"
Decided to choose this hotel instead of other more familiar ones used in past. Was very happy with the hotel and my stay there and would stay again. Good food options too only downside is that there is not much else nearby but short cab journey close by to Bandra.Genuine Expedia guest review
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